ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
EasyJet	have had phone put down on me twice during customer service calls "I'm just going to speak to my supervisor".... wait 45 mins, then dead call tone... not to mention making me pay extra for another flight as the first they refused entry on as I was 1 min late after gate closure... thieves	1
Vueling	have never seen or felt so humuliated. Me and my friend came to Sevilla from Belgrade with our small hand luggage completly normal and in return they did not allow us to take it with us inside plane but we had to pay 60â‚¬ to be placed in plane cargo hold. They have no office in airport to complain.Online check in was also impossible for departure and arrival because of our nationality (Bosnia&Herzegovina)Completly unproffesional service but professional robbery of their customers.I will never use them again in future	1
Grupo IAG	have tried to pay for a change of seats on three occasions using three different browsers, the system does not allow me to do so and reverts to a error page. Spoke to customer services who said that the airport puts a stop on some seats being sold... not sure why they were available on the system. Not helpful at all and still unable to change seats.	1
Jet2.com	have used jet2 since the collapse of Monarch and have been the ideal airline to take their place	5
Jet2.com	have you heard if paper work been blown away in the wind for a delay reason mmmm	3
Ryanair	having previousely had good experiences with Ryanair I am loathe to write a bad review but having dealt Ryanair's customer service a 1* review is the only option. booked flights to Tenerife and tried to add on luggage - when I came to check out was was charging me incorrectly a significantly higher fee - tried speaking to Ryanair using phone number (didn't work and chatbot - useless) thought I would speak to customer service next day to resolve - an utterly pointless excercise where they told me I should have spoken to them at time of booking (impossible!) and they had zero interest in my problem or helping me - made a formal complint and the reply was such that they hadn't even read my complaint and then decided not to speak to me anymore - their customer service sadly doesn't even merit 1*	1
Jet2.com	having to board via steps and not a bridgegot wet both timesusing a bus to get to planeold fashioned and certainly not 2024	3
EasyJet	having to find a way of contacting you and not having individual bagage needs available on booking in was very poor.... Why should i have to have same allowances as my partner	3
EasyJet	he reversed my mistaken name for free of charge!! he is an angel	5
EasyJet	he was easy to deal with, answered all my queries and ultimately found a resolution	5
EasyJet	he was just amazing , i been so worried about this flight since i last spoke to somebody in the summer, who couldn't seem to help. It is 3.30am and he was so proffesional	5
EasyJet	he was very helpful , and patient	5
EasyJet	he was very unhelpful but also rude, he didn't show empathetic at all	1
Turkish Airlines	heard such good things about Turkish airlines that I thought I would give it a try. NEVER AGAIN! My Turkish Airline flight to Istanbul was 2 hours late so I missed my connection on another TK flight. They made buy a whole new ticket ($4000) even though it was their fault I missed my flight. Made no compensation for it. Had to spend another night in Istanbul at own expense. Also, the business class seats are poorly designed and uncomfortable. Stay away!	1
EasyJet	hello everyone...Easy jet flights booked and paid for in full January 2020...outbound flight to Hungary was for Monday 27th July...yes the flight would take us but Hungary has low cases of Covid so the Country has quite rightly introduced entry restrictions from the UK...basically with numerous calls to easyjet and online we have had no reply to our concerns or if we could get a refund or defer the flight until Hungarys entry restrictions are lifted...but nothing from Easyjet...took my money and it looks like the company are keeping it...along with countless other passengers...it should be made illegal for such practices as when I booked there was no lockdown or restrictions. Easyjet should be boycotted by all as they are a company whom hold all customers with contempt. I know they are a cheap airline but all the money they have kept is totally wrong.	1
EasyJet	hello my name is AsimI recently flew with EasyJet on flight EZY301 from Edinburgh to Luton on the 7th of October 2024, and returned on flight EZY302 from Luton to Edinburgh on the 9th of October. Unfortunately, my experience was highly disappointing, primarily due to the way I was treated by the staff and the unjustified baggage charges.Baggage Issues:I was charged Â£48 on each leg of the trip for my cabin bag, despite the fact that it fully fitted into the luggage cage provided by EasyJet to check bag size. I even took a photo of my bag to prove this. It is a mini bag that meets all the cabin size requirements, so being charged was completely unfair. When I explained this to the staff, I was met with rudeness and a total lack of understanding. The staff member in the photo I uploaded was especially unprofessional and forcefully charged me, stating that if I did not pay, my ticket would be canceled. This was an outrageous demand, leaving me feeling bullied into paying for something that wasn't even necessary.Staff Attitude:The treatment I received from the EasyJet staff was unacceptable. Not only was I unfairly charged, but the staff were rude and dismissive throughout the process. They showed no respect for me as a customer, and their tone and manner were completely unprofessional. Instead of resolving the issue calmly, they created unnecessary stress. I believe customer service should be at the heart of any airline's operations, but EasyJet clearly doesn't prioritize that.Final Thoughts:I would strongly advise against flying with EasyJet. Their staff were rude, they overcharge for baggage unnecessarily, and they show no appreciation for their customers. There are plenty of other airlines that value customer service and treat passengers fairly. EasyJet was a complete disappointment, and I rate them 0/10. I will never fly with them again, and I recommend that others avoid this airline as well.	1
Iberia	hello,i was traveling Sunday night from Paris to Madrid and then from Madrid to Buenos Aires and i have been denied to enter in Argentina once i got in the customs there.I have been spending more than 4hours in the customs jail.it is such a joke that i showed all my valid paperworks allowing me to travel for a professional reason at the IBERIA gate once in France and once in Madrid but once I arrived in Argentina, they told me that i don't have all the papers needed.i am wondering if this company thinks that it is fun to travel for almost 20hours on the other side of the world, spend 4hours in the customs, being denied and put back on a flight back to europe for another 20hours?how do you explain that the Iberia's employees checked all my papers multiple times and said that everything was good to go??if they would have checked my paper in Paris and told me that i was missing some papers then it would have been fine but you guys made me travel 20hours to be denied.It is just not professional at all!Iberia airline company is in touch with all the authorities from different countries and should have been able to tell me from the beginning the outcome of my trip.It is definitely a huge mistake from Iberia and they don't want to accept it.What would be the difference for them to refound a client or just offer him another ticket in their balance sheet? Nothing!!I am really disappointed from this company.I won't ever book flight with Iberia again if things stay like this and I will make sure all my contacts and people around me know that they are not reliable.It is definitely not ethical from this airline companyl.	1
EasyJet	help full got my flight changed	5
EasyJet	help is non existent	1
EasyJet	help me in in a crashed plane and the female pylot wont even show me her feethlep me im dying but the food was good i had beens on tost	1
EasyJet	help was fast and clear	5
EasyJet	helped with query	5
EasyJet	helpful & friendly!	5
EasyJet	helpful advisor but he/she could not help my problem	4
EasyJet	helpful and concise	5
Jet2.com	helpful and efficient	5
EasyJet	helpful and quick resolution. understood the problem without much hassle	5
EasyJet	helpful and quick. Understood the issue and resolved it promptly	5
EasyJet	helpful customer service, they changed the date of my travel easily as required.	5
EasyJet	helpful support to book a child ticket onto my account.	5
EasyJet	helpful, answer quickly and effectively	5
EasyJet	helpful, clear instructions and helped me with my issue.	5
Jet2.com	helpful, friendly service and staff	5
Jet2.com	helpful, polite and well organised staff throughout - a fantastic airline and a pleasurable experience as usual. Keep up the good work	5
EasyJet	helpful, quick and simple	5
EasyJet	helpful, solution oriented	5
EasyJet	helpful. fast. empathetic.	5
EasyJet	hey Easyjet.Ive been a easy jet plus card holder for many years and a flight club memeber but no more. Ive always encouraged people to use your airline too. What happened to hands free? Suddenly the cost of putting luggage in the hold has become crazy. Ryanair now provides better value with their all inclusive option. Sad times	1
Turkish Airlines	hi can someone get back to me via email about my booking and tell me how much baggage allowanace we have as we havent paid for any do we get one for free with the price	2
