ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
Grupo AirFrance-KLM	custommer service? look another way....	1
EasyJet	daniel - great customer service	5
Vueling	daylight robbery.. they changed my flight and cancelled it however they have refused to refund me my money and have suggested a flight credit which i do not want,I want my money back inorder to be able to book another flight..no access to customer service..do not book with this airline	1
EasyJet	dealt with my needs - am happy at the service	5
EasyJet	debit card not processing issue with website then flights prices went up - waiting for tech support for 30min?After reading your response - how do you expect me to get in touch? No contact details left and i don't really want to post my info publicly?	1
EasyJet	deceptive policies	2
Jet2.com	delay 2 hours 1 hour in airport and 1 our in the plane	3
SAS	delayed flight for 5 hours and then when on the flight back they say i cant take half of my journey as it will be cancelled. Why i cant take it? i have paid 400Â£ for my flight. I don't see how on earth it is possiblei bought ticket and if i want to do half journey it is up to me	1
Vueling	delayed flight, poor offer of alternative flights, uncompetent staff, proposal to fly 2 days later (sic!), lack of flexibility in finding a good solution for the passenger, we will see if we will get compensation.....	1
Jet2.com	delayed takeoff on outbound and particularly bad on return.on return middle seat passenger was at least 30 stone!	3
EasyJet	delayed update on mu request	1
Jet2.com	delays and more delays... the only reason we put up with this is because we are stuck with it	2
Jet2.com	delays both ways. 40 mins outbound & 70 mins inbound with poor communication tbf	3
EasyJet	delays disorganised had us waiting for an hour and a half couldn't leave the boarding area no way to go to smoke, didn't offer us as much as a bottle of water for the delay had no choice to take easyjet because it was the only flight from the island to London miss my sons graduation and had to close my business for 3cdays just do I could be there! Easyjet you suck!	1
Ryanair	despicable charging old people and blind people bookings over the phone Â£50 you should be a shamed of your selfs	1
EasyJet	despite previous assurances they tell me today I will get zero refund for the flights they cancelled because Covid is beyond their control, so in their view the EU regulations covering cancellations do not apply. Simple approach is never to fly with them again.	1
EasyJet	did even open chat for over 20 minutes	1
EasyJet	did not get the help i was requesting its always the same answer go to someone else	1
EasyJet	did not have to wait too long and my enquiry was dealt with efficiently	5
EasyJet	did the job I guess. No option to change flight, so lost a customer instead	3
EasyJet	didn't feel like I got the help I wantedon changing a booking and getting refund/voucher	1
Ryanair	didn't get a refund for a flight, even when gov advised we couldn't fly at the start of the pandemic. this company are filthhope they go bust. avoid at all costs	1
EasyJet	didn't get what I was asking and the instructions were not clear	1
EasyJet	didn't have to wait long and my problem solved thanks	5
EasyJet	didn't solve my problem. didn't even read my attachemnts	1
EasyJet	didnt answer my question, confused answers, the flight is full, there is no flight, wouldn't give me the flight number, made no sense	1
EasyJet	didnt book 3 hold bags per flight but they are on the booking and i have paid for them and they will not refund them although they wont be used.	1
EasyJet	didnt reply and closed the chat	1
EasyJet	difficult challenge, got continous support	4
Vueling	difficult to book at internet price, system asks you to call the national tel nr. it is possible to purchase via phone, but the price increase. in my cyse from 89â‚¬ to 124â‚¬.than after no reason and no information my booking was cancelled from carrier, and I schould buy a new tkt at airport, price was â‚¬206.difficult to write to them via internet site.still wait for refund.avoid those unfair carriers.	1
EasyJet	difficult to contact the client service but when you have an hold on it, very efficient. Thanks for your help	5
Ryanair	dirty airplanes, zero legroom, poor customer service and they ripped out suitcase apart and wouldnt replace it because we didnt report it at the arrivals hall.K1G9FM	1
Ryanair	dirty planes and rude staff , nothing cleaned abroad plane after last people getting off , spoke to staff and she laughed and said its due to fast turnaround what do you expect , disgusting , coffee stains over back off seat and arm rest , crisps all over floor and seat , they should be stopped from flying	1
Ryanair	disappointing experience on my return flight to east midlands first we were told the departure gate was b27 and i was part of an ever growing line for twenty minutes then we were told it was b26 there followed a scramble to the other departure gate leaving those who had made the effort to be first in the line somewhere near the rear i thought it was poorly handled by staff that had very little regard for there customers.Then upon entering the plane it was clear that no cleaning had been undertaken, where my seat was the floor was covered with crisps and sweets and other food prodycts , looking around other areas of the plane it was very much the same story, i questioned one of the crew and was told they dont have a vacuum cleaner quite what this meant i am not sure,dust pan and brushes are pretty cheap these days. even for the price I had paid for my ticket I would expect not to have to travel in such a mess I took pictures and I will be complaining to Ryanair for whats its worth.	3
EasyJet	disaster of a aservice	1
EasyJet	disconnected, without first asking if there was anything else	1
Ryanair	discovered to my cost this morning that if I book there most expensive flight (FLEXI PLUS) then no check-in luggage is included (only had luggage) and I have to pay extra for checked in luggage. However if I had booked a cheaper flight (FLEXI) then included is 20kg of checked in luggage. Go figure and watch that you don't also make this mistake and then get charged a lot more money for checking in your luggage. Not impressed with this policy	1
