Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Jet2.com | Best budget airline by far. Friendly staff, good luggage allowance & greater space | 5 |
Jet2.com | Best budget airline. We almost always fly with Jet2. Competitive prices, good choice of destinations. Friendly crew, always kept updated by pilot. Recommend becoming a member as you do get offers including discounts on flights and packages. | 5 |
EasyJet | Best budget airline..Always used easyjet for my flights back to my country UK---Greece and to be honest for price to customer service ratio its truly a steal,Also went to Amsterdam for 35£ with return.Please dont be put off by people moaning for silly issues.By far the best budget airline. | 5 |
Ryanair | Best by far, reading reviews on here, you can work out who can't book online properly, "extras blah blah", yes just the same as nearly every airline.Their legroom is as good, if not better than most airlines and they are rarely late.Just flew from Edinburgh to London and back on our "national carrier" 90 minutes late going south, 45 minutes late going north, on a really old A320.I'll stick with Ryanair when I can. | 5 |
Vueling | Best check in in many year, efficient staff and took me 10 min. For the price €84 the seat can be uncomfortable but service is excellent. Will definitely use Vueling in future! | 8 |
Jet2.com | Best company to fly with, always great service and no problems | 5 |
Norwegian | Best customer service ever. Got through within minutes and they were able to help me book my seats. | 5 |
Grupo AirFrance-KLM | Best customer support service and great planes. It's been my first time flying KLM and I can confirm they have modern planes, clean and in good condition and they don't have delays, always on time. They also have great meals on board and helpful staff. I also had to cancel my return flight and KLM helped me through WhatsApp, they are so efficient and one of the best airline companies for sure! | 5 |
Jet2.com | Best ever check in of any airline I have flown with. Both in England and in Las Palmas | 5 |
Grupo IAG | Best experience I have had flying transatlantic. Flew round trip MCO-DUB 10/22 and returned 10/31. Continuing service to CDG. Very friendly and ever present staff on the transatlantic portion. The seat turned into an almost lay flat bed which provided a sound sleep in both directions. Wines were well chosen and poured frequently. Meals were well presented with a variety of appetizers before and hot breads during dinner. The staff service and the overall cleanliness of the plane convinced me that I had made the right choice for an airline. The connection DUB-CDG was a packed economy flight. For an hour and a half flight it was tolerable. Aer Lingus competes with Ryanair on this route so everything including water is for sale. My choice from now on for transatlantic flights. Clearing customs and immigration in Dublin is a real plus. American customs and immigration are rude and hostile but about what you would expect from them. | 10 |
EasyJet | Best experience ever. Great person | 5 |
Jet2.com | Best flight I have been on with jet 2 and arrived early to and from Prague. Flight was smooth and service was impeccable | 5 |
Grupo AirFrance-KLM | Best flight ever🙌 I traveled to Germany with my 6 years old son, they gave us wrong seats I told to a super kind flight attendant lady and in a minute she solved our problem and made us feel safe and happy. Seats Were so comfortable , Vegan food and kids meal were absolutely delicious .very nice flight thanks to super professional KLM pilots, all of them are so kind they listen to you if you need something and help you . They didn't extra charge us for anything we ate or drink like Delta company because Delta charged. Thank you so much to KLM team we never forget your amazing service.â¤ï¸ | 5 |
Grupo IAG | Best flight experience for some time. Back to where they were before COVID. Last year still cancellations and delays. Now fantastic again. Only point to improve is the seat distance in business class, which is the same as in economy. Staff on flight BA989 from Berlin tonight exceptional. Flight 35 mins early. Luggage out 10 minutes later. World class! Food much better than Lufthansa or Eurowings. Staff nicer. More professional. Vegetarian meal option (not in Lufthansa. Real Champagne, in Lufthansa it's only Cava. Nice way to finish a holiday. Price for business class was excellent, too. | 5 |
Jet2.com | Best flight times although it can be pricey but if you want the best I suppose you have to pay the premium. Staff can't do enough for you, and the 10kg hand luggage is brilliant. Wouldn't fly with anyone else.âœˆï¸ | 5 |
Jet2.com | Best flight we have taken this year. Everything went smoothly, very comfortable flight, staff were all lovely to the passengers . | 5 |
Ryanair | Best in every way . A little late start . But good people.Recommend | 5 |
