Airline
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EasyJet
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easyJet and their ground handling people Menzies just managed to deny our family including kids of 7&2 boarding at Amsterdam airport based on the absurd excuse that the result of our Covid-19 tests from the Amsterdam municipal health service (via the official Dutch site Coronatest.nl) were not valid proof. unbelievably they did the same to a visibly pregnant woman who was traveling with a 2-year old child as well. Now we may not be able to see my oldest sons... and of course, after a 40-minute wait for easyJet 'Customer service' they said they would launch an investigation rather than issuing apologies and a refund. To top it all off, some supervisor cut off our call!!
| 1
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EasyJet
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easyJet are great at advising you of delays to your flight, but awful at avoiding the delays in the first place.A potential upside is that, if your outbound flight is delayed, they try to ensure that your return will be suitably delayed, so you miss nothing. A bit like Flybe that.
| 2
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EasyJet
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easyJet are the new Ryanair…….allowing drunk, rowdy passengers onboard and endangering other passengers safety for the sake of profit and not allowing delays. Brawls on board, drunk passengers being sink over seats and on the floor, swearing and abusing other passengers and crew. Second flight from Bristol for us as a family with children where police are involved.
| 1
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EasyJet
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easyJet are truly the worstScams Scams Scams
| 1
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EasyJet
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easyJet as a product are good, consistent and your usual low cost carrier, their staff are all very good, and so far I've had one delayed flight.Unfortunately when the pandemic hit, I saw another side to this business, not by the staff, pilots or even the poor customer agents but by poor leadership who shoved their heads in the sand when it came to giving out refunds.To be fair this situation caught lots of businesses off guard but the way easyJet "leadership" - Johan Lundgren, Andrew Findlay, Peter Bellow, Sophie Dekkers, Ella Bennett, Stuart Birrell and Maaike De BIe dealt with it was beyond awful (they've hidden themselves behind another tab on the website - just in case they might get an e-mail)They decided to issue vouchers and try and stop people getting money back, their phones would actually hang up, Facebook Messenger became automated, throwing customers off the scent, they would offer to rebook (if you jumped through numerous hoops) BUT they could still afford to pay out a HUGE dividend to it's shareholders whilst going to the government asking for more money - not to give back to customers who under EU rules at time were "entitled" to a refund, but to keep in their pockets.They even tried to start a COVID hub, which was just another way to confuse customers, some customers including myself had to e-mail directors (who didn't reply personally - heads still in the sand) to obtain our refunds, they even started censoring Facebook posts!I feel sorry for the staff, pilots and customer agents who had to deal with all the flack for something they didn't cause, they always say a crisis shows up the leadership, and it certainly showed how poor Johan and his airline management board couldn't deal with one. (should that be mis-management board?)The CEO did eventually appear on TV, to talk about......how middle seats would be left empty due to the situation, but avoided talking about the refund fiasco he and his poor leadership have caused.Some airlines pulled some of the same tricks - the irony of it all is that Ryanair (everyone's favourite airline moan) actually handed the refunds situation well, hopefully once this is all over maybe the board can sit down and look at themselves and realise the mess they caused and let someone else steady the ship they nearly sank.For anyone contemplating replying and defending your airline management board, I'd save your time and e-mail one of them and ask them to be held accountable for what they did to customers last March.
| 2
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EasyJet
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easyJet cancellation 2 hours before flight. No alternative. Expenses not paid for as easyJet claim 'these items were booked in advance of the cancellation'. Well, yeah, duh. That's how a holiday works
| 1
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EasyJet
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easyJet cancelled my flight, and have refused to give me a refund.In what world is it acceptable to take somebody's money, and then refuse to provide the service that you were contracted to provide? And then insist on keeping the money?I didn't think that any company could be more customer-hostile than Ryanair, but easyJet have proved me wrong.
