Airline
stringclasses 16
values | Review
stringlengths 6
5.97k
| Rating
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10
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|---|---|---|
Ryanair
|
i would rate it as zero, but you cant.my OH booked a suprise trip using Ryanair.We and 7 others were denied boarding, when the gate was closed 10 minuites early.the booking form stated 7.40, the gate closed 7.30.Ryan air refused us any help, we had to rebook flight, over £300 and pay yet again for baggage
| 1
|
Ryanair
|
i wouldn't even give 1 rating to these absolutely waste of time
| 1
|
EasyJet
|
i'm 25 years old and this is the first time i thought about leaving a review. most useless flight company. got to the airport paid extra for handluggages that were mentioned on Trip and they couldn't give two f* if you are late or not. money hungry, lacking customer service. 10k reviews and average 1* please don't waste your money. invest in ryan air
| 1
|
Ryanair
|
i'm absolutely appalled with the experience i've had with this airline being a single mother travelling to see my son as i'm divorced being tight on money they charged me £55 on the way out and low and to behold they recognised my name on the checking then told me i have to pay another £50 for my hand luggage when i'd already checked in which was the correct size the check in lady who was very arrogant and abusive to me said if i don't pay we're not aloud to take them we was so distressed that i boarded the plane without them cause my daughter was hysterical crying i decided to go on the plane anyway , whilst on the plane my daughter became very anxious and hysterical and i decided to leave the plane the staff on the plane couldn't understand why the lady in the check in department would not let my hand luggage through , all other passengers were very sympathetic including the pilot and had to stop the plane on the runway i will never fly with this airline again .
| 1
|
Ryanair
|
i'm just waiting for the moment when I'm rich enough to not have to use Ryanair anymore. Most unreliable airline you can use. Guaranteed delays and cheap attitude all the way. Worst thing is not the delays or any issues, it's their lack of respect against the customer.
| 1
|
Eurowings
|
i'm satisfied with german wings. low prices, good service. i would suggest to add paypal as payment method. i once forgot my little card-reader and if i want to book online with my creditcard i need it to put in a securitycode. i called the german wings custumer service and via the custumer service i did not need my card reader thank god. they were really helpful and i made a reservation within a few minutes. the only thing is it is not really cheap to call the custumer sevice. for 10 minutes you pay like 10 euro haha. and i called with a prepaid card i bought in the country i stayed in, so in the middle of the conversetion my call credit was gone. i quickly upgraded and called back and they imediatelly knew who i was and i just needed to confirm and it was done. really nice and professional. the custumer service people were really great soo thanks guys! and add paypal!
| 5
|
Ryanair
|
i'm trying to change my flights because my father is seriously ill in hospital but when I try to select dates there are 'no flights' available. However when I went on their site to book via the usual process, there are plenty of dates available. The live chat doesn't work, if I can't get hold of them today, I will lose £
| 1
|
Pegasus Airlines
|
i've stupidly tried flying with pegasus again, and it got delayed, again. for the last 3 months every flight had at least 3 hours of delay. now i'm sitting, its 9.20 pm in stuttgart airport. the flight was scheduled for 8.20pm, got delayed to 9.30, got delayed again indefinitely. i'm lucky if this flight takes off before morning. never never even attempt to fly with pegasus, they're guaranteed to disappoint everytime.
| 1
|
Jet2.com
|
idot not abaut the bonus
| 5
|
Ryanair
|
if Any body want to kerypk fit or want a tour ofthd the city.I offered I mad crazy sreniurs time out xx
| 1
|
Grupo IAG
|
if I could give zero stars I wouldFollowing my issues, both raised with BA through their website, BA Global Customer Relations have now stopped responding to my follow-up emails to get a resolution@Calum Laming (Chief Customer Officer!!!) is this the culture you preside over one to be proud of?Your slogan "We're on a journey to a better BA" maybe in the BA language, but definitely not in BA's behaviour!!!As stated in my correspondence to you team, I am part of the Executive Flying Club, so you are able to see the many flights I have made over the years, yet the lack of appetite to read properly never mind resolve my issues is unforgivable
| 1
|
Turkish Airlines
|
if I had a choice to give negative one star I would. My international flight was canceled due to storm and was scheduled next day with a one-hour layover in Istanbul, Of course, I was late to my flight to JFK, now they're asking me $1010 to get for next flight. I have been here more than 11 hours at the Airport.
