ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
Ryanair	book 2 one way flights instead, reason being they charge you Â£45 per person/per flight and you have to change both of them at the same time. And you cannot do it over the phone. you have to log back into your account but if you cannot see your changes/link payment - you have to contact them again. and To contact CUSTOMER service you must reserve at least 40mins of your time, if lucky. If they are busy you won't get connected. instead you need to type everything on the keyboard which takes even longer... Horrible experience ...	1
EasyJet	book a holiday for Sicily for our 40th wedding anniversary, easy jet cancled the flights 4 day before we were shecudled to go, anniversary runined	1
Grupo IAG	booked 4 flights and one of the passengers was told not to fly due to health tried for weeks to get a refund or a credit was told that we are not eligible for a refund or a credit.the flights are in september so they could re sell those tickets . have use BA for years will not be using them again.	1
Ryanair	booked 4 return flights last September to lanzarote paid Â£1154-80,,,these flights were for April 9th and cancelled march 30th,,put in for refund was offered vouchers which are of no use to me now and only last 12 months anyway ( the money i paid ryanair had no time scale on it ) i have tried every way to contact them , phone,text,email and live chat to no avail,,,had 1 email back saying it would be sorted within 20 days of my refund form, this would have been april 20th and here we are NOTHING,,,It boils my p--s that i cannot give a 0 star rating	1
EasyJet	booked 4 x return flights to Turkey for different dates, 3 flights cancelled, the first being on 30th march, informed on 24th March, chose to have refundstill awaiting payment, this now 69 days, I cannot understand why it is taken so long, we are all aware that this is abnormal times but lots of companies have adapted to the situation and are coping, with easy jet there is no contact whatsoever, no phone, no live chat, no email, no contactwe have been loyal customers of Easy Jet for many years but will think differently nowon the other hand Jet 2 paid out for a cancelled flight quite quickly, if they can do it why not easy jet	1
EasyJet	booked a cabin bag online and at the airport was told to pay again, called to ask for refund due to double charge, got all kind of explanations to why they charged. Will request refund at the consumer office in Malaga.	1
Grupo IAG	booked a flight back from brussels to newcastle via heathrow for myself and my son. Son couldnt travel so I cancelled his flight, I wish i hadnt! Got the usual updates via app about me flying soon, get ready to check in etc. Couldnt check in and had to go to check in desk, they couldnt check me in and was told by another department, there is no ticket registered to my booking??!!! Phoned BA got nowhere and had to pay for another flight on the spot, 2 months later and dozens of calls still don't know what happened with my booking and no refund!!! Never use these clowns again. This is company is scamming thousands of customers out of their money as their customer service team is the worst on this planet! Dont expect to speak to anyone british or who can actually resolve an issue!!!	1
Iberia	booked a flight for a specialist medical treatment in Spain for my wife we were only going to be in Spain for 24hours, we have PCR negative tests, and letter from clinic stating why we had to be there, Iberia took booking without informing me that a letter from the consulate is required to fly!!!, we checked in at gate they turned us away and stated NO you are not allowed to fly, we drove 3 hours and had to drive back absolutely disgraceful, we were treated disgracefully and now we have medical issues that cannot be treated here.....terrible company do not use.....	1
Vueling	booked a flight for â‚¬594 but picked the wrong date. Due to my wife's work we couldn't go that date so one day after I called to change to a week before and they said it will cost me â‚¬640 extra to change the flight!!! which is ridiculous. Basically they want to charge me the total cost of the flight.Also shockingly poor customer service manners when I wanted to get details about other options to change the flight. They guy hung the phone on me.	1
Vueling	booked a flight from barcelona to venice, checked in my bike as i was on my way to trento for world cycling championships. got to venice NO BIKE, was told it was not on plane and would get it that night,. bike not received until 2 days after. they did not answer phones and when i did kept being told on way . very distressing as i thought my bike was lost. would never fly with this company again or advise any one to do so	1
Vueling	booked a flight via mytrip, with some difficulty got into the check in stage on vueling, only to find they don't have UK/UNITED KINGDOM/GREAT BRITAIN as an option for the "issuing country" of your travel document, making it impossible to check in online. It' also impossible to speak to vueling on the phone, there is a Â£50 fee to cancel the flight (even thou i simply can't use it due to their poor website) so it looks like I have to take a chance on checking in at the airport, for which they may or may not charge a fee, who knows, i don't because I can't speak to them, they also take ages to reply to emails.	1
Grupo IAG	booked a flight with level not knowing what it would be like and i boarded the flight and was greeted by very nice cabin crew. the seats on bored where very nice, the food was lovely. the landing was very smooth and the pilots where very good at landing in crosswinds they had everything under control and where gentle. the cabin crew had very nice uniform and i felt extremely welcome on level. I flew on a brand new a321CEO and it was very clean on bored the aircraft, there where USB plugs under the seats and there was a lot of leg room for a budget airline, the food was quite cheep and very nice, I would highly recommend them.LEVEL changed my view of budget flying and I hope to fly with them soon.	5
EasyJet	booked a flight, the next day they released the same flight but Â£150 cheaper and from a closer airport. Wouldn't refund the difference and wanted Â£300 just to swap onto that flight. So ended up costing Â£450 more for flights that should have only been Â£700. 65% extra. how kind of you easy jet!	1
Ryanair	booked a hire car through ryan air for Europcar. Paid A$5128 for 27days. Disclaimer that they are not responsible for any fees Europcar add. What could they add, except for the one way hire and extra driver we thought. Got there and were charged an extra A$1000. Wouldn't give a definitive answer as to the charges and in the end, after a 24hour flight, we either took the car or lost our money. Europcar basically said, our fault for not booking direct. Many emails post holiday and apparently the charges were for"The additional amount of Â£528.26 charged by Europcar was for the extra kilometre charge, one-way fee, additional driver fee, and an additional day to fully complete your 28-day rental cost.In reference to the premium location surcharge and vehicle registration recovery fee for the 28 days of your rental, please be advised that the premium station surcharge is levied on all hires that commence from premium locations."We hired unlimited mileage and paid for it, rental was actually only 27 days, apparently premium location is virtually everywhere! Eventually got a partial refund as they said it was a typo after refusing to refund for at least the unlimited mileage.Be wary of booking through 3rd party websites and be wary of Europcar	2
EasyJet	booked a holiday for greece next year, booked a seat in advance, easyjet have took the payment from my bank TWICE, leaving me overdrawn, im not made of money and ive recently moved into a new flat so i need every penny i can get, so the fact my account is now overdrawn and im unable to afford some essential items untill im next paid is quite distressing, and making my mental health so bad, unprofessional and absolutely greedy, the CEO of this company is going straight to hell. quite sad i have to fly with this company now. no wonder they havent gone bust yet.. clearly rip off their customers left right and center.. you lot should be ashamed of your selves..even when i rang my bank to ask how i got overdrawn the lady even said theyve seen easyjet do this to a few customers!	1
