Airline
stringclasses 16
values | Review
stringlengths 6
5.97k
| Rating
int64 1
10
|
|---|---|---|
Jet2.com
|
from the moment our group were met at the line the experience was excellent. the staff were pleasant and helpful.
| 4
|
Jet2.com
|
from time we arrived at airport until the time we left faro airport. all jet2 staff where very friendly and extremely helpfull. thankyou all.
| 5
|
EasyJet
|
frustrating - did not get resolution
| 1
|
Ryanair
|
full boykot. They basically cheated us, had 0 servicelevel and despite being a flight of 2 hours, it was the most horrible trip of my life. BY FAR.unsubscribed, boykot and in the past.
| 1
|
EasyJet
|
fully meet my expectation regarding flight change
| 5
|
Vueling
|
fuyez cette compagnie de voleurs : après avoir passé le contrôle, on attend dans la file de sortie du vol avant qu'ils nous disent : "tu ne peux pas prendre ce vol, il n'y a plus de place" pendant qu'on enregistre les bagages, etc. et résultat, on retourne un billet d'avion #vueling #vol #vol #avion #barcelone #paris #voleur #voleur #arnaque #shameonyou #scamrun away from this company that are thieves: after passing the control, we wait in the flight exit line before they tell us: "you can't take this flight, there is no more space" while we checked the luggage, etc. and result, we return a plane ticket #vueling #flight #vol #avion #barcelone #paris #thief #voleur #arnaque #shameonyou #scam
| 1
|
Grupo IAG
|
generally BA have been good, but recently on our honeymoon they kept us waiting 7 hours then cancelled the flight at midnight and told us to find our own hotel! terrible. They really need to be better - with airlines like Sri Lankan air and Qatar they have a team to manage everything.
| 1
|
Ryanair
|
getting late for flight and trying to booking via app does not work keep on thinking and error after some time ask for help at airport but no help at all only if i will pay 400+ kr for each pessenger, there was 3 off them. we brought tickt for 650 kr for all three and now for boarding we have to pay 1400kr no way while app was not work . compilante but very ai-robotic responce with all the rules and you have to do this and that but nothing else .i get sympathy for this i was not able to do booking on their super app.shame on Ryanair . i'll pay more but sorry you will not see me at your flights .
| 1
|
EasyJet
|
gives me 1 second to respond before closing the chat
| 1
|
Ryanair
|
god give me strength. two days try to sort out a f refund ..booked with loveholidays they cancelled flight for me told me to get on to Ryanair past from rob to rob final got a form to fill out tried doing it ten times and the reply they cant find my booking what the f is one to do .
| 1
|
Jet2.com
|
good Custumer service, flight on time, all goes according to plan.
| 5
|
EasyJet
|
good and fast communication.issue solved quickly
| 5
|
EasyJet
|
good and satisfied
| 5
|
EasyJet
|
good and very helpful
| 5
|
EasyJet
|
good assistance
| 5
|
EasyJet
|
good attention
| 5
|
Ryanair
|
good budget airline, I guess there is a lot of bad feeling about the recent strikes across Europe, Ryanair also had cause to strike recently and, along with thousands of others our flight was cancelled. I want to take this opportunity to thank Ryanair for my immediate refund, posted to my wallet on "MY RYANAIR" account, with the option to use for another flight or have the money refunded to original payment. I went into my account and requested refund for all passengers and flights (outbound and return). Many thanks Ryanair!
| 5
|
Jet2.com
|
good but too earlyNot 5-star as the flight is too early in the morning.
| 4
|
EasyJet
|
good communication and issue dealt with quickly
| 5
|
EasyJet
|
good communication but closing the chat too quickly
| 5
|
EasyJet
|
good contact, solving the problem quick
| 5
|
EasyJet
|
good customer service
| 5
|
Turkish Airlines
|
good customer service by lady sonia khan very polite and nice and helpfull
| 5
|
EasyJet
|
good customer service, sorted the issue very quickly
| 5
|
EasyJet
|
good experience once trhough to customer service person
| 5
|
Jet2.com
|
good experience overall. flight on time. nice staff onboard
| 5
|
Grupo AirFrance-KLM
|
good experience.
| 5
|
Jet2.com
|
good experience. easy to book flights at a reasonable price. pre booked inflight meals were good and served quickly before others were served. helpful friendly staff. alround good service. have used jet2 before and will use them again.
| 5
|
Jet2.com
|
good flight all around
| 5
|
Jet2.com
|
good flight all the way but spoilt by having a bus to passport cintrol
| 4
|
Jet2.com
|
good flight and staff really friendly, especially the check in team at liverpool they were really good.
| 5
|
Jet2.com
|
good flight arrived on time. Usual chaos at Border checks in BHX, which is a real embarrassment for UK's 2nd City!!
| 5
|
Jet2.com
|
good flight but really very cold on the plane
| 3
|
EasyJet
|
good flight experience, its good for a low costcould improve on the cleaning of the seats, but overall very good for the money
| 4
|
Jet2.com
|
good flight times. welcoming staff. good menu choice. excellent duty free choice.
| 5
|
Jet2.com
|
good flight to turkey, thought that the leg room has been squeezed a bit since the last flight 12 months ago
| 4
|
Jet2.com
|
good flight with no delays and all you'd expect for the price
| 4
|
Jet2.com
|
good flight, pushed back on time for a change, only had to wait for 3 incoming planes. crew were good. was not a full flight and landed 20 minutes early
| 5
|
Jet2.com
|
good flight. we had row 1 extra leg room seats. 2 hour delay due to fog [ stanstead ] by the time we took off my legs were black and blue due to others queing for toilet. after take off no better. £1500 payed never again.
