ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
Lufthansa	flight canceled, changed with one more stop over after already 14 hours flight, no compencation offered, 30 minutes to reach customer service on the phone, for them to tell me that they can not help me because i booked through bookings.com. i will have to pay extra check luggage for this extra flight i never asked for!never again will fly with Lufthansa	1
Grupo IAG	flight cancelled and Customer service hotline no one answers	1
Grupo AirFrance-KLM	flight cancelled by klm.4 of us left stranded in berlin overnight.Assured that claiming reimburesment would be simple and straight forward.,only to have claim disregarded,stating as it was due to weather it wasnt klm,s fault so "tough luck"..despite dispuyting their result,the claim again was refused.Staff lie and are dishonest just to get you away from their desk due to problems caused by the airline	1
Ryanair	flight cancelled in September with less than 7 days notice.I had to rebook the flight with a different carrier to a different city as there were no flights with Ryanair on either destinations due to their cancelations and overbooking. Still haven't received compensation. Every time i contact the live chat they advise me to wait longer (its now 4 months later and still waiting), they advise me to file a complaint which was never dealt with and they advised me they escalated my case and someone would get back to me 48 hours later, but 1 month later i still haven't heard from them.terrible experience, will never book with them again	1
EasyJet	flight cancelled just as we were boarding then received and email saying claim a refund or voucher sorry but make your own way home.they had completely washed their hands of everything.requested a refund, have I seen it? NO! but what was i expecting from a shambles like this. will NEVER fly easyjet again	1
Lufthansa	flight cancelled on 25th July due to issues outside of lufthansa's control after protests at frankfurt airport. However since then no update on my refund/case, no contact from the airline noting! Even contacted through PayPal and no response! How is this a flagship airline in Europe? They don't even try help their customers or respond! Hopefully will get my money back through PayPal and would rather use other airlines in the future yes even budget ones!	1
EasyJet	flight cancelled with an hour to go. Put us on next flight the day after but the compensation due is almost impossible to get. Had to call to arrange everything ourselves and were told to pay for an hotel overnight and a taxi from bristol to gatwick. Tried 4 times and multiple calls later and still getting fobbed off so as not to get compensation that is due under ec regs. They'll do anything not to pay up. My father had a similar experience during covid where he gave up and just let them keep the money. Pick ANY other airline if i were you	1
Ryanair	flight cancelled, no refund, no call center	1
Eurowings	flight cancelled.rebooking cancelled.2 days waiting in the airport.no food or beverage.total incompetence.never again.	1
EasyJet	flight change unacceptable , chat with Fadi 20 minute wait but all changed to next day with good timings , sorted very quickly.	4
Ryanair	flight could have landed like others did to take us 3 and half hrs diversion after leaving us all like chickens in a coup for 45 mins waiting for a bus to shuttle us to airport was not organised at all. then another 1 hr waiting for a bus then to go by my house by an hour and half refusing to stop to then to come back on myself by another 1 half hours All in all a real discusting poor show	1
Jet2.com	flight delayed 1 hour on outbound leg and 2 .5 hours on return very unusual for your company a little disappointed with the updates from staff as we had conflicting report from ground staff dalaman and then the pilot told us different reason for hold up	3
Lufthansa	flight delayed 10hr, went to the customer service. Rude staff informated me the compamy cannot offer me anything ( ask me to sleep at the gate, given me pillow and blanket).then i read the passgner right on the company website, stated i have right to ask for hotel, food and transport, so i went back to the same service counter. and the other staff gave me vocher for hotel, food right away.i dont feel comfortable with how they treated me. i also felt discriminated as asian passenger!really disappointing , bad service for such a company	1
Ryanair	flight delayed by 12 hours, and beforehand they let us onto the plane only to cook us in 40Â°C (air conditioning was off) for an hour. everyone was sweaty and some were passing out.	1
Jet2.com	flight delayed by 3 hours no compensation. 5 Euros for a drink after already having purchased a drink. paid forseats with assisted passage when other passengers did not this is the second time this has happened.	3
Grupo AirFrance-KLM	flight delayed due to KLM discussing with subcontractor to take extra passengersmissed connection, not reimbursed for hotel, taxi, or the fact I was downgraded, then when attempting to get refund their systems just says 'internal error'	1
EasyJet	flight delayed on saturday from gatwick to rhodes for 4 hours. no customer service lines to call and blamed it on understaffing. no support and no communication	1
Ryanair	flight fr9077 from rhodes 19.08.21to manchester was disgusting filthy dirty especially pull down trays had to sanitise everywere around us people not wearing masks,kids runninh up and down not one crew member approached anyone.COVID WHAT COVID.	1
Jet2.com	flight from bfs to ace was great.. the flight back the attendants presented disorganised.	4
EasyJet	flight from malaga to luton cancelled on 29th june got to airport very late at night to find out it was cancelled no notification given will never use again	1
Ryanair	flight from nimes to Luton on time and goodcar hire easy through siteonly thing wrong constant tannoy on plane selling stuff	4
Jet2.com	flight going out one hour delayflight coming home over two hours delay and no/little info at the airport	1
EasyJet	flight got changed, wasn't happy with new flight. Easy jet is a pain and won't let you ring anyone to speak too, had to fight onto automated chat to eventually get put through to someone, they sorted it quickly.	4
Lufthansa	flight got me there but inflight service was poor. food was sub standard	3
Jet2.com	flight great, very windy landing not so good but well done to the pilot.	4
Vueling	flight left bang on time and arrived early in both directions.online check in no problem. my experience does seem the exception though after reading comments on here.someone one was bleating on about being charged for a name change, every budget airline does this	5
EasyJet	flight left too early and left us and more passenger standing there. Crazy. I've tried to file in a complaint but they designed it in a way that that is impossible. They also have told me they would call me back 2 times and both times have not. What a messed up company.	1
Vueling	flight number vy 1887 on 17:20We have a baby just turned 2 ( 2 days difference between to switch from hands bell to the seat ) I was Breastfeed her when we start to take off and I asked for a belt for a baby as she starts to fell a sleep and I was refused to receive the belt and Stuart asked me to put a sleeping baby into the seat.I found it super heartless , a misogynist and baby hates. I do understand there is a rule ( which we were 2 days difference ) but then why he didn't shuted down the lap tops and headphones from other passengers and all the electronics devices?So these rules can be banded but 2 days difference rule not. I can't tell the names of those two Stuarts because they took off their badges.The whole flight we we ignored by them.Super frustrated angry and disappointed. I will complain everywhere I can.	1
