ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
Ryanair	great flight, lovely flight attendants, we were late taking off due to French air traffic control strikes however we arrived 10 minute early to our destination. Can't complain as good as any	5
Jet2.com	great flights,flight attendants excellent.	5
Ryanair	great for cheap flights when no other options available. I dont like that at every step during the booking process optional extras are always included and you have to unselect them, then they offer all others such as cara and hotels etc before you get to the final booking pages. There's always an additional booking fee so it always ends up more expensive than first thought. Plus you get the service you pay for and everything else costs.	3
Ryanair	great for travellers on a budget!great if you are on a budget as flights are usually cheaper than competitors.I have always had a pleasant flight. the staff have been nice and friendly and there to help should you need it.the aircraft themselves are a little cramped however, so they are not suited for long haul flights especially if like my partner you are tall (6'4) as there is virtually no leg room.there have been delays in some instances with flights but this can happen anywhere and they do make every attempt to rectify it asap.overall i would recommend them. They havent steered me wrong really.	4
Jet2.com	great friendly service and excellent choice if drinks and snacks. Definitely will fly Jet2 again ðŸ˜	5
EasyJet	great help - thanks orun	5
EasyJet	great help and clear explanation of my questions	5
EasyJet	great help but shame having to pay to change a name when someone has died	5
EasyJet	great help by the agent	5
EasyJet	great help from Ayham. got my issue fixed.	5
EasyJet	great help from Malak. he / she has owned my problem from the french department and promised to confirm the conditions.	5
EasyJet	great help from Soufia, helped me correct my booking	5
EasyJet	great help thanks for everything	5
EasyJet	great help with booking change	5
EasyJet	great help, couldn't ask for more	5
EasyJet	great helpvery useful information	5
Ryanair	great holiday planner for students!! From flights to car rental...	4
Jet2.com	great in flight and brilliant check in . return flight delayed but that was weather conditions so all in all i always go to Jet2 first ..They do seem expensive now compared to some ryanair and easyjet flights and with check in luggage Â£50 each way you can easily add Â£200 on to your flight which ends up really expensive...so that needs keeping in check as in the present economic climate people may go to other providers.	5
Jet2.com	great jet2 website, BIG improvement.Not so good, Very long walk at manchester airport to and from some terminals. lot of building work at manchester airport, easy to get lost.Some codes for flight discounts not on for long and discontinued.	4
EasyJet	great job and got the results I wanted/needed since EasyJet cancelled my flight.	5
Jet2.com	great journey	5
EasyJet	great online experience, fast and clear, i could change my booking and pay for the fees in a secure way. Very professional assistant	5
Ryanair	great price - as I never paid for any baggage .young cabin crew as usual but friendly and well organisedflight only a bit lateI was a bit concerned about being charged extra for my small shoulder bag but it didnt happen** ADVICE - if charged unfairly (usually just before boarding so under duress) - VISA operates a ChargeBack method to get a refund - Ryanair would have to evidence and justify the charge to keep it.So pay then reclaim it!	3
Ryanair	great prices, easy to use (:	5
EasyJet	great prompt service	5
EasyJet	great respond	5
EasyJet	great response after being challengedprofessional & helpful	5
Turkish Airlines	great service	5
Jet2.com	great service , in time flights , excellent communication from staff to passengers	5
SAS	great service above average, rely comfortable. Among my best flight experiences as an trawler guide.	5
Jet2.com	great service and efficient	4
Jet2.com	great service and great price,staff very helpful	5
Jet2.com	great service and staff are fantastic	5
EasyJet	great service fixed probelm stright away nice person to deal with	5
EasyJet	great service from Lubna sorted my issue out very quickly	5
Jet2.com	great service from arriving at airport with a lot of JET2 staff to help get you through check in. Other queues are huge but Jet2 is very quick. Flights all left on time and were very smooth.	5
EasyJet	great service from the TC	5
Jet2.com	great service plenty room on seats only problem 2 1/2 hours delayed on return	4
EasyJet	great service! easy and express	5
Jet2.com	great service, missed flight and arranged another one quickly so we could get home. will definitely be using them again, so much better than Ryanair and EasyJet :-)	5
EasyJet	great service, once connected to an agent. i had to wait a while to be connected though	4
