ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
EasyJet	slow reply slow reply	1
EasyJet	slow response, Ayham as for permission to check the query which I thought her was checking previous notes but I need to repeat my question.	1
EasyJet	slow to respond, no help in an emergency. fobbed off to an email address	1
EasyJet	slow, not helping at all, left in the middle of the conversation	1
Jet2.com	small delay In departure .on arrival at Liverpool Jet 2s arrival gate is the very furthest from the door into the arrival hall. 15 minutes walk in wind and rain	2
Ryanair	small space on planes for foot room	3
Jet2.com	smiling, helpfull staff who seem to genuinely mean what they say	5
EasyJet	smooth and explain very details	5
Jet2.com	smooth check in at both ends , just missing some reading material to break up the time	4
Jet2.com	smooth journey, on time and good onboard service	5
Ryanair	so after booking a holiday in jan2020 for june 2020 with love holidays who actually come out with credit for their part, i finally had a refund from these robbers! let's get 1 thing clear,it has been a long & tedious journey & even thou my money has been returned,we will never ever fly with michael o'drearys airline again! liar...i hope you go bust	1
EasyJet	so annoy no awnsfer	1
Grupo AirFrance-KLM	so cheap but standards and customer service terrible	1
Ryanair	so disappointed - i booked flights yesterday only to discover, due to having a pet, the dates wouldnt work out - so i went back online today (24 hours later) and i had to pay an extra Â£400 to change them - i am thoroughly sickened. I could not get a rep on the phone and did eventually chat to someone who said sorry there is nothing we can do - so it cost me Â£180 to change 2 flights and then the rest on the flight price difference - so upsetting - they could have waivered this - they are not losing out - so very sad but i wont book flights with Ryanair again this has upset me so much and im not easy to upset.	1
Wizz Air	so extremely bad!!! during the booking they raise the price so when you finally finish you can't finish, they claim that the tickets ran out!!! the tickets should be reserved within the few minutes you book! such an ugly disgusting company!!!	1
EasyJet	so far 2 hours on hold waiting to speak to someone....no news on queue time, number in queue etc- very frustrating	1
EasyJet	so helpful. my query wasn resolved very efficiently	5
EasyJet	so many helpful and kindful experience ! thanks a lot!	5
EasyJet	so pleased that they are staying afloat, may they continue. I have never had any issues with them and have flown many times	5
Norwegian	so poor service. 3 hours delay ... no compensation. never booking with them again.	1
Norwegian	so sad that i book a quarter in advance from Copenhagen - New York and return.9 of 10 flights in past 3 months delayed 1 hour or more8 of 10 flights with another carrier4 of 10 no dreamlinerEtc etc etc.They are for sure selling the trips knowing they can not deliver. And now the other Airlines are same on price so all you get better is gone.Good potentiel - horrible experiences	1
EasyJet	so slow at responding , she said wait for 3 minutes?	5
EasyJet	so slow. waited ages for a response, then moved to a different tab for a few mins - while I was away, the agent emailed something they must have guessed I already had, and promptly disconnect. didnt solve it. hopeless waste of time	1
Ryanair	so so dissapintingthievesI just lost money with them , never flying with Ryanair again !!!!!!	1
EasyJet	so we booked holiday for April paid Â£95 extra for early flights to now be told flights changed to original time an they won't refund extra paid first time with easy jet and will be the last	2
EasyJet	so when i actually got through the service was great - the getting through is totally rubbish - you need a timer to let us know the time to wait etc	5
Norwegian	solo poche parole per informare tutti i potenziali clienti che devono stare alla larga da questa compagnia di truffatori:volo di rientro da los angeles per roma del 23 agosto 2019. arrivati in aeroporto procediamo con il check in fai da te in quanto la compagnia fa unicamente il ritiro del bagaglio... fatto il check in andiamo a consegnare i bagagli da imbarcare e qua iniziamo molto male, ci pesano tutti i bagagli compresi quelli a mano e il tutto eccedeva di 9 kg satndo alla loro bilancia per una richiesta di pagamento di 150 dollari!!!!!!dopo avere discusso ampiamente sulla loro politica riguardo la gestione dei bagagli, acqusitiamo on line un terzo bagaglio (75 euro) per evitare di diver pagare 150 dollari, a loro non risultava quanto confermato a noi dalla compagnia sul sito web ufficiale e abbiamo dovuto pagare nuovamente altri 35 dollari per chiudere la procedura di imbarco bagagli!!!!!!!!ovviamente il volo era in rittardo di 40 minuti e non e' finita, se a bordo avete bisogno du una qualsiasi cosa che sia un bicchiere di acqua o un caffe', sappiate che tutto si paga.i sedili sono molto piccoli e lo spazio per le gambe e' decisamente piccolo, quindi fare 11 ore di volo e' una tortura sotto tutti gli aspetti.una truffa, state alla larga da questa compagnia aerea, se il volo lo pagate qualcosa in meno rispetto ad altre, mettete in preventivo di spendere altri soldi!!!statene alla lontana !!!!!!!!just a few words to inform all potential customers that they must stay away from this company of scammers:return flight from los angeles to rome on august 23, 2019. arrived at the airport we proceed with do-it-yourself check-in as the company only picks up the baggage ... once we check in we go to deliver the baggage to be