ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
EasyJet	the call ended withtout waiting for my answer	1
EasyJet	the chat agent seemed to not know anything they were doing was brutal	1
EasyJet	the chat is usless via the phone and you easily loose connection with the agent . plus waiting times can be long over 30 mins with no count down	1
EasyJet	the chat is very useful and speed	5
EasyJet	the chat was clear and fast	5
Ryanair	the company can f themselves	1
Vueling	the company canceled the flight without warning, I needed to spend half a day to fly on another flight. I do not recommend it at all!!!! worst companyWorst service	1
Turkish Airlines	the company fails to update passengers on any schedule changes and when it comes to contacting customer service regarding these issues, they do not offer premium service. my flight had 3 different schedule changes within 2 days and when trying to rebook my flight, they told me i was unable to do so. they did not offer me any sort of compensation and when asking for proper appropriate support, they had left me on hold for an unreasonable amount of time. i am absolutely fed up with this airline company, and suggest that anyone even CONSIDERING to board a flight via turkish airlines, i would HIGHLY recommend not to	1
Wizz Air	the company is really negative. They anticipated my flight without sending a mail and it's quite impossible to have a direct contact with agents or the cuatomer service.	1
Ryanair	the company service is getting worse unfriendly staff,hard to contact and are becoming the biggest ripoff	3
Lufthansa	the company uses the current situation to make people's lives even harder - takes your money away when the government decides to close the country and you never see a refund. How convenient and they keep getting away with doing this to thousands and thousands of people with the help of the "caring" officials.	1
EasyJet	the consult is very kind	5
EasyJet	the consultant ended the conversation when I had asked a question.	1
EasyJet	the conversation with Noor aldein was very easy and smooth.	5
EasyJet	the credit card company denied payment and the primary card holder is not available at this time, I want to change cards but your policy doesn't allow thisI will have to wait several hours until the primary card holder returns to clear the issue with the credit card company, then how do i know if you resubmit the charge	2
EasyJet	the customer advisor was helpful and kind	5
EasyJet	the customer service agent Beshr who assisted me in changing my flight which was booked improperly.	5
EasyJet	the customer service agent was not helpful to do smeothing i did many times before and he is lazy, when i ask him to do something for me, he says its easier for u to do it online, he doenst want to do his job.thanks.	1
Pegasus Airlines	the customer service does not help or offer solution in any ways !my flight was canceled due to internal issue and i was promised a full refundwhen checking i received a partial refund as if i did cancel my flight for personal reason !!whish is not the case !pegasus airline canceled my flight and refused to even issue me my money backi have been in contact with the customer service for 15 days now and the agent does not even check to confirm the full refund ,he simply replies !!refund was issued !!the worst experience evermy flight was canceled one day before so i missed the chance to spend the holidays with my familly and on top of that my money was lost !!i do not recommend it and the service is teribale !! avoid avoid avoid unless if u want to lose ur money !!! big disappointment,i use to be a loyal customer but after this experience it is for a fact my last ,even if i have to pay 2 or 3 times more is it better to know that they will not steal me !!what a disapointment	1
EasyJet	the customer service operation was a massive help and a great ambassador for the company	5
EasyJet	the customer service person was very helpful	5
Vueling	the customer service phone (under a hefty fee) is just a voicemail referring you to another phone number that is ANOTHER VOICEMAIL, then they hung up, no help, no assistance. They change your flight date and then there is no help at all. Worst customer service ever, scammers.	1
EasyJet	the customer service representative is very polite, but he is unable to offer any assistance	3
EasyJet	the customer service was very professional and lovely	5
Ryanair	the customer services has everything left to be desired	1
EasyJet	the customer support person was very helpful and kind. The waiting in the queue was very long, but the conversation with the person and solving my problem was quick.Just want to thank support person	5
Jet2.com	the ease of booking the free 10kg of luggage as well goes a long way	5
Ryanair	the employees working for this company in Germany are rude and unhelpful and unprofessional.they don't even know how to talk to customers. let along be polite.	1
Jet2.com	the entire jet2 team has been very nice and friendly throughout the entire flight	5
EasyJet	the erson that have chat with me was great, and have solved my problem in a very fast way!!!!!!!!!!!	5
Jet2.com	the experience and enthusiasm of flight staff made it great	5
EasyJet	the first customer service person left without addressing my questions after giving 1 reply with the incorrect advice. That was Soumaya. Daniel however was extremly polite and very helpful.	5
Jet2.com	the flight and staff are very good but i was disappointed with my seat as i paid extra money for extra leg room but the plane we where on had no more room than the passengers in row 2 normally you can stretch your legs out straight every thing else was good	4