EasyJet	great srevicedealt with the baggage change easily	5
Jet2.com	great staff and the twilight baggage drop	5
Jet2.com	great staff great flightHowever I left my coat in the locker above when landed at TenerifeCould you tell me how I could retrieve it please	5
Jet2.com	great staff looking after you.nothing to much trouble.	5
Ryanair	great staff on FR9829 ask for a drink the 20mins later as the member of staff was too busy chatting to his colleague at the front of the plane i asked again waited another 10mins before getting my drink my parter asked for a cheese and ham croissant the lady said it will be 10 to 15 mins 30min later i asked another member of staff about the food come back 1min later with burnt food i told him i am not paying for burnt food ask him to replace it he pulled a face and went to ask a colleague who pulled a face then replace it will not be flying with them again	1
Jet2.com	great staff on board and no stairs to clime on entry to the plane	5
Jet2.com	great staff very friendlyGood serviceenjoyed my sandwich and lattegood seats 40 a and 40 bthanks again.	5
Jet2.com	great staff, friendly and attentive, everything done with a smile.	5
Jet2.com	great staff. very helpful	4
EasyJet	great support	5
EasyJet	great support for correcting my name as per the passport, thank you	5
EasyJet	great support from Fadi at easyJet care - thank you!	5
EasyJet	great support from SABA	5
EasyJet	great support!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!	5
EasyJet	great thanks	5
EasyJet	great thx to my assist. Rozana. she fix my problems easly. and easyjet chat app is very simple and comfortable.	5
EasyJet	great understanding of the issue and super quick solution found from the operator	5
Jet2.com	great value. everything on time. easy experience	5
EasyJet	great, very helpful	5
Iberia	ground crew in bilbao was horribly rude and unhelpful. we were flying from bilbao to newark with a tight connection in madrid. the person checking us in seemed to be frustrated with the diffilculty of communicating with a non spanish speaker. this is understandable, however when you work in the travel industry this is not uncommon. she was yelling at my daughter and telling her to be quiet and listen when my daughter was trying to explain that there were 6 people traveling but she was the only one checking a bag and we were all already checked into our flight and had our boarding passes. iberia needs to train their ground crew to be courteous and professional since they represent the company just as much as the flight crew does.	1
Jet2.com	ground staff both ways were great. the teat made sure we we were supported all the way to the plane. great choice	5
Ryanair	ground staff very rude tried to charge people for carry on bag	1
EasyJet	guide was very helpful and changed my booking for me	5
Eurowings	guys all EUROWINGS departments are bad no professionals and not accurate info even on there official websitemy mom had to travel from DÃ¼sseldorf to New YorkI booked her round trip, after the booking I found out that with this company the luggage is extra even for far destinations. For me makes sense to be like this if its a domestic flights, this particular flight is for a different Continent. but I get it its ur policy so I called in Germany to add luggage to her flight, Not third party i went on the official website of EUROWINGS to get their contacts , now you people don't have office number or assistants in the USA so i had to call all the way in Germany to get information and add something to my flight, on the official website it said 0.60 euro sent per call . i Called and they ask me for extra money for the service they are providing which is to help me add luggage to my flight , again not a third party company it was their official contact form their official website so they ask me for 20euro for that...i told them no its okay will do it my self online...moving on i asked if the food is free and the lady on the phone said, sir its long distance flight so of course we will provide the meals dinner and lunch â€¦.when the day of the flight came my mom was asked if she is want to order something from the menu ..she said yes and then they ask her to pay it now she didn't had cash so she gave them only card she had master card...and they didn't accepted it because they work only with visa card â€¦.so basically she had this long long flight with no food because she couldn't buy it â€¦.also yesterday i just received my phone bill and i was charged for 150$ for international flights...so yes definitely the #1 worst experience everso EUROWING IS flying people to different Continents but no contact in other countries like America or offices , so people like me have to call from New York to Germany to get all this wrong info from not knowlidgabe people about meals i was also asked for the additional charge if i want them to help me add the additional luggage, and the wrong info in their website