Airline
stringclasses 16
values | Review
stringlengths 6
5.97k
| Rating
int64 1
10
|
|---|---|---|
EasyJet
|
no compensation whatsoever for a cancelled flight and 2 delayed flights.very frustrating as we missed a full day of an all inclusive resort and we had prepaid for the gatwick car park which is non-refundable.we could not get in touch with anyone from easyjet after the cancellation as they would leave us on hold for upwards of 20 minutes and then hang up the phone, we were resorting to emails, and twitter and instagram DMs, which were also not responded to in any helpful way.their cancellation reasoning was "poor weather conditions" which doesn't really hold up when all the other flight companies were flying out from the same airport and there are rumours on social media that they overbooked flights and they are understaffed.to top it off, they denied our compensation form, we can't claim for expenses and they responded to my email complaining with a very frustrating message that they won't do anything.
| 1
|
Jet2.com
|
no complaints with jet2.top company
| 5
|
Lufthansa
|
no customer service at all. I lost my flight and money because of internal airlines problems, and trying to reach support for a month, but no luck. They just ignoring any requests
| 1
|
Grupo IAG
|
no customer service in LHR T5 , tried calling their service line ...on hold for 35 min then cut off , app not working for anything customer friendly
| 1
|
Ryanair
|
no customer support for covid refund. I've got a voucher (which I've never asked for) and don't get any support for redeeming it for cash
| 1
|
Ryanair
|
no flight , no refund, no correspondence....not sure there is anything that this compnay does do right
| 1
|
Ryanair
|
no frills no comfort no food no thanks
| 3
|
EasyJet
|
no fuss, fast response , brilliant
| 5
|
EasyJet
|
no help after waiting so long to be unable to chat
| 1
|
EasyJet
|
no help at all can't get to speak to anyone, and just changed my flight time with no reason.
| 1
|
EasyJet
|
no help at all, only excused
| 1
|
EasyJet
|
no help what so ever told me easy jet do not have Airbus A320 PLANES
| 1
|
EasyJet
|
no help whatsoever - going to buy via a another portal because they couldn't help
| 1
|
EasyJet
|
no help whatsoever, stop passing the buck
| 1
|
EasyJet
|
no help whatsoevernow i'm stranded in london
| 1
|
EasyJet
|
no one answer me from 14:19 to 15:27, bye
| 1
|
EasyJet
|
no one answered. left directions of what i needed on the chat but no response. Terrible service
| 1
|
EasyJet
|
no one answered. waited 20 minutes.
| 1
|
EasyJet
|
no one answers the chat and when they do they cannot help
| 1
|
EasyJet
|
no one was on the other side, got not reply although I waited for an agent to chat
| 1
|
Jet2.com
|
no queues and efficient and very friendly staff
| 5
|
Lufthansa
|
no replies.. waiting for a refund since months... no customer service.. nothing. bag lost.. delays.. wow..
| 1
|
EasyJet
|
no resolution provided for my concern
| 1
|
EasyJet
|
no resolutionOperator discontinued chat
| 1
|
EasyJet
|
no response after query.
| 1
|
EasyJet
|
no response from your customer service
| 1
|
EasyJet
|
no response no indication on how long wait was going to be , changes not possible on line
| 1
|
EasyJet
|
no response to emails after 12 days, passed from one department to another, long wait time on phone. poor customer service
| 2
|
EasyJet
|
no response to my queries; very upset that the cost of correcting an innocent mistake within an hour or two of the booking costs an unreasonable and unjustifiable amount and takes advantage of a customer of retirement age.
| 1
|
EasyJet
|
no response to my question and conversation closed after 2 minutesInacceptable at all
| 1
|
EasyJet
|
no response...i know you said you are busy but.....
| 1
|
Vueling
|
no service at all, didnt receive a confirmation email and no chance of getting someone on a phone. 0/5!
