ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
Jet2.com	everything was easy and straight forward. flight attendants very nice and cheerful. would definitely travel with jet2 again.	5
EasyJet	everything was fine	5
Jet2.com	everything was on timestaff friendly	5
EasyJet	everything was perfect really helpful stuff	5
EasyJet	everything was pwrfect	5
Jet2.com	everything was simple enough to guide me through the process. It was my first time flying by myself and it was comfortable. I was a little sad about late information about bad situation on Birmingham airport, but that can happen. I will definitely use the services again. :)	5
Jet2.com	everything went as smoothly as possible	5
Jet2.com	everything went to plan. no problems. staff really pleasant and helpful	4
Ryanair	everything went wrong, and it's not the first time.Flight cancelled the day before without any suitable replacements for the week, and no compensation possible because they claimed that there was air control strikesâ€¦. (And those strikes were only for that precise flight?ðŸ˜¢ My assâ€¦)No refundNo compensationEven though it was also out of my controlHad to get another plane ticket from another companyâ€¦Run away from Ryanairâ€¦	1
EasyJet	everything went wrong, from day one. me and my friend we bought an Easy jet holiday package from an agency called Easy travel and it is located in the center of Swindon in the uk we paid almost 4 thousand paund for 28 days in a hotel in Hurgada in Egypt, from the first day the shower broke after they changed our room but it happened the same, then we asked to change the sheets and the bath towel they said that if we didn't say it they wouldn't change them, then there were always birds on the food in the restaurant which we went, then for de we wanted to get a fresh ration I have an ice cream we had to pay, then the wifi doesn't work and in fact I had to pay 300 paund to call. all of us, however, we had taken all inclusive but there was nothing included to allow me misunderstood it's Easy jet people no one came to check my condition. they only wrote me emails in the end I'm my friend we decided to leave a week before because we couldn't do more than this This condition we also asked to move was refused. I forgot the hotel is called Labranda Club Makadi it is located in Hurgada Egypt .. then the return is on the outward journey the planes were dirty and moreover the return was late and they didn't even have hot food on board anymore. then on the way back we went to complain to the agency after two weeks they called me and said that Easy jet was offering us 50 paund each. I think this is ridiculous I'm my friend we will never take a flight or holiday with Easy jet again and I hope many people will do the same as me and I'll tell you another thing I don't want to be rude but the 50 that they offered us yes I can buy all medicines	1
Ryanair	exact same problem as everyone else, have a flight to Malaga tomorrow morning (March 17th) I want to reschedule due to the virus, no way of contacting Ryanair, no phone, no chat service, this is impossible, cant reschedule cant cancel just not going to show up for my flight. This is a joke, they claim to let you change flights with no fees yet there's no way to do it. Great way to make money off of people during a crisis. I better be able to get a refund once they allow people to contact them again as this is solely their fault right now, people including me HAVE tried to contact them.	1
EasyJet	excelent, efficient and friendly	5
EasyJet	excellent advisor-helpful and supportive	5
Jet2.com	excellent cabin crew	5
EasyJet	excellent chat works vert well	5
Jet2.com	excellent check in and great inflight service lovely to see cabin crew offer another food service to avoid waste and great duty free choices on make up fragrance and watches	4
EasyJet	excellent customer care. issue was dealt with swiftly and no stress!	5
Jet2.com	excellent customer service - lots of help at check in, friendly staff	5
EasyJet	excellent customer service as website was rubbish and gave wrong information. this person dealt with it professionally and smoothly. thank you.	5
EasyJet	excellent customer service sorting out amends to my booking	5
Jet2.com	excellent efficient service from checkin to landing	5
Jet2.com	excellent flight food onboard very goodeverything you would expect from jet 2	5
Jet2.com	excellent flight on time at both ends.no complaints	4
Jet2.com	excellent flight on time excellent cabin crewservice was very good 5/5	5
EasyJet	excellent help , easy to understand and very polite	5
Jet2.com	excellent on board service from choice if goods to duty free items. Booking & check in no problem. Only issue is jet 2 prices from Newcastle don't reflect the prices of the other low cost airlines, they are more expensive.	5
EasyJet	excellent post sale assistance for a stupid error (by me). Thank you	5
Jet2.com	excellent rating . Jet 2 has evolved and improved since we flew with them 5 yrs ago I must say . We had a very swift check in of hold bags both outward and inward Bristol - palma very efficient friendly staff each airport. Cabin crew friendly professional and efficient on both journeysWill fly jet 2 again as impressed also because the check in gave better value for money when all flights seem to be hugely. Pensive now.Thank you Jet2	5
EasyJet	excellent resolution to a problem caused when making a booking using the Easyjet APP	5
Jet2.com	excellent service as ever, flight was on time, no issues.	5
Wizz Air	excellent service for price. No delays. flew on Wizz Air Abu Dhabi.	5
EasyJet	excellent service, thank you	5
EasyJet	excellent service, thank you for dealing with my query so well.	5
Jet2.com	excellent service, will continue to use you in the future.	5
EasyJet	excellent service.... great knowledge	5
Jet2.com	excellent staff	4
Jet2.com	excellent staff and no fuss boarding plane hand luggage	5
Jet2.com	excellent staffFlights on time	5
Jet2.com	excellent standard of service on and of the plane. all flights on time.	5
Jet2.com	excellent travelled with 2 small babies and nothing was too much trouble for the crew	5
EasyJet	exception help from your customer service team on chat.	5
Grupo IAG	exec club member made many bookings but website just spins when you are booking forcing you to call them and shock horror the prices are now higher and your avios are suddenly not worth the same!!!!!	2
EasyJet	execellent service, very efficient and helpful!!	5
EasyJet	execllent freindly communication, thanks Ahmed	5
EasyJet	experience like talking to a person on call. I liked it.	5
Turkish Airlines	experienceTell us about your experienceRead our Guidelines for ReviewersI have over 18.000 points to use by tonight had an email to extend the time but when I FINALLY got lo speak to someone they said it would cost 10 US dollars per 1000 miles. I thought ok I'll buy something from the shop and EVENTUALLY managed to login after numerous attempts and when I chose something easily within my limit, with all the extra charges it came to way over 32,000 points. What a waste of time and effort, really unimpressed!	1