| 1
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EasyJet
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easyJet cancelled our flight from Belfast to Gatwick. I realised the flight had been cancelled at 1am. Our alarm was set for 3am for a 4am check-in. The email/text advising us of the cancellation came late the previous evening after we had gone to bed. As per their T&C's, easyJet offered three options: (1) a "free" transfer to an alternative flight; (2) a full cash refund or (3) a voucher for use in the future. We are not frequent flyers. We are older. We are both disabled and need special assistance. This trip was a big deal for us, and we had arranged and paid for ongoing travel. The cancellation of the flight caused others significant inconvenience. Never mind. We understand that sometimes flights need to be cancelled. We understand that cancelling a flight is always a last option. What we DO NOT UNDERSTAND and DO NOT ACCEPT is the DECEPTIVE and RUTHLESS PROFITEERING that easyJet employ in the offering of these three options. We are not that savvy. So the only thing that mattered to us was to get on to an alternative flight. We found different flights, arranged the "free" transfer, and breathed a sigh of relief. All this happened in the middle of the night on the day we had hoped to fly. Later, I began to think about what I had done. It was at that point that I checked the actual cost of the new flights that I had booked. It was then that I realised, to my horror, that these flights were £148 cheaper than the flights that had been cancelled. In hindsight, I should have accepted a full refund and rebooked the vastly cheaper flights. Did easyJet draw my attention to the possibility that it might be worth my while to check on the cost of the alternative flights before accepting the "free" transfer? OF COURSE NOT! How many hapless customers have been caught out like this? Too many to mention. So, I took the matter up with easyJet. I even got my head around twitter (sorry, X) and posted a comment (which immediately got a surprising amount of traction). It was that latter action that really prompted easyJet to contact me. Clearly, shutting down poor PR is a priority. What's the upshot of my tenacity? Absolutely nothing. I had a kind letter saying just how sorry they were, how I had a really good point, how they would certainly take my comments on board and quite possibly review the way they present the options when flights are cancelled. As I read through the letter I became more and more heartened, and felt sure that it would conclude with an offer of meaningful compensation, but NO! The final paragraph was a shameless hiding behind miserly T&C's. I have been in public service all my life, and I've had a high profile with considerable influence. I make it my business to talk to people I meet. I've lost count of the number of easyJet cabin crew, trainee pilots and even experienced cockpit crew, who have discretely made it clear that this company is ruthlessly profiteering often at the cost of its staff. Any tiny gains that easyJet may have made by such shameless policies will never pay in the long run. As residents of Northern Ireland, it's Aer Lingus for us from now on. We'd even settle for Ryanair if all else fails, but easyJet? Never again.
| 1
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EasyJet
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easyJet cancelled our holiday due to COVID, then wouldn't give us a refund so unfortunately we had to re-book with them, then they cancelled it again and said we would get a FULL refund, and instead decided to give us SOME of our money back and kept £250.06 in credit which they won't give us back.
| 1
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EasyJet
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easyJet customer service (Tariq) was great, I just wish the company wasn't so strict with the cancellation / flight change fees. I tried changing a flight from AMS to FNC due to unexpected and very saddening circumstances, and they just refuse to waive their fee for any reason. You literally have to die (or be on death's doorstep) to get any kind of refund (or sympathy) from easyJet. Now I am having to fork out at least an extra £120+ on top of what I have already paid for a flight that rarely goes above £100. I am absolutely nobody, but I doubt I'll recommend that anyone flies with easyJet, nor will I continue to use their services. A real shame to be honest...
| 4
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EasyJet
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easyJet damaged my luggage, it took months to receive a response. Then they told me they are not willing to refund me the money to replace the bag after lots of back and forth emails. I reluctantly eventually agreed to a replacement (which is a different brand all together) almost a year on from the incident and I am still waiting to receive my replacement luggage. Terrible customer service, terrible airline.
| 1
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EasyJet
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easyJet failed to reimburse me so I paid for baggage twice! easyJet should be ashamed of themselves. Happy to pocket customers money for their mistakes. You may think that £60 doesn't matter for being duped into paying for an extra bag through your faulty app, however my one way flight (including baggage) came to approx £270 so an additional payment of £60 through the app equates to a 20% overpayment into your pocket. But the principal stands. I'm a frequent traveller and use many airline apps. And that's why I know what you are doing is wrong. After taking the time to raise this issue with easyJet, twice, and after easyJet failed to reimburse me, I'm going to take it upon myself to try and raise awareness because there certainly is an integrity issue on your part.
| 1
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EasyJet
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easyJet flight from Luton to Aberdeen got delayed for 3 hours due to 'operational reasons'. Luton airport was packed with people. The cabin crew were very kind. I sat in seat 23B. There wasn't sufficient legroom. No complimentary food or drinks (which was annoying because we were delayed).
| 4
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EasyJet
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easyJet from Gatwick to Hurghada return on an A320. Outbound we had a 2 hour delay due to a spillage on the runway at LGW. On reaching Hurghada the captain was forced to divert to Luxor due the runway being closed due to debris. We re-fuelled at Luxor and flew back to Hurghada, and crew dealt with this in a professional and understanding way. Concerning seats on the A320, outbound we had the 'old' seats, and on the return flight we had the new seats. We were able to make direct comparison. Our verdict is that the new seats offer more legroom and are more stable and comfortable. I was relieved to see that the seats do not recline, a big reason that we select EasyJet. One criticism is that on the return flight the cabin crew had run out of food (rolls, baguettes, etc) by the time they reached us. We were told that this is a frequent thing. I noted that they had plenty of duty free perfumes and goods to sell. I would suggest more food is loaded at Gatwick and less perfumes etc.
| 8
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EasyJet
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easyJet from Gatwick to Marrakech with smooth boarding. Overall a good flight, flight attendants helpful and the seating was comfy. The flight took off on time and arrived 10 minutes early. The food on flight was nice. Looking forward to using them again at some point.
