ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
EasyJet	i couldnt get up to Scotland due to cancelled trains across the country due to Storm Bert, with the news advising not to travel as well.Therefore i couldnt travel on the flight i had booked from Scotland to Bham the next day. I requested a credit note for the flight that i was unable to travel on, so i would use with Easyjet in the future, but was point blank refused this.	2
Wizz Air	i did check it online and when i arrive they said i didnt. So they aske fot 50 euros! just to do the fkkkking chech in in person.scam I will NEVER flight wt them again	1
EasyJet	i didn't get any information i asked for	1
Ryanair	i died overall good experience	5
EasyJet	i don't believe it's easyjet ,i think it's difficult Jet	1
Turkish Airlines	i flew with turkish airlines in june 2022, their business class is okay, don't expect the most luxurious seats.you do have your own check-in desk, passport control and lounge where you can quietly wait for your flight.	4
Jet2.com	i fly with jet 2 every year to Almeria a couple of times to visit my elderly father. always had a good experience and flight staff and ground crew are always very professional. one negative is i would like to fly later in the year direct from manchester but have to travel to other uk airports to do this. later flights would be less hassle and cheaper.	5
EasyJet	i got disconnected before i got help\	1
Lufthansa	i had a bussienes class ticket from Riga to Frankfurt( today 20.01.2024 at 6:10 ) .but the lady ,Who Issue my bording gave me wrong Seat( she was not friendly at all )! which was not in bussienes class after waiting long time for boarding .we had 45 min delay for take off . very bad service .	1
Wizz Air	i had a travel with several one-way tickets, and in the mix of it all i did the mistake of buying one extra set of tickets for about 490$ total.They have refused to pay the money back and the refund was only available to wizz wallet with 3 months deadline to spend, and i can't even buy it for a family member for example where they pay me the amount and i'll book for them, no, i have to be one of the passengers when using this credit.the flight and experience was so garbage as it was that i'd rather lose my 490$ than fly with them again. I mean what kind of an airline traps a customer's money like this and refuse to collaborate, pure garbage airline and even worse service, took me 50 minutes to get a hold of an agent after 6 call attempts...	1
Ryanair	i had a very simple query with regards to my booking. I tried to call the customer service number and after 5 minutes of waiting, the automatic answered said "goodbye" and it was cut off. I went on their live chat service and waited for a support person for 15 minutes. The support person (Anthony) was so UNHELPFUL and could not answer my query and shut off the chat. I tried the live chat again and had to wait for another 11 minutes for a support person. Got connected with Fawzi who only said ,,,,thank you and welcome to the chat. Did not say a word after that even though i could see him reading all my comments and questions. Despite me requesting him to respond, he did not even bother saying a word. I would make sure I do not book any future flights with Ryan Air - The worst customer service in the world. I wish I could verbally to these IDIOTS over the phone and swear at them.	1
Lufthansa	i had booked a 600 euro ticket from capetown to cancun with lufthansa through travelgenio. later i decided to postpone the flight through the lufthansa app. i made belive by the app that the change had gone through. it hadn't. i was market as a 'no show' and refused a refund. i called both lufthansa and travelgenio multible times. lufthansa said they can not talk to me because they only talk to the agent. travelgenio says they can't help becasue its a no show. which is not true. they refused me to speak to their supervisor or send me any proof as email and eventually hung up the phone.	1
Ryanair	i had booked a flight to Lisbon from Edinburgh but my plans changed and i asked for a refund... takes more than 20 minutes to connect to customer service and when you connect you can hardly hear what they say.you ask for a refund, the instant answer, is of course no. Even if you read the refund policy its not clear and too vague. Avoid this airline at all costs, they shouldn't even be in business, the may offer you good prices but their motto is save money, have a trash flight. Baggage costs more than the flight itself. What a waste of 70 pounds, avoid Avoid AVOID.	1
EasyJet	i had booked three flights for which on the 18th March i have requested a refund through the website (at that time refund option was on)... only today 8th April i recieved two refund emails about the two first flights, and i was wondering why didn't i recieve one for the third cause i did them all the same day. When i went back to my account i found out the at the third booking DISAPPEARED, like there was no record at all!!! i tried to call them several times but no luck... even when i tried to call them for other reason. good thing i have proofs.... it's the first time easyJet lets me down.... Still wondering where did this booking go????	2
Lufthansa	i had the greatest experience with Lufthansa! When I checked in, the service lady went through my entire booking to make sure I liked my seats, recommended meals that I had preordered should be cancelled because they were worse than the regular meals at that time, and checked my extra hand luggage in for me so I only had to carry my handbag. She was just the nicest!! And the whole way, everything was smooth sailing and comfortable, and the regular meals were pretty good!	5
Ryanair	i had to give this 1 star to get this review outbut they are certainly not worth that at all.owhat a shamble for an airline i cant believethe rip off this airline does and gets away with it is there no regulations to combat rogue airlines like this ????be very aware they change the rules as it suits themwe were double charged for baggage and moved a different airport without the optionif a refund to go with a different airlinestaff were no help what so ever just rude and offensivefly with these at ur own risk	1
Eurowings	i had to leave a review for this because i was very sceptical due to the trust pilot reviews! however i had no reason to be, the flights were great. we flew manchester to dÃ¼sseldorf and we had no problems. the flights were both on time, (the one returning was 15 minutes early), the planes were clean, the staff were nice - even gave us a mini chocolate egg when we arrived in dÃ¼sseldorf (easter). i would also like to mention that i am familiar with all types of flights (budget, long haul etc) and eurowings were the only airline to sit me and my partner next to each other without paying for seats - this was a huge bonus, as usually were sat about 15 seats apart!the only thing i can't comment on is luggage which i see most reviews are about, we only had hand luggage so not sure if our experience may have been different if we had hold luggage?however, i wouldn't write off this airline,i have been on far worse budget airlines - in the uk and out. for a short flight i would recommend :)	5
Jet2.com	i had to wait 2:30 hours in the airport :(	2
EasyJet	i had tried getting hold of the "chat us " for days and was so bad, but the guy that helped was amazing	5
Ryanair	i had what i thought was a problem with my ryanair documents and made a trip to stansted airport to visit the help desk - i spoke to a ryanair gentleman named ALTIO [ i apologise if i have spelt his name wrong] .he was most helpful , reassuring and simplified my query	5
EasyJet	i have a booking for my god son and my brother under booking K8JHKXV we paid 50Â£ to add his child however it was added as an infant. when i realised today i spoke to an advisor who blatantly lied to me and said it will cost 188Â£ but he will do it for 148.01 which is what the online said if i was to buy a new ticket. unfortunately as the child is 9 i couldn't do it. i told him i was going to a meeting and will contact later to do it. this second advisor was terrible. very slow and she was charging me even more. i booked with you at least 6 times a year but your service is terrible. couldn't do any discount and wouldn't refund or add the 50Â£ i paid. in the end i paid the 161.01 because i couldn't be bothered arguing with this advisor who clearly didn't care. your staff lie your stealing money for nothing and you cant even do anything for loyal costumers. terrible service. we ended up paying 211.01 for a child's ticket that costed 145	1
Ryanair	i have alot of reasons for giving Ryanair 2 stars and here is the reasons.-when i had to have my bag checked, my bag got destroyed in the procces (zipper went off)- tried to ask the staff, for some tape so i atleast could have my belongins in the bag until i arrived at my destination, no help and everyone li asked looked at me like i where weird.-wanted to order some lasagna, twice mid flight both times the staff said they whould get right back to me.... never happend.- flight where quiet delayed.in general just a bad experience i had with Ryanair.	2
Jet2.com	i have always preferred to fly with Jet 2 however the cost of flights are getting beyond my budget. Some type of loyalty discounts should be introduced.	3
EasyJet	i have been left not knowing if i can board my easyjet flight	1
EasyJet	i have been on the phone for 3 days also on your app and on line try to find the booking for my return flight K76CBHM. i am extremely annoyed that answer the phone or you chat app. I will not be using easyjet again	1
EasyJet	i have been online on the chatbot and on the phone and cannot get an answer from anyone have been on since 1.30 it is now nearly 1.30	1
Jet2.com	i have been requested to supply reference number, for jet 2 , re recent 10 night trip to cyprus trip..ref number , 15554929/s24h	2
Ryanair	i have booked a one way flight with ryanair added the travel insurance to the flight, i thought to myself why have they not asked when i fly home?! .. so i tried to talk to 6 or 7 different members of staff on there online chat, WASTE OF TIME! i rang again today and been told to email there third party travel insurance comapany, keep in mind i have already done so off my own back and they told me to talk to ryanair.. i have managed to get a email address to make a claim!! IT SHOULD NOT BE THIS HARD TO CANCEL A ADD ON TO A FLIGHT,, QUICK TO TAKE YOUR MONEY BUT VERY VERY DIFFICULT TO GET A REFUND	1