Turkish Airlines	hi guys pls everyone read this and see how bad is turkish airlines. i bought my ticket from thy 6 months ago and mostly this ticket cost around $350-$400 but paid $920 bcoz only they fly to Russia anyway ticket was $800 and options says if you wanna carry 20kg luggage with you another cost 120$ and i paid all. so i travelled to kazan in airport my luggage was missing they said your luggage stuck in istanbul airport.i only went to kazan for 4 days. so my holiday over and still i didnt received my luggage.and back to istanbul. thy stuff told me we sent your luggage to kazan:) now kazan stuff need to send it back. after one week my luggage back..so my question is why I PAID 120$. i asked THY you guys need to pay my 120$ back and you know what they said? we cant bcoz we carried your luggage:)))) when i pay my ticket options says you wanna carry extra 20kg with you but luggage wasnt with me. IN ISTANBUL AIRPORT YOU CANT FIND ANY THY STUFF for solve the issue. and all other stuff no helpfull and ,rude, i dont understand how this airlanes advertised europa best airlines?	1
Ryanair	hi i really would not give them a good review,i tried to bring a guitar on the plane today which i had a ticket for, and the ryanair staff were extremely rude and unaccommodating and would not let me take it on and when i said ok i will leave it behind they would not even let me take the picks out to put in my hand luggage!!!!i advise any guitarist to pick (mind the pun)another airline which is more guitar accommodating.	1
Norwegian	hi there, since cancelling my flight about 7 years ago and lies after lies at the airport, staff who couldnt care less and eventually going to the CAA about you (and winning compensation) - i have never flown with you since - having been a regular passenger before i have used other air lines.... just thought you might like to know. i hope the covid crisis hit your airline hard lol ;-)	1
Ryanair	hi, checked in for the flight early in the day for the free seat allocation, and only 20% of the plane was allocated, yet they still split my wife and myself up, I was put in the front of the plane in a middle seat, and my wife was put in the back of the plane in a middle seat, so far from happy at the way ryanair is ripping off customer's that want to sit together, not a lot to ask for, but out of principle, ryanair will be bottom of any list when booking flights, car hire and hotels from now on.Their greed and foul tactics have finally hit rock bottom.had to bow down and pay the extra for seats just to sit together.	1
Ryanair	hiSaturday I traveled with RyanAir from Budapest to Copenhagen.When I arrived at the Airport I was told that I did not have check-in online and therefore has to pay a bill of 45 Euro.There is two issues / complaints related to my bill and check-in:1) Information from RyanAir concerning check-in is so difficult to understand and easy to miss necessary information, that it is obvious to make mistakes and get a bill from RyanAir. I received a confirmation where the information was hide at the end of the mail (page 8) which I saw today back in Denmark, and the SMS referred to a YouTube Video and include nothing about a bill of 45 Euro for each ticket.If RyanAir want to secure the customer make the online registration it could be easy by a more accessible information, but RyanAir have apparently not this approach to the customer.2) At check-inn in Budapest I experience more than 7 different families who has miss the online check-in and has received a bill from RyanAir. This is more than 20 persons who has to pay and I was there for only 10 minutes !RyanAir business model is apparently based on billing the customer, untrustworthy level of information and price settings and misunderstanding of customer service and value.I will for sure never travelling with RyanAir again and will make sure everybody I know will do the same.(For instance look at EasyJet and Norwegian, they have the same price level but a totally different approach to customers)	1
Vueling	hidden fees (100 eur extra hand luggage! and unclearly stated, which is against the EU law), unfriendly staff overall very bad service.	1
EasyJet	honestly has to be the worst ever	1
Ryanair	honestly i feel sorry for the company! they are massively let down by their staff! "pcc jakub w" in particular! he was meant to be able to help me on the webchat.. no manners at all! i cancelled a package flight and i have had continuous and repetitive emails to add extras onto this CANCELLED flight, i never even have this many notifications for flights have had taken!! when i asked jakub to remove this, he was rude and unhelpful with his response. there was not even an apology as to his inability to remove the flight from my account and his incompetence in his job. yes, ill admit a snotty message was sent by myself but instead of trying to rectify and calm the situation, he just asked what else i needed help with - as someone who also works in customer service, there was no care towards my experience with himself, if he's in a bad mood then he needs some happy pills instead of projecting his issues onto ryanair customers. baring in mind some of the admin fees, you could assume the company make enough money to employ staff who can be trained and have a sense of job satisfaction to take pride in the duty of care to customers. as many times i have used this airline to travel back home to ireland, jakub has made me lose complete faith in the company. i will be proceeding to delete my account and fly with aer lingus!!!!	2
Ryanair	honestly the best airline.... at being the worst airline. where can i start. rude staff, delayed flight and not telling us why. baggage off late expensive on board prices, hair in my food and encouaged gambling lotto tickets to a 12 year old. never book this airline.............Ever	1
Iberia	honestly the flight was fine, but the customer service is terrible and the website is so super buggy and nothing works, I've spent hours on the phone trying to change my flight which I had booked as Flex anyway and literally everyone on the phone is clueless! Absolutely would not recommend, not even a little! Quiet disgraceful for being a national Airline	1
Pegasus Airlines	honesty and transparency is the first rule. I can't say that Pegasus Airlines respects it. pegasus has canceled my flights but I have to call Turkey to get a refund. I tried, they put me on hold by phone and after 10 minutes and paid 15 euros I gave up. my question is why can't you refund online? you can only do it on the phone. but if you call they won't answer you. then if I don't want or can't change flights. i lost my money. good deal isn't it Pegasus?	1
Turkish Airlines	hope there is an option to give 0 stars. Turkish airlines are all scammers. Worst airline company. Canceled flights, refused refunds. I wonder how can a religius country act like that. Rubbish.Even the CEO is a liar! unbelievable. he said he would issue the refund, but noooo. The refund is only 700 euros, Disapointing!!! Loser Turkish airlines	1
Ryanair	horrendous customer service - nobody willing to help. i actually have had one of the advisers say i didn't make the mistake so its not my problem.livid!!	1
Turkish Airlines	horrible and fraudulant airliner that owes me money but will not repay it. Bought tickets through an agency but the airliner is responsible for paying me back - in full - but they claim the agency is. this is not true and the agency refers to turkish airlines anyway. it is illegal and I have filed a report to the relevant judicial board.hard to contact Turkish Airlines and the customer "service" is of no help at all. I will never fly with Turkish Airlines again and I do not reccomend buying tickets with them.	1
Grupo AirFrance-KLM	horrible company I want my money back not a travel voucher	1
Pegasus Airlines	horrible company! We missed our Honeymoon connection because their flight was delayed by 9 hours! We had to buy another flight, we missed their connection, the next one, the tours and hotel room booked and already paid for! loss of over 9 thousand Turkish Lira. Don't buykorkunÃ§ ÅŸirket! BalayÄ± baÄŸlantÄ±mÄ±zÄ± kaÃ§Ä±rdÄ±k Ã§Ã¼nkÃ¼ uÃ§uÅŸlarÄ± 9 saat gecikti! BaÅŸka bir uÃ§uÅŸ almak zorunda kaldÄ±k, onlarÄ±n baÄŸlantÄ±sÄ±nÄ± kaÃ§Ä±rdÄ±k, bir sonrakini, turlarÄ± ve otel odasÄ±nÄ± ayÄ±rttÄ±k ve parasÄ±nÄ± Ã¶dedik! 9 bin TL'nin Ã¼zerinde zarar. SatÄ±n alma	1
EasyJet	horrible customer service - no reply at all	1
Ryanair	horrible customer service.	1
Turkish Airlines	horrible customer service. I've been flying with turkish airlines for years for its quality and service and I realized that these things are long gone! I was really stuck in a very simple problem of trying to change my flight schedule and wasnt possible due to some system/IT bugs, and their customer service doesnt want to understand or listen to what you are explaining but instead sends you custom messages. So bad, if you go on like this, you can only lose customers.	1
Lufthansa	horrible seats, horrible customer service. Seats were like torture devices in regular economy. Never use.	1
Grupo AirFrance-KLM	horrible service by Air France. We were refused to board a flight because of 1min being late at the gate, after the kids were harrassed at the security check of cdg airport and had to unpack all their bags full of completely normal kids stuff after the adults had easily passed. Air France's choice to let a family with minor kids strand at an airport for being 1 minute late is a bit questionable but we accept the rules. The flight was delayed by 1.5 hours though and our delay was on the original departure time, so the plane still sat there at the same spot for almost 2 more hours when they did not let us board. We left the terminal, booked a new flight and our plane was still there. Rules..? Quite stupid ones in my opinion. What is absolutely inacceptable is that the Air France staff refused to either tell us how or where to go to rebook, where to find a service person or anything. with 2 kids crying they just let us there and left the gate without any helpful information. not even where to find the service desk.shame on you air france!	1