Ryanair	disgraceful customer service. my return flight was cancelled i was due to go away 18th march 2020 to tenerife. they have offered me a refund for only one flight even tho my return flight was cancelled, my hotel cancelled and government warned against travel but they seem to think its acceptable to refund half of the amount paid in one transaction. spent over 2 hours trying to get through to then speak to a very rude and helpful member of staff called amy. i am disgusted in the way i have had no communication and on there website claims all refunds in march have been processed which in my case is a lie. they are a fraudulent company and i hope they go bankrupt because they don't deserve any customers.	1
Vueling	disgusting company ,disgusting staff ....do not fly with this company	1
Ryanair	disgusting company, disgusting customer service, worst experience, will not use again,1) flight leaving leeds, 1st problem that came to our attention was we had not paid for hold luggage due to us wanting a sharp exit at arrival - this was soon changed as we were told that we had to put our bags in hold luggage due to no space, well if there is not enough space for all the passengers do not fill the flight.2)during the flight we had purchased a couple of items ie a drink and snacks the attendant did not have enough change on them and told us they would return with it- however this did not happen, how many customers are they doing this to another money making scam for ryanair.3) booked as a package holiday so thought we would be able to check both flights in at the same time to retrieve boarding passes - however once again for them to gain more money this was not the case unless we pre booked our seats at a further cost.4) checked flights in on the app for return could view both boarding passes at that time - thought we would use the app for quick and ease at the airport - this was not the case as when we arrived at the airport it only showed 1 boarding pass and not the 2 so we were then charged another Â£50 for a boarding pass of which we had to que up in the hold luggage to retrieve this - we only had hand luggage.5)on boarding the flight eventually after these problems we were once again told our luggage would have to go in the hold as all hand luggage was full - after arriving at leeds we then had to wait another 45 mins for the cases to come out to find one of our cases thrown onto the side of the conveyer.absolute disgrace of a company and will be taking this matter further.	1
EasyJet	disgusting customer service, scandalous methods to extract as much money from you as possible.Charged over the odds to amend a booking, when trying to reason the handler then mentioned this was because the amounts they were giving me were	1
EasyJet	disgusting interaction!!!! what a waste of time.	1
Ryanair	disgusting outfit.not cancelling any flights at all.knowing that we can't fly into Spain as it is on lockdown.why are they still flying.told me I could change flights but when you go on manage my booking it won't let you do it.can't get in touch with ryanair by no means.i stand to loose a Â£1000 holiday and loads more people will loose loads.airlines are not loosing the money.US customers are loosing our money but yet they will be asking the tax payer to bail them out when they are in trouble.this is why this man who owns ryanair is so rich. Taking money off everybody.it's all wrong.they need to change the name to. CONAIR	1
EasyJet	disgusting service - I waited nearly one hour for an agent to join the online chat and they waited 3mins for me to reply then disconnected!!!!! terrible customer service	1
EasyJet	disgusting service from EASYJET - I am unable to check my bookings from Web or App!!!! Unable to assist.An error occurred -We're very sorry but something has gone wrong. Please try again or get in contact with us if this issue continues to occur.You can view our local telephone numbers on our contact us page - Error correlation number: f298cc4c-f90c-4f5b-ba0e-475d60237b53	1
Ryanair	disgusting. I took RyanAir because they had a direct flight. After this experience, I'd even take a stop over with a real airline instead of flying them again. Knowing full well that a flight would be cancelled (due to the plane's earlier situation), Ryanair waited to cancel the flight until AFTER it was impossible to take a single other flight out of the airport. The flight wasn't even with RyanAir but with Laudamotion. Then they had one, yes only one, customer service person dealing with us who said they didn't work for either company. Good deflection tactic Ryanair.Despite an emergency situation on needing to get back, there isn't a single person to tell me when I will be granted a new flight. RyanAir and Laudamotion have 0 customer service support available. Another disgusting deflection tactic. Keep on keeping us stranded.When this happens to you (it will) please don't forget that EU law states that you are entitled to â‚¬250.	1
Ryanair	diverted our flight and left us stranded in a foreign country and denied us refund.Avoid Ryanair if you want to have a peace of your mind.Bunch of crooks without any sense humanity.	1
Ryanair	do not fly this airline. They will charge you 55 euros just for check in	1
Ryanair	do not fly with ryan air complete rubbish airline did not allow me to check in online on ryan air website.. olny to bloody check in at airport with them amd pay 55pounds just to check in !!! never flying in with them again	1
Grupo AirFrance-KLM	do not use this airline!!!Me and two friends were due to fly back from shirpol to birmingham on 25.04.2022, we waited in security for 5 hours to get through and notice our flight and all KLM flights had been cancelled, when trying to ask for advice on what to do next, we were told to fu*k off back to where we come from and not to come back to the airport for 24 hours!!, we were horrified to even step foot back in there tbh! so we then arranged to get a hotel and get the eurostar back to the uk costing us over Â£350 each to do so, we have tried to get in touch with KLM about a refund, a few weeks of calls and emails now and not a single contact.. what a great company, cant wait to fly with them again...	1