about the phone fees from different countries â€¦.again if i have a domestic flight in same country i don't need so much luggage i get if they want me to pay extra for it... but going to a different continent and u expect people to go with their back pack hahaha its crazy all companies give you at least 23kg per person some even more....that a standard..over the phone customer service was very cold and not accurate about the meals...so u guys have work info on the website also you guys have people who are not knowledgeable about their job and what are the policies. that ruined my whole idea of Germany and German people terrible at customer service not very professional and accurate with information and even their official website not accurate ..please learn how to provide better service for everyone...i will make sure nobody from my family get this experience that you provide.	1
EasyJet	guys let me tell you this, NEVER BOOK WITH EASY JET, YOU WILL REGRET IT!They are there only for your money! And even if the website tells you that you will recieve a refund, but their customer service people will just tell you that its not the case, those people dont even know their own regulations.WHAT A DISASTROUS COMPANY!	1
EasyJet	had 2 wait a min but they were awesome and supa helpful	5
EasyJet	had a flight change where i lost 12 hours of my holiday so the whole last day, contacted through live chat as was sorted in matter of minutes	5
Lufthansa	had a flight on 16/12/2022 from Manchester to Okinawa with two stops one in Frankfurt and one in Tokyo on premium economy class. The flight frim Manchester to Frankfurt was delayed with 1 hour and 49 minutes and i missed my connection flights After i've waited 8 hr at the queue in Frankfurt for rebooking my ticket the lady at the counter told me that she can't find a direct flight to Tokyo so i have to fligh from Frankfurt to Rome the next morning and from there to Tokyo and Okinawa. She booked my flight at a lower class that i bought initially.The flight from Frankfurt to Rome was delayed again and AGAIN i missed the connection flights.I forgot to say i was assured that my luggage will be transferd to the next flight.In Rome i went to Lufthansa counter and the lady was very rude starting shouting at me saying it was my fault that i missed my flight because i was not at the boarding gate in time. I tried to explain that my flight was delayed and it wasn't my fault.They manage to rebook again this time with AirFrance from Rome to Paris and from Paris to Tokyo and Okinawa. Luckily i arrived in time to Paris for my connection flight.I arrived in Okinawa two days later than i planned , waisted two days of my holiday. And on top of that my luggage is lost, no wonder. Thank you Lufthansa!!!	1
EasyJet	had a nice help from the assistance. thank you so much it was very helpfull	5
Grupo AirFrance-KLM	had a ticket cancelled when covid started, calls emails until i have got an answer on July 23, promising to transfer the amount Â£750, they took account details and then they disappear again, i am thinking of a short trip to Amsterdam just to see them at the airport and come back, thats the only way i think.	1
Eurowings	had bad experience with your staff at mallorca airport-they dont want to see the euro wings app boarding passes where i did buy a cabin bag and upgraded to group1 and the others travelling with me were on group2. she says you all are in group 2 and cannot take cabin bag with me. so she took money from me, printed boarding passes and then there it is clearly written group 1 on my card( we saw them at the gate, as this drama has delayed our planned time so we had to rush ). cannot belive this and was hope less . never after with euro wings	1
EasyJet	had been waiting for a response to an emailed query, this was better as i was able to chat to an agent	4
EasyJet	had flight changed so had to ring to cancel as new flight was not suitable rang given number 03303655000 waited 30 mins with no responsewhile waiting came on this forum seen people recommending a different number rather than hang up my wife called 03303655030 and to our amazement it was answered after just 2 rings and my problem was sorted thank you for posting this number on here and i hope this helps others from having to wait so long	5
EasyJet	had good experience with adding my daughter to my booking it was straight forwar staff was helpful	5
Grupo AirFrance-KLM	had my tickets canceled by KLM for a trip I was connecting to. My flight was canceled and I couldn't make my first KLM flight. I was re-routed on my initial flight and was going to try to connect to my remaining KLM flight. Due to traveling I was unable to reach KLM in advance of this as I was in the air. They canceled remaining 3 flights and refused to refund any money for the flights they would have been able to re-sell the tickets for.They even declined to refund me the luggage and upgrades that I had purchased. Will look long and hard in the future to avoid KLM.UPDATE: So for some reason. Have no option to respond to the KLM comments. But has called customer service and tried to resolve the issue. Would not have posted a review if I had not had tried that and had another bad experience.	1
