Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | Berlin to Copenhagen with easyjet operated by Smarlynx Estonia. The flight itself was very smooth and no nonsense. The ground services however were abysmal. I arrived way too early at the airport (3h before departure) and still had to run to get on the plane. It all began when I received and email saying that the overhead lockers on-board this SmartLynx A320 are too small to fit easyjets usual cabin baggage. It also said that I could drop off my cabin luggage at the easyjet plus check in desks. To confirm that I asked at customer services if I could indeed drop off my bag at that desk to which they said yes. When the check in for my flight opened, I came back to the terminal to find an immense line to the counters. Fortunately the easyjet plus desk had no such line. I went there and then got called at and kicked out by a ground operations worker and had to endure 2h of line for the normal check in. In the end we got called to a separate desk because if not we would not have made it to our gate on time. When I finally reached a desk, the employee had no idea what I was talking about when I explained the situation with the cabin luggage and needed help from 2 other employees. Finally I dropped of my bag and sprinted towards the gate. I made it to my gate with my belt in my hand because I didn't even have time to put it back on after security. Be careful when flying easyjet during the summer from Tegel. Ground operations is a complete joke. This was the most stressful flight of my life just because of it. | 3 |
EasyJet | Berlin to Copenhagen. I had the worst experience flying with easy jet airlines. This time it was very stressful, it started by easy jet facilitator at the check-in area where he was very rude and not helpful. We were asking if we need to drop off our baggage he mentioned yes, however the baggage is small and he considered the laptop bag as hand luggage. He was not helpful in general and he reflected such a very bad image for the airline. I told him that you should help us, however he ignored me completely. Big shame!! | 2 |
SAS | Berlin to Dublin via Copenhagen. This has to be the worst legacy short haul airline in Europe. On the shortest leg, Berlin to Copenhagen, we were served 1 mint chocolate. No drink service nothing at all. The male staff member spoke to a passenger near us, regarding where to put a bag, with total contempt. I have never heard such a rude purser. On the 2 hour flight to Dublin, we were served 1 drink of coffee and that was it. The seating is cattle class, very tight and uncomfortable. They allowed a clearly drunk passenger to shout and swear at his friends across the isle, which offended most of the plane. This tirade went on until we landed. The stewardesses just smiled at them and thought it was all very funny. During the booking process, cancellation insurance was added, which was not wanted, nor ordered. I immediately emailed the airline, but heard nothing from them for 3 days. When I did hear from them, the email told me to call Customer Services. CS had me on hold for 40 minutes and then refused to do anything, as I should have notified them straight away that I did not require the insurance. I explained that I had informed the airline immediately, via the email SAS provided for such complaints. They then gave me a phone number of the insurer. I called it, this was incorrect. The number SAS gave me was for an old insurance company, who had not provided their insurance for over 8 months. I tried to contact the insurer via the details on the policy, every email bounced back and was "Undeliverable". In the end I gave up trying to cancel it. Terrible. Overall this is the worst airline I have flown in many many years. I will avoid them in the future. | 1 |
Eurowings | Berlin to Dusseldorf. My flight was supposed to be at 9:20 pm, in front of the gate at 9:00 pm the air hostess announced that the crew didn't come yet from hamburg and the flight is cancelled. Eurowings offered all passengers a hotel and an alternative flight next day (in a very non organized way). After returning to Berlin I sent a claim online for my compensation (250 euros) because of the 1 day delay, they replied with mails saying that the flight was cancelled due to extra ordinary circumstances ! I applied my claim online in an alternative dispute resolution website, and after almost 2 weeks eurowings paid me the compensation! | 1 |
Eurowings | Berlin to Dusseldorf. Today I arrived 36 min before departure time at check-in gates in Berlin. I was in an eerie empty checkin hall with dozens of staff having nothing to do. Nevertheless check-in was denied and guaranteed rebooking was denied for being 4 minutes late a the checkin counter. Cost for new ticket: 160 Euro. Instead of being polite to the few passengers left, there seems to be a policy In place to apply an extra portion of rigidity. Sine majority of staff have absolutely nothing to do there is simply no business justification for this attitude Eurowings - Never Again! | 1 |
Eurowings | Berlin to Düsseldorf. Top service, I was too late because of traffic problems in Berlin. The airline booked ne in the next flight about an hour later for. I never expected this, very good Customer Service. | 10 |
