Airline
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int64
1
10
Vueling
it's half an hour that i'm trying contacting them to speak with an operator on the phone for a simple information: it's IMPOSSIBLE if you don't have a flight booked
1
Ryanair
it's nice to see Ryanair social media effort. It would also be appreciated if other fields keep up with it.My flight on 30.9.22 was canceled. I submitted a form for reimbursement that I been told they pay within 10 days. I haven't heard from them and no money received. I contacted them via messenger but there is only a bot replies there and I haven't heard back from a human.Does someone has a similar experience with Ryanair?
2
EasyJet
it's shameful how you cancel the Amsterdam flight tonight and call it "due to weather conditions" just to avoid paying compensation, when all other flights flew out tonight from Birmingham! Absolute disgraceful airline! #cheapairline
1
Ryanair
it's so bad service, with the new baggage policy and online check-in they just want to screw you. You have to be on your guard all the times.
1
EasyJet
it's terrible, I waited so long, and when a service agent responded, I missed it and had to wait again in the queue.Easyjet changed my flight time without consent and did not offer either a full refund or free flight change. And they made it so difficult to get in touch with a service agent. I would have to pay upwards of 100eur change to change my flight. Unacceptable.
1
Wizz Air
it's the worst airlines ever!!!! they delayed our flight without an explanation. In Malmö airport who is working for, a woman she was short and had fake blonde hair rudest person ever I have ever seen!!!
1
Norwegian
its a big scam, stay clear.... the customer service is not there to help you. they only want your money. Norwegian DO BETTER
1
Ryanair
its a scam, they dont let you online check in and then charge you 55 quid with no warning. Staff are awful. AVOID!
1
EasyJet
its no good talking to a machine there was no responsea complete waste of time i got no help with my bookingref number ezy6629 so i will wait before i book my summer flights please let me no if any body con talk to me THANK YOUand the phone recording saying the eases way to get in touch with us to talk with are team his load bull----i have been on the phone for 1hour i am not a veryhappy customer of EASY JET
1
Jet2.com
iv flown with various other companys and jet 2 are by far the best iv experienced.
5
Ryanair
ive always said if ive got nothing good to say i wont say nothing at all. so.....................................
2
Ryanair
ive travelled with ryanir many times now and find them extremely good,always on time,clean aircraft,good staff and of course they do all this at very good cheap prices,i know people moan but they do make it very clear about boarding cards being printed off at home,and allowances and sizes of hand luggage,if people exceed these guidelines its there fault,i like ryanir,there a good company doing a good job for us travellers,i always look for flights now with ryanair,i like the easy attitude they have,and lets face it they must be doing something right when there doing so well when some others arnt, dave townsend
5
EasyJet
ive waited so long
1
EasyJet
jeniffer at easy jet was amazing today, really helped sort the issue in no time at all and reassuring to know your problems cant be solved by excellent advisors . Thank you again Jeniffer
5
Jet2.com
jet2 always my first choice for airline , but an awful lot of delays this year on both journeys , having people sitting on the aircraft for a long time , which happens and if so , really need to be a bit quicker and more frequent with water x
4
Jet2.com
jet2 are doing very well great cabin services
5
Jet2.com
jet2 customer service is always amazing, they are so friendly and helpful. 10 times better than any other airline.4 stars as flights both way were delayed.
4
EasyJet
johan.lundgrenateasyjet.comJohanWith easyJet nothing is easy tbh.Want a refund for April's flight but have tried for hours but getting cut off on phone after a monumental wait.My partner is a teacher and has had all leave cancelled for the foreseeable.Please can you gve me a refund as I have paid 8 months ago. She is a key worker and would love to be able to go away at presentAlso I would suggest you allow people to refund on line and therefore not through your never answered phone line.Still 9 to 5 for a reason??? Really?I truly believe if you treat people well at this point it will pay dividends in the future.I am a believer in Ying and yang.Never thought I would say this - but even Ryanair have better customer support at presentHave used you three times a year for last 7 but this is atrocious and your CS is non existent at presentCan't cancel accomodation until you actually tell me you aren't flying and prepared to refund.I look forward to your response or from a senior person at EJPlease don't automate the reply and tell me to ring.Fed up beyond belief and that's even whilst I'm at home unable to work.Still no response - 24hours and counting
1
EasyJet
joke of a company! been trying to get a price but seems they only price for couples even though the price is per person?