Vueling | Best landing but that's about it!Ordered a tea, coffee, orange juice and water and was given a hot water, then an orange juice and water and when asked if the hot water was tea or coffee was told it was a tea ! No tea bag and milk or sugar which the air hostess then provided a sugar and placed a tea bag in. Then was given a coffee and told the price for it . When I asked for milk i was advised there is no milk and I said I'm unable to drink my coffee and my sister couldn't drink her tea and the air hostess attitude stunk as I said I'm not paying for something I couldn't drink and should have been advised there was no milk firstly . The female advised next time I need to ask for white tea and coffee ! HOW RUDE I HAVE FLOWN EVERY YEAR SOMETIMES MORE THAN ONCE A YEAR AND HAVE NEVER HAD ANY ISSUES WITH ANY OTHER AIRLINES! 🙈 also had to wait in a massive queue just for a pram label ! | 1 |
Jet2.com | Best low cost airline hands down! Good value, friendly, and Leeds Bradford is so convenient. Goes to show - you want summat done properly, get it done in Yorkshire. | 5 |
Jet2.com | Best lowcoster! | 5 |
Jet2.com | Best no frills airline by far. Cheerful, friendly staff and good leg room on board. | 5 |
Jet2.com | Best of Jet2Flown a lot recently with Jet2 and always find staff and service really pleasant and enjoyable.Knowing what you can expect and receiving that level of service is always enjoyable. | 4 |
Jet2.com | Best of all the economy airlines because they focus on good customer services.Staff friendly and helpful.Food not great but not sure any airline food ever is. | 4 |
Jet2.com | Best of the British airlines | 4 |
Turkish Airlines | Best of the world! Very good quality and staff really professional. | 5 |
EasyJet | Best prices and kind staff.I flew with EZ 6 times in 2024. All booked on the app with no issues. Self check in and self baggage drop is uneventful. Boarding is always delayed by people arguing that their carry on is not oversize! It's simple get a smaller bag or Pay Up and stop arguing. Would like to be able to preorder duty free as they run out often. Be kind and provide free water please is my only complaint. I don't believe in plastic bottled water full stop. Great airline | 4 |
Norwegian | Best prices to fly from Scandinavia to Spain and some other countries. | 5 |
Ryanair | Best prices. They provide a service that is more than acceptable for the prices paid. Web site could be more user friendly, but once you know your way around it does become easier to navigate around it. | 4 |
EasyJet | Best profissionalism,kindness and patience. Thank you so much. | 5 |
Jet2.com | Best quality budget airline. Will use every time for | 5 |
EasyJet | Best service | 5 |
Jet2.com | Best service received by Jet2. Comfortable flight. Excellent customer services.I had requested for wheelchair assistance both ways and Jet2 provided me with the best care and assistance.Staff was very helpful, polite and cooperative.Hightly recommend.5 star | 5 |
Jet2.com | Best serviceGood experience with jet2 | 5 |
Jet2.com | Best short haul airline in Europe, friendly staff, also very professional. | 5 |
Jet2.com | Best short haul airline out thereAlways a pleasure to fly with them | 5 |
Ryanair | Best short haul airline! Beat easyJet and whizzair by miles! | 5 |
Jet2.com | Best staff of any airline I have flown with by far | 5 |
EasyJet | Best support ever: fast-kind-effective | 5 |
Jet2.com | Best thing about Jet2 are the staff. always plenty on duty, and very helpful with bag drop, check in etc. My last outbound flight from Manchester was delayed about 50 minutes, although we boarded more or less on time (no explanation from cabin crew). This meant I was late at my destination, to pick up my hire car, and late arriving at my hotel. My inbound flight was also late taking off, but only about 25 minutes. This was compensated for me, by the aircraft we returned on. Most comfortable flight I have had for some time. It was an 'air tanker' plane, with plenty of leg room, and I had a window seat in the forward section. I had booked a meal on both flights and these were 'ok'. I will fly Jet2 again. | 3 |
EasyJet | Best, best best | 5 |
Wizz Air | Betaald om samen te zitten. Uiteindelijk ging dit toch niet wel betaald. Ik raad je aan om minimaal te betalen zonder extras je krijgt het toch niet zoals je wilt.Paid to sit together. In the end, this didn't happen, but payment was still required. I advise you to pay the minimum without extras; you won't get it the way you want anyway. | 1 |
Grupo IAG | Better avoid, bag allowance is not included like in Lufthansa so it gets even more expensive. Not enough ground crew at check in, bag drop took over an hour with only 15-18 other people in front of me. Staff was unprofessional, very rude at Oslo airport when flagging this up. She said they are sacrificing time for me, as if it wasn't their job 🤨. Next to us was a Ryan air queue with more people that got through in half of the time. AVOID IF POSSIBLE! | 1 |
Jet2.com | Better comms and crew than competitor airlines, but slightly uncomfortable seats. | 5 |