Wizz Air	extreme charges at the airport, despite my luggage being exactly the size as stated on my ticket. Rude staff members who wouldn't listen to you, just charging extra Â£60 to whomever didn't have a priority pass paid - the amount in total was the same as more established airlines. Never again fly with Wizz Air , they spoiled my holidays.	2
EasyJet	extremely bad online support. chat bot is useless and does not work properly. the customer service support is ok once you are able to reach them. for me, it took three times to finally have someone answer back. in total it was about 4 hours. i do not understand why an 18 h delayed flight which has assigned new flight number is considered delayed and not cancelled. please allow the 5+ hour flights to be fully refunded automatically as is the case with "cancelled" flights	1
EasyJet	extremely difficult to get hold of on phone and very unsympathetic to my issue.I've used easy jet holidays a few times in the past but never again.	1
Wizz Air	extremely disappointed with Wizz Air's handling of my claim. It's been over four months since I filed it, and despite countless follow-ups, there has been no resolution or payment. The customer service team has been unhelpful, dismissive, and provides no clear answers regarding the delay. This lack of communication and accountability is shocking and frustrating.As a paying customer, I expected Wizz Air to act with professionalism and respect, especially during a challenging time when I needed support. Unfortunately, their service has caused me nothing but stress. I would not recommend Wizz Air to anyone looking for a reliable airline that takes customer concerns seriously. Based on my experience, they have proven they do not value their customers' time or trust.CLAIM IDe7b07a5cCONFIRMATION CODEMED6QY	1
EasyJet	extremely helpful and professional service from Saba	5
EasyJet	extremely unhelpful and ended chat before I was finished.Easyjet site showed 'error' code on multiple devices, accounts and payment methods and therefore last resort was to use live chat. After proving the issue, Masego stated I would have to pay a service fee to make the booking. So even though the error was with the site, I was the one being penalised. Rude and not at all what good customer service should be.	1
Ryanair	f*3king 3unts, they cancel my flight without a refund then they expect me to change my flight for over 8x the original price without any communication of how to do so. Nasty nasty airline never using again. #fu3kryanair	1
Wizz Air	fake refund claim. DONT USE THIS AIRLINE WEBISTE. They don't refund anything as they claim. Instead money is hold in their wallet and you are forced to use in 3 months. STAY AWAY FROM WIZZ AIR TO SAVE YOURSELF.	1
EasyJet	fantastic help and support provided by the member of the Easy jet team	5
EasyJet	fantastic level of support. they quickly resolved my errors.	5
EasyJet	fantastic service	5
Jet2.com	fantastic service from ground staff to flight staff	5
Jet2.com	fantastic well organised both here and abroad	5
EasyJet	fast affective service from agent.	5
EasyJet	fast and accurate	5
EasyJet	fast and clear. thank you	5
EasyJet	fast and efficient help	5
EasyJet	fast and friendly service	5
EasyJet	fast and understanding consultant	5
EasyJet	fast and useful chat, even if pb not solved	5
EasyJet	fast and very helpful assistancethank you!!	5
EasyJet	fast answers to my question and good professionel service	5
EasyJet	fast efficient service	5
EasyJet	fast replies, and sorted out my problem quickly	5
EasyJet	fast reply , informations given,	5
EasyJet	fast response and resolution	5
EasyJet	fast response times and agent sorted my problem in minutes	5
EasyJet	fast response, very gently service, quick solving of problem	5
EasyJet	fast service	5
Jet2.com	faultless flight from start to finish, can't fault this airline	5
EasyJet	feedback was quite clear and fast so I got all info what I need	4
EasyJet	feedback: adjust your cabin luggage measures so they correspond to common travel suitcases measures as they are manufactured for spaces in the airplane. I own 3 luggage set - hand luggage, larger cabin luggage and the biggest for checked in. Never had probles to take hand luggage or larger cabin luggage with me on board, it fits everywhere, but not possible with you, your lenght limits eg. 56x45x24 are nosense..just annoying for people with 65x45x25 which still fits into space above heads with no problems.	1
EasyJet	finding it impossible to get a refund you have to phone and you cant get through	1
EasyJet	finding trying to up my email address a nightmare	1
Iberia	fine if everything runs smoothly, but if there is an issue they won't deal with the claim, they will keep you waiting hoping that eventually you will give up! shameless!	2
EasyJet	fine once i got in touch but it took a long time.	4
EasyJet	finished chat before I got my question answered	1
Pegasus Airlines	first of all good luck if you already purchase your ticket...live and learn but please share your review to let everyone understand how bad they are...i traveled couple times in 2016 and before,don't get me wrong i didn't write anything cause i was angry...but after long time i am writing this cause the experience i have had was horrible and i don't want anyone to have same experience .it might be cheaper than some other aircraft companies but still doesn't worth it...i live in China ,i have flown many different aircraft companies in the world but so far flypgs is and i believe will remain the worst...good luck	1
Iberia	first time flying Iberia and it was an absolute unexpected pleasure. We flew to Dominican Republic from Munich. Connection was reached with no problem. The airplane from and to Dominican Republic was very comfortable, even though we flew economy. Great entertainment program and really good food - it exceeded my expectations. Everything was easy and uncomplicated, which is exactly what you need and want for such a long flight. We even had seats together, despite the fact the we did't pay for special seats.So happy we chose Iberia and not Lufthansa (who even had strikes on our departure day).	5