loaded and here we start very badly, we weigh all the baggage including those hand and everything exceeded 9 kg by satync their balance for a request for payment of 150 dollars !!!!!!after having discussed extensively about their baggage handling policy, we buy a third baggage item online (75 euros) to avoid paying 150 dollars, they did not know what was confirmed to us by the company on the official website and we had to pay again another 35 dollars to close the baggage boarding procedure !!!!!!!!obviously the flight was in 40 minutes and it is not over, if you need anything on board that is a glass of water or a coffee, you know that everything is paid for.the seats are very small and the space for the legs is very small, so flying 11 hours is torture in all respects.a scam, stay away from this airline, if you pay for something cheaper than others, put in your budget to spend more money !!!stay away from it !!!!!!!!	1
EasyJet	solved my query within minutes, many thanks Abby	5
EasyJet	solved the issues within a couple of minutes and very friendly, thank you	5
Ryanair	some very sick individual in that company has saw fit to steal from the dead and dying they have decided it would be a good idea to remove clause 10.5 of their general conditions which had up to the 1st September allowed chronically/terminally ill persons unable to travel to seek a refund but the sick minds in that company have decided that it would be better if they stole that money too and who said there were no pockets in shrouds	1
EasyJet	some waiting time, but averall had all the information I needed	4
EasyJet	sorted quickly good service,	5
Jet2.com	spacious for a budget flight. Service is also 10/10	5
EasyJet	speak to a bot which provided no help then hold for 35mins to speak to a human too long to access help - stopped me buying the flightI have just received the reply below to my review which highlights it all. Clearly written by another bot - the Easy Jet reply is completely irrelevant - it asks me for a booking reference when the whole gist of my complaint is that the long wait times stopped my booking. Easyjet you are adding insult to injury. Train your customer services to read the complaint before responding with stock answers - its a joke.	1
Grupo AirFrance-KLM	spend 3 days to book online, but it would go through, called customer service and spend 71 minuttes to book the flight, she asked same question like 5 times and put me on hold like 10 times, i gave up in the end and booked ticket from third party website.extremely dissappointed,	1
Ryanair	spent 1hr 30 mins trying to check inonline before Im charged again 50 pounds by captain hook and his band of piratesthen find no option as I havr paid for non prioity luggage the chatbox staff member gave me RIDICULOUS advice to skip it i said theres no option to skip.she then cuts chatSTART ALL OVER AGAIN 1HR 30 MINS WASTED TALK TO SECOND PERSONI EXPLAIN SITUATION ONLY FOR HIM TO ASK ME HOW CAN I HELP!Then tells me after 45 minutes priority seating sold out WTH Ive paid and need to pay again on return flight thats all he jad to say BUT instead he kept telling me uve paid for priority sir more than once and Im telling him but boarding pass shows non. Ive Taken a screenshot of him saying this.then he explains u meed to pay twice sir but in tjat 45 min convo it is now sold out sorry.GOD! AWFUL PIRATES ARE RYAN AIR YOUARE PIRATES TOOK 50 POUNDS FRPM ME OUTBOUND AND NOW I TRY AND DO RIGHT THING YOUR STAFF ARE USELESS to explain to me the system.I aaked to speak to a manager but chatbox staff refused to get manager from his office.people be aware RYAN AIR ARE PIRATES THEY TRY CHARGE YOU 50 POUNDS FOR NOT CHECKING IN AND MORE FOR NOT CHECKIN IN ONLINE ON RETURN FLIGHT THEN EVEN THOUGH YOU PAID FOR PRIORITY LUGGAGE OUTBOUND THEY TRY AND CHARGE YOU AGAIN NOTHING SHORT OF THEFT AND A BAND OF PIRATESNOW I AWAIT MY FATE AT THE AIRPORT TO SEE HOW MUCH ILL PAY FOR NON PRIORITY SERVICE EVEN THOIGH I PAID FOR IT IN LONDONDISGRACEFUL!BUYER BEWARE OF THESE SHARKS AND PIRATES THEY'LL GET YOUR MONEY SOMEHOW AND YOU ARE POWERLESS TO STOP THEMNEXT TIME ANOTHER COMPANYsave yourselves and spend your money elsewhere.	1
EasyJet	spent a long time on the telephone passing on person to person and also from one number to another number. when you get through with special assistance someone speaks to you and then puts you on hold that long you just give up. Email them and don't reply. Very disgusted with the service	1
Ryanair	spent a month waiting for a refund and they send a voucher, while making it as hard as they can to let them know you want a refund not a voucher, i would recommend anyone to fly with an airline that shows more respect for its customers, ryanair's practices are illegal and immoral	1
Ryanair	spent over 3 hours on live chat service waiting to be connected every time i was the agent who was obviously dealing with other calls let my call lapse and cut me off. You can't check in online btw don't even try its useless fly with someone else	1
Jet2.com	staff always friendly and very organised and keep you informed should there be any problems	5
Jet2.com	staff always welcoming and making an extra effort to mange all requests.Thank you	5
Jet2.com	staff are very friendly which makes the flight experience much more pleasant	4
Jet2.com	staff are very helpful. always on time. clean planes good service.	5
Jet2.com	staff helpful every thing booked good wheelchair service on way out, at cologne, but very poor on return to BirminghamService on plane excellent. First time with Jet2 much impressed	5
