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10
Ryanair
made 2 bookings in August 2024 for flights in June & July 2025.The flight times have been changed without notification.Flight FR4027, 15th June has changed from 13:45 to 06:15.Flight FR4006 3rd July has changed from 15:10 to 22:55.These changes make the flights unacceptable to my wife and I.My confirmation emails, received at the time of booking, support my claim.
1
Ryanair
made my booking and happy to pay for hold luggage. 1 bag x 15kgs.Costs £15 each way. Now I have packed it comes to just over 15kg so I go online to increase to the next level of 20kg. Ryanair air now want to charge me an extra £30. Doubling the price for an extra 5kg.What a con. You can't know exactly what you bag will way months in advance.So much for the new customer friendly make over!
1
EasyJet
made the mistake of buying easyJet. Car rental suggested you take out at €1200 insurance which covers any damage to the vehicle great I thought until you get to your destination and you have to put another €1200 deposit down. Return the car in perfect condition yet, you're forced to wait 35 days for a refund. How can that be right?
1
Ryanair
madrid to manchester, they confiscated my partners suitcase and said it wasnt the right size, even though i always travel with it , she never got it back , they just took it and it had all her clothes and italian shoes , dresses and sentimental items. she was distraught. had no choice and even asked if a friend could collect it , they wouldnt even let her remove her valubles. never to be seen again. true story
1
EasyJet
main website very poor
4
EasyJet
majed was amazing in helping me!
5
Lufthansa
makes sure you dont get tricked by the lofthunsa website,I booked 4 tockets for the economic class from birmingham to Tbilisi and payes over £2000 for the tickets , however when we got to the airport they told us that u have to pay for your logage because aparenly we had to choose which type of economic class we neede and as default it was set on economic light and i was unable to see the option becuse it was hidden , we ebde up paying over £200 for our logage which is absolooutly ridicilous and day light robbery to me .
1
Lufthansa
many things went wrong with Lufthansa but the worst is that I had to sue them twice at a German court to finally get my money back…. it is so sad what became out of a once pretty good airline, Lufthansa's business model seems to be based on the strategy of not refunding their customers and hoping that customers just give up along the way and therefore Lufthansa makes extra profit….besides that their business class seats totally lag behind, LH's business class seats are more like a premium eco on other carriers….
1
EasyJet
matter of fact, didn't seem at all interested in the issue being faced.
2
Ryanair
may be 3-4 years ago i would have put another mark, but now this is quite fair. the company position themselves as cheapest company. Big LOL. Flight itself is on average price, but youll be charged for simple cabin luggage, don't forget the taxes additional expences.. si simple flight lest say that is marked 20$ will cost you nearly 50 (and thats without luggage, just cabin baggage.
2
Grupo AirFrance-KLM
me and my friend travelled to usa with klm going to san francisco and going home from miami. our flight from amsterdam to san francisco was very rough because of a storm over europe so i was very nervous of the flight from miami to amsterdam ! but the flight was good and the flight crew was the best ever and i have ben flying for over 7 years ! they came to me very often asking if everything was okay and was so kind and supportive ! :) the airplanes was in good condition and the food was good. klm you are my number one airline !!
5
Jet2.com
me and my wife flew from East Midlands en route to our separately booked accommodation in Lanzarote. Going out was fine with no problems. Jet 2 staff always on hand especially at the self service baggage machine of which i'm not a fan. Not a long wait at Arrecife and we got through to our private transfer in about 30 mins. Coming back our plan was to get ahead of the pick up buses and get through to departures but this idea was thwarted because despite the screens saying all flights on getting to baggage check in we were told to go away and return 2 hours later hence we ended up behind everyone else and had to make do with seats we could find on the "other"side and all the food outlets were rammed. then on boarding we got through the ticket check before boarding the bus to be left queuing in the stairway for 20 minutes. Not to sure what the problem was there but it also made us miss our take off slot. Small things admittedly but annoying all the same. a big plus was the in flight meals both ways which was a first for us but not the last. Pleasantly surprised at the quality and good value compared to the airport prices for food. Still an overall good experience as always with JET2.