| 1
|
Pegasus Airlines
|
if i could give 0 I would. i boked a ticket from Istanbul to Budapest. i was at airport 3 hours before ,checked in with gate number and asked few of people to make sure its right gate but the changed the gate in last mints and lost my flight. they send me back to airline office to get another ticket. there was maybe 30 people like me looking to get ticket. at one point they had to call police because one family was at airport for 2 days. i end up buying another ticket for 3 times more thane i originally payed and had to pay for taxi and hotel to flay the next day. they did the same ting to my son and his wife flinging to Toronto and he end up to fly to Florida. coast him and his wife almost $10,000.00 to get home.
| 1
|
Turkish Airlines
|
if i could give 0 i would. They cancelled my flight 1 week before and they did not rebook another flight. its been months and i am still waiting for my refund. I try contact and i get an automated robot that disconnects my call. Its impossible to connect.
| 1
|
Eurowings
|
if i could put -minus 5 stars i wouldTotally appauling customer service , flight was cancelled on day of departure- not sure why as we were told fist due to lack of passengers booked and then later due to low staffing by eurowings. I queued 4 hours in dusseldorf to rebook my flight which was not available on same day so I had to sleep in the airport terminal until my flight the following day , no alt same day flights offeredFlight was 7 weeks ago i have called emailed and written to them over 25 times and still nothing more than a courtesy email saying they will get back to me when they have reviewed my claim , I am considering claiming all the money back from my bank as I am getting no help or contact from eurowingsi will never ever use a company like this again they are rude and appaulling . You cannot get through on the phone and when you do the german call centre is very rude and often cuts you off or trys make you mad by passing you around different departments til you end up back at same onethey do not respond to emails or letters
| 1
|
Ryanair
|
if i could rate 1 star i would! was meant to be flying to london stansted from krakow when they delayed my flight, then i received a text saying i was being transferred by a coach to a different airport 1.5 hours away. no staff would let me know any information until we were all told to go through the gate and through passport control to collect out bags then get a coach. after arriving at the different airport there was again, no staff to let us know what to do. going through security i had the items i bought in duty free taken off me because they were over 100ml so ryanair didn't provide any sort of pass to allow us to take them through. i was then waiting in the airport for hours until we finally were boarded and then treated like a heard of cows between the boarding gate and the doors waiting for a coach to take us to the plane. after an hour they deboarded us and we waited another hour and we're boarded again and finally taken to the plane. we then proceeded to be left on the plane with no food or water for 3/4 hours just for ryanair to cancel our flight due to 'weather conditions' when other airlines were still taking off as usual. all we could do was rebook our flights (luckily for free) as they provided no accommodation, no vouchers for food and no transport back to the original airport where the rebooked flight was taking off from - which was 3 days after the original flight date!!! on top of all this they are refusing me any sort of compensation for my unexpected expenses so it's daylight robbery at this point. utterly disgusting with the way they treat customers.
| 1
|
Ryanair
|
if it was possible to give minus stars, I would! another ridicolous RyanAir experience for Christmas and New Year 2019/2020...... lousy service, rude personnel, bad staff behavior at the gate, further payment at gate for bag handles sticking up over their miniature bag-measure box ! I could go on, but I am not going to, just saying this : I W I L L N E V E R F L Y W I T H RYANAIR A G A I N ! as in EVER! they just won the prize for worst flight company in the world ! congrats RyanAir, you fully deserve it !
| 1
|
Ryanair
|
if offered free flying for the rest of my life but it had to be Ryanair, I'd decline.Worst airline in Europe, possibly the world
| 1
|
EasyJet
|
if someone could tell me the name of the tall dark and mean guy yesterday 28.08 by gate D23 in geneva airport a easy jet flight flying to athens, it would be very helpfull. a disgrace of a guy never met such a mean person in my life!!!! he might work for swissport dono exactly...
| 1
|
Lufthansa
|
if there would be 0 stars available, that's how I would rate Lufthansa, after 25+ flying with them. they approved a ticket refund on 8/31 via an email, and confirmed 20x via an email or phone call since 8/31 and I was just told today 6 months later that no refund will be issued. they even charged me additional $200 nonrefundable fee to get my ticket refunded. just hard to believe
| 1
|
Ryanair
|
if they were not as cheap they would be out of business. awful customer service, rude staff and a terrible way to run a company. customer service hotline costs 13p a minute and staff hang up if they cannot be bothered with you anymore. check in staff are ignorant.
