ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
Wizz Air	terrible experience as always... stay away..	1
Ryanair	terrible experience, insurance doesnt work , dont want to give money back and dont pick up the phone for 1 h , dont asnwer emails neither - AVOID AVOID AVOID RYANAIR - fly with wizar if possible	1
Wizz Air	terrible experience. They cancelled the flight and did not offered any reason. They said they dont have any alternative flight back and then they kept us 7 hours in the airport until they offered us a hotel for the night at 70km distance from airport and they did not offered any transport back to the airport in the morning. They did not offered us water or food during the waiting time as the law says. The staff operators there where very unpolite and rude with us and shouted many times at all of us when asking for information. They did not refund our expenses because of the cancelled flight and we ended up spending more than 500 euros to come back home, I almost lost my job because it took 3 days to return home. Wizz air are a rude company who dont respect any law and any of theyr customers. The time we waited for accomodation in hotel there were mothers with small babies and children and also they did not care to offer food or water to them. And we waited 7 hours to get a translort to a hotel and first time they sent a minivan with 8 places and after another hour of waiting they send a normal big bus to take us all to hotel. I will never fly this rude company and I hope this company will dissapear as soon as posible for the terrible things they do and the way they treat people and mothers with small childrens.	1
Vueling	terrible experience. booked as we needed to flyhome early due to a family emergency. arrived at the airpot with 3 hours to spare, hand baggage only so quick in out we thought. flight delayed (no announcement just noticed it on the alicante flight checker) then text messages (in Sanish why?) and conflicting times, delay 1 1hr 15 mins...delay 2... 2hours...delay 3 2hrs 15 mins... asked an attendant what was going on as the flight was showing boarding when there was no plane. apparently still on the tarmac in mallorca (more lies i think). then at 10.30pm were told the fligt was arrived and head to boarding. i hae ME/CFS so by now crashing badly. no refreshments, no explanation. baording passes taken and put in a hot (over 34 degree) stairwell for an hour and a half, someone in a wheelchair collapsed and had to have the medics in. by now i was twitching massively and my husband went back up to find out what was going on. told that they were waiting for a bus to take us to the aircraft! then, told after 12pm go up and wait in the departure lounge again as they didnt know what was going on. Was then told by the ONLY rep to stay with anyone who was getting rediculous amounts of abuse that they flight crew were now out of time and they were trying to get a member to replace them. at almost 1am we were finally told it was cancelled, from a flight that should have left at 6.45pm! 6 hours 15 mins later! now we are all told go to the desk in the main hall. most were twitchy about leaving without any staff member leading that we would all then be flightless as we had all presented our bording passes. veuling desk sent the WHOLE PLANE LOAD TO IBERIAN AIRLINES DESK! we are told we are being put in a hotel. crying babies, unfed children (now everything is shut, no food or water dished out, in 30+ degree heat) . bus arrives and all taken to a hotel who have no facilitues for food or drinks open, and you HAVE to give YOUR credit card fro anything from the mini bar. oh, you get breakfast wit the room they cheerfully tel us...at 1.35am...but its at 7.30 and the coach is returning for us at 4am! absolute farce...then to add insult to injury the next flight is 15 mins late! so our 6.30 am flight...and they want to charge us for food and drinks! seriously! and now, trying to claim the compensation....the web site doesnt respond... you cant claim over the phone even though i explain i am disabled and need help to do it as i have brain fog and their web site isn't working. it will have to be a cold day in HELL before i ever use them again!	1
Grupo IAG	terrible experiencei had a seat which was half broken and they made zero effort to change the situation. however for two other white customers who also had broken eats they did upgrade them to business class.it was a racist and very uncomfortable flight.	1
EasyJet	terrible he/she constantly send me links to fill instead of listening and solving the problem which was created by them	1
EasyJet	terrible service unable to speak to an advisor and chat ended without any contact.	1
EasyJet	terrible service with terrible customer services - providing false information and then changed i will list the full chat to BBC watchdog today	1
Ryanair	terrible service!!!!!!	1
EasyJet	terrible service, Didn't help at all! In the end I just wanted to buy another ticket to already existing reservation. there is no option to buy only ticket to kids under 15	1
Vueling	terrible service, flight delayed 9.5 hours, I applied for a refund and its been pending for 2 weeks!	1
Ryanair	terrible service. You cannot call them, which is iligal in EU. The process of returning the money, for canceled ticket takes 6 months. This is not a eu, its a Kongo.	1
EasyJet	terrible service. all money lostterrible service. i received Voucher instead of cancelling booking with expiry date: 07/02/2025, but EasyJet haven't restored flights from Israel yet and it was impossible to use that Voucher. no prolongating or money back. hardly not recommend.	1
EasyJet	terrible service. had problems trying to download boarding passes. unable to talk to anyone,no telephone number available anywhere,,,shocking!!possibly my last flight with easyjet, if at all possible!!	1