Grupo AirFrance-KLM	booked a holiday with lastminute.comMy flight was with Virgin atlantic hired from klm from Glasgow AirportThere was incident at airport that day meaning we couldn't board flights for my sons wedding but offered us a flight from Edinburgh over 24 hours later the next day meaning I would struggle to make event so I declined the offer and contacted virgin but with no help just passing the buck to klm as both them not taking responsibility but me now out of pocket absolutely a joke and will never book again very bad experience from this as not on,y missed my sons wedding but lost out	1
EasyJet	booked a package holiday with easy jet, 1 adult and 2 disabled childrenproceeded to call special assistance as advised when booking, where i was rudely told charge for transfers if they will allow the wheel chair they would have to check first, also if it can come on the airline, charge to sit together and no seats left where needed, ok fine but told so rudely and also the terms ad conditions state pram's can go free of charge and the childs mobilty chair weighs no more or isnt any bigger, wouldnt proceed from one arangement to the next untill i had added extra costs, was rude regarding airport arangements ect everything was to much to ask and he tried to rush us on the phone, i ended up asking for a refund no way want to travel with them if this much issue already and was told no you have to have a credit to use with in 12 months, just took 180 off my card and can only be used by us and must be another one off there overpriced packages, totally robbery, book with other airlines and nothing is ever to much trouble, didnt want to listen to conerns or resolve	1
Wizz Air	booked a trip for my sister and her boyfriend to Milano for 5 days. This morning, just before flight time the flight got cancelled without any information. How did Wizz compensate? by offering another flight on wednesday evening, ruining their entire vacation. No compensation for Hotel and no offer to pay for another flight. Wizz Air is the nightmare of the business. Save yourselfs the utter misery of losing your money and vacation and book your flight with another company!	1
Ryanair	booked aflight for the wrong date and asked Ryanair for a refund I am 38 years old and 3 months pregnant my flight is booked for the September so I will be too heavily pregnant to travel but Ryainair have told me that they do not care I'm not allowed a refund	1
Jet2.com	booked and paid for an extra legroom seat ,, told by jet2 at checkin that they had changed my seat as I had not paid for an extra leg room , after long heated discussions offered to buy another extra legroom seat and that I would deal with it when home only to be told it wasn't possible ,,,boarded the plane explained to one of the staff and low and behold on proving yet again that I had booed and paid for a seat was ushered to 3 rows ,,, yes 3 rows of empty extra legroom seats that were not available 10 minutes earlier ,,,, amazing !!!!will try and use Tui or Ryanair in future 10000000%	1
Grupo IAG	booked flight to india canceled in erroor phoned ba within seconds flight could not be reinstated lost 2000 pounds told i could re book origional seat at a cost of 7000 pounds appaling service robbers	1
Lufthansa	booked flight which was later cancelled by Lufthansa, paid for seats on this flight, accepted alternative flight but didn't get any seats option nor any allocation, later on I had to cancel this new flight due to sickness, got refund of tickets but nothing for seats paid (2 seats for $538 for the bigger leg room), tried to reason with Lufthansa but every time I called a new person took the call and gave totally different answer as to why I can't get the refund for the seats I paid on the flight cancelled by Lufthansa, be aware the seat payment is not refundable even though I paid for flexi tickets and even though Lufthansa cancelled the flight, horrible service, the representative in Sydney (Australia) absolutely useless, won't help with the claim, it took me 6 phone calls to German office, 4 times was told I will get the refund but the last one said I'm not entitled	1
Ryanair	booked flights to wembley for 3 adults queen passed away was due to fly yesterday morning everything was put on hold contact ryanair by email 3 times not even a word from them	1
Ryanair	booked in and outward flights with ryanair, though booked wrong seat numbers/locations for family, got onto ryanair chat, their customer service changed the seat numbers/locations to what i wanted, seamlessly and with no charge. very happy with.	5
EasyJet	booked in the lounge, and they wouldn't let us book in till 2.5 hours before ,I told him we had booked in the lounge, he still wouldn't let us in even tho their wasn't many booking their cases in, . We turned up 3.5 hours before so we could have full use of the lounge . And someone els just turned up and been sent away all the other airlines let you in except these we will never fly with these again really bad. I'd of left zero but it wouldn't let me. The staff are so rude and asked us to move from where we was standing , or she would get someone to move us really rude ðŸ˜¤ as we wasn't hurting anyone .any way we reported them . I felt like cattle in a cattle market awfull customers service . Don't fly with these .very rude.	1
EasyJet	booked package holiday for 7 people. Easyjet confirmed then decided no longer working with the hotel so moved us. To a hotel for 5 nights (7 night flight). Ive phoned 6 times. Promises to sort it. nothing. Do we book extra nights somewhere else?. Are Easyjet responsible.? Who knows. such worry and stress. we don't know what's happening and they will not sort it out. Always been happy with easyJet. This time APPALLING	1
EasyJet	booked through easyjet. Drivalia overcharged me for excess mileage by 100 miles approx Â£30. They recognise its their mistake and said they've submitted my refund request. Over a month later - nothing. I can't re-log or chase just going round in internet circles. I can't work out if they are incompetent or charlatans, making it almost impossible to get a refund. AVOID DRIVALIA AND BOOKING ANY CAR HIRE THROUGH EASY JET (they've been next to useless too)	1
Wizz Air	booked tickets for a trip from Poznan to London and return but unfortunately I booked it the wrong way round. Called Wizz Air immediately (within 2 mins) and explained the error. I paid Â£140 for the flights and actually found it should have only been Â£80. Spoke to their customer service team and they charged me an extra Â£5 to change it over. So basically I had paid Â£65 for the mistake. Wizz Air refused to just switch them over with a small admin fee. I understand if I had left it until a few days before the flight but calling within a couple of mins to explain and fobbed off. Wizz Air are pure scammers	1
EasyJet	booked to Rhodes with EasyJet, sent daughter and partner with small child.The young lad was invited to sit in the pilots seat and was given a small certificate of merit for his first flight.He will remember it for the rest of his life	5
Vueling	booked to go to Alicante from Cardiff on the 10/10/2020 two weeks before flight canceled offered 11/10/2020 said this unacceptable asked for refund refused .Do not use this airline as they lie and cheat .How british airways got mixed up with this bunch of lying crooks I dont know	1
Iberia	booked two business class tickets Miami/Madrid 4K + - they inverted my wife's name (first name last /last name first)- to correct the ticket- they charged me $ 40. we have flown this flight over 20 times and their error costs me money? what is that?	1
Ryanair	booking a rental car through their system is utter garbage - do not waste your time	1
Ryanair	booking number ECK9SJWhat a mess. A flight was canceld and I am waiting for refund. Every week same procedure via chat and phone."You have to be patient and I will escalate so propably you will get an answer during 72h."Now it has been more then two month.I already know that I will never see this money again, because no communication is possible. Even on a requested letter they did not reply.Probably they know that most of their customers can not afford a lawyer to request money back.Shame on you!	1
Jet2.com	booking was easy and straight forward. Online checking was easy and convenient	4
Jet2.com	both flights on time	5
Jet2.com	both flights were on time pleasant staff good food nice selection of duty free on board and excellent flight times a pleasure to fly with highly recommended	5
Jet2.com	both journeys to fuerteventura from Glasgow and back resulted on aircraft loading and emptying from and to the tarmac not through the usual walk. off and on tunnel. this is just like a ryanair flight and cut price travel. I had an injured knee and thus was a major problem.	2
Jet2.com	both outbound and inbound flights were very good, the service from all the staff at the airports and on board the flights was very good as well, will be using your service again also recommend you to friends and family.	5