Jet2.com	flight on time , friendly crew , nice snacks	4
Jet2.com	flight on time .friendly staff.and pilot landed plane in 45miles per hour winds.	5
Jet2.com	flight on time both waysGreat crewGreat food	5
Jet2.com	flight on time cabin service good. as usual and no disruptive pax. i	4
Jet2.com	flight on time comfy chairs service was great made my holiday complete same on way back brilliant holiday 7th oct flew out 14th flew back BHX TO MALTA and MALTA TO BIRMINGHAM	5
Jet2.com	flight on time staff very pleasant aircraft cleaner than other airlines	5
Jet2.com	flight only ,attendants good seats a bit uncomfortable	4
Jet2.com	flight out delayed slightly but was kept informed by text as to delay etc.Return journey completely on time Always friendly staff and efficient.My go to airline for travel	5
Vueling	flight overbooked with 7 people.. Denied acces to plane. stayover in barcelona which meant i could not work the day after. Lost whole days freelance salary.. Vueling paid the obligatory 250â‚¬ but ignored my lost salary claim completely.	1
EasyJet	flight time change unable to talk to you	1
Lufthansa	flight to Istanbul cancelled. Fine. Told online that there is no refund but can rebook. Can't rebook online. Must phone. told that would be answered inside 15 minutes. 70 minutes later still no answer. Don't even provide baroque music while they leave you dangling at the end of the line. Have now given up for the moment. Must be the most incompetent airline in the world.	1
Ryanair	flight to manchester from madrid was meant to leave at 21:50 and keeps getting pushed back, it's currently saying 23:15 and will probably be later soon	1
Grupo AirFrance-KLM	flight was cancelled and i was automatically rescheduled for the next day, but my baggage wasn't included on the booking, which resulted in a huge amount of stress. i still don't have my luggage. the return email address doesn't work but it doesn't indicate "no reply". the contact method is an AI chat. never again.	1
EasyJet	flight was cancelled and refund process was easy and timely compared to competitors - would travel easy jet over other airlines in future	5
Vueling	flight was cancelled due to aircon! and we were messed around from 9:10 departure time until 15:00 when we were told " I wont lie to you anymore this plane is going nowhere"absolutely ridiculous attitude from the staff who had no information at all to put the plane full of people at ease simply responding " I do not know " to every question and advising people to wait rather than changing flight which resulted in the next flight being fully booked by the time the eventually updated us. resolution was a flight to Florence and a 3 hour coach ride to Rome arriving at 12:45am and having to figure out how to travel to my hotel ( no transport in Rome at this time0 my whole Saturday was spent at Gatwick airport and we didn't even get an apology instead were spoken to very rudely like all of the passengers were the issue.	1
EasyJet	flight was cancelled. they put us up in a hotel but are refusing to compensate the taxi costs... we had no choice at 11pm at night?	2
Grupo IAG	flight was comfortable.London - New-York 10.02	4
Jet2.com	flight was delayed	4
Eurowings	flight was delayed from Mallorca , due to this we missed the connection flight from Hamburg. Asvisors said we will get all travelling cost back. nearly 2 months, we have not received any response from them. They dont have uk number or email. I have filled forms onlne.but they dont response	1
Ryanair	flight was delayed without telling us made us stand in a line for over an hour then we walked to the plane had to stand and wait for another 20 minutes while they were cleaning the plane. i thought it couldn't get any worse i headed to bathroom which had urine in the sink from the previous flight.	1
Jet2.com	flight was delayed, but once onboard we had the usual first class, friendly, and professional treatment from the aircrew. one slight problem was that we were told we would get a raincheck voucher but this didn`t happen.	4
Jet2.com	flight was good on time all ok but the new card system is not good you cant use cash just card	4
Jet2.com	flight was great and staff were very professional	5
Jet2.com	flight was great and the staff were very helpful	5
Jet2.com	flight was on time . in flight service was good. under bad weather conditions the captain landed the aircraft with no problem	5
Jet2.com	flight was on time, boarding well organised. Staff very polite. Got us back safely.What more can I say.	5
Jet2.com	flight was on time, staff were all courteous and polite. the plane was clean. the only downside was that a lot of food had ended and the time it took the trolley to get to the middle of the plane was too long.	4
Ryanair	flight: Dortmund - KrakowThis is insane how badly this airline treats their passengers. What a terrible customer service they provide!!!!As of right now (21.12.2016 23:30) my husband and a whole bunch of the other passengers are being stuck at the Cologne Airport (Germany), trying to get to Krakow (Poland).Their original flight was scheduled from Dortmund at 19:35. While at the gate, at around 18:00 the passengers were informed (not by the Ryanair employee, nobody from their people even showed up!!!!) that the plane won't leave from Dortmund and all the passenger will be transported to Cologne's airport by the bus (approx. 1,5h drive). From there, at 22:00 they will take a plane to Krakow.They arrived to Cologne and guess what? Not even one person from Ryanair airlines is there. The airport is already pretty much shut down and the only one person who is there with the passengers is this airport employee (not the airlines employee!) who is trying his best to reach someone from Ryanair in advance to get some information. This is ridiculous!!!! What an unprofessional approach this company has!!! Never again we'll choose this horrible airlines. I'll make sure many people learn about today's situation...	1
EasyJet	flights cancelled had to re book with a new airline and pay out for overnight hotel - nothing back from easyjet been a few weeks now ..absolutely shocking service	1
EasyJet	flights cancelled, applied for refund months ago , received an email from easy jet customer service saying thank you for being patient my refund has now been processed and will go back onto my original payment card within 10 days, this is now up and still no refund, what is it you have to do to get your money back, never again.	1
Jet2.com	flights leaving from local airport and on time with friendly staff	5
Jet2.com	flights left on time. check in was smooth. assistance for my wife at both departure and arrival airports was available as pre-arranged.	5
Jet2.com	flights more or less on time, we were kept informed with any holdups, service very good	5
Jet2.com	flights on time and friendly and helpful staff.	5
Jet2.com	flights on time and it was clean and in fact 'near perfect'	5
Jet2.com	flights on time, crew very kind, good prices	5
Jet2.com	flights on time, staff at airports very helpful.	5
Jet2.com	flights went well. A delay on return journey but caused by waiting for passengers stuck on broken down bus!! All well done though.	5
Jet2.com	flights were calm and relaxing stewards were friendly and helpful	5