Grupo AirFrance-KLM | Better flights overall on the return journey then outbound. Annoyed, however, that one of my two pieces of checked luggage did not arrive at IAD with me. Two days later, I still do not have my bag. Upon arrival in IAD, I was informed over the loudspeaker to come to the baggage counter where the form was already filled up for my signature and address for baggage delivery. I expected my bag - priority tagged for a business class ticket - to come 24 hours later on the next daily flight CDG-IAD, But, no, it came on the daily flight two days later. I see no reason why my bag was off loaded in the first place. I had an 8-hour layover in Paris which affords plenty of time for bags to be transferred. Also, I also see no reason why my bag could not have been prioritized for the next available flight to IAD the following day, not two days later. This was my first time flying AF in about 25 years and I can't say I'd be rushing to book with them again. They should prioritize their business class passengers paying several thousands of dollars for their tickets. | 7 |
Grupo IAG | Better off with Ryan Air. Arrived at the airport only to find out they had overbooked the flight and I might not be able to get on. Then stand bye. 20 minutes before boarding they announced a 10 minute delay via ground staff, only to realise 20 minutes later that the incoming plane was 1.5 hours late. How can they not be aware? Following a boarding process at snails pace, the icing on the cake was another 1 hour delay on the runway. British Airways may sound like a better option like low cost airlines, but most definitely is not. And in most cases costs a lot more. | 1 |
Ryanair | Better off with a flying carpet. Useless company. | 1 |
Ryanair | Better than Easy Jet but not by much. Too many hidden charges and unclear pricing. | 2 |
Jet2.com | Better than Ryanair | 5 |
Jet2.com | Better than Ryanair and Easyjet. Will always book Jet2 | 5 |
Pegasus Airlines | Better than corendon but not by much.Flew home from AYT to MAN. After corendon loosing my partners case we only had one case between us. We had already paid for 20kg of hold luggage each. As my partner had to buy clothes while we were in turkey he had to put them in my case which them put my case to 22kg. When "our" case was weighed the woman at the check in desk was rude about it. We tried to explain the situation but she just pretended she didn't understand English all of a sudden and we were made to pay £22 for 2kg even though we had collectively booked 40kg. While I understand this is their policy (which is all the woman kept saying) after all that we had been through abit of sympathy or understanding wouldn't have gone a miss! We will be claiming this back through Corendon as they caused the extra charge but still it's stress that quite frankly we didn't need after the week we have had! | 2 |
Ryanair | Better than expected. Very cheap if booked in advance. Will use regularly now. | 4 |
Jet2.com | Better than we expected, living up to its expectations as a highly rated budget airline by its passengers. Punctuality was good, service was commendable and the online food was pretty acceptable. | 4 |
Jet2.com | Better times and luggage allowance and free check in of luggage sometimes | 5 |
Wizz Air | Better to avoid forever, the worst customer service and company in the universe, customer service less than zero orrible | 1 |
Ryanair | Better to book with another airline and pay more. What you get in discounts they will get from you in another way. Don't trust them, they will find a way to make you pay more money. | 1 |
Ryanair | Better to walk than fly with this companyMy phone run out of batteryI had already made the check in online, with no baggage's for check inAnd they refused to print the boarding passThen from the next counter they kindly charged my phone for 2'So I can pass the controlunbelievable | 1 |
Ryanair | Better walking to the destination! | 1 |
Iberia | Between average and under average to sum up my flights. Boarding for business passengers in Lima was perfect: very orderly and quick. The usual oldish looking business cabin pretty worn out. When I asked something else than the 2 choices for the welcome drink: plain water or cava (the Spanish sparkling wine), I was told: "after take off" Even if I asked for it again twice I had to wait 1h10! and it was given to me at the same time as the meal: Iberia staff likes to make the minimum efforts possible. The dinner was dreadfully presented on a tiny tray (size of a coach meal tray) and in a very oldish and ugly china. No menu with the usual Covid excuse. So I was asked "Beef or fish?" and when I asked how they were prepared I got the 2 same words snapped back to me. Food was eatable but certainly no more than that, and the presentation did not make you hungry. Appetizer was canteen style, meat was tough and overcooked, cheese truly bad and desert bad. Apart from the beef or fish, no choice. To be honest the wines were good but once again no menu to know what you were drinking. Between the dinner and the breakfast we never saw a crew member: doesn't Iberia train the cabin crew to treat decently business class clients decently? And in my fair opinion of ultra freqent traveller the Iberia executive in charge of food should be transferred to some another department asap. Business passengers are entitled to 30 minutes wifi: never worked! even if on my outbound flight it did. My short haul flight between Lisbon and Madrid was better. | 4 |