EasyJet	i have booked my fly in October from luton to sharm el sheik , yastarday 9/02 they denied me boarding saying the fly was overrbooked and now they offer me a fly tomorrw 11/02 bristol , 150 miles away from lonndon !! how greede and disugusting are you easyjet !!! tha nks for ruin my holiday !! absolutly disgusting	1
Ryanair	i have flown lots of times and got great deals but not any more...always used a mastercard so not to get extra charges...but really gone down hill	2
Ryanair	i have flown with ryanair a few times great service, great price, always on time all in all happy every single time	5
Ryanair	i have flown with ryanair around 40 times in the past 2 years all over europe,, for me they are the best airline ,, the online checkin is so easy to use,, the prices are unbeatable,, the staff are always friendly and helpful,, and it is true what they claim,, nearly all their flights arrive on time .... i bet the only reason they dont is because of atc on srtike as per !!!!. yes its ryanair all the way for me ....cant fault them A++++++ keep it up guys.	5
Ryanair	i have flown with ryanair on quite a few occasions and have found them to be the best of economy airlines,flights arrive on time,staff are pleasant and actually get some legroom in normal seats, will be using them again	4
EasyJet	i have had a bad experience with one of the easyjet gate staff she asked me to pay extra Â£48 because i was carrying more than one duty free bag with my small hand luggage. she was rude not helpful and sneaky, I asked her but she did not explained clearlythis airline not cheap flights as they advertising , when you adding return ticket and baggage the total will be more expensive than any other airlinesI am not recommend this airline at all	1
EasyJet	i have had a baggage allowance issue and it has been sorted out quickly. Amazing!. Thank you so much!	5
EasyJet	i have made a booking and it's wass canseled than i chose to be refunded by a vocher for future bookingi have rceived the vocher but ut's not redemble thats 345 euro passng away	1
EasyJet	i have no answer and am still trying o sort it out, a telepjone conversation would help instead of virtual	1
Jet2.com	i have no complaints with Jet2 in Leeds. However on the 25th of October coming back from Alicante due to adverse weather in Leeds the plane could not land and we were taken to Manchester airport a lot of disable people including me had no assistance and nobody has any idea of the situation had to wait and make our on way to passaport control, asked some body to be able to help me and i got very little response. I was very disappointed at the treatment I got. do not like Manchester airport it is so impersonal and unhelpfull whether Leeds Bradford ariport it is very good and I love traveling with Jet2.	4
Jet2.com	i have nothing but praise for Jet2 staff. My sister became very unwell while we were on holiday and the advice and support from Jet2 staff was fantastic. The 24hour helpline staff were supportive and informative, and the Rep /customer helper we had was brilliant. She gave us support and help that proved invaluable.Thank you to all.	5
EasyJet	i have one question and was not able to get the answer why? it is a sale on your end	1
Ryanair	i have put a review ref this cowboy airline i think what has happened to many people we need to take legal action against this shower of lairs ? des pearson	1
Ryanair	i have some very bad experiences with ryan air. I had a flight from milan MXP to london STN on july end. i was on the line for more than one and hour before flight. but it was 50 minutes before the flight, they didn't allowed to board the plane since i am late. i said i was on the line for more than 40 minutes but they didnot cared. Moreover, they told i cannot transit uk as i have no visa which i had done 3 times from different routes and i showed them the immigration stamp on my passport as well. but later the same day, they inquired to several places and admitted i could transit with my documents. but i had already missed my flight as well as other connecting flight to my destination. later on they confessed saying sorry and bla bla but it was very frustating with ryan air. better avoid it.	1
Ryanair	i have to say, my opinion of Ryanair has been restored as I requested a refund due to being unable to travel due to the death of a close family member and although I had to write to their director, they gave me a full refund which if I'm honest, wasn't expecting after previous experiences. but grateful to them and feel they deserve a good review from me.	5
Turkish Airlines	i have tryed the call center, the hang up on me, and the other numbers i have tried, is not awnseret. i is imposible to get contakt!!!	1
Ryanair	i have used ryanair to visit my son in croatia in ZADAR unfortunately flight cancelled and they appear not to be flying there anymore . i want my money back to rebook with another airline they cannot provide me with voucher i cannot use. always spoke up for ryanair but not now.	1
EasyJet	i hope they do go bustunbelievable poor customer services, still no refund, no one to speak too, dont reply to messages,i will claim the money back through my credit card.Will NEVER use easyjet again..... bloody joke.	1
Ryanair	i hope you are going to bankrupt any time soon	1
Ryanair	i just got my mom theese tickets for Christmas from Denmark to Dublin. The time when i was making the booking, youÂ´v got probems with your system, so when i choose sunday it says saterday when i got to the site where i had to paid. i contackted your chat service, they told me you got some technical problem at that time, but i could just make the reservation and then you would take care of it. - I have written to you severel times but nothing has changes. I have been spoken to you over the chat to day and now i have to pay 1020 Danish Crones for the changing, because the cheaps flight now are sold out!!! NOT FAIR - Very disapointing - and i woudnt recomand you at ALL!!! Really bad service!Hello Mie Lindskou. How may I help you?Mie Lindskou 09:17:04 amHallo - i got my mom theese tickets for christmas. The time when i was making the booking, youÂ´v got probems with your system, so when i choose sunday on the order it says saterday when i got to the site where i had to paid. i contackted your chat service, who told me tha you were having some technical problem at that time, but i could just make the reservation and then you would take care of it. Would you please change the ticket, so we can go home sunday the 20 th march :) - my mom just got the ticket for a consert on saterday 19 martch and she asked me how we could do that, when we are going home that day. I really hope that you would make that changes, so we can get the right tickets :) - Mary ChristmasBogi 09:17:39 amNo problem I can check that for you now, can you give me your reference number?Mie Lindskou 10:17:45 amRyanair.docxOL3KSCBogi 09:19:45 amThank you. Let me check this for you.Mie Lindskou 09:19:54 amThank you :)Bogi 09:26:05 amThank you for your patience, I have to check the system about this change.Mie Lindskou 09:26:52 amThank you i will be waiting :)Bogi 09:38:03 amThank you for your patience. Since there was a website issue on that date indeed, I can change the ticket for you for fare difference only.May I take the email address and the billing address you provided at the time of the booking, please?Mie Lindskou 09:39:30 amThank you very much - how much is this?Bogi 09:42:41 amThank you. Let me check this for you.So the outbound is correct and only the return needs to be changed to 20 March, right?Mie Lindskou 09:43:50 amexactly :) -Bogi 09:45:08 amIt would cost 1020 DKK.Mie Lindskou 09:45:53 amno it cant be right!!!That wasnt the prise when i booked in november!It isnt fair, that i have to pay such a large amount, when you had problems with your systems and i have written to you severel times, and you were insuring me that it woudnt be a problem!Bogi 09:48:14 amSince you have made the reservation back in November and there was a website issue, I can change the flight for fare difference only, without a flight change fee. However, the system is a live booking one and at the moment this is the cheapest price I can offer. We cannot modify the prices in the system.Mie Lindskou 09:51:36 ambut at the time, when i was making the reservation, the flight back on sunday only cost 149 kr.!Bogi 09:53:37 amRight now the cheapest ticket is 779 DKK per passenger, I can only offer that price since the cheaper ones are already sold out.Mie Lindskou 09:55:36 ami really dont think thats fair when it was you system that got problems and i was insured that it would be allright.Bogi 09:55:57 amI am sorry for that, but since November, the cheapest tickets are all sold out.	1
EasyJet	i left money with Easyjet after a cancelled flight and a cancelled holiday.The money can't be put into one account.The issue i have is, i booked a new holiday using Â£950 of my Â£1100 holiday credit and wanted to book reserved seats but the option to use my remaining credit was not there.After 1 hour waiting on the phone i was told its not possible to use MY CREDIT MONEY to booked seats.So after helping the company stay afloat i get treated like this. Disgusting customer service.Now spent Â£90 extra to pay for this.So they have Â£100+ of my money in the holiday credit and Â£ 200+ in my flight credit yet i still have to pay to book allocated seats !!!!!!!Will now consider using Wizz Air in future as we used them a few weeks ago with zero issues.Not even sure why i gave easyjet 2* maybe wishful thinking.	2
EasyJet	i like the chat format, it works well. some delay but that's to be expected and happy with service, completed what i needed to change efficiently	5
EasyJet	i liked the support from Aya.Though if refund is not an option and there is no flight in and out of Israel, how come expired vouchers are not extended? This is not logical....	3
EasyJet	i lost about 400 pounds on nothing.	1