EasyJet	terrible terrible terrible. I have been calling now for 8 days and each time i am on hold for hours with no joy of speaking to someone.Rather than cancel flights, Easyjet think its acceptable to just change the flight times, and if they are not suitable you cant claim a refund.	1
EasyJet	terrible waited in a queue and then the person disappeared all I want to do is checkin my flight	1
Grupo AirFrance-KLM	terrible, operated by dumbs. not cheap one but work as cheap airline	1
Vueling	terrible, tanks to problems with the checkin service ( who did not exist ) we was not able to check in. And missed the flight from Oslo to Barcelona. And me and my children did not get a summer vacation!	1
EasyJet	terrible, they offer a terrible service and rob you blind.	1
EasyJet	terrible, useless	1
Turkish Airlines	terribly unreliable company, first time I fly with them and they blocked me for Overbooking both on the outward and return flight.The absurd thing is that for the return flight they don't even want to pay the refund that I would be entitled to, stating that they are not aware of there ever having been an overbooking.I have documents that state the opposite including meal vouchers and bed vouchers received at the airport to spend the night, the possibility of changing flights 12 hours before without penalties and even an email stating that there was indeed an overbooking.Because of them I missed important work meetings, I am truly disappointed and I advise anyone not to travel with these incompetents.	1
Ryanair	tha flight was cancelled two months in advance and it took 1 hour and 21 minutes to get to a service center agent. We had to check in at the airport anyway.	1
EasyJet	thank You for help me	5
EasyJet	thank you Haneen, was very greatservice	5
EasyJet	thank you easyjetthe best low cost companykeep up with the good work	5
EasyJet	thank you for Hamza, I wait so many hours and solve my problem. I hope I will receive my refund soon.	5
EasyJet	thank you for assisting me Halima.bye and I wish you a good year 2025	5
EasyJet	thank you for helping me	5
EasyJet	thank you for your help laith	5
EasyJet	thank you for your help. we need you	5
EasyJet	thank you tariq	5
EasyJet	thank you very much	5
EasyJet	thank you, made my query an easy process, and no charge for the change, well done easyjet, i am very impressed	5
Ryanair	thanks Ryanair to let me fly so often, I couldn't do that with any other company. Cheep, in time and it really easy contact the customer service if you need. I hope you have a great success this year!	5
EasyJet	thanks for online help, efficient	5
EasyJet	thanks for the kind and prompt help	5
EasyJet	thanks for your effort mohamed and realyy we are very sorry	5
EasyJet	thanks fothe gesture, much apreciated	5
EasyJet	thanks very helpful and quick	5
EasyJet	thanks. Refund processed fast cause of flight cancellation	5
EasyJet	that was smooth and very helpful fast in addition	5
EasyJet	that you for your fast and precis answer	5
EasyJet	the 5 star is for the advisor I dealt with - this lady was great and sorted my refund quickly. Unfortunately it took me to her as the airline moved my flights so I lost 7.5 hours on the way out, and 10 hours on the way back so I needed to cancel the flight. As a company, based on this interaction, they deserve 2 stars unfortunately.	5
EasyJet	the Agent, Dalaila answered the questions, politely and helpfully	5
Grupo AirFrance-KLM	the KLM flight from Budapest to Amsterdam 0n 11.02.2016 was perfect. Friendly crew, on time departure, earlier arrived then scheduled and comfortable seat.	5
Norwegian	the WORST customer service in the world. They take your money, you don't get a ticket, and when you call to find out what happened to your cash, they either don't know or just hang up on you. I'm still waiting	1
Ryanair	the WORST customer service, 95% of workers are rude, poor attitude and lack any sort of professionalism.	1
Ryanair	the absolute worse customer service, no flexibility or empathy. Such a shame	1
EasyJet	the adviser was brilliant - she sorted my error out quickly	5
EasyJet	the advisor couldnt help and after waiting 35 mins i now have to phone easy jet	1
EasyJet	the advisor is terrible and lack of knowledge.I asked why my account got issue, please fix it. Instead he /she told me to use the app instead, or find booking without signed in to my account. What a lot of BS.	1
EasyJet	the advisor was excellent. very patient and clear with information. (Zulu was advisor name). Disappointing that Easyjet do not allow for any online errors and punish their customers with admin charges. Not very clear to change flights and only find out costs at the end. Will not be doing that again !	5
EasyJet	the advisor was fantastic ! couldnt of done enough !	5
EasyJet	the advisor was precise and vefficinet. Overall very kind	5
EasyJet	the advisor was really helpful. I had to wait an hour to be connected, a wait time would have been helpful	4
EasyJet	the advisor was so helpful and efficient. thanks!	5
EasyJet	the advisor was unknowledgable and unwilling to help- i have a query- the response was she had no idea. the advisor should not be working on an online chat	5
EasyJet	the advisor was very helpful and polite	5
EasyJet	the advisor was very knowledgeable and helpful	5
EasyJet	the agent Asahar unable to make the change at 13:40 flight not confirming if isn't available. but the passenger can book a new reservation for 13:40 on Easyjet websites, Asahar forget to check that the passenger is already check-in, Asahar said the flight is fully booked but the passenger just book a new flight after Asahar telling the flight is fully booked.	2
EasyJet	the agent I worked with was horrible, unhelpful	1
EasyJet	the agent Oun was super helpful and understanding. No messing around with different options or confusion. However, the Android phone app for live chat is awful. You can't see what you are typing, if the phone closes you can't resume the chat but have to start again. And then at the final hurdle when I clicked on the payment link the chat once again disappeared so I lost the conversation and the important security code. The app should be updated and removed in the mean time. Thanks for Oun for helping me despite the technical issues.	3
