ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
Jet2.com	on time and staff are friendly	5
Jet2.com	on time flight .on time return .which is good as I had to connect with the last train home . perfect ðŸ‘Œ	5
Jet2.com	on time flight, helpfull cabin crew.	5
Jet2.com	on time flights good cabin crew	5
Jet2.com	on time flights. good service	5
Jet2.com	on time for departure which is always good. Attentive stewards as always	5
Jet2.com	on time going out 20 mins early coming back	4
Ryanair	on time plenty of leg room	5
Jet2.com	on time, comfortable	5
Jet2.com	on time, good info	4
Jet2.com	on time, loading /unloading was prompt	4
Jet2.com	on-time and hassle freeno queues at airport - on time both ways - all extras worked as should - what's not to love?	5
EasyJet	one month prior to our holiday with easyjet in may 2023 i called easyjet to let them know i would be travelling with my two children who needed special assistance, on the 15.6.23 i arrived at gatwick aiport for my flight to faro with my two disabled children and family, my flight was cancelled, my family were put on a flight for the same day and me and my children were left behind in a hotel, until our flight the next day, our flight the next day was again cancelled. we were then given another for the afternoon the flight was delayed, we then went to the special assistance area to be told there was no assistance arranged. we missed two whole days of holiday along with being separated from our whole support system. i have applied for compensation but have been emailed back to say the information i have given is incorrect even though the information came from an easy jet email and boarding pass. when you try and contact easyjet via telephone they tell you they dont deal with that matter and to call another number to then be told they dont deal with it either. we will never be booking with easyjet again	1
Turkish Airlines	one of the rudest customer services i have ever dealt with. i booked a ticket through the agency with them which turned out to be problematic. i contacted them to see if they could fix the issue for me. i spoke with few of them on different occasions regarding this and quite frankly i am surprise how unhelpful and rude could they be. at the end i asked them to speak to their manager to see if he/she can help me and they told me they have no manager!!!!!!!! and they cant do anything for me. so i paid Â£660 for a ticket with their airline and they happily took the money off me and then they didnt care about me or the problem on the ticket. one of the worst experiences i had with an airline	1
Pegasus Airlines	one of the worst companies especially when checking in. extremely rude. they don't want to see the locator form but want to see payment details for the corona day 2 test etc. they need to warn passengers before hand as some did not have Internet and had downloaded the locator forms. when coming to the UK you cannot fill a locator form without the reference for the test. they don't care. just want to get passengers to miss their flight.First time flying with pegasus and the last time I should have checked the reviews hopefully this will help others.	1
Vueling	one of the worst companies to fly with! Firstly, they now have the policy to only allow a small bag (not hand luggage!) with the turist fare. Then the webpage states that you can also upgrade and book a handluggage to put in the cabin as well, this is mentioned in several points in the webpage, but IT IS NOT TRUE! you need then to pay for a check in luggage, 45euros! Also the webpage is not userfriendly, I had to fill in the passengers documentation information 3 times, because it does not save it! Try to call them to help some support for the luggage, and it is just NOT POSSIBLE! they just have you waiting, and you have to answer several questions to end up sending you my sms the webpage where you do the check in.	1
Turkish Airlines	one of the worst customer service ever! I had booked a ticket in pandemic time and it got cancelled, then THY reimbursed me with a voucher number but it doesn't work! I called their customer service +46851999849 , they just never helped! more over they were lying saying they will call me back and never did or suddenly saying that they have technical difficulty and ask me to call back, which i did but of course a different guy answer and no help as before, one of them suggest that i travel to the Turkish airline office (4 hours by train) at Stockholm airport to ask them for help even though i bought the ticket by credit card! I will never ever use nor recommend this airline to anyone i know, i am contacting my bank and konsumentverket to complain and demand a refund	1
EasyJet	one star is even too much.terrible company, don't help you with anything. A name change costs 90 euro's even if it was their fault.Never ever gonna use this airline again	1
EasyJet	online assistant was really helpful, helped me change flight, very smooth process	5
EasyJet	online chat was easy and quick. consultant was able to resolve my query for me	5
EasyJet	online for half an hour, didn't get to speak to anyone. Rang on phone line for 15 minutes before that, didn't get to speak to anyone there either.	1
Vueling	online free seats are sold out?What kind of scam are you guys running.Then they come with this BS about being able to check in at the airport. They are just overbooking flights like crazy and then act like they didn't know	1
EasyJet	online help Mosa was seriously slow	1
EasyJet	online service refused to help with system error with a booking and pushed this a second re booking fee on top off.	1
EasyJet	online support from Abdullah , 5star support, quick and effective and very professional , thank you !	5
Ryanair	only 1 star because there is no option for 0I booked a holiday through on the beach- they cancelled the holiday in May. I requested a refund from ryanair- website says 7 working days- it has now been over 2 months with no email- no confirmation nothing- cant contact ryanair and on the beach state they are waiting for the refund from the airline- wondering if i will ever receive this refund I will never book with them again.	1
Jet2.com	only 4 stars because delays both ways but the crew where top notchand I wont be flying next year Crete in sept as you are a lot dearer the than your competitors	4
EasyJet	only downside was I had to wait a little and there was no indication of how long I was to wait	4
EasyJet	only given one star because there is no option to give zero,on flight from manchester to france easyjet check in staff told us we could not take cabin bags onto the plane as the greedy thieves have decided to change the size allowance of the cabin bags, our cabin bags were of standard size,55x40x20, they are the only airline to do this, they have turned the bag measuring device around to the small side, which is probably around the size of a briefcase, we were told by the easyjet employee that the bags would have to go in the hold and we would have to pay Â£40 per bag, and i asked would we have to pay the same again for the return journey, to which he replied no that's it, so we paid Â£80.00 for the 2 bags, when we were at the airport for our journey home we showed easyjet check in staff our receipt and he said you paid in manchester not here, so we had to pay another â‚¬98 euros for the 2 bags to come home with us, lots of passengers were having the same problem and the staff was enjoying themselves with people being distressed one female employee was laughing so much she nearly fell off her chair, it really spoilt it for us and i felt the need to warn others, we flew with jet2 to bergerac and they was fantastic friendly and efficient, how is this firm easyjet still on the go, also both suitcases was bashed and torn, will never fly with them again , hopefully they will have cheesed off so many people that they will go bust and then i will cheer very very loudly, spend your money wisely people and go with jet2	1
