ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
EasyJet	charging me Â£350 to amend a mistake I had made on a booking because I was stressed because they had cancelled my flight in the first place.Customer service is disgustingWill never fly with easyJet again	1
EasyJet	chat - Zaid very quick and helped resolve my problem.Thanks	5
EasyJet	chat agent was very helpful and efficient and sorted my issue very quickly.	5
EasyJet	chat assistant was really helpful in helping me make a change to myflights but really difficult to find how to contact in easy jet easily, especially as there is no connection between expedia and easyjet.	4
EasyJet	chat closed after 40 minutes half way through sorting my issue	1
EasyJet	chat closes after 4 min after I have to wait over 30 min	1
EasyJet	chat couldn't answer my questiondidn't want to put payment details in the chatthe website isn't working for me to be able to renew my easyjet plus membershipO	1
Ryanair	chat doesn't workphones are not available	1
EasyJet	chat online find very useful and more informative	5
EasyJet	chat response was slow, I left the room, when I came back they hadn't responded at all except to tell me claims can only be contacted through the claim form, which we have already done twice and can only assume those working in the claims dept are dyslexic as they say our booking number does not exist. which is rediculous as we have copied and pasted it from the booking email.	1
EasyJet	chat took a very long time to respond (almost an hour) with no "this is your number in line" or estimated wait time. the chat agent was not very helpful and was not able to resolve my issue. I also had a chat open on my phone and it didn't work correctly on the app (I couldn't see what I was typing) and it would not let me start a new chat with my email address. even after waiting the requested 5 minutes.all around not a good experience as a customer.	1
EasyJet	chat was supposed to be helpful, 1 hour to answer a simple question. now known as difficultjet	1
EasyJet	chating with us very good	5
Ryanair	cheap airline but horrible service	1
Ryanair	cheap and bad service! the personnel is not very helpful neither	1
Ryanair	cheap and cheerful, but really the add ons mean that it is around the same as easy jet and for my money and experiences of both I think they could up their game a little	3
Ryanair	cheap and you get what you pay for. always leave on time, so that's always a plus but find the flight attendants are sometimes rude and don't think much of their customers	3
Ryanair	cheap flights and medocre service. I have used them on several occasions coz of price. I do have a problem with them asit's hard to even get water without having to pay through the nose for mineral water. I must admit The food is astonomically evpensive for something that was well simply awfull. Cost of meal with a soft drink on flight ended up at Â£25 per head.	2
Ryanair	cheap flights and no delays..i,m happy with service	5
Jet2.com	cheap flights well presented and organised from all involved in the management down to cabin cleaners . no problem with the service offered and received.	4
Ryanair	cheap get aways... thanks	3
Ryanair	cheap if you keep extras to a minimum, but so sick of queuing................. I always look for AN ALTERNATE AIRLINE FIRST, but at the end of it all RYANAIR has always got me there.	4
EasyJet	cheaters! i hate easyjet! never again!!!!	1
Jet2.com	check in very easy and flught took off slightly early and crew very helpfuland chatty	5
Jet2.com	check in was very easy--and the staff were great.	5
Ryanair	cheep cheafull a long wait and a small seat!i hate it but use it evey year!they could do a bit better, they could sell a cheep drink of water on the plane, or they could sell a biscit for less than a Â£5, but they never will.i guess we get what we pay for, i dont spend money on the plane, i dont pay for early boarding as it is the worst bit for a tall man! i dont like it but if they keep the price low i will keep flying if they fail to beat the ferry i will ferry over as it is better!	5
Jet2.com	cheerfull helpfull check in staff at both airports.flight on timecash was accepted on board. staff cheerfull and helpfull on both flights toilets clean and well stocked with essentials	4
EasyJet	chose EasyJet instead of other low cost airlines, thinking that they don't do this stupid thing asking people with soft backpacks to fit them into a box.yes, people can take clothes out and put them on to pass this test - if the luggage is soft and can fit.5 people on my trip (including me) were forced to do it, 5 succeded, after repacking their backpacks and putting on jumpers and jackets.what's the point of asking to do it, except of humiliating your customers? Disgrace! will not use EasyJet again.	1
Ryanair	claim flight delay or canceled up tp 600 $ under a European legislation called EC 261 https:// urlis.net /sbwy7dvm remove espace	1
Jet2.com	clean, staff good,comfy seats	5