Ryanair | Between ryanair and loveholidays I'm so fed up. Ryanair saying they paid my refund to Lh and LH saying they haven't received it. Their staff on chat are so rude, you cant ring them and no one tells you the same thing twice. I have begged ryanair for help sorting my refund but they will not give anything but the bare minimum. Way to go to keep your customers.... will never bother again!!! | 1 |
Lufthansa | Between the lies, being stranded for a day in Frankfurt with no Lufthansa staff to help, booking another flight ourselves and finding out our luggage and mobility scooter were not put on plane…will never use this airline again | 1 |
Lufthansa | Beware !!!! Lufthansa not animal friendly at all. We bought a ticket from France to Boston for our son on December 15th in economy. At the time of booking we tried to book the small shipoo but could no way to do so versus other airlines where it is super easy. But things got better, I finally called and looking at my ticket I was told oh for economy the dog in cabin quotas has been reached I said what they said yes only option is to upgrade to economy premium and then dog under your seat in cabin are available. I could not believe it was told one way the cost would be 600 $ while the round trip ticket was 450$. I asked to talk to a manager and was told none were available they were all in a meeting. I said I would hold and was put bon hold and could hear the crew of support laughing in the back so humiliating. Is this how Lufthansa treats their customers never seen this !!!If you look at the airline company website they were even recommending to book the dog at check in" You can pay to transport your pet at check-in or at the Lufthansa service counter at the airport"When we reached out to the Lufthansa social media team showing them that there was no way to book a flight and be sure to be able to bring a dogI was told too bad nothing we can or will doI will lose my 450$ it seems as we will have to find a pet friendly company and book another flightRead the article this is insane | 1 |
EasyJet | Beware .. cabin bag was over size.. the bag itself was fine except half the wheel stuck out. think it would have been cheap to put in the hold when the bags were checked in but only pointed out when boarding. Too late then to do anything. The same woman who checked in the bags, boarded us and already had £48 ready up on her machine to take the money. Not a regular flier but have used this bag before on easyjet flights without a problem. Double whammy as then had to dump the bag in Spain to avoid charge coming back. | 1 |
EasyJet | Beware Easy Jet package holiday baggage scam.When checking in online, easy jet will ask you to add and pay for a suitcase even though it's included in the price for package holidays. Most people will add this without realising but if you skip this section and click cabin bag only, the next page will show you already have a free in hold baggage allowance already. | 1 |
EasyJet | Beware EasyJet dishonesty- false claims about COVID refunds!Early 2020, I booked 3 flights (2: me, my wife and 3: my aunt)- due to COVID-19 we were unable to travel- based on Scottish government travel advisory.Today, June 2021, we are still not able to travel (there are only 3 safe countries currently). EasyJet said in June 2020 it would offer full refund or credit-- it lied. I contacted them and they could only offer a credit for 6 months, which has expired this month. I phoned again and they said I opted for the credit (I was forced by their poor outsourced customer support person).I want a full refund for the 3 flights. And no more easy little lies from EasyJet. | 1 |
EasyJet | Beware EasyJet site times out when you enter your payment details and a pop up warns your booking has failed BUT IT HAS NOT AND YOU'LL BE CHARGED £55 to cancelA rip off company avoid | 1 |
Ryanair | Beware Ryanair Car Hire!I recently booked a week's car hire through the Ryanair website.Confirmed booking collection/pick up time was 20:00 with Firefly in Toulouse.When I arrived the Firefly kiosk in Toulouse - it was closed. a sign on door states it closes at 20:00. Phone number goes to answerphone and nobody calls back to reply to messages. I eventually had no choice but to hire a second car elsewhere at cost.Firefly will not help me as they blame ryanair since they processed a booking after they close (in fact confirmed as 19:59).Ryanair will not refund me despite having confirmed that my agreed collection time was 20:00 and the kiosk shuts at 19:59! they claim I must have been a no show!In summary, ryanair's booking system allowed me to make a booking that cannot technically be fulfilled since the car hire company is closed at agreed time! Neither car hire company or ryanair contacted me in advance to alert me to the anomaly/error and neither will refund me despite me never getting the keys.Totally unacceptable. Avoid! | 1 |