Lufthansa	bottom of the wrung company and going down fast. don't expect any quality from this airline from plane to food and especially the staff.	1
Turkish Airlines	bought a business class flight and paid an extra 600 euros to have the return ticket flexible as we are travelling with petsfirstly we went to the airport with the pets including a 40kg dog at 6am to find out they sent the wrong plane. so we had to go back home with the animals, cages and all and had to return back in the evening.we then list 1500 euros worth of hotels as we had to drive for 12 hours and had bookings all for the day before due to the delayswe now wanted to change the flight back as again, travelling with pets need documentation and sometimes these things take long, hence why I paid extra for the flexible ticket. customer support said we cannot change it and we need to pay another 1500 euros each to buy a new ticketabsolute disaster, they wouldn't know the difference between their arse and their eye. do not use this airlines	1
Ryanair	bought tickets from Supersaver Helsinki to RÄ«ga, and I am old customer with Ryanair, always been happy with fast service until now. Day before flight checked email, Ryanair app, no invite for online check in, so I thought I. Going to do like normal people check in at airport, but now need to pay...and an adult and 2 kids check in for flight of 40 euros was 160euros. And I asked any another way as I wasn't informed, in which i got replay with cheap airlines somewhere with small letter you can find info. I also explained i have travelled many times with Ryanair and always have got online check in but not this time and no info that you can't check in at airport computer...so i send same sad disappointment about service like that to customer service and just copy paste text Yara Yara Yara...also the guy at desk, woooow, i must say I'm surprised he works at airport, dead as dead person...at the end of the day,I'm sad that Ryanair didn't even try to understand situation and pretty much copy pasted texting, so i m gonna skin this company for my travel trips ..sad guys, horrible service, just coz you are cheap airline company doesn't give writes to dead and cold, and you should consider the fee little less especially if it's 50min flight and price 15 euros..	1
Pegasus Airlines	bought tickets online ( Stansted-Izmir) and had questions about it. The lady on the phone really helped me	5
EasyJet	brilliant customer service via online chat, needed to amend a name on the flight booking. done very easily.	5
Jet2.com	brilliant experience with both flights on timegreat staff and checkin and the food was fantastic	5
EasyJet	brilliant problem solving, top class	5
Jet2.com	brilliant service both departure and return. wonderful staff checking in and plane staff. absolutely nothing to find fault with at all	5
EasyJet	brilliant service off easyjet help chat. thank you.	5
Grupo IAG	british airwaysthe crew were really nice to us on both of our fights very welcoming and showed us to our seats the service was excellent really pleased with them the way that they helped us out.	5
Wizz Air	broken online check in, then will charge you in airport. has happened twice in belgrade airport flying to london. would always choose budget option if i can, but will be avoiding these scammers and i would beg you to do the same.	1
Jet2.com	bulkhead seat for large man very poor and cold as shoulders jammed against fuselage	4
Lufthansa	bunch of lazy morons no wonder europe is going to hell no one wants to do their job	1
EasyJet	bunch of robbing cowboysi paid Â£3600 for 10 of us to go to spain for our holiday and due to Covid my wife is unable to travel, i rang them nearly three weeks ago and asked if i could change the flight to next year, i was advised the flights i wanted were not available so could not change them. i asked them if i could have a voucher and the answer was NO i was told if i cancelled i would only receive a Â£91.00 refund. i rang again a week later and was told they could not do any thing then but if i called back on the 16/07 they would be able to help, well after 5 hours on hold today the only option i have was to pay another 800 pound to move the flights because i should have changed them 14 days ago, when i explained i have been trying they said nothing can be done i asked to speak to a manager and was basically told you can but they wont do anything.never again!!	1
Wizz Air	by a country mile the worst airline or service business on the planet with extortionate fees for checked in bags......avoid like bubonic plague and travel anywhere else as long as it does not fly wizzair or trip.com Â£135 to check in one bag of 10kilos!! must be unlawful....complaint being forwarded to aviation authority to see what can be done	1
Ryanair	by a country mile the worst, most difficult, most evasive, bordering on criminal complamy i have ever dealt with. their attitude seems to rub off on their staff too. absolute charlatans	1
Ryanair	by far the better airline.we were not treated and hearded on like cattle.there seemed to be more leg room.and flight times were spot on to the minute,taking off and landing.would deffo travel with ryan air again.	5
EasyJet	by mistake i double book the same flight , AUDRY SHE HELP ME AND GUIDE FOR THE BEST OPTION ;hopfully my situation will not happen to anyone by jusst in case bare in mind you ll ge helped	5
Grupo IAG	c I had hoped this would be a good review but unfortunately it wonâ€™t be. I flew business class from LHR to PDX on the BA nonstop. It was a 787â€“8 series aircraft. The flight attendant specifically mentioned it was eight years old as he recalled flying it when it was brand new. The business class seats were abysmal. My seat was at the window facing backwards. With the divider down, which had to be in that position for boarding, taxi, takeoff and landing, I was literally just a few feet away from the person in the aisle seat who was facing forward, We both couldnâ€™t help but stare at one another. It couldnâ€™t be avoided. It was horrible. The service wasnâ€™t all that good either. The flight attendant did a pre-dinner drink. When she came back to ask for my choice for dinner, she said none of my selection were left. I was a little upset as nothing else appealed to me. She then came back later, and said the other part of the aircraft had more of the meal selection I wanted. Iâ€™m not sure why they didnâ€™t coordinate that to begin with. I was NOT offered any wine or other drink with with dinner. The meal was put down in front of me and the flight attendant never came back other than to clear the tray. Overall, this flight was not very good. I flew over on American and back on BA and paid $6000 round-trip. Iâ€™d fly American again. My preferred carrier is United or Lufthansa. Iâ€™ll never fly BA again.	4
Vueling	c London to Tangier via Barcelona. I paid for my ticket on the 13th December 2019 my flight was December 16th 2019. I came from Canada and Iâ€™m on vacation to visit my dad in Morocco . When I checked in 24 hrs before the flight they couldnâ€™t find my reservation because they said it was canceled even though they charged my Visa (called to verify) - basically the only advice was to go to the airport and talk to ticket office there. The trip to the airport took me 2 hrs and when I got there they said the flight was sold out and they canâ€™t do nothing for me. So now Iâ€™m stuck in London for 2 days. And when I called the airline again they hang up on me. I donâ€™t know how any company can treat paying costumers like this.	1
Grupo IAG	cAircraft wouldnâ€™t start at Gatwick resulting in a two hour delay and missing my connection to Orlando. I was then rerouted via JFK which was also 2hrs behind getting me into my hotel at 02:30 instead of 9pm. On the return trip from Orlando to Heathrow via Dublin again the flight was 2hrs late resulting in a missed connection again and a late arrival into LHR. I paid extra for legroom and window seating which I lost on two legs. When I asked about the seats they said send an email!! Their check in staff at Orlando spent more time on their cell phones than dealing with customers. Even though the lines were long they didnâ€™t care. No value in this airline at all donâ€™t waste your money.	1
Jet2.com	cabin crew excellent as always.landing at Faro, after taking bus to terminus, long long walk to passport control and escalator not working, not acceptable with older passengers, people with pushchairs and everyone with luggage.taking off from Faro to Leeds, 5 uk flighhts all scheduled to take off within 10 mins of each other, chaos, nowhere to sit or stand in boarding gate area.	3
Jet2.com	cabin crew had personalities, which made the flight much more enjoyable !!	5