Turkish Airlines	do not waste your money on THY, they think they are in Turkey, so no customer respect or right whatsoever.	1
Grupo IAG	dodgy agent opodo sold me BA tickets then auto enrolled me in a subscrition service without my consent. they refuse to return my money. does BA understand that this reflects poorly upon them? why is BA using such a disreputable company to distribute its flights? andy, manchester	1
Turkish Airlines	dodgy airline run with dodgy people. try other airline, trust me you will definitely have a better experience and your stuff wouldn't be stolen	1
EasyJet	doesn't even understand English, this is the worst experience ever!	1
EasyJet	doesnt even deserve one star i am trying to cancel my flight and this is not possible as no one will pick up the phone and it wont let me cancel online and it hasnt been 24 hours.i need to cancel my flights and i am well within my right for a full refund however easyjet are ignoring me,	1
EasyJet	don't help me and just give me a number, finish the conversation before i finish to ask the other questions	1
Ryanair	don't preorder in flight stuff, u won't receive it. If u go to costumer support, they will just ignore u. I payed for nothing, Paypal/Ryanair wont respond to it. Trash company but cheap flights. Look up the allowed luggage tho. U can only bring a small bag or pay extra.	1
Jet2.com	don't see the point of booking a more expensive upfront seat when you are the last group to board and there is #NO locker space for your bag	2
Ryanair	don't use ryanair!! absolutely disgusted, payed for tickets , got to airport the whole family was separated on the plane payed Â£50 to be seated together and then going back we are separated again !!!! should not even be 1 star	1
Ryanair	dont give you enough time to receive your boarding pass if you book the day before.an extra 50 quid for printing pass at airportalso they make a point of saying in advice on line seats 1-18 [ if i remember correctly] means you should go to the front to embark once transported to the plane by the bus [ or having been escorted there ]but i was prevented by a maniacal german [ryanair?] [woman] official who without waiting for an explanation virtually wrestled me to the ground . when i got on the plane therefore i had to work my way up to row 9 , slowly and painfully enduring curses of all moving down the plane.booking p9teqn flight tegel to milan malpensa 6.30 a m 13/12/2019 if anyone interested	1
Vueling	dont go for this flight if you have another option.1. no online check-in if you have No EU passport2.No systematic process for check- in or boarding (I missed my flight even though I was checked in right on time, The airport was busier and the lady in the checkin point knew I was going to miss the flight, they could have informed the gate people to wait for me. I counted 10 people along with me missed the flight, we even reached the gate before 5min than the schedules flight departure still they didnt let us in)3. Unhelpful crew. (I asked them what is my next option and if they can let me in any other flight, the lady simply said she do not have a phone to call the ticket counter. I had to go all the way back and take another ticket, go through checkin ,security checking, passport verification etc)4. Delayed by 2hours- no justification given (I booked another flight hoping that I will get some discounts but devil's grace that flight got delayed by 2 hours, no announcements i had to get up from my seat every 10 mins and go to the screen to see if there are any updates on gate number)5. poor service (got inside the flight and I was waiting for the refreshment trolley, They had only one and by the time it reached my side my flight was about to land (2 hours journey))I am damn sure if I had chosen another company I could have simply saved Â£250 and time	1
EasyJet	dont know where the CEO johan lundgren hails from but his failure to reply to my email tells me all i need to know about him and his company. i have thought for some time that many firms these days seem to be in business not to sell their wares so who can blame folk who are POTENTIAL CUSTOMERS for going elsewhere where they at least receive a reply.	1
Ryanair	dont use the 50% car hirecabriolet Â£378 with ryan air and going direct without ryan discount Â£178 so back to ryan air price promise of free car and you guessed it?not valid because no screen shot and further more only one claim allowed per month so cant ammend it.............good job i have a very cynical nature	1
Grupo IAG	dreadful airline. avoid at all costs. They closed my flight from Chile > Barcelona 25 minutes early! I arrived to the gate and they said it had just closed and I couldnt board. had to buy a new ticket.But they took my suitcase to Barcelona and refuse to do anything about returning it to me! ZERO customer service help. No reply to emails or calls.Its not even an airline,everything is outsourced and no one cares!!	1
Ryanair	dreadful! No turbulence but seat belt sign left on nearly all the flight so they could hard sell Drinks, duty free, train tickets, scratch cards over and over with the passengers moving around. V poor attitude, rather walk...NEVER AGAIN!!!	1
Ryanair	dreadful... booked a flight with my wife and 2 friends to Lisbon ... already had the return flight changed , now been told my reserved seat has been changed due to circumstances beyond their control . i now have to ring them , which is impossible , to get a new seat reservation ... unfortunately we all booked our seats seperate but sitting together , which we paid extra for . Now have no guarantee we will be sitting together as they wont accept me speaking on my other travelling companions behalf , they all have to contact individually ....how ridiculous ... will never fly Ryanair again	1
Jet2.com	due to adverse weather we where very late but your flight crew were very understanding and helpfull	5