| 1
|
Ryanair
|
no service whatsoever.Couldn't change my booking.hope to never fly again with ryan-crap-air
| 1
|
EasyJet
|
no solution found, i still don't know how to change the flight which is booked and checked-in for my boss. it is a pity
| 1
|
EasyJet
|
no solution to my issue and no timeline as to when it will be resolved
| 1
|
Ryanair
|
no star at all. 0 out of 10 for customer service, I have a try 2 times and both were bad experiences, never again, people do not waste your time and money!!!!!!!!!!!! Best airline British Airways try them and you would never stop using them, you may pay extra but you don't feel sh.. instead!!!!!
| 1
|
EasyJet
|
no use! literally no help at all!
| 1
|
EasyJet
|
no waiting time, brilliant response, very helpful
| 5
|
Ryanair
|
no way is ryanair the best but there cheap and seem to be good at doing the job they get from A tro B and there so cheap i have never had a problem with ryanair everything has alway gone smotth o
| 3
|
EasyJet
|
no-one replied. will try again tomorrow. For some reason your site does not like my check in details.
| 1
|
EasyJet
|
no-one there on the chat to answer my questions.
| 1
|
EasyJet
|
nobody answered and i was waiting over an hour!!!
| 1
|
EasyJet
|
nohmle was very rude and this is the reason why easyjet is getting such bad reviews.
| 1
|
EasyJet
|
non applicable
| 5
|
EasyJet
|
normally only very friendly people are traveling to Madeira, but not in this case. 10. Dec 2022 / 12:50 Berlin/Funchal flight we had a bunch of grim looking men (the group should have contained out of 8 individuals), out of which only one person (seat 4B) (a man in his 50ties with a grey pony tale, brown teeth and a grafitti sweathirt on) started to permanently insult other travelers around him, later he even threatened them and screamed permanently at people. At times he stood in the middle of the gagway and he screamed very loud that we all deserve to die. A lot of passengers were terribly scared. At one point he picked on a very tall man (2C) and provoked him into a fight - to show the whole plane that he is so dangerous that he even challenges a almost 2 meter tall man. Luckily the tall guy stayed calm. Latest at this point it was clear: either the trouble maker was under the influence of heavy drugs and in a stage of non compos mentis, or the other 7 muscle guys behind him (who communicated friendly with him, but did nit become aggressive themselves) were simply waiting to join in as soon as one individual was standing firmly up against the the one troublemaker. All in all this man enjoyed to spread terror and fear around him. Nobody stood up against him, because it looked like there were 7 more of them (very strong guys) who silently enjoyed this person in his hours long mission to insult passengers.What did the crew do? Basically nothing but smiling. They gave him a free bottle of water, pretended that he was a harmless drunken man - they asked him friendly to remain seated, the woman next to him who got extremely uncomfortable and very very scared was practically ignored by the crew. The pilot did nothing …. I assumed - they try to play it low key and later the police is waiting in front of the landed airplane to arrest the guy. But really - NOTHING happened. I was speechless. We allow terror in aircrafts - we just pretend nothing happened. This means - that man will fly back with easy jet and threaten more people, because the staff on the plane completely failed their job! It is a shame for easy jet to let this kind of chaos and violence escalation simply happen and pretend that nothing ever happened. CRAZY!!!!! The entire plane felt mentally raped by this man, whom they just let go …..A person who terrorizes other guests needs to be controlled more firmly. The pilot needs to address this to him at least on loudspeakers and explain him firm consequences - eventually the pilot must land the plane on half the way and kick the troublemaker out. And if that is not an option - the police needs to definitely pick him up, the person needs to undergo a drug test, they need to check his history, bring him to justice and easyjet MUST issue a lifelong ban from taking him on board, so the other passengers are save in the future .The passengers were so angry when exiting the plane and a lot if them will never fly easyjet again in their life. They felt frightened, mind-raped, degraded and completely left alone by the incapable staff who did nothing at all to reinstall order at any given time. The lady on 4C and the gentleman on 4a deserve their money back, because they were taking all the degradations for hours from that person, while the crew was sitting around, doing nothing.I am considering to buy another ticket for my flight back. easyjet has lost control over their services and it feels not save any longer to fly with unskilled staff like that. A day of horror.easyjet management - do something when you read this. train your staff, enable them to protect their passengers, allow them to call the police in such cases and bloody identify this person from seat 4B and ban him from ever taking a flight with you!