Jet2.com	the flight and staff were excellent. Just a shame that the weather at East Midlands delayed our take off by 2 and half hours!!!A free cup of coffee would have been a nice gesture!!!!	5
Ryanair	the flight attendents wer really snotty an just plain old rude	1
Jet2.com	the flight both ways, staff and service was very good with no cause for complaint.on landing at Tenerife South we had (yet again the 3rd time in 18 months) substantial, and very uncomfortable delay through security, and whilst this is not in your control the timing of your flights is, as well as appropriate numbers of staff being available at TFS to be of assistance to the many customers in wheelchairs, some of whom were so upset they were in tears - this is not the way to start a relaxing holiday.if these delays are 24x7 you should be advising customers before they book. If as I am advised by locals Tues/Fri/Sat are the worst days, can you not promote other days/times to arrive at TFS?Contrarily, I was pleased to get a text on the morning of departure to expect delays at passport control and anticipating similar to arrival immediately checked out of my hotel, only to find that I was in the departure lounge within 20 minutes of arrival at TFS, but nearly 4 hours before my flight was due to depart.I would hope that you can make some improvements to these situations, particularly to fellow passengers that have any form of physical disability - thankfully I and my wife do not but we were frustrated by the distress of some of those that did.	4
Pegasus Airlines	the flight from Istanbul to Tabriz, caus of windy weather of Tabriz, landing was been impossibile all crew agitated! except one hostes Mr. Ibrahim (ibrahim bay) who was kind and so available with passengers. speaking and keeping us calm, seving water and tea. a big thanks to him.many thanks to Ibrahim bay.Ã§ok tesekurler	1
Jet2.com	the flight from Palma was wonderful but the flight from Edimbourg was very noisy, some people were drinking alcohol and the children was running into the plane. I thought the alcohol was forbbiden into the plane. As a marjorquin woman i do not like these king of tourism.	3
Jet2.com	the flight was INCREDIBLY cold and we could feel cold air blowing on us the entire trip although our fans overhead were closed.	2
Grupo IAG	the flight was fine, but.... Customer service once luggage was left behind at original airport was horrenduous.were informed once got off flight that not all the bags made it. filled out online form to have bags delivered to our destination address. bags were not delivered until3 days later - the problem was the communication. called courier once bags was supposedly picked up by them. The phone number went to voicemail but the voicemail box was full each time we called. no other number or website available to contact them another way. Called BA (about 6 times in total) and each time was told the bags were picke dup by the courier a different date and time and each time told there was nothing they could do once the courier picked them up. (even though it seems they kept picking the bags again and again?) BA said they had no way to contact the courier service - you contract someone to help your customer, but you can't contact them? the customer could not contact them as explained above. after the 3rd call, BA should have taken matters in their own hands and called the company to find out where the bags really were. but no, each person said there was nothing they could do and told us the bags were picked up byt the courier at a different time. they bags showed up, separately, 3 days after the flight. Customer service needs to help the customer! consider contracting with a different courier if you cannot contact them and no can give the customer accurate info.	3
Jet2.com	the flight was late as usual!	3
Grupo AirFrance-KLM	the flight was ok.I forgot my Hard Drive in the flight.I called them for it,.. it is impossible to join anyone who knows what to do in this situation.If you have any problem, it is impossible to fix it with them.	2
Jet2.com	the flight was on time, as usual great service via jet 2. they helped me have a great holiday.	5
Jet2.com	the flight was punctual and all the staff were very good,	4
Jet2.com	the flights themselves were great, but arrival at Rhodes airport was horrendous. We were left waiting over one hour for our cases to be put on the carrousel, nobody was given any information. I eventually saw a Jet 2 Rep who was so unhelpful told me if i has a complaint send it to head office - how helpful when stuck in the airport and just arrived from Leeds. We eventually were informed it was due to the rain , the luggage handlers didnt want our luggage to get wet - I ask you what a lame excuse when other flights that had arrived were able to get their luggage ok	3
Jet2.com	the friendly service is for real, always good to travel with Jet2	5
Pegasus Airlines	the gang of employees of your airline at the counter and the porters (which i believe are not working for Pegasus) in HBE airport in Alexandria are corrupted and they rudely ask the passengers to pay bribe to skip paying overweight.this happened to me and i witnessed this with other passengers.	1
EasyJet	the gentleman went out of his way to help me	5
Ryanair	the government need to down these thieves and all their planes, ripping off hardworking ppl and ignoring government advice absolute scumbags	1
EasyJet	the ground crew learned some thing!!she didn't know the laws of entering Israel in these days!!! i almost didn't made my flight because of her..	1