Jet2.com	flights were on time and great customer service from start to finish	5
Jet2.com	flights were on time both ways, cabin crew very friendly, was very impressed that they off loaded a drunk man and family, retrieved their luggage very quickly, pilot made up lost time.	5
Norwegian	flown a few times with them, and would be my choice of low cost carrier.Nice planes, free wifi, friendly staff, easy to use app.	5
Ryanair	flown with them.many times to various places I must be lucky because apart from the occasional 30 min delay never had any problems if had to gripe about anything sometimes it's a pain loading on the tarmac if it's raining. but it's cheap flight think some people expect first class service for budget price tbh.	4
EasyJet	flying out from Gatwick,EasyJet were checking bag sizes with a lot of people and charged us Â£40 each cabin bag, yet last time we flew they were ok ?i had to saw the wheels off each case to get them back home without being stung again, we have been flying with EasyJet for over 30 years and have never had this, it ruined our trip as we could not believe we had spent Â£50 on smaller cases and then had to pay another Â£80, this we feel let down by EasyJet	1
Ryanair	flying with ryanair twice in the next 2 months. you're baggage costs are a rip off and should be included in the the price or significantly reduced.	3
Turkish Airlines	follow up from my last review on 7 Aug 2023.They contacted me and requested I cancel the booking in order to receive refund. so I cancelled and they emailed back a day or two later saying we are unable to issue refund due to their fair policy. Contacted my solicitor who would take over now as wife is on medication due to stress and anxiety, im on depression medication. Contacted and filed a report with aviation who so far hasnt answered my calls, I believe they are with Turksih airlines and take their side. My solictor will sue the company if any of us die due to our health conditions getting worse becuase of these horrible people. Never ever go with Turkish airlines, I keep saying this and reviews speak for themselves, you will regret it! if you do not belive the reviews or me, then go ahead and book with them, then you will surely find out yourselves.they are thiefs, liars and do not give any care for customers. they make up their own fair rules, change them as they please that suits them. I wonder why people become so annoyed with them. the date of experience is ongoing since april/may 2023.	1
EasyJet	following a booking I had to provide details of mobility scooter with the special assistance team. Call handler was professional, asked the right questions and assured me all had been entered into their system. Easy	4
Grupo IAG	food poisoning on first class flight. No response at all 2 months later. called customer service and they said that they couldnt transfer me to the right team and I just had to wait. Will be processing a chargeback through AMEX. Avoid at all costs.	1
EasyJet	for the money it wasn't that bad, I've experienced worse flights with bigger companies	3
Jet2.com	for the past few years really enjoyed every trip the staff from check-in to cabin crew top class	5
Ryanair	for the second time my suitcase was badly damaged i landed in stansted after midnight .i waited by the conveyor belt for ages to talk to anyone . i got advised to go to the information desk where i was told to go to an area near section A and call ryanair .before i could use the phone two female employees of ryanair stopped me .they were very rude dismissive and told me to fix the case myself and it was not a big deal . i was shocked .i decided to use the phone anyway .i was told as i had left the area near the conveyor belts i couldnt do or claim anything . i dont care about the damaged case. i am furious still about the way i was spoken to by ryanair staff . i wont fly with ryanair nor my family and hope to convince my friends to do the same . cheap and nasty ryanair .	1
EasyJet	for the vibesssss	1
Norwegian	for those who doesn't want to read it all, a few points from the text below:The options they are offering are not worth the money:1/ the fast track check-in is at the same line as the normal check-in. you don't get the advantage at the Security nor do you get it when they are boarding the plan, so I am not sure what you are paying for.2/ don't order the additional meal - everyone onboard gets the same meal, paid or not paid. And don't order the special meals, like vetatarian, as they are not delivered. Save the money and spend the money on food at the airport or bring your own food.3/ there is no entertainment onboard as the screens doesnt work, so bring your own books/tables/games etc to entertain you for 11 long hours.now to our story:The plane was two hours delayed, this was only announced 10 minutes prior to the scheduled departure when everyone was queuing up in the departure lounge.The reason for the delay was that the crew was missing. The fact that an airline cannot get their crew to an aircraft in time is not a good sign but very saying for the experience of the flight.We had opted for the additional service of fast track, seat selection and meals onboard. First ting first, the fast track doesn't appear on the boarding card so unless you get a stamp at the baggage drop you loose this option.The boarding of the plane was a mess. First row 40 to 54 was allowed to board, which was fine as this was done to speed up the boarding. Next to board was all other passengers! There was no priority boarding for premium passenger or people with fast track.Once we were seated and airborne we were looking forward to our meals. We selected two children's meals for our kids and my wife ordered a vegetarian meal. Within 10 minutes after take off the vegetarian meal was served. After an additional 20 minutes wait one children's meal turned up - and it wasn't worth the wait. Two small meal balls and a scoop of massed patato, it looked like something you would serve for a dog.The adult meals arrived about one hour after the first meal and it wasn't worth the wait either. The second children's meal we never saw so fortunately my son had the adult chicken, which was still better than the children's meals.Before boarding the plane we did a little research on the operator, as they only had one Boeing 777 in their fleet it was quite easy finding information about the plan. In respect of the entertainment system it was stated that it 2 movies and 3 TV shows on offer plus a selection of radio channels. The screen mounted on the back of the chairs had one thing in common with the cabin crew - it didn't work. From where I was sitting I could see a handful of screens that was working, the rest remained black on the entire voyage. The projector in the front of the cabin was able to display the company logo but during the voyage it only displayed snow and an odd picture of a map now and again.On the children's menu it was printed "norwegian - come fly with me", if the reference is that the experience would be like the British TV show of the same name - then they nailed it. If it is an invitation to join them again, then I think it is doubtful I will be on one if their long haul flights before they prove the concept works.the return flight was not much different.however, this time they managed to serve both childrens menu (upon request as we only received one first) but this time the vegetarian meal was missing. the good news was that we were not the only one with missinge meals, the woman in front of us was also missing