EasyJet	the agent ayham ask me a questions It is strictly forbidden to say like my full name in our service delivery job we can not say the last name i give him my name the adress email of our service and the code iatta of our service and the email adresse of the passenger and the full name of the passnger and also the pnr but he still ask of my personal informations then he close the chat wiches not good at all and he also did not answer in time bad service and bad quality of everything im just trying to add speedy boarding to a reservation of my client.	1
EasyJet	the agent closed the chat, case not yet resolved	3
EasyJet	the agent did not clarify if my flight were already cancelled or not. he just closed the chat right away.	2
EasyJet	the agent eyad was very helpful and polite, the site was very easy to use.	5
EasyJet	the agent gave me helpful informations	5
EasyJet	the agent left with out answering my last question	2
EasyJet	the agent really helped me and we solved the issue	5
EasyJet	the agent was absolutely clueless . Could not help with my problem	1
EasyJet	the agent was amazing to work with , still do not know why i cant book on easyjet.com	5
EasyJet	the agent was extremely patient , but not happy with the security questions, they asked the information which i dont hold, it was with third party? i had to call third party as the information is only between third party and easyjet	3
EasyJet	the agent was extremely rude and certainly had an issue with reading the request that were quite clear.	1
EasyJet	the agent was great, kept me in the loop with 3-5 minute wait times, came back within those times and did everything they could to help me. Thank you.	5
EasyJet	the agent was super ok, but the policy is not. I can t check in online and I'm forced to do it personally in the aerport, because of an error in the check in online page.	2
EasyJet	the agent was very helpful	5
EasyJet	the agent was very helpful and made me extremely happy!	5
EasyJet	the agent was very helpful but it took 20 minutes to identify that i was the booker. honestly the agent was helpful but it took so long.	2
EasyJet	the agent was wonderful and great customer service	5
EasyJet	the agent- was very helpful and patient.Thank you!	5
EasyJet	the agents were very helpful, understood my question and was able to help me resolve my concern immediately and ensure our booking is complete and accurate. I very much appreciate their help!	5
Jet2.com	the air hostess was so lovely very helpful chatty and smiley	5
Pegasus Airlines	the airplane is shaking like a there is a bom exploding. i thought i was gonna die, but i survived. I never gonna go with this airline again and if i were you i would go far away as possible from that little peace of crap	1
EasyJet	the answer was pofessional	4
Ryanair	the area i live in is now in lockdown... the government are telling me i cannot leave the area... i was due to fly to Alicante with Ryanair 16/10 but they refuse to give me a voucher (i dont want a refund) I am happy to move to next year but i completely object to paying Â£210.00 to change.They are efectively telling people to break the law and go against Government restrictions. Its disgusting and I only hope that some sort of Class action is taken against this company. I have lost Â£400 now all because they wont waive the admin charge... I Hate you RyanAir	1
Grupo AirFrance-KLM	the assistant did everything he could, what I'm very unhappy about is the fact that KLM is not able to help whatsoever when it comes to a ticket purchased through an external agency. This agency, which I've now read very bad reviews about, should not be allowed to sell tickets given how they persuade people to purchase "insurance" for cancelations, however, when you have a medical emergency and need to make a change or request a voucher from KLM, they simply do not help. They keep me on the phone for hours and then tell me that they will send an email with the request for change, when I get it, they give me 60 minutes to pay a fee of over 1400 euros otherwise the change will be rejected.This is a massive scam that KLM is supporting behind the curtains.	1
EasyJet	the assistant very politely guided me to the solution	5
EasyJet	the assistant was helpful and patient and efficient	5
EasyJet	the assistant was really helpful, but giving 4 stars because of time you have to wait , would be better if you don't have to wait over 30 min to speak with someone	4
EasyJet	the assistant was very helpful and patientAlthough, I had to wait too long to finally be assistedBut, again, the person was very helpful and friendly	5
EasyJet	the assistant was very helpful indeed. it is disappointing that i have to wait so long for a full response but this is no reflection on the assistant at all.	4
EasyJet	the assistant was very patient and obliging	5
EasyJet	the assistent at the customer service, called Haneen was very kind and helpfull, is the first time i can say something positive abouy easyjet	5
Pegasus Airlines	the baggage hold is zero, I had a 15 kg suitcase that should have arrived somewhere and it stayed in the place where I had a stopover, I mention: I was in an Erasmus project, to Konya, with a stopover in Istanbul, the others and they picked up the luggage, the inadequate staff, who had no business	1
Pegasus Airlines	the basics actually works, been flying with Pegasus from CPH to Izmir, frist flight was on time, service equals Ryan and EasyJet but we also pay less than normal Airlines so that was ok, their major problem is communication flight no 2 was delayed by 3 hours which was not communicated just all the time delay on the screen not good. Returning via Ankara no problems flights on time.	2