EasyJet	the guy on the live chat was extremely helpful and even told me about a refund due that i had no idea about	5
EasyJet	the handler was good at responding with clarity but was bound by really poor procedures to enable good customer service. The call handler was clearly restricted by internal policy, which was clearly contradictory to the consumer policies outlined online.	1
EasyJet	the help I received was great and much appreciated	5
EasyJet	the help-desk employee was so kind and supportive. his name was Mohammed and was very clear and supportive .	5
Jet2.com	the hotel smy tahona in caleta de fuste should be closed till it is refurbished and brought up to proper living standerds.the apartment we were given should not have been let out to paying guests as the walls andceillings were covered in black mould spores we were told we could move after a week but we stayed as we didn't want any body elsegetting that room,that sed thefood was very good staff were good but not good cleaners,daily entertainment was rubbish if he bothered to turn up all in all do not book here ref 14865919/w24h	1
EasyJet	the information was given promptly	5
Ryanair	the initial flights are reasonable but no better than other budget airlines however the hidden charges are far worse in my opinion. charges for a bag, check in online dont checkin online. the comfort of the flights i have taken has generally been ok.	3
EasyJet	the instant help and response. the agent is amazing!!	5
EasyJet	the kind and helpful Asana, was fantastic!!!your staff is fantastic	5
EasyJet	the kindness of Ayham. top !	5
EasyJet	the kindness, they helped me a lot and very fast assistence	5
EasyJet	the last time i used easyjet the staff went above and beyond!!! i could not fault them one little bit!!!!!!!!!!!!! (travel date 5th Jan 22) they were so polite! so helpful! so patient! so attentive! (all this despite 'other customers' being disrespectful, rude, vile to the staff... there are RULES in place and they needed to be followed!! FACE MASK there was many customers who thought 'they didn't have 2wear one' or that because it was 'filtered air' inside the plane that that would take out the covid particles... some ppl make me so flipping mad!! but the staff just took it in their stride and kept reminding ppl to wear it... bless them they did an amazing job hats off to them!!	5
Jet2.com	the leg room seems to have diminished, I did feel restricted and I'm only 5'4". The staff were good, the food was ok. I was disappointed to see so many pieces of large hand luggage on board, adds to the discomfort.	3
Lufthansa	the literal worst .. customer service no longer exists .. do not fly with them!!	1
EasyJet	the live chat assistant asked my passport photo. I'm not sure if this is a reliable situation	3
EasyJet	the live chat assistant was very helpful.	5
EasyJet	the live chat employee was rude and condescending. I couldnt find the button they were referring to and instead of trying to help me, they were seemingly impatient and said that it works 100% of the time for other people, implying it was me who could not get it right. I send screenshots of my devices and they still did not assist based on this, they were just rude and i felt like an inconvenience. Definitely the wrong type of person to have dealing with problems as their attitude was terrible.	1
Vueling	the luggage machine broke down and no employee would help us and between our 2 flights there was 1.5 hours when we got our luggage so we had to take a bus to the next terminal which takes 30 min and it ended up that we lost our flight. I would never recommend buying a ticket from them or from kiwi.com	1
EasyJet	the manager did not help me at all. just sent me few links	1
Wizz Air	the most fraudulent company, we had the flight on 12.11.2023 (Dorrmund-Tirana at 09:30 and on 11.11.23 I received a message that the plane will be delayed and postponed to 10:30 and to 05:00 In the middle of the day, I received a message that the plane will fly at an earlier time, that is, at 9:30, and this seems to me to be a very big deception from the company because it was done with the intention of missing the plane for some passengers because they sold more tickets than I have to fly even though it's more stressful and hasty and 10 people were left without a seat, that is, there were oversold tickets. The first and last time I'll fly with a company like this is deceptive and not at all correct. to the customer.	1
EasyJet	the most horrible service , rude attitude , no help, complicated system , long waiting time,	1
EasyJet	the name change policies are a bit ruthless. Although the customer service people are friendly and helpful	4
Ryanair	the onboard staff cannot do anymore for you. Really happy wo have flown with Ryanair	4
Ryanair	the onboarding staff is callous and so disappointing.It's not ryanair cheaper. While you pay for all the luggage and they charge for everything, the difference is insignificant. Today in Eindhoven I experienced such callous and so disappointing behavior from onboarding staff. I will suit them!	1
Ryanair	the only airlines that charge you double price if you do not check online. You need to pay your flight and one day upfront you need to online checkin if you not you will pay double amount or they will cancel your flight with zero refund. You can see how their services strategy is caring so much for the customer and really helpful.	1
Ryanair	the only company which truly deserves a one star review because it shows no respect for their clients, and it seems that a space between seats becomes smaller and smaller everyday. I hate when I dont have any choise and have to flight with ryanair	1