Turkish Airlines | Berlin to Erbil via Istanbul. Over two hours into the flight to Erbil when I thought we were already descending, it was announced that we couldn't land and were heading back to Istanbul on account of fog. This meant a 24 hour wait in the airport until the next flight which then was delayed another 90min. Then after everyone had boarded, two buses pull up, "flight is cancelled". At this point I could no longer wait, and had to fly back to Berlin. My original return would have been the day before. I spent two hours at the Turkish Airlines transfer desk with a lot of insisting and nerves to finally get this changed at the last minute to the next plane on the same day. The services there was just awful (around 1300 on Dec. 19). Initially I was told, "everything's ok, just sit there, and we will deliver the ticket to you." But as time went on and no one came, I had to go back to the desk and basically start from scratch, dealing with altogether 5 or six officials who spoke hardly any English and were disorganised to the point of reminding one of headless chickens. Also 2 hours of free airport wifi per week (!) is just not enough for a traveler under these circumstances. And there was no option to buy more with a credit card. | 1 |
Lufthansa | Berlin to Frankfurt in June 2018. I was denied boarding because the flight was overbooked. So were the other flights to Frankfurt that day so after hours of waiting at the gate - during which I received no refreshments or food, I went to Frankfurt by train and arrived more than half a day later than scheduled - on what would have been a 50 minutes flight. After endless discussions with unfriendly Lufthansa ground staff a very friendly lady at the check-in counter issued a train ticket and after a very unpleasant ride in a crowded train I arrived in Frankfurt very late that day instead of mid-day. | 1 |
Lufthansa | Berlin to Frankfurt. Lufthansa cramped in more seats in its A320neo than into its predecessor with the most uncomfortable seat comfort I have ever experienced. Seat pitch is minimal. The seat comfort back from Berlin to Frankfurt in one of the front rows of an A321neo was better, this is classified as preferred zone. There was a small tasty cake and beverage service on the flight but it was not a comfortable flight. | 3 |
Lufthansa | Berlin to Frankfurt. The Boeing 747 is my favourite aircraft and Lufthansa flew that on this route. One thing I had to complain about (I guess that is more a Berlin TXL problem than LH) is that there were no open check-in counter in Terminal C where this flight departed. I guess it was because usually LH departs Terminal A but there was no space for the 747. There might have been a problem for people with checked-in luggage or people who wanted to check in at the airport. The flight itself was the best I have had so far. The crew was very friendly, the entertainment program was good and they gave everyone a chocolate teddy after landing. The space between seats was good, I'm 1.67m and I could stretch my legs - I guess there were 10-15cm to the seat in front of me. All in all a very pleasant flight. | 10 |
SAS | Berlin to Hong Kong via Copenhagen / Stockholm. I was flying economy and was able to get an update at the gate for premium economy for a really good deal. The downside was that i have paid for my seat in economy and I didn't get any compensation for that. I have flown SAS before, in premium economy as well and I must say, the overall impression is the same. They don't excel in anything, I don't remember a part of the journey that made me say "wow" but also they aren't bad in anything. You get a relatively okayish experience for an okayish amount of money. The new things in premium economy this time were: free Wifi on board and the possibility of using the lounge at ARN. About the lounge in review separately. The inconvenience here was that making the upgrade at the gate, I had to go back through passport control, walk some good steps and then go back through passport and security control to get back to the gate. I ended up 15 minutes in the lounge. And also, I had to ask them at the gate if I was able to use the lounge, they didn't tell me when I did the upgrade. Because it was new, I had to see it. The seat I got was indeed huge, although not as comfortable as expected. I was alone on the whole row and the cabin, even with so many upgrades was still empty. The food was average, not what you would expect from a premium cabin and the service was in the same line. I couldn't log in automatically with my e-ticket number so I had to ask the crew to provide me a voucher in order to access the Wifi. It was unlimited, but I couldn't browse the internet, it worked just for social apps, so it was a nice plus, anyway. The seats had plugs for charging devices. The flights were almost all on time, only when coming back the delay made it impossible to make my 30 minutes connections, but I was rescheduled and got in TXL at the same time. Landing in HKG was 45 minutes ahead of schedule. As an airline, better than average, premium economy not. | 6 |
Wizz Air | Berlin to Kiev. The most terrible experience one might have. If you didn’t register online you will pay registration fee at the airport! To register you and print a boarding pass apparently will cost you 35€ per person. Almost half of your ticket price. I guess paper cost so much money that they can’t even give you a discount. | 1 |
Turkish Airlines | Berlin to Kuala Lumpur via Istanbul. Check in at TXL was smooth. We were bussed to a A330 for the first leg to IST. The IFE screens were not working for half of the seats in the main cabin. Also not during the safety instructions and I was shocked to see that the cabin crew did not ensure passengers were given a demonstration instead or checked if seat belts were fastened and specific rows were cleared of hand luggage. The crew could also learn a bit more English and be a bit friendlier overall. IST-KUL was on a Boeing 777 and certainly more comfortable. The crew was more present, is TK a hit or miss? The IFE is great (when it works) and they certainly serve excellent food! IST is a nightmare but that's another review. | 8 |