Ryanair	the best flight experience.I really liked the price of the ticket (â‚¬12 for a return ticket from VIE (Vienna) to London). flight was a great staff willing to helpit was definitely worth the 12â‚¬!	5
Lufthansa	the best planes in europe	5
Norwegian	the best thing about this flight was the landing (seriously an excellent landing)....on the website the allowable luggage weights were considerably more than at JFK and I paid a huge amount to take my luggage. NO MORE Norwegian for me. also at JFK the stairs to the bus to the flight were like a third world airport and I met a man quite unable to walk very well with canes etc and they refused him the elevator. this is a bad collaboration between jfk and the airlines.	1
Lufthansa	the biggest nightmare of my life was to book the tickets in Lufthansa and the staff in Bengaluru INDIAN airport acted to be the German Immigration officer and did not provide my boarding pass to travel.... Till today I have not received a refund amount and no compensation for the different QATAR flights had to take due to the misbehavior of the LUFTHANSA staff.Never travel in Lufthansa the worst airlines and the worst staff that have ever attained. The Bengaluru INDIAN airport airline staff thinks to be an immigration specialist and the worst airline I have ever flown in my lifetime. the customer service is a total disaster as they do not have any respect for people traveling. The food served is stale.Lufthansa never responded to my emails or phone calls for the below action i asked for--I am writing this to inform and need compensation for the tragedy I had faced in return travel from Bengaluru(BLR) international airport by the specific Lufthansa Staff who took by check-in booking. He and the lady had no courtesy and was rude behaved to my family boarding flight and was performing his duties as if he was and German and USA embassy staffed.We reached BLR airport in the midnight of Aug 9 with my Family that includes my mother who is 66 years old, 3 children including a 15-month-old son. I have been stunned by the behavior and approach from the beginning while my boarding pass and passports were checked. The Lufthansa staff looked and talked to me as if he belongs to the German immigration embassy with rude behavior stating I can't travel the flight due to No US VISA stamped on my Indian passport or neither I am citizen/ GC holder of US; please note I have been provided Advance Parole and USA embassy has respected my return to work in USA. The Lufthansa BLR check-in staff acted to me as if I am possessing an illegal entry to USA and asked me to come back after I receive the Germany Visa for just having to catch the stop over flight at FRA which both flights (BLR to FRA & FRA to SFO Lufthansa flights) are stationed on the same Terminal-1. Just because I did not possess a USA Visa on my Indian passport (which is not required for my family on Advance Parole) or neither was I a Citizen/GC of USA.I must understand why the BLR Lufthansa Staff takes that position of USA Embassy to say I am not fit for the travel over Lufthansa via FRA. Please understand I am not exiting the airport nor the Terminal to catch my connecting flight (in fact both were operated by Lufthansa), and they need a German Visa for me to be onboarded.I had plenty of calls towards Lufthansa Customer care in the month of June , July and Aug that must have been already monitored and recorded asking if all my paper works are up to date for travel and the Lufthansa said they have no issues in my boarding flight and for my life first night mare the BLR Lufthansa staff turns the needle south stating he has the entire authority to make me return home due to the above stated German Visa requirement. My surprise is all my call towards customer care has never been valid responded and the BLR check-in staff considers me to have German Visa knowledge at once; how can this happen to a customer when travel plans are arranged properly and BLR Lufthansa staff takes the advantage of sending me back home with boarding the plane.Please do also understand that my travel from San Francisco (SFO) to BLR was a USA valid visa (advance Parole) through Lufthansa, with a layover at FRA. If this travel was clear, I should have no issues while I travel back too. There is no Law that states to change for a transit VISA.This travel caused me issues and needed to book my families flight through Qatar airways on the next day travel from BLR to SFO. The airlines showed me respect and accepted my Advance Parole without any issues, and I was given a warm welcome to USA by the USA Embassy immigration officer.I am attaching the flight charges of Qatar airways USD$15,405.22 which I had book because of the merciless showed by the BLR Lufthansa Check-in Staff and canceling my travel. Please provide the compensation of this amount as I never would have travelled through Lufthansa if this German Visa was pointed earlier during my June calls with Lufthansa customer care or neither was I am able to afford USD$15,405.22; today I am in a bad debt because of the forceful return to USA cancelation done by the reckless BLR Lufthansa Check-in staff at the BLR International Airport and was able to return to India for Kids School and my work on time because I had to forcefully book Qatar in the last moment.Please do provide this USD$15,405.22 as compensation to me for the rough cancelation done my Lufthansa BLR Staff during my visit on midnight of Aug 9. I would like to present this towards the google review and take this forward to get an action taken soon on Lufthansa.	1
EasyJet	the booking procedure is a nightmare,retrieving details drove me balmy.Password is never remembered just kept requesting"Change password"time after time.Had to enter booking ref etc every time to access my details.Do not book on laptop then try using mobile as it just causes total confusion.Ryanair is so much simpler,	2