her vegetarian meal, so at least we now know it is nothing personal but a product of the random service being provided.The crew on the return flight no better but seemed better organised in the beginning and they were hornest. when one inquired about the entertainment system, the stewardes replay was that they were supposed to work but most doesnt".the positive note was that we were not sitting at row 51/52 on the right side if the plane as water was dripping from the panel above their head. one can only hope this is fixed before it causes an electrical shortcut.In respect of the safety onboard it is worth noting the the crew with a good performance with the safety breefing, but from here it was all down hill. The Lavatories weren't checked before departure, so as we lifted off the doors flew open.As we passed through turbulence and the 'fasten seat belt' sign was on, the crew did nothing to ensure people were in fact sitting down with their belts fasten. there were a lot of people working around during this period and the crew did not once comment on this. Once we had passed the turbulence it seemed the flight crew had fallen asleep as the sign remained on for a long time without any sign of turbulence.The seats are so worn that there is only little support left in the base, hence it can be quite painful sitting down for 11 hours.They only carry a very limited number of blankets, which are given to children. The issue with this is that they still don't have enough for all children. We managed to get one blanket on the outbound trip and none on the return trip.I fly a lot with Norwegian on the shorter routes within Europe and I always find them very professional and their planes are brand new. I don't understand why Norwegian will be associated with this carrier as their performance is miles apart from what I would usually expect from Norwegian. I would not recommend flying their long haul between Los Angeles and Copenhagen.	1
EasyJet	forever get a payment error message, cant get through to anyone, and stay on hold. Pointless, booked with BA now	1
Jet2.com	found site easy enough to book flights then have to add checked case then add seats more Â£Â£	4
Ryanair	found web site hard to work and understand. However we did get there with it and everything worked and booked in ok.	4
Ryanair	free 'random allocation of seating' has resulted in myself and my boyfriend sat at opposite ends of the plane on both our flights out and back. both of us have an empty seat either side of us. in what other situation would you book together, check in together and be sat separately?! of course we can pay an additional fee to sit together... another example of ryanair getting people with cheaper tickets then hitting them with unnecessary and hidden costs.	1
EasyJet	friendly and helpful agent , able to resolve my concern	5
Jet2.com	friendly efficient no fuss	5
Jet2.com	friendly helpful staff at the airport helping us to check in - very efficient. Everything ran smoothly - good flights on time. Perfect!!	5
Jet2.com	friendly helpful staffprompt efficient check in	5
Jet2.com	friendly staff and pilot. Slight delays but not too bad	4
Jet2.com	friendly staff- travel a lot and have used jet 2 many times - no major issues -	5
EasyJet	friendly, and (eventually) gave me the information I needed.	4
Ryanair	friends...PLEASE PLEASE PLEASE help me boycott RYANAIR. This appalling company is contemptuous and disrespectful of its customers and blithely operates in clear breach of EU consumer law designed to protect its customers. It does so with impunity and rightly deserves its place at the foot of every survey on customer satisfactionThey cancelled 6 flights I was due to undertake last July (2020). It was - of course - Covid related, but despite the fact it was the airline that cancelled the flights, as I post this almost 11 months after the cancellations, I have yet to receive full refunds for all 6 flights. This is despite the fact that my case was picked up by the respected travel journalist Gill Charlton of The Daily Telegraph in England, who wrote a piece about my case in last Saturday's paper (May4, 2021). They told Gill that cheques had been posted - never received - and, despite asking me at the same time for bank details to make payment direct to my account, such credit has not yet happened. This is shameful and inexcusable situation but, sadly, all too typical of Ryanair. Flights similarly cancelled by easyJet produced travel vouchers within a single phone conversation: flights cancelled by Lufthansa earned instant cash refunds for me and 2 other passengers travelling with me despite the fact it involved 3 separate bookings.Covid has had devastating effects on the travel and airline industries. I completely understand that. But that is NOT the fault of its customers.Tactics Ryanair employs are :Long wait times for telephone assistance and/or refusing to engage with you ;Online forms that don't exist;Online links that don't exist;Frequent system crashes;Refusal to answer letters (even when addressed directly to Ryanair HO in Dublin);Lies and false promises about payments that have been made;Cheques sent out unsigned that can't be depositedThe airline is a disgrace.But I fear most people simply give up or don't even bother to hold Ryanair to account on the simple premise that 'well that's Ryanair for you'...We need to make them accountableWe need to be insistentWe need to never give upWe need to make clear we expect and demand more than their contemptuousityI fear for the thousands of people similarly out of pocket whose story was not championed by a newspaper journalist whilst Ryanair STEALS their money and retains it DISHONESTLY. O'Leary is using his customers money to help his airline's cash flow and keep Ryanair afloat through the Covid crisis.Business analysts still expect it to report a profit of 1bn â‚¬ when it reports on May 18 and it has a CASH SURPLUS of 4,1bn â‚¬. This is despicableIf you agree with me, please repost or forward this.I will post it as a review on Trip Advisor as wellThanking you all in anticipation	1
Ryanair	from Weeze airport we have flown for 8 times with this airline without any problems. Crew is sometimes really young and not always costumer friendly, but so far no delays	4
Jet2.com	from arrival to departureall good info on time. all flowed well .	5
Jet2.com	from arriving at the airport until departing the plane everyone was friendly and helpful return flight just the same i have booked the same flights for next year	5
Jet2.com	from check in to disambarking service first class, staff competent in their duties.	5
Jet2.com	from check in to returning home, the Jet2 staff made sure I was attended to in 1st class order especially as I have a disability. Particularly the staff in Lanzarote made sure my check-in & accessibility requirements were met promptly & in full.	5
Jet2.com	from start of the journey to the end of it. Jet2 were great and always are when i fly or take a holiday with themwhat let them down on my return flight and the reason i don`t purchase food onboard from them , was my 3rd choice toasted sandwich . it was only toasted on the one side and was stuck to the wrapping . i lost part of the sandwich due to this and there not cheap. also my first and 2nd choice of sandwich was not available . needless to say. i won`t be purchasing food on my next flight. hence the loss of one star. Otherwise a great company to fly with.	4
Jet2.com	from start to finish jet2 are a good air line. seats after 2hrs not very comfortable.	4