SAS	staff looks tired and overworked and they are usually rude. company doesn't hold up to Scandinavian standards.	1
EasyJet	staff member was patient and amazing	5
Jet2.com	staff really attentive, assistance for my wife was excellent on our outward flight not so good on the flight back.	5
Jet2.com	staff si helpful and friendly	5
EasyJet	staff very helpful sorted in 5 minutes great service	5
Jet2.com	staff very pleasant, flight good	5
Jet2.com	staff very proffesional and helpful. ta	5
Jet2.com	staff was lovely , helpful	5
Grupo IAG	staff were amazing and professional . Plane was spotless. Nice little touch with the snack & drink.	5
Jet2.com	staff were excellent as usual, always a pleasure to fly with JET2	5
Ryanair	star for good prices ( compared to others )star for being transparentstar for easy booking process and easy to use website.No star for ''50% of flights ive been on been delayed for 20-40minutes''No star for app doesnt really show flight information or not being updated with that info, while airports boards have info updated.Also to add its kind a nonsense if you buy ''seat'' for 8-13Â£ you don't get priority boarding, I mean, you got the seat by the window, and everyone else will have to stand up for you to get your seat cause its not included in price slowing whole process in the end.Why not let everyone who is at the windows get priority boarding making it less time consuming to everyone getting their seats.As im logically thinking person i buy seat at window and go into non-priority line as last person as i don't fancy standing 1h in que to board, i rather sit till last moment and go board cause i know i got my seat paid for either way.	3
Ryanair	stay away - care about money not about people	1
EasyJet	stay on line to get things sorted was trying to on my api information that l put is date of birth in right for my friend who going with within 5min on line waiting for a answer they time up sorry l just need to is date of correct that all sorry l have no hoilday ref at min till l get home please confirm	1
Air Europa	still havent got money for the luggage they promised that the 100 euro we should have for buying clothes should be very soon on account still doesnt get it, my girlfriend have used about 20 hour writing letter to them , i talk in phone at least 40 times nothing happen and now its 8 months ago, dont travel with this scam company, you can loose lot of money	1
Ryanair	still waiting for refund for cancelled flights in March. Absolutely disgusting. Will never fly with ryanair again. I will pay so much more to not fly with them ever again. Other airlines so much better will always choose to fly with jet2 over ryanair. what a horrible company	1
Iberia	stingy in the meals included in the price. they offer nothing on 2 hour flights, stuff that only ryanair is capable of doing.they wrongly labeled my son's stroller and I could not use it in the connection airport, forcing me to go through security checks and the great distances of an intermediate staircase like madrid with a child in my arms. shamefulno services neither help for a baby of 1 year. 10 h flight without a cot, or moving people to give him space for sleeping.(flight IB6346 and 3486. 18 and 19 march 2022)	1
Jet2.com	stop changing the plane	2
EasyJet	stop charging customers for services they do not need.that is a scam.	1
EasyJet	straight answers after searching my booking no. on the flight to London. The flight was booked by a third party, and that causes the problem looking for the right Easy - Jet flight no.	4
Jet2.com	stress free travel from checkin to landing	5
EasyJet	struggled to access my online booking so went on to online chat only to be told that my flights have been cancelled in December and a refund given but not to med, agent couldn't give me any more info	1
Ryanair	stuck on hold for ever and having to pay for it - even though it's something i shuld be able to sort out on line	1
Lufthansa	such a bad experience not rescheduling my flight i do not want Lufthansa now i paid all my money no one helped me	1
Ryanair	super airplane! nice staff	5
EasyJet	super friendly, fast and helpful customer service	5
EasyJet	super helpful	5
EasyJet	super helpful and efficient - great service	5
EasyJet	super helpful and quick	5
EasyJet	super helpful and useful information	5
EasyJet	super helpful and very friendly	5
EasyJet	super helpful but took too long to get through to agent	5
EasyJet	super kind and helpful. Straight to the point	5
Jet2.com	super service at the airports and on board the flights	5
EasyJet	superbKnowledge	5
EasyJet	supposed to be flying to Catania on the 15th July that flight has been cancelled, and have been refunded for that flight.... but the return flight is still going ahead and have not been refunded for that one!!!surely soemone at Easyjet must know that passengers are going to catch that flight back to manchester as the flight out has been cancelled.trying to get arefund for that but trying to get through is a nightmare.worst customer service ever, have been trying to contact via twitter and phone for 7 weeks now but no one has bothered to reply.how can this be right for a company of this size be allowed to operate?	1
EasyJet	surprisingly, that was quickly resolved. I think a chat (with real people) is very helpful. Can't remember if this is something new or already existed	4
EasyJet	system doesn't work, go through the massive number of questions to book a flight.... get to the end, system down. and you need to start again and enter 100% of the info you just spent a long time entering. Very helpful	1