Wizz Air

terrible experience as always... stay away..

1

Ryanair

terrible experience, insurance doesnt work , dont want to give money back and dont pick up the phone for 1 h , dont asnwer emails neither - AVOID AVOID AVOID RYANAIR - fly with wizar if possible

1

Wizz Air

terrible experience. They cancelled the flight and did not offered any reason. They said they dont have any alternative flight back and then they kept us 7 hours in the airport until they offered us a hotel for the night at 70km distance from airport and they did not offered any transport back to the airport in the morning. They did not offered us water or food during the waiting time as the law says. The staff operators there where very unpolite and rude with us and shouted many times at all of us when asking for information. They did not refund our expenses because of the cancelled flight and we ended up spending more than 500 euros to come back home, I almost lost my job because it took 3 days to return home. Wizz air are a rude company who dont respect any law and any of theyr customers. The time we waited for accomodation in hotel there were mothers with small babies and children and also they did not care to offer food or water to them. And we waited 7 hours to get a translort to a hotel and first time they sent a minivan with 8 places and after another hour of waiting they send a normal big bus to take us all to hotel. I will never fly this rude company and I hope this company will dissapear as soon as posible for the terrible things they do and the way they treat people and mothers with small childrens.

1

Vueling

terrible experience. booked as we needed to flyhome early due to a family emergency. arrived at the airpot with 3 hours to spare, hand baggage only so quick in out we thought. flight delayed (no announcement just noticed it on the alicante flight checker) then text messages (in Sanish why?) and conflicting times, delay 1 1hr 15 mins...delay 2... 2hours...delay 3 2hrs 15 mins... asked an attendant what was going on as the flight was showing boarding when there was no plane. apparently still on the tarmac in mallorca (more lies i think). then at 10.30pm were told the fligt was arrived and head to boarding. i hae ME/CFS so by now crashing badly. no refreshments, no explanation. baording passes taken and put in a hot (over 34 degree) stairwell for an hour and a half, someone in a wheelchair collapsed and had to have the medics in. by now i was twitching massively and my husband went back up to find out what was going on. told that they were waiting for a bus to take us to the aircraft! then, told after 12pm go up and wait in the departure lounge again as they didnt know what was going on. Was then told by the ONLY rep to stay with anyone who was getting rediculous amounts of abuse that they flight crew were now out of time and they were trying to get a member to replace them. at almost 1am we were finally told it was cancelled, from a flight that should have left at 6.45pm! 6 hours 15 mins later! now we are all told go to the desk in the main hall. most were twitchy about leaving without any staff member leading that we would all then be flightless as we had all presented our bording passes. veuling desk sent the WHOLE PLANE LOAD TO IBERIAN AIRLINES DESK! we are told we are being put in a hotel. crying babies, unfed children (now everything is shut, no food or water dished out, in 30+ degree heat) . bus arrives and all taken to a hotel who have no facilitues for food or drinks open, and you HAVE to give YOUR credit card fro anything from the mini bar. oh, you get breakfast wit the room they cheerfully tel us...at 1.35am...but its at 7.30 and the coach is returning for us at 4am! absolute farce...then to add insult to injury the next flight is 15 mins late! so our 6.30 am flight...and they want to charge us for food and drinks! seriously! and now, trying to claim the compensation....the web site doesnt respond... you cant claim over the phone even though i explain i am disabled and need help to do it as i have brain fog and their web site isn't working. it will have to be a cold day in HELL before i ever use them again!

1

Grupo IAG

terrible experiencei had a seat which was half broken and they made zero effort to change the situation. however for two other white customers who also had broken eats they did upgrade them to business class.it was a racist and very uncomfortable flight.

1

EasyJet

terrible he/she constantly send me links to fill instead of listening and solving the problem which was created by them

1

EasyJet

terrible service unable to speak to an advisor and chat ended without any contact.

1

EasyJet

terrible service with terrible customer services - providing false information and then changed i will list the full chat to BBC watchdog today

1

Ryanair

terrible service!!!!!!

1

EasyJet

terrible service, Didn't help at all! In the end I just wanted to buy another ticket to already existing reservation. there is no option to buy only ticket to kids under 15

1

Vueling

terrible service, flight delayed 9.5 hours, I applied for a refund and its been pending for 2 weeks!

1

Ryanair

terrible service. You cannot call them, which is iligal in EU. The process of returning the money, for canceled ticket takes 6 months. This is not a eu, its a Kongo.

1

EasyJet

terrible service. all money lostterrible service. i received Voucher instead of cancelling booking with expiry date: 07/02/2025, but EasyJet haven't restored flights from Israel yet and it was impossible to use that Voucher. no prolongating or money back. hardly not recommend.

1

EasyJet

terrible service. had problems trying to download boarding passes. unable to talk to anyone,no telephone number available anywhere,,,shocking!!possibly my last flight with easyjet, if at all possible!!

1

EasyJet

terrible terrible terrible. I have been calling now for 8 days and each time i am on hold for hours with no joy of speaking to someone.Rather than cancel flights, Easyjet think its acceptable to just change the flight times, and if they are not suitable you cant claim a refund.