Lufthansa

flight canceled, changed with one more stop over after already 14 hours flight, no compencation offered, 30 minutes to reach customer service on the phone, for them to tell me that they can not help me because i booked through bookings.com. i will have to pay extra check luggage for this extra flight i never asked for!never again will fly with Lufthansa

1

Grupo IAG

flight cancelled and Customer service hotline no one answers

1

Grupo AirFrance-KLM

flight cancelled by klm.4 of us left stranded in berlin overnight.Assured that claiming reimburesment would be simple and straight forward.,only to have claim disregarded,stating as it was due to weather it wasnt klm,s fault so "tough luck"..despite dispuyting their result,the claim again was refused.Staff lie and are dishonest just to get you away from their desk due to problems caused by the airline

1

Ryanair

flight cancelled in September with less than 7 days notice.I had to rebook the flight with a different carrier to a different city as there were no flights with Ryanair on either destinations due to their cancelations and overbooking. Still haven't received compensation. Every time i contact the live chat they advise me to wait longer (its now 4 months later and still waiting), they advise me to file a complaint which was never dealt with and they advised me they escalated my case and someone would get back to me 48 hours later, but 1 month later i still haven't heard from them.terrible experience, will never book with them again

1

EasyJet

flight cancelled just as we were boarding then received and email saying claim a refund or voucher sorry but make your own way home.they had completely washed their hands of everything.requested a refund, have I seen it? NO! but what was i expecting from a shambles like this. will NEVER fly easyjet again

1

Lufthansa

flight cancelled on 25th July due to issues outside of lufthansa's control after protests at frankfurt airport. However since then no update on my refund/case, no contact from the airline noting! Even contacted through PayPal and no response! How is this a flagship airline in Europe? They don't even try help their customers or respond! Hopefully will get my money back through PayPal and would rather use other airlines in the future yes even budget ones!

1

EasyJet

flight cancelled with an hour to go. Put us on next flight the day after but the compensation due is almost impossible to get. Had to call to arrange everything ourselves and were told to pay for an hotel overnight and a taxi from bristol to gatwick. Tried 4 times and multiple calls later and still getting fobbed off so as not to get compensation that is due under ec regs. They'll do anything not to pay up. My father had a similar experience during covid where he gave up and just let them keep the money. Pick ANY other airline if i were you

1

Ryanair

flight cancelled, no refund, no call center

1

Eurowings

flight cancelled.rebooking cancelled.2 days waiting in the airport.no food or beverage.total incompetence.never again.

1

EasyJet

flight change unacceptable , chat with Fadi 20 minute wait but all changed to next day with good timings , sorted very quickly.

4

Ryanair

flight could have landed like others did to take us 3 and half hrs diversion after leaving us all like chickens in a coup for 45 mins waiting for a bus to shuttle us to airport was not organised at all. then another 1 hr waiting for a bus then to go by my house by an hour and half refusing to stop to then to come back on myself by another 1 half hours All in all a real discusting poor show

1

Jet2.com

flight delayed 1 hour on outbound leg and 2 .5 hours on return very unusual for your company a little disappointed with the updates from staff as we had conflicting report from ground staff dalaman and then the pilot told us different reason for hold up

3

Lufthansa

flight delayed 10hr, went to the customer service. Rude staff informated me the compamy cannot offer me anything ( ask me to sleep at the gate, given me pillow and blanket).then i read the passgner right on the company website, stated i have right to ask for hotel, food and transport, so i went back to the same service counter. and the other staff gave me vocher for hotel, food right away.i dont feel comfortable with how they treated me. i also felt discriminated as asian passenger!really disappointing , bad service for such a company

1

Ryanair

flight delayed by 12 hours, and beforehand they let us onto the plane only to cook us in 40Â°C (air conditioning was off) for an hour. everyone was sweaty and some were passing out.

1

Jet2.com

flight delayed by 3 hours no compensation. 5 Euros for a drink after already having purchased a drink. paid forseats with assisted passage when other passengers did not this is the second time this has happened.

3

Grupo AirFrance-KLM

flight delayed due to KLM discussing with subcontractor to take extra passengersmissed connection, not reimbursed for hotel, taxi, or the fact I was downgraded, then when attempting to get refund their systems just says 'internal error'

1

EasyJet

flight delayed on saturday from gatwick to rhodes for 4 hours. no customer service lines to call and blamed it on understaffing. no support and no communication

1

Ryanair

flight fr9077 from rhodes 19.08.21to manchester was disgusting filthy dirty especially pull down trays had to sanitise everywere around us people not wearing masks,kids runninh up and down not one crew member approached anyone.COVID WHAT COVID.

1

Jet2.com

flight from bfs to ace was great.. the flight back the attendants presented disorganised.

4

EasyJet

flight from malaga to luton cancelled on 29th june got to airport very late at night to find out it was cancelled no notification given will never use again

1

Ryanair

flight from nimes to Luton on time and goodcar hire easy through siteonly thing wrong constant tannoy on plane selling stuff

4

Jet2.com

flight going out one hour delayflight coming home over two hours delay and no/little info at the airport

1

EasyJet

flight got changed, wasn't happy with new flight. Easy jet is a pain and won't let you ring anyone to speak too, had to fight onto automated chat to eventually get put through to someone, they sorted it quickly.

4

Lufthansa

flight got me there but inflight service was poor. food was sub standard

3

Jet2.com

flight great, very windy landing not so good but well done to the pilot.

4

Vueling

flight left bang on time and arrived early in both directions.online check in no problem. my experience does seem the exception though after reading comments on here.someone one was bleating on about being charged for a name change, every budget airline does this

5

EasyJet

flight left too early and left us and more passenger standing there. Crazy. I've tried to file in a complaint but they designed it in a way that that is impossible. They also have told me they would call me back 2 times and both times have not. What a messed up company.

1

Vueling

flight number vy 1887 on 17:20We have a baby just turned 2 ( 2 days difference between to switch from hands bell to the seat ) I was Breastfeed her when we start to take off and I asked for a belt for a baby as she starts to fell a sleep and I was refused to receive the belt and Stuart asked me to put a sleeping baby into the seat.I found it super heartless , a misogynist and baby hates. I do understand there is a rule ( which we were 2 days difference ) but then why he didn't shuted down the lap tops and headphones from other passengers and all the electronics devices?So these rules can be banded but 2 days difference rule not. I can't tell the names of those two Stuarts because they took off their badges.The whole flight we we ignored by them.Super frustrated angry and disappointed. I will complain everywhere I can.