Pegasus Airlines	had my worries about this airline after reading the reviews. but need not have worried. fast check in at manchester. flight left a few minutes late but made up the time on arrival in antalya. friendly staff on flight. again fast check in on return. left on time. had worse experiences on big uk airlines. will have no problems about this airline in the future. 10/10	5
EasyJet	had no idea of seat space on airline, never fully booked and i take this flight every 2 weeks.	3
Ryanair	had no problems with them	5
Ryanair	had somegood holidays with this company, but occasionally the service and the on board staff havent been as professional as they could have been	3
EasyJet	had the worst customer service experience with Easyjet. The rep was appalling . Wanted to cancel due the death of a parent. His manners were beyond belief and wouldn't even contemplate a refund without a death certificate. Easyjet deserve no customers !	1
EasyJet	had to add a first name to a booking and it was done quickly and efficiently in minutes	5
EasyJet	had to amend booking via chat excellent service quick and polite agent	5
EasyJet	had to change a booking as had incorrectly booked a large cabin bag instead of the larger hold luggage bag. was surprisingly easy to change using their online assistance and wasn't any extortionate charge. this review refers to this only as haven't flown with them yet!	5
Vueling	had to pay exrta 45â‚¬ for luggage and they manage to lose it for 1h30 flight	1
EasyJet	had to wait a while, but efficient and sorted my issue within a couple of minutes	5
EasyJet	had to wait for ages on the chat then when one came he didn't answer my question	1
EasyJet	had to wait for hours but got flight changed as requested. Efficient operator	5
EasyJet	hamza was not helpful to be honest and he ended the conversation without me being done with my questions.really bad serviece	1
EasyJet	hamzh was very helpfull	5
Ryanair	happy to pay the Â£8 each for hot food when we boarded. Didnt buy lottery tickets or the countless other stuff they were flogging. Took a smart phone so i could watch the films on it with headphones in. Took hand luggage of the correct size so had no check it luggage. Loved it!	5
EasyJet	hard to find the chat, and when you find it there is no obvious prompt to request help from a human when the bot doesn't understand	3
EasyJet	haroun helped me with my problem.	5
EasyJet	haroun was lovely , great and kind service provider	5
EasyJet	haroun was very helpful, patience and fix the issue i had.really friendly and took his time helping with the request	5
Vueling	has anyone managed to get compensation? and if so how? our return flight was cancelled may 2022 less than 7 days before we went on holiday and we had to come back a day early on another flight. We are entitled to compensation but the process doesn't work as it's all online and you have to pick the flight number that was cancelled but as it was cancelled it's not there! we therefore picked our new return flight and they are saying we didn't have a cancelled flight despite us explaining the situation multiple times in emails! they take months to reply and then deny our claim. They aren't signed up to a regulatory board so we can't complain that way. What do we do????-	1
Lufthansa	has only profit in mind, people and health dont count	1
EasyJet	have been using EJ for years. Multiple times in a year. Yes, the odd flight is delayed etc but overall they are very good, especially when you take in to consideration the prices. Staff always seem friendly enough. the app and online booking system is brilliant. i have cancelled and moved flights before all through the app. they put ryanair to shame.	5
Ryanair	have flew whit this company before it is cheap and the staff is politebut there on line chat stinks just be in contact with operator Nomsayou get one answer and then you are kicked out in the bluethey should really do something about this employee just wantcancel a travel plan did not expect any refund this Nomsa is really rude	3
Lufthansa	have flight voucher for my family. could not redeem all, impossible to reach the lufthansa customer service (on the phone after 1 h waiting time abandoned several times). I will not travel with lufthansa in the future and make regional vacation by car.habe Flight vouchers fÃ¼r meine 5 kÃ¶pfige Familie. Konnte nicht alle einlÃ¶sen, unmÃ¶glich den Lufthansa customer service zu erreichen (am telefon nach 1 h wartezeit mehrfach aufgegeben, keine andere Art Lufthansa zu erreichen). ich werde zukÃ¼nftig auf Reisen mit Lufthansa verzichten und regionalen Urlaub machen mit dem Auto.	1