1

EasyJet

terrible waited in a queue and then the person disappeared all I want to do is checkin my flight

1

Grupo AirFrance-KLM

terrible, operated by dumbs. not cheap one but work as cheap airline

1

Vueling

terrible, tanks to problems with the checkin service ( who did not exist ) we was not able to check in. And missed the flight from Oslo to Barcelona. And me and my children did not get a summer vacation!

1

EasyJet

terrible, they offer a terrible service and rob you blind.

1

EasyJet

terrible, useless

1

Turkish Airlines

terribly unreliable company, first time I fly with them and they blocked me for Overbooking both on the outward and return flight.The absurd thing is that for the return flight they don't even want to pay the refund that I would be entitled to, stating that they are not aware of there ever having been an overbooking.I have documents that state the opposite including meal vouchers and bed vouchers received at the airport to spend the night, the possibility of changing flights 12 hours before without penalties and even an email stating that there was indeed an overbooking.Because of them I missed important work meetings, I am truly disappointed and I advise anyone not to travel with these incompetents.

1

Ryanair

tha flight was cancelled two months in advance and it took 1 hour and 21 minutes to get to a service center agent. We had to check in at the airport anyway.

1

EasyJet

thank You for help me

5

EasyJet

thank you Haneen, was very greatservice

5

EasyJet

thank you easyjetthe best low cost companykeep up with the good work

5

EasyJet

thank you for Hamza, I wait so many hours and solve my problem. I hope I will receive my refund soon.

5

EasyJet

thank you for assisting me Halima.bye and I wish you a good year 2025

5

EasyJet

thank you for helping me

5

EasyJet

thank you for your help laith

5

EasyJet

thank you for your help. we need you

5

EasyJet

thank you tariq

5

EasyJet

thank you very much

5

EasyJet

thank you, made my query an easy process, and no charge for the change, well done easyjet, i am very impressed

5

Ryanair

thanks Ryanair to let me fly so often, I couldn't do that with any other company. Cheep, in time and it really easy contact the customer service if you need. I hope you have a great success this year!

5

EasyJet

thanks for online help, efficient

5

EasyJet

thanks for the kind and prompt help

5

EasyJet

thanks for your effort mohamed and realyy we are very sorry

5

EasyJet

thanks fothe gesture, much apreciated

5

EasyJet

thanks very helpful and quick

5

EasyJet

thanks. Refund processed fast cause of flight cancellation

5

EasyJet

that was smooth and very helpful fast in addition

5

EasyJet

that you for your fast and precis answer

5

EasyJet

the 5 star is for the advisor I dealt with - this lady was great and sorted my refund quickly. Unfortunately it took me to her as the airline moved my flights so I lost 7.5 hours on the way out, and 10 hours on the way back so I needed to cancel the flight. As a company, based on this interaction, they deserve 2 stars unfortunately.

5

EasyJet

the Agent, Dalaila answered the questions, politely and helpfully

5

Grupo AirFrance-KLM

the KLM flight from Budapest to Amsterdam 0n 11.02.2016 was perfect. Friendly crew, on time departure, earlier arrived then scheduled and comfortable seat.

5

Norwegian

the WORST customer service in the world. They take your money, you don't get a ticket, and when you call to find out what happened to your cash, they either don't know or just hang up on you. I'm still waiting

1

Ryanair

the WORST customer service, 95% of workers are rude, poor attitude and lack any sort of professionalism.

1

Ryanair

the absolute worse customer service, no flexibility or empathy. Such a shame

1

EasyJet

the adviser was brilliant - she sorted my error out quickly

5

EasyJet

the advisor couldnt help and after waiting 35 mins i now have to phone easy jet

1

EasyJet

the advisor is terrible and lack of knowledge.I asked why my account got issue, please fix it. Instead he /she told me to use the app instead, or find booking without signed in to my account. What a lot of BS.

1

EasyJet

the advisor was excellent. very patient and clear with information. (Zulu was advisor name). Disappointing that Easyjet do not allow for any online errors and punish their customers with admin charges. Not very clear to change flights and only find out costs at the end. Will not be doing that again !

5

EasyJet

the advisor was fantastic ! couldnt of done enough !

5

EasyJet

the advisor was precise and vefficinet. Overall very kind

5

EasyJet

the advisor was really helpful. I had to wait an hour to be connected, a wait time would have been helpful

4

EasyJet

the advisor was so helpful and efficient. thanks!

5

EasyJet

the advisor was unknowledgable and unwilling to help- i have a query- the response was she had no idea. the advisor should not be working on an online chat

5

EasyJet

the advisor was very helpful and polite

5

EasyJet

the advisor was very knowledgeable and helpful

5

EasyJet

the agent Asahar unable to make the change at 13:40 flight not confirming if isn't available. but the passenger can book a new reservation for 13:40 on Easyjet websites, Asahar forget to check that the passenger is already check-in, Asahar said the flight is fully booked but the passenger just book a new flight after Asahar telling the flight is fully booked.