EasyJet	system wont allow a change of passenger flights on a group booking. It doesn't say this anywhere on the easyjet system.I have wasted an hour of my life trying to get through to anyone to get this result, although online help guides implied this could be done by speaking with a CS advisor	1
Lufthansa	t turns out that flying with Lufthansa was more like flying with an expensive version og Ryanair, rather than the quality airline that I always imagined. 1) We had four flights that were all delayed due to errors in their system, 2) our kids were put on exit seats allthough they are not eligeble to sit there ( it was only because of the personel at the airport that this was changed - otherwise we might not have been able to fly!), 3) there was no service on board (unless you were on first class off course), 4) we could have flown MUCH cheaper with a discount airlineAll together a crappy experience. The only positive was that the staff was friendly, but this was the LAST time ever with expensive german low quality	1
EasyJet	takes hours to make contact - very unhelpful response pushing me to speak to yet another person. Disabled people are not welcome on this airline.	1
EasyJet	taking advantage of Brexit- now no longer governed by EU rules unscrupulous companies will take advantage of the situation. So now they can change a flight time by any number of hours and as long as you are given reasonable notice you just have to suck it up. Take time off work (if you can) all at your expense and inconvenience. Customer service drop your calls, poor English on email responses and all questions not addressed. Book Ryanair for EU protection.	1
EasyJet	taking too long to answer, missed the contact message nearly 40 mins after the request.	1
Air Europa	tax payments will be only partially refunded for an unused flight.Against the Regulation (EC) No 261/2004).	1
EasyJet	ten of us went to turkey.we paid for six hold bags of 23 kgs including return journey.going from Gatwick we were charged extra Â£40 even though we had six bags all under 23 kgs.after lots & lots of arguements staff tells us that we running of time so when we come back we will get refund.After lots of emails exchanges no refund. Yet coming back we had same six bags and no extra charge.easyJet will not refund Â£40 and now they will not answer my email	2
Ryanair	terrible airline - wouldn't even give them one star if I could avoid it - STAY AWAY FROM THIS AIRLINE -	1
Ryanair	terrible airline. seats are not free and i have to pay every time. i have to pay for my boarding passes, all my luggage and on top of that there is no food in the 4/5 hour journey in the plane. furthermore there is a hysterical waiting time.	1
Ryanair	terrible booking process, awful customer service	1
EasyJet	terrible company- will never use easy jet again- will pay double / tripple / whatever it costs	1
EasyJet	terrible customer service	1
Turkish Airlines	terrible customer service and refund process...My flight was cancelled back in June and was given a voucher to use in the voucher. I called them asking how the voucher can be used and they say I can only use it in the sales office. however, all the sales offices seem to be closed in London. Now I asked the lady about this on the customer service centre and she kept on repeating the same message that I can only use it in the sales office and she refused my request to put me through to her supervisor. Now I am left a couple of vouchers but cannot use them.	1
EasyJet	terrible customer service chat bot, and application, it crashes many times, there is no history of thread or previous conversations, and very unhelpful. the people say they will stay live whilst you make changes, and then close it.	1
EasyJet	terrible customer service experience by phone. the website wouldn't let me make flight changes (error codes aplenty) so i rang the call centre. lots of reassuring noises and "i will definitely try to help you" but initially they tried to charge me the call centre price for flight changes (more expensive) despite the error being easyjet's fault. multiple long silent periods on-hold, total of 45 mins to make a simple change. woeful service.	1
Turkish Airlines	terrible customer service with call center responses. They do not seem to care.	1
Grupo IAG	terrible customer service.. huge overhead for changing a flight. available flights are not shown and they limit your change options online.. these guys are just really terrible... 1 hour waiting on phone for someone to answer.... in contrast any other airline has no more than 5/10 mins waitiing time..just typical world's first service...	1
Ryanair	terrible customer service...due to documented health reasons I was not able to travel however Ryanair said they did not care and refused to process any kind of refund or give me credit...f..k them.	1
Vueling	terrible customer serviceimpossible to change the password from the website (even if you are logged in)impossible to change the security questions from the website (even if you are logged in)at least 5 phone numbers provided by the virtual 'assistant' do not work ('this number is not in use').The phone number in UK and ES do work. You are put in a waiting queue 'forever' (I gave up after 20 mins to be honest) and there is no indication of the waiting time at all.The answering message says that you do not have to call 'Avios' for 'Vueling club' issues but they do not say who to call for 'Vueling club' issues. Moreover, the vueling club password reset mail redirects to a website which seems related to Avios which is utterly confusing.All this are big indicators to me that they do not really care about customers. TO AVOIDP.S. terrible waiting music too ;-)	1