4
Ryanair
me my 32 week pregnant girlfriend and my 3 year old daughter were flying from alicante to Newcastle yesterday morning we arrived at 6am to check in our luggage the lady at the desk asked for my girlfriends fit to fly letter from the doctor she says it was OK and let us proceed to check in we went thought sercurity and everything to the point we were next to board the plane and another ryanair staff pulled her about being pregnant and that her fit to fly foam was no good so after a long talk with no help and no money to get home and explaining we had no money to stay at a hotel and that we needed to get on this flight she was soo rude and was egnoring anything we were saying we were stuck at the airport for hours waiting to get home with a 3 year old and my girlfriend who is 32 weeks pregnant they had put soo much stress on her she had to got to the hospital to be checked outAfter all that we went to jet 2 help desk where a lovely lady called Ellie was she was so much help she got u straight on a flight she even took her time and filled in our passenger locator forms and printed them out then after she help carry our luggage to the check in desk and put some on for free she was such a great helpwe are now trying for a refund but by the looks of things it sounds near to impossible that this will happen
1
Ryanair
meh - cheap but you get what you pay for.
3
Grupo IAG
minha babagem foi perdida, a mais de 22 dias, ja abri protocolo e declararam a bagagem como perdida, já faz quatro meses que estou com protocolo tentando falar com alguem para me reembolsarem pelo ocorrido, o whatsapp raramnete responde, e quando responde diz que nao pode passar nenhum contato e nem me da um prazo, apenas diz que vao me mandar um e-mail sobre, mas 4 meses se passaram e ninguem me enviou nada, eu preciso de retorno!My luggage has been lost for over 22 days. I already opened a case, and they declared the luggage as lost. It has been four months since I opened the case, trying to speak with someone to get reimbursed for what happened. The WhatsApp rarely responds, and when they do, they say they cannot provide any contact information or give me a deadline. They only say they will send me an email about it, but four months have passed, and no one has sent anything. I need a response
1
Ryanair
misserable way to travel...low quality onwner make a low quality companystuff is rude, trained for a monthand often is olso victims from ryanarclaim misssing food or item and ask them money
1
Ryanair
money making racket
1
EasyJet
more informatiom to help
1
EasyJet
more than an hour waiting for a reply for a customer agent.
1
EasyJet
more then 30 min to receive any reply
1
Grupo AirFrance-KLM
most disgusting meals in the air. for gods sake just serve a banana and save the money you invest in those ugly „meals". horrible.
1
Ryanair
most shocking airline.delay after delayprice not realisticno information given when flight delayed by 4 hourstold us to be at check in 2.5 hours before and no counter was open for another 45 minutesNEVER FLY THIS AIRLINE
1
Turkish Airlines
most worst customer service I have ever contacted
1
Turkish Airlines
mu bag disappeared in Baku. I filled out the required lost luggage form at Bake airport. I got a local to phone for me almost every day. I went to the airport twice Each time i was told it wasin Istanbul and would arrive the next day.On return home after two weeks I emailed Turkish Airlines and was always responded to to with the same email in Turkish.It is now 16 months since my bag disappeared.I phoned on one occasion which cost me £33I have given up but will never use Turkish Airlines again.I paid more to fly with them than other carriers because I believed they were a decent airline. Obviously not
1
Ryanair
much worse than their competitor easyjet. no express check in service for the customer require document check. 2 hours wasted in the airport queuing..have to choose easyjet next time
1
Ryanair
must fix the website?! or is there anything to fix? unless you dont want the traveller to claim the refund. ive been trying to apply for the refund since yesterday using their website but it always says my reservation number is incorrect even if I entered the right one!!!