Lufthansa | Berlin to Lisbon via Frankfurt. Lufthansa is good. But the flight from Tegel was slightly late and having a short transit time in Frankfurt I asked when were we landing and the answer I got was "I don't know". The flight attendant also told me he could ask, but it would be nice, in such circumstances, to already have such information as other passengers were asking as well. Anyway, the flight in Frankfurt was also late. Despite this, the staff were very nice, service was good. The aircraft were great too. | 8 |
Lufthansa | Berlin to Lisbon via Munich. A super crew with a very charming purser made the two flights to a special experience. The service on the short flight from Berlin to Munich was already excellent, the breakfast varied and delicious. On the flight from Munich to Lisbon we were really spoiled. First there was an Aperitif and nuts. Then a very nice, multi-page menu with the topic asparagus season was distributed. From this one could choose between three different main courses. Our chosen main course, the appetizer, the salad and the dessert were very delicious. After lunch we got a bar of bourbon vanilla chocolate (50 grams) from the Dominican Republic. The selection of drinks was very good and the crew served all the drinks until just before landing. Five Stars! We will gladly to take this great service again. | 10 |
EasyJet | Berlin to London. Having read the reviews about EasyJet in recent times and not having flown with them for many years I was a little apprehensive of the service and flight I was about to receive, however I can’t speak more highly of this airline. In the three flights I took over the last few days I witnes some of the best cabin crew, and excellent examples of great customer service. My last flight I was asked politely if I could move seats as I customer had booked to fly with a large musical instrument, the crew found me a seat at the front of the aircraft. I’ve had a similar experience on BA and I have to say they were rude and told me I had to move and put me in a seat at the back of the plane! I’ve flown with many airlines around the world and even the best get it wrong sometimes, but I just felt that I was in safe hands with easyJet, they have a professional attitude and seem to be a willing to accommodate in a low cost world. They are a low cost airline and I’m sure passengers should remember that when they have 5* demands however that should never excuse poor customer service and unprofessional behaviour, on the flights I’ve received this year so far I’m happy report this was far from the case onboard easyJet. I for one will highly recommend them. | 10 |
Eurowings | Berlin to London. The airline is completely untrustworthy. Both legs of a round trip ticket from London to Berlin were changed and lengthened so that I couldn’t make connecting flights. No reason was given. My direct flights became 6-hour endurance tests without notice. How can you book a ticket if they can change departure times, connecting cities and arrival times without notice? Catastrophic. Needed to buy last minute emergency ticket just to make a connecting flight on another airline. All money lost. | 1 |
Norwegian | Berlin to Los Angeles via Copenhagen booked through a 3rd party travel site. The boarding went fine. The seats were slightly uncomfortable, the plane was pretty full and there was a larger lady sitting next to me, who took up a lot of space but that's hardly the airlines fault. Shortly before dinner, the flight attendant spoke on the intercom about distributing the "preordered" food and I didn't know that you had to preorder food. You could pay for food on the plane but food and drinks are not included free. The entertainment system had a "award winning" touchscreen but it lagged severely and had no turn off option. The selection of movies was pretty poor. Overall pretty terrible which I don't recommend. | 1 |
EasyJet | Berlin to Madeira via Lisbon with easyJet. Very efficient and flights departed just with small delays and arrived earlier than scheduled. Legroom, by no means sufficient to call it comfortable, is reasonable for a low cost airline. The seats on their A320's which seem to be the newer ones, were less private, as between each seat there is a huge gap which me and my partner didn't like. | 9 |
Jet2.com | Berlin to Madrid. For personal reasons I couldn't travel. The website is not accessible for complaints or doubts. After looking in Intenet, I found a telephone where you can call them and ask. Once I got in touch I asked for a refund of the airport taxes. It is true that they return them, but they charge a management fee higher than the fees, so they do not return anything. From the consumer's point of view, we are unprotected. | 3 |
EasyJet | Berlin to Madrid. This company used to be very good, I always preferred to travel with them than with Ryanair, but this it's no longer like that. Yesterday, one person of the company don't let me go into the plane because I was 1 minute late. The plane was there with the stairs, but she didn't let me in. 15 minutes later the plane take off without me. I was 1 minute late but she has no humanity at all. Next time I will choose a company without robots. | 1 |
EasyJet | Berlin to Mallorca. The service is usually okay. I lost an item on board though and their procedure is useless. EasyJet send you to another service, that leads you to somewhere in the UK (my flight was only from Germany to Spain), so the route doesn't make sense. When asking about it, on social media, I received no explanation, no further investigation. EasyJet only keep on ignoring passengers who they can't provide an answer to. | 6 |
Turkish Airlines | Berlin to Manila via Istanbul. Turkish Airlines lost my luggage. It was delivered only 36 hours after my arrival. The worst thing was the way of delivery. A very rude guy brought the luggage to my place. He threatened me to throw the luggage on the street if i don't come down the stairway to pick it up. I complained via the feedback online form and now i am messaging with Turkish Airlines for more than 6 weeks. They refuse to give me any compensation for the stress. For me it's the poorest customer service i ever experienced from an airline I will never fly Turkish Airlines again. | 1 |