Grupo AirFrance-KLM	first time to fly with KLM and it is the last time to fly with them.Inaccurate Information and Poor Customer Service:I purchased a ticket from LCY to KUL with a transit at AMS. After the purchase, I received a link (klm.traveldoc.aero) advising me to check entry requirements. I am certain that no visa is required for entry into KUL, but the website indicated otherwise. This caused concern about potential rejection at the airport. Upon contacting KLM customer service, I received unhelpful responses, with the staff repeatedly stating it was my responsibility to verify visa requirements. KLM took no corrective action to rectify the misinformation on their website, didn't verify with IATA, and offered no reassurance. I understand passengers are responsible for checking entry requirements, but KLM should not provide incorrect information without verification. Even though I reported to customer service, they did not follow up on the issue but kept saying it was my responsibility to check the entry requirements. What is the point of sending the link and asking customers to check the entry requirement on their website?Flight Delay, Cancellation, and Poor Customer Service:The LCY to AMS flight experienced a delay, and the AMS to KUL flight was canceled. I acknowledge that unforeseen circumstances can cause such disruptions. However, upon the cancellation, I sought assistance from KLM and received no response to my messages via WhatsApp. Ridiculously, when my friend contacted them through the same platform, they received an immediate reply from a staff member, not an automated response.	1
EasyJet	firstly I'd like to sympathise with all airlines losing money over this pandemic but I am disappointed with easyJet's customer service.my February flight has been moved my March flight has been moved which now I've had to sort out different date, fingers crossed these don't get cancelled.In June I have my daughters wedding in Portugal I have many items to take over.I have booked 11 seats to go on this trip with everybody taking on the original hand luggage bags I have now been told that these bags are not acceptable they have to be smaller bags to be put under the seat therefore I've had to now upgrade four of my seats costing me Â£70 more to be able to take on the original luggage size plus one smaller size to be able to take items of the wedding over.I have asked about the wedding dress the bridesmaids dresses and suits to be put into a larger box that will fit over the overhead lockers but they keep replying back that I have to pre-book another seat or put them in the size luggage that is required now by easyJet there is no way that my daughters dress will fit in the size of the hand luggage to go into the overhead locker.All I want is an email from easyJet just saying that I'm allowed to take on board in a bigger box the wedding dress the bridesmaids dresses and the suits I cannot trust these items to go in the hold under the plane out of our site when we see how the suitcases are put on the plane there thrown on the plane they get damaged and sometimes they get lost I cannot afford to lose the wedding dresses and the bridal gear for my daughter I'm very disappointed that easyJet are not helping me in this matter I have one option and that isThree members of my family off the plane and travel with the wedding gear is in the car over to Portugal I think this is absolutely disgusting of easy jet	1
Ryanair	firstly like to start off by saying about the leg room, now i'm not a very tall person im 6 feet tall 6"1 at a big push so around average for a male, i was in on the window seat and there was no one in the middle one so effectively i had two which is favourable as one isn't enough space, furthermore the distance between each row of seat is almost abusive! i had to wedge my legs between the seat infront just to get them in which explains why i mentioned my height, this was very uncomfortable and gave me dead legs; which is awful quite frankly instead of trying to maximise profit ryanair should try and make it as comfortable as possible especially considering there motto "lower fares, great care" there wasn't great care at all, finally id like to comment on the fact that we had to be in the airport at twelve to catch a flight at 2:45 which when compared to the fact the plane didn't frickin turn up till 2:45 shows how ill the service was, as a job you'd expect the people to be able to fricking do it but instead all i saw was the lack of organisation ryanair offered; especially as the flight is only 50 minutes to bristol which is astonishing, it takes more time to get through security then it does to for the actual flight to travel the distance, quite disgusted to be honest; ryanair is a modern version of jordan belfast, selling an awful product for far too much to capitalise on the poor and working class society! to conclude; ryanair is awful, i wouldn't recommend it's serviced to anyone, it's a sexist company due to the fact it's seats aren't widely spaced enough to allow for the abaersge male height and the fact all crew staff were female not one male, not on a gate or on the plane!	1
Ryanair	flew in october with my partner as part of a holiday package deal.was disappointed with the 15kg baggage allowance but did manage to fit everything i needed for my 10 days away, had it been 14 days i might have struggled.The flight went well, however the staff were run off their feet, often dealing with passengers who forget it is a budget airline and passengers that are a little thick- if there's a steward trolley coming down the isle wait until it passes to go to the toilet! entertaining for us but unnecessary and stressful for the cabin staff.it was also really disappointing to see the state of the cabin on leaving, the rubbish some passengers leave behind is awful! The cabin staff came past many times asking for rubbish, no need to drop it at your feet, even if there is no pouch in the seat in front.I was very pleased to see the boarding staff enforcing their 'one hand luggage bag' policy, the number of passengers with loads of bags was unreal!cheap prices, budget airline. remember you get what you pay for! if you want waited on hand and foot then you best go to a different airline and pay the extra.i will fly with ryanair again.if they raise their baggage to 20kg i will deffo fly with them again!thanks for a pleasant flight	3
Jet2.com	flew out the morning after a major IT issue that was affecting lots of other flights. ours left on time, no delays. bonus.	5
Ryanair	flew to Dublin in June and was delayed 6 hours. Didn't get put on another flight, got zero feedback. Will absolutely never fly them again and feel stupid for thinking they'd be any good - took me ages to book using their website so should've known their operations were bad.	1
Ryanair	flew to Malta for a week flying there was pritty bad i wasnt aloud a disabled seat as i use crouches to walk more than 6 meters .after the holiday on the flight back i had to stand on the plain with my family waiting almost 15mins in pain waiting to be told if i was aloud to sit down on a disabled seat (near front) or not only one air hostess was kind enough to let me know after i complained three times worse than easy jet.	2