2
EasyJet
my 16year old got bullied into paying £48 excess luggage when travelling alone. We had measured, checked and he had taken this backpack when traveling with me with no problem, He was humiliated, embarrassed by easyJet ground staff at LGW. EasyJet refuse a refund.Same bag on return flight from ZRH, no issues. Same contents. Mistreating children, no care for a kid travelling alone. Disgraceful #boycotteasyjet #worseairlineintheworldEmailed the CEO John Lungred and Customer Services Director John Leighton and they didn't even bother to reply
1
Turkish Airlines
my Apple payment for a flight got suspended so i tried with the debit card and only after the last payment succeded, i got 2 messages for the 2 reservation and of course they don't answer the phone, they don't answer your emails and you lost your money
1
Ryanair
my Experience of Ryan Air :- Worst Company i have ever travelled and will not recommend to any one don't think that it is cheaper it is worst , don't respect the customers and they are not suitable to travell with this Ryanair company . Always Delaying not on Time . Unnecessary Qui Do to their Respecless to their Customers.
1
Lufthansa
my daughter booked your flight for herself and her brother they booked through travel up , you cancelled your flights because of corona which we understood and did not expect you to put yourselves at risk , i heard you were refunding the cancel flight moneys but only if booked through yourselves just cannot understand what difference it makes its still your flights and its still your cancellations spoke to one of your staff who said you were issuing refunds and that my daughter should get her refund back from travel up but you cannot help her get the refund as they refuse so basically it seems like they have pocketed the refunds if you did make any Im very upset for my daughter and other people in the same situations big company like you should be more of a help i know you could if you wanted too whats £200 to you or travel up
1
Lufthansa
my entertainment screen did not work and I was offered a 300euro voucher against future flights which at the time i thought was fair. Little did I know when I tried to use it that it was in reality worthless. When booking from the UK prices are quoted in £sterling and according to the airline they cannot credit the Euro voucher. I have had many exchanges with the airline who say it cannot be credited and re-issued in £sterling. Was I told about it at the time it was offered, of course NOT.The airline are totally inflexible.
1
EasyJet
my experience with Easy Jet has been exceptionally good.I had booked flights in January to travel in June when unfortunately my husband became ill and needs heart bypass surgery ,he was now advised not to travel until 2/3 months after the surgery which has a waiting list of more than 4 months.I contacted Easy Jet who were very understanding and on the production of a medical report from our GP,offered a full refund.The refund took only 3 days to reach my bank account.The process took about 10days from start to finish.... I am amazed at this outcome and can say their customer services are exellent
5
EasyJet
my family wanted to go to belfast and you ripped that dream away from them.
1
EasyJet
my flight from Liverpool to palm 02.7.20 ha sbeen changed to Manchester I have had a email to say I can change my flight up to 31/5/21 as the flights are not available beyond this date or accept a voucher. I would like a refund however will change the problem is I have been oh hold hours for days and am now concerned that my flight will depart an dit will be classed as a no show and I will loose all our money, has anyone else had this where the airport has changed
1
EasyJet
my flight got cancelled from inverness to LTN London and i applied for refund , but still waiting for my refund even after 6 weeks
1
EasyJet
my flight has been cancelled and changed to a flight we cannot make and am trying to get a refund - I am waiting waiting and waiting. Absolute rubbish service
1
EasyJet
my flight times were changed meaning I will miss my meetings and no compensation has been offered.
1
Ryanair
my flight to London was delayed for 2 hours and 30 minutes since it was a connecting flight, I also missed the other flight from London for Cork so I had to pay for a hotel in London for the night and BUY another ticket. They said that I didn't have the right to any sort of compensation even though it was their fault that the flight was delayed. Don't travel with Ryanair, they are downright disorganised thieves.
1
Air Europa
my flight was cancelled to palam de mallorca from madrid due to a unknown reason.no information about it was given i was stranded at the airport for 7 hours for the next flight which was at 21:10 pm.the flight was horrible.no one could speak english so i coudnt understand what they were saying.mhmmm what now? asked for cofee (cappucino) and a biscuit snack with crisps and a sandwhich.payed 7 euros for that? really so expensive? when i landed at the airport there was a problem witht he baggage belt.that was horrible.everyone was waiting 1 hour.finally my baggage came.never travelling with them again.or shall i say air pooopa
1
Ryanair
my flight was cancelled with ryain air end of april to fly in june ive emailed them 4 times about my refund and ive had nothing back !! i cant even get through to them on the phone because am on hold for ages !! i dont see why it should take this long to do my refund its been since april and ive heard nothing!!