| 8
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EasyJet
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easyJet from Lanzarote to Bristol, one way flight. Inbound plane about three quarters of an hour late, thanks apparently to French ATC trying out a new system and thereby reducing the flights it was handling for the day. Anyway the plane made up some time and arrived Bristol about thirty minutes late. So nothing much to grumble about. Both pilots were chatty, which I like, and the cabin crew got on with their tasks cheerfully. Cabin clean and fresh and a spare seat gave room to spread a little. All in all, a very decent performance by easyJet.
| 9
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EasyJet
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easyJet from Madrid to Geneva, and one of the worst airlines I've used. They were rude at the beginning when I was just staying online to the departure. A man came to me and said that I only can have one bag with me. I had one carry on really small luggage and one small handbag. I thought he was kidding and just ignored him. But when I was about to board he said that I have to pay extra 60 euros because I have two bags with me. I paid. He put the sticker on my luggage and I continued my way to the plane with the line. Unexpectedly a woman is coming to me, very aggressively takes my luggage and says "I need to take this bag" - I said "Wait a minute, I just paid for this bag" she says "that's why I need to take it, you can't take it with you onboard. You only allowed to take one bag" Well that is ridiculous! And not even an effort to be nice to me. Never will fly with easyJet again.
| 1
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EasyJet
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easyJet from Manchester to Belfast. I don't ask for much on short flights of this nature apart from a reasonably on time departure and arrival, so I am rarely moved to write a review. However, on this occasion I think the attitude of the young man in charge of the cabin left a lot to be desired. We were sitting in an aisle and middle seat on row two, Once everyone was on board, I noticed none of the front row seats were occupied so I asked if we could move forward one row to allow my wife to have a window seat. The young man said no because we would have to pay an "upfront fee" to do so. However, we already had easyJet plus because we had reserved row two seats. Okay, he was sticking strictly to the rules but it seemed a bit mean when no-one else was sitting there. However, there was no excuse for this easyJet flight attendant actually shouting from his seat at a passenger sitting behind me. There appeared to be some confusion over whether the passenger was using a child seatbelt properly. At this stage the aircraft was still above the clouds, the undercarriage had not been lowered and the pilot had not given cabin crew the warning that landing was imminent. There was therefore no reason why he could not have left his seat and spoken to the passenger in a polite manner. Instead, he yelled: "Excuse me Sir" at the top of his voice before the young lady sitting beside him nudged him and pointed out the seatbelt was, in fact, properly activated. There was no apology. They simply resumed their conversation about Christmas gifts they had received.
| 5
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EasyJet
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easyJet has a policy of overbooking every flight, so passengers who bought a ticket may not get a seat. Their argument is that if you want a seat you should buy on. Obviously another idea how to make more money from customers. This can be quite painful, because if you do not get on the plane you might be staying back for a day and wait for another flight which is also overbooked. I just made this experience flying from Nice to London. They even asked passengers who were on the plane to deaboard. Will not fly again with easyJet and will avoid it as much as I can. Staff are unfriendly and aggressive.
| 1
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EasyJet
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easyJet have damaged what fragile relationship they ever had with me as a customer when they dithered, delayed and distracted people away from claiming their entitlement to refunds. Shame on them. And shame on me if I ever fly with them again
| 2
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EasyJet
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easyJet have gone badly downhill. It used to be they were no-frills budget but at least reliable, but now they aren't even that. I arrived in good time for my flight from London Luton to Aberdeen on Sunday only to find the flight was delayed. Eventually we were told to go to the gate. While queuing at the gate, we were then told the flight had now been cancelled as there were no staff to crew the plane. So we had to go and queue at the check-in desks to be booked on the next available flight. When a whole plane-load of people arrived at the check-in desks there were only 2 exasperated staff members on duty. They also announced to everyone that there were no flights available to Aberdeen until the Tuesday evening. So everyone had to be booked onto flights to Glasgow and Edinburgh for the next day (Monday) and then had to get trains from there up to Aberdeen. It took me from 7.30am until 5pm to finally get from Luton airport to my home a day later than expected and obviously had to miss a day of work. Absolutely awful experience.
| 1
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EasyJet
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easyJet have lost all personal interaction.Your claims form is very ridged and chat box is the same so neither helped or solved my issue. There are no other forms of contact so not sure how anything is supposed to get resolved?Flight was cancelled so I have rebook a new flight as my own expenses and now I am out of pocket
| 1
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EasyJet
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easyJet haven't replied to the mask exemption email, and cabin crew on the Gatwick to Cyprus flight wanted a drs note to prove mask exemption. Exempt customers are made to wear masks unless they have a drs note which drs don't write.