| 1
|
EasyJet
|
normally we have good experience with easyjet, but this time the flight was delayed and once at Gatwick north we were delayed for over two hours for our bags. no one come to see us every easy jet flight coming in with easyjet said the same. any other airline did not have any delays, buy easyjet flights from all over the world were all delayed for over 2 hours. the security team said it had been like that for days and some time much longer delays. no way to complain on there website i am hoping they will reply to this!
| 1
|
EasyJet
|
not able to give advice on travel documents
| 1
|
EasyJet
|
not able to resolve
| 1
|
Ryanair
|
not an airline i would ever fly with again
| 1
|
Turkish Airlines
|
not bad at allcheap prices, good servise
| 3
|
EasyJet
|
not been given a chance to answer and did not do my reqest
| 1
|
Turkish Airlines
|
not even 1 star , it's been bad recently after covid started, specially food is soo horrible and my friends and family have same problem! bad diarrhoea after their food . service is not as it used to be , unfortunately we have to take this flight sometimes
| 1
|
Ryanair
|
not forthcoming at all, squeezing all the money they can. you have to pay extra for one backpack. and if you buy two tickets for yourself and someone else, they expect you to pay for the flight again even though they messed it up somehow. the greed is unimaginable, the whole team can't fix simple problems
| 1
|
EasyJet
|
not happy as all answers were provided and no solutions offered
| 1
|
EasyJet
|
not help me at all .
| 1
|
EasyJet
|
not helpful and taking too long to response. The chat agent did not complete the request
| 1
|
EasyJet
|
not helpful at all and customer service just hang up
| 1
|
EasyJet
|
not helpful at all.
| 1
|
EasyJet
|
not helpful in any way and no knowledge on what i was talking about, if zero stars was an option i would have put zero stars
| 1
|
EasyJet
|
not helpful online chat just told me to call a phone number. I am abroad and can't dial these and he wouldn't give me another number
| 1
|
EasyJet
|
not helpful, long waiting times, they just then tell u to call...
| 2
|
EasyJet
|
not helpfull at all
| 1
|
Ryanair
|
not impressed. was on the fnal booking page and it told me my card details were incorrect so ichecked them and they were correct tried again to be taken back to the original booking screen and the fare had now increased by £45
| 1
|
EasyJet
|
not professional at all and very complacent with people in stressful situation not professional at all should work in a different field Phindile
| 1
|
Grupo AirFrance-KLM
|
not surprised to see 1 star for KLM. Absolutely horrendous customer service. Tried flying out from Birmingham and had all required covid tests but they still didnt let me on the flight. Spoke with someone else from KLM who said this was clearly a mistake, but by then I missed my flight and have not been able to get in touch with anyone from KLM regarding this. Been on hold for over 2 hours now as well. 0 stars is more appropriate. I do not plan on supporting this company anywhere in the near future. steer clear.
| 1
|
Ryanair
|
not the best customer services hard to understand the saftey demo on the flight but very cheap and better than the other low cost airlines
| 3
|
EasyJet
|
not very helpful just passed me onto another provider
| 1
|
Jet2.com
|
nothing bad to report on,very good flight and staff very helpful and a big thankyou to all.