1
Turkish Airlines
my flight was changed from 2h layover to 11h layover at the istanbul airport. there they informed me that it would have to be 12h to get any kind of compensation, so i got nothing, not even a meal voucher...
2
Grupo AirFrance-KLM
my flight was suddenly cancelled without notice. I tried to call customer service multiple times and they kept giving me different answers and even made me hold the phone for 30 minutes. wth are they doing?
1
EasyJet
my granddaughter who suffers from poor mental health is flying on her own for the first time flying with Easyjet. When booking her case on she mistakenly booked the small 15k case thinking this was large cabin bag. when we tried to amend this there is no option, only an option to increase case size. You cant decrease from 23 down to 15 or hold to cabin. I phoned Easyjet customer services and spoke to someone and explained what had happened. i was informed that you cant change from hold to cabin or vice versa. However, you can book a different case but only if you pay for it and they wont refund the original charge. This despite the fact that she wont be flying until another 26 days. I asked what would happen if she takes this small case on board with her as it is well within the limits for large hand luggage and was told that she will have to pay for cabin luggage and they wont deduct the original £50 she has already paid. I have traveled on many occasions with Easyjet ( one package holiday and 3 flights this year alone). Since 2021 I have booked maybe 8-9 flights with Easyjet and usually at least one per year is for 5 passengers. Also booked numerous ones before the pandemic. I have also travelled with Jet2 on many occasions and have contacted their customer services on several occasions. I can only say that comparing both customer services is like comparing a push bike to a Rolls Royce. Easyjet seem to be more about money than customer satisfaction.
1
Jet2.com
my husband had a ski accident while away and your team in Geneva arrange for assistance through the airport to boarding. This service was exceptional, shame we never received in manchester.
5
Turkish Airlines
my husband my daughter and i had a return on 18-08-2023 from marrakech at 4:05pm our trip was from marrakech to dubai with a stopover in istanbul we arrive at the airport on 18-08 and the agent tells us that the plane is overbooked and that we have to wait for the next day's plane to have a seat, since we had no choice we went to the hotel and the next day we came back to the airport for 4:05 p.m. plane but after boarding we waited 1h15 for the plane to take off, arrived in turkey with the delay of our plane we missed the plane that took us to duabi, since the istanbul dubai plane was scheduled for 00:40, after having gone around the turkishairlines office at the airport they changed again our tickets for a plane leaving at 6.45am and we were directed to the care point turkishairlines office at the airport who we asked for a refund or access to the turkishairlines lounge or specifically our passenger laws quoted on the passenger laws written by turkishairlines but the agent refused to help us and made it clear that even though it is written we are not entitled to it, it was a very bad experience with the turkishairlines company, we had to spend 6 hours at the airport walking with my daughter who was very tired and the icing on the cake is that we had to arrive in dubai at noon we arrived two hours late so at 2 p.m. and I had to miss my first day back to work because of this company
1
EasyJet
my interface closed the chat with no patience and not resolving any of my problem
1
Turkish Airlines
my mother and husband travelled to and from Australia with Turkish airlines. Whilst in Australia, we had high temperatures triggering heart issues for my mother. So we booked mobility assistance for their return. Sadly their experience during their stop over at Istanbul was atrocious. They would not let my husband join the buggy with my mother, despite travelling as her companion. They said we should have named him as companion when booking mobility assistance, but there was nowhere to provide that info on their form. they did not explain clearly where he could meet her and were very rude as well. He walked miles in the airport looking for her and she could not manage to get her phone working to ring him or receive calls from him. She was distressed and so was my husband. Very disappointing indeed. I would not recommend Turkish Airlines for a long haul flight until they train staff to be helpful and improve their mobility assistance service.