EasyJet

slow reply slow reply

1

EasyJet

slow response, Ayham as for permission to check the query which I thought her was checking previous notes but I need to repeat my question.

1

EasyJet

slow to respond, no help in an emergency. fobbed off to an email address

1

EasyJet

slow, not helping at all, left in the middle of the conversation

1

Jet2.com

small delay In departure .on arrival at Liverpool Jet 2s arrival gate is the very furthest from the door into the arrival hall. 15 minutes walk in wind and rain

2

Ryanair

small space on planes for foot room

3

Jet2.com

smiling, helpfull staff who seem to genuinely mean what they say

5

EasyJet

smooth and explain very details

5

Jet2.com

smooth check in at both ends , just missing some reading material to break up the time

4

Jet2.com

smooth journey, on time and good onboard service

5

Ryanair

so after booking a holiday in jan2020 for june 2020 with love holidays who actually come out with credit for their part, i finally had a refund from these robbers! let's get 1 thing clear,it has been a long & tedious journey & even thou my money has been returned,we will never ever fly with michael o'drearys airline again! liar...i hope you go bust

1

EasyJet

so annoy no awnsfer

1

Grupo AirFrance-KLM

so cheap but standards and customer service terrible

1

Ryanair

so disappointed - i booked flights yesterday only to discover, due to having a pet, the dates wouldnt work out - so i went back online today (24 hours later) and i had to pay an extra Â£400 to change them - i am thoroughly sickened. I could not get a rep on the phone and did eventually chat to someone who said sorry there is nothing we can do - so it cost me Â£180 to change 2 flights and then the rest on the flight price difference - so upsetting - they could have waivered this - they are not losing out - so very sad but i wont book flights with Ryanair again this has upset me so much and im not easy to upset.

1

Wizz Air

so extremely bad!!! during the booking they raise the price so when you finally finish you can't finish, they claim that the tickets ran out!!! the tickets should be reserved within the few minutes you book! such an ugly disgusting company!!!

1

EasyJet

so far 2 hours on hold waiting to speak to someone....no news on queue time, number in queue etc- very frustrating

1

EasyJet

so helpful. my query wasn resolved very efficiently

5

EasyJet

so many helpful and kindful experience ! thanks a lot!

5

EasyJet

so pleased that they are staying afloat, may they continue. I have never had any issues with them and have flown many times

5

Norwegian

so poor service. 3 hours delay ... no compensation. never booking with them again.

1

Norwegian

so sad that i book a quarter in advance from Copenhagen - New York and return.9 of 10 flights in past 3 months delayed 1 hour or more8 of 10 flights with another carrier4 of 10 no dreamlinerEtc etc etc.They are for sure selling the trips knowing they can not deliver. And now the other Airlines are same on price so all you get better is gone.Good potentiel - horrible experiences

1

EasyJet

so slow at responding , she said wait for 3 minutes?

5

EasyJet

so slow. waited ages for a response, then moved to a different tab for a few mins - while I was away, the agent emailed something they must have guessed I already had, and promptly disconnect. didnt solve it. hopeless waste of time

1

Ryanair

so so dissapintingthievesI just lost money with them , never flying with Ryanair again !!!!!!

1

EasyJet

so we booked holiday for April paid Â£95 extra for early flights to now be told flights changed to original time an they won't refund extra paid first time with easy jet and will be the last

2

EasyJet

so when i actually got through the service was great - the getting through is totally rubbish - you need a timer to let us know the time to wait etc

5

Norwegian

solo poche parole per informare tutti i potenziali clienti che devono stare alla larga da questa compagnia di truffatori:volo di rientro da los angeles per roma del 23 agosto 2019. arrivati in aeroporto procediamo con il check in fai da te in quanto la compagnia fa unicamente il ritiro del bagaglio... fatto il check in andiamo a consegnare i bagagli da imbarcare e qua iniziamo molto male, ci pesano tutti i bagagli compresi quelli a mano e il tutto eccedeva di 9 kg satndo alla loro bilancia per una richiesta di pagamento di 150 dollari!!!!!!dopo avere discusso ampiamente sulla loro politica riguardo la gestione dei bagagli, acqusitiamo on line un terzo bagaglio (75 euro) per evitare di diver pagare 150 dollari, a loro non risultava quanto confermato a noi dalla compagnia sul sito web ufficiale e abbiamo dovuto pagare nuovamente altri 35 dollari per chiudere la procedura di imbarco bagagli!!!!!!!!ovviamente il volo era in rittardo di 40 minuti e non e' finita, se a bordo avete bisogno du una qualsiasi cosa che sia un bicchiere di acqua o un caffe', sappiate che tutto si paga.i sedili sono molto piccoli e lo spazio per le gambe e' decisamente piccolo, quindi fare 11 ore di volo e' una tortura sotto tutti gli aspetti.una truffa, state alla larga da questa compagnia aerea, se il volo lo pagate qualcosa in meno rispetto ad altre, mettete in preventivo di spendere altri soldi!!!statene alla lontana !!!!!!!!just a few words to inform all potential customers that they must stay away from this company of scammers:return flight from los angeles to rome on august 23, 2019. arrived at the airport we proceed with do-it-yourself check-in as the company only picks up the baggage ... once we check in we go to deliver the baggage to be loaded and here we start very badly, we weigh all the baggage including those hand and everything exceeded 9 kg by satync their balance for a request for payment of 150 dollars !!!!!!after having discussed extensively about their baggage handling policy, we buy a third baggage item online (75 euros) to avoid paying 150 dollars, they did not know what was confirmed to us by the company on the official website and we had to pay again another 35 dollars to close the baggage boarding procedure !!!!!!!!obviously the flight was in 40 minutes and it is not over, if you need anything on board that is a glass of water or a coffee, you know that everything is paid for.the seats are very small and the space for the legs is very small, so flying 11 hours is torture in all respects.a scam, stay away from this airline, if you pay for something cheaper than others, put in your budget to spend more money !!!stay away from it !!!!!!!!