EasyJet	clear and efficient	5
EasyJet	clear fast and concise	5
EasyJet	clear help and sorted out the issue without problems.	5
EasyJet	clear understanding of my condern	4
EasyJet	clear, concise, helpful information was received super quickly. Saved me so much time	5
EasyJet	clear, timely and preciase information	5
EasyJet	closed gate of our flight early then wouldn't let us board so now having to pay MORE extortionate prices for an alternative flight. NEVER AGAIN. The stewards are all really rude aswell and tried to make out it was our fault despite the fact we were on time!	1
Pegasus Airlines	comfort is no good but prices are so cheap. when you get a ticket from pegasus, think over it again!	2
Jet2.com	comfortable flight, friendly,helpful crew.	5
Jet2.com	comfortable seats, and a clean aeroplane were appreciated. I find having to pay for everything by card a pain in the bum	4
Jet2.com	comfortable, on time, good cabin service - just good all round really!	4
Jet2.com	comfy seats. good bit of leg room. Very pleasant cabin crew	5
EasyJet	coming from a German website where an error ID 863445c9-af01-c423-e737-7077cd57c563 comes up everytime.you guys ask me to change the language after sending the screenshot from the German website. you can be serious	1
EasyJet	communicated on chat. One of the names on our reservation was incorrect somehow during booking. Akona was able to verify it was us and was very efficient in helping us rectify this correctly.	5
EasyJet	communicative advisor	5
Ryanair	company canceled two times the flight and after that give me some voucher :(	1
Ryanair	company is broke, been waiting for 7 months to get 200Â£ refund	1
EasyJet	completed the change that I needed	5
EasyJet	complicate question dealt with professionally and quickly	5
Lufthansa	concerining the service and the punctuality, there are better airlines	3
EasyJet	consumer fraud -- won't refund or give voucher for flights that easy jet changed	1
EasyJet	contact his very complecated to find how to get answersto my bookinge	2
EasyJet	contacted customer service for name change. Very helpful and responsive.	5
EasyJet	conversation via chat is quick, nice and helpful.	5
Lufthansa	cool i enjoyed	5
EasyJet	cool process	5
EasyJet	correct solution : change browser + information on departure	5
EasyJet	costumer service was very helpful and kind, Sort my issue quickly.	5
EasyJet	could be alot more helpfull by reading my complaint properly	1
EasyJet	could not book online, not the first time there is an error during payment. Last year a customer service advisor had to book for me, and the problem was not my credit card, but the easyjet booking system. Waited in a chat online for a customer service advisor for ages, then tried again the day after. Still, no way to talk to someone. Shameful. I will now book my flight with Lufthansa.	1
Ryanair	could not check in online due to website fault, was then charged Â£165 for late check in fees, told we could take it up with customer services but would probably miss our flight if we did, they qued 8 gates into 1 for a 2.5 hour wait, i contacted afterwards and got a automated reply which basically told me to get stuffed.Was travelling with a pregnant lady and 5 year old who all had to run to make our flight due to generally bad managment bad company avoid like Covid.the stress caused far outweighed any cost saving which was then shred due to there online check in not working.	1
EasyJet	could not get through to anyone, each time I reconnect to the chat it says I have a chat active retry in 5 mins, been going on for 2 days.No contact number so can't change manage my booking, this couldn't be done online	1
EasyJet	could not help with my question as was about a package holiday	1
EasyJet	could not purchase flights online due to an error on the easy jet site so had to go through customer service, had to push them to honour the website price despite it being EasyJets fault I couldn't purchase online.Then once purchased and log in then are selling the luggage for Â£10 less per person per slight than advertised in the initial booking process.Sadly standard misleading practices employed by airlines currently so well worth the poor review.	1
EasyJet	could not resolve my query but gave me email to contact	4
EasyJet	could not resolve the underlying issue and felt fobbed off by asking to come back in 30minutes!!!	1
EasyJet	couldn't give my my booking reference number because it's a different department, even tho they work for easy jet?? useless	1
EasyJet	couldn't travel back to see elderly parents with the ongoing pandemic and a travel ban to scotland, but flight was still running.Had to wait 2 hours holding to get through (it's busy, obviously) but on getting through, quickly able to be refunded by pleasant customer service staff with no quibbles. No talk of voucher as others have had, just simple refund.	5
EasyJet	couldnt give me any of the information i needed and staff at the airport are rude and giving me differnt information in regards to vouchers than your website.	1