Norwegian | Beware at the airport as Norwegian airlines send you to a check in kiosk where you incur extra charges even though you have already checked in online. They then refuse to refund you even though there is an obvious error. Staff are exceptionally rude and unhelpful at the airport which was very upsetting especially at the start of a holiday. | 1 |
EasyJet | Beware booked holiday for September two days later changed my flight times to night flights so why advertise the times I wanted I think they knew that those times were not available or can't sell night flights so give them to existing customers and I would not have booked the times they changed mine too and refused to refund me my deposit | 1 |
EasyJet | Beware easyJet will charge you £55 each way if you have to make a name change to your booking. I expect some admin charge but this is ridiculous and you have to do the leg work. Nice little earner with no effort. | 1 |
Grupo AirFrance-KLM | Beware faulty booking system. You book and pay for economy class including checked bag then e-ticket show no bag and customer care insist you booked economy light and force you to pay a second time for checked bag. Even with screenshot show we paid 10% more than economy light exactly the difference between bag and no bag. Customer service staff very rude and unhelpful they refuse to even investigate the booking system I frequently buy airline tickets and know what I selected and di my research. The most expensive ticket I ever purchased. If I could give zero stars I would. | 1 |
Ryanair | Beware if booking flights through On the Beach with Ryanair, it's seems as though they're working in cahoots to extort more money out of you at the airport. This is how it goes… they give you an online credit card to book your flight on Ryanair, it's doesn't work, you call on the beach they say 'it's happened to me before' and say they will do it for you. Miraculously it works and then you receive a reference no and a unique email address, this doesn't work on the Ryanair website which then advise that On the Beach has not business booking flights for you and that you need to verify you identify leading you to another page to pay 59p to do so! Guess what it's doesn't work…. After using 3 cards to try it and that PayPal option doesn't do a thing either. Both say there's a problem with the payment system but having read reviews online it's a big fat lie. They want you to pay £100 more when you get to the airport to verify your identity! | 2 |
Ryanair | Beware if the baggage scam Ryan Air pull.My 'small bag' that fits in the cabin was allegedly too big on my return flight home despite it being suitable on the way out.I put it inside the scale thing they use to check whether it is the right size or not. It fits perfectly.I even took pictures and sent it to customer services and they basically said they wont refund me. (Obviously havent seen the pictures i attached).Their customer service is a kangaroo court. They have no intentions of giving me back the money they forcible stole at the airport.Scum bags | 1 |
Grupo AirFrance-KLM | Beware if you have to change a booking with KLM! To change the departure date of a flight costs almost the same as booking a new ticket. Original ticket indicated no change fee but the fare difference is almost the same as booking a new flight. | 1 |
Wizz Air | Beware latest check in scam!Online check in doesn't work and they charge £45 per person to check in at the desk! We paid £90 additional one way to check in, and they were pulling this scam with everyone!Wizz air is a horrendous company with zero customer service. They deserve to go bust. | 1 |
Ryanair | Beware of "Priority Boarding"!Apparently, this means STANDING outdoors with dozens of other passengers on a metal staircase, inhaling noxious airplane fumes; or cramped claustrophobically up with dozens of other passengers in an airport stairwell for over 30 minutes before boarding the plane.How is this even legal?!Ironically, non-priority passengers could remain seated in safety and comfort at the departure gate.BEWARE: with RYANAIR, "priority" means "uncomfortable" and "unsafe" | 1 |
Grupo IAG | Beware of British Airways and their marketing to make you believe that they are full of class and level above the rest. They won't treat you that way when you get bumped from a flight and it is their responsibility to compensate you for their mistakes. We recently had a trip home planned from MRS to SEA. A mechanical issue meant that we departed late from MRS to LHR where we needed to make a connecting flight. We landed with plenty of time to make it to our next gate, but a series of issues and choices by British Airways kept us from boarding our next plane. The crew did not let off passengers with connecting flights first nor did they hold the next flight for a mere 5-10 minutes for passengers to make connections on their airlines. Plus, we discovered that we had actually been bumped off our next flight before we even landed. We were pushed to Virgin Atlantic to figure out how to get us home. It extended our travel day by 8 hours! We were traveling with children as well. No offers of compensation or upgrades were made. And now BA is refusing to provide us any financial compensation. We paid for a trip home with only one connection and instead had two connections, multiple airlines to deal with, security through an extra airport with kids for a midnight flight we were never planning on. That is not what we paid for but BA refuses to make it right. So beware potential travelers! | 1 |