Jet2.com	ontime, great staff, efficient process	5
EasyJet	operator was helpful. Took a long time for them to get to me in the queue	4
EasyJet	opportunists. cancellation no refund, and still making money out of my previous booking, selling it to someone else	1
Grupo IAG	opted for pennies on the dollar refund when they explained that i had lost the rescheduling i required had been used when i accepted an updated flight plan, after they cancelled the original flight.THEY SENT THE REFUND TO INDIATHEY REDUCED THE AMOUNT OF MY REFUND TWICEtold me over and over there was no way mistakes could be made, I must have forgotten i purchased with an indian credit card.... (i have no contact with india whatsoever). Told me over and over they'd call back, never did. I spent probably 12 hours on the phone with them over several months and 12 phone calls and if it wasn't for that i wouldn't have even gotten my 10% refund.when i appealed their decision their INTERNAL "court" determined they owed me NOTHING further.BA may get you to your destination. If they don't they may send your refund to India	1
EasyJet	options not relevant, and when passed to a customer service rep chat went dead.	1
Jet2.com	organized and helpful	5
Ryanair	original flight had been rescheduled by Ryanair by over 12 hours so i was offered a refund which I accepted. 2 month later I am still waiting for the refund. I have communicated with various customer service agents on the complaints form web chat and All I can say is I have never dealt with a customer service department what has been so obstructive and unhelpful in all my life . AVOID	1
Lufthansa	our family is traveling to Europe next month. My adult daughter she is meeting us in Europe a few days after the rest of us get there and we are all flying home together back to the US. Lufthansa canceled the families flight from Frankfurt to Italy so we had to request a refund and select another carrier. Lufthansa refuses to change my daughters ticket and now we are going to be a split family returning home. None of this situation would have occurred had Lufthansa not canceled their flight. They were unwilling to work with me and I will never fly Lufthansa ever again. Reservation specialist was very rude	1
EasyJet	our flight from kos to gatwick was delayed by 26 hours and easyjet refused to give us hotels, food or water, leaving us to sleep on the floor of the airport and cover our own expenses.	1
Vueling	our flight got cancelled and they had the worst customer service ever. no apologies, they would say " manage everything online"; customer service over the phone useless, to the point that they themselves would tell us that Vueling was completely useless and they didn't trust this company!! compensation is a racket - not true and never coming. they asked for the same documentation over and over and one of the client service told me off the record not to expect any compensation. that they tell that to everybody but in the end it never comes.if they are thieves and indecent- do you imagine their maintenance? don't use them please!!!!	1
Grupo IAG	our flight to Dubai was fine, however one the return flight as heard on the news Heathrow airport was closed due to a fire which we undsterstood is out of British Airways hands. They did a good job of getting us out of the airport and into a hotel however they said they would contact us about return flights when Heathrow opened again, the next day we got a call from reception to say British Airways were not extending our stay so we had to leave the hotel, at this point we had been trying contact them all morning to find out what was going on. We undsterstand they would have been inundated with calls but we were in a foreign country with no clue what to do so all we could think was to go to the airport and speak to someone directly. We spoke to a British Airways employee at the desk who told us there are no flights what so ever to get us back to England so we said what are we supposed to do as we needed to get home to work and family, he told us to look for other flights that were heading to Heathrow and British Airways would refund us the money we spent so we found the next flight with Emirates that were flying to Heathrow. When we got home we went to the British Airways counter and they just told us to fill a form out online which we did. However now British Airways are refusing a refund saying they don't cover costs from Emirates airlines which cost us Â£1000. We had no choice but to take this flight as they had no contact with us in what actions we should take next. We deserve a refund as we had to take actions into our own hands to do what it took to get us home.	1
EasyJet	our flight to Faro on 27/05/2024 was awful. We had no overhead storage because it was used by passengers with 2 bags each. The Food was AWFUL and one of the crew was rude.our return flight on 03/06/2024 was not any better, again passengers were getting on the plane with 2 bags each.the flight was late evening and naturally you wanted to doze, however, the constant slamming of cupboard doors by the aircrew made it impossible.WE WOULD NEVER FLY EASYJET AGAIN	1
Pegasus Airlines	our flight was at 8am, we arrived at the airport at 6am and found out surprise surprise - our flight was cancelled. They didn't even bother to send a text message or email - we had an early wake up call, spent $70 on a taxi to the airport. our flight had a long day layover in Antalya, the hotel fee was non-refundable, plus one night in a hotel in Tbilisi, also non-refundable. they changed our flight for the next day at 4am - which meant no sleep, plus they charged extra for our dog a second time. terrible attitude towards people. we will now always choose flights from other airlines.	1
Vueling	our flight was booked for my family of 4 under my mothers name. i'll use the name Jennifer as an example for her name. her legal name is Jennifer, but on our booking she used her more commonly used name Jenn. still sighing her legal name , and she even signs documents with this "nickname". I think even her official paystubs are addressed to "Jenn". anyways, we were trying to check our bags for a flight from London to Barcelona. we had our tickets and booking all ready and paid for as well as our stay there and return flights. they said she will have to change her booking name to her legal name. we were on the phone for 2 hours trying to contact them, and when they did actually get a human on the other line they were of absolutely no use. we missed the flight and had to pay â‚¬250 ish EACH for our flights later that day. our original ones were â‚¬52. when contacting support they have a system where you have to PAY THEM for customer support. the one free option is what we went with and they were also of little help before our later flight.also, side note:two people ahead of us were trying to get on and were told to go to gate 5. we were at gate 4, so they had a journey ahead of them. about an hour later they returned. they didn't have to go to gate 5 they were just directed there seemingly at random by the Vueling airport employee. they were then told their booking was for the wrong day which could be true, but I am upset for them because they were sent across the airport for nothing.	1
Turkish Airlines	our flight was cancelled the same day, so we had to find a new flight ourselves in the middle of the high season, since we couldn't take our outbound flight we couldn't take our return flight according to turkishhairlines so we had to find a flight for that too, really outrageous. it cost us a lot of money plus a day later in hanoi. after many phone calls we got a full refund but had to ask for it ourselves. never again turkishhairlines!	1