| 1
|
Lufthansa
|
if thier is less than a star i would have marked it the worst experience loss and stollen items from my luggage flight delays no body can help whether at the airport nor customer relation as they say and purposely hire people don't speak english well so you give up to make long story short thier right hand does not know what the left one does veeeeeeeeery bad.
| 1
|
Ryanair
|
if you are american this is not the airline for you they mistreat american citizens their staff at the airport does not have any type of customer service skill plus your hand cab luggage is always a problem
| 1
|
Jet2.com
|
if you are ill ..you loose your money...its a no refund airline etc..i think they could re -book it for you.? but there you go.."how was your recent flight"..seriously..!!!
| 1
|
Jet2.com
|
if you can call late take of a review that's ok
| 4
|
Ryanair
|
if you have a technical problem with the website and you need help and try to get in touch with them via a chat it is a joke. The website kept insisting that my booking number was incorrect to obtain my refund. the number was copied from my email about my cancelled flight and from my book confirmation. there was no way it could have been wrong. I tried to speak with an advisor to get some further assistance via chatbox I connected at 10:32 am and it said "Please stay connected. You are in a queue for the next available Customer Care agent." The agent never connected with me for the next 10 hours. I tried that for the 2 days while being at work.
| 1
|
Ryanair
|
if you have to pay more for other airlines do that but dont trust Ryanairthey charge you for noting....
| 1
|
Ryanair
|
if you try to claim your money back they'll send you from one to another company .... in the end i didn't even get the SIMILAR car from the airport and I DONT EVEN WANT A REFUND FROM THEM AS THERE ARE LOTS OF PAPERS AND QUESTIONS TO ANSWER.i wont hire again through RYANAIR CAR HIRE NOR CARTRAWLER.
| 1
|
Ryanair
|
im 6ft and my knees are always stuck in the chair infront
| 2
|
EasyJet
|
im an emigrant living abroad so I spend my fare share of money on flights to go home every now and then. I just booked a flight with easyjet and as soon as I paid -i got a notifcation on the app saying the flight i have just booked was changed to a diferent time so I proceeded to cancel the booking only to be charged a 50 pound fee for the cancelation! Upon reaching out to easyjet they toldme the flight was never disrupted even though I had that in my easyjet app.Sounds like a scam to me!!!
| 1
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EasyJet
|
im going to give it a four star due to the waiting time for being connected to an advisorhowever kareem was very helpful and patient with my querymuch appreciated
| 4
|
Ryanair
|
im not happy with this company the reason why is down to the way they treated my neighbour,she ask me to book her a flight to irleand she is in her 80s she flew out a day before she cam home she was told that her flight was delayed and to go to the airport which she did , the person she spoke to said if she wanted another flight it would cost her over a £100 pounds which was a lot so it was a case of stay in the airport or pay
| 1
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EasyJet
|
im trying to get a smiple answer. is Jersey classified as a domestic flight. please answer?
| 1
|
EasyJet
|
im very distressed to be kept waiting for not one but two refunds on flights1st flight booked june 20 2 people from travel agent i recieved hotel n transfer cash 2mths ago but not flight cash was taken by card in full 2 months prior to flightThe same applies with the 2nd refund but no cash refunded after may20Whats the reason why package holidays take all cash from customers refund hotels n transfers but not easyjet flight money why are eadyjet still holding our flight cash?
| 5
|
EasyJet
|
impatience, unclear, price difference not being explained, pressured in time
| 1
|
SAS
|
impolite customer service !!!Inquiry submitted a week ago, while they have promised to reply within 2 business days.. then when i follow up to call... they just said, we are extremly busy, i have to be patience.. everyone is busy, but the way they answer on the phone is not proffesional.. no say sorry for delay reply mail, will reply mail as soon as possible.. really sorry for this inconvenience. No say sorry at all. Maybe i have to wait for 1 month.. OMG !!!
| 1
|
EasyJet
|
impossible people to deal withLittle people skills, little sympathypoor, poor customer serviceshow difficult can it be to get a receipt off these guys for a payment?... They DO NOT want to give a receipt for a payment... shysters
| 1
|
Vueling
|
impossible to get refund for flights missed during Covid. Email said i will get refund but never received any money! Impossible to get in contact with them, and the once you get in contact to are rude!Would never choose them again.