Ryanair	call 2 times to buy ticket, first time was some problems when i came to payment and call just ended. Second time was calling after 3 minutes and other advisor was telling that its impossible to buy ticket by phone (how it can be? 5 minutes earlier i could) so she start to book and again when I came to payment i could hear adviser and after few seconds i heard, thank you bye bye...	1
Lufthansa	came home from a long vacation with a stop over flight with LH. the flight was delayed due to a medical emergency with one of the pax on the ground. So we came in late to Frankfurt, too late for our connecting flght. LH already had everything organized: hotel overnight with dinner and breakfast the next morning and a new booking to our destination the next morning. That is service that I like!! 10 points for LH this time again and by the way, the price of the ticket was very competitive!!	5
EasyJet	can i request another chat please. because you asked for email, i assumed you will be communicating by email, so i was not at my desk	1
Ryanair	can t fault them , having traveled with many airlines for over 40 years , Ryanair is as good as any , i found actually how much value for money they are , after a trip to dublin in march ,upon returning to gatwick i had to book the train back to brighton and it was dearer for the train than my flight was , i have always found aircraft clean and turned around quickly and can't fault the staff , in the last 20 flights i ve had the plane was late once	5
EasyJet	can't book flights only, obviously want holiday bookings	1
Ryanair	can't complain about anything really. They do hide fees and charges and disguise them as "taxe" - you don't get food etc, but what the hell do you expect from a budget flight ? I'd fly Ryan again defo.	4
Ryanair	can't refund, crooks, horrible customer service	1
EasyJet	canceled flight from Venice toâ€¦canceled flight from Venice to Amsterdam on July 7, 2024, no support from this page, even the one that should be Air Help in cooperation with the companies, refuses monetary compensation, empty excusesflight number K7QBD21 milan dukic flight on 07/07/2024 venice amsterdam money did not check with his bank application for refund 07/07/2024. Never again with this f........ Company	1
EasyJet	canceled my flights and told me to rebook wouldn't let me change the names as no one could make any other date just got told to pay it when its more than the flights themselves	1
Ryanair	cancelled flight didnt even tell us it was randomly spotted via the app, cant get a refund site has errors, going straight onto bank now to do a charge back	1
EasyJet	cancelled flight from Majorca spain to London, the next flight was very late in the night, on my arrival to London there was no more public transport and I had to take private taxi from gatwick airport to Paddington.I had no compensation at all, the trip cost me more than a bussnisse ticket with very bad services.Never again will use Easyjet.I always delete easyget from any flight search I am doing.Never again.Very bad.I would chose minus stars if I have the option	1
EasyJet	cancelled flight, no compensation...	1
EasyJet	cancelled flight, no one to talk to, no help, left high and dry with no chance of another flight for days. awful customer service. your bot couldn't help, all we needed was a human to discuss our options with. awful	1
EasyJet	cancelled flights and they will not give a refund. no option for refund online all helplines are down	1
Turkish Airlines	cancelled my flight messing me about short notice forcing me to take another more expensive flight will never used again so unreliable lost Â£80 train tickets	1
Lufthansa	cancelled my flight with no sensible alternative. Customer service appalling	1
Pegasus Airlines	cancelled my flight, only found out when I got to the airport. Didn't notify me at all. Didn't care at the desk when I ask why I was not notified. The girl was actually very rude to me.	1
EasyJet	cancelled my israel flight without even telling me. customer service useless, just blamed it on the system. gave me a foreign number to call that would cost a fortune.	1
Ryanair	cancelled our flight.refund will be in a month.two months later, refund is in a queue with no position or no eta on refund.thieving lying, horrible no service company.please die.	1
Ryanair	cannot even get the site verification code to work on Ryanair website site before we even try and make a booking - can't contact anyone so given up	1
Ryanair	cannot even rate it a 0ne star. had a flight booked to return to Uk from spain, asked to cancel or refund/voucher of which i was told neither was an option. Now many pounds down , govt advising not to travel and a flight i could not get on even if i tried. Wait an hour to speak to a robot that tells me no refund and is there any anything else they can do. I will never use Ryanair again. How can i use the flight when my holiday is cancelled.	1
Lufthansa	cannot reach them by phone. Now holding the line for 80 minutes. International call. Costs me more than a ticket...	1
EasyJet	cant change my seat within the same section that I already paid for. Makes zero sense. Come on.	1
Ryanair	caused me to get very stressed and had to leave flight before take off	1
Grupo AirFrance-KLM	caution! fraud!My flight in Business class was canceled and I was downgraded to Premium Eco.Air France denies this and does not want to refund the difference for the downgrade	1
Jet2.com	cellent flight, staff willing to help you, cleanliness and calmness throughout the flight.	5
Jet2.com	certainly the best of the budget airlines, if not quite as cheap as some of the others. We use them sevaeral times a year and they are generally on time.	4
Ryanair	change of flight times after booking is a pain especially when cannot alter special offer train tickets and need to rebook them and lose the intial cost of them	1
EasyJet	change of flights, once in contact with chat support changes were made easy and without complications.	5
Wizz Air	change the flight schedule prior to departure knowing that it is impossible to rebook anything with them and outside because the prices went up .. arriving at destination at midnight instead of 1pm... we loose a full day and of course they will not do sh.... about it. RYANAIR better for low cost... f... Wizz Air NEVER AGAIN	1
EasyJet	changed my flight times from Gatwick to Alicante under 28 days before my holiday. Checked in online and printed boarding passes to then receive an email with a new itinerary with dreadful flight times. Flight delayed due to overbooking of passengers, 186 seats and checked in 187 passengers, very bad communication. Flight delayed over 2 hours and only given a soft drink and a small bag of popcorn. They should give you a food voucher. Never had a chance to buy a meal as flight attendants too busy and by the time they got to my seat the flight was descending! Feel all Easyjet staff are de-moralized and have no complaints about the staff it is management! Forgot to mention no charging points for mobiles on the plane!	1
Norwegian	changed my flight's to a different day, a joke I'm there to dj, by the time I arrive I would have missed 1 night, i didn't even get any notification	1
Ryanair	changed my flight,i have had to pay for an extra night in an hotel. however the parking was through ryanair, manchester airport wouldn't let me change it. But RA refusing to help. sent me in circles. absolute waste of time	1
Ryanair	changed my flights which takes two days off my holiday. Gave me the option to cancel my holiday if i don't like it, how lovely! Monika was unhelpful and copied and pasted all her responses. Ryanair just love to offer flights, make you pay and then change them to horrific ones months later.	1
EasyJet	changed seat so easy brilliant	5
EasyJet	changing my bags was alot easier than I imagined	5
EasyJet	charged around Â£80 to carry my hand luggage on to the aircraft. Won't be choosing easyjet again.There's plenty cheaper ways to fly.Lower your prices. Drop the fee to carry hand luggage or loose customersGoodbye.	1
EasyJet	charged me Â£110 to change a name from Amanda to Mandy?cant speak to anyone, rude to me on their on line chat	1
EasyJet	charged Â£48 for a bag on the way back from Bristol to Newcastle, despite not being charged for it 2 days previous.The bag was a normal backpack which was carried on my partners back then put under the seat infront of her without any issues. Same bag, same dimensions and same weight as when we travelled down 2 days before.Staff in Bristol airport not helpful at all, shrugging and suggesting it was packed differently. Live Chat associate Rami also not helpful at all and hiding behind policies which further support my arguments anyway. absolute joke.	1