Vueling	our return flight has been changes a few times, not it has been moved one day forward. how can you do this? never again cheap flight from vueling, in the end you will end up to pay more to fix the flight cancellations. what the heck?!	1
EasyJet	our whole family was going to go on a holiday to poland but it was booked for when school starts so we decided to just take a look at different times not change it but then the charged us more money and got rid of our flight now we are broke we tried contacting but the just said thats the way it it because there lanky ass cant handle the fact that they have a crap life and job we were scammed.	1
Grupo IAG	out bound flight to Madrid one of my bags was LOST, December 18 2024. The next day bag was found in London airport LHR and routed to Madrid in an Iberia flight. Same day bag was assigned to courier "Madrid Repartos" which NEVER DELIVERED my bag. Its been 60 days and calling BA Baggage Team 800-828-8144 and nobody provides any information: they say every day that they "will escalate" the claim, BUT NOBODY CARES...Their GLOBAL CUSTOMER RELATIONS Team DON'T HAVE A NUMBER for passengers to call. I email them every day and nobody replies...Case Reference MADBA52073Case Reference MADBA52175Bag Tag BA012838CLAIM file 05031856CLAIM file 05336976The CLAIMS have been CLOSED because the employees wrongfully assume they can ONLY REIMBURSE ME FOR ESSNTIALS WHILE THE BAG WAS NOT IN MY POSSESION... not looking at the documentation or their system to REALIZE THAT THE BAG HAS BEEN LOST and NEVER DELIVERED to me.On TOP OF THAT, in my inbound flight from MAD to IAD my other bag WAS DESTROYED by British Airways employees:Case Reference IADBA32265CLAIM file 04931288BOTH DENIED for not reporting withing 7 days of the incident, WHEN IN REALITY (shown in the documents provided to BA) the Case Reference IADBA32265 was dated December 29 2024, the same day of the incident. And the Claim File was created on January 04 2025 (6 days from the incident).As everybody says: if you have a CLAIM for LOST or DAMAGED baggage with British Airways, you will waist your time in endless calls, waist your MONEY on endless LONG DISTANCE calls [to the Madrid (MAD) and London (LHR) airports] FOR NOTHING !!!They are JUST TERRIBLE with their passengers	1
EasyJet	outbound Luton to Fuerteventura EJ decided to divert incoming flight from Iceland, replaced with one inbound from Portugal, 2 hrs late. Return trip EJ again replaced flight, also late in and lost its slot due to bad weather. Original aircraft would have made it out! So flight home cancelled. Nine hours in airport, no food, drink offered. At 20:15 told "No coaches, no hotels, find your own". Stayed o/n in local hotel. Just been told by EJ no compensation, Weather ! EU regs, Hey we aint in the EU anymore ! Had a bad one with EJ last year, they forgot to pick me up at resort !!!MY ADVISE, forget EJ just as as bad as Paddy airlines. Go for Jet2 no complaints.	1
Jet2.com	outbound flight was excellent but we had to cancel return leg due to injury.	4
EasyJet	over 2 hours and many effortd nobody is answering my live chat,I can understand staffing shortages at this time but no reply is not good	1
Jet2.com	overall a good experience, however the departure gates for Jet2 at Birmingham are a very long/cold walk and there is nowhere to sit once you get there. Also the planes don't have tunnels, so if the weather is bad you get cold and wet.	4
Jet2.com	overall good servicepity about Arrival at Edinburgh airport having to engage walking across tarmac and climbing many stairs with escalator not working.Increase in number of younger families travelling with babies in mothers laps and at times a lot of crying.	4
Wizz Air	overbook flights and charge you 49 eur for it on top. unbelievable. ruined the unique family reunion after 4 years. offer to put ppl on next flight and reimburse up to 300 eur but next flight is too late to arrive at my destination. nobody feels responsible because its "not them, its the airline". avoid this horrible non-service.	1
Wizz Air	overpriced and the website could have been created by my 8 year old son with down syndrome	1
EasyJet	oversold my flight and offered me no alternative or refund. In breach of EC261	1
Grupo AirFrance-KLM	owe me a refund for services not delivered, have asked me to submit the information times now, including one time by actual KLM staff. since the first request the refund was approved, but the staff and archaic systems are too idiotic to figure out how to actually pay it out. They just keep asking me to resubmit the same data again and again, which isn't easy data to access. this airline is beyond a joke, i absolutely hate that they are the national airline of the country i have to live in, that they have a monopoly over Schiphol airport so they can charge what they like for flights (anti-competition anyone?) and then operate those flights wiht a delay and to such poor service that the customers are owed a refund, and that their systems are so backwards they cannot actually process the refund.	1
Vueling	owe us money for a 5 hour flight delay and they don't reply to emails and their chat bot says error every time you use it.	1
Vueling	owing to problems with central line and jubilee I arrived at Gatwick 30 mins before takeoff. They refused to let me pass through the boarding check, so I lost my holiday. They did offer a later flight for Â£361.00. What a crap company. The flight eventually left 21 minutes late	1
Ryanair	packed in and forgotten about.	1
Ryanair	paid extra for 2 seats on a flight, when we got on, there were 2 adults and a child sitting in our seats.when we told the steward that we had paid for those seats,he said "not fair to split up a family,they don't speak English so just sit somewhere else as the flight isn't full"we paid for those seats as we were traveling as a group	1
EasyJet	paid for 'extra' carry-on cabin baggage and did not realise this was not covering the return flight. Stopped at gate and made to pay Â£116.00 additional because we had not paid for 'Speedy Boarding'. This is like being mugged. Fed up with this way of doing business where the airline seems delighted in 'catching you out'	1
Ryanair	paid for an express security service that was closed when we got to the airport. unresponsive to 2 complaints. a pox on michael oleary and his family.	1
Grupo IAG	paid for extra legroom seats and seats together and when checked in was not given them told to claim by email which is impossible as web site takes you round in circles and locks you out of login ba still owe me Â£200 shall try small claims court	1
Ryanair	paid for priority boarding, get processed and boarded at the same time as the non priority passengers and put on the plane thru one entrance. This an absolut RIP OFF save the MONEY and book the basic flight with extra luggage is cheaper and you get the same treatment, or even better BOOK your FLIGHT with someone else like LUFTHANSA etc.	1
EasyJet	paid Â£240 for a flight which i can no longer make due to family member in palliative care with 48-72 hours expected of life. and was offered Â£14 of a refund with a full week notice before flying.to be told i would only get a refund if myself as the passenger were deceased.terrible service. will be booking flights with other airlines in future	1
Ryanair	parents flight to UK delayed for 4 hours and the worse of it ryan air kept them on the plane all that time. One person fell sick on the plane so furthering the delay.Ryan Air you suck dont bank on us buying tickets from you again.	1