1

Jet2.com

flight on time , friendly crew , nice snacks

4

Jet2.com

flight on time .friendly staff.and pilot landed plane in 45miles per hour winds.

5

Jet2.com

flight on time both waysGreat crewGreat food

5

Jet2.com

flight on time cabin service good. as usual and no disruptive pax. i

4

Jet2.com

flight on time comfy chairs service was great made my holiday complete same on way back brilliant holiday 7th oct flew out 14th flew back BHX TO MALTA and MALTA TO BIRMINGHAM

5

Jet2.com

flight on time staff very pleasant aircraft cleaner than other airlines

5

Jet2.com

flight only ,attendants good seats a bit uncomfortable

4

Jet2.com

flight out delayed slightly but was kept informed by text as to delay etc.Return journey completely on time Always friendly staff and efficient.My go to airline for travel

5

Vueling

flight overbooked with 7 people.. Denied acces to plane. stayover in barcelona which meant i could not work the day after. Lost whole days freelance salary.. Vueling paid the obligatory 250â‚¬ but ignored my lost salary claim completely.

1

EasyJet

flight time change unable to talk to you

1

Lufthansa

flight to Istanbul cancelled. Fine. Told online that there is no refund but can rebook. Can't rebook online. Must phone. told that would be answered inside 15 minutes. 70 minutes later still no answer. Don't even provide baroque music while they leave you dangling at the end of the line. Have now given up for the moment. Must be the most incompetent airline in the world.

1

Ryanair

flight to manchester from madrid was meant to leave at 21:50 and keeps getting pushed back, it's currently saying 23:15 and will probably be later soon

1

Grupo AirFrance-KLM

flight was cancelled and i was automatically rescheduled for the next day, but my baggage wasn't included on the booking, which resulted in a huge amount of stress. i still don't have my luggage. the return email address doesn't work but it doesn't indicate "no reply". the contact method is an AI chat. never again.

1

EasyJet

flight was cancelled and refund process was easy and timely compared to competitors - would travel easy jet over other airlines in future

5

Vueling

flight was cancelled due to aircon! and we were messed around from 9:10 departure time until 15:00 when we were told " I wont lie to you anymore this plane is going nowhere"absolutely ridiculous attitude from the staff who had no information at all to put the plane full of people at ease simply responding " I do not know " to every question and advising people to wait rather than changing flight which resulted in the next flight being fully booked by the time the eventually updated us. resolution was a flight to Florence and a 3 hour coach ride to Rome arriving at 12:45am and having to figure out how to travel to my hotel ( no transport in Rome at this time0 my whole Saturday was spent at Gatwick airport and we didn't even get an apology instead were spoken to very rudely like all of the passengers were the issue.

1

EasyJet

flight was cancelled. they put us up in a hotel but are refusing to compensate the taxi costs... we had no choice at 11pm at night?

2

Grupo IAG

flight was comfortable.London - New-York 10.02

4

Jet2.com

flight was delayed

4

Eurowings

flight was delayed from Mallorca , due to this we missed the connection flight from Hamburg. Asvisors said we will get all travelling cost back. nearly 2 months, we have not received any response from them. They dont have uk number or email. I have filled forms onlne.but they dont response

1

Ryanair

flight was delayed without telling us made us stand in a line for over an hour then we walked to the plane had to stand and wait for another 20 minutes while they were cleaning the plane. i thought it couldn't get any worse i headed to bathroom which had urine in the sink from the previous flight.

1

Jet2.com

flight was delayed, but once onboard we had the usual first class, friendly, and professional treatment from the aircrew. one slight problem was that we were told we would get a raincheck voucher but this didn`t happen.

4

Jet2.com

flight was good on time all ok but the new card system is not good you cant use cash just card

4

Jet2.com

flight was great and staff were very professional

5

Jet2.com

flight was great and the staff were very helpful

5

Jet2.com

flight was on time . in flight service was good. under bad weather conditions the captain landed the aircraft with no problem

5

Jet2.com

flight was on time, boarding well organised. Staff very polite. Got us back safely.What more can I say.

5

Jet2.com

flight was on time, staff were all courteous and polite. the plane was clean. the only downside was that a lot of food had ended and the time it took the trolley to get to the middle of the plane was too long.

4

Ryanair

flight: Dortmund - KrakowThis is insane how badly this airline treats their passengers. What a terrible customer service they provide!!!!As of right now (21.12.2016 23:30) my husband and a whole bunch of the other passengers are being stuck at the Cologne Airport (Germany), trying to get to Krakow (Poland).Their original flight was scheduled from Dortmund at 19:35. While at the gate, at around 18:00 the passengers were informed (not by the Ryanair employee, nobody from their people even showed up!!!!) that the plane won't leave from Dortmund and all the passenger will be transported to Cologne's airport by the bus (approx. 1,5h drive). From there, at 22:00 they will take a plane to Krakow.They arrived to Cologne and guess what? Not even one person from Ryanair airlines is there. The airport is already pretty much shut down and the only one person who is there with the passengers is this airport employee (not the airlines employee!) who is trying his best to reach someone from Ryanair in advance to get some information. This is ridiculous!!!! What an unprofessional approach this company has!!! Never again we'll choose this horrible airlines. I'll make sure many people learn about today's situation...

1

EasyJet

flights cancelled had to re book with a new airline and pay out for overnight hotel - nothing back from easyjet been a few weeks now ..absolutely shocking service

1

EasyJet

flights cancelled, applied for refund months ago , received an email from easy jet customer service saying thank you for being patient my refund has now been processed and will go back onto my original payment card within 10 days, this is now up and still no refund, what is it you have to do to get your money back, never again.

1

Jet2.com

flights leaving from local airport and on time with friendly staff

5

Jet2.com

flights left on time. check in was smooth. assistance for my wife at both departure and arrival airports was available as pre-arranged.

5

Jet2.com

flights more or less on time, we were kept informed with any holdups, service very good

5

Jet2.com

flights on time and friendly and helpful staff.

