ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
Jet2.com	plenty of people at airports to help inexperienced travellers	5
Jet2.com	plenty of staff to assist if necessary and quite a number of gates open for bag drop off at both ends of our journey	5
EasyJet	polite and honest approach,finding solution for the problem.	5
Jet2.com	polite helpful staff in checkin area and on board	5
Pegasus Airlines	poor airline, expensive international tickets, cabin baggage up to 3kg. fees more expensive than Western guides.	1
Ryanair	poor beyond words. I would rather walk than use this company again	1
EasyJet	poor communication and help to resolve an issue	1
Ryanair	poor customer service and we haven't received a refund for a booking in december 2020 that was cancelled. won't ever travel with them again	1
Ryanair	poor customer service onboard and the price that you pay at the end is 5 times more thne the one advised!	1
EasyJet	poor customer serviceShame that your T&C's are not customer friendly. Not the agents fault as following the guidance, but overall, just very poor customer service.Nice to know we are not important.	1
EasyJet	poor english. not empathy. in previous attempts to communicate iwth your chat service I can wait 20+ minutes then an easy jet employee will terminate it if I dont reply in 60 seconds. just terrible service lowering your reputauton	1
EasyJet	poor ethics	1
Jet2.com	poor reception at stansted check in.uncomfortable seatsshambles at Madeira boarding	3
EasyJet	poor/incorrect customer service in response to claim from Rachna. Had to do web chat to sort it out. Agent was Aya, they didnt apologise for all this hassle, didnt feel like they were really listening. response time was poor.these are easy fixes that staff training could address. we use easyjet alot and flight service is always good, this side is letting you down	2
EasyJet	positively surprised by customer service! Great response and fast rebooking after flight schedule interruption.	5
Jet2.com	positives was the flight was on time and service was good throughout.The seat space but the actual seat was rather hard/ uncomfortable	4
Vueling	pretty much everything that people have already mentioned. Must have been on the same flight	1
EasyJet	pretty quick to get a response from what I anticipate is a very busy customer service team. Amy was fantastic - and I hope she gets the payrise she deserves :-)	5
EasyJet	price quoted online was chepaer than chat even when doing it livecaht asistant. just kept on saying sorry price if final. effectively take it or leave itat least when i was prepared to pay the higher price, he was able to resolve my query whihc i had problems paying normally online	1
Ryanair	priority boarding is a joke, all you do is stand at the front of the queue for longer than anybody else,they have perfected the skill of removing all your expectations for service and lumped them in to 1 message , "we fly on time!" come on for a large corporation timing and punctuality should be the norm not the the mission statement ! time slots are the airports control not the airlines! you really do need to offer more	1
EasyJet	probably one of the worst exiting airlineand for sure the most dishonest !TO AVOID	1
EasyJet	problem solved once agent responded to my initial request....but it took nearly 30 minutes to get a response	4
EasyJet	problem solved online after I made a complete hash of a passenger surname. a little wait for a chat online but well dealt with and problem sorted.	5
EasyJet	problem solved! fantastic! patient and kindly operator	5
EasyJet	problem sorted	5
EasyJet	problem sorted in minutes	5
EasyJet	problem with a missing invoice , this took me round in circles on web chat , site help robots , fruitless calls to outsourced call centers , numbers that did not work, almost 4 hours , in the end it sounded like someone in south Africa knew how to help me, but alas still no emails of booked holiday and payments made	1
EasyJet	process of changing flights seemed a bit convoluted and I wanted to confirm a few things, staff agents online and over the phone were super helpful and informative about the processlesson learned - if booking a new flight is cheaper than changing your existing booking, you can do so without paying any cancellation fee and deserting an outbound flight has no impact on the return leg!	5
Jet2.com	professional Artiste and excellent service	5