Ryanair	couldnt go due to sickness customer services is a foreign call centre so could not understand me i need a no show form for insurance purposes can ryan air please give me an email address or phone number where I can speak to someone and not wait on phone for two hours!!!!!!!	1
EasyJet	couldnt help with change of flight	1
EasyJet	courteous chat rep that understood my issue and responded quickly and efficiently	5
Jet2.com	courteous helpful staff both in airports and on board plane	5
Ryanair	cow boy airline they made me pay an extra 75 pound for the bag I already paid for. the lady at the boarding gate was very rude she said that my bag was big even it fitted in the box she said that it was still big when I boarded the plane the bag fitted perfectly in the overhead storage . after few complains with photo evidence that the bag wasn't big Ryan air didn't want to know. i will never this cow boy tiff's and liar company. The only think they are good at is stilling money from passengers	1
Ryanair	cramped seats, dirty planes, staff who always look as if they would be somewhere else.....................................	1
Ryanair	crap airline	3
Eurowings	crap airline i will avoid them in future, they recieved a bailout from the german gov to stay afloat,still accepting charity does,st stop them ripping customers off .i had a small cabin bag normal size 40cm x30cm x 20cm,10 kilo because i had my laptop ,keys and paperwork, the checkin muppet charged me 40euros saying it was to heavy for the cabin, the flight was,nt half full plenty of overhead storeroom,	1
EasyJet	crap service	1
Ryanair	crappy site that is difficult to navigate and is not made to make the purchase easy or streamlined, it is there to bombard you with as many adverts as quickly as possible and as often as possible.I only use this site when no other flights are available at the time i need, the price of flights is never an issue, i will pay more to fly with anyone else if they have the flights times i need	1
Jet2.com	crew great service great I a;ways travel with Jet2 when possible	5
Ryanair	crew was tired and tiny absent at flight	3
EasyJet	criminal cancelation policy, immediately noticed error with my booking and tried to charge more to cancel than the actual cost of the flights	1
Lufthansa	crooked ailliner. NAZIs	1
EasyJet	currently booked a holiday with easy jet, 3 weeks before departure we receive an email to advise our holiday may be disrupted by construction work taking place in the area of our hotel but not to worry the booking can be changed, call the customer services department as instructed who advised we have to search a new holiday on line then contact them to arrange and make payment for any increase in cost, we did this, found another holiday with an increased cost of Â£600 as per easyjets website only to be told when calling to sort that this cost has now increased by over Â£800 as that price is for new customers only, so easy jet have no interest in assisting customers whos money they have already received	1
EasyJet	customer advisor was amazing and very very helpful	5
EasyJet	customer advisor was very passive aggressive in the way they spoke to me when changing my flight to a more appropriate one as easyjet cancelled my original flight.	3
Wizz Air	customer care is absolutely unbelievable, they delayed my flight by 6 HOURS ! and they did not compensate me for anything even though the EU law says they should. do it	1
Lufthansa	customer care is pathetic,Same day I experienced Flight delay, Missed connection ,Baggage delay ( 6 days+... and still counting)	1
EasyJet	customer service agent could not answer any question and is very un educated.	1
EasyJet	customer service agent was very helpful and raised a case for us.	5
EasyJet	customer service conversation for cancellation takes time and is unclear. I will never use easyJet again. The staff in the flight is the only noise when you're in the air. They kept chatting while there was no sound from the passengers.	1
EasyJet	customer service helped me and made chamge to my booking without fuss or challenge	5
EasyJet	customer service on point	5
EasyJet	customer service rep was kind and efficient, and made the changes to our booking quickly and for free	5
EasyJet	customer service representative took ages to come online so I continued filling out my lost baggage claim when I cam back 5 minutes later that had closed the chat	1
Grupo IAG	customer service unreachable. There are no possibility to get through customer service in UK.They just put the phone down! It's awful!	1
EasyJet	customer service was great, quick and precise.	5
EasyJet	customer service was very professional and courteous and processed the refund as requested. thank you!	4
EasyJet	customer service were very helpful and understanding	5
EasyJet	customer services chatbot poor and unable to make contact with a human to resolve the issue	1