Jet2.com	due to building work at manchester airport the walk to the gate was far too long. on return we disembarked onto the apron long before the transfer bus arrived. the actual flights were ok.	3
EasyJet	due to covid 19 a wedding we were attending has been rescheduled for July 2021, hence we need to switch our flight dates.not possible on the internet site as flights have not been releasedEasyjet request changes to flights are made 200 days prior to travel ??Tried calling the customer services centre twice, both times i was left on hold for 60 minutesdespite being given the message that the agents were busy i was left with the view that these people were virtual and certainly not human.Easy Jet are now worse than RyanAir.	1
Grupo AirFrance-KLM	due to covid we had to cancel our fligh to SA.Now we have the vouchers and KLM does not answer a simple questionHow many times can I cancel my trip?If order a ticket today for february, and then again covid, can I cancel again?is it so difficult to answer?What happened to KLM? where is the service we had couple of years ago?	1
Ryanair	due to quarentine restrictions i try to change my flights, and this company charge fee make it even expensier, is cheaper to rebooked again and repaid. this is a proper SCAM	1
Ryanair	during covid my flight back from tenerife was cancelled by ryanair and it took me 18 months to get my money Â£732.32] back...kept getting sent from pillar to post with them.....have never used them since or will ever again.	1
Turkish Airlines	during lockdown, my flights with Turkish Airlines cancelled. O was able to connect to an agent straight away, didn't wait more than 3 minutes. They approved the refund immediately instead of pushing us for vouchers like other companies did. We were advised the refund will be made within 60 days after the flights start again which is 28th May. I am a frequent customer of them and never had an issue with anything. Thank you Turkish Airlines for not putting extra stress on us!	5
EasyJet	during the checkout i got a pop out stating that the fare has been updated to later discover that they also changed the departure and return flights. Tryed the costumer support and i have to pay some aditional fee to change the flight + the difference betteween them (but this is okay).	1
Jet2.com	ease of booking - friendly ground staff and wonderful flight crewThis is a superb way to fly budget prices without the hassels and agrevations associated with other low cost airlines.I love the baggage allowance in cabin and in hold.BRAVO BRAVO and thrice BRAVO	5
Jet2.com	ease of bookingno unnecessary hasslegreat appflight arrived 15mins early although late departure on return approx 20mins	4
Wizz Air	easily the worst airline i have ever used, will never use them again. They try and take money off your for everything - if you're over 5ft expect your knees to be wedged into metal bars for hours.The plane had rows of empty seats but they still checked us in nowhere near each other and in the middle seat because we didnt want to pay their extortionate predatory fees.The staff are are very unkept and scruffly - the plane was filthy and smelled musty - the captain barely got us on the ground too, very sketchy.Just pay extra for a better airline Wizz make EasyJet look like Qatar Business Class	1
EasyJet	easjyjet vouchers as refund is a proper scam - they owe me more than Â£700 but I cant use it since it's spread over 10 vouchers and you can't redeem more than 1 voucher per booking. It's a proper rip-off	1
EasyJet	easy and helpful	5
EasyJet	easy and lovely helper once you got through - just took a bit too long waiting.	5
EasyJet	easy and simple, great assistance	5
EasyJet	easy communication, straight forward resolution to problem	4
EasyJet	easy customer service, problem shooting and solving was done fast and easy.	5
EasyJet	easy interaction with the Customer Service Team to add another child passenger to my booking	5
EasyJet	easy jet are letting people book flights to Munich, knowing that there will be no flight till when ever july no flights, August no flights September doubtful. Good luck getting your money back	1
EasyJet	easy jet contacted us to see if we wanted vouchers for our flight we said yes. Waited weeks no reply. We get a message letting us know our flight is going ahead. Try to contact by phone to change flight as it was now 13days till flight only to get automated message to do this on line all fees removed cheach we page it says transfer fees dropped but they still charged them. They are a terrible service.	1
EasyJet	easy jet have been very good giving vouchers out i used mine to book new flight.if you booked through Last min .com. i wish you best of look.	4
EasyJet	easy live chat got everything sortedlittle bit of a wait but was so much easier than having to wait on the phone	5
Ryanair	easy one & the cheapest	4
EasyJet	easy solution to get the answer to a question thank you	5
Ryanair	easy to book my flight, only cost Â£79 to finland and loved it. didn't have any issues apart from an hour delay on the eway back, but that was weather related and not the fault of ryanair.	5
Jet2.com	easy to change names on flights and good customre service	5
EasyJet	easy to chat online and our issue was sorted out	5
EasyJet	easy to chat online, helpful adviser	5
EasyJet	easy to do business with all complete fast and I had a high level of confidence the booking would be changed correctly	5
EasyJet	easy transaction	5
EasyJet	easy, helpful, clear communication	5
EasyJet	easy, quick and to the point.	5
EasyJet	easyJet Cancelled trip to Malta in May 2021 as can't travel there before June 1st 2021. Won't give refund, just their credit.Spoke to customer services in South Africa. Rude, abrupt, direct. Called be rude and told me off for speaking when she was.Avoid!	1
EasyJet	easyJet agent, Thuli, sorted out our check-in issue quickly and promptly, with patience and knowledge. It is always great to be able to interact with real people and not chat bot, something that easyJet is still doing. Admirations for this easyJet! Thank you very much!	5