| 1
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EasyJet
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easyJet holidays not a good deal for your hard earned moneyTravelled to Sicily family of 5 hotel ariston and pallazo Taormina rated as 4 star.Not a 4 star and being put in the pallazo you are 100 MTRS from the hotel and poolYou didn't feel part of the hotel at all.No reps on site however TUI and Jet2 did have reps at the hotel.Don't book this hotel with easy jet they are no advantages doing so
| 3
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EasyJet
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easyJet holidays-booked two nights in Mercure Hyde park hotel.came to check in only to be told hotel overbooked.they tell me "luckily" their sister hotel has room.yes-it was an accessible room...in a BASEMENT.i use sticks not a chair and room was made for chairs-also why have an accessible room in the basement.easyJet eventually refunded £100-they wouldn't give us the room in the hotel we booked until I explained that I was about to hold a one man protest in my pants.and also spoke to eBay customer service in their reception.So yep-book and they may switch you to a worse room than you booked-we weren't the only ones that night.I've also contacted IHG to let them know their hotel has an accessible room in basement as well as Westminster council.I'll still fly easy jet-but holiday-no thanks.
| 1
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EasyJet
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easyJet incorrectly cancelled my flight to Tenerife. But they said they couldn't fix it for 72hours. Which is over 24hrs after I am due to fly. There was no ability to escalate the case. There was no ability to give me credit to book a new flight. No apology. I have had to buy a new flight. A severe policy error has caused stress and hours of online chats and phone calls resulting in no solutions.I hope you can:Refund me for my flightOffer me an apologyOffer me some level of compensationAmend the policy to ensure this does not happen to customers in the future.
| 1
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EasyJet
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easyJet informed us that our flight home from Egypt was cancelled on Tuesday 17th March. We were on an 18 HR day trip to Valley of the kings and didn't get email until 10pm that night. Customer services didn't open again until 8am the following morning but could not get through and at £2 a minute wasn't going to rack up a massive phone bill just to be put on hold. Had no choice but to go to the airport to discover at least a hundred people in the same position ALL EASYJET, not one single easyJet rep to be seen. After 2 hrs a guy from the airport came out and told us all flights were cancelled and he had no idea when we could leave the country.We exchanged numbers with a very nice couple and returned to the hotel. Later that day the couple had managed to get on a flight for the following day and told us to do the same which luckily we were able to.Not a single email from easyJet to let us know about an alternative flight.After booking our emergency flight we discovered that easyJet created another emergency flight at the same day and time as our original flight home so they could have just left things as normal and we could have relaxed and enjoyed the rest of our time but instead we were completely ignored.I will NEVER be flying with easyJet ever again and I can only hope that this vile company goes bust!!!
| 1
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EasyJet
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easyJet is by far the worst airline I’ve ever traveled with. To date, I have taken 3 easyJet flights, 2 of which were severely delayed and 1 delayed several times only to be canceled at the time of boarding. Things happen of course but it’s how an airline handles situations when they arise. When our flight was canceled no one at the airport was able to offer any assistance, instead, they direct you to their subpar app. They tell you they have no flights available for days when you can clearly see that flights are available when looking. Yes, they are a cheaper option when booking but are they really by the time you pay for your seat and all your bags? No they aren’t. It seems easyJet's mission is to exploit budget travelers with little or no help when issues arise. It’s so bad with EasyJet that when we got to the airport hotel and explained we needed a room because of a cancelled flight, the person checking in said, “let me guess, EasyJet.†Save yourself the frustration and pay the extra couple bucks to book a reputable airline.
| 1
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EasyJet
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easyJet is fine to fly with if you are flying before 10 in the morning. Any time after that, they should be avoided at all costs.Their flight schedules are impossible to complete with even the slightest delay. If a flight in the afternoon is delayed by as little as 30 minutes, it could cause a flight to be cancelled in the evening. According to airport staff at Schiphol Airport, they have to deal with flight cancellations due to this very reason on a weekly basis.To make things even better, they will always find an excuse somewhere or other to avoid paying the compensation they are legally required to.If you like getting stuck at an airport due to bad planning, fly with easyJet. If you prefer taking your flight on time, avoid them.
| 1
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EasyJet
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easyJet is is easily the best short-haul airline within Europe, especially as BA has cut inglight amenities without reducing their prices. We had an effortless journey from London Southend to Malta - the plane was clean and the seats comfortable enough for short journey. However it was the staff that made the difference, my partner left some duty-free a gift for his nephew in the terminal, he was a bit upset, but the cabin crew co-ordinating with the excellent and helpful Stobart Aviation ground staff managed to track it down in albeit a small terminal and retrieve it for him. This felt above and beyond and certainly more than I would have expected from an LCC. Both flights were uneventful, and we landed early on both occasions including a full 45 minute ahead of schedule on the return journey. If I was to be really picky, I would say the boarding experience could be better planned from Southend as it means standing in a cold although sheltered caged area for sometime before being allowed on to the plane and then having to go out in the open as there are no air-bridges at Southend Airport.