| 1
|
EasyJet
|
impossible to reach the customer suppport.even in the chat, I got answer after 35 minutes, and it was cancelled after I missed 5 minutes!
| 1
|
EasyJet
|
impossible to reach them for the past 5days
| 1
|
Lufthansa
|
in 2023 multiple inner European flights canceled, luggage consistently delayed in arrival. Recently they did not reimburse on a pre paid Internet FlyNet access voucher for a transatlantic flight. They said they won't reimburse because they don't have to , upon electronic check in the recommended to pre pay the internet for convenience. How convenient of Lufthansa to steal 25 euro from me. I am a dual citizen US/German and proudly used Lufthansa but I find them as unreliable and crooked as Delta or KLM. I guess we all try to get cheap because Dienstleistung is gone.
| 1
|
Vueling
|
in general I love vueling, I have flown with them many times. my latest flight with them did not go well. i booked under the understanding that the date could be changed, as announced on their site, for the covid period. it turns out I could not, because the flight was operated by british airways. this was in the fine print, but of course I did not see that at the time of booking. they offered zero help to try to resolve it with british airways, which had the same policy of allowing a date change.
| 2
|
EasyJet
|
in the end you solved my problem. :-)
| 4
|
Ryanair
|
in the initial information in the ticket there were sizes of the bag that fits as a handbag, in the end at the gate there was another fitting stand which is smaller than indicated on website. After successfully charging me extra payment (half amount of the ticket itself) my bag was taken not to the cabin, but the neighbor had the bag even bigger as a hand luggage. Airline discriminates customers in order to sell priority tickets, which are not worthy, cause the comfort in this airline is the lowest of my experience. Bad quality even for the seatbelt, plastic seats, not enough space between the seats. Attendants are interested only in charging extra, I suppose their salaries depend on how many extra payments have been charged. The flights got late all 4 times I had to use the airline, not because of weather, but because of inconvenience of the airline stuff. The customer had to be holding his extra-payed handbag on his hands because as a attendant said "there was no space". Awful experience.
| 1
|
EasyJet
|
inability to speak to someone to check the information they have presented which looks incorrect
| 1
|
Ryanair
|
incompetent staff, one especially rude steward, non-existent customer service to resolve this issue privately, just chatbots and generic emails
| 1
|
EasyJet
|
incompetent. Worst experience ever anywhere. Was meant to take a 3 hour flight from Gatwick to Thessaloniki. The plane never left, various excuses. Sitting for 7 hours in the plane at Gatwick, waiting. We do not know if and when we may leave. The BA flight to the same destination flew, but not Easy Jet. They won't cancel the flight of course- cost is too high to compensate us for that. Too expensive to put us in a hotel and feed us. so we are forced to wait . Ridiculous and unacceptable treatment of customers. They told us we have the right to disembark- so 6 of us want to, except they cannot get anyone from the ground crew to take us through security back to the airport! If they cannot run their business properly they should not be in this business, end of.
| 1
|
EasyJet
|
incredible repmakes me want to book easyjet again
| 5
|
EasyJet
|
information given was what i needed quick and efficient
| 5
|
EasyJet
|
information was not helpful! with the "there is nothing I can do" statement
| 1
|
Norwegian
|
inga extras, t ex kaffe eller tidning. you get what you pay for!