1

EasyJet

solved my query within minutes, many thanks Abby

5

EasyJet

solved the issues within a couple of minutes and very friendly, thank you

5

Ryanair

some very sick individual in that company has saw fit to steal from the dead and dying they have decided it would be a good idea to remove clause 10.5 of their general conditions which had up to the 1st September allowed chronically/terminally ill persons unable to travel to seek a refund but the sick minds in that company have decided that it would be better if they stole that money too and who said there were no pockets in shrouds

1

EasyJet

some waiting time, but averall had all the information I needed

4

EasyJet

sorted quickly good service,

5

Jet2.com

spacious for a budget flight. Service is also 10/10

5

EasyJet

speak to a bot which provided no help then hold for 35mins to speak to a human too long to access help - stopped me buying the flightI have just received the reply below to my review which highlights it all. Clearly written by another bot - the Easy Jet reply is completely irrelevant - it asks me for a booking reference when the whole gist of my complaint is that the long wait times stopped my booking. Easyjet you are adding insult to injury. Train your customer services to read the complaint before responding with stock answers - its a joke.

1

Grupo AirFrance-KLM

spend 3 days to book online, but it would go through, called customer service and spend 71 minuttes to book the flight, she asked same question like 5 times and put me on hold like 10 times, i gave up in the end and booked ticket from third party website.extremely dissappointed,

1

Ryanair

spent 1hr 30 mins trying to check inonline before Im charged again 50 pounds by captain hook and his band of piratesthen find no option as I havr paid for non prioity luggage the chatbox staff member gave me RIDICULOUS advice to skip it i said theres no option to skip.she then cuts chatSTART ALL OVER AGAIN 1HR 30 MINS WASTED TALK TO SECOND PERSONI EXPLAIN SITUATION ONLY FOR HIM TO ASK ME HOW CAN I HELP!Then tells me after 45 minutes priority seating sold out WTH Ive paid and need to pay again on return flight thats all he jad to say BUT instead he kept telling me uve paid for priority sir more than once and Im telling him but boarding pass shows non. Ive Taken a screenshot of him saying this.then he explains u meed to pay twice sir but in tjat 45 min convo it is now sold out sorry.GOD! AWFUL PIRATES ARE RYAN AIR YOUARE PIRATES TOOK 50 POUNDS FRPM ME OUTBOUND AND NOW I TRY AND DO RIGHT THING YOUR STAFF ARE USELESS to explain to me the system.I aaked to speak to a manager but chatbox staff refused to get manager from his office.people be aware RYAN AIR ARE PIRATES THEY TRY CHARGE YOU 50 POUNDS FOR NOT CHECKING IN AND MORE FOR NOT CHECKIN IN ONLINE ON RETURN FLIGHT THEN EVEN THOUGH YOU PAID FOR PRIORITY LUGGAGE OUTBOUND THEY TRY AND CHARGE YOU AGAIN NOTHING SHORT OF THEFT AND A BAND OF PIRATESNOW I AWAIT MY FATE AT THE AIRPORT TO SEE HOW MUCH ILL PAY FOR NON PRIORITY SERVICE EVEN THOIGH I PAID FOR IT IN LONDONDISGRACEFUL!BUYER BEWARE OF THESE SHARKS AND PIRATES THEY'LL GET YOUR MONEY SOMEHOW AND YOU ARE POWERLESS TO STOP THEMNEXT TIME ANOTHER COMPANYsave yourselves and spend your money elsewhere.

1

EasyJet

spent a long time on the telephone passing on person to person and also from one number to another number. when you get through with special assistance someone speaks to you and then puts you on hold that long you just give up. Email them and don't reply. Very disgusted with the service

1

Ryanair

spent a month waiting for a refund and they send a voucher, while making it as hard as they can to let them know you want a refund not a voucher, i would recommend anyone to fly with an airline that shows more respect for its customers, ryanair's practices are illegal and immoral

1

Ryanair

spent over 3 hours on live chat service waiting to be connected every time i was the agent who was obviously dealing with other calls let my call lapse and cut me off. You can't check in online btw don't even try its useless fly with someone else

1

Jet2.com

staff always friendly and very organised and keep you informed should there be any problems

5

Jet2.com

staff always welcoming and making an extra effort to mange all requests.Thank you

5

Jet2.com

staff are very friendly which makes the flight experience much more pleasant

4

Jet2.com

staff are very helpful. always on time. clean planes good service.