Jet2.com	the only two issues I have its that Jet2 is most of the time late to depart and about their ticket amendment policy for example I had a one way ticket from Athens to Manchester UK worth 500 euros because of the passing away of my father I had to change the ticket, they wont allow me to change airports neither from one way to return and when eventually I decided to change the date for one way ticket near Easter they asked for an additional 185 euros when a return ticket with the selected date would have cost 390 Euros. British Airways gives a full refund in the form of vouchers as also a number of other airlines o,r at least a partial penalty. Otherwise, the service in Jet2 is very good and the cabin crew is very polite	2
EasyJet	the operator I chatted with was direct, clear requesting and providing information and efficient	5
EasyJet	the operator helped resolve my issue. I accidentally chose the wrong day when changing a flight for 23 people. The operator was able to get my fee refunded and I was able to change it to the correct day. I had been working on this trip for over 15 hours and it was 3am my time (prob why I didn't see the headings showing the days when I chose the wrong day).	5
Jet2.com	the organisation at Manchester air port was very good and we received help when we needed it. The only drawback was the very long hike to check in. staff on the plane were pleasant and efficient. They explained the reasons for delays etc clearly. Our only gripe was that the seats were not very comfortable, hard on the backside and difficult to enter with fixed aisle armrest.	4
EasyJet	the perosn who handled this issue was patient and great. thank you for hiring him	5
EasyJet	the person "neo" was really nice and helpful during a difficult time for my wife and I	5
EasyJet	the person I spoke to was fantasticthank you again for all your help	5
EasyJet	the person at the chat (Behr) was super helpful. The reason Im removing 1 star is because I spent a terrible amount of time until I found a human chat that could help me and, once found, I had to wait too long in the queue	4
EasyJet	the person closed the chat when we hadn't finished the conversation	1
EasyJet	the person i contacted listened to my problem and was very helpuful.	5
EasyJet	the person on the other end understood what i needed to change. It was a great weight off my mind.the only thing i would like to say is it took a long time for a customer service member to be free to chat online	5
EasyJet	the person on the other side was kind and understanding the problem , but he wasn't able to solve it !	3
EasyJet	the person refused to help me - wanting some other information which was irrevelant, rude and not willing to provide a good service	1
EasyJet	the person revolved my issue which was great, however waiting 2hrs on a webchat to sort the issue is unacceptable and should be looked at urgently.	3
EasyJet	the person that assisted me was really polite, professional and quick.I received a wonderful service	5
EasyJet	the person was nice, he helped me a great deal. but it took long time to get help.	4
Jet2.com	the plane left Kos on time the cabin crew were very polite and professional. we will always use JET2 every time we fly Thankyou JET2	4
Ryanair	the plane was landing without turning on the seatbelt sign and when we landed the planed bounced up at a 90 degree angle back into the sky and did a backflip so everyone in the plane went upside down and when we FINALLY landed properly the flight attendants told us to have a great day. excuse me alexa the plane did a 360 without telling us to put on our seat belts	1
Jet2.com	the plane we flew to tenerife on January 14th 2025 was cold. It was freezing cold not just air con cold almost like cold was coming from outside ! It happened on both sides of the plane and the crew said "it was always like this and they don't know why". The chap in the window seat opposite us said he had ice on the bottom of his shoes. It was a very uncomfortable flight.	1
Jet2.com	the plane went off on time the crew were great everything you asked thy helped	5
EasyJet	the poorest airline ever. I want to buy an extra luggage online and they have refused to do this for me as they claim you can't buy single hold item for group bookings . They are thieves, aweful airline not worth taking. Better to pay extra on another airline because by the time you are done with them you would have incurred more and the service is not great either	1
EasyJet	the public are used to corporations cutting staff to save move and I did not expect to actually find a chat line, but when I did I was able to pose questions that did not fit into machine language and the human (Moh'd) whas vefy helpful so I was very pleased	5
Turkish Airlines	the reason why I am giving 1 star is that I have to write a review I had a query regarding name correction I was asked to fill feedback online I filled the form and I was given with Feed back reference number than I gave them call back to get it done I had a very urgent flight that was next day they said we will send you an email in next 4 days time any how that flight was missed by me and I paid 236 GBP extra to rebook my flight and I paid additional 50 GBP for name correction worst airline worst call center services very bad will never recommend to anyone to use there services.	1
EasyJet	the representative said that they cannot help me with my card payment because they do not have access. because of the delay I had to pay a higher fare, cause the previous one was taken while I was trying to resolve the issue	1

