Airline
stringclasses 16
values | Review
stringlengths 6
5.97k
| Rating
int64 1
10
|
|---|---|---|
Jet2.com
|
relatively on time and comfortable enough as with most Jet2 flights I have had
| 4
|
Jet2.com
|
relaxed and comfortable journey, staff very friendly
| 5
|
Jet2.com
|
reliable and good comunication, although getting more pricey
| 4
|
Lufthansa
|
reliable pros.
| 5
|
Jet2.com
|
reliable, good service
| 5
|
Ryanair
|
relocated for no reason away from my family this airline sucks don't fly it lol
| 1
|
EasyJet
|
rep didn't know how to help with my issue, he didn't even try to find a real solution, he cut the conversation as soon as he realized he didn't know what to do.
| 1
|
SAS
|
resold my purchased seat and gave me a middle seat. I am a disabled person who needs an isle seat for my leg comfort. I purchased the seat but they re-sold my seat to someone else and gave me an middle seat. suffered thru the trip and no refund when I asked for the purchased seat.
| 1
|
EasyJet
|
resolution was fast the agent daniel handled the cahet very well
| 5
|
EasyJet
|
resolved my issues quickly and efficiently
| 5
|
EasyJet
|
resolved my problem quickly. thanks
| 5
|
EasyJet
|
respectfully person Ashraf helped me a lot thank you
| 5
|
EasyJet
|
response time was ridiculous!
| 1
|
EasyJet
|
responsive and helpful, but waited too long
| 4
|
Norwegian
|
return flight from los angeles 23rd march cancelled for me and my partner by norwegian air left stranded in the end. booked another flight from los angeles returnedhome.claimed money for return and extra flight.still waiting formoney claimed.now oct 31st.avoid norwegian air usless. you like to lose money go aheadno help at all avoid we are living in difficult times and i need my money back
| 1
|
Ryanair
|
returned from spain on 8th aug...flight actually ok.staff not that helpful but ok....real problems with cleanliness though...they supposidly clean loos after use and new filters are supposed to be installed because of covid...the paper towels were still in refuse chute from flight before..that being the case cant really trust anything...we need to travel to keep economy going but need to trust we are safe not so sure we are!!!!
| 3
|
EasyJet
|
reviewed even before flight. Costumer service apauling, paid speed boarding and went last in queue. not the speed bording, all other passengers queue. when question why just got ignored, unpleasant start.
| 1
|
EasyJet
|
right at the boarding gate , staff member asked me to put my Easyjet approved B&M pull along bag under the seat type into the measuring frame. it had 2 metal strips screwed at each end to narrow the frame by 8 mm so it would not fit by just 1 of the wheels . The staff said that will be £50 or you are not getting on the plane . I managed to Jam it in with a lot of effort. On the the return flight it fitted like a glove . A new scam to get cash off travellers someone less strong would not have coped
| 1
|
Ryanair
|
rip off cc charges. fog hit bristol on return leg from ireland, dumped us at birmingham, lied about transport to get us off plane, then just left us stranded in birmingham. i had to help two elderly ladies who were left,as ryanair didnt give a s**t. cost me more than the flight to get home late pm from birmingham, get to bristol collect car and get home again.they may be cheap but its a false economy. if all goes well its fine, one slip up or problem and you are *****dno wonder their smarmy owner is a multimillionaire he has no concience!!
| 1
|
Ryanair
|
ripped me off for over £200 and left me stranded with their car hire (please do not use it as you will fall victim to their t's & c's and unwillingness to help) after saying they don't accept debit cards... Flights are terrible delayed & rushed, service disgusting, salesy & unattentitive, they won't seat you 'near' partners unless you pay a premium regardless of if you book numerous seats, will probably take your hand luggage off you as the two bag policy means no room in overhead cabins, will probably treat you like crap and will probably not care... Never fly with these again!!!