EasyJet	i made a booking and booked the wrong return flight time by mistake, so immediately tried to change the flight, but could only do it by paying an other Â£50, although the flights are at the same price. So 20 seconds later = Â£50. Appalling as always, basically theft.	1
EasyJet	i made a mistake with my booking and used the chat bot which put me intouch with customer service. Although it was still on screen and not voice, it was actually very good and the agent was really understanding and helpful. Patient with me too. suprised and happy.	5
EasyJet	i made a spelling mistake in last name and can`t change it (it was a site problem). operator Leila was cute ahd help me quickly change my fail (im shure that im not so old and don`t use my glases))). Thanks))	5
EasyJet	i made an error due to auto correct, immediately i sent an email and was helped by an online customer services representative. Really helpful and took the stress away. thank you to whoever i was dealing with	5
EasyJet	i messaged at 7:30pm i didnt get a reply until 1pm the next day which was way too late to resolve my problem. your systems would not let me pay with my lloyds credit card and by the time i figured out that this was the issue and used an alternative card you put the prices up	1
Turkish Airlines	i missed my connection from IST to BUD and they required a penalty of $1,500 for each traveler, or I'll loose my way back,	1
Grupo IAG	i now hate flying BA, having been a big fan of BA just 10 years ago.They dont manage hand luggage in the way other airlines do ( Easyjet / Ryanair etc) so passengers pile in with numerous bags, leaving certain passengers with zero space.If you wish to travel with handluggage, it is frequently taken off you and put in the holdâ€¦ or otherwise at back of plane.I'm now sat in row 10 and my luggage is in row 30â€¦ so I cant get my luggage until the plane has emptiedEasyjet works brilliantly, you pay for your handluggage, so you know you'll get on and off the plane with it.I really cannot see any upside to BA these days.. it's just like any orher low cost carrier, without the low cost and without the logical organisation.	1
Ryanair	i recently complained about my experience with ringing Ryanair customer service after they had cancelled one of my multicity flights but had refused to refund me my return flight, also with Ryanair.After Christmas i thought i would try again.This time i spoke to a very helpful agent - who advised exactly what i needed to do to obtain a refund for the second flight - and this has now been dealt with very satisfactorily. It is a shame that my first call was not handled as expertly and helpfully as my second call.	4
Ryanair	i should of written this earlier but alsa i had no computor,now i have and im here,i travelled to PORTUGAL at the end of May,haven't flown for several years,and Ryan Air i thought how commonly tacky,but i didn't book flights ect ect was left to my daughter all i had to do was pay air fare,anyway just recentley i had been diagnosed with COP so my breathing isn't all that good!!well we took of and they made sure they rushed us through so we could get the spot onto the runway otherwiswe we'd have to of waited another 1hr!!thats good i thought still not feeling it!!well as it happens we got too 30,000 feet and i couldn't breath very well,which then of course makes me panic,so i pressed for help;and boy was i amazed they bent over backwards for me giving me tank of oxygen,kept checking if i was ok ,and i changed my mind about rubbish Ryan Air and they had shown me compassion and human kindeness,i was surprised they were young girls helping me out if you knew me you'd know i donot look at all ill,infact i look so healthly that i don't even look my 58 years that i am so thankyou Ryan Air for your help there and back,i would reccommend Ryan Air with pride now,the only thing i did not do is get the flight staffs names,but if any staff read this one of the girls was Portuguese and when we landed home at Stansted Airport (30 mins from my home)i walked into her hugged her and thanked her for all she'd done for me i was on flight 14.45 from Faro and l;anded at Stansted at 15.35, please let them know that the short ginger lady was more than happy for their help,so stop knocking a cheap fares flight if you choose to fly its your problem not theirs,i had no choice and was treated perfectly (this is my sons computor )MY NAME IS CAROLINE MCGIURE THANKYOU RYAN AIR!!	5
EasyJet	i somehow booked two flights on the same day easyjet refunded me the extra flight even though my mistake only came to light weeks after the booking was made this was all sorted very quickly so thanks to them	5
EasyJet	i spent well over an hour waiting for an adviser i left the pc for 5 minutes and came back to find my chat disconnected bloody shambolic	1
EasyJet	i think EasyJet company should be have someone who have information about booking and Easyjet partners	1
Turkish Airlines	i travel a lot because of my work, but this time i decided to travel with Turkish Air my God worst & old aeroplanes they using for international transfer like europe and US.i think better i fly with any african third world country air line except Turkish Air. because worst service i ever get in my 62y of life. not even free.	1
EasyJet	i tried to book an easyjet flight with an insured transfer. My payment had issues and I the system, instead of rejecting my payment, booked me on ONE OF THE FLIGHTs, and not the other flight.Despite of this unaccaptable mistake, I was told to take care of the other flight and the added insurance by myself, through the insurance company, a separate provider. So basically I got zero help from easyjet customer service.	1
Ryanair	i use ryanair because they are cheap and i dont exspect any service when im only flying for a few hours but they are crap all over from warm drinks they cost Â£3.50 for a tiny can to some of the staff being thick asstarting using easyjet still crap but better than paying to much	1
Ryanair	i use this company on a regular basis and will keep doing so not been let down yet	4
EasyJet	i use to change my tickets myself via my flights, now we have to pay and extra fee of Â£50 for admin to change the flight (we use to be able to do this ourselves and did not have to pay), never the less if was Â£10 or Â£15 but Â£50 for 5 min access and change is crazy, also within so many days in advance should be FREE there is no admin, the systems do it easily	3
EasyJet	i wait more than one hour in the chat!!!! and they closed it afer 5 min that I didn't answer????	1
EasyJet	i waited for a person to chat with, and the session of the chat ended befor i got the chance to ask my question	1
EasyJet	i waited for ages (over 45 mins) to speak to an agent.When he finally arrived he waited 2 mins for me then cut off	1
Vueling	i want to buy ticket with vueling from london to algeria when i read all review sorry no way .zero star	1
EasyJet	i wanted to speak to someone and after 4 weeks of emails its just not acceptable that i am having so much trouble claiming my expenses	2
EasyJet	i was amazed how easy it was, even with my english not beeing a 100%	5
Jet2.com	i was asked to move by the air steward i had paid Â£30 for my extra leg room seat, for someone on board that paid Â£10 to upgrade, the seat i sat in i was dripped fluid on all the way home, i choose the aisle seat so i can move freely to go to the toilet, and my journey home was very uncomfortable.	2
Ryanair	i was diagnosed with breast cancer in september 2023 and had radical surgery on the 15 th. I was therefore unable to travel to Morocco as planed at the beginning of October. I applied to ryanair for a refund as I was told that it is in their policy to refund for serious illness. however they have refuse me. ref 41372924/ NF9FPS Im not sure how much more serious it gets ? i am waiting to start chemo and radiotherapy and this is an extra stress.	1
Ryanair	i was dreading my flight with ryan air to bremen, after reading reviews, but to be honest i was really suprised and happy with the airline, i didnt find them to be rip offs or rude, the cabin staff were friendly and the on board service was no different to any other airline ive travelled with, plus we landed 30mins earlier so thats always a bonus, i like ryan air and would travel again no probs	5
Ryanair	i was due to fly from Edinburgh to faro 21st mar. due to travel restrictions tried to change flights have tried everyday for last 7 days both phone calls and chat line. to no avail. they do not consider passengers at all .something should be done about this airline. I will not use them again.	1
EasyJet	i was not helped at all. there is a problem in the easyjet system which doesnt recognise me as the booker of the ticket and i am being made to suffer the consequences. the easy jet robot refused to answer my very reasonable questions. in the future i will always try and use an alternative airline and only use easyjet as a last resort.	1
EasyJet	i was not satisfied with the response albeit not the advisors fault, but i think there could have been more customer care applied for my query.	1
EasyJet	i was onboard flight U2 6877 yesterday and had a very bad experience which led me collapse in the toilet and throw up. i understand it is mandatory to wear a mask in your plane, however, i have been cleared since last year from wearing a mask for extended periods of time due to frequent acid attacks i get after eating due to a medical condition. which means i have to take breaks from mask specially when my stomach is digesting. i explained this several times to cabin crew yesterday and eventually they called the flight manager and he came to me, i explained the same thing to him, that i can't wear a mask 100% of the time due to my medical condition. he threatened me with police and banning me from flying again, didn't care how sick i was feeling at that time and literally forced me to wear a mask at all times. under this duress, i wore the mask until i couldn't take it anymore and had to go to the toilet to throw up where i also collapsed and spent 10 min there due to an acid attack that i got after food, not having been able to breath properly. i dont' know if your manager was having a bad day or what but his behaviour was horrendous. i mean, your mask requirement apparently was more important than my health and it had to get to the breaking point of me throwing up and going to the toilet so that i could take off my mask. there was no apologies from the manager either. this was disgusting and i would like an explanation because i clearly told them about my mask exemption even though i was still wearing a mask. the manager treated me like i'm lying. please educate this manager on manners and passenger wellbeing.	1