EasyJet	horrible service easy jet lied to me. I only needed to book one bag and was charged for two. I mentioned this to the associate before check in and he said dont worry contact us online which i did and no refund. that is not fair or acceptable.	1
Turkish Airlines	horrible service, cheap airlines do much better job	1
EasyJet	horrible service, no response,easyjet asking to stay on the lune for hours and then they dont even answer simple inquiry	1
Grupo IAG	horrible web site ..misleading online booking process, changed seats a month after buying ticket took my money never got the new seat. We took off from Boston and had landing gear problem. Pilot spoke ONCE to us.. 2 hours back on the ground.. Told to go to baggage where help will be there . GUESS what no one around ..no customer service available at 2 am. I get it planes break. BUT you always have telephone customer service. Twice now I've flown them Never AGAIN	1
Pegasus Airlines	horribly disgusting!!I was booking tickets for me and for my family from Copenhagen to Konya and when i was making the payment the website stated that my bank declined the transaction. i decided to book later but when i checked my bank account 30 minutes later i was totally shocked when i saw 1200 euros has left the the account!!! how they could take the payment and not issue the tickets!! i was ripped off. i called pegasus straight away and was told that it is technical issue and i will get my money back within 48 hours!! every employee tells me a different story!! they ruined my family holiday and all they say is sorry it is technical issue. i am still waiting for the refund but it seems that i was ripped off and they money will never be returned. now i am considering legal actions and filling a police report and try with my bank to help me get my money back. never trust them again.new updates:i received my money back in full because pegasus customer relation department said the transaction was void transaction and i will get my money back within 7 working days. It was true i got my money back after i visited the bank and the Bank told me Pegasus did not claim the money and they returned in full.However, it was a bad experience and i am thinking twice now to book with them again. they need to work on their website and prevent such cases at all cost!! even i got my money back after 7 days but all tickets prices now went dramatically!!	1
Lufthansa	horror. canceled the flight, did not notify, unprofessional. spent the whole night at the airport with my sick husband and small child. never, never again	1
Jet2.com	hospitality	5
EasyJet	hotel kleopatra antaya turkey all our family plus many over people in hotel contacted samernela poisoning from hotel .i lost 2 stone ,aweek at home still not better food recycled each day into anew menu .coudnt eat or drink for 11 days wast of money.flight 4 hours delayed easy jet refuses any compensation we were warned about hotel try to cancell we were refused never again	1
Jet2.com	hotel pool was empty and taped off. childrens pool available but packed no beds to be had. it said 4 star ha didnt even have a kettle in the room.	3
Ryanair	how are these shysters still in business.we wanted to book a long weekend in krakow.Now usually i play safe and book all my holidays as a package via one company tui jet 2etc.This was not possible so found suitable trip via loveholidays.com.much to my better judgement flights were ryanair.so duly paid deposit all well and good.Next day recieve an email from ryanair stating loveholidays are not agents to sell their flights and i now need to identify myself via the ryanair website. go to the website required to send photo of passport and prove your alive by head movement.this process i attempted at least 20 times using passport and driving licence.each time would not accept the details.my only alternative was to prove identity at airport checkin at cost of Â£55 per person each way .sensing the omens were not good for this trip i decided to cancel.was then i learn that ryanair flights are not refundable so with admin charges would cost me Â£410 to cancel i have already reviewed love holidays who are just as bad no contact details .so avoid ryanair and love holiday	1
Ryanair	how does this Garbage airline remains in business this is absolutely the worst airline I have ever travelled with and it will be my very very last time using this airline. They are very rude. Not on time. Forced me to pay $60 for backpack, which it had only about 5 kg, you guys are absolutely garbage trash.	1
Ryanair	how this company even got 1.4 stars is a joke!! im sitting poland at the airport so far 3 hour delay just been told going to be at least 2 to 4 more hours,which is not really the problem as sometime things happen you cant avoid..this is the problem we will be here at least 6+ hours with our kids its hot and cramp in the airport and they have the cheek everyone is entitled to ONE small bottle of water per person while we wait for them 6hrs..NO food just 300ml bottle of water to last 6 hours!! you would get more if you were in prison..DISGRACE!!!	1
Ryanair	humiliating such airline ever existed. do they even care about custom experience?? never fly with them again	1
EasyJet	i CANNOT BOOK MY FLIGHTS TO SPAIN FOR MARCH. I HAVE BEEN ON FOR HOURS AND HOURS TODAY AND LAST NIGHT. EASYJET HAS THROWN ME OFF. I NORMALLY BOOK TWO TIMES A YEAR WITH NO PROBLEM. I CAN'T GO TO SPAIN AT THIS RATE. FRUSTRATED AND STRESSED......ROSE KNIGHT YOU HAVE BEEN NO HELP AT ALL	2
Ryanair	i Could write a book about my family's horrible experience on a short flight from London to Belfast. Suffice to say ; DO NOT USE THIS AIRLINE! How they are allowed to stay in business is beyond me.	1
Lufthansa	i Like how they fly, often on time, service was great	5
Ryanair	i Recently went to mallorca with Ryanair, for the price. i expect nothing but getting to the right destination at the right time. We did.	5
Turkish Airlines	i always choose the Turkish Airline when i visit Turkey	5
Jet2.com	i am 86 and i dislocated my shoulder just before the flight. i therefor could not take the flight.	1
EasyJet	i am happy with help service	5
Vueling	i am still waiting for a refund after a year when they said it would be 7 days. All the airlines are the same with 1 star ratings except jet2. I have now flown with jet2 twice and have 2 more bookings pending. They are just brilliant and I wont now fly with anyone else.	1
EasyJet	i am trying to contact esyjet plus customer servcoe, although this is infuriatingly difficult. I wish to ask if security fasttrack will become available at Thessaloniki (SKG) airport, as this is the route I frequently fly, and this issue will become an issue when i consider renewing my and my partners' Easyjet Plus membership	1
EasyJet	i am trying to dispute a charge where you' e charged me twice and there isn't a single person to help? im left waiting on a chat service with no indication of how long to wait?unbelievable	1
EasyJet	i asked for invoice that is due to 4 months ago. reply received	4
Pegasus Airlines	i book business class , the highest category which include entertainment and other things and when i ask the staff in the plan about it he ignore me with very bad attitude that he was playing and flirting with girls instead of caring for customers. When asked about the entertainment channel, he did not care and came to me after 20 minutes and told me the channel does not work, send an email for complaints	1
Turkish Airlines	i booked a connecting flight with a lay over at istanbul of 22 hours on turkish airlines advice as i was promised a hotel and i wouldnt need to apply for visa,i was happy untill i landed at istanbul airport at 23:05 hrs i went to the helpdesk who to my surprise i was told that i am not entiltled to the accomodation and i was given wrong information now i have to wait for 22 hours on the airport, i was shocked at the lack of empathy the staff member had i requested to speak with a Manger which was refused.now i was stucked on the airport and had no where to go someone told me turkish airline has sleeping pods/area i went there, a female staff member imediatly told me off yes she got angry even though i was polite and only asked for a place to sleep, she said no place available, i went back to another help desk they called her and told me i can go she will assist me this time, i went back she again very agreesively refused me.i cannot explain how hurt i felt i was stranded in a new country, i felt so helpless, i spoke to the turkish information desk who sympathised with me and told me turkish airline staff behave like this, they suggested i should get a visa a book a hotel myself, one of the staff member was very helpful who took me to the e-visa machine and helped me apply for a visa (most of the machines were faulty so i took long time to get the visa) eventually i got the visa at around 01:30am i passed through immigration, eventually i reached turkish airlines helpdesk and tried again, they also refused to help me. he tried to sell me a hotel for which i had to pay Â£55.they ruinned my holiday.i am planning to take this matter to court wish me luck, turkish airline is cheap for a reason.	1
Eurowings	i booked a flight last november for the end of july 2024. eurowings cancelled the flight without telling me and when i asked for a refund they told me it would take "3 weeks". it's been more than 4 weeks, they claim to have sent the refund (which is untrue) and then asked me to fill in a contact form. when i asked how long it would take for a reply the response was "i don't know". i checked the flight on the eurowings website and they claim i asked for a voucher (again untrue) and the contact number on their site is for Lufthansa!? i called again and they told me to "be patient". what a shower of s***.	1