| 9
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EasyJet
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easyJet is not a cheap airline if you don't book when the "headline" fares go on sale or when they run one of their fare sales. Because it was an early morning flight we had to book a hotel nearby. The one plus is being able to check in your bag the night before to save time in the morning. The staff doing that told us to hurry as she was about to go off shift and we would have had to wait for her replacement to arrive! Next morning we did just breeze through however. We were in the South terminal. What a horrible terminal. The only upside was we had a gate were we actually boarded using a plane bridge instead of the stairs! Onboard the crew were very nice and the plane clean and tidy. I find their on board menu options overpriced and they never seem to have the items I want anyway! The flight to Paphos is over 4 hours and easyJet seats don't recline (even though they tell you make sure your seat is in the upright position) and there is no head rest support. easyJet planes are like sitting on a park bench. Nice for a little while, but eventually you want to move on. But you can't. The whole plane got fidgety because they were so uncomfortable. These no frills flights are fine for short trips but for mid haul like this they really need to have more comfort features built in to their seats etc. I wouldn't contemplate them for flights over 2 hours unless there was no full service airline available.
| 3
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EasyJet
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easyJet is the worst airline i ever had the discomfort to fly with, you dont share any information about delays and let everyone on the flight confused about which gate we needed to wait for, rude staff and and they had major attitude issues, And is over all the most unprofessional way of handling and dealing with your passengers, my advise is to spend more money on a better airline and have a headache and attitude free flight.Dont fly with them and save yourself some headache because cheap prices = cheap service
| 1
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EasyJet
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easyJet is the worst lowcost company in the world I think.Gate closing before 30 mins, I was 5 min late and was looking on my plane with opened doors through the window. And sstupid lady said no no, you can't go because of some procedures.F-k you EasyJet.
| 1
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EasyJet
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easyJet left us stranded abroad TWICE with no money, food, clothing, hotel or way home. They turned off all methods of communication, didn't answer phone lines and put the phone down on customers. They expected us to wait days or weeks in a foreign country with no amenities. They have no staff in the airports and will tell you to pay for your own expenses and claim back, which they will then deny. They have cost us thousands and haven't been in touch with us at all. They've even blocked our social media comments.Potential customers take this review as a warning to make sure you never use easyJet and always travel with a credit card and extra medication and clothing.I am unable to write my full review due to length, but briefly easyJet cancelled our flights last minute and left us stuck with no food, water, accommodation or alternative flights. They expected us to pay thousands of pounds ourselves in the hopes that they may give the money back later- note the other reviews that explain their requests were then denied. If you didn't have any money or means of buying a new ticket with another airline (not to mention supplies for yourself, a hotel, food, water, transport) then you were told it wasn't their problem.We were left dumped in Italy with no way home and no contact from easyJet at all. We paid £1500 to travel home via a different airport both in Italy and the U.K., and had to pay hundreds more in trains and transport back to our original airport again.
| 1
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EasyJet
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easyJet lost my baggage after a delayed flight from Volos (Greece) to London Gatwick. On arrival, at 12.40 am, my bag simply did not appear. Nobody was available to advise; eventually Border Security came to help as I was so distressed. I was told to write on a form and give it to the desk staff - of course there were no desk staff. I was able to make a report online but have since had not heard anything, and then, this morning, my baggage report was marked as 'unrecognised'. I created a new one. I have phoned Customer Service twice daily, completed online forms, used the chatbot, flagged to social media.I have heard nothing. My bag contains irreplaceable personal items and they won't talk to me.Volos is a tiny airport and we were the only flight leaving that night. I cannot understand how this has happened and I am so upset and frustrated to not be able to access any help whatsoever.
| 1
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EasyJet
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easyJet made me fly everywhere for £250 pp. Flying with a package holiday as a family has saved me loads of money and made my trip. With flights and hotel taken care of and money back if anything happens. However, I have experienced severe delay on this flight which was not good.
| 4
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EasyJet
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easyJet make it very difficult to find and contact the right team, and nigh on impossible to contest their decisions - there is no way to add a description or explanation to your receipts, for example, and when you are informed of their decision the email comes from donotreply at easyJet.com!Then you have to wait ages for a customer service representative on the online chat (they don't suggest any phone numbers on the Help site - I'm sure they're buried in the site somewhere so they can say that they have them there, though), and obviously this person can't help you at all, through no fault of their own.So you eventually give up on the conversation and ask them for a phone number, and then you'll spend another hour navigating their phone system and hoping to get your issue resolved.