| 4
|
EasyJet
|
nothing but lies and cheats wasted a week trying to rebook this years Junes flights which easyJet cancelled paid £337 to next June 21 told I could not transfer as there flight schedules not out till oct 20 which is a lie as there out now told to take a voucher and call back in oct to re book was not worried at first as they had sent me an email sateing change to any route or flight at no extra cost when I contacted customer services on hold for 45min spoke to kirtika the new flights cost £1065 I said your paying that as I have your email but they refused and asked me for the balance £718 I spent 1hr 30min going round in circles they would not accept the email I forward to prove the no extra cost bit as they said I had excepted a voucher refused to put me through to a manager refused to esculate my complaint sent four email to the ceo nothing waste of time they really are the worst company going I hope that they go bust and they all lose there jobs dispicable company
| 1
|
EasyJet
|
nothing happened. i can only change a flight by contacting you, and if no one is there, i cant sort my problem.
| 1
|
EasyJet
|
nothing helped and the number I was given to help couldn't help and directed me back to direct easyjet. I had a direct flight and need to change to connecting flights and they couldn't help me - only with direct flights
| 1
|
EasyJet
|
nothing really , i did not speak to the agent
| 5
|
Lufthansa
|
nothing special with this company, just transport from a to b
| 3
|
Jet2.com
|
nothing went wrong or right so I can not comment either way
| 3
|
EasyJet
|
nothing with the operator I talked with but the "change my flight" was showing a price change of 0 whereas with the operator turned out to be 43 euros (excluding the 53 euros of fee). This is not nice. Also the Change my flight functionality was not working so I had to spent close to an hour talking to an operator 👎
| 2
|
Grupo AirFrance-KLM
|
nothing wrong. on time, fiendly, calm. what you need more?
| 5
|
Ryanair
|
numerous extra fees, uncomfortable seats, poor customer service.... Could be writing for days about the horrible experience I had.The worst airline ever. Never been so disrespected in my whole life
| 1
|
Grupo AirFrance-KLM
|
o When I left UK from Bhx none of the airline staff members or anyone at the airport asked me to pay for any baggage or luggage for myself and my wife. But on the return day from CDG the airline staff demanded that I pay for our same baggage/luggage that we brought along with us (even less heavy than what we came with initially).o At the BHX the staff offered us complimentary food & drink vouchers on board but on the return they did not provide us any complimentary food & drink vouchers. When I asked, the airline staff stated that "we are not a charity service to give out complimentary vouchers to every customer". But I would like to say that two fight attenders on the flight back from CDG both of them named Louise who did offered me and my wife a complimentary food & drink after I explained to them what happened and how I was treated by the airlines staff at the CDG airport. Which me and my wife are grateful for as they understood how badly we were treated.o The airline staff at the CDG airport kept blaming the staff members of BHX for not making me or my wife aware that we will have to pay for luggage which we came with. My question to the airline staff member was how is that mine or my wife's fault that airline staff at BHX and CDG don't have transparency in communication or not make a customer aware what they need to do or do their job properly. The response from the staff member at CDG was "that's not my problem you can deal with that when you get back to BHX."o When I was trying to explain to the airlines staff at CDG about the luggage that I came with me, are they expecting me to bin my valuable items at Paris airport and fly back empty handed. The response from the airlines staff was "you cannot leave the baggage in the airport or atleast 6km within the airport premises unattended as it will be classed as dangerous or suspicious baggage and you will be prosecuted. "(This is when I asked member of staff are you threatening me and the staff member did not reply)I have also emailed the both managing directors for Flybe and Airfrance and they both forwarded the details to their complaints and they did nothing about this and Now I know why the their staffs are rude to the customers because they know nothing will happen or no action will be taken against them if they are rude to the customers. Because I will never use Air France or Flybe's services ever again and I will make sure anyone I know does not use these companies also ever!!!!!!!!!!!!!If you wanted to be INSULTED by someone then feel free to travel one disgusting company.