EasyJet | Beware of EasyJet holidays. It's a scam! They use render images on their website that don't look like reality at all and their descriptions of the hotels are another scam (wouldn't be surprised if they use some dodgy AI to write these up!). Nothing like reality. When you try and get in touch with them while on holidays, they respond days later without even being prepared! Didn't read the emails, didn't offer solutions and shown bad faith throughout. A bunch of amateurs. See you in court! Oh and as far as the flight is concerned, some passengers had weed stinking the whole place, families with toddlers noticing this but the cabin crew turned a blind eye. On the way back they were overbooked and offered below industry standard compensations for people to stay behind. Then the captain lied to us saying it was because of weight issue but the flight was totally full and the few people who stayed behind were size 0 nor did they have suitcases in the hold so lying to disguise their overbooking situation is another scam they use to con people. Of course this incurred hours of delay and shambolic service from start to finish. | 1 |
EasyJet | Beware of EasyJet scamming you with the weight of your Luggage. Is the 3rd time now at Lisbon Airport that Easy Jet before anything has 5Kg more weight then the real/actual weight of your luggage, so they can charge you €15 per extra kg. We have weighted our Luggage in the Hotel and at the Airport before checking-in the Luggage. We had 21.5kg at 23kg allowance. easyJet member of staff told us that we had 4kg too much and we need to pay €60.00 additional. I have asked to speak to his manager and showed him the picture of us with the display of the luggage at the scale which showed 21.5kg. That's theft, criminal and scamming their loyal Customer. We will be raising and opening an Europe wide Legal Case against easyJet Limited! That's just the last thing you do to loyal Customers who have been with you since 10 years! Be careful people. When we asked to speak to his Manager and exposed him that we will call the police for theft. He went pink in the face and said it's fine and checked in the Luggage. Would he do that if I was in the wrong? | 1 |
Norwegian | Beware of Norwegian baggage price rules.Beware of Norwegian baggage price rules. It is so crazy that I´m sure many people are being fooled or perhaps already have been. This is a good way to coerce customers to pay more for a ticket than what the normal price is. Some smart guy has come up with this tactical price tag only to confuse the customer. The big problem is, you have to pay 70 kr. for one cabin suitcase (one way) which only contains 8kg, which is in turn free if you do not pay for a cabin suitcase. Confusing? But the bigger problem is both baggages together must weigh only 8kg, whether you pay for a cabin bag or not. The difference is one bag is small (cannot hold 8kg), while the other is 55*40*'22 (what was former hand luggage). This is quite a tactical move from the norm. If I had not rung to Norwegian I also would have been confused, for I cannot believe such affairs can happen in this age and time. Who is protecting customers from such "price harm"? What will be the next? Worse Norwegian wanted 265kr for 23kg baggage which is too expensive to say the least, and you are forced to purchase it or go naked to your destination. Talk about customer inconvenience! Besides, the 20% discount only looks attractive. Norwegian says it is Dubai´s airport rules introducing this baggage rule but when you purchase tickets to Dubai from other airlines (KLM, AF aot) you are allowed 12 kg. free cabin baggage, so Norwegian explanation seems non plausible. New rules have to be logical. | 1 |
Pegasus Airlines | Beware of Pegasus Airlines: On 26.2.15 I purchased 2 flight tickets through Pegasus internet site. The confirmed e-Tickets were sent to my email address on the same day. Two days before departure, when trying to make advanced check in, I was surprised to see, at Pegasus site, that the tickets were cancelled without reason. My Visa account showed that Pegasus never charged me, but they did not issue any cancellation note. I bought tickets from another airline, which were, due to time pressure, more expensive. Pegasus customer service claimed that the tickets were cancelled by them as a result of a "Suspicious Card" message received from Visa. My Visa service confirmed, in a formal document, that they did not cancel the transaction. Pegasus told me that they have tried to notify me by phone (once) but I was not available. The customer service could not explain why a ticked issued and sent by email is cancelled by a phone conversation, that actually did not happen. By July 2015 I filed a complaint through Pegasus site, but no actual response. I repeated the process by end August 2015. Again no answer and I am still waiting for them. | 1 |