EasyJet

charging me Â£350 to amend a mistake I had made on a booking because I was stressed because they had cancelled my flight in the first place.Customer service is disgustingWill never fly with easyJet again

1

EasyJet

chat - Zaid very quick and helped resolve my problem.Thanks

5

EasyJet

chat agent was very helpful and efficient and sorted my issue very quickly.

5

EasyJet

chat assistant was really helpful in helping me make a change to myflights but really difficult to find how to contact in easy jet easily, especially as there is no connection between expedia and easyjet.

4

EasyJet

chat closed after 40 minutes half way through sorting my issue

1

EasyJet

chat closes after 4 min after I have to wait over 30 min

1

EasyJet

chat couldn't answer my questiondidn't want to put payment details in the chatthe website isn't working for me to be able to renew my easyjet plus membershipO

1

Ryanair

chat doesn't workphones are not available

1

EasyJet

chat online find very useful and more informative

5

EasyJet

chat response was slow, I left the room, when I came back they hadn't responded at all except to tell me claims can only be contacted through the claim form, which we have already done twice and can only assume those working in the claims dept are dyslexic as they say our booking number does not exist. which is rediculous as we have copied and pasted it from the booking email.

1

EasyJet

chat took a very long time to respond (almost an hour) with no "this is your number in line" or estimated wait time. the chat agent was not very helpful and was not able to resolve my issue. I also had a chat open on my phone and it didn't work correctly on the app (I couldn't see what I was typing) and it would not let me start a new chat with my email address. even after waiting the requested 5 minutes.all around not a good experience as a customer.

1

EasyJet

chat was supposed to be helpful, 1 hour to answer a simple question. now known as difficultjet

1

EasyJet

chating with us very good

5

Ryanair

cheap airline but horrible service

1

Ryanair

cheap and bad service! the personnel is not very helpful neither

1

Ryanair

cheap and cheerful, but really the add ons mean that it is around the same as easy jet and for my money and experiences of both I think they could up their game a little

3

Ryanair

cheap and you get what you pay for. always leave on time, so that's always a plus but find the flight attendants are sometimes rude and don't think much of their customers

3

Ryanair

cheap flights and medocre service. I have used them on several occasions coz of price. I do have a problem with them asit's hard to even get water without having to pay through the nose for mineral water. I must admit The food is astonomically evpensive for something that was well simply awfull. Cost of meal with a soft drink on flight ended up at Â£25 per head.

2

Ryanair

cheap flights and no delays..i,m happy with service

5

Jet2.com

cheap flights well presented and organised from all involved in the management down to cabin cleaners . no problem with the service offered and received.

4

Ryanair

cheap get aways... thanks

3

Ryanair

cheap if you keep extras to a minimum, but so sick of queuing................. I always look for AN ALTERNATE AIRLINE FIRST, but at the end of it all RYANAIR has always got me there.

4

EasyJet

cheaters! i hate easyjet! never again!!!!

1

Jet2.com

check in very easy and flught took off slightly early and crew very helpfuland chatty

5

Jet2.com

check in was very easy--and the staff were great.

5

Ryanair

cheep cheafull a long wait and a small seat!i hate it but use it evey year!they could do a bit better, they could sell a cheep drink of water on the plane, or they could sell a biscit for less than a Â£5, but they never will.i guess we get what we pay for, i dont spend money on the plane, i dont pay for early boarding as it is the worst bit for a tall man! i dont like it but if they keep the price low i will keep flying if they fail to beat the ferry i will ferry over as it is better!

5

Jet2.com

cheerfull helpfull check in staff at both airports.flight on timecash was accepted on board. staff cheerfull and helpfull on both flights toilets clean and well stocked with essentials

4

EasyJet

chose EasyJet instead of other low cost airlines, thinking that they don't do this stupid thing asking people with soft backpacks to fit them into a box.yes, people can take clothes out and put them on to pass this test - if the luggage is soft and can fit.5 people on my trip (including me) were forced to do it, 5 succeded, after repacking their backpacks and putting on jumpers and jackets.what's the point of asking to do it, except of humiliating your customers? Disgrace! will not use EasyJet again.

1

Ryanair

claim flight delay or canceled up tp 600 $ under a European legislation called EC 261 https:// urlis.net /sbwy7dvm remove espace

1

Jet2.com

clean, staff good,comfy seats

5

EasyJet

clear and efficient

5

EasyJet

clear fast and concise

5

EasyJet

clear help and sorted out the issue without problems.