| 1
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EasyJet
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easyJet offers has an option to cancel a holiday if there is still over 60 days to go with the deposit being given as a credit and anything over this being refunded in full. I am not being offered this. My chosen hotel is being refurbished and as a result I am being offered the option of staying at the same hotel or moving it. Canceling is not an option. It is January 2024 and I fly in May 2024. False advertising!!!!Being pressured to find an alternative holiday within 7 days, this is impossible for me.
| 1
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EasyJet
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easyJet really are terrible. Cutting cost at the expense to customer service would appear to be their mantra. They are full of untruths regarding punctuality. Awful, awful experience every time I fly, bit unfortunately they have a monopoly on this route so no option - and they know it!
| 1
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EasyJet
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easyJet response takes to long. A few minutes is ok which I waited but can't wait for extended periods. Can I please receive the form I requested by email please regards Paul BradyeasyJet have my email address so could have the form by email please.
| 1
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EasyJet
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easyJet should be ashamed of them self they wanted £1000 from me to get me home from Spain they really are playing on people that are vulnerable and need to get home I got a flight 1st class with British airways for £150 slot less than easy jet
| 1
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EasyJet
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easyJet takes people for granted. We were rushed on the plane only to sit on the runway for at least one hour. Our return journey was delayed for two hours and then we were told that most of the snacks were unavailable. easyJet is a joke but the sad thing is that we will probably use them again, and they know it because we are willing to put up with their inefficiency.
| 2
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EasyJet
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easyJet trip to lisbon fying out of Luton . friendly and helpful crew on both legs of the journey .
| 5
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EasyJet
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easyJet were very understanding and supportive in my situation with the required booking amendments
| 5
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EasyJet
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easyJet you literally are the worst company ever !! I will never book any flight with you anymore my word !!! You are keeping my money because the flight cancelled was due to external circumstances ( coronavirus) when you initially said you would refund for it ! And why should I pay for this ? Additionally You have a horrible customer service and nobody professional enough to talk to.I will never ever take a flight with you again.You should be ashamed !!!
| 1
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EasyJet
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easyJet's current customer service stinks. I had a flight cancelled due to corona they refused to give me a refund and gave me a voucher valid for 6 months only! Now trying to book flight which has to be done by phone as I have a voucher so cant book online and I can't get through as they never answer the phone. there is no online chat anymore and they don't tell you where you are in the queue which is unacceptable. total joke!
| 1
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EasyJet
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easyjet cancel our flight from fuerteventura to belfast on the 18 th march due to the Covid 19 virus after numerous calls to their office and holding on fir hours then getting cut iff whilst holding then when my brother in-law got through he was told that we couldn't be in fuerteventura as they don't fly to that island when they heard the reference and flight number they hung up we had to sit in airport no easyjet reps jet2 reps told us what gate we had to go too we were abused treated terrible put on standby no flights to belfast they were flying to London Gatwick after all this had to wait till all passengers were on plane they came out and said 2 thats all got on to these RESCUE FLIGHTS they were selling all r seats left families and around 50-100 stranded we couldn't get hotel we had no where to go we sat in the empty carpark for 5 hours until airport opened as it closed fir deep clean due to the virus and police guarded the doors had to do the whole thing over again so anxious exhausted scared and treated like dirt by aviva spainish partners of easyjet standby tickets again it was like being on the titanic and those who had the real tickets were in the lifeboats the desperation on people face with standby tickets even though easyjet stated 1st come to the airport to get these so called rescue flights they sold tickets people sits a total disgrace we got on that flight i felt happy and sad as people with SAG tickets left behind again EASYJET is a Disgrace RESCUE FLIGHTS SO MANY PEOPLE EMOTIONALLY DESTROYED as u where put to the back and praying you will get HOME
| 1
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EasyJet
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easyjet cancelled our holiday once we had checked in. That was nearly 3 weeks ago. Still waiting for our refund. Just not good enough. Compensation claim rejected.
| 1
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EasyJet
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easyjet chat supervisor, Sibusiso, lied and was deliberately obstructive in dealing with the need for a hotel following easyjet's cancellation of my flight. He said that if we are not happy with the hotels offered then we could book our own, knowing full well they had not offered to book any hotel despite being asked twice to do so. Then closed the chat knowingly leaving customers with no compensation following a cancellation of a flight in the early hours
| 1
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EasyJet
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easyjet customer service is the best I have ever dealt with, they are so helpful and very polite
| 5
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EasyJet
|
easyjet has had my money for flights for months with no contact apart from notifying me that some of my information had been hacked, but don't worry they say.if I take a voucher it can be processed within a few days if I request a refund it will be at least 28 days and up to 90 days and if I still haven't got my refund then I can contact them about it.I knew a month before my flights they would be cancelled but had to go along with the charade that it was still active. Cancelled my accommodation and received a immediate refund in fact everything else was quickly refunded. Why have easyjet been allowed to hold onto money that isn't theirs, It is a sham and someone from the government should be looking at this. ideally they would be stopped from taking money from your account until the day before your flight instead of using our money as an interest free loan.