Ryanair

book 2 one way flights instead, reason being they charge you Â£45 per person/per flight and you have to change both of them at the same time. And you cannot do it over the phone. you have to log back into your account but if you cannot see your changes/link payment - you have to contact them again. and To contact CUSTOMER service you must reserve at least 40mins of your time, if lucky. If they are busy you won't get connected. instead you need to type everything on the keyboard which takes even longer... Horrible experience ...

1

EasyJet

book a holiday for Sicily for our 40th wedding anniversary, easy jet cancled the flights 4 day before we were shecudled to go, anniversary runined

1

Grupo IAG

booked 4 flights and one of the passengers was told not to fly due to health tried for weeks to get a refund or a credit was told that we are not eligible for a refund or a credit.the flights are in september so they could re sell those tickets . have use BA for years will not be using them again.

1

Ryanair

booked 4 return flights last September to lanzarote paid Â£1154-80,,,these flights were for April 9th and cancelled march 30th,,put in for refund was offered vouchers which are of no use to me now and only last 12 months anyway ( the money i paid ryanair had no time scale on it ) i have tried every way to contact them , phone,text,email and live chat to no avail,,,had 1 email back saying it would be sorted within 20 days of my refund form, this would have been april 20th and here we are NOTHING,,,It boils my p--s that i cannot give a 0 star rating

1

EasyJet

booked 4 x return flights to Turkey for different dates, 3 flights cancelled, the first being on 30th march, informed on 24th March, chose to have refundstill awaiting payment, this now 69 days, I cannot understand why it is taken so long, we are all aware that this is abnormal times but lots of companies have adapted to the situation and are coping, with easy jet there is no contact whatsoever, no phone, no live chat, no email, no contactwe have been loyal customers of Easy Jet for many years but will think differently nowon the other hand Jet 2 paid out for a cancelled flight quite quickly, if they can do it why not easy jet

1

EasyJet

booked a cabin bag online and at the airport was told to pay again, called to ask for refund due to double charge, got all kind of explanations to why they charged. Will request refund at the consumer office in Malaga.

1

Grupo IAG

booked a flight back from brussels to newcastle via heathrow for myself and my son. Son couldnt travel so I cancelled his flight, I wish i hadnt! Got the usual updates via app about me flying soon, get ready to check in etc. Couldnt check in and had to go to check in desk, they couldnt check me in and was told by another department, there is no ticket registered to my booking??!!! Phoned BA got nowhere and had to pay for another flight on the spot, 2 months later and dozens of calls still don't know what happened with my booking and no refund!!! Never use these clowns again. This is company is scamming thousands of customers out of their money as their customer service team is the worst on this planet! Dont expect to speak to anyone british or who can actually resolve an issue!!!

1

Iberia

booked a flight for a specialist medical treatment in Spain for my wife we were only going to be in Spain for 24hours, we have PCR negative tests, and letter from clinic stating why we had to be there, Iberia took booking without informing me that a letter from the consulate is required to fly!!!, we checked in at gate they turned us away and stated NO you are not allowed to fly, we drove 3 hours and had to drive back absolutely disgraceful, we were treated disgracefully and now we have medical issues that cannot be treated here.....terrible company do not use.....

1

Vueling

booked a flight for â‚¬594 but picked the wrong date. Due to my wife's work we couldn't go that date so one day after I called to change to a week before and they said it will cost me â‚¬640 extra to change the flight!!! which is ridiculous. Basically they want to charge me the total cost of the flight.Also shockingly poor customer service manners when I wanted to get details about other options to change the flight. They guy hung the phone on me.

1

Vueling

booked a flight from barcelona to venice, checked in my bike as i was on my way to trento for world cycling championships. got to venice NO BIKE, was told it was not on plane and would get it that night,. bike not received until 2 days after. they did not answer phones and when i did kept being told on way . very distressing as i thought my bike was lost. would never fly with this company again or advise any one to do so

1

Vueling

booked a flight via mytrip, with some difficulty got into the check in stage on vueling, only to find they don't have UK/UNITED KINGDOM/GREAT BRITAIN as an option for the "issuing country" of your travel document, making it impossible to check in online. It' also impossible to speak to vueling on the phone, there is a Â£50 fee to cancel the flight (even thou i simply can't use it due to their poor website) so it looks like I have to take a chance on checking in at the airport, for which they may or may not charge a fee, who knows, i don't because I can't speak to them, they also take ages to reply to emails.

1

Grupo IAG

booked a flight with level not knowing what it would be like and i boarded the flight and was greeted by very nice cabin crew. the seats on bored where very nice, the food was lovely. the landing was very smooth and the pilots where very good at landing in crosswinds they had everything under control and where gentle. the cabin crew had very nice uniform and i felt extremely welcome on level. I flew on a brand new a321CEO and it was very clean on bored the aircraft, there where USB plugs under the seats and there was a lot of leg room for a budget airline, the food was quite cheep and very nice, I would highly recommend them.LEVEL changed my view of budget flying and I hope to fly with them soon.

5

EasyJet

booked a flight, the next day they released the same flight but Â£150 cheaper and from a closer airport. Wouldn't refund the difference and wanted Â£300 just to swap onto that flight. So ended up costing Â£450 more for flights that should have only been Â£700. 65% extra. how kind of you easy jet!

1

Ryanair

booked a hire car through ryan air for Europcar. Paid A$5128 for 27days. Disclaimer that they are not responsible for any fees Europcar add. What could they add, except for the one way hire and extra driver we thought. Got there and were charged an extra A$1000. Wouldn't give a definitive answer as to the charges and in the end, after a 24hour flight, we either took the car or lost our money. Europcar basically said, our fault for not booking direct. Many emails post holiday and apparently the charges were for"The additional amount of Â£528.26 charged by Europcar was for the extra kilometre charge, one-way fee, additional driver fee, and an additional day to fully complete your 28-day rental cost.In reference to the premium location surcharge and vehicle registration recovery fee for the 28 days of your rental, please be advised that the premium station surcharge is levied on all hires that commence from premium locations."We hired unlimited mileage and paid for it, rental was actually only 27 days, apparently premium location is virtually everywhere! Eventually got a partial refund as they said it was a typo after refusing to refund for at least the unlimited mileage.Be wary of booking through 3rd party websites and be wary of Europcar

2

EasyJet

booked a holiday for greece next year, booked a seat in advance, easyjet have took the payment from my bank TWICE, leaving me overdrawn, im not made of money and ive recently moved into a new flat so i need every penny i can get, so the fact my account is now overdrawn and im unable to afford some essential items untill im next paid is quite distressing, and making my mental health so bad, unprofessional and absolutely greedy, the CEO of this company is going straight to hell. quite sad i have to fly with this company now. no wonder they havent gone bust yet.. clearly rip off their customers left right and center.. you lot should be ashamed of your selves..even when i rang my bank to ask how i got overdrawn the lady even said theyve seen easyjet do this to a few customers!