1
Ryanair
joke we waited a year behind the holidays 3 hours before departure they canceled the flight Never more
1
Jet2.com
just a good flight and well organised both on and off
5
Lufthansa
just a horrible airline, waiting for refunds since 11 months, hotline's, can't be reached, besides the seats are bad, I cld go on and on….
1
Norwegian
just as mentioned by almost everyone, their customer service is non-existent. 6 weeks after the refund application and no answer whatsoever. Phone lines are impossible to be reached and no e-mail about refunds are answered.
1
Wizz Air
just awful !!!!expect 2-3 hour delays , always
1
EasyJet
just awful experience
1
Ryanair
just be honest and accept cancelation made in advance, just be honest guys. Very dissapointed. I am flying almost every month with yous and feel like a nothing to you. I am more than ready to finish my cooperation with your company now. you keep my £40 for the baggage I wanted to cancel in return I will fly with different company, thats it.
1
EasyJet
just boarded for a flight from Copenhagen to London. In the last 2 years of flying this route I havent been questioned about carrying a tote bag alongside my backpack.How nice of you to start enforcing the one bag policies at the peak of the christmas rush $$$$$you guys suck
1
Ryanair
just booked a ticket last Friday around 2pm, and when i came to payment it went blank, so i had to start it all over again and it seems like that at this point a mistake of the return airport happened.i was in a rush so i didn't even wait for the confirmation to arrive by email and left my office for the weekend.i just came into office now Sunday (11:00) and noticed the email with booing confirmation and with the wrong airport!called them up right away but they wouldn't change it without the changing fee of £30 which is more then the actual ticket!i argued with them that its all barbecue it went blank but its falling on deaf ears, then i argued that its still within the 24 hrs of grace change as Saturday is not working hours, but they refused again saying that it doesn't matter which 24 hrs!so as i started if you want headache and an expensive ticket (at the end) then choose Ryainair and i promise they will go out of their way to give you headache and you will even get 50% extra headache free! but if you want to travel as you want to "travel" - relaxed - in a good mood and enjoy then avoid Ryanair at any price.
1
EasyJet
just come back from rhodes,booked flight and hotel with easyjet,all went very well.had an issue with the hotel which easyjet knew nothing about so booked into another hotel.contacted easyjet after move and they sorted it out and refunded cost of new hotel straight away,very impressed.would def book with them again,also very good communication over issue
5
Ryanair
just go elsewheredodgy scammy airline. will frequently change routes, times, and no option to get refund if their new timings dont work with transfers/plans etc. even credit card company couldn't get refund, and they wouldn't even refund the baggage cost nor the tax , which they should. anyway, learnt my lesson, wont fly with them ever again. Easyjet miles above in terms of everything.