5

Jet2.com

staff helpful every thing booked good wheelchair service on way out, at cologne, but very poor on return to BirminghamService on plane excellent. First time with Jet2 much impressed

5

SAS

staff looks tired and overworked and they are usually rude. company doesn't hold up to Scandinavian standards.

1

EasyJet

staff member was patient and amazing

5

Jet2.com

staff really attentive, assistance for my wife was excellent on our outward flight not so good on the flight back.

5

Jet2.com

staff si helpful and friendly

5

EasyJet

staff very helpful sorted in 5 minutes great service

5

Jet2.com

staff very pleasant, flight good

5

Jet2.com

staff very proffesional and helpful. ta

5

Jet2.com

staff was lovely , helpful

5

Grupo IAG

staff were amazing and professional . Plane was spotless. Nice little touch with the snack & drink.

5

Jet2.com

staff were excellent as usual, always a pleasure to fly with JET2

5

Ryanair

star for good prices ( compared to others )star for being transparentstar for easy booking process and easy to use website.No star for ''50% of flights ive been on been delayed for 20-40minutes''No star for app doesnt really show flight information or not being updated with that info, while airports boards have info updated.Also to add its kind a nonsense if you buy ''seat'' for 8-13Â£ you don't get priority boarding, I mean, you got the seat by the window, and everyone else will have to stand up for you to get your seat cause its not included in price slowing whole process in the end.Why not let everyone who is at the windows get priority boarding making it less time consuming to everyone getting their seats.As im logically thinking person i buy seat at window and go into non-priority line as last person as i don't fancy standing 1h in que to board, i rather sit till last moment and go board cause i know i got my seat paid for either way.

3

Ryanair

stay away - care about money not about people

1

EasyJet

stay on line to get things sorted was trying to on my api information that l put is date of birth in right for my friend who going with within 5min on line waiting for a answer they time up sorry l just need to is date of correct that all sorry l have no hoilday ref at min till l get home please confirm

1

Air Europa

still havent got money for the luggage they promised that the 100 euro we should have for buying clothes should be very soon on account still doesnt get it, my girlfriend have used about 20 hour writing letter to them , i talk in phone at least 40 times nothing happen and now its 8 months ago, dont travel with this scam company, you can loose lot of money

1

Ryanair

still waiting for refund for cancelled flights in March. Absolutely disgusting. Will never fly with ryanair again. I will pay so much more to not fly with them ever again. Other airlines so much better will always choose to fly with jet2 over ryanair. what a horrible company

1

Iberia

stingy in the meals included in the price. they offer nothing on 2 hour flights, stuff that only ryanair is capable of doing.they wrongly labeled my son's stroller and I could not use it in the connection airport, forcing me to go through security checks and the great distances of an intermediate staircase like madrid with a child in my arms. shamefulno services neither help for a baby of 1 year. 10 h flight without a cot, or moving people to give him space for sleeping.(flight IB6346 and 3486. 18 and 19 march 2022)

1

Jet2.com

stop changing the plane

2

EasyJet

stop charging customers for services they do not need.that is a scam.

1

EasyJet

straight answers after searching my booking no. on the flight to London. The flight was booked by a third party, and that causes the problem looking for the right Easy - Jet flight no.

4

Jet2.com

stress free travel from checkin to landing

5

EasyJet

struggled to access my online booking so went on to online chat only to be told that my flights have been cancelled in December and a refund given but not to med, agent couldn't give me any more info

1

Ryanair

stuck on hold for ever and having to pay for it - even though it's something i shuld be able to sort out on line

1

Lufthansa

such a bad experience not rescheduling my flight i do not want Lufthansa now i paid all my money no one helped me

1

Ryanair

super airplane! nice staff

5

EasyJet

super friendly, fast and helpful customer service

5

EasyJet

super helpful

5

EasyJet

super helpful and efficient - great service

5

EasyJet

super helpful and quick

5

EasyJet

super helpful and useful information

5

EasyJet

super helpful and very friendly

5

EasyJet

super helpful but took too long to get through to agent

5

EasyJet

super kind and helpful. Straight to the point

5

Jet2.com

super service at the airports and on board the flights

5

EasyJet

superbKnowledge

5

EasyJet

supposed to be flying to Catania on the 15th July that flight has been cancelled, and have been refunded for that flight.... but the return flight is still going ahead and have not been refunded for that one!!!surely soemone at Easyjet must know that passengers are going to catch that flight back to manchester as the flight out has been cancelled.trying to get arefund for that but trying to get through is a nightmare.worst customer service ever, have been trying to contact via twitter and phone for 7 weeks now but no one has bothered to reply.how can this be right for a company of this size be allowed to operate?