| 1
|
Lufthansa
|
o many things wrong it's hard to find a place to start.1st: we were 3 passengers flying 7/16/22 the day before when I wanted to check in I noticed I hadn't received a "check-in" email. I immediately called Lufthansa and they said I was not in the system. However I had a confirmation email with a booking code, seats, and it was on the app. The man I spoke to said I should be lucky he wasn't charging me additional fees to change my flight when I WASNT changing anything myself it was them. $1200 later he got us on a flight for the next day. As I was trying to figure things out the next day the workers I spoke to hung up the phone on me and spoke to me very poorly. We ended up losing one day in Rome and a nights stay.2nd: our flight going back to the states was for 7/26/22. On 7/25 we received notice that our connecting flight was cancelled and they would be in touch for another option. An hour later a second notice that the first flight was also canceled meaning no more flight with the same notice that shortly someone would be in contact with us. Hours go by still no word so we decided to reach out. Spoke to 3 different Lufthansa customer service reps and ALL 3 told us different things. 1 that each passenger would get 2k for the cancelled flight, another "don't worry ma'am you will receive notice with a new flight by the end of today, 10,11,midnight" and another that we would not be receiving anything at all "this is not Lufthansa's problem." I had to figure out a way myself with another airline to fly back home. Lufthansa customer service was UNBELIEVABLE. They did not care about anything even told me if I wanted to fly I would have to wait until August or October!!!! with no care how that is not possible for someone who lives and works in NY. it's sad because I did have a great experience on board flight attendants were attentive, food and drink service was great. But their customer service needs a whole new staff people that actually know the protocol of their job and not say misleading information between staff. If you can avoid flying with this company unfortunately because of their customer service I would recommend that.
| 1
|
EasyJet
|
obviously printing my boarding pass is impossible for us of little pc knowledge
| 1
|
EasyJet
|
octavia is the best ,very kind and helpfull
| 5
|
Ryanair
|
of course, you get what you pay for. beware of not printing your boarding pass.
| 1
|
Ryanair
|
olyEven though the weather was mental and snow was everywhere we only had to wait 1 hour. Too near Xmas to be delayed so glad to get home without too much fuss.
| 4
|
EasyJet
|
on 8th October like many people on that afternoon Easyjet cancelled my flight to Montpelier, there was no help from anyone, and no staff(Where there were some) they just moved us out of the departure lounge to luggage reclaim which took more than an hour as so many flights were cancelled, I don't know what I would have done if my travel agent (Hayes Travel Paignton) had not called me and sorted another flight for next day and arranged a hotel for the night. To this day Easyjet is impossible to get hold of they refused to pay me any compensation only some expenses for the night. I have learned from two different friends that their holidays were delayed 5 hours each and got compensation £ 350.00 each, how can a delay take preference to a cancellation which causes all sorts of ongoing problems, their delays still got them home on the same day. I am absolutely livid. I will never fly with them ever again; I didn't want to give them any stars. I hope they go out of business as they don't deserve our custom worst airline.
| 1
|
Pegasus Airlines
|
on August 19 I flew with pegasus. I bought a chicken sandwich. after eating the sandwich I started to feel not so good. but i thought to myself i'm tired and i'm sleepy so i'll be fine. the next day I became very nauseous and puked several times. I got super sick and couldn't get out of bed. I want to warn you not to buy food on the plane at pegasus.