1
Grupo AirFrance-KLM
my mother's luggage has been lost! we made a declaration at the airport in Newcastle but received no code to track the luggage! so we tried to make one on line but it is NOT possible! this is URGENT as she has her life savers medicines inside it! i have booking ref and everything nobody in contact. VALERIA MINUCCI. shameful
1
Jet2.com
my only complaint with jet2 is the terribly uncofortable seat cushions. i am sure the seats are perfectly adequate for short flights of say 2 hours but for flights such as to tenerife, over 4 hours , they are extremely uncomfortablei have flown on your latest aircraft and i am shocked jet2 have failed to improve the seat , particularly the cushions . i am not alone in this criticsm, many of my fellow passengers complained of the discomfort , the air hostess also remarked about the number of complaints they receive regarding the uncomfortable seat. please, please do something about this. i enjoy travelling with jet2 but uncomfortable seats may make me think again,.
3
Jet2.com
my partner (aged 86years) was not allowed on the ambulant with me , she was carrying 2 handluggages, I medication bag a handbag and 2 coats.I told the staff that if she had to go down the steps she would fall.they were not kind and made her do the steps and yes she fell down them. no staff offered any help to carry bags , very disappointed
1
EasyJet
my query was dealt with quickly and efficiently
5
EasyJet
my suitcase was not very big but she did everything to get money from me she was a very racist lady ðŸ˜
1
Lufthansa
my travel with this company has always been without problems
4
Lufthansa
my wife and I purchased two tickets from Houston - Tehran . the customer service desk at the Bush airport kept us waiting for two hours due to the unfinished corona questionnaire for Iran form which we had no knowledge , even the clerk tries to find the form on line but was unsuccessful. the clerk charged us for two luggage each $86 dollars even though it was included in our ticket .we had only twenty minutes to get to the plane, the wheel chair for my wife was not provided both way. inside the plane, we noticed that our reserved seats were sold to other passengers for a higher price and we got two separate seats on different area. the flight attendant was so rude answered roughly , argumentative which made my wife cry. the airline served a late dinner of chicken curry which stunk, breakfast was one small cookie and a cup of yogurt . arrived in Frankfurt airport two hours delay, hungry. the wheel chair service was partial , we had to run to the inspection are and plane with our cane. on return flight with United , we were served a lousy cheese paste on a hot dog bun.arriving to houston , there was no wheel chair provided , we had to walk all the way to the passport area and luggage area. the was no help ,or porter available to help us.i had a rough time to communicate with customer service with Lufthansa through email. first they would play with word , my complaint was forgotten . is sure was a miserable. i was able to get the overpaid luggage charges back after several months.
2
Ryanair
my wife and i were left stranded in italy we were supposed to fly to france and they cancelled the day before.we had a hotel booked and paid for in france and our flight home was from france with ryanair,it cost us 207euros by train 7 trains to get to our destination leaving at 5am and arriving at 7.30pm.total disgrace,they said it was airport strike but on further inspection it was their staff that were striking due to poor pay and bad conditions..terrible
1
Turkish Airlines
my wife trip was 20/09/2023 TK77 Istanbul Miami and We have a reservation for the pets on the plane pets cat and dog, We have a travel permit from the Turkish government for pets they can travel They all took the vaccine required for one year but, and We have permission from the veterinarian there no problem we can travel, But the smart employee left the date of the vaccine injection, which is December 9, 2022. This means that it ends one year after the vaccine was injected, will be December 9, 2023. She didn't care about these dates, and she just looked at the expiration date of the vaccine sticker that the veterinarian pastes on the pets passport, and the date was August 05/2023. After that, she said that animals cannot travel because the vaccine has expired, we send feedback to get money back but they didn't answer until now we spent 1,750$ oneway trip Istanbul Miami TK77 December 20/2023, The reason was an employee who did not know how to deal with customers and was very rude
1
Ryanair
myself and my 2 young children have spent 10 days in Spain with no luggage. it didn't even make it onto the flight!!!! How can somebody make such a F*** up that your case doesn't even make it on the plane?Customer service has been absolutely shocking.. what do you actually get paid for?? Never flying with this awful airline again! Thanks for ruining our first holiday after the worst time that everybody had with covid etc! ryan air you SUCK!!!!!