1

Grupo AirFrance-KLM

booked a holiday with lastminute.comMy flight was with Virgin atlantic hired from klm from Glasgow AirportThere was incident at airport that day meaning we couldn't board flights for my sons wedding but offered us a flight from Edinburgh over 24 hours later the next day meaning I would struggle to make event so I declined the offer and contacted virgin but with no help just passing the buck to klm as both them not taking responsibility but me now out of pocket absolutely a joke and will never book again very bad experience from this as not on,y missed my sons wedding but lost out

1

EasyJet

booked a package holiday with easy jet, 1 adult and 2 disabled childrenproceeded to call special assistance as advised when booking, where i was rudely told charge for transfers if they will allow the wheel chair they would have to check first, also if it can come on the airline, charge to sit together and no seats left where needed, ok fine but told so rudely and also the terms ad conditions state pram's can go free of charge and the childs mobilty chair weighs no more or isnt any bigger, wouldnt proceed from one arangement to the next untill i had added extra costs, was rude regarding airport arangements ect everything was to much to ask and he tried to rush us on the phone, i ended up asking for a refund no way want to travel with them if this much issue already and was told no you have to have a credit to use with in 12 months, just took 180 off my card and can only be used by us and must be another one off there overpriced packages, totally robbery, book with other airlines and nothing is ever to much trouble, didnt want to listen to conerns or resolve

1

Wizz Air

booked a trip for my sister and her boyfriend to Milano for 5 days. This morning, just before flight time the flight got cancelled without any information. How did Wizz compensate? by offering another flight on wednesday evening, ruining their entire vacation. No compensation for Hotel and no offer to pay for another flight. Wizz Air is the nightmare of the business. Save yourselfs the utter misery of losing your money and vacation and book your flight with another company!

1

Ryanair

booked aflight for the wrong date and asked Ryanair for a refund I am 38 years old and 3 months pregnant my flight is booked for the September so I will be too heavily pregnant to travel but Ryainair have told me that they do not care I'm not allowed a refund

1

Jet2.com

booked and paid for an extra legroom seat ,, told by jet2 at checkin that they had changed my seat as I had not paid for an extra leg room , after long heated discussions offered to buy another extra legroom seat and that I would deal with it when home only to be told it wasn't possible ,,,boarded the plane explained to one of the staff and low and behold on proving yet again that I had booed and paid for a seat was ushered to 3 rows ,,, yes 3 rows of empty extra legroom seats that were not available 10 minutes earlier ,,,, amazing !!!!will try and use Tui or Ryanair in future 10000000%

1

Grupo IAG

booked flight to india canceled in erroor phoned ba within seconds flight could not be reinstated lost 2000 pounds told i could re book origional seat at a cost of 7000 pounds appaling service robbers

1

Lufthansa

booked flight which was later cancelled by Lufthansa, paid for seats on this flight, accepted alternative flight but didn't get any seats option nor any allocation, later on I had to cancel this new flight due to sickness, got refund of tickets but nothing for seats paid (2 seats for $538 for the bigger leg room), tried to reason with Lufthansa but every time I called a new person took the call and gave totally different answer as to why I can't get the refund for the seats I paid on the flight cancelled by Lufthansa, be aware the seat payment is not refundable even though I paid for flexi tickets and even though Lufthansa cancelled the flight, horrible service, the representative in Sydney (Australia) absolutely useless, won't help with the claim, it took me 6 phone calls to German office, 4 times was told I will get the refund but the last one said I'm not entitled

1

Ryanair

booked flights to wembley for 3 adults queen passed away was due to fly yesterday morning everything was put on hold contact ryanair by email 3 times not even a word from them

1

Ryanair

booked in and outward flights with ryanair, though booked wrong seat numbers/locations for family, got onto ryanair chat, their customer service changed the seat numbers/locations to what i wanted, seamlessly and with no charge. very happy with.

5

EasyJet

booked in the lounge, and they wouldn't let us book in till 2.5 hours before ,I told him we had booked in the lounge, he still wouldn't let us in even tho their wasn't many booking their cases in, . We turned up 3.5 hours before so we could have full use of the lounge . And someone els just turned up and been sent away all the other airlines let you in except these we will never fly with these again really bad. I'd of left zero but it wouldn't let me. The staff are so rude and asked us to move from where we was standing , or she would get someone to move us really rude ðŸ˜¤ as we wasn't hurting anyone .any way we reported them . I felt like cattle in a cattle market awfull customers service . Don't fly with these .very rude.

1

EasyJet

booked package holiday for 7 people. Easyjet confirmed then decided no longer working with the hotel so moved us. To a hotel for 5 nights (7 night flight). Ive phoned 6 times. Promises to sort it. nothing. Do we book extra nights somewhere else?. Are Easyjet responsible.? Who knows. such worry and stress. we don't know what's happening and they will not sort it out. Always been happy with easyJet. This time APPALLING

1

EasyJet

booked through easyjet. Drivalia overcharged me for excess mileage by 100 miles approx Â£30. They recognise its their mistake and said they've submitted my refund request. Over a month later - nothing. I can't re-log or chase just going round in internet circles. I can't work out if they are incompetent or charlatans, making it almost impossible to get a refund. AVOID DRIVALIA AND BOOKING ANY CAR HIRE THROUGH EASY JET (they've been next to useless too)

1

Wizz Air

booked tickets for a trip from Poznan to London and return but unfortunately I booked it the wrong way round. Called Wizz Air immediately (within 2 mins) and explained the error. I paid Â£140 for the flights and actually found it should have only been Â£80. Spoke to their customer service team and they charged me an extra Â£5 to change it over. So basically I had paid Â£65 for the mistake. Wizz Air refused to just switch them over with a small admin fee. I understand if I had left it until a few days before the flight but calling within a couple of mins to explain and fobbed off. Wizz Air are pure scammers

1

EasyJet

booked to Rhodes with EasyJet, sent daughter and partner with small child.The young lad was invited to sit in the pilots seat and was given a small certificate of merit for his first flight.He will remember it for the rest of his life

5

Vueling

booked to go to Alicante from Cardiff on the 10/10/2020 two weeks before flight canceled offered 11/10/2020 said this unacceptable asked for refund refused .Do not use this airline as they lie and cheat .How british airways got mixed up with this bunch of lying crooks I dont know

1

Iberia

booked two business class tickets Miami/Madrid 4K + - they inverted my wife's name (first name last /last name first)- to correct the ticket- they charged me $ 40. we have flown this flight over 20 times and their error costs me money? what is that?

1

Ryanair

booking a rental car through their system is utter garbage - do not waste your time

1

Ryanair

booking number ECK9SJWhat a mess. A flight was canceld and I am waiting for refund. Every week same procedure via chat and phone."You have to be patient and I will escalate so propably you will get an answer during 72h."Now it has been more then two month.I already know that I will never see this money again, because no communication is possible. Even on a requested letter they did not reply.Probably they know that most of their customers can not afford a lawyer to request money back.Shame on you!

1

Jet2.com

booking was easy and straight forward. Online checking was easy and convenient

4

Jet2.com

both flights on time

5

Jet2.com

both flights were on time pleasant staff good food nice selection of duty free on board and excellent flight times a pleasure to fly with highly recommended

5

Jet2.com

both journeys to fuerteventura from Glasgow and back resulted on aircraft loading and emptying from and to the tarmac not through the usual walk. off and on tunnel. this is just like a ryanair flight and cut price travel. I had an injured knee and thus was a major problem.

2

Jet2.com

both outbound and inbound flights were very good, the service from all the staff at the airports and on board the flights was very good as well, will be using your service again also recommend you to friends and family.

5

Lufthansa

bottom of the wrung company and going down fast. don't expect any quality from this airline from plane to food and especially the staff.