| 1
|
Pegasus Airlines
|
on January the 28th I have attempted to buy a return flight for AMS-IST-AMS and the departure was supposed to happen on Sunday, January the 31st;filled in all details and selected to pay through IDEAL, did pay the amount and as last step was routed back to the flypgs.com website what threw an error without any details whatsoever but the money was deducted from my bank account.neither did I receive any notification over email, or a call that this attempt has failed and my ticket got canceled.the same evening (28/1) I called the call center and informed them about the problem and urgency of my flight since a family member was going to have a surgery, the call center representative (Bahri) could not help me and mentioned that only after 24hrs I could raise a ticket in order to claim my money back.after that 24hrs had past, on January the 29th I called the call center again, talked to Furkan and attempted to raise a case, I was advised to do that through the website of flypgs.com, so I did. I have filed my case in English and attached a screendump of the financial transaction what took place the day before for the ticket I did not get.on January the 31st I called the UK call center of Pegasus and talked with Åžahin in order to understand if they have received my request with number 1581003, what the progress was and if there was something else I was ought to do. The gentlemen confirmed that my request was received and nothing else was to be done from my side and that the financial team is supposed to work on my case.I have waited until February the 8th, nothing was moving and called the UK call center of Pegasus again and have talked to Hatice. We went through the entire procedure again and she registered my case with two PNR numbers now, telling me also that the finance department will pick my case up and the money I had paid for a ticket I did not get should be paid back.another week had passed in silence and I have called the call center in the UK again on February the 15th. My call was initially answered by Nurdan and also now, we had to go through the same procedure again of what had happened and so on and eventually I was redirected to another colleague of hers named Sinan, since my case was declared in English, she couldn't help me further. Also with the gentlemen Sinan we went through the same sequence again and he told me that the finance department will proceed further with my request, claiming my money back for a ticket what was not delivered when paid over IDEAL.another week later, on February 22nd I called the UK call center number again, talked to Murat and asked for the status of my case (PC 1581003). The call center representative called with some people in the finance department and I was told that my bank account number was not known (and of course no one did contact me that, if it would have been true, to ask what it would be). It appeared that the screendump attached to my case was not read, or understood, so I pointed out that the account information is in the screendump, luckily the screendump was still attached to my complaint request and the gentlemen looked into it when I asked if he sees my bank account number. Unfortunately he couldn't see the right information so I supported him in interpreting the screendump correctly.To be sure, since this goes as clumsy as clumsy can be, I have raised another complaint ticket (PC 1604786) specifying my bank account number with its IBAN so they can link it to the initial complaint and my money is being reimbursed.so, dear Pegasus Airlines, please get your act together and pay me the amount back for a ticket I never received when paying with IDEAL. Today it's February the 26th, almost one month later of the initial complaint and zero progress.
| 1
|
Jet2.com
|
on approach to Tenerife on 22nd March we had an aborted landing. on our return flight on 29th 2 Oxygen masks were released and we had to return to the airport, after circling for 2 hours. We were lucky enough to be on the rescue plane home that evening at around 1 am we were finally offered a complimentary tea or coffee .
| 3
|
EasyJet
|
on arriving at Schipol airport and waiting for nearly an hour just for bags, out of a party of 9 people, 3 suitcases were lost and mine looked like it had been in a war zone. shame I can't upload pictures here but it had holes all over and scorch marks presumably from getting trapped in moving wheels. The contents which is pretty essential to my job had either been lost are damaged. Nearly 6 weeks on and countless emails sent, messages, emails and excuses.... nothing!!!!! useless!!!!
| 1
|
Pegasus Airlines
|
on august 4 I flew via Amsterdam to Istanbul with pegasus. I booked my ticket via mytrip webstie. Before I go to the airport I called pegasus customer service to ask them about the baggage allowance, beacuse the description on the website of the third party was not clear for me. I asked the customer service specifically about the amount of hand luggage and number of pieces you can take with you. The lady told me you are allowed to take in hand luggage of 8 Kilo with you plus a personal item like a purse! I asked the lady twice and every time she checked and told me the company rules. So I was sure that I'll be fine, so I went to the airport. It's funny that the check-in agent saw our hand luggages and our purses but she didn't mention anything until the gate. At the gate the announced that you are only allowed to take one personal item with you! so you have to leave your trolly or your purse, or put your purse inside your trolly. They said us it doesn't matter how much your trolly weight or how big it is... which is exactly opposite of what they say on the official website and what the customer service told me. I had to pay 140 euro for my small purse because I had a connection flight in Istanbul. So they charged me for my next flight too! My mom and aunt threw their purses away and a lots of other passengers had to do the same thing. What makes me laugh is that other passengers from Istanbul that joined us later didn't pay anything for their luggages in Istanbul. So I supposed Pegasus has this Rule only in the Netherlands :)) Dear people if you care for your mind health don't fly with pegasus, there are enough alternatives.