SAS	i was planning to visit scandinavia , more exactly Norway (Bucharest - Tromso) to see the northern lights with my baby but i will never ever buy plane tickets from SAS after the recent debacle, well i guess it will have to be Lufthansa (10 euros more doesn't matter at all i'll gladly pay them more if i have to).	1
Lufthansa	i was taken a flight with lufthansa from dublin to frankfurt on friday 6th july, when i got to the security at the airport i was informed the flight was cancelled, i had recieved a text confirming my flight, but nothing it had been cancelled, i had to buy a new ticket at the cost of â‚¬845, and told that the money would be refunded within 14 days, that was the 6th of this month, have sent mails to lufthansa,but hav'nt even had reply... so much for there customer service.they say you will get a reply within 24 to 48hrs. (more like days.) would think twice before ever using there service again. there was NO body at the airport to inform people what was happening. it was just terrible. then when we did get away with another airline, on the trip they had cancelled my ticket, because i did not use the outbound flight and spent just 2hrs at there desks trying to explain to them what was going on............... o never again.	1
EasyJet	i was told to call customer service number - past 3 days no answer, if I dont pay by tomorrow - my holiday will be cancelled - I am very angry	1
Ryanair	i was told to pay Â£10 for a mini cabin bag twice. i was advised i dont have to pay if i have ryan airconnectedb flight. i came off Dublin and they asked to pay again. Rip you off. stay away.	1
EasyJet	i was waiting 2 hours, and the person ho texted me, after 5 min write that he will close chat	1
EasyJet	i was waiting more than 1h online, no one from csutomer service reply my query !!!how can i contact you urgently ? you have change my flight, which not suit me at all !! tou must propose alternative option (afternoon flight, not 7am)	1
EasyJet	i was waiting too long for someone to answer my query	1
Ryanair	i went on ryan ait last year and it was a great experience thats why i gave it a five stars	5
Pegasus Airlines	i went to the airport 2 hours before my flight time but i didn't see Pegasus flight details on the airport monitors but i saw a flight for FLY Nas (XY) on the same time of my flight 8:35 AMThere was no information provided in my ticket confirmation email that i received from Pegasus that my flight will be by another operator.Anyway i went to the counter of Fly Nas for check in but they didn't find my reservation or my name on the flight so i called Fly Nas call center but they didn't find my reservation in their data base.Also i spoke with fly Nas supervisor at the airport but he didn't find any details for my reservation on their system.After that i called Pegasus on +908502506777 and spoke to Mr. Jem for more than 25 Min. international call which coasted me a lotAfter a long talk between me and Mr. Jem and also between Mr. Jem and the Fly Nas supervisor i couldn't get any support from your call center to make me be on the flight.I asked Mr Jem during the phone call to escalate my issue to his manager or any upper level in Pegasus to take and emergency action so I'll not lose my flight but he said there are no one to contact and no one was there in his office.That was a really bad experience with your airlines and it costed me a lot of stress, panic and for sure money.I did pay the ticket price and it's deducted from my Credit card but you didn't provide me with the service that I suppose to get for this money.I did had to purchase another ticket from Fly Nas sales office in the airport so I'll not lose my meetings in Istanbul even I didn't had the enough money to purchase my ticket and you put me in a situation of shortage of money because of your unprofessional customer service call center.I'm now submitting this complaint to ask for the refund of my money I paid plus the money I paid to purchase a new ticket from FLY Nas plus a reasonable compensation for all the money I paid plus the stress and uncomfortable trip that I had because of money shortage.I hope that I'll get your quick attention and understanding of my situation.I'll attach to this complain the following:-1- Screen Shoot from my Phone showing the time and duration of my call to your Call Center.2- Screen Shoot from my Phone showing the payment to Pegasus, Payment to Uber to go to the airport then the payment to Fly Nas to book a new ticket after your call center failed to send me a proof that FLY Nas confirmed to Pegasus my reservation.3- Screen Shoot from the email confirmation which didn't show anything about Fly Nas.	1
EasyJet	i will be flying with with British Airways. It's a bit more expensive, but they have actual customer service. On your website you are selling non-refundable tickets where you cannot book for 2 passengers with different baggage choices at the same time. this is silly. there is no way i am paying for a ticket only to find out there is no longer a ticket available for my travel partner. add to this i wanted to fly into one city and out of another... your website just can't handle it.	1
Ryanair	i wonder if anyone management from ryanair look at these reviews. i havent seen one good one yet, i travelled with them, with a friend, on 9 sept to faro. trying to download boarding passes 48 hours before was a nightmare and i started to panic. then the real fun begins. because we didnt pay extra to sit together, wanted Â£28 extra, we sat rows apart. we took small case, only going for 5 nights, to take them on board they wanted Â£5 extra, why? we decided to put them in hold free of charge. but what they dont tell you is, it is still classed as hand luggage so you have to keep liquids out of bag to go through security. we had to open our cases and have them checked. even the staff said they have this problem with ryanair all the time. managed to download passes thankfully. coming back i got the ryanair app on my mobile and it was a much better process.wont go with them again. they just make things so stressful, especially tryiing to get info. on their website. at least with easyjet, you can download your passes a month before and even if you dont pay extra for tickets, they have always put us together on opposite aisle seats.RYANAIR, YOU NEED TO UP YOUR GAME AND SEND ALL YOUR STAFF ON CUSTOMER CARE COURSES..!	2
Ryanair	i would always avoid ryan air as much as i can i find they have the most misserable staff i have ever met in the airport specialy stanstead i would sooner walk than go with ryan air , and other people have agreed with me	1
EasyJet	i would give 0 star if there was a option, SHOCKING is a understatement , been back of my holiday 4 weeks now and still can nor get hold of any one in easy jet !my flight was delayed 6 hours then was told it was canceled to go home and return the next day to another delay , i have filled the online form in 8 times and 8 times it has come back. saying need more information ???? what do you want mt bra size .i have even been to a travel agents for the to fill the online form in and it has come back , i want a refund or i will be taking this to a legal situation for neglect	1
Ryanair	i would just like to say having flown with ryan air before the girls on the flight out of newcastle to phphos 06/45 were by far the best i've ever experienced having flown all over the world,these girls were pleasant had time for everyone kids and all you are all to be commended hope i return with same crewps flight out was wednesday 3/8/22	5
Jet2.com	i would like to express my deep dissatisfaction with the behavior of the cabin manager on my recent flightDuring the flight, I had the unfortunate experience of being treated in a completely unprofessional and demeaning manner by the cabin manager,For over 4.5 hours, this individual subjected me to rude and belittling comments, which ultimately caused me significant emotional distress. The treatment was so degrading that it reduced me to tears, and I left the flight feeling humiliated and shaken.I understand that the role of flight attendants and cabin managers is demanding and that safety and efficiency are critical. However, there is no excuse for behavior that undermines passenger dignity. I felt that I was treated with a lack of respect and courtesy, embarrassed and belittled for 4.5 hours which not only affected my overall experience but also significantly impacted my well-being during the flight.As a travel professional coming home from a travel conference this put a dampener in the whole experience I would be mortified if any of my clients where ever tested like this.While I have always been a loyal customer of jet2 , this incident has left me deeply disappointed and concerned about the standards of professionalism and customer care within your team.Also I've waited for the feed back email not to receive where as my other colleagues did get this i felt so strongly I had to leave a review regardless	1
Turkish Airlines	i would never ever fly with this airline againboarding closed 'early' i was given no notice about this nor was this documented in any terms, i showed up nearly a half hour before the gate was due to close and was told i could not board as boarding had 'closed early', meaning myself, partner along with 8 other passengers were unable to fly and had no other option except to pay over Â£500 for a new ticket. this is beyond unacceptable. i have raised a case with the Civil Aviation Authority as well as the Financial Ombudsmen as this is disgusting service. I will never ever fly with this atrocious airline ever again.	1
Ryanair	i would not fly with this air line if i didnt have to but this summer the air fares have exploded so they are the one that gets my money .Oh yer and if you think that by getting their credit cards going to save you the admin fee think again !!!! need i say more .	2
Ryanair	i would not use it again. I just don't like the ethos of the company and the way they handle people.	1