1

Turkish Airlines

bought a business class flight and paid an extra 600 euros to have the return ticket flexible as we are travelling with petsfirstly we went to the airport with the pets including a 40kg dog at 6am to find out they sent the wrong plane. so we had to go back home with the animals, cages and all and had to return back in the evening.we then list 1500 euros worth of hotels as we had to drive for 12 hours and had bookings all for the day before due to the delayswe now wanted to change the flight back as again, travelling with pets need documentation and sometimes these things take long, hence why I paid extra for the flexible ticket. customer support said we cannot change it and we need to pay another 1500 euros each to buy a new ticketabsolute disaster, they wouldn't know the difference between their arse and their eye. do not use this airlines

1

Ryanair

bought tickets from Supersaver Helsinki to RÄ«ga, and I am old customer with Ryanair, always been happy with fast service until now. Day before flight checked email, Ryanair app, no invite for online check in, so I thought I. Going to do like normal people check in at airport, but now need to pay...and an adult and 2 kids check in for flight of 40 euros was 160euros. And I asked any another way as I wasn't informed, in which i got replay with cheap airlines somewhere with small letter you can find info. I also explained i have travelled many times with Ryanair and always have got online check in but not this time and no info that you can't check in at airport computer...so i send same sad disappointment about service like that to customer service and just copy paste text Yara Yara Yara...also the guy at desk, woooow, i must say I'm surprised he works at airport, dead as dead person...at the end of the day,I'm sad that Ryanair didn't even try to understand situation and pretty much copy pasted texting, so i m gonna skin this company for my travel trips ..sad guys, horrible service, just coz you are cheap airline company doesn't give writes to dead and cold, and you should consider the fee little less especially if it's 50min flight and price 15 euros..

1

Pegasus Airlines

bought tickets online ( Stansted-Izmir) and had questions about it. The lady on the phone really helped me

5

EasyJet

brilliant customer service via online chat, needed to amend a name on the flight booking. done very easily.

5

Jet2.com

brilliant experience with both flights on timegreat staff and checkin and the food was fantastic

5

EasyJet

brilliant problem solving, top class

5

Jet2.com

brilliant service both departure and return. wonderful staff checking in and plane staff. absolutely nothing to find fault with at all

5

EasyJet

brilliant service off easyjet help chat. thank you.

5

Grupo IAG

british airwaysthe crew were really nice to us on both of our fights very welcoming and showed us to our seats the service was excellent really pleased with them the way that they helped us out.

5

Wizz Air

broken online check in, then will charge you in airport. has happened twice in belgrade airport flying to london. would always choose budget option if i can, but will be avoiding these scammers and i would beg you to do the same.

1

Jet2.com

bulkhead seat for large man very poor and cold as shoulders jammed against fuselage

4

Lufthansa

bunch of lazy morons no wonder europe is going to hell no one wants to do their job

1

EasyJet

bunch of robbing cowboysi paid Â£3600 for 10 of us to go to spain for our holiday and due to Covid my wife is unable to travel, i rang them nearly three weeks ago and asked if i could change the flight to next year, i was advised the flights i wanted were not available so could not change them. i asked them if i could have a voucher and the answer was NO i was told if i cancelled i would only receive a Â£91.00 refund. i rang again a week later and was told they could not do any thing then but if i called back on the 16/07 they would be able to help, well after 5 hours on hold today the only option i have was to pay another 800 pound to move the flights because i should have changed them 14 days ago, when i explained i have been trying they said nothing can be done i asked to speak to a manager and was basically told you can but they wont do anything.never again!!

1

Wizz Air

by a country mile the worst airline or service business on the planet with extortionate fees for checked in bags......avoid like bubonic plague and travel anywhere else as long as it does not fly wizzair or trip.com Â£135 to check in one bag of 10kilos!! must be unlawful....complaint being forwarded to aviation authority to see what can be done

1

Ryanair

by a country mile the worst, most difficult, most evasive, bordering on criminal complamy i have ever dealt with. their attitude seems to rub off on their staff too. absolute charlatans

1

Ryanair

by far the better airline.we were not treated and hearded on like cattle.there seemed to be more leg room.and flight times were spot on to the minute,taking off and landing.would deffo travel with ryan air again.

5

EasyJet

by mistake i double book the same flight , AUDRY SHE HELP ME AND GUIDE FOR THE BEST OPTION ;hopfully my situation will not happen to anyone by jusst in case bare in mind you ll ge helped

5

Grupo IAG

c I had hoped this would be a good review but unfortunately it wonâ€™t be. I flew business class from LHR to PDX on the BA nonstop. It was a 787â€“8 series aircraft. The flight attendant specifically mentioned it was eight years old as he recalled flying it when it was brand new. The business class seats were abysmal. My seat was at the window facing backwards. With the divider down, which had to be in that position for boarding, taxi, takeoff and landing, I was literally just a few feet away from the person in the aisle seat who was facing forward, We both couldnâ€™t help but stare at one another. It couldnâ€™t be avoided. It was horrible. The service wasnâ€™t all that good either. The flight attendant did a pre-dinner drink. When she came back to ask for my choice for dinner, she said none of my selection were left. I was a little upset as nothing else appealed to me. She then came back later, and said the other part of the aircraft had more of the meal selection I wanted. Iâ€™m not sure why they didnâ€™t coordinate that to begin with. I was NOT offered any wine or other drink with with dinner. The meal was put down in front of me and the flight attendant never came back other than to clear the tray. Overall, this flight was not very good. I flew over on American and back on BA and paid $6000 round-trip. Iâ€™d fly American again. My preferred carrier is United or Lufthansa. Iâ€™ll never fly BA again.

4

Vueling

c London to Tangier via Barcelona. I paid for my ticket on the 13th December 2019 my flight was December 16th 2019. I came from Canada and Iâ€™m on vacation to visit my dad in Morocco . When I checked in 24 hrs before the flight they couldnâ€™t find my reservation because they said it was canceled even though they charged my Visa (called to verify) - basically the only advice was to go to the airport and talk to ticket office there. The trip to the airport took me 2 hrs and when I got there they said the flight was sold out and they canâ€™t do nothing for me. So now Iâ€™m stuck in London for 2 days. And when I called the airline again they hang up on me. I donâ€™t know how any company can treat paying costumers like this.

1

Grupo IAG

cAircraft wouldnâ€™t start at Gatwick resulting in a two hour delay and missing my connection to Orlando. I was then rerouted via JFK which was also 2hrs behind getting me into my hotel at 02:30 instead of 9pm. On the return trip from Orlando to Heathrow via Dublin again the flight was 2hrs late resulting in a missed connection again and a late arrival into LHR. I paid extra for legroom and window seating which I lost on two legs. When I asked about the seats they said send an email!! Their check in staff at Orlando spent more time on their cell phones than dealing with customers. Even though the lines were long they didnâ€™t care. No value in this airline at all donâ€™t waste your money.

1

Jet2.com

cabin crew excellent as always.landing at Faro, after taking bus to terminus, long long walk to passport control and escalator not working, not acceptable with older passengers, people with pushchairs and everyone with luggage.taking off from Faro to Leeds, 5 uk flighhts all scheduled to take off within 10 mins of each other, chaos, nowhere to sit or stand in boarding gate area.

3

Jet2.com

cabin crew had personalities, which made the flight much more enjoyable !!