Jet2.com	professional, punctual and friendly.	5
EasyJet	prompt , quick and clear	5
EasyJet	prompt assistance and very happy with the outcome.	5
Jet2.com	prompt on time service with plenty of helpful staff	4
EasyJet	prompt responses	5
EasyJet	prompt, clear and understandable responses	5
EasyJet	proper shite	1
Lufthansa	purchase the ticket with them cancelled back in August and did not receive refund after three months. Called in and emailed over 10 times, I just got the info, my case is OPEN? Excuse me, we discussed the cancellation 3 months and told me nothing has been proceed? Basically, this is the company ignore your questions and waste customer's time.	1
Turkish Airlines	quality airline	5
Turkish Airlines	quality was perfect before covid now they pack the plane like a bus !!! otherwise they are the best in the ME	4
EasyJet	quick and easy and polite	5
EasyJet	quick and easy to change one leg of a booking.	5
EasyJet	quick and friendly response but I had to follow so many routes before I became aware that email chat was possible just to ask a simple question not covered by th4e chat bot. Halima was quick and helpful.	5
EasyJet	quick and good communication. unfortunately i waited 30 min before chatting!	4
EasyJet	quick and helpful customer service, one of the few companies that don't try to scam people and take advantage of the covid travel ban.	5
EasyJet	quick and precise answersfrom the call handler..howeverafter upgrading seats and luggage i expected speedy boarding butwas told we are no eligable....easy jet have just lost a loyal customer..it may sound petty but we arre frequent flyers and not to have this perk after upgrading is a penny pinching dissgrace	5
EasyJet	quick and professional support	5
EasyJet	quick and prompt answers, very pleasant to chat to	5
EasyJet	quick and prompt assistance	4
EasyJet	quick and smooth flight change	5
EasyJet	quick and very helpfull assistance	5
Jet2.com	quick boarding, comfortable	4
Ryanair	quick check in process, cheap tickets, friendly staff but little leg & arm room in a middle seat.	3
Jet2.com	quick check in, good flight , staff all very pleasant. Toilets on plane clean.	5
EasyJet	quick easy help for what I worried was a difficult problem around name changes. Hisham is to be commended!	5
EasyJet	quick enough to take your money , but never reply to complaints , queries or refunds! shame on you Easyjet.	1
EasyJet	quick reply , and all sorted	5
EasyJet	quick reply and problem solved without fuss.	4
EasyJet	quick resolution of spelling mistake in the passenger name, free of charge via chat	5
EasyJet	quick resolution. Good communication	5
EasyJet	quick response and question answered promptly.	5
EasyJet	quick response.issue sorted quickly with extremely helpful customer service advisor	5
EasyJet	quick to respond, clearly communicated, and provided a quick solution	5
SAS	quick, effecient, cheapvery solid performance	5
EasyJet	quick, efficient, clear and correct	5
EasyJet	quick, kind and efficient help from Malak :)	5
EasyJet	quick, polite and answered my question	5
EasyJet	quick, precise and very helpful	5
EasyJet	quick... and my request was taken care of.	5
EasyJet	quicksmart, efficient, kind	5
Iberia	racist hopeless company.Lost luggage, major delays and an array of nonsense information.Don't risk your money/belongings on a cheaper flight	1
Ryanair	raised an enquiry with them over 1 week now and no body has gotten back to me.	1
Turkish Airlines	ravelled on TK168 SIN-MEL on 10/12/24. Overall, I don't think it's deserving of being ranked 7th best airline in the world. Yes, food was pretty good, especially the dessert. And inflight entertainment has a wide range of selections. But that's where it starts getting bad. Service is horrible, they take a long time to clear your trays (2 hours) and the only time I pressed the service button, took them a good half hour to even attend to me and a further significant amount of time to serve my wine. Not to mention the drink selections are limited with only beer or wine. I asked the guy for what beers they have, he gave me a heineken and walked off. They ram the service cart through the aisle like a bulldozer without giving verbal warnings or stopping. My wife was sleeping and extended into the aisle by a bit, they hit her with the cart a few times without any apology. Also baggage took 1 hour to unload on arriving in Melbourne, not sure if this has to do with the airline or just the airport but I think it's worth mentioning.	2