EasyJet

i couldnt get up to Scotland due to cancelled trains across the country due to Storm Bert, with the news advising not to travel as well.Therefore i couldnt travel on the flight i had booked from Scotland to Bham the next day. I requested a credit note for the flight that i was unable to travel on, so i would use with Easyjet in the future, but was point blank refused this.

2

Wizz Air

i did check it online and when i arrive they said i didnt. So they aske fot 50 euros! just to do the fkkkking chech in in person.scam I will NEVER flight wt them again

1

EasyJet

i didn't get any information i asked for

1

Ryanair

i died overall good experience

5

EasyJet

i don't believe it's easyjet ,i think it's difficult Jet

1

Turkish Airlines

i flew with turkish airlines in june 2022, their business class is okay, don't expect the most luxurious seats.you do have your own check-in desk, passport control and lounge where you can quietly wait for your flight.

4

Jet2.com

i fly with jet 2 every year to Almeria a couple of times to visit my elderly father. always had a good experience and flight staff and ground crew are always very professional. one negative is i would like to fly later in the year direct from manchester but have to travel to other uk airports to do this. later flights would be less hassle and cheaper.

5

EasyJet

i got disconnected before i got help\

1

Lufthansa

i had a bussienes class ticket from Riga to Frankfurt( today 20.01.2024 at 6:10 ) .but the lady ,Who Issue my bording gave me wrong Seat( she was not friendly at all )! which was not in bussienes class after waiting long time for boarding .we had 45 min delay for take off . very bad service .

1

Wizz Air

i had a travel with several one-way tickets, and in the mix of it all i did the mistake of buying one extra set of tickets for about 490$ total.They have refused to pay the money back and the refund was only available to wizz wallet with 3 months deadline to spend, and i can't even buy it for a family member for example where they pay me the amount and i'll book for them, no, i have to be one of the passengers when using this credit.the flight and experience was so garbage as it was that i'd rather lose my 490$ than fly with them again. I mean what kind of an airline traps a customer's money like this and refuse to collaborate, pure garbage airline and even worse service, took me 50 minutes to get a hold of an agent after 6 call attempts...

1

Ryanair

i had a very simple query with regards to my booking. I tried to call the customer service number and after 5 minutes of waiting, the automatic answered said "goodbye" and it was cut off. I went on their live chat service and waited for a support person for 15 minutes. The support person (Anthony) was so UNHELPFUL and could not answer my query and shut off the chat. I tried the live chat again and had to wait for another 11 minutes for a support person. Got connected with Fawzi who only said ,,,,thank you and welcome to the chat. Did not say a word after that even though i could see him reading all my comments and questions. Despite me requesting him to respond, he did not even bother saying a word. I would make sure I do not book any future flights with Ryan Air - The worst customer service in the world. I wish I could verbally to these IDIOTS over the phone and swear at them.

1

Lufthansa

i had booked a 600 euro ticket from capetown to cancun with lufthansa through travelgenio. later i decided to postpone the flight through the lufthansa app. i made belive by the app that the change had gone through. it hadn't. i was market as a 'no show' and refused a refund. i called both lufthansa and travelgenio multible times. lufthansa said they can not talk to me because they only talk to the agent. travelgenio says they can't help becasue its a no show. which is not true. they refused me to speak to their supervisor or send me any proof as email and eventually hung up the phone.

1

Ryanair

i had booked a flight to Lisbon from Edinburgh but my plans changed and i asked for a refund... takes more than 20 minutes to connect to customer service and when you connect you can hardly hear what they say.you ask for a refund, the instant answer, is of course no. Even if you read the refund policy its not clear and too vague. Avoid this airline at all costs, they shouldn't even be in business, the may offer you good prices but their motto is save money, have a trash flight. Baggage costs more than the flight itself. What a waste of 70 pounds, avoid Avoid AVOID.

1

EasyJet

i had booked three flights for which on the 18th March i have requested a refund through the website (at that time refund option was on)... only today 8th April i recieved two refund emails about the two first flights, and i was wondering why didn't i recieve one for the third cause i did them all the same day. When i went back to my account i found out the at the third booking DISAPPEARED, like there was no record at all!!! i tried to call them several times but no luck... even when i tried to call them for other reason. good thing i have proofs.... it's the first time easyJet lets me down.... Still wondering where did this booking go????

2

Lufthansa

i had the greatest experience with Lufthansa! When I checked in, the service lady went through my entire booking to make sure I liked my seats, recommended meals that I had preordered should be cancelled because they were worse than the regular meals at that time, and checked my extra hand luggage in for me so I only had to carry my handbag. She was just the nicest!! And the whole way, everything was smooth sailing and comfortable, and the regular meals were pretty good!

5

Ryanair

i had to give this 1 star to get this review outbut they are certainly not worth that at all.owhat a shamble for an airline i cant believethe rip off this airline does and gets away with it is there no regulations to combat rogue airlines like this ????be very aware they change the rules as it suits themwe were double charged for baggage and moved a different airport without the optionif a refund to go with a different airlinestaff were no help what so ever just rude and offensivefly with these at ur own risk

1

Eurowings

i had to leave a review for this because i was very sceptical due to the trust pilot reviews! however i had no reason to be, the flights were great. we flew manchester to dÃ¼sseldorf and we had no problems. the flights were both on time, (the one returning was 15 minutes early), the planes were clean, the staff were nice - even gave us a mini chocolate egg when we arrived in dÃ¼sseldorf (easter). i would also like to mention that i am familiar with all types of flights (budget, long haul etc) and eurowings were the only airline to sit me and my partner next to each other without paying for seats - this was a huge bonus, as usually were sat about 15 seats apart!the only thing i can't comment on is luggage which i see most reviews are about, we only had hand luggage so not sure if our experience may have been different if we had hold luggage?however, i wouldn't write off this airline,i have been on far worse budget airlines - in the uk and out. for a short flight i would recommend :)

5

Jet2.com

i had to wait 2:30 hours in the airport :(

2

EasyJet

i had tried getting hold of the "chat us " for days and was so bad, but the guy that helped was amazing

5

Ryanair

i had what i thought was a problem with my ryanair documents and made a trip to stansted airport to visit the help desk - i spoke to a ryanair gentleman named ALTIO [ i apologise if i have spelt his name wrong] .he was most helpful , reassuring and simplified my query

5

EasyJet

i have a booking for my god son and my brother under booking K8JHKXV we paid 50Â£ to add his child however it was added as an infant. when i realised today i spoke to an advisor who blatantly lied to me and said it will cost 188Â£ but he will do it for 148.01 which is what the online said if i was to buy a new ticket. unfortunately as the child is 9 i couldn't do it. i told him i was going to a meeting and will contact later to do it. this second advisor was terrible. very slow and she was charging me even more. i booked with you at least 6 times a year but your service is terrible. couldn't do any discount and wouldn't refund or add the 50Â£ i paid. in the end i paid the 161.01 because i couldn't be bothered arguing with this advisor who clearly didn't care. your staff lie your stealing money for nothing and you cant even do anything for loyal costumers. terrible service. we ended up paying 211.01 for a child's ticket that costed 145

1

Ryanair

i have alot of reasons for giving Ryanair 2 stars and here is the reasons.-when i had to have my bag checked, my bag got destroyed in the procces (zipper went off)- tried to ask the staff, for some tape so i atleast could have my belongins in the bag until i arrived at my destination, no help and everyone li asked looked at me like i where weird.-wanted to order some lasagna, twice mid flight both times the staff said they whould get right back to me.... never happend.- flight where quiet delayed.in general just a bad experience i had with Ryanair.

2

Jet2.com

i have always preferred to fly with Jet 2 however the cost of flights are getting beyond my budget. Some type of loyalty discounts should be introduced.