EasyJet

the call ended withtout waiting for my answer

1

EasyJet

the chat agent seemed to not know anything they were doing was brutal

1

EasyJet

the chat is usless via the phone and you easily loose connection with the agent . plus waiting times can be long over 30 mins with no count down

1

EasyJet

the chat is very useful and speed

5

EasyJet

the chat was clear and fast

5

Ryanair

the company can f themselves

1

Vueling

the company canceled the flight without warning, I needed to spend half a day to fly on another flight. I do not recommend it at all!!!! worst companyWorst service

1

Turkish Airlines

the company fails to update passengers on any schedule changes and when it comes to contacting customer service regarding these issues, they do not offer premium service. my flight had 3 different schedule changes within 2 days and when trying to rebook my flight, they told me i was unable to do so. they did not offer me any sort of compensation and when asking for proper appropriate support, they had left me on hold for an unreasonable amount of time. i am absolutely fed up with this airline company, and suggest that anyone even CONSIDERING to board a flight via turkish airlines, i would HIGHLY recommend not to

1

Wizz Air

the company is really negative. They anticipated my flight without sending a mail and it's quite impossible to have a direct contact with agents or the cuatomer service.

1

Ryanair

the company service is getting worse unfriendly staff,hard to contact and are becoming the biggest ripoff

3

Lufthansa

the company uses the current situation to make people's lives even harder - takes your money away when the government decides to close the country and you never see a refund. How convenient and they keep getting away with doing this to thousands and thousands of people with the help of the "caring" officials.

1

EasyJet

the consult is very kind

5

EasyJet

the consultant ended the conversation when I had asked a question.

1

EasyJet

the conversation with Noor aldein was very easy and smooth.

5

EasyJet

the credit card company denied payment and the primary card holder is not available at this time, I want to change cards but your policy doesn't allow thisI will have to wait several hours until the primary card holder returns to clear the issue with the credit card company, then how do i know if you resubmit the charge

2

EasyJet

the customer advisor was helpful and kind

5

EasyJet

the customer service agent Beshr who assisted me in changing my flight which was booked improperly.

5

EasyJet

the customer service agent was not helpful to do smeothing i did many times before and he is lazy, when i ask him to do something for me, he says its easier for u to do it online, he doenst want to do his job.thanks.

1

Pegasus Airlines

the customer service does not help or offer solution in any ways !my flight was canceled due to internal issue and i was promised a full refundwhen checking i received a partial refund as if i did cancel my flight for personal reason !!whish is not the case !pegasus airline canceled my flight and refused to even issue me my money backi have been in contact with the customer service for 15 days now and the agent does not even check to confirm the full refund ,he simply replies !!refund was issued !!the worst experience evermy flight was canceled one day before so i missed the chance to spend the holidays with my familly and on top of that my money was lost !!i do not recommend it and the service is teribale !! avoid avoid avoid unless if u want to lose ur money !!! big disappointment,i use to be a loyal customer but after this experience it is for a fact my last ,even if i have to pay 2 or 3 times more is it better to know that they will not steal me !!what a disapointment

1

EasyJet

the customer service operation was a massive help and a great ambassador for the company

5

EasyJet

the customer service person was very helpful

5

Vueling

the customer service phone (under a hefty fee) is just a voicemail referring you to another phone number that is ANOTHER VOICEMAIL, then they hung up, no help, no assistance. They change your flight date and then there is no help at all. Worst customer service ever, scammers.

1

EasyJet

the customer service representative is very polite, but he is unable to offer any assistance

3

EasyJet

the customer service was very professional and lovely

5

Ryanair

the customer services has everything left to be desired

1

EasyJet

the customer support person was very helpful and kind. The waiting in the queue was very long, but the conversation with the person and solving my problem was quick.Just want to thank support person

5

Jet2.com

the ease of booking the free 10kg of luggage as well goes a long way

5

Ryanair

the employees working for this company in Germany are rude and unhelpful and unprofessional.they don't even know how to talk to customers. let along be polite.

1

Jet2.com

the entire jet2 team has been very nice and friendly throughout the entire flight

5

EasyJet

the erson that have chat with me was great, and have solved my problem in a very fast way!!!!!!!!!!!

5

Jet2.com

the experience and enthusiasm of flight staff made it great

5

EasyJet

the first customer service person left without addressing my questions after giving 1 reply with the incorrect advice. That was Soumaya. Daniel however was extremly polite and very helpful.

5

Jet2.com

the flight and staff are very good but i was disappointed with my seat as i paid extra money for extra leg room but the plane we where on had no more room than the passengers in row 2 normally you can stretch your legs out straight every thing else was good

4

Jet2.com

the flight and staff were excellent. Just a shame that the weather at East Midlands delayed our take off by 2 and half hours!!!A free cup of coffee would have been a nice gesture!!!!