Ryanair	passengers were harassed for luggage errors either size or weight at every opportunity, staff in need of people skills training, treated customers like cattle, no manners at all.I personally will never use the airline again,nor would lots of the customers on the flight we were unlucky enough to book,	1
EasyJet	pathetic agent horrible service, executive was so rude and no interested to help	1
EasyJet	patient handler on call but sometimes accent difficul	4
EasyJet	patient, my problem has been resolved	5
Ryanair	pay and go, on time every time!!	4
Ryanair	payment system is down, I have tried to book a flight since Tuesday (5 days) and it fails at payment every time. The chat is useless and tells you try another card. I have called customer services who have advised to try incognito mode but this doesn't work either. Customer services are unable to book any flights either. It is so frustrating. I am trying to book a flight to see my Dad and this is really impacting planning our trip and I have spend some much time entering the same information this week - It's driving me mad. Do Ryanair want my custom? I don't seem to have any other option but to go elsewhere	1
Pegasus Airlines	pegasus airline sells tickets, but planes don't arrive. bought a ticket from Krasnodar to Istanbul, arrived at the airport, and the flight was not exactly canceled !!! it simply does not exist !!! the airline did not warn that the flight would not be. Tickets continue to be bought. I also bought tickets from Istanbul to Dalaman, which I also cannot use !!! Because I didn't fly out of Krasnodar. Wrote a complaint to the airline 02688199. at the moment no one has contacted me. Spent about $ 600 on a trip that I could not complete.	1
EasyJet	perfect helpdesk. Reactive and efficient	5
EasyJet	perfect service - refund issued quickly	5
EasyJet	perfect! (love)	5
EasyJet	perfect, fantastic service	5
EasyJet	perfect, good support	5
EasyJet	perfect, helpful, tariq was great	5
EasyJet	perfect, thak you	5
Jet2.com	perfect. Good price, on time.	5
EasyJet	perfect. issue fixed immediately .	5
EasyJet	person I spoke to was very helpful and explained the procedure	5
EasyJet	person helping was great, quick and efficient	5
EasyJet	person kept trying to log off in middle of conversation when she had not adressed problem. I could not type quickly enough before she logged off	1
Grupo IAG	picture the scene two adults two kids on a dream holiday to California pre paid premium seating on 4 flights Glasgow to Heathrow, Heathrow to Los Angeles 10 day return trip pre paid seats on all flights. At the airport in lots of time to be told there was a problem with the esta one had been granted 3 not yet and customer service says "they all have to be applied for before you can travel". Quick panic opened the esta site and started applying, esta was great as the second one was being applied for the first was being granted it was that quick. After the third application went back to check in to be told they had already told them to take our bags off the connecting flight to Los Angeles, the booked us on to Heathrow and as we left the check in desk the last one was granted still no help from BA. On arrival at Heathrow we had to collect our bags and then get back through security to try and make our connecting flight which BA had us booked on a connection that was probably already too tight a turn around for the size of the airport. by the time we got our bags and got to the gate it had closed by about 5 minutes I asked customer service to see what happens now a young guy went to check a computer and then he just walked away I thought he was going to speak to someone else but he just started on barrier duty again I had to call out to him to find out what to do. We got on a later flight I worked in transport for 13 years I know we don`t have booked seats on the next flight the paid premium ones are not on this flight. Holiday was great on the return home the aircraft layout was different the seating plan was not the same so the pre paid premium seating was not on this flight either. On arrival at Heathrow there was a delay opening the doors at the airport and BA again had us booked on a tight turn around, by the time we got to check in there was no chance of us catching it and 2 adults and 2 kids were stuck airside at Heathrow for over 5 hours until the next flight no refreshment voucher no customer service after a long haul from Los Angeles. After we got back I made a claim to BA regarding the pre paid premium seating and the delay. BA response was an email on the same date every month saying don`t worry we haven`t forgot about you that went on for 5 months and then they forgot about us. I persisted with the company and their response was there was a problem with your esta so your not entitled to any money back for pre paid seating??? This could be the case for the first 2 flights even though on BA`s own advice estas had been applied for, But still they insisted they would keep all the money from the pre paid premium seating even on the return flights which were no fault of our own and apparently they`re not obliged to pay compensation for any delay even under uk261. It`s was my first experience with British Airways and it will be the last with the amount of competition out there flights companies just can`t afford bad customer service you can only take advantage of your customer for for so long and competitors will be only to happy to smile and be helpful as that`s all it takes to take your customers.	1
Jet2.com	pilot kept us updated during the flight on arrival times and where we were on route	4
EasyJet	piss poor. you make it incredibly difficult to get any advice or support and when you do finally reply, you leave in a queue for hours with no solution	1
Jet2.com	plain very late leaving	2
Jet2.com	plane on time, very helpful staff	5
Ryanair	plane very small not enoguh space and queues are very long, btu affordable	3
Jet2.com	plane was clean and staff were competent. Flight was also on time.	5
Jet2.com	plane was filthy staff un helpful by the time the trolly service reached us nothing available	1
Ryanair	plastic seats make you sweat o k if you want the cheap seats beware when returning i was charged forty euros for a bag that would not fit into their little cage by about one inch wont use them again	1
EasyJet	pleasant and very helpful customer service	5
Jet2.com	pleasant, on time flight	4
Ryanair	please do your self a massive favour, do not book with this company, i was informed that they have no cancellation policy' at all, none! and to change flights ,Â£45 per person both ways'the only thing they know how to say clearly is "we are still flying" (even to countries that you are not allowed into because of restrictions?? isn't there some international law that restricts this? apparently not, because Ryanair are still flying there )this was our first experience and will be our last, be assured this is not the cheap airline flight advertised, so many add on costs' unhelpful, and not good for your mental health, this is a company that would happily drop you off in a country that your not allowed entry to'let ryanair know about your review,? altogether now "We are still flying"	1
EasyJet	please get a refresher, I don't think you know how to work as a CSR. I am still giving you 4 stars since I know you'll fail your score card if I'd give you a 1! But you are far from that score, HONESTLY!!	4
EasyJet	please please stay away from easyjet. they canceled our trip from Copenhagen to spain ... they canceled the trip at 6am and we had to leave a few hours later. They could not find a plane for us within the next three days and they will not give us no compensation. We ended up losing all our money for both airfare, hotel and transportation.	1
EasyJet	please update the edinburghairport drop-off-bags-the-night-before-with-easyjetwith the correct EasyJet closing time for twilight bag drop	5