| 1
|
EasyJet
|
robotic answers, no human compassion and took a while to respond as clearly talking to other people
| 1
|
EasyJet
|
robotic, absolute lack of empathy, with an attitude.
| 1
|
EasyJet
|
robots can't help - flight canceled u gave me an awful time instead I don't want and cant do- no answer on the phone -robot can't help what do I do????? what a scam
| 1
|
Ryanair
|
rubbish customer service- like a frankenstein of airplanes working together - you wont get any support with these jokers
| 1
|
EasyJet
|
rubbish service- very little assistance too little too late when things go wrong! will avoid easyjet in future
| 1
|
EasyJet
|
rubbish what a joke
| 1
|
EasyJet
|
rubbish, unhelpful, offered no resoluton
| 1
|
EasyJet
|
rubbish. made no sense and didn't want to help me at all.
| 1
|
EasyJet
|
rubbish.She didn't give me enough time to answer
| 1
|
EasyJet
|
rude and unpleasant representativeclosed the chat without assisting
| 1
|
EasyJet
|
rude assistant
| 1
|
Ryanair
|
rude costumer service at airportShe take more money from me at airport for baggageIn website it was 35 eur and she took 45 to me and doesn't gave me a bill at all
| 1
|
Ryanair
|
rude customer service staff and couldnt care less cabin crewridiculous charges for a debit cardoutrageous prices for a cup of tea on boardsit down, shut up, belt up because we are goingthe original cowboy airline
| 1
|
EasyJet
|
rude customer service. app is broken
| 1
|
Ryanair
|
rude staff who we overheard laughing at passengers.
| 1
|
EasyJet
|
rude, impolite, useless
| 1
|
Ryanair
|
ryan air customer service was really bad!!ive made a claim about my lost luggage and they didn't help they said the system was down!!!!dont book and flight with this air line…
| 1
|
Ryanair
|
ryan air very helpful there live chat is good and the best way to contact them managed to book and reserve 2 seats in advance which meant i could print my tickets off early and not panic 4 days before my flights only cost an extra £4 to do if you read ryan air's policy correctly then you should have no problems finding a good priced flight and also print your tickets well in advance for a small price there prices are much cheaper than other air lines just need to take your time and get things right
| 5
|
Ryanair
|
ryanair are only interesting in taking peoples money, me and my girlfriend was in malta just before the covid 19 lockdown in the uk. we had to pay £200 for our tickets because ryanair refused to change our flights, the plane was late and the service was shocking. the flight attendants was rude and could of at least smiled. miserable staff and miserable experience
| 1
|
Ryanair
|
ryanair changed flight times 4 months before departure (and before full payment was due). Email said -> you can change your flight free of charge. Thats not true, first you have to make a full payment and only then will they change your flight. Complete failure when they give you the option but you have to jump through their hoops to correct it.
| 1
|
Ryanair
|
ryanair continue to scam money with extras rude staff and ineffective. Could organise themselves out of a wet paper bag
| 1
|
Ryanair
|
ryanair suits me as i only do a 5 day stay somewhere and only need a carryon small bag so bo extra costs. its abit of a tight sqeeze if your tall or not slim as even guy by me wasnt fat and he striggled putting belt on. the price of flying suits me to visot my elderly father and if i am uncomfortable for thr hour flight i dont care at that price. i wouldnt beable to visit my father regular if wadnt for ryan air cheap prices and the airport is close to me and i can park my car at airport.
| 3
|
Ryanair
|
ryanair tickets are only cheap because nobody would use them otherwise. flights are always late. if the gate closes at 10 you wont start boarding till about 10:30!
| 1
|
EasyJet
|
saddened that a Major Airline chat team is unaware of forthcoming refuelling strikes at Edinburgh Airport commencing the 18th December. Response check back two days before travel....