Ryanair	flew with Ryanair a couple times in summer 2021; honestly, you can't beat their prices. and that is a factor you can't ignore. now do i have any issues? yes, not big ones, in my view, but i have to list them.1) they seem to be running late, rather frequently. now if you're casually flying for vacation, that's not a problem. but if you're flying for business and wanna be on time.. it's gonna be an issue. because i'm talking considerable delays, of 40+ minutes.2) another thing you have to take into account with Ryanair, is the fact that they're flying to other airports, NOT the main ones for many cities, and these airports can be WAY far out of the actual city.. that you think you are flying to. i will mention two examples, could give more but these two are characteristic.a) when you book a flight to Paris with Ryanair, it's actually to Beauvais, which is some 100 km north of Paris.b) when you book a flight to Milan with Ryanair, it goes to Orio Bergamo, which is much closer, as the name says.. to the city of Bergamo. over 50 km away from Milan.but that's one of the reasons why Ryanair has cheap tickets.except this way, you have to pay for additional transportation, after you arrive. you need a bus or train to Paris, a bus to Milan, etc.and you lose more time.c) no free meals of any sort on-board, but that's something you would expect. i know i did.d) there are no screens on-board informing you of your flight path, which countries you are passing, but that's also just a fun detail missing for me, no big deal.now, to the positives.as i said, the biggest positive is obviously the overall ticket prices, you can trully book some ridiculously cheap flights. and when i say ridiculously, i mean ridiculously!so then you gotta ask yourself: is the quality bad relatively to the price? no, it isn't. it's.. ok. unless you're a businessman.and the second plus for me: the crew is good, or at least, above average, and remember we're talking about the cheapest airlines. so yeah, crew is good. flight attendants are friendly, polite, helpful, attentive enough. could they be better? sure they could. are they good enough for those ticket prices? absolutely.pilots are decent too. you can expect a smooth flight.. for the most part, even through cloudy skies. that's also a plus.i'm between 3 and 4 stars, but i go with 3, for one last reason: for an airlines that popular, for the 'masses', if i may say so, there should be more destinations added, more destination cities linked, and more frequent flights.	3
Ryanair	flew with ryanair in october 2011 the flight arrived early at destination and on return the only downside to this company is having to run to the gate to get your seat to make sure your party sit together i can't see the problem with booking your seat when you check-in online.	3
Ryanair	flew with ryanair many times to Murcia spain from bournemouth for the two of us its always been around Â£80-Â£90 return. then suddenly with all the disgraceful going ons with them to many to mention they suddenly want nearly Â£1,000 to fly out low peek time end of October .I can fly to Orlando return for that price. you cant get through by phone and on live chat they just ignore you. I will never fly with them again. They are now just scammers	1
Ryanair	flight 2532 Very nice cabinstaff, smiling and helpful (italien) Food was ok,but not very nice. price was on the expensive side. Information was very clear and loud.Some turbululence alltime announced. Flight on time.so paying the low price its ok to fly Ryan	4
Lufthansa	flight LH2722 on july 24 2021 from Muc to LPA . I get on the plane and a flight attendant by the name of Bresosky tells me right away my face mask is not good enough for them and force me to use their, when I GENTLY TOLD HER that I suffer of panic attacks she said : IT DOESNT MATTER YOU STILL HAVE TO WEAR THIS ONE â€¦ I was shocked by her arrogance and no empathy. I got immediately a horrible panic attack to a point that I wanted to leave but the doors were already closed .. I swear it was very bad. One hour into the flight I was standing up (this is how I cope with my panic attacks when I fly)at my seat (I have been flying for 30 years and nobody ever said nothing to me before )when another flight attendant by the name of F. Edohen told me in a very rude way : SIT DOWN THIS IS WHAT THE SEAT IS FOR . At that point I had another panic attack I knew that if I spoke up to them I would have got in trouble so I didn't say anything.. other people were standing up ( males) and they said nothing, a lady on seat 19 D was walking around many times without the facial mask and NOBODY SAID NOTHING . I am a very polite person but I swear I wanted to slep both flight attendantâ€¦ is this lufthansa policy ? because if it is YOU ALL SUCK	1
Vueling	flight VY1240 CWL - Cardiff (United Kingdom) - ALC - Alicante (Spain)The flights to & from Cardiff were acceptable. Service was OK.The seats were comfortable. The departure flight times were at much better times than other airlines. No stupid O,Clock 6 am flights. The return flight was 2 hours late due to a technical fault resulting in an aircraft change. However unlike other airlines I have used, they did provide a reasonable alternative.One big negative spoiled the experience. This was that the Cabin Crew decided that the front of the 3 toilets was only available to them! The airline sensibly had put assisted passengers at the front however. It was totally unreasonable of them to require disabled people to struggle unaided to the back of the aircraft & queue in a bumpy aircraft. The Airbus is not well provided with toilets anyway. It is rather larger than many short haul aircraft. To take out a 3rd of the capacity to give the crew a comfortable meal under these circumstances is unreasonable & dangerous for the disabled passengers. Surely an alternative must be available at the back. Also had business class been in operation they would have been allowed to use the front facilities. I looked for a feedback site to pass this on but have been unable to find one that works. Such a shame!".	3
Ryanair	flight booked to knock last April which was cancelled by Ryan air because of covid19. Very long story short I've been trying to get a refund since last April without success. Ive requested the refund but keep been sent vouchers I want a refund. They then send a page for a cash refund when you put your ref number in it says its an invalid PNR number and wont let me move any further what is a pnr number never heard of it.!!! So we are still waiting for our refund and waiting and waiting zzzzz. I have used ryan air a lot over the years for flights to Ireland and other destinations, but after this i will pay extra to go with a reputable airline and not use this con of a company who thinks they are above the law. Anyone thinking of booking with this outfit you have been warned.	1
EasyJet	flight canceled 10 hours before departure time, for no reason	1