EasyJet	i booked a flight to magaluf for a girls holiday. flight got cancelled at the airport. had nowhere to go, and wouldnt give a refund so i could book another flight. applied for a new one, its been over 6 months. not happy	1
Lufthansa	i booked three tickets on march 16 for my wife and my two daughters but the flight was cancelled by themi tried to call customer service but i spend more than one hour without reaching them i send email toRIER customer care for a refund they send me back feedback id and still nothing happened till now .i need my money back i dont trust lufthansa anymore.PLEASE DO NOT BOOK ANY FLIGHT WITH THIS FLIGHT CARRIER IN THE FUTURE THEY STOLE OUR MONEY .WHO WANT TO JOIN FOR CLASS ACTION LAWSUIT?	1
Grupo AirFrance-KLM	i bought a ticket with air france from London to algeria amd i bought with it 2 checked luggage one of them is fragile i did put glass inside the luggage was covered properly against breaking or damage at the check-in everything was fine they told me to send the fragile luggage from different area and i did after when i reached my destination when i did recover my luggage i found that my hand luggage was opened by force and has been damaged amd my other fragile luggage the glass inside was broken to pieces like they destroyed it on purpose cause the glass was very hard and solid but he was shattered to pieces i did send luggage complaint by email and I'm waiting for answers i changed my mind and i give 3 stars instead of 1 star cause they give me refund	3
Pegasus Airlines	i bought ticket from pegasus and i could not flight because of new covid 19 rules in country.pegasus would not refund me and after my tweet they asked me to cancel my flight then they will refund me.i canceled my flight and then they do not even answer me.am going to share my experiance on instagram and facebook .please do not buy ticket from pegasus.	1
EasyJet	i buy a ticket for a trip with easyjet for 350 euro during the quarantine but they stop me because all flys are stopped and after i ask refund and i didnt get my money back there is no costumer service	1
Jet2.com	i call to request they stop wasting paper and sending me junk mail,the lady on the phone proceeds to then very aggressively) yell at me claiming i'm shouting (i wasn't, i was talking normally, i dunno if she had the volume on her headset up too high or something), i then proceed to try and explain that im not, she then gets all fired up, has a hissy fit, then cut the call off before i can ask anythingif this is what you call customer services, it leaves a lot to be desired	1
Vueling	i called vueling because i wanted to change the weight of my luggage, a lovely Venezuelan man did it all for me, but my surprise was when i called again to Vueling customer service to increase again the weight and the lady said that it is not possible to do it, so I explained to her all and the answer was that what the Venezuelan guy did something incorrect, and i am wondering if the Venezuelan employee did it in the system because there is a way to do it, why not the company offers that.	2
Norwegian	i can't begin to describe the sheer awfulness of the flight i've just experienced. i've flown the route on their dreamliner and have recommended it to many friends, but now they've switched to wet leasing indirectly operated substandard aircraft that would be rejected for any normal airline service. you'll only know this if you read the small print of your ticket and see 'operated by' someone else.to be fair they fulfilled their contractual minimum and got me from A to B. it was cheap. but value for money it was not. shabby and tired aircraft. 3 out of 4 toilets blocked and overflowing. tables held up with gaffer tape. other tables that you had to support with your lap. 8 movies to select from a system dating from a time that was exciting when in flight entertainment was first introduced to airliners. some screens didn't work. same 8 movies inbound and outbound. but the audio didn't work, which didn't matter when you could watch the linux reboots that didn't need audio. shouting match with a customer who had to stand on a seat to retrieve bag. i was lucky though as my friend on the norwegian flight originally scheduled for 12 hours before me ended up arriving 9.5hrs after me.bare minimum of cabin servicing suggests bare minimum aircraft servicing, and i don't know about you but when i put my little pink body into a 600mph aluminium tube, i want to know that the aircraft has received a little extra love and attention from the operator over the regulated minima. if no-frills travel is a race to the bottom, this is it.a once loyal customer but never to return. simply contemptuous treatment of customers and a terminally damaged brand. it's not worth taking the chance. avoid.	1
Turkish Airlines	i cannot begin to describe my disappointment in this company. i bought my ticket 3 months prior the trip, with a stop in istanbul for 50 minutes. and just one week before, i get a cancellation email, i call them and they put me on an other flight, with a 36 hours stop!!! and they tell me they will be taking care of the hotel. Guess what? These people made me sleep in the airport, saying that my passport does not allow me to be on the turkish territory. I have a french resident card, not enough for them; and they were sooooo rude in the whole process. I thought this company was really good, not anymore. Never again. And They DO NOT CARE about their customers. They are rude, condescending, it is almost as if you are not paying for the service. Truly despicable people	1
Vueling	i cannot recommend vueling.com and want to warn other travellers from a new scam they are usingI bought 4 tickets with vueling direct flightswithin a few weeks they cancelled all the flight but offered indirect flights.still arriving within 2 hours of original arrivaltime so they didt offer me a full refund only the new fligths. is this even legal, travel time extended from 4 to 8 hours? it surely seems like vueling planned to cancel the flight and only offered them in order to capture client, I would never have chosen vueling if the flight was indirect, they are not cheaper than the competiotion, and they cancelled shortly after bookingI had to departure 4 hours earlier from my home and spent 2 hours in transit, its not comfortable especially in these covid19 times to spend more time than neccessary in overcrowded placessecondly I have to get a connecting flight even further with another company to a different country and I have no time to loose regarding my suitcasesall in all very poorly done by vueling.com	1
Ryanair	i cannot say it is entirely the best airline but each and every time i have used them they the best by far all rounder and consistant everytime	5
SAS	i chose my flight, online. I bought it, paid with my card. Immediately after paying, a message says the flights are cancelled and no ticket can be issued. But the money was already out of my account!!! Now they say it is blocked and it will take about a week to get it back, it depends on my bank. So, one week without 1000 euros that I need because I do not have more money. They sold the flight knowing it was cancelled and did not exist, now I do not have any money for at least a week.	1
Ryanair	i contacted Ryan Air "customer services" asking to change my flight or have a refund. this is what i received back:Dear Customer,I refer to your email correspondenceI wish to inform you that Ryanair tickets are non- refundable. This is clearly stated in our Terms and Conditions, agreed to at the time of purchase. Changes to flight dates, routes, times and customer names can be made online or by contacting our Customer Services Department prior to the initial date of travel.Whilst Ryanair has every sympathy for customers affected by government-imposed travel restrictions, it would be completely impracticable and economically unviable for Ryanair to accept responsibility for such events, either at the point of sale or by refunding customers who are subject to them.Firstly, with a network serving more than 200 destinations in 40 countries, and with each of these countries potentially applying its own regime of Covid-19 related travel restrictions, it is simply impossible for Ryanair to determine at the date of sale whether any particular customer is affected by them, or whether they are likely to become affected by the date of travel.Secondly, many of these restrictions depend on personal circumstances of the passenger, such as their place of residence or even how long they have been staying in a country before travelling.Ryanair does not collect such information from its passengers, and it would be an immeasurable and potentially limitless task to do so, given the huge variety of such circumstances that each country's regulations could be based on.And thirdly, since these rules are subject to repeated and unpredictable changes, Ryanair would be exposed to an unknown and unknowable financial risk.In fairness to its current and future customers, Ryanair has a duty to maintain control of its costs and to preserve the viability of its business. As a result, while we continue to abide rigorously by our legal obligations, we cannot go beyond these by providing refunds where we are not legally required to do so.We are not in the position to make exceptions to offer a refund/voucher without a flight disruption and recommend that you contact your travel insurer with regard to this matter.Have a nice day.Yours sincerely,Customer support-------------------------SO BASICALLY - WE COULDNT CARE LESS ABOUT YOU & YOU'RE NOT GETTING A REFUND / VOUCHER..... AT LEAST THEY SAID SARCASTICALLY "HAVE A NICE DAY"AT LEAST I KNOW THAT I WILL NEVER BOOK ANOTHER RYAN AIR FLIGHT AS LONG AS I LIVE.	1