5

EasyJet

clear understanding of my condern

4

EasyJet

clear, concise, helpful information was received super quickly. Saved me so much time

5

EasyJet

clear, timely and preciase information

5

EasyJet

closed gate of our flight early then wouldn't let us board so now having to pay MORE extortionate prices for an alternative flight. NEVER AGAIN. The stewards are all really rude aswell and tried to make out it was our fault despite the fact we were on time!

1

Pegasus Airlines

comfort is no good but prices are so cheap. when you get a ticket from pegasus, think over it again!

2

Jet2.com

comfortable flight, friendly,helpful crew.

5

Jet2.com

comfortable seats, and a clean aeroplane were appreciated. I find having to pay for everything by card a pain in the bum

4

Jet2.com

comfortable, on time, good cabin service - just good all round really!

4

Jet2.com

comfy seats. good bit of leg room. Very pleasant cabin crew

5

EasyJet

coming from a German website where an error ID 863445c9-af01-c423-e737-7077cd57c563 comes up everytime.you guys ask me to change the language after sending the screenshot from the German website. you can be serious

1

EasyJet

communicated on chat. One of the names on our reservation was incorrect somehow during booking. Akona was able to verify it was us and was very efficient in helping us rectify this correctly.

5

EasyJet

communicative advisor

5

Ryanair

company canceled two times the flight and after that give me some voucher :(

1

Ryanair

company is broke, been waiting for 7 months to get 200Â£ refund

1

EasyJet

completed the change that I needed

5

EasyJet

complicate question dealt with professionally and quickly

5

Lufthansa

concerining the service and the punctuality, there are better airlines

3

EasyJet

consumer fraud -- won't refund or give voucher for flights that easy jet changed

1

EasyJet

contact his very complecated to find how to get answersto my bookinge

2

EasyJet

contacted customer service for name change. Very helpful and responsive.

5

EasyJet

conversation via chat is quick, nice and helpful.

5

Lufthansa

cool i enjoyed

5

EasyJet

cool process

5

EasyJet

correct solution : change browser + information on departure

5

EasyJet

costumer service was very helpful and kind, Sort my issue quickly.

5

EasyJet

could be alot more helpfull by reading my complaint properly

1

EasyJet

could not book online, not the first time there is an error during payment. Last year a customer service advisor had to book for me, and the problem was not my credit card, but the easyjet booking system. Waited in a chat online for a customer service advisor for ages, then tried again the day after. Still, no way to talk to someone. Shameful. I will now book my flight with Lufthansa.

1

Ryanair

could not check in online due to website fault, was then charged Â£165 for late check in fees, told we could take it up with customer services but would probably miss our flight if we did, they qued 8 gates into 1 for a 2.5 hour wait, i contacted afterwards and got a automated reply which basically told me to get stuffed.Was travelling with a pregnant lady and 5 year old who all had to run to make our flight due to generally bad managment bad company avoid like Covid.the stress caused far outweighed any cost saving which was then shred due to there online check in not working.

1

EasyJet

could not get through to anyone, each time I reconnect to the chat it says I have a chat active retry in 5 mins, been going on for 2 days.No contact number so can't change manage my booking, this couldn't be done online

1

EasyJet

could not help with my question as was about a package holiday

1

EasyJet

could not purchase flights online due to an error on the easy jet site so had to go through customer service, had to push them to honour the website price despite it being EasyJets fault I couldn't purchase online.Then once purchased and log in then are selling the luggage for Â£10 less per person per slight than advertised in the initial booking process.Sadly standard misleading practices employed by airlines currently so well worth the poor review.

1

EasyJet

could not resolve my query but gave me email to contact

4

EasyJet

could not resolve the underlying issue and felt fobbed off by asking to come back in 30minutes!!!

1

EasyJet

couldn't give my my booking reference number because it's a different department, even tho they work for easy jet?? useless

1

EasyJet

couldn't travel back to see elderly parents with the ongoing pandemic and a travel ban to scotland, but flight was still running.Had to wait 2 hours holding to get through (it's busy, obviously) but on getting through, quickly able to be refunded by pleasant customer service staff with no quibbles. No talk of voucher as others have had, just simple refund.