5

Ryanair

the flight attendents wer really snotty an just plain old rude

1

Jet2.com

the flight both ways, staff and service was very good with no cause for complaint.on landing at Tenerife South we had (yet again the 3rd time in 18 months) substantial, and very uncomfortable delay through security, and whilst this is not in your control the timing of your flights is, as well as appropriate numbers of staff being available at TFS to be of assistance to the many customers in wheelchairs, some of whom were so upset they were in tears - this is not the way to start a relaxing holiday.if these delays are 24x7 you should be advising customers before they book. If as I am advised by locals Tues/Fri/Sat are the worst days, can you not promote other days/times to arrive at TFS?Contrarily, I was pleased to get a text on the morning of departure to expect delays at passport control and anticipating similar to arrival immediately checked out of my hotel, only to find that I was in the departure lounge within 20 minutes of arrival at TFS, but nearly 4 hours before my flight was due to depart.I would hope that you can make some improvements to these situations, particularly to fellow passengers that have any form of physical disability - thankfully I and my wife do not but we were frustrated by the distress of some of those that did.

4

Pegasus Airlines

the flight from Istanbul to Tabriz, caus of windy weather of Tabriz, landing was been impossibile all crew agitated! except one hostes Mr. Ibrahim (ibrahim bay) who was kind and so available with passengers. speaking and keeping us calm, seving water and tea. a big thanks to him.many thanks to Ibrahim bay.Ã§ok tesekurler

1

Jet2.com

the flight from Palma was wonderful but the flight from Edimbourg was very noisy, some people were drinking alcohol and the children was running into the plane. I thought the alcohol was forbbiden into the plane. As a marjorquin woman i do not like these king of tourism.

3

Jet2.com

the flight was INCREDIBLY cold and we could feel cold air blowing on us the entire trip although our fans overhead were closed.

2

Grupo IAG

the flight was fine, but.... Customer service once luggage was left behind at original airport was horrenduous.were informed once got off flight that not all the bags made it. filled out online form to have bags delivered to our destination address. bags were not delivered until3 days later - the problem was the communication. called courier once bags was supposedly picked up by them. The phone number went to voicemail but the voicemail box was full each time we called. no other number or website available to contact them another way. Called BA (about 6 times in total) and each time was told the bags were picke dup by the courier a different date and time and each time told there was nothing they could do once the courier picked them up. (even though it seems they kept picking the bags again and again?) BA said they had no way to contact the courier service - you contract someone to help your customer, but you can't contact them? the customer could not contact them as explained above. after the 3rd call, BA should have taken matters in their own hands and called the company to find out where the bags really were. but no, each person said there was nothing they could do and told us the bags were picked up byt the courier at a different time. they bags showed up, separately, 3 days after the flight. Customer service needs to help the customer! consider contracting with a different courier if you cannot contact them and no can give the customer accurate info.

3

Jet2.com

the flight was late as usual!

3

Grupo AirFrance-KLM

the flight was ok.I forgot my Hard Drive in the flight.I called them for it,.. it is impossible to join anyone who knows what to do in this situation.If you have any problem, it is impossible to fix it with them.

2

Jet2.com

the flight was on time, as usual great service via jet 2. they helped me have a great holiday.

5

Jet2.com

the flight was punctual and all the staff were very good,

4

Jet2.com

the flights themselves were great, but arrival at Rhodes airport was horrendous. We were left waiting over one hour for our cases to be put on the carrousel, nobody was given any information. I eventually saw a Jet 2 Rep who was so unhelpful told me if i has a complaint send it to head office - how helpful when stuck in the airport and just arrived from Leeds. We eventually were informed it was due to the rain , the luggage handlers didnt want our luggage to get wet - I ask you what a lame excuse when other flights that had arrived were able to get their luggage ok

3

Jet2.com

the friendly service is for real, always good to travel with Jet2

5

Pegasus Airlines

the gang of employees of your airline at the counter and the porters (which i believe are not working for Pegasus) in HBE airport in Alexandria are corrupted and they rudely ask the passengers to pay bribe to skip paying overweight.this happened to me and i witnessed this with other passengers.

1

EasyJet

the gentleman went out of his way to help me

5

Ryanair

the government need to down these thieves and all their planes, ripping off hardworking ppl and ignoring government advice absolute scumbags

1

EasyJet

the ground crew learned some thing!!she didn't know the laws of entering Israel in these days!!! i almost didn't made my flight because of her..