Jet2.com

on time and staff are friendly

5

Jet2.com

on time flight .on time return .which is good as I had to connect with the last train home . perfect ðŸ‘Œ

5

Jet2.com

on time flight, helpfull cabin crew.

5

Jet2.com

on time flights good cabin crew

5

Jet2.com

on time flights. good service

5

Jet2.com

on time for departure which is always good. Attentive stewards as always

5

Jet2.com

on time going out 20 mins early coming back

4

Ryanair

on time plenty of leg room

5

Jet2.com

on time, comfortable

5

Jet2.com

on time, good info

4

Jet2.com

on time, loading /unloading was prompt

4

Jet2.com

on-time and hassle freeno queues at airport - on time both ways - all extras worked as should - what's not to love?

5

EasyJet

one month prior to our holiday with easyjet in may 2023 i called easyjet to let them know i would be travelling with my two children who needed special assistance, on the 15.6.23 i arrived at gatwick aiport for my flight to faro with my two disabled children and family, my flight was cancelled, my family were put on a flight for the same day and me and my children were left behind in a hotel, until our flight the next day, our flight the next day was again cancelled. we were then given another for the afternoon the flight was delayed, we then went to the special assistance area to be told there was no assistance arranged. we missed two whole days of holiday along with being separated from our whole support system. i have applied for compensation but have been emailed back to say the information i have given is incorrect even though the information came from an easy jet email and boarding pass. when you try and contact easyjet via telephone they tell you they dont deal with that matter and to call another number to then be told they dont deal with it either. we will never be booking with easyjet again

1

Turkish Airlines

one of the rudest customer services i have ever dealt with. i booked a ticket through the agency with them which turned out to be problematic. i contacted them to see if they could fix the issue for me. i spoke with few of them on different occasions regarding this and quite frankly i am surprise how unhelpful and rude could they be. at the end i asked them to speak to their manager to see if he/she can help me and they told me they have no manager!!!!!!!! and they cant do anything for me. so i paid Â£660 for a ticket with their airline and they happily took the money off me and then they didnt care about me or the problem on the ticket. one of the worst experiences i had with an airline

1

Pegasus Airlines

one of the worst companies especially when checking in. extremely rude. they don't want to see the locator form but want to see payment details for the corona day 2 test etc. they need to warn passengers before hand as some did not have Internet and had downloaded the locator forms. when coming to the UK you cannot fill a locator form without the reference for the test. they don't care. just want to get passengers to miss their flight.First time flying with pegasus and the last time I should have checked the reviews hopefully this will help others.

1

Vueling

one of the worst companies to fly with! Firstly, they now have the policy to only allow a small bag (not hand luggage!) with the turist fare. Then the webpage states that you can also upgrade and book a handluggage to put in the cabin as well, this is mentioned in several points in the webpage, but IT IS NOT TRUE! you need then to pay for a check in luggage, 45euros! Also the webpage is not userfriendly, I had to fill in the passengers documentation information 3 times, because it does not save it! Try to call them to help some support for the luggage, and it is just NOT POSSIBLE! they just have you waiting, and you have to answer several questions to end up sending you my sms the webpage where you do the check in.

1

Turkish Airlines

one of the worst customer service ever! I had booked a ticket in pandemic time and it got cancelled, then THY reimbursed me with a voucher number but it doesn't work! I called their customer service +46851999849 , they just never helped! more over they were lying saying they will call me back and never did or suddenly saying that they have technical difficulty and ask me to call back, which i did but of course a different guy answer and no help as before, one of them suggest that i travel to the Turkish airline office (4 hours by train) at Stockholm airport to ask them for help even though i bought the ticket by credit card! I will never ever use nor recommend this airline to anyone i know, i am contacting my bank and konsumentverket to complain and demand a refund

1

EasyJet

one star is even too much.terrible company, don't help you with anything. A name change costs 90 euro's even if it was their fault.Never ever gonna use this airline again

1

EasyJet

online assistant was really helpful, helped me change flight, very smooth process

5

EasyJet

online chat was easy and quick. consultant was able to resolve my query for me

5

EasyJet

online for half an hour, didn't get to speak to anyone. Rang on phone line for 15 minutes before that, didn't get to speak to anyone there either.

1

Vueling

online free seats are sold out?What kind of scam are you guys running.Then they come with this BS about being able to check in at the airport. They are just overbooking flights like crazy and then act like they didn't know

1

EasyJet

online help Mosa was seriously slow

1

EasyJet

online service refused to help with system error with a booking and pushed this a second re booking fee on top off.

1

EasyJet

online support from Abdullah , 5star support, quick and effective and very professional , thank you !

5

Ryanair

only 1 star because there is no option for 0I booked a holiday through on the beach- they cancelled the holiday in May. I requested a refund from ryanair- website says 7 working days- it has now been over 2 months with no email- no confirmation nothing- cant contact ryanair and on the beach state they are waiting for the refund from the airline- wondering if i will ever receive this refund I will never book with them again.

1

Jet2.com

only 4 stars because delays both ways but the crew where top notchand I wont be flying next year Crete in sept as you are a lot dearer the than your competitors

4

EasyJet

only downside was I had to wait a little and there was no indication of how long I was to wait

4

EasyJet

only given one star because there is no option to give zero,on flight from manchester to france easyjet check in staff told us we could not take cabin bags onto the plane as the greedy thieves have decided to change the size allowance of the cabin bags, our cabin bags were of standard size,55x40x20, they are the only airline to do this, they have turned the bag measuring device around to the small side, which is probably around the size of a briefcase, we were told by the easyjet employee that the bags would have to go in the hold and we would have to pay Â£40 per bag, and i asked would we have to pay the same again for the return journey, to which he replied no that's it, so we paid Â£80.00 for the 2 bags, when we were at the airport for our journey home we showed easyjet check in staff our receipt and he said you paid in manchester not here, so we had to pay another â‚¬98 euros for the 2 bags to come home with us, lots of passengers were having the same problem and the staff was enjoying themselves with people being distressed one female employee was laughing so much she nearly fell off her chair, it really spoilt it for us and i felt the need to warn others, we flew with jet2 to bergerac and they was fantastic friendly and efficient, how is this firm easyjet still on the go, also both suitcases was bashed and torn, will never fly with them again , hopefully they will have cheesed off so many people that they will go bust and then i will cheer very very loudly, spend your money wisely people and go with jet2