EasyJet

have had phone put down on me twice during customer service calls "I'm just going to speak to my supervisor".... wait 45 mins, then dead call tone... not to mention making me pay extra for another flight as the first they refused entry on as I was 1 min late after gate closure... thieves

1

Vueling

have never seen or felt so humuliated. Me and my friend came to Sevilla from Belgrade with our small hand luggage completly normal and in return they did not allow us to take it with us inside plane but we had to pay 60â‚¬ to be placed in plane cargo hold. They have no office in airport to complain.Online check in was also impossible for departure and arrival because of our nationality (Bosnia&Herzegovina)Completly unproffesional service but professional robbery of their customers.I will never use them again in future

1

Grupo IAG

have tried to pay for a change of seats on three occasions using three different browsers, the system does not allow me to do so and reverts to a error page. Spoke to customer services who said that the airport puts a stop on some seats being sold... not sure why they were available on the system. Not helpful at all and still unable to change seats.

1

Jet2.com

have used jet2 since the collapse of Monarch and have been the ideal airline to take their place

5

Jet2.com

have you heard if paper work been blown away in the wind for a delay reason mmmm

3

Ryanair

having previousely had good experiences with Ryanair I am loathe to write a bad review but having dealt Ryanair's customer service a 1* review is the only option. booked flights to Tenerife and tried to add on luggage - when I came to check out was was charging me incorrectly a significantly higher fee - tried speaking to Ryanair using phone number (didn't work and chatbot - useless) thought I would speak to customer service next day to resolve - an utterly pointless excercise where they told me I should have spoken to them at time of booking (impossible!) and they had zero interest in my problem or helping me - made a formal complint and the reply was such that they hadn't even read my complaint and then decided not to speak to me anymore - their customer service sadly doesn't even merit 1*

1

Jet2.com

having to board via steps and not a bridgegot wet both timesusing a bus to get to planeold fashioned and certainly not 2024

3

EasyJet

having to find a way of contacting you and not having individual bagage needs available on booking in was very poor.... Why should i have to have same allowances as my partner

3

EasyJet

he reversed my mistaken name for free of charge!! he is an angel

5

EasyJet

he was easy to deal with, answered all my queries and ultimately found a resolution

5

EasyJet

he was just amazing , i been so worried about this flight since i last spoke to somebody in the summer, who couldn't seem to help. It is 3.30am and he was so proffesional

5

EasyJet

he was very helpful , and patient

5

EasyJet

he was very unhelpful but also rude, he didn't show empathetic at all

1

Turkish Airlines

heard such good things about Turkish airlines that I thought I would give it a try. NEVER AGAIN! My Turkish Airline flight to Istanbul was 2 hours late so I missed my connection on another TK flight. They made buy a whole new ticket ($4000) even though it was their fault I missed my flight. Made no compensation for it. Had to spend another night in Istanbul at own expense. Also, the business class seats are poorly designed and uncomfortable. Stay away!

1

EasyJet

hello everyone...Easy jet flights booked and paid for in full January 2020...outbound flight to Hungary was for Monday 27th July...yes the flight would take us but Hungary has low cases of Covid so the Country has quite rightly introduced entry restrictions from the UK...basically with numerous calls to easyjet and online we have had no reply to our concerns or if we could get a refund or defer the flight until Hungarys entry restrictions are lifted...but nothing from Easyjet...took my money and it looks like the company are keeping it...along with countless other passengers...it should be made illegal for such practices as when I booked there was no lockdown or restrictions. Easyjet should be boycotted by all as they are a company whom hold all customers with contempt. I know they are a cheap airline but all the money they have kept is totally wrong.

1

EasyJet

hello my name is AsimI recently flew with EasyJet on flight EZY301 from Edinburgh to Luton on the 7th of October 2024, and returned on flight EZY302 from Luton to Edinburgh on the 9th of October. Unfortunately, my experience was highly disappointing, primarily due to the way I was treated by the staff and the unjustified baggage charges.Baggage Issues:I was charged Â£48 on each leg of the trip for my cabin bag, despite the fact that it fully fitted into the luggage cage provided by EasyJet to check bag size. I even took a photo of my bag to prove this. It is a mini bag that meets all the cabin size requirements, so being charged was completely unfair. When I explained this to the staff, I was met with rudeness and a total lack of understanding. The staff member in the photo I uploaded was especially unprofessional and forcefully charged me, stating that if I did not pay, my ticket would be canceled. This was an outrageous demand, leaving me feeling bullied into paying for something that wasn't even necessary.Staff Attitude:The treatment I received from the EasyJet staff was unacceptable. Not only was I unfairly charged, but the staff were rude and dismissive throughout the process. They showed no respect for me as a customer, and their tone and manner were completely unprofessional. Instead of resolving the issue calmly, they created unnecessary stress. I believe customer service should be at the heart of any airline's operations, but EasyJet clearly doesn't prioritize that.Final Thoughts:I would strongly advise against flying with EasyJet. Their staff were rude, they overcharge for baggage unnecessarily, and they show no appreciation for their customers. There are plenty of other airlines that value customer service and treat passengers fairly. EasyJet was a complete disappointment, and I rate them 0/10. I will never fly with them again, and I recommend that others avoid this airline as well.

1

Iberia

hello,i was traveling Sunday night from Paris to Madrid and then from Madrid to Buenos Aires and i have been denied to enter in Argentina once i got in the customs there.I have been spending more than 4hours in the customs jail.it is such a joke that i showed all my valid paperworks allowing me to travel for a professional reason at the IBERIA gate once in France and once in Madrid but once I arrived in Argentina, they told me that i don't have all the papers needed.i am wondering if this company thinks that it is fun to travel for almost 20hours on the other side of the world, spend 4hours in the customs, being denied and put back on a flight back to europe for another 20hours?how do you explain that the Iberia's employees checked all my papers multiple times and said that everything was good to go??if they would have checked my paper in Paris and told me that i was missing some papers then it would have been fine but you guys made me travel 20hours to be denied.It is just not professional at all!Iberia airline company is in touch with all the authorities from different countries and should have been able to tell me from the beginning the outcome of my trip.It is definitely a huge mistake from Iberia and they don't want to accept it.What would be the difference for them to refound a client or just offer him another ticket in their balance sheet? Nothing!!I am really disappointed from this company.I won't ever book flight with Iberia again if things stay like this and I will make sure all my contacts and people around me know that they are not reliable.It is definitely not ethical from this airline companyl.

1

EasyJet

help full got my flight changed

5

EasyJet

help is non existent

1

EasyJet

help me in in a crashed plane and the female pylot wont even show me her feethlep me im dying but the food was good i had beens on tost

1

EasyJet

help was fast and clear

5

EasyJet

helped with query

5

EasyJet

helpful & friendly!

5

EasyJet

helpful advisor but he/she could not help my problem

4

EasyJet

helpful and concise

5

Jet2.com

helpful and efficient

5

EasyJet

helpful and quick resolution. understood the problem without much hassle

5

EasyJet

helpful and quick. Understood the issue and resolved it promptly

5

EasyJet

helpful customer service, they changed the date of my travel easily as required.

5

EasyJet

helpful support to book a child ticket onto my account.

5

EasyJet

helpful, answer quickly and effectively

5

EasyJet

helpful, clear instructions and helped me with my issue.

5

Jet2.com

helpful, friendly service and staff

5

Jet2.com

helpful, polite and well organised staff throughout - a fantastic airline and a pleasurable experience as usual. Keep up the good work

5

EasyJet

helpful, quick and simple

5

EasyJet

helpful, solution oriented

5

EasyJet

helpful. fast. empathetic.