Eurowings | Berlin to Milan via Stuttgart. Worst flying experience. They cancelled the second leg of the flight with no reason while flying the first leg. No efforts to fly us to final destination on same day. They arranged accommodation in Stuttgart and rebooked us for the next day. | 2 |
Lufthansa | Berlin to Munich, with a connecting flight to Pisa. No prior warning about delays, we were all kept in the dark until the very last minute. A 40 minute delay, however by the time everyone had boarded and we were ready to take off, it was an hour and a half later. This meant I would arrive 20 minutes after my connecting flight to Pisa was scheduled to leave, and there was no delay on that flight. In Munich, we were told to go to the Lufthansa service center, there were around 20 desks with only 3 of them occupied for a line of 40-50 people. I was told I could either catch a flight to Frankfurt where I would be put on a waiting list for a flight to Florence, or put in a hotel. As I was in a rush to get away from this airport, I chose to fly to Frankfurt. This flight was delayed by an hour. I did not receive any food or drink vouchers, except a 60 cent gingerbread cookie. There was no food provided on the flights from Berlin to Munich, and Munich to Frankfurt. To make matters worse, the service was horrendous. When I asked a flight attendant if she could give me some information as to whether my connecting flight would leave on time, she made a joke and said “these delays affect me too as it means I will have to work two hours more todayâ€. This is the last time I will set foot in a Lufthansa flight. | 1 |
EasyJet | Berlin to Naples. Went to my first flight on easy jet and got the “Handsfree†to checkin my luggage, which went through and was fine. My next flight to NAP had an early flight ask for the same thing. “Handsfree†checkin luggage, they told me Handsfree meaning you can’t have a purse, small backpack or anything on your hands. Where are you suppose to put your passport wallet and money? Need to be more clear about the Handsfree option. I had a messenger bag and I’m not holding anything on my hand so my hand are handsfree. | 1 |
Norwegian | Berlin to New York via Stockholm. When I arrived to the airport, I found my ticket was a standby because they overbooked the flight. I went to the gate, purchasing some last-minute souveniers for my nieces. When I arrived, the gate agent saw that I had an extra bag and told me I had too much luggage and that I needed to pay for it. I said that I did not feel it was justified and asked to speak to a manager. When I asked to pay, she refused to allow me to pay. I left the airport and tried to catch my connecting flight to NYC. When I arrived in Stockholm, I found that the flight was full, and since I didn't catch the first flight, they did not list me as a passenger on the connecting flight. The airline has refused to offer any refund, compensation or to allow me to fly stand by on another flight. | 1 |
SAS | Berlin to Newark via Stockholm. SAS after selling me my ticket spontaneously changes my entire flight plan back so that my overnight layover was in another country leading to having to cancel prearranged accommodation. When I went to check in on my flight back, because they spontaneously changed my flight plans, they ended up losing my tickets entirely. After an hour they finally found my tickets, but they decided to lose the fact that I had paid for the first piece of checked-in luggage. They lost this fact and made me pay twice in all to check in my one suitcase and were extremely unhelpful at the counter. Avoid this airline as they will lose everything in the abyss they call their network and make you pay again. | 1 |
Norwegian | Berlin to Oslo. My roller bag was overweight so could not be a carry on and I had to check it at a cost of 90 euros per leg. I have never had a good experience with their ticket counter, they are short with me and seem to be bothered by my mere presence. I would never recommend this airline. | 1 |
EasyJet | Berlin to Paris. My flight was on Thursday July 5 at 9:15. I wake up at 6 am and i was in airport at 7 am. When I went to check in I found the flight was cancelled already. Easyjet does not have desk in Berlin airport. Nobody helps us to find other flight to Paris, we were exhausted in airport for 4 hours, finally we bought train ticket from Berlin to Paris at 1:30 pm. We arrived to Paris 10:30 pm. we get to hotel 11:30. Horrible day from 6 am to midnight. I payed 160 Euro more than air plain thicket for train ticket and I lost one day of my trip to Paris. Still I did not received my money and expense of taxi and food in train station. Very unprofessional airline, zero customer service. Even we asked to call them to asked some information for refund of my money and expenses but they said Easyjet does not have phone line in airport, ridiculous. | 1 |
EasyJet | Berlin to Rijeka. Flight was suppose to be at 1840, it said on boarding gates C17, that it was delayed to 2020, at 2020 they told us the flight was cancelled without anything else, somehow we got to know the flight pilots maxed their hours. Unbelievable, how can this even happen they have planning people? Somebody forgot a bag at the gates cause the personal kept yelling go go go, he needed 3h to get the bag, which was just 1 floor higher. Insane. No information, no help. Never fly easyJet again. | 1 |
Eurowings | Berlin to Rijeka. They were delaying trip every hour for half an hour so we started 2 hours later. The cabin crew don't know to say hello. And we did not get anything free to drink or eat. | 1 |