| 1
|
EasyJet
|
easyjet is awesome
| 5
|
EasyJet
|
easyjet on the way to Cyprus 1.5hr delay get on plane and sit there for another 50 mins before departure, sitting in row 15, dont ever sit in row 15 you will be ignored when the food trolley arrives there will be nothing left so you can arrive at your destination starving and everything is shut because your delayed no apologies or reason for delay, lovely week in Cyprus, on the way home transfer is late,get to the airport all easyJet flights are delayed we have 4 planes worth of people in a tiny departure lounge not even sitting room on the floor no easyJet staff to tell us what is going on , treated like cattle no aircon in paphos departures no easyJet planes or staff, they destroyed a really good holiday with their sloppy non existent customer service, 2 hrs late to take off , we dont have any food they didn't load us up? absolute nightmare of an airline and will not be putting myself through this torture again , sleazy jet you really earned your nickname, you are woeful would rather get a boat back than use your tatty second rate airline again.
| 1
|
EasyJet
|
easyjet please stop advertising special deals on the radio and emails to me. My flights for next year have gone due to you leaving Southend and Stansted so goodness know when I will get my refund. Trust me I will not be rebooking with you.
| 1
|
EasyJet
|
easyjet provide a great service and have for me at least proven to be a good way ahead of their competitors in terms of the product delivered however the difficulty faced in reaching out to you this time is disappointing!I wasn't impressed with the 45 minute wait to speak with customer services, I also wasn't impressed that you can only use a live chat service to speak with an assistant. I was booking a day trip to Italy and due to a quirk in the easyJet app which I'm sure is beneficial for many people - (the return day automatically adjusts when you select your outbound flight) I didn't notice this and by mistake - booked an overnight return.I waited for the 45 minutes to speak to Zhara who was very helpful, she offered to change the flight for free, if I would pay the difference in the cost of the seat - this however proved to be expensive as she could only offer the return flight at a higher ticket price. Since she couldn't match the app price she offered to cancel the incorrect flight booking with a full refund. I have subsequently re-booked my return flight and have actually saved a few pounds.
| 4
|
EasyJet
|
easyjet shiteshow it seemed to be one easyjet screw up from the start from flight running over 2.5 hours delay at split airport to getting to manchester and they had not even organised the steps to get off the plane it was prob over 10 mins but felt like lots more to then finally getting through the crazyness that is manchester passport control (perhaps you guys need to see how many many other airports do this effecientley and please learn from them )to find they had not organised anyone to collect the bags from the plane so in the end it was over an hour from landing before bags came to the carousel not very happy customers of easy jet as you can imagine because this was all happening around 4 am in the morning so for us easyjet will never even get a look in for future flights
| 1
|
EasyJet
|
easyjet truly makes it easy. and great.when one is disabled, travel becomes a completely different thing. most of the times, it is horrific. but even disabled people sometimes want or need to travel.booking the ticket: easy.speaking to two disability assinants on the phone: not only easy but with incredible empathy.flying: kindness, sweetness and making one feel a human being. that was my experience already for the second time.this time there was someone else who had a hard time on the plane, being ready for take off. the stewardesses and the pilot understood the predicament this person was in and helped her in a way that i would have never imagined possible, and i was just in awe how delicately they solved her situation.not only is it a good and indeed easy airplane company, one can always reach them by phone, no long waiting lines, the flights are comfortable.but the most important thing: it is one of the very few left that has a heart.i would have never guessed. from now on i will first check if there are any easyjet flights before seeking other airlines.who would have guessed?
| 5
|
EasyJet
|
effective and quick help. Problem solved !
| 5
|
EasyJet
|
effective, helpful and polite
| 5
|
EasyJet
|
efficient and able to assist
| 5
|
EasyJet
|
efficient and effective customer service, in contract to the website which gave inaccurate info
| 5
|
Jet2.com
|
efficient and friendly service as always!
| 5
|
EasyJet
|
efficient and helpful
| 5
|
EasyJet
|
efficient and professional
| 5
|
EasyJet
|
efficient chat suppot
| 5
|
EasyJet
|
efficient friendly service and answered all queries efficiently and made relevant changes quickly
| 5
|
EasyJet
|
efficient, but a bit difficult to find
| 4
|
EasyJet
|
efficiently and politely done
| 5
|
Ryanair
|
emeatribune .uk/the-future-of-covid-era-budget-air-travel-ryanair-promotes-jab-go-summer-flights/
| 1
|
EasyJet
|
employee service was fine. as a regular customer i feel let down by the airline as an error was made when booking a flight for my kids Christmas present. I'm now being charged extortionate prices to try and change the date which in this day and age i can no longer afford which in turn means the kids lose out on their present and i lose over £1000.