1

Jet2.com

ontime, great staff, efficient process

5

EasyJet

operator was helpful. Took a long time for them to get to me in the queue

4

EasyJet

opportunists. cancellation no refund, and still making money out of my previous booking, selling it to someone else

1

Grupo IAG

opted for pennies on the dollar refund when they explained that i had lost the rescheduling i required had been used when i accepted an updated flight plan, after they cancelled the original flight.THEY SENT THE REFUND TO INDIATHEY REDUCED THE AMOUNT OF MY REFUND TWICEtold me over and over there was no way mistakes could be made, I must have forgotten i purchased with an indian credit card.... (i have no contact with india whatsoever). Told me over and over they'd call back, never did. I spent probably 12 hours on the phone with them over several months and 12 phone calls and if it wasn't for that i wouldn't have even gotten my 10% refund.when i appealed their decision their INTERNAL "court" determined they owed me NOTHING further.BA may get you to your destination. If they don't they may send your refund to India

1

EasyJet

options not relevant, and when passed to a customer service rep chat went dead.

1

Jet2.com

organized and helpful

5

Ryanair

original flight had been rescheduled by Ryanair by over 12 hours so i was offered a refund which I accepted. 2 month later I am still waiting for the refund. I have communicated with various customer service agents on the complaints form web chat and All I can say is I have never dealt with a customer service department what has been so obstructive and unhelpful in all my life . AVOID

1

Lufthansa

our family is traveling to Europe next month. My adult daughter she is meeting us in Europe a few days after the rest of us get there and we are all flying home together back to the US. Lufthansa canceled the families flight from Frankfurt to Italy so we had to request a refund and select another carrier. Lufthansa refuses to change my daughters ticket and now we are going to be a split family returning home. None of this situation would have occurred had Lufthansa not canceled their flight. They were unwilling to work with me and I will never fly Lufthansa ever again. Reservation specialist was very rude

1

EasyJet

our flight from kos to gatwick was delayed by 26 hours and easyjet refused to give us hotels, food or water, leaving us to sleep on the floor of the airport and cover our own expenses.

1

Vueling

our flight got cancelled and they had the worst customer service ever. no apologies, they would say " manage everything online"; customer service over the phone useless, to the point that they themselves would tell us that Vueling was completely useless and they didn't trust this company!! compensation is a racket - not true and never coming. they asked for the same documentation over and over and one of the client service told me off the record not to expect any compensation. that they tell that to everybody but in the end it never comes.if they are thieves and indecent- do you imagine their maintenance? don't use them please!!!!

1

Grupo IAG

our flight to Dubai was fine, however one the return flight as heard on the news Heathrow airport was closed due to a fire which we undsterstood is out of British Airways hands. They did a good job of getting us out of the airport and into a hotel however they said they would contact us about return flights when Heathrow opened again, the next day we got a call from reception to say British Airways were not extending our stay so we had to leave the hotel, at this point we had been trying contact them all morning to find out what was going on. We undsterstand they would have been inundated with calls but we were in a foreign country with no clue what to do so all we could think was to go to the airport and speak to someone directly. We spoke to a British Airways employee at the desk who told us there are no flights what so ever to get us back to England so we said what are we supposed to do as we needed to get home to work and family, he told us to look for other flights that were heading to Heathrow and British Airways would refund us the money we spent so we found the next flight with Emirates that were flying to Heathrow. When we got home we went to the British Airways counter and they just told us to fill a form out online which we did. However now British Airways are refusing a refund saying they don't cover costs from Emirates airlines which cost us Â£1000. We had no choice but to take this flight as they had no contact with us in what actions we should take next. We deserve a refund as we had to take actions into our own hands to do what it took to get us home.

1

EasyJet

our flight to Faro on 27/05/2024 was awful. We had no overhead storage because it was used by passengers with 2 bags each. The Food was AWFUL and one of the crew was rude.our return flight on 03/06/2024 was not any better, again passengers were getting on the plane with 2 bags each.the flight was late evening and naturally you wanted to doze, however, the constant slamming of cupboard doors by the aircrew made it impossible.WE WOULD NEVER FLY EASYJET AGAIN

1

Pegasus Airlines

our flight was at 8am, we arrived at the airport at 6am and found out surprise surprise - our flight was cancelled. They didn't even bother to send a text message or email - we had an early wake up call, spent $70 on a taxi to the airport. our flight had a long day layover in Antalya, the hotel fee was non-refundable, plus one night in a hotel in Tbilisi, also non-refundable. they changed our flight for the next day at 4am - which meant no sleep, plus they charged extra for our dog a second time. terrible attitude towards people. we will now always choose flights from other airlines.

1

Vueling

our flight was booked for my family of 4 under my mothers name. i'll use the name Jennifer as an example for her name. her legal name is Jennifer, but on our booking she used her more commonly used name Jenn. still sighing her legal name , and she even signs documents with this "nickname". I think even her official paystubs are addressed to "Jenn". anyways, we were trying to check our bags for a flight from London to Barcelona. we had our tickets and booking all ready and paid for as well as our stay there and return flights. they said she will have to change her booking name to her legal name. we were on the phone for 2 hours trying to contact them, and when they did actually get a human on the other line they were of absolutely no use. we missed the flight and had to pay â‚¬250 ish EACH for our flights later that day. our original ones were â‚¬52. when contacting support they have a system where you have to PAY THEM for customer support. the one free option is what we went with and they were also of little help before our later flight.also, side note:two people ahead of us were trying to get on and were told to go to gate 5. we were at gate 4, so they had a journey ahead of them. about an hour later they returned. they didn't have to go to gate 5 they were just directed there seemingly at random by the Vueling airport employee. they were then told their booking was for the wrong day which could be true, but I am upset for them because they were sent across the airport for nothing.

1

Turkish Airlines

our flight was cancelled the same day, so we had to find a new flight ourselves in the middle of the high season, since we couldn't take our outbound flight we couldn't take our return flight according to turkishhairlines so we had to find a flight for that too, really outrageous. it cost us a lot of money plus a day later in hanoi. after many phone calls we got a full refund but had to ask for it ourselves. never again turkishhairlines!

1

Vueling

our return flight has been changes a few times, not it has been moved one day forward. how can you do this? never again cheap flight from vueling, in the end you will end up to pay more to fix the flight cancellations. what the heck?!

1

EasyJet

our whole family was going to go on a holiday to poland but it was booked for when school starts so we decided to just take a look at different times not change it but then the charged us more money and got rid of our flight now we are broke we tried contacting but the just said thats the way it it because there lanky ass cant handle the fact that they have a crap life and job we were scammed.