Ryanair	raynair is worst airline in the world they took 55Â£extra in Paris airport even no my fault ðŸ˜¢ totally rubbish raynair line	1
EasyJet	reallly quick and supportive.	5
Vueling	really bad. do not fly with vueling. never on time, cancels flights without refunds since the ''customer service'' does not exist. vueling does not have customer service. they will never refund you! getting any valid information is really hard. the aircraft machinery feels unpredictable, and hence unsafe, which is why my flight was cancelled, too dangerous to fly.	1
Turkish Airlines	really disappointing service, told me that the baby bassinet is confirmed. Then when I call after a month near the flight to confirm the seat number, you agent now says that I cannot have the baby bassinet, as it was not confirmed, while I was told that my baby bassinet was confirmed when I called the first time.	1
EasyJet	really fast	5
EasyJet	really good customer service. Helped me fixed a situation	5
Jet2.com	really good service, friendly staff .	5
Jet2.com	really good value for money, the air crew are great & the planes are clean & comfortablewould always fly with jet 2	5
EasyJet	really greatful that Yoursa could amend my booking as i was getting stressed out that i would not get to see my family.	5
EasyJet	really helpful and patient customer service	5
EasyJet	really helpful person i am very happy with his service	5
EasyJet	really helpful!	5
EasyJet	really helpful, and resolved the issue within a matter or minutes.	5
EasyJet	really impressed with the kindness and thoughtfulness of the agent. sorted my enquiry out asap. really happy, will be booking with easyjet again!	5
Jet2.com	recent trip to girona bang on time and even early coming home, perfect .staff were first class very helpful	5
Ryanair	recently booked a return flight to turin. It was rescheduled, so I claime dmy monie sback - its taken over 6 weeks and continued failed promisesthe refund paid today, is short by the cost of Ryan Air insurnace costs - just the flight an dseats - why ?continually asked Ryan Air to refund there own insurnace for which I paid one whole bill in one payment to Ryan Air - they continue to refuse to comment and refundso the question remains, if you need insurance c over, why buy Ryna Airs product ? - its difficult enough to get a correct and timely refund fo ra cancelled /unaccpetbale flight - so why add to your painI certianly wont be buying ryan air insurance again- why when there are other products available with just a simple websearchits your money - do you also want to lose it like I have ????????????	1
Pegasus Airlines	recently flew with pegasus from stansted to antalya i was a bit apprehensive when i read all the bad reviews on this site.Yet i was pleasantly surprised and would rate this airline as good as all the economy airlines ie easyjet tui ryanair etc flight was an half hour delayed there and back put thid day and and age i can put up with that.staff were polite and efficient in everything they did.it seems to me people on this site want everything for nothing pegasus site quite clearlt states one piece of hand luggage yet people still moan when they get to checkin or boarding they have to pay extra and as for moaning you cannot have free water name an airline which does 2 euros for abottle of water isnt going to ruin anybodys day.i am flying same route in september and cant wait	4
Ryanair	recently flew with ryanair and to be on the safe side opted for a baggage allowance so not to be stung with added fees at the airport. check-in was fast and there was no queue which was good. the airline gets to from a to b (usually via a train into the city) but it's value for money...cheaper than the rest for what i wanted. not after luxury here, just to get to my destination at a good price. i did find however that the airline staff were constantly up and down selling stuff...but i guess that's business for you!	3
Ryanair	recently flew with ryanair and was extremely dissapointed by there customer services.Missed our flights back home and got charged Â£110 each to be transfered to the flight the next day and that was after trying to get through the language barrier!While bpoarding the flight peoples suitcases where falling out from above our heads because there wasnt enough overhead space for everyones bags and although we had paid for reserved seats at the front we were told we werent allowed to sit there...!Would not reccomend them to anyone...	2