1
Jet2.com
just no problem, always try to use jet2
5
EasyJet
just nowNewI recently had an extremely disappointing experience with Drivalia - Liverpool airport.The issues began right from the start. After paying £10 for a taxi to reach their location—which is in the middle of nowhere.This immediately set the tone for the poor service to follow.I was greeted by an overly friendly representative who asked unnervingly personal and irrelevant questions, all because I had registered with a previous address.From the airport requires a walk of over 10 minutes (despite their claim of 3 minutes) through the dark and rain, with no shelter. To the 'pickup point' - where I was dropped off when I'd handed the car back.Despite being organised and checking in online for the car and uploading all required documents—a utility bill, bank statement, passport, and both sides of my driver's licence—I was still made to fill out more paperwork in person. They also insisted on taking my physical driver's licence after I had already provided a code from the government website to confirm my clean record, making the entire process unnecessarily repetitive and inefficient.Payment was another nightmare. My card wouldn't work due to technical issues as I still needed to leave £1500, forcing me to contact Amex. After requesting 10 emails with codes to access my PIN, I couldn't retrieve the necessary information because their system didn't allow emails. On top of this, I was forced to pay an additional £100 for insurance, even though I had already paid for insurance through EasyJet. The entire ordeal at the desk took over an hour and a half, delaying my journey and adding unnecessary stress.They don't allow you to use a debit card either.The vehicle itself was another disappointment. It was filthy, and the windows had been wiped down with what seemed like a dirty cloth, making visibility difficult and creating a safety hazard. This highlights the company's lack of quality control in preparing vehicles for customers.To add insult to injury, after finally driving the car home, all the delayed emails from Amex suddenly arrived, further showcasing the inefficiencies in their systems. The combination of unanticipated costs (£110 extra), wasted time, and poor service made this experience far more expensive and stressful than it should have been. It would have been both cheaper and easier to use taxis for my short stay in Liverpool.This experience revealed glaring inefficiencies at every level, from intrusive staff and excessive paperwork to poor communication systems and substandard vehicle quality. The entire ordeal was unnecessarily complicated and frustrating, making it impossible for me to recommend this company at any point..AVOID AT ALL COSTS !!!
1
EasyJet
just qouted policies and basically didnt want to help at all
1
Ryanair
just received an email from Ryanair customer support"Please be advised that Ryanair is not liable..." bla bla blaReally bad company, just hate you Ryanair!
1
EasyJet
just rubbish answers
1
Ryanair
just spen 3hrs trying to sort out voucher for cancelled flights. websit link refusing to accept codes. In despertion called them only 3 minutes wait. Sorted in 10 minutes. No need to send the 6 scanned information requested on website. Double checked with when I gave him information "hank you madam it is sorted your refund should be in about 2 weeks. After scanning 6 documents to verify numbers passports address etc. No madam it is fine it has gone through. Here's hoping.............never complain about them again.. Will be back with update in a couple of weeks
5
Ryanair
keep in contact and play great games
5
EasyJet
kind quick and efficient, thank you
5
EasyJet
kind, quick answer and effective solution
5
Grupo AirFrance-KLM
klm is playing authority against governments decisions !they wouldn't let me board the flight from Portugal to DENMARK without a covid test. 27 august 2021. they follow traveldoc which info. is bad as they classified Portugal as orange when such thing doesnt exist anymore (countries in EU are green or yellow) >As a Danish national that is not a requirement to travel back to denmark or enter the aircraft. I showed them the law and rules and they dont care.
1
Vueling
l flew from Paris Orly airport to Milan MXP on 31st December 2019. My friends Received their luggage but my baggage never came on the luggage belt. After waiting for 45 minutes, I went to the airport lost and found as there is no Vueling counter at Milan Airport. The airport authorities confirmed that Vueling had left couple of bags back at Paris Orly airport. My heart sank in, I was in Milan for new years and my luggage carelessly left behind in Paris by Vueling. I filed the report took the copy and left for Air BnB. For next one and half day there was no confirmation from Vueling about status of my luggage. After two days, on 2nd January 2020 night I received a confirmation from Milan Airport authorities that my baggage has finally arrived but Vueling airlines were unresponsive to the miserable situation they had put me in. I was denied delivery of my luggage on 2 ND January night and 3rd January morning as the courier delivery services weren't working. On 3rd January 2020, I woke up at 6.30 am to reach Milan Airport from my Air BnB which was 1hour 30 minutes away from my Air BnB via Metro and Train to retrieve my luggage and back, on which I had to spend another 56 Euros. I raised claim of all these expenses to Vueling, attaching Invoices, receipts for clothes, travel via metro and train etc. Vueling is offering an amount of 187 USD while my expenses alone costed 256Euros. What a shame on Vueling, I have emailed them 50 times with proof of invoices, receipts and all necessary documents but all I receive from them is an automated response, we will get back to you, your request is under process. It's been 15 days to the chase but they still haven't come up with an accurate response as to how they are refusing to cover my expenses which I was forced to make in a foreign land for survival as they misplaced my luggage for 2.5 days. I have sent them a legal notice through lawyer, which was two days and shamelessly they replied via an automated reply. Vueling is the most Unprofessional and inefficient airlines ever.