Eurowings | Berlin to Salzburg. Eurowings are back to the regular pre-pandemic delays of at least an hour. As a frequent flyer depending on being able to travel via plane inside the EU almost every week, that's a big minus. Instead of apologizing to their customers, they aggressively start using the waiting time to check luggage and charge €50 if you don't have booked Group 1. That's hard to watch and shows the wrong leadership and customer service in the Eurowings/Lufthansa group. EasyJet is offering more connections now, and they have been constantly on time and much more transparent in the booking process. Therefore luckily, I don't need them anymore for all connections. | 1 |
Eurowings | Berlin to Salzburg. It doesn’t get any better - being a frequent flyer, almost every week, facing ongoing delays, more and more cabin luggage restrictions, besides an extremely and overwhelmed ground crew. If you complain they give you a small info sheet and say in a sarcastic tone: "here you can complain- good luck with that" I can’t stand it any longer! Lufthansa becomes more and more board members and the service for the customer becomes worse and worse. The only positive thing I can say is that the flight crew is always very friendly and professional. I don’t know how easyJet is doing it (always on time so far, better service and price) - the Lufthansa Shareholders should consider a change in top management and a new start - otherwise RIP Eurowings/Lufthansa. | 1 |
Turkish Airlines | Berlin to Singapore via Istanbul. My luggage was lost. Once it was found, they transported it to Japan, even so I needed it to be delivered to Australia. later, the third time, it was by mistake sent to Germany. It took almost 2 weeks until I had my luggage. No compensation, hard to get any information and sometimes rude staff. The airplane within Europe was old and the service was poor. The food was good. | 2 |
Turkish Airlines | Berlin to Singapore via Istanbul. Will try to never fly this airline again. Every time flying with Turkish Airlines becomes less and less comfortable. Staff sometimes is hilarious and totally unhelpful. Work of the ground people at the gate is super slow. | 3 |
SAS | Berlin to Stockholm on January 31st, 2020 and from Stockholm to Amsterdam a few days later - both times in SAS Plus on an A319. Check-in at both airports was smooth. Boarding/security procedures are a nightmare at Berlin Tegel because of the terminal design. At Stockholm they are more organized, and I got to use the fast track because of my SAS plus ticket. Lufthansa lounge at Berlin was decent, although the SAS lounge in Stockholm was better. Seating on board (6F on the first flight, and 5F on the second) was comfortable enough, and had enough legroom. Both times I had assigned myself in row 1, but moved because I was able to get a row of 3 seats to myself. Crew on both flights were very professional and accommodating with respect to my Autism and sensory issues. Internet was free with the SAS plus ticket, and worked well when it worked. I ordered a lacto-ovo vegetarian meal, and both times it was great - some kind of wheat salad on the first flight and a cheese plate on the second. There was free alcohol. Would definitely recommend SAS and definitely buy SAS Plus next time as it was a great value considering what was included in the very small difference in price - 2 bags, priority security/baggage handling, lounge access, seating at the front of the plane, a cold meal, and alcohol - and, as a cherry on top, unlike the cheaper fares that were being offered when I booked, it earned a good number of miles seeing as it booked in to "A" class. | 10 |
EasyJet | Berlin to Stockholm with easyJet. Rude staff and a highly unpleasant flight. It feels like being treated and pushed around like an animal for slaughter. Please also note that they will charge 60 euro if you have a small bag/purse besides your hand luggage. | 1 |
SAS | Berlin to Tokyo via Copenhagen. Flight from Berlin was 40 minutes delayed. While I had connecting flight to Narita Tokyo in 1 hour 15 minutes. Ground staff told a passenger to Chicago with narrower connecting time, that the pilot knows, if he decides to wait, he will. If he decides not to wait, he won’t. On the flight the flight attendant assured us that she will let the ground staff knows about our connecting flight. Once we landed, we had to wait inside the aircraft without air conditioner (outdoor temperature above 30°C) for more than 10 minutes. I asked her whether she had informed the ground staff, but she said she has no connection with ground. I arrived in terminal without assistance, had to rung the long corridor to my gate while hearing my names was being called throughout the terminal. The staff at the gate only said that I’m ok now, but didn’t escort me to the aircraft and I only saw closed doors not knowing which door is leading to the aircraft. Once I boarded the plane, it was announced that “boarding completedâ€. On the way back from Tokyo Narita to Copenhagen, the cabin crew wasn’t really professional. The connection flight to Berlin Tegel had another delay. There wasn’t any explanation at all nor apology on why the flights were delayed, even though I wrote a review at their website. Cabin crews didn't ask passengers to straight up their seats during meals. We had to ask them ourselves. I'm not sure whether economy class has to pay for WiFi, because mine didn't work, but other European domestic airline had WiFi for all passengers in 2016. The movies were very limited. | 1 |