| 4
|
Turkish Airlines
|
initially the first impression was very good because of their very generous baggage allowance which made the fare very acceptable flying to sao paulo from london via istanbul. even with the extra few hours flight time. The entertainment system on board is good , the seats in economy ok. I didn't like the strange taste of the food offered at all. so i got hungry all the way. They do need to work in this.The flight crew was very friendly and polite as Turkish people are in general. its in their culture. So , why only 1 star you might ask.the return flight was delayed because of a system failure. we were waiting for 2 hours in line to check in . nobody bothered to explain the delay. as a result we arrived late in Istanbul missing our connecting flight. At the gate we were stopped by an airline employee shouting out the final destination waving new boarding passes for next day for us and some others. No explanation no instructions nothing, turns out the agent didn't speak english , Great . eventually we found out that were going to a hotel overnight to be picked up for a next day flight. the whole procedure was time consuming and confusing as you had to find the hotel desk from the airline on the other end of this massive airport to wait in line for an hour to be assigned a bus and hotel. than to wait another hour for the bus to be ferried for 40 min to the hotel.following day we were seated at the very end of the plane. not the seats in the front we paid a lot of money for, refund was promised but never received .finally getting home i applied for compensation for the delay but got informed that they are not a European airline and the delay was not their fault and therefore don't have to compensate anyone. furthermore you cant communicate with anyone except through their feed back page.considering all its not worth the saving we made with the luggage. we wont book again
| 1
|
Lufthansa
|
insanely rude cabin crew on one of the flights. i had printed an OFFICIAL Lufthansa mask exemption certificate and i had my doctor's stamp and signature on it just like the Lufthansa website instructs. so i was following their own policy. yet i got severely rude behaviour from several cabin crew for having this exemption. i would call this discrimination of health issues. shocking attitude.
| 1
|
Ryanair
|
insanely rude staff, over 2 hour delay. We sat in a hot airplane for nearly 2 hours and nobody gave us any information for at least an hour into the wait.Water still wasn't free even though it was hot and people began dehydrating
| 1
|
EasyJet
|
instantly resolved my issue.
| 5
|
Wizz Air
|
intentionally scamming customers by don't letting them know they have to check in online. This experience felt like a calculated move to exploit customers who are unaware of these strict check-in policies, extracting additional fees at a vulnerable moment.
| 1
|
Lufthansa
|
interesting to see how poorly this company is rated. My story is this. I booked flight from London to Calgary, returning from Vancouver. I knew these flights were non-refundable, but Lufthansa's lack of compromise was shocking. "Computer says no" has never been more apt.The flights I booked were £2466 in June 2024. For several reasons we needed to change the flight destination and date. When I spoke to them, acknowledging these were non - refundable, I asked whether I could change them for a fee. The answer was no. I asked whether i could get credit to fly with Lufthansa somewhere else. The answer was no. I asked whether i could pay a fee and rebook with Lufthansa. The answer was no. I asked whether I could just get 50% of the fare back or as credit (basically the taxes and fees). The answer was no. I asked whether I could change the names for a fee. The answer was no.I honestly, cannot see how this is legal to be honest, but frankly I lost the energy and gave up.I will never deal with this airline again.
| 1
|
EasyJet
|
interlocuteur agressif ne répond pas au question bâcle le contact
| 1
|
EasyJet
|
interrupt the conversation - ZERO!
| 1
|
Jet2.com
|
is my favorite company which takes me back home. to my happy place!!!i have only good things to say for Jet 2
| 5
|
EasyJet
|
issue not resolved, over 2 hours in a chat line
| 1
|
EasyJet
|
issue resolved efficiently
| 5
|
EasyJet
|
issue was resolved in timely manner
| 5
|
Lufthansa
|
it all started with my sister and I at Copenhagen Airport we checked in our luggage, then our flight to Frankfurt was delayed, and that meant we didn't catch our next flight to Istanbul. When we arrived in Frankfurt, we were told that we only have to fly again the next day to Vienna, so we slept in a hotel in Frankfurt. the next day we arrived in vienna also we flew to istanbul with turkish airlines. when we arrived in istanbul we had lost our luggage since we had assumed it was checked in. 16 days have now passed and we still haven't received our luggage.
| 1
|
EasyJet
|
it does not work. The time to get connected to an operator is OK. Once you are connected, the solution proposed is quite equivalent to what you can find via the Q&A website. It was related to an error message during checkin online. While I was trying to get the proposed solution implemented, which takes some time, the operator assumed that I had logged off and so the connection was interrupted. In the end, the proposed solution did not work. So I had to search for a new connection. In the end, I gave up and decided to checkin at the airport
| 2
|
EasyJet
|
it has been half a year but nothing helpful, even don't get what I'm complain for, alwasy told me the 3 hours delay rules which is not what i'm asking for
| 1
|
Ryanair
|
it is a time wasting awful experience, I have been traveling with Ryainair many times a year for over 7 years, this company went from bad to worse to i wish i never had to deal with ever again. i am traveling with a toddler under two and nothing works through the normal online account it, the web chat is not easy to find on the website, linked me up with the wrong department completely.. wasting time. also my 20 months old child`s infants seat wasn`t allocated next to mine even though i checked it beforehand with two different web chat agents and they both told me it will be. I spent several hours all together on this, which should all be straight forward. Also i couldn't book just one cabin bag online, as i have two seats booked, (my baby will not carry one.,...), which i find outrageous, as i wont pay double for no reason. I passionately hate this company and only using it as i live close to Stansted airport and this is the only company flying to the destination where my family lives from that airport. I think it is time for Ryanair to rethink as customers will leave. I am very much on the opinion that might be my last trip with this company. Paying extra for a cabin bag and the ridiculous system of not giving people booking together seats together is the last drops.. not having a seat with my less then 2 year old child is just unacceptable. They clearly have no respect for their own customers.