5

EasyJet

couldnt give me any of the information i needed and staff at the airport are rude and giving me differnt information in regards to vouchers than your website.

1

Ryanair

couldnt go due to sickness customer services is a foreign call centre so could not understand me i need a no show form for insurance purposes can ryan air please give me an email address or phone number where I can speak to someone and not wait on phone for two hours!!!!!!!

1

EasyJet

couldnt help with change of flight

1

EasyJet

courteous chat rep that understood my issue and responded quickly and efficiently

5

Jet2.com

courteous helpful staff both in airports and on board plane

5

Ryanair

cow boy airline they made me pay an extra 75 pound for the bag I already paid for. the lady at the boarding gate was very rude she said that my bag was big even it fitted in the box she said that it was still big when I boarded the plane the bag fitted perfectly in the overhead storage . after few complains with photo evidence that the bag wasn't big Ryan air didn't want to know. i will never this cow boy tiff's and liar company. The only think they are good at is stilling money from passengers

1

Ryanair

cramped seats, dirty planes, staff who always look as if they would be somewhere else.....................................

1

Ryanair

crap airline

3

Eurowings

crap airline i will avoid them in future, they recieved a bailout from the german gov to stay afloat,still accepting charity does,st stop them ripping customers off .i had a small cabin bag normal size 40cm x30cm x 20cm,10 kilo because i had my laptop ,keys and paperwork, the checkin muppet charged me 40euros saying it was to heavy for the cabin, the flight was,nt half full plenty of overhead storeroom,

1

EasyJet

crap service

1

Ryanair

crappy site that is difficult to navigate and is not made to make the purchase easy or streamlined, it is there to bombard you with as many adverts as quickly as possible and as often as possible.I only use this site when no other flights are available at the time i need, the price of flights is never an issue, i will pay more to fly with anyone else if they have the flights times i need

1

Jet2.com

crew great service great I a;ways travel with Jet2 when possible

5

Ryanair

crew was tired and tiny absent at flight

3

EasyJet

criminal cancelation policy, immediately noticed error with my booking and tried to charge more to cancel than the actual cost of the flights

1

Lufthansa

crooked ailliner. NAZIs

1

EasyJet

currently booked a holiday with easy jet, 3 weeks before departure we receive an email to advise our holiday may be disrupted by construction work taking place in the area of our hotel but not to worry the booking can be changed, call the customer services department as instructed who advised we have to search a new holiday on line then contact them to arrange and make payment for any increase in cost, we did this, found another holiday with an increased cost of Â£600 as per easyjets website only to be told when calling to sort that this cost has now increased by over Â£800 as that price is for new customers only, so easy jet have no interest in assisting customers whos money they have already received

1

EasyJet

customer advisor was amazing and very very helpful

5

EasyJet

customer advisor was very passive aggressive in the way they spoke to me when changing my flight to a more appropriate one as easyjet cancelled my original flight.

3

Wizz Air

customer care is absolutely unbelievable, they delayed my flight by 6 HOURS ! and they did not compensate me for anything even though the EU law says they should. do it

1

Lufthansa

customer care is pathetic,Same day I experienced Flight delay, Missed connection ,Baggage delay ( 6 days+... and still counting)

1

EasyJet

customer service agent could not answer any question and is very un educated.

1

EasyJet

customer service agent was very helpful and raised a case for us.

5

EasyJet

customer service conversation for cancellation takes time and is unclear. I will never use easyJet again. The staff in the flight is the only noise when you're in the air. They kept chatting while there was no sound from the passengers.

1

EasyJet

customer service helped me and made chamge to my booking without fuss or challenge

5

EasyJet

customer service on point

5

EasyJet

customer service rep was kind and efficient, and made the changes to our booking quickly and for free

5

EasyJet

customer service representative took ages to come online so I continued filling out my lost baggage claim when I cam back 5 minutes later that had closed the chat

1

Grupo IAG

customer service unreachable. There are no possibility to get through customer service in UK.They just put the phone down! It's awful!

1

EasyJet

customer service was great, quick and precise.

5

EasyJet

customer service was very professional and courteous and processed the refund as requested. thank you!

4

EasyJet

customer service were very helpful and understanding

5

EasyJet

customer services chatbot poor and unable to make contact with a human to resolve the issue

1