Ryanair

great flight, lovely flight attendants, we were late taking off due to French air traffic control strikes however we arrived 10 minute early to our destination. Can't complain as good as any

5

Jet2.com

great flights,flight attendants excellent.

5

Ryanair

great for cheap flights when no other options available. I dont like that at every step during the booking process optional extras are always included and you have to unselect them, then they offer all others such as cara and hotels etc before you get to the final booking pages. There's always an additional booking fee so it always ends up more expensive than first thought. Plus you get the service you pay for and everything else costs.

3

Ryanair

great for travellers on a budget!great if you are on a budget as flights are usually cheaper than competitors.I have always had a pleasant flight. the staff have been nice and friendly and there to help should you need it.the aircraft themselves are a little cramped however, so they are not suited for long haul flights especially if like my partner you are tall (6'4) as there is virtually no leg room.there have been delays in some instances with flights but this can happen anywhere and they do make every attempt to rectify it asap.overall i would recommend them. They havent steered me wrong really.

4

Jet2.com

great friendly service and excellent choice if drinks and snacks. Definitely will fly Jet2 again ðŸ˜

5

EasyJet

great help - thanks orun

5

EasyJet

great help and clear explanation of my questions

5

EasyJet

great help but shame having to pay to change a name when someone has died

5

EasyJet

great help by the agent

5

EasyJet

great help from Ayham. got my issue fixed.

5

EasyJet

great help from Malak. he / she has owned my problem from the french department and promised to confirm the conditions.

5

EasyJet

great help from Soufia, helped me correct my booking

5

EasyJet

great help thanks for everything

5

EasyJet

great help with booking change

5

EasyJet

great help, couldn't ask for more

5

EasyJet

great helpvery useful information

5

Ryanair

great holiday planner for students!! From flights to car rental...

4

Jet2.com

great in flight and brilliant check in . return flight delayed but that was weather conditions so all in all i always go to Jet2 first ..They do seem expensive now compared to some ryanair and easyjet flights and with check in luggage Â£50 each way you can easily add Â£200 on to your flight which ends up really expensive...so that needs keeping in check as in the present economic climate people may go to other providers.

5

Jet2.com

great jet2 website, BIG improvement.Not so good, Very long walk at manchester airport to and from some terminals. lot of building work at manchester airport, easy to get lost.Some codes for flight discounts not on for long and discontinued.

4

EasyJet

great job and got the results I wanted/needed since EasyJet cancelled my flight.

5

Jet2.com

great journey

5

EasyJet

great online experience, fast and clear, i could change my booking and pay for the fees in a secure way. Very professional assistant

5

Ryanair

great price - as I never paid for any baggage .young cabin crew as usual but friendly and well organisedflight only a bit lateI was a bit concerned about being charged extra for my small shoulder bag but it didnt happen** ADVICE - if charged unfairly (usually just before boarding so under duress) - VISA operates a ChargeBack method to get a refund - Ryanair would have to evidence and justify the charge to keep it.So pay then reclaim it!

3

Ryanair

great prices, easy to use (:

5

EasyJet

great prompt service

5

EasyJet

great respond

5

EasyJet

great response after being challengedprofessional & helpful

5

Turkish Airlines

great service

5

Jet2.com

great service , in time flights , excellent communication from staff to passengers

5

SAS

great service above average, rely comfortable. Among my best flight experiences as an trawler guide.

5

Jet2.com

great service and efficient

4

Jet2.com

great service and great price,staff very helpful

5

Jet2.com

great service and staff are fantastic

5

EasyJet

great service fixed probelm stright away nice person to deal with

5

EasyJet

great service from Lubna sorted my issue out very quickly

5

Jet2.com

great service from arriving at airport with a lot of JET2 staff to help get you through check in. Other queues are huge but Jet2 is very quick. Flights all left on time and were very smooth.