Grupo AirFrance-KLM

custommer service? look another way....

1

EasyJet

daniel - great customer service

5

Vueling

daylight robbery.. they changed my flight and cancelled it however they have refused to refund me my money and have suggested a flight credit which i do not want,I want my money back inorder to be able to book another flight..no access to customer service..do not book with this airline

1

EasyJet

dealt with my needs - am happy at the service

5

EasyJet

debit card not processing issue with website then flights prices went up - waiting for tech support for 30min?After reading your response - how do you expect me to get in touch? No contact details left and i don't really want to post my info publicly?

1

EasyJet

deceptive policies

2

Jet2.com

delay 2 hours 1 hour in airport and 1 our in the plane

3

SAS

delayed flight for 5 hours and then when on the flight back they say i cant take half of my journey as it will be cancelled. Why i cant take it? i have paid 400Â£ for my flight. I don't see how on earth it is possiblei bought ticket and if i want to do half journey it is up to me

1

Vueling

delayed flight, poor offer of alternative flights, uncompetent staff, proposal to fly 2 days later (sic!), lack of flexibility in finding a good solution for the passenger, we will see if we will get compensation.....

1

Jet2.com

delayed takeoff on outbound and particularly bad on return.on return middle seat passenger was at least 30 stone!

3

EasyJet

delayed update on mu request

1

Jet2.com

delays and more delays... the only reason we put up with this is because we are stuck with it

2

Jet2.com

delays both ways. 40 mins outbound & 70 mins inbound with poor communication tbf

3

EasyJet

delays disorganised had us waiting for an hour and a half couldn't leave the boarding area no way to go to smoke, didn't offer us as much as a bottle of water for the delay had no choice to take easyjet because it was the only flight from the island to London miss my sons graduation and had to close my business for 3cdays just do I could be there! Easyjet you suck!

1

Ryanair

despicable charging old people and blind people bookings over the phone Â£50 you should be a shamed of your selfs

1

EasyJet

despite previous assurances they tell me today I will get zero refund for the flights they cancelled because Covid is beyond their control, so in their view the EU regulations covering cancellations do not apply. Simple approach is never to fly with them again.

1

EasyJet

did even open chat for over 20 minutes

1

EasyJet

did not get the help i was requesting its always the same answer go to someone else

1

EasyJet

did not have to wait too long and my enquiry was dealt with efficiently

5

EasyJet

did the job I guess. No option to change flight, so lost a customer instead

3

EasyJet

didn't feel like I got the help I wantedon changing a booking and getting refund/voucher

1

Ryanair

didn't get a refund for a flight, even when gov advised we couldn't fly at the start of the pandemic. this company are filthhope they go bust. avoid at all costs

1

EasyJet

didn't get what I was asking and the instructions were not clear

1

EasyJet

didn't have to wait long and my problem solved thanks

5

EasyJet

didn't solve my problem. didn't even read my attachemnts

1

EasyJet

didnt answer my question, confused answers, the flight is full, there is no flight, wouldn't give me the flight number, made no sense

1

EasyJet

didnt book 3 hold bags per flight but they are on the booking and i have paid for them and they will not refund them although they wont be used.

1

EasyJet

didnt reply and closed the chat

1

EasyJet

difficult challenge, got continous support

4

Vueling

difficult to book at internet price, system asks you to call the national tel nr. it is possible to purchase via phone, but the price increase. in my cyse from 89â‚¬ to 124â‚¬.than after no reason and no information my booking was cancelled from carrier, and I schould buy a new tkt at airport, price was â‚¬206.difficult to write to them via internet site.still wait for refund.avoid those unfair carriers.

1

EasyJet

difficult to contact the client service but when you have an hold on it, very efficient. Thanks for your help

5

Ryanair

dirty airplanes, zero legroom, poor customer service and they ripped out suitcase apart and wouldnt replace it because we didnt report it at the arrivals hall.K1G9FM

1

Ryanair

dirty planes and rude staff , nothing cleaned abroad plane after last people getting off , spoke to staff and she laughed and said its due to fast turnaround what do you expect , disgusting , coffee stains over back off seat and arm rest , crisps all over floor and seat , they should be stopped from flying

1

Ryanair

disappointing experience on my return flight to east midlands first we were told the departure gate was b27 and i was part of an ever growing line for twenty minutes then we were told it was b26 there followed a scramble to the other departure gate leaving those who had made the effort to be first in the line somewhere near the rear i thought it was poorly handled by staff that had very little regard for there customers.Then upon entering the plane it was clear that no cleaning had been undertaken, where my seat was the floor was covered with crisps and sweets and other food prodycts , looking around other areas of the plane it was very much the same story, i questioned one of the crew and was told they dont have a vacuum cleaner quite what this meant i am not sure,dust pan and brushes are pretty cheap these days. even for the price I had paid for my ticket I would expect not to have to travel in such a mess I took pictures and I will be complaining to Ryanair for whats its worth.