Vueling | Beware of Vueling Airlines hidden costs. I paid full price for my ticket all inclusive and with a random seat allocation. On my return flight, I needed to online check-in as a single passenger. However, the webpage informed me that it cannot randomly assign me a seat and only priority is available at additional cost of 15 Euros. Or I could try at the counter on the day of my flight. This would however incur additional costs not having your boarding pass. | 1 |
Wizz Air | Beware of Wizz Air! I purchased a croissant on my flight from Lithuania to Luton, London, only to find out it was expired for three weeks. It highlighted the complete lack of product checks by the crew. When I contacted customer service, their response was dismissive, refusing any refund for the tainted purchase. It's evident that Wizz Air prioritizes profit over passenger safety and satisfaction. Save yourself the trouble and avoid Wizz Air. Their negligence and poor customer service are inexcusable. | 1 |
Wizz Air | Beware of Wizz Air! I purchased a croissant on my flight from Lithuania to Luton, London, only to find out it was expired for three weeks. Not only did this leave me with food poisoning, but it also highlighted the complete lack of product checks by the crew.When I contacted customer service, their response was dismissive, refusing any refund for the tainted purchase. It's evident that Wizz Air prioritizes profit over passenger safety and satisfaction.Save yourself the trouble and avoid Wizz Air. Their negligence and poor customer service are inexcusable. | 1 |
EasyJet | Beware of a rude and racist Spanish- speaking easyJet ground staff in gate B25, Flight no EZY7180 Malaga Airport, Spain. 10/12/2022We were about to board our flight at 11:05am from Malaga to Liverpool when suddenly a male member of ground staff pointed his fingers on us and called our attention. (we didn't get his name as his badge is not showing), harassed and forced us to pay for an extra hand luggage. we felt like he is being selective of people to check, maybe because of our colour? There are other passengers who carries more than one hand luggage who were not challenged like what he did to us. according to him we will be charged €49 extra per bag as the luggage wouldn't fit in the space they allocate for it. When I ask for the measurements He just said "if it don't fit then you pay." Luckily a female senior staff/manager intervened and checked our hand luggage, she let us in as soon as we proved that our hand luggage fit perfectly in the measuring box. The bottom line of this horrible experience is this male member of ground staff is so rude in handling customer's issues, not welcoming, impolite and racist.We are frequent travellers of EasyJet but this is the only time we have encountered such rude, inconsiderate member of staff. Thank you to the female staff that saved us from the embarrassment we had felt infront of other passengers. Hope others won't experience this kind of treatment we received.. | 1 |
EasyJet | Beware of adding any luggage at the time of booking, wait until closer to the date when you are sure of what you want because, guess what? You can keep adding bags but you can't take them off and get a refund if your plans change a bit. So the only flexibility is that you can keep on adding bags, not removing them. Apart from the extortionate cost that also means problems at the airport when the booking doesn't match reality. | 1 |
EasyJet | Beware of bag dimensions:I am retired and lucky to fly two or three times a year. I have flown with the same underseat standard size bag for years and "never" been challenged on its size. 45x36x20. 19th April at Glasgow I was asked to pop bag in frame and it did not drop in as 1" wheels stopped it. £39.99 they charged me. Since read their baggage dimensions include wheels and handles. Ouch! straight faced , uncompromising, no next time warning just 'give us the money'.When abroad I borrowed a hacksaw and removed the plastic wheels. Job done!Return journey at Faro Airport on 29th I couldn't believe I would be challenged again. Place your bag in which dropped easily but I was livid. Is there a purge going on in this easy money scheme. As I said this has never happened before. Please be aware!! | 1 |
SAS | Beware of flying with SAS. They are priced like a premium airline but they don't differ from a low cost carrier like Ryanair or Wizzair. Terrible customer service and complete lack of flexibility when you need help with making changes to your reservation. | 1 |