| 1
|
EasyJet
|
en easy exchange. Very good
| 5
|
EasyJet
|
ended the chat before i could even ask my question
| 1
|
Ryanair
|
engine noise is extremely annoying with travelling.
| 2
|
Jet2.com
|
enjoyable flight. Excellent service on board.
| 5
|
EasyJet
|
enquiry not resolved, chat closed prematurely
| 1
|
Jet2.com
|
ensure the flight is on time as I missed all my dinner etc and not worth having all inclusive if I don't arrive in time to be served
| 2
|
Ryanair
|
entering these passwords every time you want to check flight prices is so enoyinng
| 1
|
EasyJet
|
error message " this site cant be reached" when trying to login on mobile, also easyjet app does not let me log in on my mobile,
| 1
|
EasyJet
|
error on website for checking in, actually worked on iphone app. No indictation that there was a known problem on the website, and that iphone app still worked.A status page, with system status, was very bad (no dates, vague remark that there was "maintenance" going on).the problem is that Easyjet seems to insist that one uses their IT systems, and one does not use old fashioned paper, but then runs the IT systems in a nasty and uncaring manner.
| 1
|
EasyJet
|
even if the issue was solved the agent took ages to reply; I felt alone in the conversation!!! She was the slowest person on planet!!!!!!
| 2
|
Ryanair
|
even one star is too much for those thieves they know only how to lie
| 1
|
Jet2.com
|
every aspect was good. Not really sure we got much more legroom considering we paid extra.
| 4
|
Jet2.com
|
every thing was fine, the staff helped in every way they could could've for us , outbound and returning, always fly with jet2 well organised
| 5
|
Jet2.com
|
every time I use Jet2 the service is always impeccable, yet again it was an absolute joy to fly with you to Kos, am I am sure it will be the same next July to Corfu, well done - keep up the good work
| 5
|
Jet2.com
|
every time we fligh with j2 YOUR STAFF ALWAY MAKE US FEEL SO GOOD AND COMFORTABLE AND THEY ARE SO VERY HELPFUL.17
| 5
|
Jet2.com
|
everybody is so helpful.My flights have always been on time .Plenty staff on at check in and help with suitcase if needed. Boarding is well organised and help is available if required. Have tried a few other flights and none are as good as Jet2. Would not hesitate to advise anybody to use Jet2e
| 5
|
Ryanair
|
everyone takes the piss thoand the pilots are obviously drunk
| 2
|
Ryanair
|
everything I tried to request a refund as my mother passed away and I sent them all the relevant documents they asked for and still the declined my refund saying it was not immediate family who the heck is my mum passing away not immediate family. Ryanair are just total thief's and have respect for there customers there behavior is totally disrespectful and just caused more distress then I am going through this is the last time I will ever use. them.
| 1
|
Jet2.com
|
everything OK ie checkin, cabin crew, boarding etc but the price of the flight ticket a bit expensive.
| 3
|
Jet2.com
|
everything about itThe staffThe efficiencyThe clean the planes
| 5
|
Jet2.com
|
everything about our journey was carefree and stressfree with all your staff being very polite and pleasantwhich made the whole experi enc e excellantkevin welch
| 5
|
Jet2.com
|
everything especially helpful staff and crew.
| 5
|
Jet2.com
|
everything is clear and easy to follow. Response is also very quick and useful
| 5
|
Vueling
|
everything is done to make us spend, queues that accumulate at the counters of the airport supposedly because the automatic terminals do not work. However, if the customer agrees to pay, then as if by magic, the terminal works well. At the counters, a minimum of 1 hour in line, there are 2 hostesses for every 100 people waiting, and 2 hostesses trying to manage people stressed out at the idea of missing their flight. in the end we queue for 45 minutes to then be called to the "emergency" counter because even if we arrived on time, yes now we are late... everything is done to push customers and hostesses. it is the mistreatment of the employer towards the employee to put his teams in these situations of stress and hardship at work. I work in logistics and I've never seen such poor management, but it doesn't matter because in the end, the customer runs out and ends up paying. Vuelling will make money but the day there is competition, we will all be happy to look elsewhere. A very unhuman and very short-term vision of the company. How sad.
| 1
|
Jet2.com
|
everything is fantastic with this airline cannot fault it
| 5
|
Grupo AirFrance-KLM
|
everything is fine
| 5
|
Ryanair
|
everything its made to take money from youwrong click and they are asking for money .... you want to check in again you want to use the app... sorry its not loadingbut if you pay us will start working for you and you have one try
| 1
|
Jet2.com
|
everything ran smoothly and on time other than a slower than usual collection of baggage on return
| 5
|
Jet2.com
|
everything runs smoothly especially at check in. Plenty of assistance.
| 5
|
Lufthansa
|
everything sucks except the flights didn't crash
| 1
|
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