5

EasyJet

great service from the TC

5

Jet2.com

great service plenty room on seats only problem 2 1/2 hours delayed on return

4

EasyJet

great service! easy and express

5

Jet2.com

great service, missed flight and arranged another one quickly so we could get home. will definitely be using them again, so much better than Ryanair and EasyJet :-)

5

EasyJet

great service, once connected to an agent. i had to wait a while to be connected though

4

EasyJet

great srevicedealt with the baggage change easily

5

Jet2.com

great staff and the twilight baggage drop

5

Jet2.com

great staff great flightHowever I left my coat in the locker above when landed at TenerifeCould you tell me how I could retrieve it please

5

Jet2.com

great staff looking after you.nothing to much trouble.

5

Ryanair

great staff on FR9829 ask for a drink the 20mins later as the member of staff was too busy chatting to his colleague at the front of the plane i asked again waited another 10mins before getting my drink my parter asked for a cheese and ham croissant the lady said it will be 10 to 15 mins 30min later i asked another member of staff about the food come back 1min later with burnt food i told him i am not paying for burnt food ask him to replace it he pulled a face and went to ask a colleague who pulled a face then replace it will not be flying with them again

1

Jet2.com

great staff on board and no stairs to clime on entry to the plane

5

Jet2.com

great staff very friendlyGood serviceenjoyed my sandwich and lattegood seats 40 a and 40 bthanks again.

5

Jet2.com

great staff, friendly and attentive, everything done with a smile.

5

Jet2.com

great staff. very helpful

4

EasyJet

great support

5

EasyJet

great support for correcting my name as per the passport, thank you

5

EasyJet

great support from Fadi at easyJet care - thank you!

5

EasyJet

great support from SABA

5

EasyJet

great support!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

5

EasyJet

great thanks

5

EasyJet

great thx to my assist. Rozana. she fix my problems easly. and easyjet chat app is very simple and comfortable.

5

EasyJet

great understanding of the issue and super quick solution found from the operator

5

Jet2.com

great value. everything on time. easy experience

5

EasyJet

great, very helpful

5

Iberia

ground crew in bilbao was horribly rude and unhelpful. we were flying from bilbao to newark with a tight connection in madrid. the person checking us in seemed to be frustrated with the diffilculty of communicating with a non spanish speaker. this is understandable, however when you work in the travel industry this is not uncommon. she was yelling at my daughter and telling her to be quiet and listen when my daughter was trying to explain that there were 6 people traveling but she was the only one checking a bag and we were all already checked into our flight and had our boarding passes. iberia needs to train their ground crew to be courteous and professional since they represent the company just as much as the flight crew does.

1

Jet2.com

ground staff both ways were great. the teat made sure we we were supported all the way to the plane. great choice

5

Ryanair

ground staff very rude tried to charge people for carry on bag

1

EasyJet

guide was very helpful and changed my booking for me

5

Eurowings

guys all EUROWINGS departments are bad no professionals and not accurate info even on there official websitemy mom had to travel from DÃ¼sseldorf to New YorkI booked her round trip, after the booking I found out that with this company the luggage is extra even for far destinations. For me makes sense to be like this if its a domestic flights, this particular flight is for a different Continent. but I get it its ur policy so I called in Germany to add luggage to her flight, Not third party i went on the official website of EUROWINGS to get their contacts , now you people don't have office number or assistants in the USA so i had to call all the way in Germany to get information and add something to my flight, on the official website it said 0.60 euro sent per call . i Called and they ask me for extra money for the service they are providing which is to help me add luggage to my flight , again not a third party company it was their official contact form their official website so they ask me for 20euro for that...i told them no its okay will do it my self online...moving on i asked if the food is free and the lady on the phone said, sir its long distance flight so of course we will provide the meals dinner and lunch â€¦.when the day of the flight came my mom was asked if she is want to order something from the menu ..she said yes and then they ask her to pay it now she didn't had cash so she gave them only card she had master card...and they didn't accepted it because they work only with visa card â€¦.so basically she had this long long flight with no food because she couldn't buy it â€¦.also yesterday i just received my phone bill and i was charged for 150$ for international flights...so yes definitely the #1 worst experience everso EUROWING IS flying people to different Continents but no contact in other countries like America or offices , so people like me have to call from New York to Germany to get all this wrong info from not knowlidgabe people about meals i was also asked for the additional charge if i want them to help me add the additional luggage, and the wrong info in their website about the phone fees from different countries â€¦.again if i have a domestic flight in same country i don't need so much luggage i get if they want me to pay extra for it... but going to a different continent and u expect people to go with their back pack hahaha its crazy all companies give you at least 23kg per person some even more....that a standard..over the phone customer service was very cold and not accurate about the meals...so u guys have work info on the website also you guys have people who are not knowledgeable about their job and what are the policies. that ruined my whole idea of Germany and German people terrible at customer service not very professional and accurate with information and even their official website not accurate ..please learn how to provide better service for everyone...i will make sure nobody from my family get this experience that you provide.