| 3
|
EasyJet
|
saif was very helpful
| 5
|
EasyJet
|
saif was very nice and fast
| 5
|
Ryanair
|
same as everyone !!MINUS 10 STARSour flights cancelled, tried link to ask for refund took several days before it worked !! said 7 days for refund.after 7 days had e mail saying will take 28 days to process REFUND,,,,,guess what at 28 days had an e mail giving me a credit note that I don't want !!you can link off e mail to ask for refund, all it does is take you to a page to claim voucher back !! by the way same flights next year almost doubled in price ( aer lingus herer we come !!) , to ask for refund go to live chat !! if you pass go you don't get a refund !! live chat ,,theirs one,, no ones their so you cant ask for a refund you've already asked for and not had having been told you would receive it.POOR CUSTOMER SERVICE WILL COST YOU MR OLEARY !!! Im now an ex customer , if it costs me more to fly with some else I WILL PAY extra, PEOPLE DONT FORGET !!!! I hope everyone else does same and puts you out of business
| 1
|
Ryanair
|
same as lveholidays lies lies lies still waiting for cheque they say was sent 16th oct going trading standards and doing charge back ever again
| 1
|
EasyJet
|
same as others, been issues a voucher due to covid, but can only redeem voucher over the telephone.... except no one answers. been on hold for over 2 hours to get cut off, more than once!we are desperately trying to rebook our flights as the prices will start to increase or worse sell out.utterly shocked.
| 1
|
EasyJet
|
same problem as someone else posted. I had 2 bookings, I rebooked one of the bookings for a different date only to find that this has disappeared totally from my account? the other booking I had to do a chargeback. If only they would speak to people and answer Tweets and messages !
| 1
|
Grupo AirFrance-KLM
|
same trappings as a low cost carrier: extra charges for every single thing, constantly upselling stuff you don't need, extremely restrictive luggage size requirements. And all for the price of a more "premium" airline...
| 1
|
EasyJet
|
sarah gave fab customer service and made my booking journey very easy.
| 5
|
Ryanair
|
sat me and my wife apart for the sole reason of being spiteful and milking more money from us. appalling customer service.
| 1
|
EasyJet
|
sat on the chat with no update for an hour. it would be helpful to tell you where you are in the queue so you know whether its worth waiting or if you've just been cut off.
| 1
|
EasyJet
|
sat waiting for over 40 mins for some help never came
| 1
|
Norwegian
|
scam company - still trying to use the points i had to accept when our flight to LA got cancelled during covid. flights are overpriced compared to others - they won't allow you to use points to pay for taxes - only fly direct to like 6 places and everything else is through Oslo. Used to be great- now they have become thieves
| 1
|
Ryanair
|
scam company and boycott this shaitt company they charged me for a gift bag I bought at the airportboycott boycott this greedy mfc I curse your ch*ldren probably that's where it hurts u more
| 1
|
Wizz Air
|
scammers, 8 hours delay and they don't want to pay me compensation0.01 star👎
| 1
|
Ryanair
|
scammers, never got our money back from a cancel flight, staff are rude, and they try to make coins on any situations, ridiculous!
| 1
|
Vueling
|
scamming airline. No offices based in Uk. They will cancel flights and ignore emails and steal your money with no way of getting refunds. No recourse in UK courts as they are not based here. AVOID AVOID AVOID
| 1
|
EasyJet
|
scandalous easyjet.I paid for 3 seats on a flight going out 27 August,coming back 7 Sept.. the flight going has been cancelled..I tried to move the flights through the app,can only change return flight and they want another 109 pounds...I went online to move them and they want another 133 pound.Now if I went to book the same flights today I would get them for the same price as I paid in the first place...Their easyjet are scamming loyal customers..I have been waiting over 3 hours on the phone.JOKE.