| 1
|
Vueling
|
it is a very bad airlinethey do not let me check in online unless i pay for itI hate this behaviour...Really recommend not to use this airlinei already waster 20 mins,
| 1
|
Turkish Airlines
|
it is about booking reference: SRHI7Umy review not about the flight! the flight was great! my review about customer sevice and support! i am 75 years old person, who jhas buseness ticket. i supposed to fly back on March 20th 2020. i got into hospital here in USA AND I NEED TO FOLLOW UP WITH MY HOME DOCTOR (due a lot of reason, mostly the PRICE). i was trying to change my ticket to go back to Belarus in January. i was not able. my ticket has technical issue ( due sunctions that USA put on Belarus). i spent 3 days with Turkish customet service explaining them this. i was open for negotiation :1. give me ticket 2 separate ticket: one from JFK to Istambul, another from Istambul to Minsk2. give me different airline (Turkish is part of Star aliance )3. give me ticket to Istambul, i will buy ticket to MinskNo for everything. i do understand that people from calling center dont have this type of permissions. Give me supervisor please. the answer is NO. open feedback. i did opened 2. the answer, call back to Calling cenbter. finally they promised me to give back 500$. cCan somebody explain me where i can find ticket for this amount to go from NYC to Minsk? even econom class. Is this the way Turkish airline is earning money on seniour people? great job then! thank you for attention.
| 1
|
Turkish Airlines
|
it is so hard to get a reaspond from the costumer service. and when u r getting hold of them the help is poor. I was originally schedule to a flight with a short layover in Istanbul airport. the flight was changed so I didn't had enough layover time. so the site sent me to the call service. it took hours to talk to the Turkish airlines representive. and I was forced to change my flight to one with an 8 hours layover in Istanbul. I've asked if they can aarenge a lounge entrance voucher which I was refused. when the origanl flight detail changed again and allowed my original short layover ( but enough for regulation standart) I was told that to change back to my original flight detail would cost me more than 1000 USD. the reason is that I've already made a change in the flight details. ( the forced one) was expecting more from them.
| 1
|
Ryanair
|
it is the worst airline i have ever used. i made a payment to change my daughters ticket from 14th april to 27th may, money was taken on 13th march and i was assured that the ticket has been changed and i will be receiving the confirmation soon. when i did not receive the email i contacted them i was told my ticket was not changed, so i was told to pay again. basically i have made two different payments to change the the same ticket. Despite sending them my bank statements showing both payments am still being tossed around. Funny thing i was given a compensation website for delayed and cancelled flights to fill in a claim form when i mentioned it to Harish ( chat support agent) that am unable to use it because my query does not fall under those categories he/she told me there is no other option and ended the chat. my advice never use ryanair when a problem occurs they wont help you or compensate you. for the last two weeks am being tossed around and it looks like my money wont be refunded despite having evidence that they took my money twice and it was their mistake and not mine.
| 1
|
Lufthansa
|
it just did what i want, i cam on time, we flew on time and aarived in time (Berlin to Milan)
| 5
|
Jet2.com
|
it provided the best flight times
| 5
|
EasyJet
|
it took a long time for someone to answer and to speak to someone . it took over 30 minuets once contacted it was fairly simple
| 3
|
EasyJet
|
it took a while - i suspect it was busy, but advisor was prompt and sorted out the flight date change quickly once we were chatting
| 5
|
EasyJet
|
it took more than 1 h to get someone in contact. Despite I described my issue with the screenshots, the operator did not react to my questions and closed the chat in 6 minutes.