1

EasyJet

guys let me tell you this, NEVER BOOK WITH EASY JET, YOU WILL REGRET IT!They are there only for your money! And even if the website tells you that you will recieve a refund, but their customer service people will just tell you that its not the case, those people dont even know their own regulations.WHAT A DISASTROUS COMPANY!

1

EasyJet

had 2 wait a min but they were awesome and supa helpful

5

EasyJet

had a flight change where i lost 12 hours of my holiday so the whole last day, contacted through live chat as was sorted in matter of minutes

5

Lufthansa

had a flight on 16/12/2022 from Manchester to Okinawa with two stops one in Frankfurt and one in Tokyo on premium economy class. The flight frim Manchester to Frankfurt was delayed with 1 hour and 49 minutes and i missed my connection flights After i've waited 8 hr at the queue in Frankfurt for rebooking my ticket the lady at the counter told me that she can't find a direct flight to Tokyo so i have to fligh from Frankfurt to Rome the next morning and from there to Tokyo and Okinawa. She booked my flight at a lower class that i bought initially.The flight from Frankfurt to Rome was delayed again and AGAIN i missed the connection flights.I forgot to say i was assured that my luggage will be transferd to the next flight.In Rome i went to Lufthansa counter and the lady was very rude starting shouting at me saying it was my fault that i missed my flight because i was not at the boarding gate in time. I tried to explain that my flight was delayed and it wasn't my fault.They manage to rebook again this time with AirFrance from Rome to Paris and from Paris to Tokyo and Okinawa. Luckily i arrived in time to Paris for my connection flight.I arrived in Okinawa two days later than i planned , waisted two days of my holiday. And on top of that my luggage is lost, no wonder. Thank you Lufthansa!!!

1

EasyJet

had a nice help from the assistance. thank you so much it was very helpfull

5

Grupo AirFrance-KLM

had a ticket cancelled when covid started, calls emails until i have got an answer on July 23, promising to transfer the amount Â£750, they took account details and then they disappear again, i am thinking of a short trip to Amsterdam just to see them at the airport and come back, thats the only way i think.

1

Eurowings

had bad experience with your staff at mallorca airport-they dont want to see the euro wings app boarding passes where i did buy a cabin bag and upgraded to group1 and the others travelling with me were on group2. she says you all are in group 2 and cannot take cabin bag with me. so she took money from me, printed boarding passes and then there it is clearly written group 1 on my card( we saw them at the gate, as this drama has delayed our planned time so we had to rush ). cannot belive this and was hope less . never after with euro wings

1

EasyJet

had been waiting for a response to an emailed query, this was better as i was able to chat to an agent

4

EasyJet

had flight changed so had to ring to cancel as new flight was not suitable rang given number 03303655000 waited 30 mins with no responsewhile waiting came on this forum seen people recommending a different number rather than hang up my wife called 03303655030 and to our amazement it was answered after just 2 rings and my problem was sorted thank you for posting this number on here and i hope this helps others from having to wait so long

5

EasyJet

had good experience with adding my daughter to my booking it was straight forwar staff was helpful

5

Grupo AirFrance-KLM

had my tickets canceled by KLM for a trip I was connecting to. My flight was canceled and I couldn't make my first KLM flight. I was re-routed on my initial flight and was going to try to connect to my remaining KLM flight. Due to traveling I was unable to reach KLM in advance of this as I was in the air. They canceled remaining 3 flights and refused to refund any money for the flights they would have been able to re-sell the tickets for.They even declined to refund me the luggage and upgrades that I had purchased. Will look long and hard in the future to avoid KLM.UPDATE: So for some reason. Have no option to respond to the KLM comments. But has called customer service and tried to resolve the issue. Would not have posted a review if I had not had tried that and had another bad experience.