1
Grupo AirFrance-KLM
n October, November and last week i used KLM, only because of flight schedules. At least 1 leg of each trip there were problems.Trip 1: AMS - SIN 12-18 OctFor return flight overnight (KL836) I upgraded to a seat with extra comfort in a row of only 2.Although al economy seats are already crampy due to lack of leg-room, the upgraded seat 63K could recline 1 full centimeter- not most comfortable for a night flight.- suggestion for KLM: be clear on disadvantages - and procide discount for these seats and definitely do not charge extra for these.Trip 2: AMS - LIN 24-25 NovReturn flight KL1622 was delayed. We all know this can happen, but please communicate clearly. Now the story was, within 1 hour we know more / we know how long we need.After 1 hour, same storyAfter 2 hours, same storyThey started offering drink/snack couponsAnd as there was no news and it was close to 2200 hours, there was a chance flight could be cancelled, so they started offering people next day flights.After 3 hours, still no clue on timing and/or if flight would leaveWith a delay of over 3 1/2 hours flight could leave - and they had to rebook some people from next fay flights back on the delayed flight, so more delay. In the end close to 4 hours after planned arrival time, landed at schiphol.Funny fact, there was some check-up needed and the available engineer in Itlay could not read the manuals, as they were in English ;-)Trip 3: AMS - MSY 3 - 5 DecOutbound flight via DTW, inbound via ATLFirst leg of inbound MSY - ATL (KL5891) was delayed. Apparently there was different type of plane for the flight than initially planned, so seating arrangement was different. This lead to a total paralyzed crew onboard as well as at check in counters ( all they had to do was reassign seats to 3 rows of passengers )As mist passengers on this flight needed a connecting flight in ATL, everyone was getting very nervous. In the end plane left with some 15 minutes delay - which left just under 1 hour for transfer.Sencond leg of flight (KL622) my seat had a "box" underneath the seat in front, so only room for 1 foot; as i have 2, this is not comfortable seating. Entertainment system: small screen, bad visibility, slow, now new movies, music same as months before..Summarized: KLM needs to improve a lot to retain customers. If i have any other choice, even a bit more expensive, i will NOT choose KLM.
2
EasyJet
nada was very helpfiull and nice
5
Norwegian
nasty handling, unfair behavior.Avoid them.I fly with Norwegian quite regularly, Prague/Vienna to Oslo. First few times, not a single issue, it is a low-cost, but comparatively, on the better side.However, my last two flights were a nightmare.In January, my flight from Vienna was delayed by almost 4 hours - no information provided, customer service lines were busy and we got lousy 10 euro to buy some food (which at airport prices is just enough for one sandwich). No compensation and no explanation, what caused the delay. Very disappointing.However, the worse is still going on - trying to get Norwegian to reimburse me for an item that was stolen from my checked-in bag while flying from Prague to Oslo on NYE. It took more than 8 weeks to even reply to my claim and now they say because their baggage handlers are a third-party provider, they (Norwegian) are not responsible for my damage.This is not the case. I am entitled to a compensation seeing that my baggage was tampered with while in a possession of Norwegian. Very wrong and unfortunately they are not willing to offer anything at all.I will escalate.
1
EasyJet
need to know want number in line or time to wait
2
Jet2.com
needed assist for my wife and found the staff to be very helpful in both directions. aircraft was clean and was on time on board staff was very helpful and considerate.
5
EasyJet
needed to add child to booking really good customer service thank you for making some thing stressful easy Fathi
5
EasyJet
needed to cancel flight and Lubna at customer service were so helpful and fast
5
EasyJet
needed to change the surnames of my childs. Customer support helped me do it free of charge.