5

Ryanair

call 2 times to buy ticket, first time was some problems when i came to payment and call just ended. Second time was calling after 3 minutes and other advisor was telling that its impossible to buy ticket by phone (how it can be? 5 minutes earlier i could) so she start to book and again when I came to payment i could hear adviser and after few seconds i heard, thank you bye bye...

1

Lufthansa

came home from a long vacation with a stop over flight with LH. the flight was delayed due to a medical emergency with one of the pax on the ground. So we came in late to Frankfurt, too late for our connecting flght. LH already had everything organized: hotel overnight with dinner and breakfast the next morning and a new booking to our destination the next morning. That is service that I like!! 10 points for LH this time again and by the way, the price of the ticket was very competitive!!

5

EasyJet

can i request another chat please. because you asked for email, i assumed you will be communicating by email, so i was not at my desk

1

Ryanair

can t fault them , having traveled with many airlines for over 40 years , Ryanair is as good as any , i found actually how much value for money they are , after a trip to dublin in march ,upon returning to gatwick i had to book the train back to brighton and it was dearer for the train than my flight was , i have always found aircraft clean and turned around quickly and can't fault the staff , in the last 20 flights i ve had the plane was late once

5

EasyJet

can't book flights only, obviously want holiday bookings

1

Ryanair

can't complain about anything really. They do hide fees and charges and disguise them as "taxe" - you don't get food etc, but what the hell do you expect from a budget flight ? I'd fly Ryan again defo.

4

Ryanair

can't refund, crooks, horrible customer service

1

EasyJet

canceled flight from Venice toâ€¦canceled flight from Venice to Amsterdam on July 7, 2024, no support from this page, even the one that should be Air Help in cooperation with the companies, refuses monetary compensation, empty excusesflight number K7QBD21 milan dukic flight on 07/07/2024 venice amsterdam money did not check with his bank application for refund 07/07/2024. Never again with this f........ Company

1

EasyJet

canceled my flights and told me to rebook wouldn't let me change the names as no one could make any other date just got told to pay it when its more than the flights themselves

1

Ryanair

cancelled flight didnt even tell us it was randomly spotted via the app, cant get a refund site has errors, going straight onto bank now to do a charge back

1

EasyJet

cancelled flight from Majorca spain to London, the next flight was very late in the night, on my arrival to London there was no more public transport and I had to take private taxi from gatwick airport to Paddington.I had no compensation at all, the trip cost me more than a bussnisse ticket with very bad services.Never again will use Easyjet.I always delete easyget from any flight search I am doing.Never again.Very bad.I would chose minus stars if I have the option

1

EasyJet

cancelled flight, no compensation...

1

EasyJet

cancelled flight, no one to talk to, no help, left high and dry with no chance of another flight for days. awful customer service. your bot couldn't help, all we needed was a human to discuss our options with. awful

1

EasyJet

cancelled flights and they will not give a refund. no option for refund online all helplines are down

1

Turkish Airlines

cancelled my flight messing me about short notice forcing me to take another more expensive flight will never used again so unreliable lost Â£80 train tickets

1

Lufthansa

cancelled my flight with no sensible alternative. Customer service appalling

1

Pegasus Airlines

cancelled my flight, only found out when I got to the airport. Didn't notify me at all. Didn't care at the desk when I ask why I was not notified. The girl was actually very rude to me.

1

EasyJet

cancelled my israel flight without even telling me. customer service useless, just blamed it on the system. gave me a foreign number to call that would cost a fortune.

1

Ryanair

cancelled our flight.refund will be in a month.two months later, refund is in a queue with no position or no eta on refund.thieving lying, horrible no service company.please die.

1

Ryanair

cannot even get the site verification code to work on Ryanair website site before we even try and make a booking - can't contact anyone so given up

1

Ryanair

cannot even rate it a 0ne star. had a flight booked to return to Uk from spain, asked to cancel or refund/voucher of which i was told neither was an option. Now many pounds down , govt advising not to travel and a flight i could not get on even if i tried. Wait an hour to speak to a robot that tells me no refund and is there any anything else they can do. I will never use Ryanair again. How can i use the flight when my holiday is cancelled.

1

Lufthansa

cannot reach them by phone. Now holding the line for 80 minutes. International call. Costs me more than a ticket...

1

EasyJet

cant change my seat within the same section that I already paid for. Makes zero sense. Come on.

1

Ryanair

caused me to get very stressed and had to leave flight before take off

1

Grupo AirFrance-KLM

caution! fraud!My flight in Business class was canceled and I was downgraded to Premium Eco.Air France denies this and does not want to refund the difference for the downgrade

1

Jet2.com

cellent flight, staff willing to help you, cleanliness and calmness throughout the flight.

5

Jet2.com

certainly the best of the budget airlines, if not quite as cheap as some of the others. We use them sevaeral times a year and they are generally on time.

4

Ryanair

change of flight times after booking is a pain especially when cannot alter special offer train tickets and need to rebook them and lose the intial cost of them

1

EasyJet

change of flights, once in contact with chat support changes were made easy and without complications.

5

Wizz Air

change the flight schedule prior to departure knowing that it is impossible to rebook anything with them and outside because the prices went up .. arriving at destination at midnight instead of 1pm... we loose a full day and of course they will not do sh.... about it. RYANAIR better for low cost... f... Wizz Air NEVER AGAIN

1

EasyJet

changed my flight times from Gatwick to Alicante under 28 days before my holiday. Checked in online and printed boarding passes to then receive an email with a new itinerary with dreadful flight times. Flight delayed due to overbooking of passengers, 186 seats and checked in 187 passengers, very bad communication. Flight delayed over 2 hours and only given a soft drink and a small bag of popcorn. They should give you a food voucher. Never had a chance to buy a meal as flight attendants too busy and by the time they got to my seat the flight was descending! Feel all Easyjet staff are de-moralized and have no complaints about the staff it is management! Forgot to mention no charging points for mobiles on the plane!

1

Norwegian

changed my flight's to a different day, a joke I'm there to dj, by the time I arrive I would have missed 1 night, i didn't even get any notification

1

Ryanair

changed my flight,i have had to pay for an extra night in an hotel. however the parking was through ryanair, manchester airport wouldn't let me change it. But RA refusing to help. sent me in circles. absolute waste of time

1

Ryanair

changed my flights which takes two days off my holiday. Gave me the option to cancel my holiday if i don't like it, how lovely! Monika was unhelpful and copied and pasted all her responses. Ryanair just love to offer flights, make you pay and then change them to horrific ones months later.

1

EasyJet

changed seat so easy brilliant

5

EasyJet

changing my bags was alot easier than I imagined

5

EasyJet

charged around Â£80 to carry my hand luggage on to the aircraft. Won't be choosing easyjet again.There's plenty cheaper ways to fly.Lower your prices. Drop the fee to carry hand luggage or loose customersGoodbye.

1

EasyJet

charged me Â£110 to change a name from Amanda to Mandy?cant speak to anyone, rude to me on their on line chat

1

EasyJet

charged Â£48 for a bag on the way back from Bristol to Newcastle, despite not being charged for it 2 days previous.The bag was a normal backpack which was carried on my partners back then put under the seat infront of her without any issues. Same bag, same dimensions and same weight as when we travelled down 2 days before.Staff in Bristol airport not helpful at all, shrugging and suggesting it was packed differently. Live Chat associate Rami also not helpful at all and hiding behind policies which further support my arguments anyway. absolute joke.

1