3

EasyJet

i have been left not knowing if i can board my easyjet flight

1

EasyJet

i have been on the phone for 3 days also on your app and on line try to find the booking for my return flight K76CBHM. i am extremely annoyed that answer the phone or you chat app. I will not be using easyjet again

1

EasyJet

i have been online on the chatbot and on the phone and cannot get an answer from anyone have been on since 1.30 it is now nearly 1.30

1

Jet2.com

i have been requested to supply reference number, for jet 2 , re recent 10 night trip to cyprus trip..ref number , 15554929/s24h

2

Ryanair

i have booked a one way flight with ryanair added the travel insurance to the flight, i thought to myself why have they not asked when i fly home?! .. so i tried to talk to 6 or 7 different members of staff on there online chat, WASTE OF TIME! i rang again today and been told to email there third party travel insurance comapany, keep in mind i have already done so off my own back and they told me to talk to ryanair.. i have managed to get a email address to make a claim!! IT SHOULD NOT BE THIS HARD TO CANCEL A ADD ON TO A FLIGHT,, QUICK TO TAKE YOUR MONEY BUT VERY VERY DIFFICULT TO GET A REFUND

1

EasyJet

i have booked my fly in October from luton to sharm el sheik , yastarday 9/02 they denied me boarding saying the fly was overrbooked and now they offer me a fly tomorrw 11/02 bristol , 150 miles away from lonndon !! how greede and disugusting are you easyjet !!! tha nks for ruin my holiday !! absolutly disgusting

1

Ryanair

i have flown lots of times and got great deals but not any more...always used a mastercard so not to get extra charges...but really gone down hill

2

Ryanair

i have flown with ryanair a few times great service, great price, always on time all in all happy every single time

5

Ryanair

i have flown with ryanair around 40 times in the past 2 years all over europe,, for me they are the best airline ,, the online checkin is so easy to use,, the prices are unbeatable,, the staff are always friendly and helpful,, and it is true what they claim,, nearly all their flights arrive on time .... i bet the only reason they dont is because of atc on srtike as per !!!!. yes its ryanair all the way for me ....cant fault them A++++++ keep it up guys.

5

Ryanair

i have flown with ryanair on quite a few occasions and have found them to be the best of economy airlines,flights arrive on time,staff are pleasant and actually get some legroom in normal seats, will be using them again

4

EasyJet

i have had a bad experience with one of the easyjet gate staff she asked me to pay extra Â£48 because i was carrying more than one duty free bag with my small hand luggage. she was rude not helpful and sneaky, I asked her but she did not explained clearlythis airline not cheap flights as they advertising , when you adding return ticket and baggage the total will be more expensive than any other airlinesI am not recommend this airline at all

1

EasyJet

i have had a baggage allowance issue and it has been sorted out quickly. Amazing!. Thank you so much!

5

EasyJet

i have made a booking and it's wass canseled than i chose to be refunded by a vocher for future bookingi have rceived the vocher but ut's not redemble thats 345 euro passng away

1

EasyJet

i have no answer and am still trying o sort it out, a telepjone conversation would help instead of virtual

1

Jet2.com

i have no complaints with Jet2 in Leeds. However on the 25th of October coming back from Alicante due to adverse weather in Leeds the plane could not land and we were taken to Manchester airport a lot of disable people including me had no assistance and nobody has any idea of the situation had to wait and make our on way to passaport control, asked some body to be able to help me and i got very little response. I was very disappointed at the treatment I got. do not like Manchester airport it is so impersonal and unhelpfull whether Leeds Bradford ariport it is very good and I love traveling with Jet2.

4

Jet2.com

i have nothing but praise for Jet2 staff. My sister became very unwell while we were on holiday and the advice and support from Jet2 staff was fantastic. The 24hour helpline staff were supportive and informative, and the Rep /customer helper we had was brilliant. She gave us support and help that proved invaluable.Thank you to all.

5

EasyJet

i have one question and was not able to get the answer why? it is a sale on your end

1

Ryanair

i have put a review ref this cowboy airline i think what has happened to many people we need to take legal action against this shower of lairs ? des pearson

1

Ryanair

i have some very bad experiences with ryan air. I had a flight from milan MXP to london STN on july end. i was on the line for more than one and hour before flight. but it was 50 minutes before the flight, they didn't allowed to board the plane since i am late. i said i was on the line for more than 40 minutes but they didnot cared. Moreover, they told i cannot transit uk as i have no visa which i had done 3 times from different routes and i showed them the immigration stamp on my passport as well. but later the same day, they inquired to several places and admitted i could transit with my documents. but i had already missed my flight as well as other connecting flight to my destination. later on they confessed saying sorry and bla bla but it was very frustating with ryan air. better avoid it.

1

Ryanair

i have to say, my opinion of Ryanair has been restored as I requested a refund due to being unable to travel due to the death of a close family member and although I had to write to their director, they gave me a full refund which if I'm honest, wasn't expecting after previous experiences. but grateful to them and feel they deserve a good review from me.

5

Turkish Airlines

i have tryed the call center, the hang up on me, and the other numbers i have tried, is not awnseret. i is imposible to get contakt!!!

1

Ryanair

i have used ryanair to visit my son in croatia in ZADAR unfortunately flight cancelled and they appear not to be flying there anymore . i want my money back to rebook with another airline they cannot provide me with voucher i cannot use. always spoke up for ryanair but not now.

1

EasyJet

i hope they do go bustunbelievable poor customer services, still no refund, no one to speak too, dont reply to messages,i will claim the money back through my credit card.Will NEVER use easyjet again..... bloody joke.

1

Ryanair

i hope you are going to bankrupt any time soon

1

Ryanair

i just got my mom theese tickets for Christmas from Denmark to Dublin. The time when i was making the booking, youÂ´v got probems with your system, so when i choose sunday it says saterday when i got to the site where i had to paid. i contackted your chat service, they told me you got some technical problem at that time, but i could just make the reservation and then you would take care of it. - I have written to you severel times but nothing has changes. I have been spoken to you over the chat to day and now i have to pay 1020 Danish Crones for the changing, because the cheaps flight now are sold out!!! NOT FAIR - Very disapointing - and i woudnt recomand you at ALL!!! Really bad service!Hello Mie Lindskou. How may I help you?Mie Lindskou 09:17:04 amHallo - i got my mom theese tickets for christmas. The time when i was making the booking, youÂ´v got probems with your system, so when i choose sunday on the order it says saterday when i got to the site where i had to paid. i contackted your chat service, who told me tha you were having some technical problem at that time, but i could just make the reservation and then you would take care of it. Would you please change the ticket, so we can go home sunday the 20 th march :) - my mom just got the ticket for a consert on saterday 19 martch and she asked me how we could do that, when we are going home that day. I really hope that you would make that changes, so we can get the right tickets :) - Mary ChristmasBogi 09:17:39 amNo problem I can check that for you now, can you give me your reference number?Mie Lindskou 10:17:45 amRyanair.docxOL3KSCBogi 09:19:45 amThank you. Let me check this for you.Mie Lindskou 09:19:54 amThank you :)Bogi 09:26:05 amThank you for your patience, I have to check the system about this change.Mie Lindskou 09:26:52 amThank you i will be waiting :)Bogi 09:38:03 amThank you for your patience. Since there was a website issue on that date indeed, I can change the ticket for you for fare difference only.May I take the email address and the billing address you provided at the time of the booking, please?Mie Lindskou 09:39:30 amThank you very much - how much is this?Bogi 09:42:41 amThank you. Let me check this for you.So the outbound is correct and only the return needs to be changed to 20 March, right?Mie Lindskou 09:43:50 amexactly :) -Bogi 09:45:08 amIt would cost 1020 DKK.Mie Lindskou 09:45:53 amno it cant be right!!!That wasnt the prise when i booked in november!It isnt fair, that i have to pay such a large amount, when you had problems with your systems and i have written to you severel times, and you were insuring me that it woudnt be a problem!Bogi 09:48:14 amSince you have made the reservation back in November and there was a website issue, I can change the flight for fare difference only, without a flight change fee. However, the system is a live booking one and at the moment this is the cheapest price I can offer. We cannot modify the prices in the system.Mie Lindskou 09:51:36 ambut at the time, when i was making the reservation, the flight back on sunday only cost 149 kr.!Bogi 09:53:37 amRight now the cheapest ticket is 779 DKK per passenger, I can only offer that price since the cheaper ones are already sold out.Mie Lindskou 09:55:36 ami really dont think thats fair when it was you system that got problems and i was insured that it would be allright.Bogi 09:55:57 amI am sorry for that, but since November, the cheapest tickets are all sold out.

1

EasyJet

i left money with Easyjet after a cancelled flight and a cancelled holiday.The money can't be put into one account.The issue i have is, i booked a new holiday using Â£950 of my Â£1100 holiday credit and wanted to book reserved seats but the option to use my remaining credit was not there.After 1 hour waiting on the phone i was told its not possible to use MY CREDIT MONEY to booked seats.So after helping the company stay afloat i get treated like this. Disgusting customer service.Now spent Â£90 extra to pay for this.So they have Â£100+ of my money in the holiday credit and Â£ 200+ in my flight credit yet i still have to pay to book allocated seats !!!!!!!Will now consider using Wizz Air in future as we used them a few weeks ago with zero issues.Not even sure why i gave easyjet 2* maybe wishful thinking.

2

EasyJet

i like the chat format, it works well. some delay but that's to be expected and happy with service, completed what i needed to change efficiently

5

EasyJet

i liked the support from Aya.Though if refund is not an option and there is no flight in and out of Israel, how come expired vouchers are not extended? This is not logical....