| 1
|
EasyJet
|
it took over an hour for them to respond by which time the web chat had stopped
| 1
|
EasyJet
|
it took too longer to get a response and I was no longer at my computer
| 1
|
Lufthansa
|
it was 747 Dreamliner.. Ontime ..while taking off and landing really felt jerking .... Food "zero" rating if you have... no option to select. What they have we have to eat. After long flight from US I was tiered and sleeping during Frankfort - Bangalore suddenly cabin crew member open the food tray and kept the food and unpleasantly woke me up..
| 1
|
EasyJet
|
it was a case of no we cannot help you and then ended chat
| 1
|
EasyJet
|
it was a pleasure to chat with the advisor who helpfully and efficiently resolved the problem i had with my booking. thanks!
| 5
|
Jet2.com
|
it was almost on time leaving and landed safely
| 5
|
Jet2.com
|
it was efficient and friendly. but it was expensive - £460 for return flight from Glasgow to Rome. so not good value.if cheaper i'd give it a higher rating. at least 4 stars
| 3
|
EasyJet
|
it was fairly fast, and gave me numbers to call
| 4
|
EasyJet
|
it was good but the wait time was a little too high
| 5
|
Jet2.com
|
it was great
| 5
|
Jet2.com
|
it was greata comfortabletimely well organised flightstaff were goodfood-curry nice mac and cheese not so good
| 5
|
EasyJet
|
it was hard to get correct information and was provided with incorrect info
| 3
|
Jet2.com
|
it was just the landing in Las Palmas. the Plane came down that hard nearly very Screamed, pretty poor pilot, or maybe it was the co-pilot either way it was not good
| 3
|
EasyJet
|
it was really easy to book an all inclusive holiday package and pay it off monthlyhowever i have not been on the holiday yet and easyJet have messaged to say my return flight is being brought forward 7hs 45mins i have contacted them regarding this as we was meant to be flying back at 19.15pmand now we are flying back at 11.45am this means we miss a morning and afternoon of are planned holiday easyJet said it is what it is there's nothing they can do no compensation can be given so and that we should change our holiday which will cost us admin charge to do i expressed my disappointment and the lady just kept saying its only 8hrs difference i cant see the problem its the same day isn't it i asked her what most people class as a days work hours wise to which she replied around 8hrs i said exactly i am losing a day of my holiday she then said wait til nearer the time you fly and you may be able to change flight back to a later time but it will cost you to do this (why should i pay to change to a later flight i was meant to have anyway) i will defiantly be looking at other holiday providers in the future
| 3
|
Ryanair
|
it was so damn bad of ryanair, i paid 10 euros for cabin bag since then i came up to flight i got to know i should pay 20 euros extra because i must not pick up bag with me, i bought bag before ryanair you have changed terms, will never travel with you you disrespectful to your customers and you so have to be there
| 1
|
EasyJet
|
it was swift @ Dana was quick her response and her assistance. Please give her a pay rise on my behalf and a promotion.
| 5
|
EasyJet
|
it was the best service ever
| 5
|
EasyJet
|
it was very easy to deal with the person i was talking to and very helpful
| 5
|
EasyJet
|
it was very easy to have a conversation online, which I much prefer to using the phone. George was very helpful
| 5
|
Jet2.com
|
it was very easy to keep in touch via your app and reassuring to see the boarding cards in place quite early on. All was very satisfactory. My only criticism was the over pricing of alcoholic on board drinks.The tea, coffee and snacks pricing was fine. Just seemed a bit greedy of you.
| 4
|
EasyJet
|
it was very quick and efficient and my minor problem (wrong spelling name) was solved nicely.
| 5
|
Pegasus Airlines
|
it was worst airline, i will never fly pegasus after what happened to me at sabiha gokcen international airport i had 3 duty free bags purchased from Oslo airport and when i try to pass the gate they say i have extra KG and must pay fin.
| 1
|
Lufthansa
|
it would be more simple to tell what was good... because almost all went wrong !one of our flight was canceled and after that all went wrong.2 luggages loosen on 4 luggages totaland 13 days after, never find it !when going to the airport for return to France, our booking was canceled by the company when modifying the initial flight and now we are blocked at Muscate Airport, waiting for new booking that Lufthansa promise but not confirmed by anyone !
| 1
|
EasyJet
|
it's a long waiting line to get help for human assistant but in the end the issue is resolved
| 5
|
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