| 1
|
Wizz Air
|
scum of the earthyou start with the flight booking at around 200£ and they have strategic "errors" in place on the platform, I ended up with double the price.they canceled our flight days before, and did NOT take responsibility for anything. ended up paying 50% more for the EXCT SAME FLIGHT they said was canceled!!! same hour, same airportcountless complaints with no resolutionwe always pay for priority just to be the first on the plane and avoid the chaos. THEY NEVER RESEPECT PRIORITY, we had non-priority people board before us.AVOID AT ALL COST. this company needs to get a moral compass or to disappear from the market
| 1
|
Ryanair
|
searched for flights on Google Flights and entered the passenger's ages and then it directed you to the Ryanair website to enter the passenger name and pay. later Ryanair said flights are not allowed for teens
| 1
|
Jet2.com
|
seats had hardly any cushioning , and after the flight was delayed for 2 hours we had to endure a drunken yob shouting .
| 1
|
Jet2.com
|
service from staff was quick and efficient, I always find Jet2 the best of budget airlines.
| 4
|
EasyJet
|
service is crap.. delayed flight for nearly 3hours.. hello credit card company for this poor service
| 1
|
Jet2.com
|
service is good,but walk to aircraft is too far and in in inclement weather even worse. leeds bradford is not a pleasant experience for travellers.
| 4
|
EasyJet
|
service is great but waiting for chat was more than 30 min
| 5
|
EasyJet
|
several recent issues indicate easyjet give zero customer care. i am done with easy jet . They called my mum a liar and in a spearate inciodent have basically abandoned me as i booked through dohop. It is appalling. this is two major issues twive in 3 mths. Will avoid infuture. zero customer care
| 1
|
Ryanair
|
sham of a company that tries to nickle and dime you on every possible chance, I would NEVER advise using this airline unless you absolutely have no other option
| 1
|
Ryanair
|
shame about never ending tooting for extra money on board plus their fanfare if they are on time. I suppose if you could disconnect your ears, it would not be so bad. Interesting on board magazine (easy jet copycat).
| 3
|
Wizz Air
|
shame i cannot leave a 0 star review to this scam company.purchased 3 tickets for me my wife and a 2 month old baby, from uk to Romania and return. checked in without buying priority and guess what ...I was designated seat 4 and she with the baby seat 27, not even a change to ask someone to change seats.For return even better I got seat 9 and she got 34 with the baby, so I had to go and purchase a seat but they would pretend that no other seats were available either close to her or close to me, only to make me pay for 2 seats and not just 1. I changed my mind and refused to pay for 2 seats only to come back few minutes later and check again when suddenly there were seats available next to me (2 seats) and close to her as well.Very cheap tricks to make you pay more.the sad thing is this is the only option for us to use so unfortunately we will have no choice but to use them again.And so it looks like even if a company has 1 star average on trustpilot they still survive because or probably unfair advantage.
| 1
|
Turkish Airlines
|
shameful behaviour to transfer 720 GBP instead 873GBP and then ignore me for 6 days and then say to contact my bank. Where is the evidence you transferred full amount? 153 GBP is missing
| 1
|
EasyJet
|
she helped me, with patient and heart. Just for her I'll buy again with easyjet
| 5
|
EasyJet
|
she is good, easy to communicate
| 5
|
EasyJet
|
she made it easy.
| 4
|
EasyJet
|
sheet company... You have a problem ? Impossible to contact them, with telephon or email... Sheet, really !
| 1
|
EasyJet
|
shitjet ..the worst airline in the uk and in europe.keep away from this airline. pay more money and use proper airline no headache. very bad customer service ..They arenot helpful.customer service can not even speak good englishi donot know where they are based.somewhere in india maybe ..
| 1
|
EasyJet
|
shitty flight and policies. Improve them and make them practical.
| 1
|
EasyJet
|
shocking check-in process... so far
| 1
|
Ryanair
|
shocking customer care from ryan air government say i can t travel and spain won t allow me through there borders but ryan air not cancelled my 21st june flight. If i wish to change the dates of my flights i have to pay a fee to do this , this is totally ridiculous. It is about time the government did something about ryan air. I used to praise ryan air before this pandemic but now i shall be telling friends and family to boycott ryan air.