Norwegian	reclamo 180808-003092Terrible experience with Norwegian Airway.Myself and my friend decided to book a roadtrip to the U.S.A. thus we bought a direct flight from Milano (ITA) to Los Angeles (USA) around March 2018. We started to book our hotels, cars, excursionsâ€¦ But a couple of months after we received the (first) bad news: the flight has been cancelled, as all the direct flights from Milano. Despite some trouble at the office (yes, we both work, and we are not professional travelers: this means that some organization with holidays and so on it is requiredâ€¦.) we decide to re-book a new ticket, with one stop. We choose among the list that Norwegian Airway proposed to us: Napoli â€“ Barcelona (via Vueling) and then Barcelona â€“ Los Angeles on the 3 rd of August. Thanks to Booking (and the free cancellation) we haven't lost any money, but still once again: book the hotels on the new date , find the car, the local tripâ€¦. Time consuming activities!By the way on the 3 rd of August, when the travel was about to start, the worst thing happened: the flight from Napoli to Barcelona had 2,5-ish hours of delay. Even if we tried to call the customer care for a quick solution, we had no way to take the flight for Los Angeles.The customer desk in Barcelona airport proposed to us a new booking (the 3-rd!!!): a flight for the day following, with a stop in Stockholm and a total duration of 16h 50m. This solution was absolutely not feasible for the following reasons:* Our veryÂ first booking was a direct flight from Milano to Los Angeles, that became a 3-stop flight: Napoli â€“ Barcelona, Barcelona â€“ Stockholm, Stockholm â€“ Los Angeles, with a total duration of about 40 hours! Unacceptable.* If we had chosen to fight the day following, we would have lost: one day an half to spend in Las Vegas and the reservation of the car needed for all the travel* Since our travel was supposed to be of 6 full days, to lose 1 day and half means to lose about the 25% of the whole trip.We thus decide to not accept the flight since the travel was compromised and we asked for a way to go back home. The answer was that the policy of the company was just to offer a new booking on the same city, and no chance toÂ fly back to Naples. Same situation for the hotel: if had accepted the 3 rd booking, the company would take care to provide us an accommodation for the night, otherwise everything would be on us.This is exactly what happened: we have been abandoned in a very crowded Barcelona (in august is not too easy to find a spot to sleep with zero notice) and no ticket flight to go back home.We thus spent the night without any accommodation in Barcelona!	1
EasyJet	refund for cancellation wasnt made to my credit card but only as form of a voucher. This is not what I had asked nor was I informed. Easyjet should be a lot more clearer.	1
Ryanair	refused a disabled person a refund when he was taken ill and unable to travel.No heart No consideration for anyone but themselves.	1
Eurowings	refused to board after making us pay extra for suitcases. manager not capable of managing stress. they never responded to refund requests	1
EasyJet	refused to cancel or amend flight for free after travel corridor was lifted to Prague, had to pay amendment fee after customer service advised if it was not on their official website then they couldn't help even though it was on govt website, refused to let me discuss with manager or give me their name	1
Turkish Airlines	refused to help us with the credit card verification - they only informed us of this at check-in and refused to help us find a way to solve the issue.We even got a form from THEIR WEBSITE to authorise the credit card used for the booking but this girl working at the desk at Schipol refused to help us and was so unfriendly. Worst experience with an airline ever. DONT EVER FLY WITH TURKISH AIRLINES AGAIN.	1
EasyJet	refused to return my deposit when the hotel burned down.	1
EasyJet	regular customer, fly with easyjet v v often and you were so unhelpful in this case - "computer says no" wish i could give zero stars	1
Jet2.com	relatively comfortable and not too busy, particularly on the return leg of the trip. Unfortunate that there were delays caused by weather (both directions), but not the fault of Jet2.	4