2

EasyJet

the agent I worked with was horrible, unhelpful

1

EasyJet

the agent Oun was super helpful and understanding. No messing around with different options or confusion. However, the Android phone app for live chat is awful. You can't see what you are typing, if the phone closes you can't resume the chat but have to start again. And then at the final hurdle when I clicked on the payment link the chat once again disappeared so I lost the conversation and the important security code. The app should be updated and removed in the mean time. Thanks for Oun for helping me despite the technical issues.

3

EasyJet

the agent ayham ask me a questions It is strictly forbidden to say like my full name in our service delivery job we can not say the last name i give him my name the adress email of our service and the code iatta of our service and the email adresse of the passenger and the full name of the passnger and also the pnr but he still ask of my personal informations then he close the chat wiches not good at all and he also did not answer in time bad service and bad quality of everything im just trying to add speedy boarding to a reservation of my client.

1

EasyJet

the agent closed the chat, case not yet resolved

3

EasyJet

the agent did not clarify if my flight were already cancelled or not. he just closed the chat right away.

2

EasyJet

the agent eyad was very helpful and polite, the site was very easy to use.

5

EasyJet

the agent gave me helpful informations

5

EasyJet

the agent left with out answering my last question

2

EasyJet

the agent really helped me and we solved the issue

5

EasyJet

the agent was absolutely clueless . Could not help with my problem

1

EasyJet

the agent was amazing to work with , still do not know why i cant book on easyjet.com

5

EasyJet

the agent was extremely patient , but not happy with the security questions, they asked the information which i dont hold, it was with third party? i had to call third party as the information is only between third party and easyjet

3

EasyJet

the agent was extremely rude and certainly had an issue with reading the request that were quite clear.

1

EasyJet

the agent was great, kept me in the loop with 3-5 minute wait times, came back within those times and did everything they could to help me. Thank you.

5

EasyJet

the agent was super ok, but the policy is not. I can t check in online and I'm forced to do it personally in the aerport, because of an error in the check in online page.

2

EasyJet

the agent was very helpful

5

EasyJet

the agent was very helpful and made me extremely happy!

5

EasyJet

the agent was very helpful but it took 20 minutes to identify that i was the booker. honestly the agent was helpful but it took so long.

2

EasyJet

the agent was wonderful and great customer service

5

EasyJet

the agent- was very helpful and patient.Thank you!

5

EasyJet

the agents were very helpful, understood my question and was able to help me resolve my concern immediately and ensure our booking is complete and accurate. I very much appreciate their help!

5

Jet2.com

the air hostess was so lovely very helpful chatty and smiley

5

Pegasus Airlines

the airplane is shaking like a there is a bom exploding. i thought i was gonna die, but i survived. I never gonna go with this airline again and if i were you i would go far away as possible from that little peace of crap

1

EasyJet

the answer was pofessional

4

Ryanair

the area i live in is now in lockdown... the government are telling me i cannot leave the area... i was due to fly to Alicante with Ryanair 16/10 but they refuse to give me a voucher (i dont want a refund) I am happy to move to next year but i completely object to paying Â£210.00 to change.They are efectively telling people to break the law and go against Government restrictions. Its disgusting and I only hope that some sort of Class action is taken against this company. I have lost Â£400 now all because they wont waive the admin charge... I Hate you RyanAir

1

Grupo AirFrance-KLM

the assistant did everything he could, what I'm very unhappy about is the fact that KLM is not able to help whatsoever when it comes to a ticket purchased through an external agency. This agency, which I've now read very bad reviews about, should not be allowed to sell tickets given how they persuade people to purchase "insurance" for cancelations, however, when you have a medical emergency and need to make a change or request a voucher from KLM, they simply do not help. They keep me on the phone for hours and then tell me that they will send an email with the request for change, when I get it, they give me 60 minutes to pay a fee of over 1400 euros otherwise the change will be rejected.This is a massive scam that KLM is supporting behind the curtains.

1

EasyJet

the assistant very politely guided me to the solution

5

EasyJet

the assistant was helpful and patient and efficient

5

EasyJet

the assistant was really helpful, but giving 4 stars because of time you have to wait , would be better if you don't have to wait over 30 min to speak with someone

4

EasyJet

the assistant was very helpful and patientAlthough, I had to wait too long to finally be assistedBut, again, the person was very helpful and friendly

5

EasyJet

the assistant was very helpful indeed. it is disappointing that i have to wait so long for a full response but this is no reflection on the assistant at all.

4

EasyJet

the assistant was very patient and obliging

5

EasyJet

the assistent at the customer service, called Haneen was very kind and helpfull, is the first time i can say something positive abouy easyjet

5

Pegasus Airlines

the baggage hold is zero, I had a 15 kg suitcase that should have arrived somewhere and it stayed in the place where I had a stopover, I mention: I was in an Erasmus project, to Konya, with a stopover in Istanbul, the others and they picked up the luggage, the inadequate staff, who had no business

1

Pegasus Airlines

the basics actually works, been flying with Pegasus from CPH to Izmir, frist flight was on time, service equals Ryan and EasyJet but we also pay less than normal Airlines so that was ok, their major problem is communication flight no 2 was delayed by 3 hours which was not communicated just all the time delay on the screen not good. Returning via Ankara no problems flights on time.