5
Lufthansa
l4 hour flight from Frankfurt to Buenos Aires. Awful plane, felt, and looked old. The whole experience felt dated. Inflight screens were useless; touchscreen very slow and sometimes unresponsive. The in-ear headphones that we were given didn't work. Terrible food. Seats very uncomfortable. Barely any legroom. I was in pain by the time I got off the plane. I had high expectations of this airline, but it turned out to be the worst. Afterwards, I felt cheated for paying €1200 for my economy ticket. Which, by the way, didn't even include checked-in baggage. Despite the fact that on their website it says that the Economy Class includes one 23-kg checked-in baggage free of charge, I ended up paying an extra €90 euros for my luggage at the airport. How can a ticket costing €1200 not include a checked-in baggage??I will stick to Turkish Airlines.
1
Ryanair
lack on skilled staff , they have no ideea what they doing on the basic level of English language, worst kind of staff that when you got an issue…they just don't do anything to help you with .
1
EasyJet
lady was super super nice im so great-full to her as i made a huge mistake on my booking and also put the wrong email
5
Vueling
laggy; broken backend between avios and vueling. Had to create a new vueling account and start from scratch with a new email.Just painful to use. Doesn't let you tweak the baggage - all or nothing now.
1
Jet2.com
landed 45 minutes early It was great to get home so quickly
5
Jet2.com
landed at leeds on time.wouldnt let us off the plane because there were no buses to take us to terminal. had to wait 25 mins by which time our lift had to leave the car park or else be charged £30 . Not a good end to an otherwise lovely holiday. Will go back to Liverpool airport next time, always straight forward there
2
Jet2.com
landed early. clean plane. nice staff. great hand luggage only travel experience.
5
Ryanair
last Sunday my mother started from dublin airports alone, she had cash.. and then in check in airports one had to wait after everyone had passed .. he asked € 50 if he did not say then not leave as my mother does not speak well English. my mother did not know what to do at that moment, then she paid 50€ and she did not leave receipt, and put the money in her pocket. we always travel has not happened a kind thing. Wait for the hand bag was perfect.
1
EasyJet
late again. and all you get from them 'it is beyond our control' when asking for more information.Easyjet - if you are surprised by small distractions from the 'happy path' you either do not have risk management plans nor contingency plans OR you accept not to have them as it's cheaper - and you push down your risks onto your clients (without telling them about it).shame
1
Wizz Air
late and unfair with luggages
1
Ryanair
latest swindle is 'unable to locate booking- if you book through a third party they may not share the correct details, either use our free 7 days service or PAY for 2 minute service to retrieve your booking'..convenient as most people g to check in 24 hours prior to flight so are left with no choice but to pay or not be able to fly.is this even legal? Its Ryanair....if they can find a way for that extra buck...they will. Use BA, they even include free carry on luggage still.
1
EasyJet
leaves me on hold for ages, then after I ask for a few minutes to check before going ahead with the change, the chat was closed after less than a minute
1
EasyJet
left hanging wanted to speak to an agent no idea what would happen were you going to call me? How long was I expected to wait no info, no help no service.
1
EasyJet
left in chat waiting for over an hour without any communication. Shocking customer service as always!
1
EasyJet
left me abandoned in Zurich at 10.30pm at night. No staff to help had to pay £600 for hotel and alternative flight home to LCY. Glad I did as the following day's flight also cancelled so no option to get back to UK until 6 days later. having been on a one day trip no clothes or washbag etc. Will never fly with them again, absolute shambles.
1
Jet2.com
left on time \pilot lande at second attrempt at Madeira in bad coditions.Return late 20 mins but due to airport problems not jet2
5
Ryanair
leg room was a bit dodgy,I think anyone over 4ft 2 will struggle but you can pay for extra room.The baggage charges are ridiculous,having to pay £60 for an extra case is madness!!!!!Hand luggage allowance is quite good and the attendants are really nice.Overall at the end of the day YOU GET WHAT YOU PAY FOR!!!