| 4
|
EasyJet
|
good good good
| 5
|
EasyJet
|
good help from the agent
| 5
|
EasyJet
|
good help, and quickly
| 5
|
Jet2.com
|
good holiday, everything on time, comfortable seats, nice staff
| 4
|
EasyJet
|
good job! keep it up!
| 5
|
EasyJet
|
good job. my issue was solved and the customer service person was patient.
| 5
|
Jet2.com
|
good old fashioned service helpful and friendly staff clean environment.
| 4
|
Jet2.com
|
good on time nice staff
| 5
|
EasyJet
|
good operator but had to wait over 30min to speak to someone
| 4
|
Jet2.com
|
good price and sirvice
| 5
|
Ryanair
|
good price, bad food (dont eat it, just dont) and VERY HARD landings. overall quite good, but the cabins are sometimes dirty and the food is usually gross and sometimes overpriced
| 4
|
Ryanair
|
good price, get you where you need to go. Sometimes a few delays, but nothing critical
| 4
|
Norwegian
|
good price, terrible service, they charged me twice for my seats without asking, i just got a notification from my amex saying they charged me 2 days before the flight. Its the long haul Ryanair.Dont even let you check in online, they want you to queue up just to weigh your hand luggage.Terrible experience from London to Miami
| 1
|
Jet2.com
|
good prices, good service
| 5
|
Jet2.com
|
good prices,able to prebook seats we wanted.we did have a delay going out and a delay coming back.love that Jet 2 have their own part of the airport.
| 4
|
EasyJet
|
good response
| 5
|
Jet2.com
|
good service
| 5
|
Jet2.com
|
good service good timekeeping excellent assistance.
| 5
|
EasyJet
|
good service, nice
| 5
|
Jet2.com
|
good staff and well looked after by the assisted people
| 5
|
Jet2.com
|
good staff. would have been 5 stars if we had not been stuck on the tarmac for 1 hr 15 mins for our return flight
| 4
|
EasyJet
|
good worker
| 5
|
Ryanair
|
goods on the plane extremely expensive
| 3
|
Lufthansa
|
got charged for extra leg room seats on flight to Berlin.Got confirmatory email of the flight and seats only to be told at airport we weren't listed on flight. Tried calling to get refunded for prepaid seats, interminable wait on phone. Unbelievably poor customer service. BTW tickets were more than $2000 each flying from Tampa
| 1
|
EasyJet
|
got the questions answered and very helpful
| 5
|
Ryanair
|
got to gate and they shut it 20 mins early got there as they were shutting told us we couldn't board even tho plane wasnt leaving for 25 mins. not even our fault- security only had 2 tills open and like loads of people missed their flights. then charged us £100 each for new flight for 8 hrs later and told us its cheaper to pay over the desk turns out it was alot cheaper to pay online.
| 1
|
EasyJet
|
got what i needed done
| 5
|
Ryanair
|
grace period of 24 hours to change a flight ticket for free is not respected.Said it has a difference price but it was false as I had the website in front of my eyes when they were asking me to payCompany which do not care about their customers.En plus the flights are always late and the aircraft are most of the time dirty inside.Bad quality, worst customer service ever
| 1
|
EasyJet
|
grate managed to check in
| 5
|
EasyJet
|
great . thank you
| 5
|
EasyJet
|
great accountability
| 5
|
EasyJet
|
great agent able to assist with everything.
| 5
|
Jet2.com
|
great airline and staff, recommend
| 5
|
Jet2.com
|
great airline great staff and comfu seats
| 5
|
EasyJet
|
great airline, cheap, good and convenient. Due to Covid had to cancel my trip, but they managed to save me a voucher for the next trip, and gladly Ill still get the chance to travel to the chosen destination
| 5
|
Jet2.com
|
great and all on time. good service
| 5
|
EasyJet
|
great and efficient
| 5
|
EasyJet
|
great and fast help
| 5
|
EasyJet
|
great and keep the good
| 5
|
EasyJet
|
great assistance
| 5
|
EasyJet
|
great assistance from Nadia
| 4
|
Ryanair
|
great cheap flights as long as you research it properly first and in my familily we have found early booking and taking whayever seats is best. but read all small print (boring ? yes but 100% wise) or watch your bill take off on it`s own .:)
| 4
|
Jet2.com
|
great communication from start to finish
| 5
|
Jet2.com
|
great company fantastic flights will be flying with jet2 soon
| 5
|
EasyJet
|
great customer experience. very helpful agent
| 5
|
EasyJet
|
great customer service
| 5
|
EasyJet
|
great customer service person
| 5
|
EasyJet
|
great customer service really easy to use great help !!
| 5
|
EasyJet
|
great customer service thanks
| 5
|
EasyJet
|
great customer service when talking on chat...my question sorted straight away
| 5
|
Jet2.com
|
great customer service, everything was quick, only had to wait for our flight, but overal great
| 5
|
Jet2.com
|
great customer service, only gave 4* because late departures both going out and flying back
| 4
|
EasyJet
|
great customer service, speedy answers, very helpfull assistanthappy with overall experience
| 5
|
Turkish Airlines
|
great customer/after sales service.the call center staff really helpfull, they managed to processed all my request.i'm glad dealing with them.
| 5
|
EasyJet
|
great experience
| 5
|
Jet2.com
|
great flight
| 5
|
Jet2.com
|
great flight and good experience travelling to Preveza, Greece
| 5
|
Jet2.com
|
great flight as always but the plane was a bit grubby the tray table was filthy
| 3
|
Jet2.com
|
great flight bigger bag allowance . so you no we're you are. none of the shenanigans like all the extras chargers like with easyjet. and rhino air
| 5
|
Jet2.com
|
great flight both outgoing and return, friendly staff at both airports and made us feel very welcome
| 5
|
Ryanair
|
great flight staff really frendly defantly use them again
| 5
|
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