3

EasyJet

disaster of a aservice

1

EasyJet

disconnected, without first asking if there was anything else

1

Ryanair

discovered to my cost this morning that if I book there most expensive flight (FLEXI PLUS) then no check-in luggage is included (only had luggage) and I have to pay extra for checked in luggage. However if I had booked a cheaper flight (FLEXI) then included is 20kg of checked in luggage. Go figure and watch that you don't also make this mistake and then get charged a lot more money for checking in your luggage. Not impressed with this policy

1

Ryanair

disgraceful customer service. my return flight was cancelled i was due to go away 18th march 2020 to tenerife. they have offered me a refund for only one flight even tho my return flight was cancelled, my hotel cancelled and government warned against travel but they seem to think its acceptable to refund half of the amount paid in one transaction. spent over 2 hours trying to get through to then speak to a very rude and helpful member of staff called amy. i am disgusted in the way i have had no communication and on there website claims all refunds in march have been processed which in my case is a lie. they are a fraudulent company and i hope they go bankrupt because they don't deserve any customers.

1

Vueling

disgusting company ,disgusting staff ....do not fly with this company

1

Ryanair

disgusting company, disgusting customer service, worst experience, will not use again,1) flight leaving leeds, 1st problem that came to our attention was we had not paid for hold luggage due to us wanting a sharp exit at arrival - this was soon changed as we were told that we had to put our bags in hold luggage due to no space, well if there is not enough space for all the passengers do not fill the flight.2)during the flight we had purchased a couple of items ie a drink and snacks the attendant did not have enough change on them and told us they would return with it- however this did not happen, how many customers are they doing this to another money making scam for ryanair.3) booked as a package holiday so thought we would be able to check both flights in at the same time to retrieve boarding passes - however once again for them to gain more money this was not the case unless we pre booked our seats at a further cost.4) checked flights in on the app for return could view both boarding passes at that time - thought we would use the app for quick and ease at the airport - this was not the case as when we arrived at the airport it only showed 1 boarding pass and not the 2 so we were then charged another Â£50 for a boarding pass of which we had to que up in the hold luggage to retrieve this - we only had hand luggage.5)on boarding the flight eventually after these problems we were once again told our luggage would have to go in the hold as all hand luggage was full - after arriving at leeds we then had to wait another 45 mins for the cases to come out to find one of our cases thrown onto the side of the conveyer.absolute disgrace of a company and will be taking this matter further.

1

EasyJet

disgusting customer service, scandalous methods to extract as much money from you as possible.Charged over the odds to amend a booking, when trying to reason the handler then mentioned this was because the amounts they were giving me were

1

EasyJet

disgusting interaction!!!! what a waste of time.

1

Ryanair

disgusting outfit.not cancelling any flights at all.knowing that we can't fly into Spain as it is on lockdown.why are they still flying.told me I could change flights but when you go on manage my booking it won't let you do it.can't get in touch with ryanair by no means.i stand to loose a Â£1000 holiday and loads more people will loose loads.airlines are not loosing the money.US customers are loosing our money but yet they will be asking the tax payer to bail them out when they are in trouble.this is why this man who owns ryanair is so rich. Taking money off everybody.it's all wrong.they need to change the name to. CONAIR

1

EasyJet

disgusting service - I waited nearly one hour for an agent to join the online chat and they waited 3mins for me to reply then disconnected!!!!! terrible customer service

1

EasyJet

disgusting service from EASYJET - I am unable to check my bookings from Web or App!!!! Unable to assist.An error occurred -We're very sorry but something has gone wrong. Please try again or get in contact with us if this issue continues to occur.You can view our local telephone numbers on our contact us page - Error correlation number: f298cc4c-f90c-4f5b-ba0e-475d60237b53

1

Ryanair

disgusting. I took RyanAir because they had a direct flight. After this experience, I'd even take a stop over with a real airline instead of flying them again. Knowing full well that a flight would be cancelled (due to the plane's earlier situation), Ryanair waited to cancel the flight until AFTER it was impossible to take a single other flight out of the airport. The flight wasn't even with RyanAir but with Laudamotion. Then they had one, yes only one, customer service person dealing with us who said they didn't work for either company. Good deflection tactic Ryanair.Despite an emergency situation on needing to get back, there isn't a single person to tell me when I will be granted a new flight. RyanAir and Laudamotion have 0 customer service support available. Another disgusting deflection tactic. Keep on keeping us stranded.When this happens to you (it will) please don't forget that EU law states that you are entitled to â‚¬250.

1

Ryanair

diverted our flight and left us stranded in a foreign country and denied us refund.Avoid Ryanair if you want to have a peace of your mind.Bunch of crooks without any sense humanity.

1

Ryanair

do not fly this airline. They will charge you 55 euros just for check in

1

Ryanair

do not fly with ryan air complete rubbish airline did not allow me to check in online on ryan air website.. olny to bloody check in at airport with them amd pay 55pounds just to check in !!! never flying in with them again

1

Grupo AirFrance-KLM

do not use this airline!!!Me and two friends were due to fly back from shirpol to birmingham on 25.04.2022, we waited in security for 5 hours to get through and notice our flight and all KLM flights had been cancelled, when trying to ask for advice on what to do next, we were told to fu*k off back to where we come from and not to come back to the airport for 24 hours!!, we were horrified to even step foot back in there tbh! so we then arranged to get a hotel and get the eurostar back to the uk costing us over Â£350 each to do so, we have tried to get in touch with KLM about a refund, a few weeks of calls and emails now and not a single contact.. what a great company, cant wait to fly with them again...