1

EasyJet

the guy on the live chat was extremely helpful and even told me about a refund due that i had no idea about

5

EasyJet

the handler was good at responding with clarity but was bound by really poor procedures to enable good customer service. The call handler was clearly restricted by internal policy, which was clearly contradictory to the consumer policies outlined online.

1

EasyJet

the help I received was great and much appreciated

5

EasyJet

the help-desk employee was so kind and supportive. his name was Mohammed and was very clear and supportive .

5

Jet2.com

the hotel smy tahona in caleta de fuste should be closed till it is refurbished and brought up to proper living standerds.the apartment we were given should not have been let out to paying guests as the walls andceillings were covered in black mould spores we were told we could move after a week but we stayed as we didn't want any body elsegetting that room,that sed thefood was very good staff were good but not good cleaners,daily entertainment was rubbish if he bothered to turn up all in all do not book here ref 14865919/w24h

1

EasyJet

the information was given promptly

5

Ryanair

the initial flights are reasonable but no better than other budget airlines however the hidden charges are far worse in my opinion. charges for a bag, check in online dont checkin online. the comfort of the flights i have taken has generally been ok.

3

EasyJet

the instant help and response. the agent is amazing!!

5

EasyJet

the kind and helpful Asana, was fantastic!!!your staff is fantastic

5

EasyJet

the kindness of Ayham. top !

5

EasyJet

the kindness, they helped me a lot and very fast assistence

5

EasyJet

the last time i used easyjet the staff went above and beyond!!! i could not fault them one little bit!!!!!!!!!!!!! (travel date 5th Jan 22) they were so polite! so helpful! so patient! so attentive! (all this despite 'other customers' being disrespectful, rude, vile to the staff... there are RULES in place and they needed to be followed!! ** FACE MASK** there was many customers who thought 'they didn't have 2wear one' or that because it was 'filtered air' inside the plane that that would take out the covid particles... some ppl make me so flipping mad!! but the staff just took it in their stride and kept reminding ppl to wear it... bless them they did an amazing job hats off to them!!

5

Jet2.com

the leg room seems to have diminished, I did feel restricted and I'm only 5'4". The staff were good, the food was ok. I was disappointed to see so many pieces of large hand luggage on board, adds to the discomfort.

3

Lufthansa

the literal worst .. customer service no longer exists .. do not fly with them!!

1

EasyJet

the live chat assistant asked my passport photo. I'm not sure if this is a reliable situation

3

EasyJet

the live chat assistant was very helpful.

5

EasyJet

the live chat employee was rude and condescending. I couldnt find the button they were referring to and instead of trying to help me, they were seemingly impatient and said that it works 100% of the time for other people, implying it was me who could not get it right. I send screenshots of my devices and they still did not assist based on this, they were just rude and i felt like an inconvenience. Definitely the wrong type of person to have dealing with problems as their attitude was terrible.

1

Vueling

the luggage machine broke down and no employee would help us and between our 2 flights there was 1.5 hours when we got our luggage so we had to take a bus to the next terminal which takes 30 min and it ended up that we lost our flight. I would never recommend buying a ticket from them or from kiwi.com

1

EasyJet

the manager did not help me at all. just sent me few links

1

Wizz Air

the most fraudulent company, we had the flight on 12.11.2023 (Dorrmund-Tirana at 09:30 and on 11.11.23 I received a message that the plane will be delayed and postponed to 10:30 and to 05:00 In the middle of the day, I received a message that the plane will fly at an earlier time, that is, at 9:30, and this seems to me to be a very big deception from the company because it was done with the intention of missing the plane for some passengers because they sold more tickets than I have to fly even though it's more stressful and hasty and 10 people were left without a seat, that is, there were oversold tickets. The first and last time I'll fly with a company like this is deceptive and not at all correct. to the customer.

1

EasyJet

the most horrible service , rude attitude , no help, complicated system , long waiting time,

1

EasyJet

the name change policies are a bit ruthless. Although the customer service people are friendly and helpful

4

Ryanair

the onboard staff cannot do anymore for you. Really happy wo have flown with Ryanair

4

Ryanair

the onboarding staff is callous and so disappointing.It's not ryanair cheaper. While you pay for all the luggage and they charge for everything, the difference is insignificant. Today in Eindhoven I experienced such callous and so disappointing behavior from onboarding staff. I will suit them!

1

Ryanair

the only airlines that charge you double price if you do not check online. You need to pay your flight and one day upfront you need to online checkin if you not you will pay double amount or they will cancel your flight with zero refund. You can see how their services strategy is caring so much for the customer and really helpful.