| 1
|
Lufthansa
|
on behalf of Giuseppina L Gaspari (LH2482) - I recently had the opportunity to fly with Lufthansa, and I must say that my experience was nothing short of exceptional. From the moment I stepped foot into the airport until I reached my destination, the level of care and attention I received from the Lufthansa hostesses was truly outstanding.As a 70-year-old traveler, I was feeling a bit anxious about navigating the airport and ensuring that I made it to my flight on time. Unfortunately, due to unforeseen circumstances, I found myself having to rush through the airport, fearing that I might miss my flight. However, the Lufthansa hostesses went above and beyond to assist me during this stressful time.Their genuine concern for my well-being was evident from the moment I approached them for help. They immediately sprang into action, guiding me through the airport with utmost care and efficiency. Despite the hectic pace, they ensured that I was able to keep up and made sure I didn't feel overwhelmed.What truly impressed me was the level of personal attention they provided. They not only ensured that I reached my gate on time but also took the time to check on me periodically, making sure I was doing okay and addressing any concerns I had. Their willingness to go the extra mile and provide assistance beyond what was required was truly remarkable.Throughout the entire journey, I felt supported and cared for by the Lufthansa hostesses. Their warmth, compassion, and attentiveness were invaluable, especially given the stressful circumstances I faced. They turned what could have been a harrowing experience into a much more manageable one, and for that, I am incredibly grateful.In addition to the exceptional service provided by the hostesses, the overall flight experience with Lufthansa was also commendable. The cabin crew was professional and attentive, and the onboard amenities and comfort exceeded my expectations.Overall, I can confidently say that Lufthansa surpassed my expectations in terms of customer service and care. The hostesses' unwavering dedication to ensuring the well-being of passengers, especially those in need of assistance, was truly admirable. I would highly recommend Lufthansa to anyone seeking a comfortable and caring travel experience.
| 5
|
Jet2.com
|
on getting picked up from hotel the bus was small and the driver struggeld to get 6 cases on under the bus left there to pick more people up it was so full driver had to move people forward and stack cases in and on the back seats about 10 cases in all it was not the drivers fault, it was down to jet2 planning it spoiled our end to holiday transfer ref:number 12231611/s24h this needs to be looked at by jet2 complaints hopefully
| 3
|
Ryanair
|
on long flight to NZ, and I was starving 3 hours in. Flight attendant came over and I got a Chicken panini.I had heard Ryanair's food was not good at all and it was true, the chicken was blue and tasted like it was frozen, maybe for weeks. After that, I abandoned the panini.A few hours later, there was extreme turbulence and the plane was going up and down. I felt extremely unsafe and it went on for an hour or so. But apparently this is the norm?The plane landed very UNSTEADY and it absolutely screeched along the runway, making a painful noise. The plane was also rocking side to side very fast, I felt dizzy and uneasy.
| 1
|
Iberia Express
|
on oct 15th i booked a flight for july next year, i filled my data, ONLY AFTER PAYMENT, it showed me a page to confirm my data, and my name was duplicated (first last first last)there was no more an option to correct it, i tried calling the customer service multiple times, after around 10 minutes of waiting the line hangs up, when i finally could connect with someone and told them the problem, they said it's not up to them and they'll have to get back to the back office, and call me back, 3 days later they called to tell me the back office refused to correct the name, and my fare is non refundable, so basically i just threw away my money, i don't want to refund the ticket i want to be correct my name so that i am able to travel with the money i paid, how hard is that???