5

EasyJet

hey Easyjet.Ive been a easy jet plus card holder for many years and a flight club memeber but no more. Ive always encouraged people to use your airline too. What happened to hands free? Suddenly the cost of putting luggage in the hold has become crazy. Ryanair now provides better value with their all inclusive option. Sad times

1

Turkish Airlines

hi can someone get back to me via email about my booking and tell me how much baggage allowanace we have as we havent paid for any do we get one for free with the price

2

Turkish Airlines

hi guys pls everyone read this and see how bad is turkish airlines. i bought my ticket from thy 6 months ago and mostly this ticket cost around $350-$400 but paid $920 bcoz only they fly to Russia anyway ticket was $800 and options says if you wanna carry 20kg luggage with you another cost 120$ and i paid all. so i travelled to kazan in airport my luggage was missing they said your luggage stuck in istanbul airport.i only went to kazan for 4 days. so my holiday over and still i didnt received my luggage.and back to istanbul. thy stuff told me we sent your luggage to kazan:) now kazan stuff need to send it back. after one week my luggage back..so my question is why I PAID 120$. i asked THY you guys need to pay my 120$ back and you know what they said? we cant bcoz we carried your luggage:)))) when i pay my ticket options says you wanna carry extra 20kg with you but luggage wasnt with me. IN ISTANBUL AIRPORT YOU CANT FIND ANY THY STUFF for solve the issue. and all other stuff no helpfull and ,rude, i dont understand how this airlanes advertised europa best airlines?

1

Ryanair

hi i really would not give them a good review,i tried to bring a guitar on the plane today which i had a ticket for, and the ryanair staff were extremely rude and unaccommodating and would not let me take it on and when i said ok i will leave it behind they would not even let me take the picks out to put in my hand luggage!!!!i advise any guitarist to pick (mind the pun)another airline which is more guitar accommodating.

1

Norwegian

hi there, since cancelling my flight about 7 years ago and lies after lies at the airport, staff who couldnt care less and eventually going to the CAA about you (and winning compensation) - i have never flown with you since - having been a regular passenger before i have used other air lines.... just thought you might like to know. i hope the covid crisis hit your airline hard lol ;-)

1

Ryanair

hi, checked in for the flight early in the day for the free seat allocation, and only 20% of the plane was allocated, yet they still split my wife and myself up, I was put in the front of the plane in a middle seat, and my wife was put in the back of the plane in a middle seat, so far from happy at the way ryanair is ripping off customer's that want to sit together, not a lot to ask for, but out of principle, ryanair will be bottom of any list when booking flights, car hire and hotels from now on.Their greed and foul tactics have finally hit rock bottom.had to bow down and pay the extra for seats just to sit together.

1

Ryanair

hiSaturday I traveled with RyanAir from Budapest to Copenhagen.When I arrived at the Airport I was told that I did not have check-in online and therefore has to pay a bill of 45 Euro.There is two issues / complaints related to my bill and check-in:1) Information from RyanAir concerning check-in is so difficult to understand and easy to miss necessary information, that it is obvious to make mistakes and get a bill from RyanAir. I received a confirmation where the information was hide at the end of the mail (page 8) which I saw today back in Denmark, and the SMS referred to a YouTube Video and include nothing about a bill of 45 Euro for each ticket.If RyanAir want to secure the customer make the online registration it could be easy by a more accessible information, but RyanAir have apparently not this approach to the customer.2) At check-inn in Budapest I experience more than 7 different families who has miss the online check-in and has received a bill from RyanAir. This is more than 20 persons who has to pay and I was there for only 10 minutes !RyanAir business model is apparently based on billing the customer, untrustworthy level of information and price settings and misunderstanding of customer service and value.I will for sure never travelling with RyanAir again and will make sure everybody I know will do the same.(For instance look at EasyJet and Norwegian, they have the same price level but a totally different approach to customers)

1

Vueling

hidden fees (100 eur extra hand luggage! and unclearly stated, which is against the EU law), unfriendly staff overall very bad service.

1

EasyJet

honestly has to be the worst ever

1

Ryanair

honestly i feel sorry for the company! they are massively let down by their staff! "pcc jakub w" in particular! he was meant to be able to help me on the webchat.. no manners at all! i cancelled a package flight and i have had continuous and repetitive emails to add extras onto this CANCELLED flight, i never even have this many notifications for flights have had taken!! when i asked jakub to remove this, he was rude and unhelpful with his response. there was not even an apology as to his inability to remove the flight from my account and his incompetence in his job. yes, ill admit a snotty message was sent by myself but instead of trying to rectify and calm the situation, he just asked what else i needed help with - as someone who also works in customer service, there was no care towards my experience with himself, if he's in a bad mood then he needs some happy pills instead of projecting his issues onto ryanair customers. baring in mind some of the admin fees, you could assume the company make enough money to employ staff who can be trained and have a sense of job satisfaction to take pride in the duty of care to customers. as many times i have used this airline to travel back home to ireland, jakub has made me lose complete faith in the company. i will be proceeding to delete my account and fly with aer lingus!!!!

2

Ryanair

honestly the best airline.... at being the worst airline. where can i start. rude staff, delayed flight and not telling us why. baggage off late expensive on board prices, hair in my food and encouaged gambling lotto tickets to a 12 year old. never book this airline.............Ever

1

Iberia

honestly the flight was fine, but the customer service is terrible and the website is so super buggy and nothing works, I've spent hours on the phone trying to change my flight which I had booked as Flex anyway and literally everyone on the phone is clueless! Absolutely would not recommend, not even a little! Quiet disgraceful for being a national Airline

1

Pegasus Airlines

honesty and transparency is the first rule. I can't say that Pegasus Airlines respects it. pegasus has canceled my flights but I have to call Turkey to get a refund. I tried, they put me on hold by phone and after 10 minutes and paid 15 euros I gave up. my question is why can't you refund online? you can only do it on the phone. but if you call they won't answer you. then if I don't want or can't change flights. i lost my money. good deal isn't it Pegasus?

1

Turkish Airlines

hope there is an option to give 0 stars. Turkish airlines are all scammers. Worst airline company. Canceled flights, refused refunds. I wonder how can a religius country act like that. Rubbish.Even the CEO is a liar! unbelievable. he said he would issue the refund, but noooo. The refund is only 700 euros, Disapointing!!! Loser Turkish airlines

1

Ryanair

horrendous customer service - nobody willing to help. i actually have had one of the advisers say i didn't make the mistake so its not my problem.livid!!

1

Turkish Airlines

horrible and fraudulant airliner that owes me money but will not repay it. Bought tickets through an agency but the airliner is responsible for paying me back - in full - but they claim the agency is. this is not true and the agency refers to turkish airlines anyway. it is illegal and I have filed a report to the relevant judicial board.hard to contact Turkish Airlines and the customer "service" is of no help at all. I will never fly with Turkish Airlines again and I do not reccomend buying tickets with them.

1

Grupo AirFrance-KLM

horrible company I want my money back not a travel voucher

1

Pegasus Airlines

horrible company! We missed our Honeymoon connection because their flight was delayed by 9 hours! We had to buy another flight, we missed their connection, the next one, the tours and hotel room booked and already paid for! loss of over 9 thousand Turkish Lira. Don't buykorkunÃ§ ÅŸirket! BalayÄ± baÄŸlantÄ±mÄ±zÄ± kaÃ§Ä±rdÄ±k Ã§Ã¼nkÃ¼ uÃ§uÅŸlarÄ± 9 saat gecikti! BaÅŸka bir uÃ§uÅŸ almak zorunda kaldÄ±k, onlarÄ±n baÄŸlantÄ±sÄ±nÄ± kaÃ§Ä±rdÄ±k, bir sonrakini, turlarÄ± ve otel odasÄ±nÄ± ayÄ±rttÄ±k ve parasÄ±nÄ± Ã¶dedik! 9 bin TL'nin Ã¼zerinde zarar. SatÄ±n alma

1

EasyJet

horrible customer service - no reply at all

1

Ryanair

horrible customer service.

1

Turkish Airlines

horrible customer service. I've been flying with turkish airlines for years for its quality and service and I realized that these things are long gone! I was really stuck in a very simple problem of trying to change my flight schedule and wasnt possible due to some system/IT bugs, and their customer service doesnt want to understand or listen to what you are explaining but instead sends you custom messages. So bad, if you go on like this, you can only lose customers.

1

Lufthansa

horrible seats, horrible customer service. Seats were like torture devices in regular economy. Never use.

1

Grupo AirFrance-KLM

horrible service by Air France. We were refused to board a flight because of 1min being late at the gate, after the kids were harrassed at the security check of cdg airport and had to unpack all their bags full of completely normal kids stuff after the adults had easily passed. Air France's choice to let a family with minor kids strand at an airport for being 1 minute late is a bit questionable but we accept the rules. The flight was delayed by 1.5 hours though and our delay was on the original departure time, so the plane still sat there at the same spot for almost 2 more hours when they did not let us board. We left the terminal, booked a new flight and our plane was still there. Rules..? Quite stupid ones in my opinion. What is absolutely inacceptable is that the Air France staff refused to either tell us how or where to go to rebook, where to find a service person or anything. with 2 kids crying they just let us there and left the gate without any helpful information. not even where to find the service desk.shame on you air france!