1

Ryanair

the only company which truly deserves a one star review because it shows no respect for their clients, and it seems that a space between seats becomes smaller and smaller everyday. I hate when I dont have any choise and have to flight with ryanair

1

Jet2.com

the only two issues I have its that Jet2 is most of the time late to depart and about their ticket amendment policy for example I had a one way ticket from Athens to Manchester UK worth 500 euros because of the passing away of my father I had to change the ticket, they wont allow me to change airports neither from one way to return and when eventually I decided to change the date for one way ticket near Easter they asked for an additional 185 euros when a return ticket with the selected date would have cost 390 Euros. British Airways gives a full refund in the form of vouchers as also a number of other airlines o,r at least a partial penalty. Otherwise, the service in Jet2 is very good and the cabin crew is very polite

2

EasyJet

the operator I chatted with was direct, clear requesting and providing information and efficient

5

EasyJet

the operator helped resolve my issue. I accidentally chose the wrong day when changing a flight for 23 people. The operator was able to get my fee refunded and I was able to change it to the correct day. I had been working on this trip for over 15 hours and it was 3am my time (prob why I didn't see the headings showing the days when I chose the wrong day).

5

Jet2.com

the organisation at Manchester air port was very good and we received help when we needed it. The only drawback was the very long hike to check in. staff on the plane were pleasant and efficient. They explained the reasons for delays etc clearly. Our only gripe was that the seats were not very comfortable, hard on the backside and difficult to enter with fixed aisle armrest.

4

EasyJet

the perosn who handled this issue was patient and great. thank you for hiring him

5

EasyJet

the person "neo" was really nice and helpful during a difficult time for my wife and I

5

EasyJet

the person I spoke to was fantasticthank you again for all your help

5

EasyJet

the person at the chat (Behr) was super helpful. The reason Im removing 1 star is because I spent a terrible amount of time until I found a human chat that could help me and, once found, I had to wait too long in the queue

4

EasyJet

the person closed the chat when we hadn't finished the conversation

1

EasyJet

the person i contacted listened to my problem and was very helpuful.

5

EasyJet

the person on the other end understood what i needed to change. It was a great weight off my mind.the only thing i would like to say is it took a long time for a customer service member to be free to chat online

5

EasyJet

the person on the other side was kind and understanding the problem , but he wasn't able to solve it !

3

EasyJet

the person refused to help me - wanting some other information which was irrevelant, rude and not willing to provide a good service

1

EasyJet

the person revolved my issue which was great, however waiting 2hrs on a webchat to sort the issue is unacceptable and should be looked at urgently.

3

EasyJet

the person that assisted me was really polite, professional and quick.I received a wonderful service

5

EasyJet

the person was nice, he helped me a great deal. but it took long time to get help.

4

Jet2.com

the plane left Kos on time the cabin crew were very polite and professional. we will always use JET2 every time we fly Thankyou JET2

4

Ryanair

the plane was landing without turning on the seatbelt sign and when we landed the planed bounced up at a 90 degree angle back into the sky and did a backflip so everyone in the plane went upside down and when we FINALLY landed properly the flight attendants told us to have a great day. excuse me alexa the plane did a 360 without telling us to put on our seat belts

1

Jet2.com

the plane we flew to tenerife on January 14th 2025 was cold. It was freezing cold not just air con cold almost like cold was coming from outside ! It happened on both sides of the plane and the crew said "it was always like this and they don't know why". The chap in the window seat opposite us said he had ice on the bottom of his shoes. It was a very uncomfortable flight.

1

Jet2.com

the plane went off on time the crew were great everything you asked thy helped

5

EasyJet

the poorest airline ever. I want to buy an extra luggage online and they have refused to do this for me as they claim you can't buy single hold item for group bookings . They are thieves, aweful airline not worth taking. Better to pay extra on another airline because by the time you are done with them you would have incurred more and the service is not great either

1

EasyJet

the public are used to corporations cutting staff to save move and I did not expect to actually find a chat line, but when I did I was able to pose questions that did not fit into machine language and the human (Moh'd) whas vefy helpful so I was very pleased

5

Turkish Airlines

the reason why I am giving 1 star is that I have to write a review I had a query regarding name correction I was asked to fill feedback online I filled the form and I was given with Feed back reference number than I gave them call back to get it done I had a very urgent flight that was next day they said we will send you an email in next 4 days time any how that flight was missed by me and I paid 236 GBP extra to rebook my flight and I paid additional 50 GBP for name correction worst airline worst call center services very bad will never recommend to anyone to use there services.

1

EasyJet

the representative said that they cannot help me with my card payment because they do not have access. because of the delay I had to pay a higher fare, cause the previous one was taken while I was trying to resolve the issue

1