5

Jet2.com

flights on time and it was clean and in fact 'near perfect'

5

Jet2.com

flights on time, crew very kind, good prices

5

Jet2.com

flights on time, staff at airports very helpful.

5

Jet2.com

flights went well. A delay on return journey but caused by waiting for passengers stuck on broken down bus!! All well done though.

5

Jet2.com

flights were calm and relaxing stewards were friendly and helpful

5

Jet2.com

flights were on time and great customer service from start to finish

5

Jet2.com

flights were on time both ways, cabin crew very friendly, was very impressed that they off loaded a drunk man and family, retrieved their luggage very quickly, pilot made up lost time.

5

Norwegian

flown a few times with them, and would be my choice of low cost carrier.Nice planes, free wifi, friendly staff, easy to use app.

5

Ryanair

flown with them.many times to various places I must be lucky because apart from the occasional 30 min delay never had any problems if had to gripe about anything sometimes it's a pain loading on the tarmac if it's raining. but it's cheap flight think some people expect first class service for budget price tbh.

4

EasyJet

flying out from Gatwick,EasyJet were checking bag sizes with a lot of people and charged us Â£40 each cabin bag, yet last time we flew they were ok ?i had to saw the wheels off each case to get them back home without being stung again, we have been flying with EasyJet for over 30 years and have never had this, it ruined our trip as we could not believe we had spent Â£50 on smaller cases and then had to pay another Â£80, this we feel let down by EasyJet

1

Ryanair

flying with ryanair twice in the next 2 months. you're baggage costs are a rip off and should be included in the the price or significantly reduced.

3

Turkish Airlines

follow up from my last review on 7 Aug 2023.They contacted me and requested I cancel the booking in order to receive refund. so I cancelled and they emailed back a day or two later saying we are unable to issue refund due to their fair policy. Contacted my solicitor who would take over now as wife is on medication due to stress and anxiety, im on depression medication. Contacted and filed a report with aviation who so far hasnt answered my calls, I believe they are with Turksih airlines and take their side. My solictor will sue the company if any of us die due to our health conditions getting worse becuase of these horrible people. Never ever go with Turkish airlines, I keep saying this and reviews speak for themselves, you will regret it! if you do not belive the reviews or me, then go ahead and book with them, then you will surely find out yourselves.they are thiefs, liars and do not give any care for customers. they make up their own fair rules, change them as they please that suits them. I wonder why people become so annoyed with them. the date of experience is ongoing since april/may 2023.

1

EasyJet

following a booking I had to provide details of mobility scooter with the special assistance team. Call handler was professional, asked the right questions and assured me all had been entered into their system. Easy

4

Grupo IAG

food poisoning on first class flight. No response at all 2 months later. called customer service and they said that they couldnt transfer me to the right team and I just had to wait. Will be processing a chargeback through AMEX. Avoid at all costs.

1

EasyJet

for the money it wasn't that bad, I've experienced worse flights with bigger companies

3

Jet2.com

for the past few years really enjoyed every trip the staff from check-in to cabin crew top class

5

Ryanair

for the second time my suitcase was badly damaged i landed in stansted after midnight .i waited by the conveyor belt for ages to talk to anyone . i got advised to go to the information desk where i was told to go to an area near section A and call ryanair .before i could use the phone two female employees of ryanair stopped me .they were very rude dismissive and told me to fix the case myself and it was not a big deal . i was shocked .i decided to use the phone anyway .i was told as i had left the area near the conveyor belts i couldnt do or claim anything . i dont care about the damaged case. i am furious still about the way i was spoken to by ryanair staff . i wont fly with ryanair nor my family and hope to convince my friends to do the same . cheap and nasty ryanair .

1

EasyJet

for the vibesssss

1

Norwegian

for those who doesn't want to read it all, a few points from the text below:The options they are offering are not worth the money:1/ the fast track check-in is at the same line as the normal check-in. you don't get the advantage at the Security nor do you get it when they are boarding the plan, so I am not sure what you are paying for.2/ don't order the additional meal - everyone onboard gets the same meal, paid or not paid. And don't order the special meals, like vetatarian, as they are not delivered. Save the money and spend the money on food at the airport or bring your own food.3/ there is no entertainment onboard as the screens doesnt work, so bring your own books/tables/games etc to entertain you for 11 long hours.now to our story:The plane was two hours delayed, this was only announced 10 minutes prior to the scheduled departure when everyone was queuing up in the departure lounge.The reason for the delay was that the crew was missing. The fact that an airline cannot get their crew to an aircraft in time is not a good sign but very saying for the experience of the flight.We had opted for the additional service of fast track, seat selection and meals onboard. First ting first, the fast track doesn't appear on the boarding card so unless you get a stamp at the baggage drop you loose this option.The boarding of the plane was a mess. First row 40 to 54 was allowed to board, which was fine as this was done to speed up the boarding. Next to board was all other passengers! There was no priority boarding for premium passenger or people with fast track.Once we were seated and airborne we were looking forward to our meals. We selected two children's meals for our kids and my wife ordered a vegetarian meal. Within 10 minutes after take off the vegetarian meal was served. After an additional 20 minutes wait one children's meal turned up - and it wasn't worth the wait. Two small meal balls and a scoop of massed patato, it looked like something you would serve for a dog.The adult meals arrived about one hour after the first meal and it wasn't worth the wait either. The second children's meal we never saw so fortunately my son had the adult chicken, which was still better than the children's meals.Before boarding the plane we did a little research on the operator, as they only had one Boeing 777 in their fleet it was quite easy finding information about the plan. In respect of the entertainment system it was stated that it 2 movies and 3 TV shows on offer plus a selection of radio channels. The screen mounted on the back of the chairs had one thing in common with the cabin crew - it didn't work. From where I was sitting I could see a handful of screens that was working, the rest remained black on the entire voyage. The projector in the front of the cabin was able to display the company logo but during the voyage it only displayed snow and an odd picture of a map now and again.On the children's menu it was printed "norwegian - come fly with me", if the reference is that the experience would be like the British TV show of the same name - then they nailed it. If it is an invitation to join them again, then I think it is doubtful I will be on one if their long haul flights before they prove the concept works.the return flight was not much different.however, this time they managed to serve both childrens menu (upon request as we only received one first) but this time the vegetarian meal was missing. the good news was that we were not the only one with missinge meals, the woman in front of us was also missing her vegetarian meal, so at least we now know it is nothing personal but a product of the random service being provided.The crew on the return flight no better but seemed better organised in the beginning and they were hornest. when one inquired about the entertainment system, the stewardes replay was that they were supposed to work but most doesnt".the positive note was that we were not sitting at row 51/52 on the right side if the plane as water was dripping from the panel above their head. one can only hope this is fixed before it causes an electrical shortcut.In respect of the safety onboard it is worth noting the the crew with a good performance with the safety breefing, but from here it was all down hill. The Lavatories weren't checked before departure, so as we lifted off the doors flew open.As we passed through turbulence and the 'fasten seat belt' sign was on, the crew did nothing to ensure people were in fact sitting down with their belts fasten. there were a lot of people working around during this period and the crew did not once comment on this. Once we had passed the turbulence it seemed the flight crew had fallen asleep as the sign remained on for a long time without any sign of turbulence.The seats are so worn that there is only little support left in the base, hence it can be quite painful sitting down for 11 hours.They only carry a very limited number of blankets, which are given to children. The issue with this is that they still don't have enough for all children. We managed to get one blanket on the outbound trip and none on the return trip.I fly a lot with Norwegian on the shorter routes within Europe and I always find them very professional and their planes are brand new. I don't understand why Norwegian will be associated with this carrier as their performance is miles apart from what I would usually expect from Norwegian. I would not recommend flying their long haul between Los Angeles and Copenhagen.