1

EasyJet

surprisingly, that was quickly resolved. I think a chat (with real people) is very helpful. Can't remember if this is something new or already existed

4

EasyJet

system doesn't work, go through the massive number of questions to book a flight.... get to the end, system down. and you need to start again and enter 100% of the info you just spent a long time entering. Very helpful

1

EasyJet

system wont allow a change of passenger flights on a group booking. It doesn't say this anywhere on the easyjet system.I have wasted an hour of my life trying to get through to anyone to get this result, although online help guides implied this could be done by speaking with a CS advisor

1

Lufthansa

t turns out that flying with Lufthansa was more like flying with an expensive version og Ryanair, rather than the quality airline that I always imagined. 1) We had four flights that were all delayed due to errors in their system, 2) our kids were put on exit seats allthough they are not eligeble to sit there ( it was only because of the personel at the airport that this was changed - otherwise we might not have been able to fly!), 3) there was no service on board (unless you were on first class off course), 4) we could have flown MUCH cheaper with a discount airlineAll together a crappy experience. The only positive was that the staff was friendly, but this was the LAST time ever with expensive german low quality

1

EasyJet

takes hours to make contact - very unhelpful response pushing me to speak to yet another person. Disabled people are not welcome on this airline.

1

EasyJet

taking advantage of Brexit- now no longer governed by EU rules unscrupulous companies will take advantage of the situation. So now they can change a flight time by any number of hours and as long as you are given reasonable notice you just have to suck it up. Take time off work (if you can) all at your expense and inconvenience. Customer service drop your calls, poor English on email responses and all questions not addressed. Book Ryanair for EU protection.

1

EasyJet

taking too long to answer, missed the contact message nearly 40 mins after the request.

1

Air Europa

tax payments will be only partially refunded for an unused flight.Against the Regulation (EC) No 261/2004).

1

EasyJet

ten of us went to turkey.we paid for six hold bags of 23 kgs including return journey.going from Gatwick we were charged extra Â£40 even though we had six bags all under 23 kgs.after lots & lots of arguements staff tells us that we running of time so when we come back we will get refund.After lots of emails exchanges no refund. Yet coming back we had same six bags and no extra charge.easyJet will not refund Â£40 and now they will not answer my email

2

Ryanair

terrible airline - wouldn't even give them one star if I could avoid it - STAY AWAY FROM THIS AIRLINE -

1

Ryanair

terrible airline. seats are not free and i have to pay every time. i have to pay for my boarding passes, all my luggage and on top of that there is no food in the 4/5 hour journey in the plane. furthermore there is a hysterical waiting time.

1

Ryanair

terrible booking process, awful customer service

1

EasyJet

terrible company- will never use easy jet again- will pay double / tripple / whatever it costs

1

EasyJet

terrible customer service

1

Turkish Airlines

terrible customer service and refund process...My flight was cancelled back in June and was given a voucher to use in the voucher. I called them asking how the voucher can be used and they say I can only use it in the sales office. however, all the sales offices seem to be closed in London. Now I asked the lady about this on the customer service centre and she kept on repeating the same message that I can only use it in the sales office and she refused my request to put me through to her supervisor. Now I am left a couple of vouchers but cannot use them.

1

EasyJet

terrible customer service chat bot, and application, it crashes many times, there is no history of thread or previous conversations, and very unhelpful. the people say they will stay live whilst you make changes, and then close it.

1

EasyJet

terrible customer service experience by phone. the website wouldn't let me make flight changes (error codes aplenty) so i rang the call centre. lots of reassuring noises and "i will definitely try to help you" but initially they tried to charge me the call centre price for flight changes (more expensive) despite the error being easyjet's fault. multiple long silent periods on-hold, total of 45 mins to make a simple change. woeful service.

1

Turkish Airlines

terrible customer service with call center responses. They do not seem to care.

1

Grupo IAG

terrible customer service.. huge overhead for changing a flight. available flights are not shown and they limit your change options online.. these guys are just really terrible... 1 hour waiting on phone for someone to answer.... in contrast any other airline has no more than 5/10 mins waitiing time..just typical world's first service...

1

Ryanair

terrible customer service...due to documented health reasons I was not able to travel however Ryanair said they did not care and refused to process any kind of refund or give me credit...f..k them.

1

Vueling

terrible customer serviceimpossible to change the password from the website (even if you are logged in)impossible to change the security questions from the website (even if you are logged in)at least 5 phone numbers provided by the virtual 'assistant' do not work ('this number is not in use').The phone number in UK and ES do work. You are put in a waiting queue 'forever' (I gave up after 20 mins to be honest) and there is no indication of the waiting time at all.The answering message says that you do not have to call 'Avios' for 'Vueling club' issues but they do not say who to call for 'Vueling club' issues. Moreover, the vueling club password reset mail redirects to a website which seems related to Avios which is utterly confusing.All this are big indicators to me that they do not really care about customers. TO AVOIDP.S. terrible waiting music too ;-)

1