1

Turkish Airlines

do not waste your money on THY, they think they are in Turkey, so no customer respect or right whatsoever.

1

Grupo IAG

dodgy agent opodo sold me BA tickets then auto enrolled me in a subscrition service without my consent. they refuse to return my money. does BA understand that this reflects poorly upon them? why is BA using such a disreputable company to distribute its flights? andy, manchester

1

Turkish Airlines

dodgy airline run with dodgy people. try other airline, trust me you will definitely have a better experience and your stuff wouldn't be stolen

1

EasyJet

doesn't even understand English, this is the worst experience ever!

1

EasyJet

doesnt even deserve one star i am trying to cancel my flight and this is not possible as no one will pick up the phone and it wont let me cancel online and it hasnt been 24 hours.i need to cancel my flights and i am well within my right for a full refund however easyjet are ignoring me,

1

EasyJet

don't help me and just give me a number, finish the conversation before i finish to ask the other questions

1

Ryanair

don't preorder in flight stuff, u won't receive it. If u go to costumer support, they will just ignore u. I payed for nothing, Paypal/Ryanair wont respond to it. Trash company but cheap flights. Look up the allowed luggage tho. U can only bring a small bag or pay extra.

1

Jet2.com

don't see the point of booking a more expensive upfront seat when you are the last group to board and there is #NO locker space for your bag

2

Ryanair

don't use ryanair!! absolutely disgusted, payed for tickets , got to airport the whole family was separated on the plane payed Â£50 to be seated together and then going back we are separated again !!!! should not even be 1 star

1

Ryanair

dont give you enough time to receive your boarding pass if you book the day before.an extra 50 quid for printing pass at airportalso they make a point of saying in advice on line seats 1-18 [ if i remember correctly] means you should go to the front to embark once transported to the plane by the bus [ or having been escorted there ]but i was prevented by a maniacal german [ryanair?] [woman] official who without waiting for an explanation virtually wrestled me to the ground . when i got on the plane therefore i had to work my way up to row 9 , slowly and painfully enduring curses of all moving down the plane.booking p9teqn flight tegel to milan malpensa 6.30 a m 13/12/2019 if anyone interested

1

Vueling

dont go for this flight if you have another option.1. no online check-in if you have No EU passport2.No systematic process for check- in or boarding (I missed my flight even though I was checked in right on time, The airport was busier and the lady in the checkin point knew I was going to miss the flight, they could have informed the gate people to wait for me. I counted 10 people along with me missed the flight, we even reached the gate before 5min than the schedules flight departure still they didnt let us in)3. Unhelpful crew. (I asked them what is my next option and if they can let me in any other flight, the lady simply said she do not have a phone to call the ticket counter. I had to go all the way back and take another ticket, go through checkin ,security checking, passport verification etc)4. Delayed by 2hours- no justification given (I booked another flight hoping that I will get some discounts but devil's grace that flight got delayed by 2 hours, no announcements i had to get up from my seat every 10 mins and go to the screen to see if there are any updates on gate number)5. poor service (got inside the flight and I was waiting for the refreshment trolley, They had only one and by the time it reached my side my flight was about to land (2 hours journey))I am damn sure if I had chosen another company I could have simply saved Â£250 and time

1

EasyJet

dont know where the CEO johan lundgren hails from but his failure to reply to my email tells me all i need to know about him and his company. i have thought for some time that many firms these days seem to be in business not to sell their wares so who can blame folk who are POTENTIAL CUSTOMERS for going elsewhere where they at least receive a reply.

1

Ryanair

dont use the 50% car hirecabriolet Â£378 with ryan air and going direct without ryan discount Â£178 so back to ryan air price promise of free car and you guessed it?not valid because no screen shot and further more only one claim allowed per month so cant ammend it.............good job i have a very cynical nature

1

Grupo IAG

dreadful airline. avoid at all costs. They closed my flight from Chile > Barcelona 25 minutes early! I arrived to the gate and they said it had just closed and I couldnt board. had to buy a new ticket.But they took my suitcase to Barcelona and refuse to do anything about returning it to me! ZERO customer service help. No reply to emails or calls.Its not even an airline,everything is outsourced and no one cares!!

1

Ryanair

dreadful! No turbulence but seat belt sign left on nearly all the flight so they could hard sell Drinks, duty free, train tickets, scratch cards over and over with the passengers moving around. V poor attitude, rather walk...NEVER AGAIN!!!

1

Ryanair

dreadful... booked a flight with my wife and 2 friends to Lisbon ... already had the return flight changed , now been told my reserved seat has been changed due to circumstances beyond their control . i now have to ring them , which is impossible , to get a new seat reservation ... unfortunately we all booked our seats seperate but sitting together , which we paid extra for . Now have no guarantee we will be sitting together as they wont accept me speaking on my other travelling companions behalf , they all have to contact individually ....how ridiculous ... will never fly Ryanair again

1

Jet2.com

due to adverse weather we where very late but your flight crew were very understanding and helpfull

5

Jet2.com

due to building work at manchester airport the walk to the gate was far too long. on return we disembarked onto the apron long before the transfer bus arrived. the actual flights were ok.