| 1
|
EasyJet
|
shocking customer service will be complaining
| 1
|
Ryanair
|
shocking customer service!their rent a car company is pathetic!Caused us massive problems and didn't return the money even it was their desk assistant who messed up!Will not be using them ever again!Wouldnt recommend them either!
| 1
|
Ryanair
|
shocking customer service, paid for 6 fast track passes but when we arrived fast track wasnt availble.requested a refund and was only only refunded for 2, have sent many complaints but im still owed money
| 1
|
Ryanair
|
shocking got flights booked ryanair change them to terrible times and won't give us a refund as it isn't confirmed but could be upto 14 days before we go. How can i organise a stag do 14 days before. Is this climate you would think airline companies would want good press not bad
| 1
|
Ryanair
|
shocking, don't reply, tonnes of hidden fees, lie on social media that you're talking to a real person when you're not
| 1
|
EasyJet
|
shocking. Choose a different airline if you can. Lost our luggage in July, received a reply in October.Communication is appalling and frustrating and they haven't yet acknowledged a basic compensation payment
| 1
|
Iberia
|
short trip, from Venice to Madrid. Traveled business, so I cannot asses for non-business. But the food was AMAZING! keep doing that great of a job Iberia and I'll catch you again next month!!!The whole experience was actually very good. A very punctual airline and the crew was professional. It took me a bit to check in, not sure what the issue was. But all else was fine.
| 5
|
EasyJet
|
short waiting time for human interaction, efficient support.
| 5
|
Ryanair
|
shut your operation down Ryan sweet girl, i found out that AIR means dick in Arabic. You are now good, you foockin coonts. Yo trusty pilot, let us curse.
| 1
|
EasyJet
|
simple and effective
| 5
|
EasyJet
|
simple no issues great service
| 5
|
EasyJet
|
simple, straight forward and helpful
| 5
|
EasyJet
|
simple, straight forward and uncomplicated process
| 5
|
Lufthansa
|
simply disgraceful .. totally unacceptable.. I wrote a review back in July, regarding my delayed luggage for a whole week and my cancelled connecting flight from Frankfurt to Manchester on 2/7. The flight was in aroung 21:00 h in the evening and there was no sould in he airport to help. I left the feedback as I was told to do with FB ID 36017501 and was promised a compensation beginning of August, then nothing since. So I left another feedback in December and another FB ID 35886264 and another FB ID 36527385 and received a very small comensation, which is not what I have been promised in August. It is a shame that such a big company is unable to follow up on a simple feedback/request. The amount received is a ridiculous amount for a Business class traveller. I have always used Lufthansa, but will think twice before doing so. Customer Service is also rubish.
| 1
|
Vueling
|
since march 2020 i can't get money being refunded for two canceled flights across spain due in april. yet in march i requested a refund pushing a respective button at the website then ,in return, received an email from vueling guiding to make a phone call to apply for cash refund (again, why?, i'd already made the refund request) to barcelona. ever since i can't make it out to an operator to request the flight credits being exchanged to cash. (and that's the trick #2 goes, obviously) . i called dozen times from moscow to barcelona , each time ending up the ansewring machine hanging up. no putting on hold, ever. looks like there is no such an option whatsoever. i am really surprised that in europe this sort of business is eligible. thriving, maybe? alas, chaos overwhelming. btw, here in russia , rogue business is an everyday reality, though, you can consider talking to an operator at anytime. e.g. s7 copied the same illicit scheme of " flight credits ", and had frozen my money as well, though, they dont hide away from customers.any vueling people here, pls elaborate. i need a solution.
| 1
|
EasyJet
|
site is completely buggy. no easy way to sign in, reset password, request VAT invoice. Nothing works
| 1
|
Ryanair
|
site is easy to use and booking in before hand makes it very easy to go thru the airport. no long waiting in line
| 4
|
Jet2.com
|
slight delay but made up time friendly staff
| 5
|
Ryanair
|
slow and you land far away from your destination
| 2
|
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