3

EasyJet

i lost about 400 pounds on nothing.

1

EasyJet

i made a booking and booked the wrong return flight time by mistake, so immediately tried to change the flight, but could only do it by paying an other Â£50, although the flights are at the same price. So 20 seconds later = Â£50. Appalling as always, basically theft.

1

EasyJet

i made a mistake with my booking and used the chat bot which put me intouch with customer service. Although it was still on screen and not voice, it was actually very good and the agent was really understanding and helpful. Patient with me too. suprised and happy.

5

EasyJet

i made a spelling mistake in last name and can`t change it (it was a site problem). operator Leila was cute ahd help me quickly change my fail (im shure that im not so old and don`t use my glases))). Thanks))

5

EasyJet

i made an error due to auto correct, immediately i sent an email and was helped by an online customer services representative. Really helpful and took the stress away. thank you to whoever i was dealing with

5

EasyJet

i messaged at 7:30pm i didnt get a reply until 1pm the next day which was way too late to resolve my problem. your systems would not let me pay with my lloyds credit card and by the time i figured out that this was the issue and used an alternative card you put the prices up

1

Turkish Airlines

i missed my connection from IST to BUD and they required a penalty of $1,500 for each traveler, or I'll loose my way back,

1

Grupo IAG

i now hate flying BA, having been a big fan of BA just 10 years ago.They dont manage hand luggage in the way other airlines do ( Easyjet / Ryanair etc) so passengers pile in with numerous bags, leaving certain passengers with zero space.If you wish to travel with handluggage, it is frequently taken off you and put in the holdâ€¦ or otherwise at back of plane.I'm now sat in row 10 and my luggage is in row 30â€¦ so I cant get my luggage until the plane has emptiedEasyjet works brilliantly, you pay for your handluggage, so you know you'll get on and off the plane with it.I really cannot see any upside to BA these days.. it's just like any orher low cost carrier, without the low cost and without the logical organisation.

1

Ryanair

i recently complained about my experience with ringing Ryanair customer service after they had cancelled one of my multicity flights but had refused to refund me my return flight, also with Ryanair.After Christmas i thought i would try again.This time i spoke to a very helpful agent - who advised exactly what i needed to do to obtain a refund for the second flight - and this has now been dealt with very satisfactorily. It is a shame that my first call was not handled as expertly and helpfully as my second call.

4

Ryanair

i should of written this earlier but alsa i had no computor,now i have and im here,i travelled to PORTUGAL at the end of May,haven't flown for several years,and Ryan Air i thought how commonly tacky,but i didn't book flights ect ect was left to my daughter all i had to do was pay air fare,anyway just recentley i had been diagnosed with COP so my breathing isn't all that good!!well we took of and they made sure they rushed us through so we could get the spot onto the runway otherwiswe we'd have to of waited another 1hr!!thats good i thought still not feeling it!!well as it happens we got too 30,000 feet and i couldn't breath very well,which then of course makes me panic,so i pressed for help;and boy was i amazed they bent over backwards for me giving me tank of oxygen,kept checking if i was ok ,and i changed my mind about rubbish Ryan Air and they had shown me compassion and human kindeness,i was surprised they were young girls helping me out if you knew me you'd know i donot look at all ill,infact i look so healthly that i don't even look my 58 years that i am so thankyou Ryan Air for your help there and back,i would reccommend Ryan Air with pride now,the only thing i did not do is get the flight staffs names,but if any staff read this one of the girls was Portuguese and when we landed home at Stansted Airport (30 mins from my home)i walked into her hugged her and thanked her for all she'd done for me i was on flight 14.45 from Faro and l;anded at Stansted at 15.35, please let them know that the short ginger lady was more than happy for their help,so stop knocking a cheap fares flight if you choose to fly its your problem not theirs,i had no choice and was treated perfectly (this is my sons computor )MY NAME IS CAROLINE MCGIURE THANKYOU RYAN AIR!!

5

EasyJet

i somehow booked two flights on the same day easyjet refunded me the extra flight even though my mistake only came to light weeks after the booking was made this was all sorted very quickly so thanks to them

5

EasyJet

i spent well over an hour waiting for an adviser i left the pc for 5 minutes and came back to find my chat disconnected bloody shambolic

1

EasyJet

i think EasyJet company should be have someone who have information about booking and Easyjet partners

1

Turkish Airlines

i travel a lot because of my work, but this time i decided to travel with Turkish Air my God worst & old aeroplanes they using for international transfer like europe and US.i think better i fly with any african third world country air line except Turkish Air. because worst service i ever get in my 62y of life. not even free.

1

EasyJet

i tried to book an easyjet flight with an insured transfer. My payment had issues and I the system, instead of rejecting my payment, booked me on ONE OF THE FLIGHTs, and not the other flight.Despite of this unaccaptable mistake, I was told to take care of the other flight and the added insurance by myself, through the insurance company, a separate provider. So basically I got zero help from easyjet customer service.

1

Ryanair

i use ryanair because they are cheap and i dont exspect any service when im only flying for a few hours but they are crap all over from warm drinks they cost Â£3.50 for a tiny can to some of the staff being thick asstarting using easyjet still crap but better than paying to much

1

Ryanair

i use this company on a regular basis and will keep doing so not been let down yet

4

EasyJet

i use to change my tickets myself via my flights, now we have to pay and extra fee of Â£50 for admin to change the flight (we use to be able to do this ourselves and did not have to pay), never the less if was Â£10 or Â£15 but Â£50 for 5 min access and change is crazy, also within so many days in advance should be FREE there is no admin, the systems do it easily

3

EasyJet

i wait more than one hour in the chat!!!! and they closed it afer 5 min that I didn't answer????

1

EasyJet

i waited for a person to chat with, and the session of the chat ended befor i got the chance to ask my question

1

EasyJet

i waited for ages (over 45 mins) to speak to an agent.When he finally arrived he waited 2 mins for me then cut off

1

Vueling

i want to buy ticket with vueling from london to algeria when i read all review sorry no way .zero star

1

EasyJet

i wanted to speak to someone and after 4 weeks of emails its just not acceptable that i am having so much trouble claiming my expenses

2

EasyJet

i was amazed how easy it was, even with my english not beeing a 100%

5

Jet2.com

i was asked to move by the air steward i had paid Â£30 for my extra leg room seat, for someone on board that paid Â£10 to upgrade, the seat i sat in i was dripped fluid on all the way home, i choose the aisle seat so i can move freely to go to the toilet, and my journey home was very uncomfortable.

2

Ryanair

i was diagnosed with breast cancer in september 2023 and had radical surgery on the 15 th. I was therefore unable to travel to Morocco as planed at the beginning of October. I applied to ryanair for a refund as I was told that it is in their policy to refund for serious illness. however they have refuse me. ref 41372924/ NF9FPS Im not sure how much more serious it gets ? i am waiting to start chemo and radiotherapy and this is an extra stress.

1

Ryanair

i was dreading my flight with ryan air to bremen, after reading reviews, but to be honest i was really suprised and happy with the airline, i didnt find them to be rip offs or rude, the cabin staff were friendly and the on board service was no different to any other airline ive travelled with, plus we landed 30mins earlier so thats always a bonus, i like ryan air and would travel again no probs

5

Ryanair

i was due to fly from Edinburgh to faro 21st mar. due to travel restrictions tried to change flights have tried everyday for last 7 days both phone calls and chat line. to no avail. they do not consider passengers at all .something should be done about this airline. I will not use them again.

1

EasyJet

i was not helped at all. there is a problem in the easyjet system which doesnt recognise me as the booker of the ticket and i am being made to suffer the consequences. the easy jet robot refused to answer my very reasonable questions. in the future i will always try and use an alternative airline and only use easyjet as a last resort.

1

EasyJet

i was not satisfied with the response albeit not the advisors fault, but i think there could have been more customer care applied for my query.

1

EasyJet

i was onboard flight U2 6877 yesterday and had a very bad experience which led me collapse in the toilet and throw up. i understand it is mandatory to wear a mask in your plane, however, i have been cleared since last year from wearing a mask for extended periods of time due to frequent acid attacks i get after eating due to a medical condition. which means i have to take breaks from mask specially when my stomach is digesting. i explained this several times to cabin crew yesterday and eventually they called the flight manager and he came to me, i explained the same thing to him, that i can't wear a mask 100% of the time due to my medical condition. he threatened me with police and banning me from flying again, didn't care how sick i was feeling at that time and literally forced me to wear a mask at all times. under this duress, i wore the mask until i couldn't take it anymore and had to go to the toilet to throw up where i also collapsed and spent 10 min there due to an acid attack that i got after food, not having been able to breath properly. i dont' know if your manager was having a bad day or what but his behaviour was horrendous. i mean, your mask requirement apparently was more important than my health and it had to get to the breaking point of me throwing up and going to the toilet so that i could take off my mask. there was no apologies from the manager either. this was disgusting and i would like an explanation because i clearly told them about my mask exemption even though i was still wearing a mask. the manager treated me like i'm lying. please educate this manager on manners and passenger wellbeing.