1

EasyJet

horrible service easy jet lied to me. I only needed to book one bag and was charged for two. I mentioned this to the associate before check in and he said dont worry contact us online which i did and no refund. that is not fair or acceptable.

1

Turkish Airlines

horrible service, cheap airlines do much better job

1

EasyJet

horrible service, no response,easyjet asking to stay on the lune for hours and then they dont even answer simple inquiry

1

Grupo IAG

horrible web site ..misleading online booking process, changed seats a month after buying ticket took my money never got the new seat. We took off from Boston and had landing gear problem. Pilot spoke ONCE to us.. 2 hours back on the ground.. Told to go to baggage where help will be there . GUESS what no one around ..no customer service available at 2 am. I get it planes break. BUT you always have telephone customer service. Twice now I've flown them Never AGAIN

1

Pegasus Airlines

horribly disgusting!!I was booking tickets for me and for my family from Copenhagen to Konya and when i was making the payment the website stated that my bank declined the transaction. i decided to book later but when i checked my bank account 30 minutes later i was totally shocked when i saw 1200 euros has left the the account!!! how they could take the payment and not issue the tickets!! i was ripped off. i called pegasus straight away and was told that it is technical issue and i will get my money back within 48 hours!! every employee tells me a different story!! they ruined my family holiday and all they say is sorry it is technical issue. i am still waiting for the refund but it seems that i was ripped off and they money will never be returned. now i am considering legal actions and filling a police report and try with my bank to help me get my money back. never trust them again.new updates:i received my money back in full because pegasus customer relation department said the transaction was void transaction and i will get my money back within 7 working days. It was true i got my money back after i visited the bank and the Bank told me Pegasus did not claim the money and they returned in full.However, it was a bad experience and i am thinking twice now to book with them again. they need to work on their website and prevent such cases at all cost!! even i got my money back after 7 days but all tickets prices now went dramatically!!

1

Lufthansa

horror. canceled the flight, did not notify, unprofessional. spent the whole night at the airport with my sick husband and small child. never, never again

1

Jet2.com

hospitality

5

EasyJet

hotel kleopatra antaya turkey all our family plus many over people in hotel contacted samernela poisoning from hotel .i lost 2 stone ,aweek at home still not better food recycled each day into anew menu .coudnt eat or drink for 11 days wast of money.flight 4 hours delayed easy jet refuses any compensation we were warned about hotel try to cancell we were refused never again

1

Jet2.com

hotel pool was empty and taped off. childrens pool available but packed no beds to be had. it said 4 star ha didnt even have a kettle in the room.

3

Ryanair

how are these shysters still in business.we wanted to book a long weekend in krakow.Now usually i play safe and book all my holidays as a package via one company tui jet 2etc.This was not possible so found suitable trip via loveholidays.com.much to my better judgement flights were ryanair.so duly paid deposit all well and good.Next day recieve an email from ryanair stating loveholidays are not agents to sell their flights and i now need to identify myself via the ryanair website. go to the website required to send photo of passport and prove your alive by head movement.this process i attempted at least 20 times using passport and driving licence.each time would not accept the details.my only alternative was to prove identity at airport checkin at cost of Â£55 per person each way .sensing the omens were not good for this trip i decided to cancel.was then i learn that ryanair flights are not refundable so with admin charges would cost me Â£410 to cancel i have already reviewed love holidays who are just as bad no contact details .so avoid ryanair and love holiday

1

Ryanair

how does this Garbage airline remains in business this is absolutely the worst airline I have ever travelled with and it will be my very very last time using this airline. They are very rude. Not on time. Forced me to pay $60 for backpack, which it had only about 5 kg, you guys are absolutely garbage trash.

1

Ryanair

how this company even got 1.4 stars is a joke!! im sitting poland at the airport so far 3 hour delay just been told going to be at least 2 to 4 more hours,which is not really the problem as sometime things happen you cant avoid..this is the problem we will be here at least 6+ hours with our kids its hot and cramp in the airport and they have the cheek everyone is entitled to ONE small bottle of water per person while we wait for them 6hrs..NO food just 300ml bottle of water to last 6 hours!! you would get more if you were in prison..DISGRACE!!!

1

Ryanair

humiliating such airline ever existed. do they even care about custom experience?? never fly with them again

1

EasyJet

i CANNOT BOOK MY FLIGHTS TO SPAIN FOR MARCH. I HAVE BEEN ON FOR HOURS AND HOURS TODAY AND LAST NIGHT. EASYJET HAS THROWN ME OFF. I NORMALLY BOOK TWO TIMES A YEAR WITH NO PROBLEM. I CAN'T GO TO SPAIN AT THIS RATE. FRUSTRATED AND STRESSED......ROSE KNIGHT YOU HAVE BEEN NO HELP AT ALL

2

Ryanair

i Could write a book about my family's horrible experience on a short flight from London to Belfast. Suffice to say ; DO NOT USE THIS AIRLINE! How they are allowed to stay in business is beyond me.

1

Lufthansa

i Like how they fly, often on time, service was great

5

Ryanair

i Recently went to mallorca with Ryanair, for the price. i expect nothing but getting to the right destination at the right time. We did.

5

Turkish Airlines

i always choose the Turkish Airline when i visit Turkey

5

Jet2.com

i am 86 and i dislocated my shoulder just before the flight. i therefor could not take the flight.

1

EasyJet

i am happy with help service

5

Vueling

i am still waiting for a refund after a year when they said it would be 7 days. All the airlines are the same with 1 star ratings except jet2. I have now flown with jet2 twice and have 2 more bookings pending. They are just brilliant and I wont now fly with anyone else.

1

EasyJet

i am trying to contact esyjet plus customer servcoe, although this is infuriatingly difficult. I wish to ask if security fasttrack will become available at Thessaloniki (SKG) airport, as this is the route I frequently fly, and this issue will become an issue when i consider renewing my and my partners' Easyjet Plus membership

1

EasyJet

i am trying to dispute a charge where you' e charged me twice and there isn't a single person to help? im left waiting on a chat service with no indication of how long to wait?unbelievable

1

EasyJet

i asked for invoice that is due to 4 months ago. reply received

4

Pegasus Airlines

i book business class , the highest category which include entertainment and other things and when i ask the staff in the plan about it he ignore me with very bad attitude that he was playing and flirting with girls instead of caring for customers. When asked about the entertainment channel, he did not care and came to me after 20 minutes and told me the channel does not work, send an email for complaints

1

Turkish Airlines

i booked a connecting flight with a lay over at istanbul of 22 hours on turkish airlines advice as i was promised a hotel and i wouldnt need to apply for visa,i was happy untill i landed at istanbul airport at 23:05 hrs i went to the helpdesk who to my surprise i was told that i am not entiltled to the accomodation and i was given wrong information now i have to wait for 22 hours on the airport, i was shocked at the lack of empathy the staff member had i requested to speak with a Manger which was refused.now i was stucked on the airport and had no where to go someone told me turkish airline has sleeping pods/area i went there, a female staff member imediatly told me off yes she got angry even though i was polite and only asked for a place to sleep, she said no place available, i went back to another help desk they called her and told me i can go she will assist me this time, i went back she again very agreesively refused me.i cannot explain how hurt i felt i was stranded in a new country, i felt so helpless, i spoke to the turkish information desk who sympathised with me and told me turkish airline staff behave like this, they suggested i should get a visa a book a hotel myself, one of the staff member was very helpful who took me to the e-visa machine and helped me apply for a visa (most of the machines were faulty so i took long time to get the visa) eventually i got the visa at around 01:30am i passed through immigration, eventually i reached turkish airlines helpdesk and tried again, they also refused to help me. he tried to sell me a hotel for which i had to pay Â£55.they ruinned my holiday.i am planning to take this matter to court wish me luck, turkish airline is cheap for a reason.