4
EasyJet
leila help me online, was my mistake but i was looked after and helped
4
EasyJet
less than 48 hours and flight cancelled - awful customer service
1
Wizz Air
let me have it I try to do it online and it didn't work I tried to speak to a representative and it took forever until I could find their customer service number. when I finally did the customer service agent couldn't have been worst!!! An extremely rude representative who did not speak English clearly was rude the entire conversation and hung the phone up on my face when I tried to understand what he was talking about.That's after a very unsatisfied attempts I had while trying to solve my flight cancellation issues on my own!I can't think of a worst customer service experience
1
Turkish Airlines
let me tell you little story about this airlines and how Racist they are , so i booked a flight to Ecuador and my flight was from Tbilisi to Ecuador transit through Istanbul and panama time was 28h , any way my flight date come and it was 19 of September 3:50 in the morning so i come to the airport and i see very long line for Turkish airlines only , people waiting , so after long line and waiting they changed the flight Time and delay it to 8 in the morning so this means i lost my flight because i need to be in Istanbul 5 in the morning and flight from Istanbul to Panama 8 in the morning . so they say go to the office of Turkish airlines in the airport and Change the flight Time so is not onle me everyone go to them small office and almost 100 people and more is traffic in small window to change the flight !!! i wish if i can upload a picture to you see how it was so much people fighting for they change the flight , so i stand up waiting for 6 hour's waiting for my turn to change this fly and i did change to 22 of September , so i come 22 of September after i lost important meeting in Ecuador 19 of September , i come i stay in the line and after that they say we xant find any information about your passport go to Turkish airlines office to they check . i go and the manger see my passport and tell me you need a visa for Ecuador , now hold on a minute i contact the embassy of Ecuador they confirmed to me I don't need a visa and they sent me email to confirm that ( government email ) and they was so Racist with me he enter to his office change nationality to Egypt and come saying to me look sir you need a visa for Ecuador , he makes himself the the immigration and responsible if i need visa to Ecuador or not so they STOP ME FROM FLYING TO ECUADOR EVEN AFTER I CONFIRM WITH 2 EMBASSIES THAT I DON'T NEED A VISA , AND SAME DAY I CALL EMBASSY OF ECUADOR THEY SENT ME OFFICE DOCUMENT WITH STAMP FROM THE CONSULT THAT I DON'T NEED VISA , SO THEY ARE SO RACIST
1
Ryanair
let us down as always, travelling with our 9 month old, paid for extra bag but refused to load it in hold, forced us to carry it on board, then icing on the cake, damaged our car seat, covered in grease and oil, no one to report to at airport, took pictures now ryanair making impossible to claim for it plus said we should not have left airport !!!!!
1
EasyJet
lets be honest customer service is about helping people and Majed did just that. No trying to hustle me just got what i needed done instantly was happy to help happy to talk me through it polite eager to help. 10/10. GIVE THAT PERSON A RAISE.
5
Ryanair
liarsIf the staff tell you something regarding an issue do not trust them .If there is any issue go to the front of the queue and record every thing.
1
EasyJet
like boarding a cattle truck headed to auction
1
Norwegian
like others, I excepted points for the cancelled DIRECT flight I had with them, I was promised that I could use them like for like but they now do not offer Direct flights to Europe and my points have expired, total rip off, they are a disgrace to their Country
1
EasyJet
literally all of the last 10 flights I have taken on easyjet have been delayed by more than one hourkeeping to schedule and on time performance is something that easy jet can not grasp. Poor performance and communication
1
EasyJet
literally, just ended the chat as soon as they read my request
1
EasyJet
live chat is awful, always timing out after waiting for ages.