1

SAS

i was planning to visit scandinavia , more exactly Norway (Bucharest - Tromso) to see the northern lights with my baby but i will never ever buy plane tickets from SAS after the recent debacle, well i guess it will have to be Lufthansa (10 euros more doesn't matter at all i'll gladly pay them more if i have to).

1

Lufthansa

i was taken a flight with lufthansa from dublin to frankfurt on friday 6th july, when i got to the security at the airport i was informed the flight was cancelled, i had recieved a text confirming my flight, but nothing it had been cancelled, i had to buy a new ticket at the cost of â‚¬845, and told that the money would be refunded within 14 days, that was the 6th of this month, have sent mails to lufthansa,but hav'nt even had reply... so much for there customer service.they say you will get a reply within 24 to 48hrs. (more like days.) would think twice before ever using there service again. there was NO body at the airport to inform people what was happening. it was just terrible. then when we did get away with another airline, on the trip they had cancelled my ticket, because i did not use the outbound flight and spent just 2hrs at there desks trying to explain to them what was going on............... o never again.

1

EasyJet

i was told to call customer service number - past 3 days no answer, if I dont pay by tomorrow - my holiday will be cancelled - I am very angry

1

Ryanair

i was told to pay Â£10 for a mini cabin bag twice. i was advised i dont have to pay if i have ryan airconnectedb flight. i came off Dublin and they asked to pay again. Rip you off. stay away.

1

EasyJet

i was waiting 2 hours, and the person ho texted me, after 5 min write that he will close chat

1

EasyJet

i was waiting more than 1h online, no one from csutomer service reply my query !!!how can i contact you urgently ? you have change my flight, which not suit me at all !! tou must propose alternative option (afternoon flight, not 7am)

1

EasyJet

i was waiting too long for someone to answer my query

1

Ryanair

i went on ryan ait last year and it was a great experience thats why i gave it a five stars

5

Pegasus Airlines

i went to the airport 2 hours before my flight time but i didn't see Pegasus flight details on the airport monitors but i saw a flight for FLY Nas (XY) on the same time of my flight 8:35 AMThere was no information provided in my ticket confirmation email that i received from Pegasus that my flight will be by another operator.Anyway i went to the counter of Fly Nas for check in but they didn't find my reservation or my name on the flight so i called Fly Nas call center but they didn't find my reservation in their data base.Also i spoke with fly Nas supervisor at the airport but he didn't find any details for my reservation on their system.After that i called Pegasus on +908502506777 and spoke to Mr. Jem for more than 25 Min. international call which coasted me a lotAfter a long talk between me and Mr. Jem and also between Mr. Jem and the Fly Nas supervisor i couldn't get any support from your call center to make me be on the flight.I asked Mr Jem during the phone call to escalate my issue to his manager or any upper level in Pegasus to take and emergency action so I'll not lose my flight but he said there are no one to contact and no one was there in his office.That was a really bad experience with your airlines and it costed me a lot of stress, panic and for sure money.I did pay the ticket price and it's deducted from my Credit card but you didn't provide me with the service that I suppose to get for this money.I did had to purchase another ticket from Fly Nas sales office in the airport so I'll not lose my meetings in Istanbul even I didn't had the enough money to purchase my ticket and you put me in a situation of shortage of money because of your unprofessional customer service call center.I'm now submitting this complaint to ask for the refund of my money I paid plus the money I paid to purchase a new ticket from FLY Nas plus a reasonable compensation for all the money I paid plus the stress and uncomfortable trip that I had because of money shortage.I hope that I'll get your quick attention and understanding of my situation.I'll attach to this complain the following:-1- Screen Shoot from my Phone showing the time and duration of my call to your Call Center.2- Screen Shoot from my Phone showing the payment to Pegasus, Payment to Uber to go to the airport then the payment to Fly Nas to book a new ticket after your call center failed to send me a proof that FLY Nas confirmed to Pegasus my reservation.3- Screen Shoot from the email confirmation which didn't show anything about Fly Nas.

1

EasyJet

i will be flying with with British Airways. It's a bit more expensive, but they have actual customer service. On your website you are selling non-refundable tickets where you cannot book for 2 passengers with different baggage choices at the same time. this is silly. there is no way i am paying for a ticket only to find out there is no longer a ticket available for my travel partner. add to this i wanted to fly into one city and out of another... your website just can't handle it.

1

Ryanair

i wonder if anyone management from ryanair look at these reviews. i havent seen one good one yet, i travelled with them, with a friend, on 9 sept to faro. trying to download boarding passes 48 hours before was a nightmare and i started to panic. then the real fun begins. because we didnt pay extra to sit together, wanted Â£28 extra, we sat rows apart. we took small case, only going for 5 nights, to take them on board they wanted Â£5 extra, why? we decided to put them in hold free of charge. but what they dont tell you is, it is still classed as hand luggage so you have to keep liquids out of bag to go through security. we had to open our cases and have them checked. even the staff said they have this problem with ryanair all the time. managed to download passes thankfully. coming back i got the ryanair app on my mobile and it was a much better process.wont go with them again. they just make things so stressful, especially tryiing to get info. on their website. at least with easyjet, you can download your passes a month before and even if you dont pay extra for tickets, they have always put us together on opposite aisle seats.RYANAIR, YOU NEED TO UP YOUR GAME AND SEND ALL YOUR STAFF ON CUSTOMER CARE COURSES..!

2

Ryanair

i would always avoid ryan air as much as i can i find they have the most misserable staff i have ever met in the airport specialy stanstead i would sooner walk than go with ryan air , and other people have agreed with me

1

EasyJet

i would give 0 star if there was a option, SHOCKING is a understatement , been back of my holiday 4 weeks now and still can nor get hold of any one in easy jet !my flight was delayed 6 hours then was told it was canceled to go home and return the next day to another delay , i have filled the online form in 8 times and 8 times it has come back. saying need more information ???? what do you want mt bra size .i have even been to a travel agents for the to fill the online form in and it has come back , i want a refund or i will be taking this to a legal situation for neglect

1

Ryanair

i would just like to say having flown with ryan air before the girls on the flight out of newcastle to phphos 06/45 were by far the best i've ever experienced having flown all over the world,these girls were pleasant had time for everyone kids and all you are all to be commended hope i return with same crewps flight out was wednesday 3/8/22

5

Jet2.com

i would like to express my deep dissatisfaction with the behavior of the cabin manager on my recent flightDuring the flight, I had the unfortunate experience of being treated in a completely unprofessional and demeaning manner by the cabin manager,For over 4.5 hours, this individual subjected me to rude and belittling comments, which ultimately caused me significant emotional distress. The treatment was so degrading that it reduced me to tears, and I left the flight feeling humiliated and shaken.I understand that the role of flight attendants and cabin managers is demanding and that safety and efficiency are critical. However, there is no excuse for behavior that undermines passenger dignity. I felt that I was treated with a lack of respect and courtesy, embarrassed and belittled for 4.5 hours which not only affected my overall experience but also significantly impacted my well-being during the flight.As a travel professional coming home from a travel conference this put a dampener in the whole experience I would be mortified if any of my clients where ever tested like this.While I have always been a loyal customer of jet2 , this incident has left me deeply disappointed and concerned about the standards of professionalism and customer care within your team.Also I've waited for the feed back email not to receive where as my other colleagues did get this i felt so strongly I had to leave a review regardless

1

Turkish Airlines

i would never ever fly with this airline againboarding closed 'early' i was given no notice about this nor was this documented in any terms, i showed up nearly a half hour before the gate was due to close and was told i could not board as boarding had 'closed early', meaning myself, partner along with 8 other passengers were unable to fly and had no other option except to pay over Â£500 for a new ticket. this is beyond unacceptable. i have raised a case with the Civil Aviation Authority as well as the Financial Ombudsmen as this is disgusting service. I will never ever fly with this atrocious airline ever again.

1

Ryanair

i would not fly with this air line if i didnt have to but this summer the air fares have exploded so they are the one that gets my money .Oh yer and if you think that by getting their credit cards going to save you the admin fee think again !!!! need i say more .

2

Ryanair

i would not use it again. I just don't like the ethos of the company and the way they handle people.

1