1

Eurowings

i booked a flight last november for the end of july 2024. eurowings cancelled the flight without telling me and when i asked for a refund they told me it would take "3 weeks". it's been more than 4 weeks, they claim to have sent the refund (which is untrue) and then asked me to fill in a contact form. when i asked how long it would take for a reply the response was "i don't know". i checked the flight on the eurowings website and they claim i asked for a voucher (again untrue) and the contact number on their site is for Lufthansa!? i called again and they told me to "be patient". what a shower of s***.

1

EasyJet

i booked a flight to magaluf for a girls holiday. flight got cancelled at the airport. had nowhere to go, and wouldnt give a refund so i could book another flight. applied for a new one, its been over 6 months. not happy

1

Lufthansa

i booked three tickets on march 16 for my wife and my two daughters but the flight was cancelled by themi tried to call customer service but i spend more than one hour without reaching them i send email toRIER customer care for a refund they send me back feedback id and still nothing happened till now .i need my money back i dont trust lufthansa anymore.PLEASE DO NOT BOOK ANY FLIGHT WITH THIS FLIGHT CARRIER IN THE FUTURE THEY STOLE OUR MONEY .WHO WANT TO JOIN FOR CLASS ACTION LAWSUIT?

1

Grupo AirFrance-KLM

i bought a ticket with air france from London to algeria amd i bought with it 2 checked luggage one of them is fragile i did put glass inside the luggage was covered properly against breaking or damage at the check-in everything was fine they told me to send the fragile luggage from different area and i did after when i reached my destination when i did recover my luggage i found that my hand luggage was opened by force and has been damaged amd my other fragile luggage the glass inside was broken to pieces like they destroyed it on purpose cause the glass was very hard and solid but he was shattered to pieces i did send luggage complaint by email and I'm waiting for answers i changed my mind and i give 3 stars instead of 1 star cause they give me refund

3

Pegasus Airlines

i bought ticket from pegasus and i could not flight because of new covid 19 rules in country.pegasus would not refund me and after my tweet they asked me to cancel my flight then they will refund me.i canceled my flight and then they do not even answer me.am going to share my experiance on instagram and facebook .please do not buy ticket from pegasus.

1

EasyJet

i buy a ticket for a trip with easyjet for 350 euro during the quarantine but they stop me because all flys are stopped and after i ask refund and i didnt get my money back there is no costumer service

1

Jet2.com

i call to request they stop wasting paper and sending me junk mail,the lady on the phone proceeds to then very aggressively) yell at me claiming i'm shouting (i wasn't, i was talking normally, i dunno if she had the volume on her headset up too high or something), i then proceed to try and explain that im not, she then gets all fired up, has a hissy fit, then cut the call off before i can ask anythingif this is what you call customer services, it leaves a lot to be desired

1

Vueling

i called vueling because i wanted to change the weight of my luggage, a lovely Venezuelan man did it all for me, but my surprise was when i called again to Vueling customer service to increase again the weight and the lady said that it is not possible to do it, so I explained to her all and the answer was that what the Venezuelan guy did something incorrect, and i am wondering if the Venezuelan employee did it in the system because there is a way to do it, why not the company offers that.

2

Norwegian

i can't begin to describe the sheer awfulness of the flight i've just experienced. i've flown the route on their dreamliner and have recommended it to many friends, but now they've switched to wet leasing indirectly operated substandard aircraft that would be rejected for any normal airline service. you'll only know this if you read the small print of your ticket and see 'operated by' someone else.to be fair they fulfilled their contractual minimum and got me from A to B. it was cheap. but value for money it was not. shabby and tired aircraft. 3 out of 4 toilets blocked and overflowing. tables held up with gaffer tape. other tables that you had to support with your lap. 8 movies to select from a system dating from a time that was exciting when in flight entertainment was first introduced to airliners. some screens didn't work. same 8 movies inbound and outbound. but the audio didn't work, which didn't matter when you could watch the linux reboots that didn't need audio. shouting match with a customer who had to stand on a seat to retrieve bag. i was lucky though as my friend on the norwegian flight originally scheduled for 12 hours before me ended up arriving 9.5hrs after me.bare minimum of cabin servicing suggests bare minimum aircraft servicing, and i don't know about you but when i put my little pink body into a 600mph aluminium tube, i want to know that the aircraft has received a little extra love and attention from the operator over the regulated minima. if no-frills travel is a race to the bottom, this is it.a once loyal customer but never to return. simply contemptuous treatment of customers and a terminally damaged brand. it's not worth taking the chance. avoid.

1

Turkish Airlines

i cannot begin to describe my disappointment in this company. i bought my ticket 3 months prior the trip, with a stop in istanbul for 50 minutes. and just one week before, i get a cancellation email, i call them and they put me on an other flight, with a 36 hours stop!!! and they tell me they will be taking care of the hotel. Guess what? These people made me sleep in the airport, saying that my passport does not allow me to be on the turkish territory. I have a french resident card, not enough for them; and they were sooooo rude in the whole process. I thought this company was really good, not anymore. Never again. And They DO NOT CARE about their customers. They are rude, condescending, it is almost as if you are not paying for the service. Truly despicable people

1

Vueling

i cannot recommend vueling.com and want to warn other travellers from a new scam they are usingI bought 4 tickets with vueling direct flightswithin a few weeks they cancelled all the flight but offered indirect flights.still arriving within 2 hours of original arrivaltime so they didt offer me a full refund only the new fligths. is this even legal, travel time extended from 4 to 8 hours? it surely seems like vueling planned to cancel the flight and only offered them in order to capture client, I would never have chosen vueling if the flight was indirect, they are not cheaper than the competiotion, and they cancelled shortly after bookingI had to departure 4 hours earlier from my home and spent 2 hours in transit, its not comfortable especially in these covid19 times to spend more time than neccessary in overcrowded placessecondly I have to get a connecting flight even further with another company to a different country and I have no time to loose regarding my suitcasesall in all very poorly done by vueling.com

1

Ryanair

i cannot say it is entirely the best airline but each and every time i have used them they the best by far all rounder and consistant everytime

5

SAS

i chose my flight, online. I bought it, paid with my card. Immediately after paying, a message says the flights are cancelled and no ticket can be issued. But the money was already out of my account!!! Now they say it is blocked and it will take about a week to get it back, it depends on my bank. So, one week without 1000 euros that I need because I do not have more money. They sold the flight knowing it was cancelled and did not exist, now I do not have any money for at least a week.

1

Ryanair

i contacted Ryan Air "customer services" asking to change my flight or have a refund. this is what i received back:Dear Customer,I refer to your email correspondenceI wish to inform you that Ryanair tickets are non- refundable. This is clearly stated in our Terms and Conditions, agreed to at the time of purchase. Changes to flight dates, routes, times and customer names can be made online or by contacting our Customer Services Department prior to the initial date of travel.Whilst Ryanair has every sympathy for customers affected by government-imposed travel restrictions, it would be completely impracticable and economically unviable for Ryanair to accept responsibility for such events, either at the point of sale or by refunding customers who are subject to them.Firstly, with a network serving more than 200 destinations in 40 countries, and with each of these countries potentially applying its own regime of Covid-19 related travel restrictions, it is simply impossible for Ryanair to determine at the date of sale whether any particular customer is affected by them, or whether they are likely to become affected by the date of travel.Secondly, many of these restrictions depend on personal circumstances of the passenger, such as their place of residence or even how long they have been staying in a country before travelling.Ryanair does not collect such information from its passengers, and it would be an immeasurable and potentially limitless task to do so, given the huge variety of such circumstances that each country's regulations could be based on.And thirdly, since these rules are subject to repeated and unpredictable changes, Ryanair would be exposed to an unknown and unknowable financial risk.In fairness to its current and future customers, Ryanair has a duty to maintain control of its costs and to preserve the viability of its business. As a result, while we continue to abide rigorously by our legal obligations, we cannot go beyond these by providing refunds where we are not legally required to do so.We are not in the position to make exceptions to offer a refund/voucher without a flight disruption and recommend that you contact your travel insurer with regard to this matter.Have a nice day.Yours sincerely,Customer support-------------------------SO BASICALLY - WE COULDNT CARE LESS ABOUT YOU & YOU'RE NOT GETTING A REFUND / VOUCHER..... AT LEAST THEY SAID SARCASTICALLY "HAVE A NICE DAY"AT LEAST I KNOW THAT I WILL NEVER BOOK ANOTHER RYAN AIR FLIGHT AS LONG AS I LIVE.

1