1

Grupo IAG

out bound flight to Madrid one of my bags was LOST, December 18 2024. The next day bag was found in London airport LHR and routed to Madrid in an Iberia flight. Same day bag was assigned to courier "Madrid Repartos" which NEVER DELIVERED my bag. Its been 60 days and calling BA Baggage Team 800-828-8144 and nobody provides any information: they say every day that they "will escalate" the claim, BUT NOBODY CARES...Their GLOBAL CUSTOMER RELATIONS Team DON'T HAVE A NUMBER for passengers to call. I email them every day and nobody replies...Case Reference MADBA52073Case Reference MADBA52175Bag Tag BA012838CLAIM file 05031856CLAIM file 05336976The CLAIMS have been CLOSED because the employees wrongfully assume they can ONLY REIMBURSE ME FOR ESSNTIALS WHILE THE BAG WAS NOT IN MY POSSESION... not looking at the documentation or their system to REALIZE THAT THE BAG HAS BEEN LOST and NEVER DELIVERED to me.On TOP OF THAT, in my inbound flight from MAD to IAD my other bag WAS DESTROYED by British Airways employees:Case Reference IADBA32265CLAIM file 04931288BOTH DENIED for not reporting withing 7 days of the incident, WHEN IN REALITY (shown in the documents provided to BA) the Case Reference IADBA32265 was dated December 29 2024, the same day of the incident. And the Claim File was created on January 04 2025 (6 days from the incident).As everybody says: if you have a CLAIM for LOST or DAMAGED baggage with British Airways, you will waist your time in endless calls, waist your MONEY on endless LONG DISTANCE calls [to the Madrid (MAD) and London (LHR) airports] FOR NOTHING !!!They are JUST TERRIBLE with their passengers

1

EasyJet

outbound Luton to Fuerteventura EJ decided to divert incoming flight from Iceland, replaced with one inbound from Portugal, 2 hrs late. Return trip EJ again replaced flight, also late in and lost its slot due to bad weather. Original aircraft would have made it out! So flight home cancelled. Nine hours in airport, no food, drink offered. At 20:15 told "No coaches, no hotels, find your own". Stayed o/n in local hotel. Just been told by EJ no compensation, Weather ! EU regs, Hey we aint in the EU anymore ! Had a bad one with EJ last year, they forgot to pick me up at resort !!!MY ADVISE, forget EJ just as as bad as Paddy airlines. Go for Jet2 no complaints.

1

Jet2.com

outbound flight was excellent but we had to cancel return leg due to injury.

4

EasyJet

over 2 hours and many effortd nobody is answering my live chat,I can understand staffing shortages at this time but no reply is not good

1

Jet2.com

overall a good experience, however the departure gates for Jet2 at Birmingham are a very long/cold walk and there is nowhere to sit once you get there. Also the planes don't have tunnels, so if the weather is bad you get cold and wet.

4

Jet2.com

overall good servicepity about Arrival at Edinburgh airport having to engage walking across tarmac and climbing many stairs with escalator not working.Increase in number of younger families travelling with babies in mothers laps and at times a lot of crying.

4

Wizz Air

overbook flights and charge you 49 eur for it on top. unbelievable. ruined the unique family reunion after 4 years. offer to put ppl on next flight and reimburse up to 300 eur but next flight is too late to arrive at my destination. nobody feels responsible because its "not them, its the airline". avoid this horrible non-service.

1

Wizz Air

overpriced and the website could have been created by my 8 year old son with down syndrome

1

EasyJet

oversold my flight and offered me no alternative or refund. In breach of EC261

1

Grupo AirFrance-KLM

owe me a refund for services not delivered, have asked me to submit the information times now, including one time by actual KLM staff. since the first request the refund was approved, but the staff and archaic systems are too idiotic to figure out how to actually pay it out. They just keep asking me to resubmit the same data again and again, which isn't easy data to access. this airline is beyond a joke, i absolutely hate that they are the national airline of the country i have to live in, that they have a monopoly over Schiphol airport so they can charge what they like for flights (anti-competition anyone?) and then operate those flights wiht a delay and to such poor service that the customers are owed a refund, and that their systems are so backwards they cannot actually process the refund.

1

Vueling

owe us money for a 5 hour flight delay and they don't reply to emails and their chat bot says error every time you use it.

1

Vueling

owing to problems with central line and jubilee I arrived at Gatwick 30 mins before takeoff. They refused to let me pass through the boarding check, so I lost my holiday. They did offer a later flight for Â£361.00. What a crap company. The flight eventually left 21 minutes late

1

Ryanair

packed in and forgotten about.

1

Ryanair

paid extra for 2 seats on a flight, when we got on, there were 2 adults and a child sitting in our seats.when we told the steward that we had paid for those seats,he said "not fair to split up a family,they don't speak English so just sit somewhere else as the flight isn't full"we paid for those seats as we were traveling as a group

1

EasyJet

paid for 'extra' carry-on cabin baggage and did not realise this was not covering the return flight. Stopped at gate and made to pay Â£116.00 additional because we had not paid for 'Speedy Boarding'. This is like being mugged. Fed up with this way of doing business where the airline seems delighted in 'catching you out'

1

Ryanair

paid for an express security service that was closed when we got to the airport. unresponsive to 2 complaints. a pox on michael oleary and his family.

1

Grupo IAG

paid for extra legroom seats and seats together and when checked in was not given them told to claim by email which is impossible as web site takes you round in circles and locks you out of login ba still owe me Â£200 shall try small claims court

1

Ryanair

paid for priority boarding, get processed and boarded at the same time as the non priority passengers and put on the plane thru one entrance. This an absolut RIP OFF save the MONEY and book the basic flight with extra luggage is cheaper and you get the same treatment, or even better BOOK your FLIGHT with someone else like LUFTHANSA etc.

1

EasyJet

paid Â£240 for a flight which i can no longer make due to family member in palliative care with 48-72 hours expected of life. and was offered Â£14 of a refund with a full week notice before flying.to be told i would only get a refund if myself as the passenger were deceased.terrible service. will be booking flights with other airlines in future

1

Ryanair

parents flight to UK delayed for 4 hours and the worse of it ryan air kept them on the plane all that time. One person fell sick on the plane so furthering the delay.Ryan Air you suck dont bank on us buying tickets from you again.