3

EasyJet

due to covid 19 a wedding we were attending has been rescheduled for July 2021, hence we need to switch our flight dates.not possible on the internet site as flights have not been releasedEasyjet request changes to flights are made 200 days prior to travel ??Tried calling the customer services centre twice, both times i was left on hold for 60 minutesdespite being given the message that the agents were busy i was left with the view that these people were virtual and certainly not human.Easy Jet are now worse than RyanAir.

1

Grupo AirFrance-KLM

due to covid we had to cancel our fligh to SA.Now we have the vouchers and KLM does not answer a simple questionHow many times can I cancel my trip?If order a ticket today for february, and then again covid, can I cancel again?is it so difficult to answer?What happened to KLM? where is the service we had couple of years ago?

1

Ryanair

due to quarentine restrictions i try to change my flights, and this company charge fee make it even expensier, is cheaper to rebooked again and repaid. this is a proper SCAM

1

Ryanair

during covid my flight back from tenerife was cancelled by ryanair and it took me 18 months to get my money Â£732.32] back...kept getting sent from pillar to post with them.....have never used them since or will ever again.

1

Turkish Airlines

during lockdown, my flights with Turkish Airlines cancelled. O was able to connect to an agent straight away, didn't wait more than 3 minutes. They approved the refund immediately instead of pushing us for vouchers like other companies did. We were advised the refund will be made within 60 days after the flights start again which is 28th May. I am a frequent customer of them and never had an issue with anything. Thank you Turkish Airlines for not putting extra stress on us!

5

EasyJet

during the checkout i got a pop out stating that the fare has been updated to later discover that they also changed the departure and return flights. Tryed the costumer support and i have to pay some aditional fee to change the flight + the difference betteween them (but this is okay).

1

Jet2.com

ease of booking - friendly ground staff and wonderful flight crewThis is a superb way to fly budget prices without the hassels and agrevations associated with other low cost airlines.I love the baggage allowance in cabin and in hold.BRAVO BRAVO and thrice BRAVO

5

Jet2.com

ease of bookingno unnecessary hasslegreat appflight arrived 15mins early although late departure on return approx 20mins

4

Wizz Air

easily the worst airline i have ever used, will never use them again. They try and take money off your for everything - if you're over 5ft expect your knees to be wedged into metal bars for hours.The plane had rows of empty seats but they still checked us in nowhere near each other and in the middle seat because we didnt want to pay their extortionate predatory fees.The staff are are very unkept and scruffly - the plane was filthy and smelled musty - the captain barely got us on the ground too, very sketchy.Just pay extra for a better airline Wizz make EasyJet look like Qatar Business Class

1

EasyJet

easjyjet vouchers as refund is a proper scam - they owe me more than Â£700 but I cant use it since it's spread over 10 vouchers and you can't redeem more than 1 voucher per booking. It's a proper rip-off

1

EasyJet

easy and helpful

5

EasyJet

easy and lovely helper once you got through - just took a bit too long waiting.

5

EasyJet

easy and simple, great assistance

5

EasyJet

easy communication, straight forward resolution to problem

4

EasyJet

easy customer service, problem shooting and solving was done fast and easy.

5

EasyJet

easy interaction with the Customer Service Team to add another child passenger to my booking

5

EasyJet

easy jet are letting people book flights to Munich, knowing that there will be no flight till when ever july no flights, August no flights September doubtful. Good luck getting your money back

1

EasyJet

easy jet contacted us to see if we wanted vouchers for our flight we said yes. Waited weeks no reply. We get a message letting us know our flight is going ahead. Try to contact by phone to change flight as it was now 13days till flight only to get automated message to do this on line all fees removed cheach we page it says transfer fees dropped but they still charged them. They are a terrible service.

1

EasyJet

easy jet have been very good giving vouchers out i used mine to book new flight.if you booked through Last min .com. i wish you best of look.

4

EasyJet

easy live chat got everything sortedlittle bit of a wait but was so much easier than having to wait on the phone

5

Ryanair

easy one & the cheapest

4

EasyJet

easy solution to get the answer to a question thank you

5

Ryanair

easy to book my flight, only cost Â£79 to finland and loved it. didn't have any issues apart from an hour delay on the eway back, but that was weather related and not the fault of ryanair.

5

Jet2.com

easy to change names on flights and good customre service

5

EasyJet

easy to chat online and our issue was sorted out

5

EasyJet

easy to chat online, helpful adviser

5

EasyJet

easy to do business with all complete fast and I had a high level of confidence the booking would be changed correctly

5

EasyJet

easy transaction

5

EasyJet

easy, helpful, clear communication

5

EasyJet

easy, quick and to the point.

5

EasyJet

easyJet Cancelled trip to Malta in May 2021 as can't travel there before June 1st 2021. Won't give refund, just their credit.Spoke to customer services in South Africa. Rude, abrupt, direct. Called be rude and told me off for speaking when she was.Avoid!

1

EasyJet

easyJet agent, Thuli, sorted out our check-in issue quickly and promptly, with patience and knowledge. It is always great to be able to interact with real people and not chat bot, something that easyJet is still doing. Admirations for this easyJet! Thank you very much!

5