Jet2.com

plenty of people at airports to help inexperienced travellers

5

Jet2.com

plenty of staff to assist if necessary and quite a number of gates open for bag drop off at both ends of our journey

5

EasyJet

polite and honest approach,finding solution for the problem.

5

Jet2.com

polite helpful staff in checkin area and on board

5

Pegasus Airlines

poor airline, expensive international tickets, cabin baggage up to 3kg. fees more expensive than Western guides.

1

Ryanair

poor beyond words. I would rather walk than use this company again

1

EasyJet

poor communication and help to resolve an issue

1

Ryanair

poor customer service and we haven't received a refund for a booking in december 2020 that was cancelled. won't ever travel with them again

1

Ryanair

poor customer service onboard and the price that you pay at the end is 5 times more thne the one advised!

1

EasyJet

poor customer serviceShame that your T&C's are not customer friendly. Not the agents fault as following the guidance, but overall, just very poor customer service.Nice to know we are not important.

1

EasyJet

poor english. not empathy. in previous attempts to communicate iwth your chat service I can wait 20+ minutes then an easy jet employee will terminate it if I dont reply in 60 seconds. just terrible service lowering your reputauton

1

EasyJet

poor ethics

1

Jet2.com

poor reception at stansted check in.uncomfortable seatsshambles at Madeira boarding

3

EasyJet

poor/incorrect customer service in response to claim from Rachna. Had to do web chat to sort it out. Agent was Aya, they didnt apologise for all this hassle, didnt feel like they were really listening. response time was poor.these are easy fixes that staff training could address. we use easyjet alot and flight service is always good, this side is letting you down

2

EasyJet

positively surprised by customer service! Great response and fast rebooking after flight schedule interruption.

5

Jet2.com

positives was the flight was on time and service was good throughout.The seat space but the actual seat was rather hard/ uncomfortable

4

Vueling

pretty much everything that people have already mentioned. Must have been on the same flight

1

EasyJet

pretty quick to get a response from what I anticipate is a very busy customer service team. Amy was fantastic - and I hope she gets the payrise she deserves :-)

5

EasyJet

price quoted online was chepaer than chat even when doing it livecaht asistant. just kept on saying sorry price if final. effectively take it or leave itat least when i was prepared to pay the higher price, he was able to resolve my query whihc i had problems paying normally online

1

Ryanair

priority boarding is a joke, all you do is stand at the front of the queue for longer than anybody else,they have perfected the skill of removing all your expectations for service and lumped them in to 1 message , "we fly on time!" come on for a large corporation timing and punctuality should be the norm not the the mission statement ! time slots are the airports control not the airlines! you really do need to offer more

1

EasyJet

probably one of the worst exiting airlineand for sure the most dishonest !TO AVOID

1

EasyJet

problem solved once agent responded to my initial request....but it took nearly 30 minutes to get a response

4

EasyJet

problem solved online after I made a complete hash of a passenger surname. a little wait for a chat online but well dealt with and problem sorted.

5

EasyJet

problem solved! fantastic! patient and kindly operator

5

EasyJet

problem sorted

5

EasyJet

problem sorted in minutes

5

EasyJet

problem with a missing invoice , this took me round in circles on web chat , site help robots , fruitless calls to outsourced call centers , numbers that did not work, almost 4 hours , in the end it sounded like someone in south Africa knew how to help me, but alas still no emails of booked holiday and payments made

1

EasyJet

process of changing flights seemed a bit convoluted and I wanted to confirm a few things, staff agents online and over the phone were super helpful and informative about the processlesson learned - if booking a new flight is cheaper than changing your existing booking, you can do so without paying any cancellation fee and deserting an outbound flight has no impact on the return leg!

5

Jet2.com

professional Artiste and excellent service

5

Jet2.com

professional, punctual and friendly.

5

EasyJet

prompt , quick and clear

5

EasyJet

prompt assistance and very happy with the outcome.