1

Ryanair

passengers were harassed for luggage errors either size or weight at every opportunity, staff in need of people skills training, treated customers like cattle, no manners at all.I personally will never use the airline again,nor would lots of the customers on the flight we were unlucky enough to book,

1

EasyJet

pathetic agent horrible service, executive was so rude and no interested to help

1

EasyJet

patient handler on call but sometimes accent difficul

4

EasyJet

patient, my problem has been resolved

5

Ryanair

pay and go, on time every time!!

4

Ryanair

payment system is down, I have tried to book a flight since Tuesday (5 days) and it fails at payment every time. The chat is useless and tells you try another card. I have called customer services who have advised to try incognito mode but this doesn't work either. Customer services are unable to book any flights either. It is so frustrating. I am trying to book a flight to see my Dad and this is really impacting planning our trip and I have spend some much time entering the same information this week - It's driving me mad. Do Ryanair want my custom? I don't seem to have any other option but to go elsewhere

1

Pegasus Airlines

pegasus airline sells tickets, but planes don't arrive. bought a ticket from Krasnodar to Istanbul, arrived at the airport, and the flight was not exactly canceled !!! it simply does not exist !!! the airline did not warn that the flight would not be. Tickets continue to be bought. I also bought tickets from Istanbul to Dalaman, which I also cannot use !!! Because I didn't fly out of Krasnodar. Wrote a complaint to the airline 02688199. at the moment no one has contacted me. Spent about $ 600 on a trip that I could not complete.

1

EasyJet

perfect helpdesk. Reactive and efficient

5

EasyJet

perfect service - refund issued quickly

5

EasyJet

perfect! (love)

5

EasyJet

perfect, fantastic service

5

EasyJet

perfect, good support

5

EasyJet

perfect, helpful, tariq was great

5

EasyJet

perfect, thak you

5

Jet2.com

perfect. Good price, on time.

5

EasyJet

perfect. issue fixed immediately .

5

EasyJet

person I spoke to was very helpful and explained the procedure

5

EasyJet

person helping was great, quick and efficient

5

EasyJet

person kept trying to log off in middle of conversation when she had not adressed problem. I could not type quickly enough before she logged off

1

Grupo IAG

picture the scene two adults two kids on a dream holiday to California pre paid premium seating on 4 flights Glasgow to Heathrow, Heathrow to Los Angeles 10 day return trip pre paid seats on all flights. At the airport in lots of time to be told there was a problem with the esta one had been granted 3 not yet and customer service says "they all have to be applied for before you can travel". Quick panic opened the esta site and started applying, esta was great as the second one was being applied for the first was being granted it was that quick. After the third application went back to check in to be told they had already told them to take our bags off the connecting flight to Los Angeles, the booked us on to Heathrow and as we left the check in desk the last one was granted still no help from BA. On arrival at Heathrow we had to collect our bags and then get back through security to try and make our connecting flight which BA had us booked on a connection that was probably already too tight a turn around for the size of the airport. by the time we got our bags and got to the gate it had closed by about 5 minutes I asked customer service to see what happens now a young guy went to check a computer and then he just walked away I thought he was going to speak to someone else but he just started on barrier duty again I had to call out to him to find out what to do. We got on a later flight I worked in transport for 13 years I know we don`t have booked seats on the next flight the paid premium ones are not on this flight. Holiday was great on the return home the aircraft layout was different the seating plan was not the same so the pre paid premium seating was not on this flight either. On arrival at Heathrow there was a delay opening the doors at the airport and BA again had us booked on a tight turn around, by the time we got to check in there was no chance of us catching it and 2 adults and 2 kids were stuck airside at Heathrow for over 5 hours until the next flight no refreshment voucher no customer service after a long haul from Los Angeles. After we got back I made a claim to BA regarding the pre paid premium seating and the delay. BA response was an email on the same date every month saying don`t worry we haven`t forgot about you that went on for 5 months and then they forgot about us. I persisted with the company and their response was there was a problem with your esta so your not entitled to any money back for pre paid seating??? This could be the case for the first 2 flights even though on BA`s own advice estas had been applied for, But still they insisted they would keep all the money from the pre paid premium seating even on the return flights which were no fault of our own and apparently they`re not obliged to pay compensation for any delay even under uk261. It`s was my first experience with British Airways and it will be the last with the amount of competition out there flights companies just can`t afford bad customer service you can only take advantage of your customer for for so long and competitors will be only to happy to smile and be helpful as that`s all it takes to take your customers.

1

Jet2.com

pilot kept us updated during the flight on arrival times and where we were on route

4

EasyJet

piss poor. you make it incredibly difficult to get any advice or support and when you do finally reply, you leave in a queue for hours with no solution

1

Jet2.com

plain very late leaving

2

Jet2.com

plane on time, very helpful staff

5

Ryanair

plane very small not enoguh space and queues are very long, btu affordable

3

Jet2.com

plane was clean and staff were competent. Flight was also on time.

5

Jet2.com

plane was filthy staff un helpful by the time the trolly service reached us nothing available

1

Ryanair

plastic seats make you sweat o k if you want the cheap seats beware when returning i was charged forty euros for a bag that would not fit into their little cage by about one inch wont use them again

1

EasyJet

pleasant and very helpful customer service

5

Jet2.com

pleasant, on time flight

4

Ryanair

please do your self a massive favour, do not book with this company, i was informed that they have no cancellation policy' at all, none! and to change flights ,Â£45 per person both ways'the only thing they know how to say clearly is "we are still flying" (even to countries that you are not allowed into because of restrictions?? isn't there some international law that restricts this? apparently not, because Ryanair are still flying there )this was our first experience and will be our last, be assured this is not the cheap airline flight advertised, so many add on costs' unhelpful, and not good for your mental health, this is a company that would happily drop you off in a country that your not allowed entry to'let ryanair know about your review,? altogether now "We are still flying"

1

EasyJet

please get a refresher, I don't think you know how to work as a CSR. I am still giving you 4 stars since I know you'll fail your score card if I'd give you a 1! But you are far from that score, HONESTLY!!

4

EasyJet

please please stay away from easyjet. they canceled our trip from Copenhagen to spain ... they canceled the trip at 6am and we had to leave a few hours later. They could not find a plane for us within the next three days and they will not give us no compensation. We ended up losing all our money for both airfare, hotel and transportation.

1

EasyJet

please update the edinburghairport drop-off-bags-the-night-before-with-easyjetwith the correct EasyJet closing time for twilight bag drop

5