2

Ryanair

the best flight experience.I really liked the price of the ticket (â‚¬12 for a return ticket from VIE (Vienna) to London). flight was a great staff willing to helpit was definitely worth the 12â‚¬!

5

Lufthansa

the best planes in europe

5

Norwegian

the best thing about this flight was the landing (seriously an excellent landing)....on the website the allowable luggage weights were considerably more than at JFK and I paid a huge amount to take my luggage. NO MORE Norwegian for me. also at JFK the stairs to the bus to the flight were like a third world airport and I met a man quite unable to walk very well with canes etc and they refused him the elevator. this is a bad collaboration between jfk and the airlines.

1

Lufthansa

the biggest nightmare of my life was to book the tickets in Lufthansa and the staff in Bengaluru INDIAN airport acted to be the German Immigration officer and did not provide my boarding pass to travel.... Till today I have not received a refund amount and no compensation for the different QATAR flights had to take due to the misbehavior of the LUFTHANSA staff.Never travel in Lufthansa the worst airlines and the worst staff that have ever attained. The Bengaluru INDIAN airport airline staff thinks to be an immigration specialist and the worst airline I have ever flown in my lifetime. the customer service is a total disaster as they do not have any respect for people traveling. The food served is stale.Lufthansa never responded to my emails or phone calls for the below action i asked for--I am writing this to inform and need compensation for the tragedy I had faced in return travel from Bengaluru(BLR) international airport by the specific Lufthansa Staff who took by check-in booking. He and the lady had no courtesy and was rude behaved to my family boarding flight and was performing his duties as if he was and German and USA embassy staffed.We reached BLR airport in the midnight of Aug 9 with my Family that includes my mother who is 66 years old, 3 children including a 15-month-old son. I have been stunned by the behavior and approach from the beginning while my boarding pass and passports were checked. The Lufthansa staff looked and talked to me as if he belongs to the German immigration embassy with rude behavior stating I can't travel the flight due to No US VISA stamped on my Indian passport or neither I am citizen/ GC holder of US; please note I have been provided Advance Parole and USA embassy has respected my return to work in USA. The Lufthansa BLR check-in staff acted to me as if I am possessing an illegal entry to USA and asked me to come back after I receive the Germany Visa for just having to catch the stop over flight at FRA which both flights (BLR to FRA & FRA to SFO Lufthansa flights) are stationed on the same Terminal-1. Just because I did not possess a USA Visa on my Indian passport (which is not required for my family on Advance Parole) or neither was I a Citizen/GC of USA.I must understand why the BLR Lufthansa Staff takes that position of USA Embassy to say I am not fit for the travel over Lufthansa via FRA. Please understand I am not exiting the airport nor the Terminal to catch my connecting flight (in fact both were operated by Lufthansa), and they need a German Visa for me to be onboarded.I had plenty of calls towards Lufthansa Customer care in the month of June , July and Aug that must have been already monitored and recorded asking if all my paper works are up to date for travel and the Lufthansa said they have no issues in my boarding flight and for my life first night mare the BLR Lufthansa staff turns the needle south stating he has the entire authority to make me return home due to the above stated German Visa requirement. My surprise is all my call towards customer care has never been valid responded and the BLR check-in staff considers me to have German Visa knowledge at once; how can this happen to a customer when travel plans are arranged properly and BLR Lufthansa staff takes the advantage of sending me back home with boarding the plane.Please do also understand that my travel from San Francisco (SFO) to BLR was a USA valid visa (advance Parole) through Lufthansa, with a layover at FRA. If this travel was clear, I should have no issues while I travel back too. There is no Law that states to change for a transit VISA.This travel caused me issues and needed to book my families flight through Qatar airways on the next day travel from BLR to SFO. The airlines showed me respect and accepted my Advance Parole without any issues, and I was given a warm welcome to USA by the USA Embassy immigration officer.I am attaching the flight charges of Qatar airways USD$15,405.22 which I had book because of the merciless showed by the BLR Lufthansa Check-in Staff and canceling my travel. Please provide the compensation of this amount as I never would have travelled through Lufthansa if this German Visa was pointed earlier during my June calls with Lufthansa customer care or neither was I am able to afford USD$15,405.22; today I am in a bad debt because of the forceful return to USA cancelation done by the reckless BLR Lufthansa Check-in staff at the BLR International Airport and was able to return to India for Kids School and my work on time because I had to forcefully book Qatar in the last moment.Please do provide this USD$15,405.22 as compensation to me for the rough cancelation done my Lufthansa BLR Staff during my visit on midnight of Aug 9. I would like to present this towards the google review and take this forward to get an action taken soon on Lufthansa.

1

EasyJet

the booking procedure is a nightmare,retrieving details drove me balmy.Password is never remembered just kept requesting"Change password"time after time.Had to enter booking ref etc every time to access my details.Do not book on laptop then try using mobile as it just causes total confusion.Ryanair is so much simpler,

2