Jet2.com

everything was easy and straight forward. flight attendants very nice and cheerful. would definitely travel with jet2 again.

5

EasyJet

everything was fine

5

Jet2.com

everything was on timestaff friendly

5

EasyJet

everything was perfect really helpful stuff

5

EasyJet

everything was pwrfect

5

Jet2.com

everything was simple enough to guide me through the process. It was my first time flying by myself and it was comfortable. I was a little sad about late information about bad situation on Birmingham airport, but that can happen. I will definitely use the services again. :)

5

Jet2.com

everything went as smoothly as possible

5

Jet2.com

everything went to plan. no problems. staff really pleasant and helpful

4

Ryanair

everything went wrong, and it's not the first time.Flight cancelled the day before without any suitable replacements for the week, and no compensation possible because they claimed that there was air control strikesâ€¦. (And those strikes were only for that precise flight?ðŸ˜¢ My assâ€¦)No refundNo compensationEven though it was also out of my controlHad to get another plane ticket from another companyâ€¦Run away from Ryanairâ€¦

1

EasyJet

everything went wrong, from day one. me and my friend we bought an Easy jet holiday package from an agency called Easy travel and it is located in the center of Swindon in the uk we paid almost 4 thousand paund for 28 days in a hotel in Hurgada in Egypt, from the first day the shower broke after they changed our room but it happened the same, then we asked to change the sheets and the bath towel they said that if we didn't say it they wouldn't change them, then there were always birds on the food in the restaurant which we went, then for de we wanted to get a fresh ration I have an ice cream we had to pay, then the wifi doesn't work and in fact I had to pay 300 paund to call. all of us, however, we had taken all inclusive but there was nothing included to allow me misunderstood it's Easy jet people no one came to check my condition. they only wrote me emails in the end I'm my friend we decided to leave a week before because we couldn't do more than this This condition we also asked to move was refused. I forgot the hotel is called Labranda Club Makadi it is located in Hurgada Egypt .. then the return is on the outward journey the planes were dirty and moreover the return was late and they didn't even have hot food on board anymore. then on the way back we went to complain to the agency after two weeks they called me and said that Easy jet was offering us 50 paund each. I think this is ridiculous I'm my friend we will never take a flight or holiday with Easy jet again and I hope many people will do the same as me and I'll tell you another thing I don't want to be rude but the 50 that they offered us yes I can buy all medicines

1

Ryanair

exact same problem as everyone else, have a flight to Malaga tomorrow morning (March 17th) I want to reschedule due to the virus, no way of contacting Ryanair, no phone, no chat service, this is impossible, cant reschedule cant cancel just not going to show up for my flight. This is a joke, they claim to let you change flights with no fees yet there's no way to do it. Great way to make money off of people during a crisis. I better be able to get a refund once they allow people to contact them again as this is solely their fault right now, people including me HAVE tried to contact them.

1

EasyJet

excelent, efficient and friendly

5

EasyJet

excellent advisor-helpful and supportive

5

Jet2.com

excellent cabin crew

5

EasyJet

excellent chat works vert well

5

Jet2.com

excellent check in and great inflight service lovely to see cabin crew offer another food service to avoid waste and great duty free choices on make up fragrance and watches

4

EasyJet

excellent customer care. issue was dealt with swiftly and no stress!

5

Jet2.com

excellent customer service - lots of help at check in, friendly staff

5

EasyJet

excellent customer service as website was rubbish and gave wrong information. this person dealt with it professionally and smoothly. thank you.

5

EasyJet

excellent customer service sorting out amends to my booking

5

Jet2.com

excellent efficient service from checkin to landing

5

Jet2.com

excellent flight food onboard very goodeverything you would expect from jet 2

5

Jet2.com

excellent flight on time at both ends.no complaints

4

Jet2.com

excellent flight on time excellent cabin crewservice was very good 5/5

5

EasyJet

excellent help , easy to understand and very polite

5

Jet2.com

excellent on board service from choice if goods to duty free items. Booking & check in no problem. Only issue is jet 2 prices from Newcastle don't reflect the prices of the other low cost airlines, they are more expensive.

5

EasyJet

excellent post sale assistance for a stupid error (by me). Thank you

5

Jet2.com

excellent rating . Jet 2 has evolved and improved since we flew with them 5 yrs ago I must say . We had a very swift check in of hold bags both outward and inward Bristol - palma very efficient friendly staff each airport. Cabin crew friendly professional and efficient on both journeysWill fly jet 2 again as impressed also because the check in gave better value for money when all flights seem to be hugely. Pensive now.Thank you Jet2

5

EasyJet

excellent resolution to a problem caused when making a booking using the Easyjet APP

5

Jet2.com

excellent service as ever, flight was on time, no issues.

5

Wizz Air

excellent service for price. No delays. flew on Wizz Air Abu Dhabi.

5

EasyJet

excellent service, thank you

5

EasyJet

excellent service, thank you for dealing with my query so well.

5

Jet2.com

excellent service, will continue to use you in the future.

5

EasyJet

excellent service.... great knowledge

5

Jet2.com

excellent staff

4

Jet2.com

excellent staff and no fuss boarding plane hand luggage

5

Jet2.com

excellent staffFlights on time

5

Jet2.com

excellent standard of service on and of the plane. all flights on time.

5

Jet2.com

excellent travelled with 2 small babies and nothing was too much trouble for the crew

5

EasyJet

exception help from your customer service team on chat.

5

Grupo IAG

exec club member made many bookings but website just spins when you are booking forcing you to call them and shock horror the prices are now higher and your avios are suddenly not worth the same!!!!!

2

EasyJet

execellent service, very efficient and helpful!!

5

EasyJet

execllent freindly communication, thanks Ahmed

5

EasyJet

experience like talking to a person on call. I liked it.