Grupo IAG | Berlin to Toronto via Dublin. What a terrible disappointment. The layover in Dublin was deliberately scheduled so as to make it impossible to get to the connecting flight in time, given the way shuttle buses and passport control operate there. The only reason I (and many other passengers) didn't miss our connecting flight was that an airport staff member escorted us past the regular line. Then Aer Lingus lost my bag. I won't even go into the long bureaucratic back-and-forth I had to engage in to get it. Most importantly, I was informed at the airport that I could buy some necessities and Aer Lingus would reimburse me. I did (spending a mere 35 dollars on clothes and a toiletries) and submitted my reimbursement claim through their website. They acknowledged receipt and said they would transfer reimburse me. That was over three months ago. The only message I from them since then, despite repeated attempts to contact them, was that they supposedly couldn't transfer the money to my Canadian bank account. (I live in Germany and don't have a Canadian bank account. I have indicated my account details in ev ery communication.) Since then, they have not responded to any of my messages, or transferred the money. I booked a flight with a BA number and didn't know it would be operated by Aer Lingus at first. From now I will make sure never to fly with them again. | 3 |
EasyJet | Berlin to Toulouse. Firstly, the plane was already delayed. Secondly, one of the ground staff made me pay the 60 euro fee for my backpack. I have been bringing this backpack into the cabin for all my flights in Europe with budget airlines' A320 with no problem, and it always fit because (1) its a soft cover (2) I never fully packed it, so even though it exceeded the length and width requirement slightly, it was well below the height requirement. Other airline staff have always just taken a look and asked that I pack the contents a little tight so it can fit in the overhead bin, but not easyjet. Never mind that I explained that, this ground staff gave the excuse that the flight was leaving soon because of the delay and I had better pay the fee or I might miss the flight. This is a just a malicious ploy to make extra money off their customers and I will never take easyJet ever again. | 2 |
EasyJet | Berlin to Vienna. Do not fly on this airline. My flight was scheduled to depart Berlin Tegel at 9:15 PM. To make a very long story short, at 11:15 PM, after receiving no information as to why we were waiting and waiting, we were finally informed that the flight had been cancelled. But the real issue I have with easyJet (what an ironic name) is that, at that point, they simply told us they couldn't help us any further. In other words, at midnight, after sitting in the airport for hours and hours, we were now left on our own to find a hotel and find another flight. It was simply incredible. We were all left high and dry, scrambling to get ourselves out of a terrible situation the airline had put us in. I did find a hotel and another flight the next day, which, together with the taxi rides, cost me around EUR 400. That's in addition to the money I spend for the original flight. I still haven't heard anything from them. Just unbelievable. | 1 |
EasyJet | Berlin to Vienna. The company does not care about the customers. My last flight was cancelled and no help was provided to find an alternative route. After finding another flight myself, I submitted claim through official EasyJet link they sent, but after 2 months never got refund for the ticket. After submitting claim for expenses that I had from extra ticket and staying in Berlin for another night, 1 month later my claim bounced back to me asking for extra details on a receipt that already had all these data. After sending these data, no reply. The next message was that my case is closed because I never sent any data they requested. On the previous flight I had even worse experience. I had to put all my things into one bag in the gate and was called security when I couldn't push the bags together within 10 seconds counted by the person in the gate. Really angry and disrespectful staff. | 2 |
Pegasus Airlines | Berlin to İstanbul. Horrible airline =with zero importance to customer happiness. Super narrow seating, very small space underneath the seat to fit your bag, no place to hang your coat or the option to change the angle of the seating back. The hostesses don’t even stop to listen to you unless you are paying for something. The check-in staff said our laptop backpacks were too big and we can’t enter the flight unless we pay extra 20 euros to check in our cabin bags as luggage. We had to wait at the check-in queue although we were already checked in as there was no other queue. Then the staff confirmed we could pay with a credit card, 30 minutes left for the flight and sent our luggage off. Then she sent us all the way to the other side of the terminal to pay with the card and come back to the check-in gate. She should have informed us of this before casually sending us off less then half an hour to the flight. The tickets are cheap with Pegasus Airlines, but traveling is hell. Budget airlines do charge you for extra stuff, but Pegasus is ripping you off. | 1 |
Lufthansa | Berlin-Tegel to Munich. I tried to check-in via the App/website but that did not work as I was travelling with special needs. At the airport, I checked-in and wanted to change to an earlier flight in order to have more time for my connecting flight in Munich. Unfortunately, there is no Lufthansa employee in the entire Lufthansa check-in is area as it is handled by a third party and they could not help me. The Lufthansa ticket counter - which is at the other end of the terminal - also could not help me because it actually just is a ticket counter for all airlines instead of a specific Lufthansa ticket counter. I find it disappointing that there is no Lufthansa agent in the check-in area or at the ticket counter at Berlin-Tegel, an airport at which Lufthansa is the biggest airline. So I gave up and went to the Senator Lounge and found Tegels one and only Lufthansa agent on duty there at the entrance: She actually was very helpful but by the time I got there it was too late to change to an earlier flight. The flight itself was on-time because the crew was outstanding: They helped during boarding so that we got off the ground on time. They informed us about our connecting flights and did a great service. Very good onboard service. Very poor ground service at Berlin-Tegel. | 6 |