1
EasyJet
lolo was great
5
Jet2.com
long flight due to weather but everthing else was excellent
4
EasyJet
long queue but once you are through the person was lovely and quick to respond and sorted everything in 10 minutes
5
Ryanair
long queues & fewer counters - despite being in the queue for 45 mins with 2 children, were checked-in just 15 mins before the gates closed. Security checks took just as long & soon as we reached the gate, we were not allowed on the flight. This is at 6:15 AM & reduced my kids to tears which they were waiting for weeks to go to Barcelona for summer holidays.Then sent us to the wrong zone again to wait in the queue for another 1 hour only to tell us at the counter that we need to go another zone. The real pain was yet to come, we were charged £100 per person to transfer us to the next flight which was at 16:00. That's our very first day of holidays spent at the airport.Never again !!! I have spread the word on my network already....it's more like a CRYIN-AIR !
1
EasyJet
long wait on the live chat to get someone but once the person answered it was quick and easy.
5
EasyJet
long wait time to speak with someone but dealt with my issue very quickly.
4
EasyJet
long wait time, no response
1
EasyJet
long waiting timeno solution provided that is in customer's expection
3
Lufthansa
long waiting times to speak to operator and took so long to just correct a spelling mistake in ticket that too they charged $ 225
3
Jet2.com
looking after its customers from start to finish best service from a flight from other airlines i have used in the las 6 years
5
Turkish Airlines
lost all my luggage 3 months ago, no compensation never reply to emails impossible to contact by phone.
1
EasyJet
lost connection twice wanting to change details pf i passenger
1
Grupo AirFrance-KLM
lost luggage with no answer. we filed a claim within 21 days as per regulation and it was refused on the basis that we missed the 21 days deadline, which we have not. KLM cannot even do basic math. avoid by all means
1
Jet2.com
lot of travel from airport to the aircraft delayed outwards & back. got a can of coke & two chocholate bars on return flight paid with 20 euro got £7 back, that was a expensive snack.
3
Jet2.com
love jet2 .. staff are always friendly well presented and smiling … we have made a conscious decision to always fly jet 2 …so much better than you know who ..
5
Jet2.com
love the luggage policy, most of the time very reliable and always friendly and helpful. When I can I prioritise Jet2 !
5
Jet2.com
love the way you team pay attention to all customers
5
Ryanair
love them, really good service. bes tin the world
5
EasyJet
lovely advisor and was able to help me with my query
5
Grupo IAG
lovely customer service particularly from ajay working at BLR!! had brought the wrong passport by mistake and in the rush of it all and getting my actual passport to the airport made sure i got through to check in
5
EasyJet
lovely exchange, thank you!
5
Jet2.com
lovely flight, lovely staff
5
Jet2.com
lovely he3lpful staff had special assitance for my husband all went very smoothly
5
SAS
low budget airlines that use a insurance called eroupe assistant that cost me extra had to cancel my flight due to a cancer tumor on my kidney i got no money back and was basically told from customer service tuff a absolut joke 1 good thing is there going bankrupt so 1 lees joke company
1
Jet2.com
low price, last meeting booking
4
Ryanair
low quality service as always.. they want us to put our backpacks under the seat in front of you.. where do you put your feet? Flying with Ryanair is a challenging exercise of self control and meditation
1
EasyJet
ltu took far to long to answer
1
Lufthansa
lufthansa sucs - lousy service - list the luggage i Frankfurt - deliverede torino (destination) nemt day - they wint deliver to the hotel - se i t last in airport or at the currier. Thats german efficiency !!!
1
EasyJet
luggage problem again. the staff makes EVERONE (not priority) to put their luggage to somewhere that small bags fit, even its a small bag THEY STILL MAKES EVERY ONE PUT it makes every one upset. i feel like because I didn't buy a priority ticket they treat me like this. the first time happened to me I have travelled with my bag many times but this time I have to pay 24£.
1
Ryanair
mRyanair cancelled our flight to Greece from Denmark less that a month before we where supposed to go. They did not provide a new flight for us, and we could not get a refund from the hotel we had ordered for our vacation. Ryanair offered to refund the airline tickets, but they only refunded the ticket price without all the other stuff you have to buy with your ticket (insurance etc.)We tried to reason with their customer service, but they did see a problem in what they had done, and told us that not everything was refundable from the tickets even though they where the ones chosing to cancel it.Dont fly Ryanair, if there is a problem they dont care, and you are on youre own!
1