5

Turkish Airlines

experienceTell us about your experienceRead our Guidelines for ReviewersI have over 18.000 points to use by tonight had an email to extend the time but when I FINALLY got lo speak to someone they said it would cost 10 US dollars per 1000 miles. I thought ok I'll buy something from the shop and EVENTUALLY managed to login after numerous attempts and when I chose something easily within my limit, with all the extra charges it came to way over 32,000 points. What a waste of time and effort, really unimpressed!

1

Wizz Air

extreme charges at the airport, despite my luggage being exactly the size as stated on my ticket. Rude staff members who wouldn't listen to you, just charging extra Â£60 to whomever didn't have a priority pass paid - the amount in total was the same as more established airlines. Never again fly with Wizz Air , they spoiled my holidays.

2

EasyJet

extremely bad online support. chat bot is useless and does not work properly. the customer service support is ok once you are able to reach them. for me, it took three times to finally have someone answer back. in total it was about 4 hours. i do not understand why an 18 h delayed flight which has assigned new flight number is considered delayed and not cancelled. please allow the 5+ hour flights to be fully refunded automatically as is the case with "cancelled" flights

1

EasyJet

extremely difficult to get hold of on phone and very unsympathetic to my issue.I've used easy jet holidays a few times in the past but never again.

1

Wizz Air

extremely disappointed with Wizz Air's handling of my claim. It's been over four months since I filed it, and despite countless follow-ups, there has been no resolution or payment. The customer service team has been unhelpful, dismissive, and provides no clear answers regarding the delay. This lack of communication and accountability is shocking and frustrating.As a paying customer, I expected Wizz Air to act with professionalism and respect, especially during a challenging time when I needed support. Unfortunately, their service has caused me nothing but stress. I would not recommend Wizz Air to anyone looking for a reliable airline that takes customer concerns seriously. Based on my experience, they have proven they do not value their customers' time or trust.CLAIM IDe7b07a5cCONFIRMATION CODEMED6QY

1

EasyJet

extremely helpful and professional service from Saba

5

EasyJet

extremely unhelpful and ended chat before I was finished.Easyjet site showed 'error' code on multiple devices, accounts and payment methods and therefore last resort was to use live chat. After proving the issue, Masego stated I would have to pay a service fee to make the booking. So even though the error was with the site, I was the one being penalised. Rude and not at all what good customer service should be.

1

Ryanair

f*3king 3unts, they cancel my flight without a refund then they expect me to change my flight for over 8x the original price without any communication of how to do so. Nasty nasty airline never using again. #fu3kryanair

1

Wizz Air

fake refund claim. DONT USE THIS AIRLINE WEBISTE. They don't refund anything as they claim. Instead money is hold in their wallet and you are forced to use in 3 months. STAY AWAY FROM WIZZ AIR TO SAVE YOURSELF.

1

EasyJet

fantastic help and support provided by the member of the Easy jet team

5

EasyJet

fantastic level of support. they quickly resolved my errors.

5

EasyJet

fantastic service

5

Jet2.com

fantastic service from ground staff to flight staff

5

Jet2.com

fantastic well organised both here and abroad

5

EasyJet

fast affective service from agent.

5

EasyJet

fast and accurate

5

EasyJet

fast and clear. thank you

5

EasyJet

fast and efficient help

5

EasyJet

fast and friendly service

5

EasyJet

fast and understanding consultant

5

EasyJet

fast and useful chat, even if pb not solved

5

EasyJet

fast and very helpful assistancethank you!!

5

EasyJet

fast answers to my question and good professionel service

5

EasyJet

fast efficient service

5

EasyJet

fast replies, and sorted out my problem quickly

5

EasyJet

fast reply , informations given,

5

EasyJet

fast response and resolution

5

EasyJet

fast response times and agent sorted my problem in minutes

5

EasyJet

fast response, very gently service, quick solving of problem

5

EasyJet

fast service

5

Jet2.com

faultless flight from start to finish, can't fault this airline

5

EasyJet

feedback was quite clear and fast so I got all info what I need

4

EasyJet

feedback: adjust your cabin luggage measures so they correspond to common travel suitcases measures as they are manufactured for spaces in the airplane. I own 3 luggage set - hand luggage, larger cabin luggage and the biggest for checked in. Never had probles to take hand luggage or larger cabin luggage with me on board, it fits everywhere, but not possible with you, your lenght limits eg. 56x45x24 are nosense..just annoying for people with 65x45x25 which still fits into space above heads with no problems.

1

EasyJet

finding it impossible to get a refund you have to phone and you cant get through

1

EasyJet

finding trying to up my email address a nightmare

1

Iberia

fine if everything runs smoothly, but if there is an issue they won't deal with the claim, they will keep you waiting hoping that eventually you will give up! shameless!

2

EasyJet

fine once i got in touch but it took a long time.

4

EasyJet

finished chat before I got my question answered

1

Pegasus Airlines

first of all good luck if you already purchase your ticket...live and learn but please share your review to let everyone understand how bad they are...i traveled couple times in 2016 and before,don't get me wrong i didn't write anything cause i was angry...but after long time i am writing this cause the experience i have had was horrible and i don't want anyone to have same experience .it might be cheaper than some other aircraft companies but still doesn't worth it...i live in China ,i have flown many different aircraft companies in the world but so far flypgs is and i believe will remain the worst...good luck

1

Iberia

first time flying Iberia and it was an absolute unexpected pleasure. We flew to Dominican Republic from Munich. Connection was reached with no problem. The airplane from and to Dominican Republic was very comfortable, even though we flew economy. Great entertainment program and really good food - it exceeded my expectations. Everything was easy and uncomplicated, which is exactly what you need and want for such a long flight. We even had seats together, despite the fact the we did't pay for special seats.So happy we chose Iberia and not Lufthansa (who even had strikes on our departure day).