5

Jet2.com

prompt on time service with plenty of helpful staff

4

EasyJet

prompt responses

5

EasyJet

prompt, clear and understandable responses

5

EasyJet

proper shite

1

Lufthansa

purchase the ticket with them cancelled back in August and did not receive refund after three months. Called in and emailed over 10 times, I just got the info, my case is OPEN? Excuse me, we discussed the cancellation 3 months and told me nothing has been proceed? Basically, this is the company ignore your questions and waste customer's time.

1

Turkish Airlines

quality airline

5

Turkish Airlines

quality was perfect before covid now they pack the plane like a bus !!! otherwise they are the best in the ME

4

EasyJet

quick and easy and polite

5

EasyJet

quick and easy to change one leg of a booking.

5

EasyJet

quick and friendly response but I had to follow so many routes before I became aware that email chat was possible just to ask a simple question not covered by th4e chat bot. Halima was quick and helpful.

5

EasyJet

quick and good communication. unfortunately i waited 30 min before chatting!

4

EasyJet

quick and helpful customer service, one of the few companies that don't try to scam people and take advantage of the covid travel ban.

5

EasyJet

quick and precise answersfrom the call handler..howeverafter upgrading seats and luggage i expected speedy boarding butwas told we are no eligable....easy jet have just lost a loyal customer..it may sound petty but we arre frequent flyers and not to have this perk after upgrading is a penny pinching dissgrace

5

EasyJet

quick and professional support

5

EasyJet

quick and prompt answers, very pleasant to chat to

5

EasyJet

quick and prompt assistance

4

EasyJet

quick and smooth flight change

5

EasyJet

quick and very helpfull assistance

5

Jet2.com

quick boarding, comfortable

4

Ryanair

quick check in process, cheap tickets, friendly staff but little leg & arm room in a middle seat.

3

Jet2.com

quick check in, good flight , staff all very pleasant. Toilets on plane clean.

5

EasyJet

quick easy help for what I worried was a difficult problem around name changes. Hisham is to be commended!

5

EasyJet

quick enough to take your money , but never reply to complaints , queries or refunds! shame on you Easyjet.

1

EasyJet

quick reply , and all sorted

5

EasyJet

quick reply and problem solved without fuss.

4

EasyJet

quick resolution of spelling mistake in the passenger name, free of charge via chat

5

EasyJet

quick resolution. Good communication

5

EasyJet

quick response and question answered promptly.

5

EasyJet

quick response.issue sorted quickly with extremely helpful customer service advisor

5

EasyJet

quick to respond, clearly communicated, and provided a quick solution

5

SAS

quick, effecient, cheapvery solid performance

5

EasyJet

quick, efficient, clear and correct

5

EasyJet

quick, kind and efficient help from Malak :)

5

EasyJet

quick, polite and answered my question

5

EasyJet

quick, precise and very helpful

5

EasyJet

quick... and my request was taken care of.

5

EasyJet

quicksmart, efficient, kind

5

Iberia

racist hopeless company.Lost luggage, major delays and an array of nonsense information.Don't risk your money/belongings on a cheaper flight

1

Ryanair

raised an enquiry with them over 1 week now and no body has gotten back to me.

1

Turkish Airlines

ravelled on TK168 SIN-MEL on 10/12/24. Overall, I don't think it's deserving of being ranked 7th best airline in the world. Yes, food was pretty good, especially the dessert. And inflight entertainment has a wide range of selections. But that's where it starts getting bad. Service is horrible, they take a long time to clear your trays (2 hours) and the only time I pressed the service button, took them a good half hour to even attend to me and a further significant amount of time to serve my wine. Not to mention the drink selections are limited with only beer or wine. I asked the guy for what beers they have, he gave me a heineken and walked off. They ram the service cart through the aisle like a bulldozer without giving verbal warnings or stopping. My wife was sleeping and extended into the aisle by a bit, they hit her with the cart a few times without any apology. Also baggage took 1 hour to unload on arriving in Melbourne, not sure if this has to do with the airline or just the airport but I think it's worth mentioning.