1

Pegasus Airlines

had my worries about this airline after reading the reviews. but need not have worried. fast check in at manchester. flight left a few minutes late but made up the time on arrival in antalya. friendly staff on flight. again fast check in on return. left on time. had worse experiences on big uk airlines. will have no problems about this airline in the future. 10/10

5

EasyJet

had no idea of seat space on airline, never fully booked and i take this flight every 2 weeks.

3

Ryanair

had no problems with them

5

Ryanair

had somegood holidays with this company, but occasionally the service and the on board staff havent been as professional as they could have been

3

EasyJet

had the worst customer service experience with Easyjet. The rep was appalling . Wanted to cancel due the death of a parent. His manners were beyond belief and wouldn't even contemplate a refund without a death certificate. Easyjet deserve no customers !

1

EasyJet

had to add a first name to a booking and it was done quickly and efficiently in minutes

5

EasyJet

had to amend booking via chat excellent service quick and polite agent

5

EasyJet

had to change a booking as had incorrectly booked a large cabin bag instead of the larger hold luggage bag. was surprisingly easy to change using their online assistance and wasn't any extortionate charge. this review refers to this only as haven't flown with them yet!

5

Vueling

had to pay exrta 45â‚¬ for luggage and they manage to lose it for 1h30 flight

1

EasyJet

had to wait a while, but efficient and sorted my issue within a couple of minutes

5

EasyJet

had to wait for ages on the chat then when one came he didn't answer my question

1

EasyJet

had to wait for hours but got flight changed as requested. Efficient operator

5

EasyJet

hamza was not helpful to be honest and he ended the conversation without me being done with my questions.really bad serviece

1

EasyJet

hamzh was very helpfull

5

Ryanair

happy to pay the Â£8 each for hot food when we boarded. Didnt buy lottery tickets or the countless other stuff they were flogging. Took a smart phone so i could watch the films on it with headphones in. Took hand luggage of the correct size so had no check it luggage. Loved it!

5

EasyJet

hard to find the chat, and when you find it there is no obvious prompt to request help from a human when the bot doesn't understand

3

EasyJet

haroun helped me with my problem.

5

EasyJet

haroun was lovely , great and kind service provider

5

EasyJet

haroun was very helpful, patience and fix the issue i had.really friendly and took his time helping with the request

5

Vueling

has anyone managed to get compensation? and if so how? our return flight was cancelled may 2022 less than 7 days before we went on holiday and we had to come back a day early on another flight. We are entitled to compensation but the process doesn't work as it's all online and you have to pick the flight number that was cancelled but as it was cancelled it's not there! we therefore picked our new return flight and they are saying we didn't have a cancelled flight despite us explaining the situation multiple times in emails! they take months to reply and then deny our claim. They aren't signed up to a regulatory board so we can't complain that way. What do we do????-

1

Lufthansa

has only profit in mind, people and health dont count

1

EasyJet

have been using EJ for years. Multiple times in a year. Yes, the odd flight is delayed etc but overall they are very good, especially when you take in to consideration the prices. Staff always seem friendly enough. the app and online booking system is brilliant. i have cancelled and moved flights before all through the app. they put ryanair to shame.

5

Ryanair

have flew whit this company before it is cheap and the staff is politebut there on line chat stinks just be in contact with operator Nomsayou get one answer and then you are kicked out in the bluethey should really do something about this employee just wantcancel a travel plan did not expect any refund this Nomsa is really rude

3

Lufthansa

have flight voucher for my family. could not redeem all, impossible to reach the lufthansa customer service (on the phone after 1 h waiting time abandoned several times). I will not travel with lufthansa in the future and make regional vacation by car.habe Flight vouchers fÃ¼r meine 5 kÃ¶pfige Familie. Konnte nicht alle einlÃ¶sen, unmÃ¶glich den Lufthansa customer service zu erreichen (am telefon nach 1 h wartezeit mehrfach aufgegeben, keine andere Art Lufthansa zu erreichen). ich werde zukÃ¼nftig auf Reisen mit Lufthansa verzichten und regionalen Urlaub machen mit dem Auto.

1