5

Grupo AirFrance-KLM

first time to fly with KLM and it is the last time to fly with them.Inaccurate Information and Poor Customer Service:I purchased a ticket from LCY to KUL with a transit at AMS. After the purchase, I received a link (klm.traveldoc.aero) advising me to check entry requirements. I am certain that no visa is required for entry into KUL, but the website indicated otherwise. This caused concern about potential rejection at the airport. Upon contacting KLM customer service, I received unhelpful responses, with the staff repeatedly stating it was my responsibility to verify visa requirements. KLM took no corrective action to rectify the misinformation on their website, didn't verify with IATA, and offered no reassurance. I understand passengers are responsible for checking entry requirements, but KLM should not provide incorrect information without verification. Even though I reported to customer service, they did not follow up on the issue but kept saying it was my responsibility to check the entry requirements. What is the point of sending the link and asking customers to check the entry requirement on their website?Flight Delay, Cancellation, and Poor Customer Service:The LCY to AMS flight experienced a delay, and the AMS to KUL flight was canceled. I acknowledge that unforeseen circumstances can cause such disruptions. However, upon the cancellation, I sought assistance from KLM and received no response to my messages via WhatsApp. Ridiculously, when my friend contacted them through the same platform, they received an immediate reply from a staff member, not an automated response.

1

EasyJet

firstly I'd like to sympathise with all airlines losing money over this pandemic but I am disappointed with easyJet's customer service.my February flight has been moved my March flight has been moved which now I've had to sort out different date, fingers crossed these don't get cancelled.In June I have my daughters wedding in Portugal I have many items to take over.I have booked 11 seats to go on this trip with everybody taking on the original hand luggage bags I have now been told that these bags are not acceptable they have to be smaller bags to be put under the seat therefore I've had to now upgrade four of my seats costing me Â£70 more to be able to take on the original luggage size plus one smaller size to be able to take items of the wedding over.I have asked about the wedding dress the bridesmaids dresses and suits to be put into a larger box that will fit over the overhead lockers but they keep replying back that I have to pre-book another seat or put them in the size luggage that is required now by easyJet there is no way that my daughters dress will fit in the size of the hand luggage to go into the overhead locker.All I want is an email from easyJet just saying that I'm allowed to take on board in a bigger box the wedding dress the bridesmaids dresses and the suits I cannot trust these items to go in the hold under the plane out of our site when we see how the suitcases are put on the plane there thrown on the plane they get damaged and sometimes they get lost I cannot afford to lose the wedding dresses and the bridal gear for my daughter I'm very disappointed that easyJet are not helping me in this matter I have one option and that isThree members of my family off the plane and travel with the wedding gear is in the car over to Portugal I think this is absolutely disgusting of easy jet

1

Ryanair

firstly like to start off by saying about the leg room, now i'm not a very tall person im 6 feet tall 6"1 at a big push so around average for a male, i was in on the window seat and there was no one in the middle one so effectively i had two which is favourable as one isn't enough space, furthermore the distance between each row of seat is almost abusive! i had to wedge my legs between the seat infront just to get them in which explains why i mentioned my height, this was very uncomfortable and gave me dead legs; which is awful quite frankly instead of trying to maximise profit ryanair should try and make it as comfortable as possible especially considering there motto "lower fares, great care" there wasn't great care at all, finally id like to comment on the fact that we had to be in the airport at twelve to catch a flight at 2:45 which when compared to the fact the plane didn't frickin turn up till 2:45 shows how ill the service was, as a job you'd expect the people to be able to fricking do it but instead all i saw was the lack of organisation ryanair offered; especially as the flight is only 50 minutes to bristol which is astonishing, it takes more time to get through security then it does to for the actual flight to travel the distance, quite disgusted to be honest; ryanair is a modern version of jordan belfast, selling an awful product for far too much to capitalise on the poor and working class society! to conclude; ryanair is awful, i wouldn't recommend it's serviced to anyone, it's a sexist company due to the fact it's seats aren't widely spaced enough to allow for the abaersge male height and the fact all crew staff were female not one male, not on a gate or on the plane!

1

Ryanair

flew in october with my partner as part of a holiday package deal.was disappointed with the 15kg baggage allowance but did manage to fit everything i needed for my 10 days away, had it been 14 days i might have struggled.The flight went well, however the staff were run off their feet, often dealing with passengers who forget it is a budget airline and passengers that are a little thick- if there's a steward trolley coming down the isle wait until it passes to go to the toilet! entertaining for us but unnecessary and stressful for the cabin staff.it was also really disappointing to see the state of the cabin on leaving, the rubbish some passengers leave behind is awful! The cabin staff came past many times asking for rubbish, no need to drop it at your feet, even if there is no pouch in the seat in front.I was very pleased to see the boarding staff enforcing their 'one hand luggage bag' policy, the number of passengers with loads of bags was unreal!cheap prices, budget airline. remember you get what you pay for! if you want waited on hand and foot then you best go to a different airline and pay the extra.i will fly with ryanair again.if they raise their baggage to 20kg i will deffo fly with them again!thanks for a pleasant flight

3

Jet2.com

flew out the morning after a major IT issue that was affecting lots of other flights. ours left on time, no delays. bonus.

5

Ryanair

flew to Dublin in June and was delayed 6 hours. Didn't get put on another flight, got zero feedback. Will absolutely never fly them again and feel stupid for thinking they'd be any good - took me ages to book using their website so should've known their operations were bad.

1

Ryanair

flew to Malta for a week flying there was pritty bad i wasnt aloud a disabled seat as i use crouches to walk more than 6 meters .after the holiday on the flight back i had to stand on the plain with my family waiting almost 15mins in pain waiting to be told if i was aloud to sit down on a disabled seat (near front) or not only one air hostess was kind enough to let me know after i complained three times worse than easy jet.