2

Ryanair

raynair is worst airline in the world they took 55Â£extra in Paris airport even no my fault ðŸ˜¢ totally rubbish raynair line

1

EasyJet

reallly quick and supportive.

5

Vueling

really bad. do not fly with vueling. never on time, cancels flights without refunds since the ''customer service'' does not exist. vueling does not have customer service. they will never refund you! getting any valid information is really hard. the aircraft machinery feels unpredictable, and hence unsafe, which is why my flight was cancelled, too dangerous to fly.

1

Turkish Airlines

really disappointing service, told me that the baby bassinet is confirmed. Then when I call after a month near the flight to confirm the seat number, you agent now says that I cannot have the baby bassinet, as it was not confirmed, while I was told that my baby bassinet was confirmed when I called the first time.

1

EasyJet

really fast

5

EasyJet

really good customer service. Helped me fixed a situation

5

Jet2.com

really good service, friendly staff .

5

Jet2.com

really good value for money, the air crew are great & the planes are clean & comfortablewould always fly with jet 2

5

EasyJet

really greatful that Yoursa could amend my booking as i was getting stressed out that i would not get to see my family.

5

EasyJet

really helpful and patient customer service

5

EasyJet

really helpful person i am very happy with his service

5

EasyJet

really helpful!

5

EasyJet

really helpful, and resolved the issue within a matter or minutes.

5

EasyJet

really impressed with the kindness and thoughtfulness of the agent. sorted my enquiry out asap. really happy, will be booking with easyjet again!

5

Jet2.com

recent trip to girona bang on time and even early coming home, perfect .staff were first class very helpful

5

Ryanair

recently booked a return flight to turin. It was rescheduled, so I claime dmy monie sback - its taken over 6 weeks and continued failed promisesthe refund paid today, is short by the cost of Ryan Air insurnace costs - just the flight an dseats - why ?continually asked Ryan Air to refund there own insurnace for which I paid one whole bill in one payment to Ryan Air - they continue to refuse to comment and refundso the question remains, if you need insurance c over, why buy Ryna Airs product ? - its difficult enough to get a correct and timely refund fo ra cancelled /unaccpetbale flight - so why add to your painI certianly wont be buying ryan air insurance again- why when there are other products available with just a simple websearchits your money - do you also want to lose it like I have ????????????

1

Pegasus Airlines

recently flew with pegasus from stansted to antalya i was a bit apprehensive when i read all the bad reviews on this site.Yet i was pleasantly surprised and would rate this airline as good as all the economy airlines ie easyjet tui ryanair etc flight was an half hour delayed there and back put thid day and and age i can put up with that.staff were polite and efficient in everything they did.it seems to me people on this site want everything for nothing pegasus site quite clearlt states one piece of hand luggage yet people still moan when they get to checkin or boarding they have to pay extra and as for moaning you cannot have free water name an airline which does 2 euros for abottle of water isnt going to ruin anybodys day.i am flying same route in september and cant wait

4

Ryanair

recently flew with ryanair and to be on the safe side opted for a baggage allowance so not to be stung with added fees at the airport. check-in was fast and there was no queue which was good. the airline gets to from a to b (usually via a train into the city) but it's value for money...cheaper than the rest for what i wanted. not after luxury here, just to get to my destination at a good price. i did find however that the airline staff were constantly up and down selling stuff...but i guess that's business for you!

3

Ryanair

recently flew with ryanair and was extremely dissapointed by there customer services.Missed our flights back home and got charged Â£110 each to be transfered to the flight the next day and that was after trying to get through the language barrier!While bpoarding the flight peoples suitcases where falling out from above our heads because there wasnt enough overhead space for everyones bags and although we had paid for reserved seats at the front we were told we werent allowed to sit there...!Would not reccomend them to anyone...