1

EasyJet

forever get a payment error message, cant get through to anyone, and stay on hold. Pointless, booked with BA now

1

Jet2.com

found site easy enough to book flights then have to add checked case then add seats more Â£Â£

4

Ryanair

found web site hard to work and understand. However we did get there with it and everything worked and booked in ok.

4

Ryanair

free 'random allocation of seating' has resulted in myself and my boyfriend sat at opposite ends of the plane on both our flights out and back. both of us have an empty seat either side of us. in what other situation would you book together, check in together and be sat separately?! of course we can pay an additional fee to sit together... another example of ryanair getting people with cheaper tickets then hitting them with unnecessary and hidden costs.

1

EasyJet

friendly and helpful agent , able to resolve my concern

5

Jet2.com

friendly efficient no fuss

5

Jet2.com

friendly helpful staff at the airport helping us to check in - very efficient. Everything ran smoothly - good flights on time. Perfect!!

5

Jet2.com

friendly helpful staffprompt efficient check in

5

Jet2.com

friendly staff and pilot. Slight delays but not too bad

4

Jet2.com

friendly staff- travel a lot and have used jet 2 many times - no major issues -

5

EasyJet

friendly, and (eventually) gave me the information I needed.

4

Ryanair

friends...PLEASE PLEASE PLEASE help me boycott RYANAIR. This appalling company is contemptuous and disrespectful of its customers and blithely operates in clear breach of EU consumer law designed to protect its customers. It does so with impunity and rightly deserves its place at the foot of every survey on customer satisfactionThey cancelled 6 flights I was due to undertake last July (2020). It was - of course - Covid related, but despite the fact it was the airline that cancelled the flights, as I post this almost 11 months after the cancellations, I have yet to receive full refunds for all 6 flights. This is despite the fact that my case was picked up by the respected travel journalist Gill Charlton of The Daily Telegraph in England, who wrote a piece about my case in last Saturday's paper (May4, 2021). They told Gill that cheques had been posted - never received - and, despite asking me at the same time for bank details to make payment direct to my account, such credit has not yet happened. This is shameful and inexcusable situation but, sadly, all too typical of Ryanair. Flights similarly cancelled by easyJet produced travel vouchers within a single phone conversation: flights cancelled by Lufthansa earned instant cash refunds for me and 2 other passengers travelling with me despite the fact it involved 3 separate bookings.Covid has had devastating effects on the travel and airline industries. I completely understand that. But that is NOT the fault of its customers.Tactics Ryanair employs are :Long wait times for telephone assistance and/or refusing to engage with you ;Online forms that don't exist;Online links that don't exist;Frequent system crashes;Refusal to answer letters (even when addressed directly to Ryanair HO in Dublin);Lies and false promises about payments that have been made;Cheques sent out unsigned that can't be depositedThe airline is a disgrace.But I fear most people simply give up or don't even bother to hold Ryanair to account on the simple premise that 'well that's Ryanair for you'...We need to make them accountableWe need to be insistentWe need to never give upWe need to make clear we expect and demand more than their contemptuousityI fear for the thousands of people similarly out of pocket whose story was not championed by a newspaper journalist whilst Ryanair STEALS their money and retains it DISHONESTLY. O'Leary is using his customers money to help his airline's cash flow and keep Ryanair afloat through the Covid crisis.Business analysts still expect it to report a profit of 1bn â‚¬ when it reports on May 18 and it has a CASH SURPLUS of 4,1bn â‚¬. This is despicableIf you agree with me, please repost or forward this.I will post it as a review on Trip Advisor as wellThanking you all in anticipation

1

Ryanair

from Weeze airport we have flown for 8 times with this airline without any problems. Crew is sometimes really young and not always costumer friendly, but so far no delays

4

Jet2.com

from arrival to departureall good info on time. all flowed well .

5

Jet2.com

from arriving at the airport until departing the plane everyone was friendly and helpful return flight just the same i have booked the same flights for next year

5

Jet2.com

from check in to disambarking service first class, staff competent in their duties.

5

Jet2.com

from check in to returning home, the Jet2 staff made sure I was attended to in 1st class order especially as I have a disability. Particularly the staff in Lanzarote made sure my check-in & accessibility requirements were met promptly & in full.

5

Jet2.com

from start of the journey to the end of it. Jet2 were great and always are when i fly or take a holiday with themwhat let them down on my return flight and the reason i don`t purchase food onboard from them , was my 3rd choice toasted sandwich . it was only toasted on the one side and was stuck to the wrapping . i lost part of the sandwich due to this and there not cheap. also my first and 2nd choice of sandwich was not available . needless to say. i won`t be purchasing food on my next flight. hence the loss of one star. Otherwise a great company to fly with.

4

Jet2.com

from start to finish jet2 are a good air line. seats after 2hrs not very comfortable.

4