EasyJet | Beshr was a great help! The person was very helpful and kind. Thank you very much again for helping me! | 5 |
EasyJet | Beshr was able to help me with my online check-in first time! | 4 |
EasyJet | Beshr was amazing and super helpful from start to finish | 5 |
EasyJet | Beshr was amazingly helpful when I realised that I had input a name incorrectly. Very pleased it was corrected so easily and hasslefree, thank you Beshr and Easyjet | 5 |
EasyJet | Beshr was brilliant - understood the issue, got a great resolution quickly. | 5 |
EasyJet | Beshr was extremely helpful in sorting changes to my flights | 5 |
EasyJet | Beshr was helpful and answered my questions for me | 5 |
EasyJet | Beshr was really helpful | 5 |
EasyJet | Beshr was rude, closed the chat right in my face when I was reading the reply. Unbelievable | 1 |
EasyJet | Beshr was simply helpful and efficient and friendly | 5 |
EasyJet | Beshr was so so helpful! Re-sent our flight confirmation as we could not find our details anywhere and then helped massively with name changes on the account! Saved us time, effort and the money of buying a new passport like we thought we would have to do! Was friendly and really easy to chat with. Thankyou! | 5 |
EasyJet | Beshr was very helpful and sorted my query and issue out very efficiently and was polite and empathetic | 5 |
Ryanair | Besides the obvious issues of the planes being uncomfortable, the volume of add ons being out of control and the overall service being extremely poor; Ryanair's 'customer service' is nothing short of a joke. I recently booked a holiday including a private transfer (taxi) and straight away had issue. For whatever reason, Ryanair's site randomly generated a drop off address for the transfer that was incorrect. Realising this, I started navigating through their website to correct the address. Before I realised it; the transfer was inadvertantly cancelled. What followed this headache was an absolute joke. I contacted Ryanair's 'customer service' email and was told by a couple of uninterested reps that there was nothing they could do. I explained that the cancelled booking was still visible on my itinerary and I needed it removed but they refused to help resolve this. This action should be an automated response on Ryanair's website. The fact that its not is laughable. Finally I was directed to the site's live chat feature. There I spoke with someone named 'Erik' who refused to help. To clarify, he offered no alternative solution, absolutely no means of apology; just simply refused to help me. I asked for his second name but he refused to give it to me and then terminated the chat window. Overall, something that should have been so straight forward was and still is an unresolved mess. My messages are now being ignored by Ryanair's unqualified and uninterested 'customer service' team. I have never had a positive experience with Ryanair, this trip will obviously be no exception. | 1 |
Grupo IAG | Best Airline ever and if you fly Business Even better! | 5 |
Jet2.com | Best AirlineSay no more | 5 |
Turkish Airlines | Best Airlines,The staff is always helpful and cheerfulIt's the company I take the most to go to Turkiye from France.The food is always nice, I recommend 100% | 5 |
Eurowings | Best Eurowings experience so far flying from Dusseldorf to Hamburg. Good price and on time performance. This started with the outbound flight. The plane and crew were leased from Czech Airlines. That meant old fashioned seats and a friendly crew and to my suprise a complementary drink and snack (I had the basic fare). Landed 5 mins ahead of schedule. Inbound flilght was on a Eurowings plane with only 20 passengers. We started 10 mins early and landed 20 mins ahead of schedule. Dusseldorf Airport had the annoying habit of parking late planes far from the terminal so we had to take the bus, but with only 20 people this was I breeze. | 9 |
Turkish Airlines | Best advice - avoid | 1 |
Ryanair | Best airline I've flew with now selling r*ngers tears Hail Hail | 5 |
Jet2.com | Best airline bar none - outstanding staff , checking in a breeze- always on time | 5 |
Jet2.com | Best airline but don't always use you because your fare prices are so high | 5 |
Jet2.com | Best airline by far ! Staff really helpful, professional and kind !Plane clean and comfortable, also 22kg baggage allowance a great bonus ! | 5 |
Jet2.com | Best airline by far. The staff are so warm welcoming and always greet you with a smile. | 5 |
Ryanair | Best airline company there is, haven't flied with them before but their banter is off the scale. Onion Tears ðŸ‘ðŸ». God Bless You Ryanair. | 5 |
Jet2.com | Best airline crew we've flown with. From the moment of check-in all the staff were bright, smiley, helpful and Professional. Will hopefully continue to use this company every time. | 5 |
Jet2.com | Best airline easy to change flight just helpful | 5 |
EasyJet | Best airline ever the below is about Ryan air. Definitely fly east jet. Terrible service when book big website terrible. Actual experience worse, delays , lost luggage and when I asked for help the customer service rep was racist towards me. Still waiting for my luggage. Wouldn't fly with them if they were the only airline in the world. | 5 |
Jet2.com | Best airline ever! | 5 |
Turkish Airlines | Best airline ever!!! Great safety food, and service. Global reach.. | 5 |
Jet2.com | Best airline flying out of Stansted by a country mile. Nice and helpful staff, generous baggage allowance. And your not ripped off when buying food, drinks and duty free. | 5 |