5
Ryanair
never again for ticket 16,99 they wanna change date fee 35,00 no wounder why is so bad rating of that ,,,,,
1
Wizz Air
never again trust mejust dont bother booking
1
Pegasus Airlines
never again, cancles flights last minute - horrible airline with no service.
1
EasyJet
never answered my question. sometimes you need to speak to a person
1
Turkish Airlines
never back againe
1
Pegasus Airlines
never ever, worst employees ever
1
Grupo AirFrance-KLM
never experienced a worse service. Can only say never Klm again, even though I have used them several times. I would of course not advise everyone to use them.i will on social media as well as friends and acquaintances tell about klm, so they can also pass on klm bad service, word of mouth, media always best when you want out to many
1
Turkish Airlines
never fly turkish airlines. racisit airline company. unprofessional. i have traveled the world and never had my luggage damaged but flying with TA broke all my luggage
1
Eurowings
never fly with this company . they are the worth in everything . arrived at the airport one hour before my flight and my flight was inside EU and i had no bags . they refused to chick me in even the gat wan not open yet . talked to the manger she was so bad and angry i don't why and even refused to tell me her name and i lost my flight my hotel booking and my rental auto something around 1000 euro. i can not believe how this company still working in EU airports
1
Ryanair
never go to ryanair especially from lisbon airport treating customers as total zero. go easyjet or better with a car.
1
EasyJet
never helped mei was waiting a lot without response
1
Vueling
never i have been treated like a dog. with a company like this, that should be carring about their customers.Wees verstandig en boek noooit maar dan ook echt nooit bij hen.they f...ck you!!
1
Ryanair
never liked ryanair but must congratulate them for being the only ones flying in this virus.have used then 6 times food not too good but was able to do certain things abroad.well done ryanair
4
Grupo IAG
never solved my damaged luggage issue and when I called the customer service are the worst customer service ever, I called 2 times and both men are so arrogant and rude, and one of them even tried to threatening me, they can't even speak English properly.
1
Jet2.com
new car, easy online booking
5
Ryanair
new way how to earn additionally: identity verification!this happened to me, already, third time this year! I've bought tickets using ryanair.com site. but on the next day I receive an email where is said, that my booking is blocked and I have to verify my identity, as I bought tickets using third-party travel agency. and now I have options: cancel flight, pay 0.59€ per verification or pay 55€ during check-in at the airport.
1
Turkish Airlines
new website is horrible! have even tried to send in comments but this seems not to be an option via new website, and neither via phone nor at their location at TAKSIM do they accept feedback about this new website, please please Turkish airlines improve your website to at least normal user friendly standards, would really appreciate!
2
Ryanair
nfortunately the team work in Rome Airport (fiumicino ) un useful , unhelpful is not worthy not good service i have to pay 55 euro extra because the online check -in so because it doesn't work . and the lady how work on the help desk she saw that but figure it out by yourself just to let me lose extra money dirty way for stealing money i pay the ticket and i was on time the are no way to call the customer service only with chatting wasting of time i will never travel on ryanair anymore and i will advise all my relative to dont do that .
1
EasyJet
nice and professional work.
5
Jet2.com
nice and very friendly helpful staff.
5
EasyJet
nice chat and good help
5
Jet2.com
nice customer service by fly attendants
5
EasyJet
nice nice nice
5
EasyJet
nice one, always patient and friendly
5
EasyJet
nice quick help problem solved right away
5
Jet2.com
nice, comfortable flight as usual
5
EasyJet
nice, kind and useful
5
EasyJet
nice, polite, fast
5
EasyJet
nice, quick and easy, thank ypi!
5
Lufthansa
nicht ehrlich, not honest
1
EasyJet
no answer after 1 hour, and no indication of wait time!
1
EasyJet
no answer in the chat with advisor.
1
EasyJet
no answer on chat and no phone numbers this has to be the biggest rip off airline out if you can get a train better service
1
EasyJet
no answer...
1
Lufthansa
no answers, no refunds.... BAD!
1