| 1
|
EasyJet
|
on online chat with booking issue, says waiting in queue , nothing to show its working or still in queue , waited 15 mins and nothing . needs to show its still live in queue
| 1
|
Ryanair
|
on our flight home from Marrakech FR3557. The main purpose of our trip was due to my daughter wanting to shop in the souks. To this end we had taken an extra bag and paid for a check bag for the return flight. On our flight to Marrakech we had our bags taken off us and put in the hold despite their being plenty of room in the lockers when we boarded the flight. On the way back we packed all our breakables and medicine in the spare bag. When we got to the airport at Marrakech and were first in the queue to check our bag in . The man who deal with us was extremely rude to my daughter and told her off for handing him the embarkation form. He didn't say anything to us about the hand luggage but put yellow labels on our hand luggage. Because of our experience on the outward journey wee decided to be at the front of the queue at the gate. We were at the front and stood there for an hour to make sure we were first on after the priority boarding. There were no more than 30 people with priority boarding and I know the policy is that the first 90 bags go on. We did everything right then as we went to get on the plane the baggage men tried to take our bags from us. We said that there were breakables and medicine in the bags. They were very aggressive and grabbed our bags out of our hands. We tried to explain that there was medicine and breakables in the bag but they became very aggressive and threatening, saying they would drag us off the plane and get the police....at this point my daughter was crying and very distressed. When we got on the plane the lockers were virtually empty and I took photos of these. The stewardess was no help. We flew back to Stansted and when picked up out bags all our souvenirs of the trip were smashed to pieces. My daughter was in tears yet again. We felt ignored and intimidated and as two women travelling alone we felt very vulnerable. If we had been told all this would be happening we would have packed all our breakables in the one hard suitcase we had with us. I can only think that this tactic is to squeeze even more money out of customers to make people book priority boarding to avoid all their stuff getting trashed. I am even more annoyed because we paid for a bag to go into the hold to avoid all this happening. My daughter is distraught that her main reason for going to Marrakech (to buy things in the souks has been ruined and the things she bought cannot easily be replaced.) The disrespect, rudeness and bordering on violent and aggressive behaviour exhibited by the baggage staff was very over the top and made both me and my daughter feel intimated and afraid. I would expect that even from a low cost airline you could expect not to be abused in such a manner.
| 1
|
Vueling
|
on the 31.Aug I booked a flight BCN-ARN, paid with paypal and recivd a Transaction number from Paypal. However no confrimation from Vueling, I send a message by email - no reply!. 01Sep I phoned and they person said I must contact clients@vueling.com. I did but still 10 hrs after no reply from Vueling,Would be easy for the customer support to find my booking via my name, but she refused - I must email them.Good Airline but bad Customer support
| 1
|
Lufthansa
|
on the 4th April I call Lufthansa to upgrade my baggage allowance for my flight back LAX-ATHThe person I spoke with told me that the price was more than $300 for an extra bag.He suggested that I can upgrade since an upgraded seat will give me extra luggage. He told me that the premium economy allows 2x32kg checked in luggage . I confirmed several times with him that this is the correct allowance before o confirm the upgrade .So after I saw the charges on my ViSa card were different ( higher) than the ones mentioned in the attached email.When I call to see what was going on I also found out that the upgrade of $878 doesn't include more baggage . The actual charge in my bank is $609.98 and $329= $938.98!Nobody was able to help me or listen to what I was saying . They were just referring me to the rules on the website . I asked them to confirm what I m saying by listening to the recorded conversation when I did the upgrade.I have now spent more than 3h of trying to resolve this and I m quite frustrated as you can imagine . I often prefer Lufthansa for my long haul flights but never had to deal with their customer service .They also told me that I can't cancel the upgrade ( even though they mislead me to take it)Never fly with them again ... there are done great alternatives available
| 2
|
Ryanair
|
on the plus side, the person i spoke to was very nice and that is where it ends. Insurance companies should charge you a higher premium if you book with Ryanaire as they are the only airline who are not willing to cancel flights when the WHO and Foreign Office advise against flying. Don't ever book with them as they do not deserve your money or your custom
| 1
|
Ryanair
|
on the way to fuerteventura there was a kid screaming and kicking my seat expect from that evreything was good the crew were very nice
| 3
|
Jet2.com
|
on time and helpful staff at both ends of the journey
| 5
|
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.