2

Norwegian

reclamo 180808-003092Terrible experience with Norwegian Airway.Myself and my friend decided to book a roadtrip to the U.S.A. thus we bought a direct flight from Milano (ITA) to Los Angeles (USA) around March 2018. We started to book our hotels, cars, excursionsâ€¦ But a couple of months after we received the (first) bad news: the flight has been cancelled, as all the direct flights from Milano. Despite some trouble at the office (yes, we both work, and we are not professional travelers: this means that some organization with holidays and so on it is requiredâ€¦.) we decide to re-book a new ticket, with one stop. We choose among the list that Norwegian Airway proposed to us: Napoli â€“ Barcelona (via Vueling) and then Barcelona â€“ Los Angeles on the 3 rd of August. Thanks to Booking (and the free cancellation) we haven't lost any money, but still once again: book the hotels on the new date , find the car, the local tripâ€¦. Time consuming activities!By the way on the 3 rd of August, when the travel was about to start, the worst thing happened: the flight from Napoli to Barcelona had 2,5-ish hours of delay. Even if we tried to call the customer care for a quick solution, we had no way to take the flight for Los Angeles.The customer desk in Barcelona airport proposed to us a new booking (the 3-rd!!!): a flight for the day following, with a stop in Stockholm and a total duration of 16h 50m. This solution was absolutely not feasible for the following reasons:* Our veryÂ first booking was a direct flight from Milano to Los Angeles, that became a 3-stop flight: Napoli â€“ Barcelona, Barcelona â€“ Stockholm, Stockholm â€“ Los Angeles, with a total duration of about 40 hours! Unacceptable.* If we had chosen to fight the day following, we would have lost: one day an half to spend in Las Vegas and the reservation of the car needed for all the travel* Since our travel was supposed to be of 6 full days, to lose 1 day and half means to lose about the 25% of the whole trip.We thus decide to not accept the flight since the travel was compromised and we asked for a way to go back home. The answer was that the policy of the company was just to offer a new booking on the same city, and no chance toÂ fly back to Naples. Same situation for the hotel: if had accepted the 3 rd booking, the company would take care to provide us an accommodation for the night, otherwise everything would be on us.This is exactly what happened: we have been abandoned in a very crowded Barcelona (in august is not too easy to find a spot to sleep with zero notice) and no ticket flight to go back home.We thus spent the night without any accommodation in Barcelona!

1

EasyJet

refund for cancellation wasnt made to my credit card but only as form of a voucher. This is not what I had asked nor was I informed. Easyjet should be a lot more clearer.

1

Ryanair

refused a disabled person a refund when he was taken ill and unable to travel.No heart No consideration for anyone but themselves.

1

Eurowings

refused to board after making us pay extra for suitcases. manager not capable of managing stress. they never responded to refund requests

1

EasyJet

refused to cancel or amend flight for free after travel corridor was lifted to Prague, had to pay amendment fee after customer service advised if it was not on their official website then they couldn't help even though it was on govt website, refused to let me discuss with manager or give me their name

1

Turkish Airlines

refused to help us with the credit card verification - they only informed us of this at check-in and refused to help us find a way to solve the issue.We even got a form from THEIR WEBSITE to authorise the credit card used for the booking but this girl working at the desk at Schipol refused to help us and was so unfriendly. Worst experience with an airline ever. DONT EVER FLY WITH TURKISH AIRLINES AGAIN.

1

EasyJet

refused to return my deposit when the hotel burned down.

1

EasyJet

regular customer, fly with easyjet v v often and you were so unhelpful in this case - "computer says no" wish i could give zero stars

1

Jet2.com

relatively comfortable and not too busy, particularly on the return leg of the trip. Unfortunate that there were delays caused by weather (both directions), but not the fault of Jet2.

4