Wizz Air | Best airline for backpack travelers. The cabin crew staff Pepa very helpful. She understand our requirement and helped us immediately. As budget airline the staff is very helpful and hospitality wise great. Thank you Wizz air. | 10 |
Jet2.com | Best airline in the UK, use Jet 2 twice a year. | 5 |
Jet2.com | Best airline in the country - brilliant service and people cannot be faulted in any way | 5 |
Turkish Airlines | Best airline in whole World! large leg space, perfect food, lots and lots of smiling crew. :) Thx for being there for us! | 5 |
Ryanair | Best airline on Twitter Hail Hail. | 5 |
Jet2.com | Best airline operating in the East Midlands and even the UK. Proffessional staff, perfect uniform standard allways vesible to help if needed.Keep up the good work Jet2. | 5 |
Jet2.com | Best airline out there as efficient reliable and really good value for money also hassle free airline will book again | 5 |
Ryanair | Best airline out there, especially now they've had a revamp of their customer base and thankfully binned all the undesirables, customer service is outstanding. no more tears when you fly with Ryanair. | 5 |
Jet2.com | Best airline out there,Great staff, service and reliable | 5 |
Jet2.com | Best airline to fly with. Friendly staff who treat you like you are the paying customer and not like another airline who treat you as though they are doing you a favour and don't make the flying experience relaxing at all! Where as jet 2 are wonderful and enjoy flying with them. | 5 |
Jet2.com | Best airline to travel with ever | 5 |
Jet2.com | Best airline we've been with so friendly customer service is excellent. Wouldn't fly with anyone else now | 5 |
Jet2.com | Best airline! Always our go to.Easy and quick check in's and helpful staff. | 5 |
Lufthansa | Best airline! Their flight crew are kind and helpful and they give out free water bottles and chocolates to make you comfortable! I had my baggage delayed for one day after flying with a connection stop and they delivered the baggage to my hotel afterwards. I had to buy emergency clothes etc. and they fully reimbursed me WITHIN ONE DAY of me sending in the receipts! Greatest customer service! Thank you Lufthansa for being great! | 10 |
Lufthansa | Best airline! Their flight crew are kind and helpful and they give out free water bottles and chocolates to make you comfortable!I had my baggage delayed for one day after flying with a connection stop and they delivered the baggage to my hotel afterwards.I had to buy emergency clothes etc. and they fully reimbursed me WITHIN ONE DAY of me sending in the receipts!!!!!!Greatest customer service!Thank you Lufthansa for being great! | 5 |
Turkish Airlines | Best airline. I encountered a problem and they resolved it through the chat system. | 5 |
Grupo IAG | Best airline. I'm a frequent flyer and they always look after me like I'm royalty. If anything ever goes wrong, pays to be patient and not entitled. | 5 |
Norwegian | Best airline. Never had any problems on their site. | 5 |
Turkish Airlines | Best airlines I know.Very comfortable (even economy!) , enough space, very friendly staff, the best food on the plane you can find,free toiletry given to the passengers!Easy checkins.Had a delay with them once and didn't catch the next flight but they managed us to a hotel with transportation and food, everything ran smoothly. | 5 |
Turkish Airlines | Best airlines as long as nothing goes wrong. Then they have the worsy possible customer service. | 1 |
Turkish Airlines | Best airlines for travel in EuropePlease save money. Promotion code - 20% discount for Economy Class20TWBT6APLZ Like my post. TNX :) | 5 |
Lufthansa | Best airlines so far. Our luggage were lost at transiction flight, next day we got it delivered at home door 👠| 5 |
EasyJet | Best avoided until they get their act together . I have 2 holidays booked each involving Easyjet out and back . with the first one they cancelled the flight back from . As I had non refundable accomodation booked to tie in with the flights scrambled around and managed to get a flight with Ryanair. They then cancelled the flight out for commercial reasons but later changed their minds .With the second one they changed the flight back with it now arriving past midnight. They also cancelled the flight out replacing it with one arriving at midnight which when you have accomodation without 24 hour reception would have meant us arriving and hanging around for 8 hours till reception opened again in the morning. Contacted Easyjet about all the cancellations and Max pointed out something buried in the small print of get out clauses stating that Easyjet can cancel any flights they want at any time they want for any reason they want . They are a bit too high risk at the moment to choose to fly with. | 1 |
Jet2.com | Best budget airline I have travelled with. Good Communications,easy check in, pleasant helpful staff. | 5 |
Jet2.com | Best budget airline and travel provider in UK.Always efficient. Package holidays on their site usually work out cheaper than booking everything separately, with the odd exception. And they always include 22kg checked baggage. My last flight with them I didn't need checked luggage, as I was only going Ibiza for 4 nights. But their standard carry on luggage is still a more generous size than all the other budget airlines. Although it is limited to 10kg, I have never seen them being arsey and actually checking any....like a certain terrible airline owned by an Irish fellaðŸ˜.The leg room is one of the best too for Europe trips. Never had any issues with them, and the 1 time I needed to claim my cash back for COVID, they were super efficient, and was paid within a few days. The other airline I mentioned argued and took over 6 months to pay me back. Jet2 packages are always my go-to 1st option for European trips. Keep up the good work. | 5 |
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