2

Ryanair

flew with Ryanair a couple times in summer 2021; honestly, you can't beat their prices. and that is a factor you can't ignore. now do i have any issues? yes, not big ones, in my view, but i have to list them.1) they seem to be running late, rather frequently. now if you're casually flying for vacation, that's not a problem. but if you're flying for business and wanna be on time.. it's gonna be an issue. because i'm talking considerable delays, of 40+ minutes.2) another thing you have to take into account with Ryanair, is the fact that they're flying to other airports, NOT the main ones for many cities, and these airports can be WAY far out of the actual city.. that you think you are flying to. i will mention two examples, could give more but these two are characteristic.a) when you book a flight to Paris with Ryanair, it's actually to Beauvais, which is some 100 km north of Paris.b) when you book a flight to Milan with Ryanair, it goes to Orio Bergamo, which is much closer, as the name says.. to the city of Bergamo. over 50 km away from Milan.but that's one of the reasons why Ryanair has cheap tickets.except this way, you have to pay for additional transportation, after you arrive. you need a bus or train to Paris, a bus to Milan, etc.and you lose more time.c) no free meals of any sort on-board, but that's something you would expect. i know i did.d) there are no screens on-board informing you of your flight path, which countries you are passing, but that's also just a fun detail missing for me, no big deal.now, to the positives.as i said, the biggest positive is obviously the overall ticket prices, you can trully book some ridiculously cheap flights. and when i say ridiculously, i mean ridiculously!so then you gotta ask yourself: is the quality bad relatively to the price? no, it isn't. it's.. ok. unless you're a businessman.and the second plus for me: the crew is good, or at least, above average, and remember we're talking about the cheapest airlines. so yeah, crew is good. flight attendants are friendly, polite, helpful, attentive enough. could they be better? sure they could. are they good enough for those ticket prices? absolutely.pilots are decent too. you can expect a smooth flight.. for the most part, even through cloudy skies. that's also a plus.i'm between 3 and 4 stars, but i go with 3, for one last reason: for an airlines that popular, for the 'masses', if i may say so, there should be more destinations added, more destination cities linked, and more frequent flights.

3

Ryanair

flew with ryanair in october 2011 the flight arrived early at destination and on return the only downside to this company is having to run to the gate to get your seat to make sure your party sit together i can't see the problem with booking your seat when you check-in online.

3

Ryanair

flew with ryanair many times to Murcia spain from bournemouth for the two of us its always been around Â£80-Â£90 return. then suddenly with all the disgraceful going ons with them to many to mention they suddenly want nearly Â£1,000 to fly out low peek time end of October .I can fly to Orlando return for that price. you cant get through by phone and on live chat they just ignore you. I will never fly with them again. They are now just scammers

1

Ryanair

flight 2532 Very nice cabinstaff, smiling and helpful (italien) Food was ok,but not very nice. price was on the expensive side. Information was very clear and loud.Some turbululence alltime announced. Flight on time.so paying the low price its ok to fly Ryan

4

Lufthansa

flight LH2722 on july 24 2021 from Muc to LPA . I get on the plane and a flight attendant by the name of Bresosky tells me right away my face mask is not good enough for them and force me to use their, when I GENTLY TOLD HER that I suffer of panic attacks she said : IT DOESNT MATTER YOU STILL HAVE TO WEAR THIS ONE â€¦ I was shocked by her arrogance and no empathy. I got immediately a horrible panic attack to a point that I wanted to leave but the doors were already closed .. I swear it was very bad. One hour into the flight I was standing up (this is how I cope with my panic attacks when I fly)at my seat (I have been flying for 30 years and nobody ever said nothing to me before )when another flight attendant by the name of F. Edohen told me in a very rude way : SIT DOWN THIS IS WHAT THE SEAT IS FOR . At that point I had another panic attack I knew that if I spoke up to them I would have got in trouble so I didn't say anything.. other people were standing up ( males) and they said nothing, a lady on seat 19 D was walking around many times without the facial mask and NOBODY SAID NOTHING . I am a very polite person but I swear I wanted to slep both flight attendantâ€¦ is this lufthansa policy ? because if it is YOU ALL SUCK

1

Vueling

flight VY1240 CWL - Cardiff (United Kingdom) - ALC - Alicante (Spain)The flights to & from Cardiff were acceptable. Service was OK.The seats were comfortable. The departure flight times were at much better times than other airlines. No stupid O,Clock 6 am flights. The return flight was 2 hours late due to a technical fault resulting in an aircraft change. However unlike other airlines I have used, they did provide a reasonable alternative.One big negative spoiled the experience. This was that the Cabin Crew decided that the front of the 3 toilets was only available to them! The airline sensibly had put assisted passengers at the front however. It was totally unreasonable of them to require disabled people to struggle unaided to the back of the aircraft & queue in a bumpy aircraft. The Airbus is not well provided with toilets anyway. It is rather larger than many short haul aircraft. To take out a 3rd of the capacity to give the crew a comfortable meal under these circumstances is unreasonable & dangerous for the disabled passengers. Surely an alternative must be available at the back. Also had business class been in operation they would have been allowed to use the front facilities. I looked for a feedback site to pass this on but have been unable to find one that works. Such a shame!".

3

Ryanair

flight booked to knock last April which was cancelled by Ryan air because of covid19. Very long story short I've been trying to get a refund since last April without success. Ive requested the refund but keep been sent vouchers I want a refund. They then send a page for a cash refund when you put your ref number in it says its an invalid PNR number and wont let me move any further what is a pnr number never heard of it.!!! So we are still waiting for our refund and waiting and waiting zzzzz. I have used ryan air a lot over the years for flights to Ireland and other destinations, but after this i will pay extra to go with a reputable airline and not use this con of a company who thinks they are above the law. Anyone thinking of booking with this outfit you have been warned.

1

EasyJet

flight canceled 10 hours before departure time, for no reason

1