Ryanair | Beware of incredibly unfair practices here.I recently travelled using Ryanair, and paid for priority with an additional carry on bag. When I got to the gate they pulled me aside as they looked down at my bag, and asked me to place it in their sizing tester.It fit well, or so I thought. The wheel stuck out about 1cm, although the entire suitcase itself was within the allowed bounds. They didn't accept this, and made me pay £70 for "oversized" baggage... Which is just ridiculous.Then, they directed me to head towards the plane with my bag to hand it to someone, but upon getting to the tarmac by the plane nobody was there to take it off me. So, I headed up onto the plane and placed it (easily) into the above-head lockers, with loads of extra space.So, in all, they charged me £70 for literally nothing.I was then so anxious about it happening again on the way home that it cast a shadow on my holiday. I ended up paying in advance to place it in the hold on the way back, and they wouldn't allow me to cancel my priority/ carry on bag, even though I obviously couldn't use it as I'd checked in the bag.Cost me over £100 more than it should have! Leeches, and they DON'T care about their customers. Worth paying the extra for an alternative airline, as Ryanair are unreasonable, and just don't give the slightest care for you. Horrible brand, horrible experience, heartless staff that are encouraged to rob you in broad daylight.Have asked for a refund, but they barely even read my messages, replying as if they've not actually understood what I even said to them, despite photographic evidence. | 1 |
EasyJet | Beware of luggage specifications! I travelled GVA-BRU with my small size samsonite carry on which met the size specification, no problem (I had measured it before hand at home). On the way back, 3 days later BRU-GVA, same suitcase, and suddenly I have to pay 29 EUR because it does not fit into their letterbox? Box seems to be smaller than the specified size. On top of that the box was very dirty so as soon as you fit in your luggage (or try to...) it comes out disguting. Luckily I did not have a Louis Vuitton fancy luggage. Next time I will travel with a meter and check that ugly box! Maybe the centimeters are not the same In Brussels compared to Geneva.... | 1 |
EasyJet | Beware of rip regarding booking hold bag.You are given the option of booking a hold bag as part of a package (with a seat selection).IGONRE THIS OPTION.Carry on and add "hold baggage at the end of your booking and save yourself £19. | 1 |
Ryanair | Beware of the Ryanair check in trap. They want you to forget to check in online and close online check in 2 hours before flight. Forced to pay £220 to check in family at airport. Rip off merchants | 1 |
Turkish Airlines | Beware of the VERY BAD customer service, even if you pay extra for a ticket that you can change or refund, that will never happen. If you call with a complaint, all you are told to do is put feedback, no member of staff at Turkish Airlines have any compassion t treat you like a human being. Turkish Airlines staff are non existent except on the plane. Everywhere else you are dealt with agency staff, Star Alliance at Istanbul are the worst I have ever come across, they do not care, all they want is you to move away from their desk. If you get stuck in transit do not expect any help, and you will be lucky to get an agent who speaks your language.I guess you get what you pay for, I'll never use this airline ever again! | 1 |
Ryanair | Beware of the fact that their quoted prices now only include a small 3kg personal baggage item, no larger than a laptop bag!!You have to pay an extra £5 or so to get priority boarding, even to have their normal cabin bag allowance.Normally I never pay for priority boarding, as you still arrive at the same time in the destination, and maybe you are first on a bus transporter (so last off!) or first in the later queue actually getting on the plane.It is time that these practices aimed at showing low "headline" price, and then landing people with loads of add-on extras are banned by European countries. | 1 |
EasyJet | Beware of their carry on luggage scam! They sell tickets that do not include the standard-sized carry on luggage that you get with other airlines to unsuspecting customers and then charge you an arm and a leg at the gate for your carry on luggage. We will never again fly with EastJet. | 1 |
Wizz Air | Beware of these scammers. They charged us 45€ more because we could not check in online. Many people had the same problem. Unbelievable | 1 |
Ryanair | Beware of this airline. What appears to be low prices are actually prices with hidden charges. A technical fault on their website made it impossible for me to check in online. Despite showing screenshots as evidence, they still charged me £55 at the airport. I couldn't get anyone on the phone for assistance leading up to my flight. I was put on hold and then the line cut off several times. They are refusing to refund me the charge despite my evidence of my attempts to check in. Very disappointed and will not fly with them again. | 1 |
Grupo IAG | Beware that if you purchase a ticket on American Airlines even though they are part of the "One World Alliance" you will not get the same benefits on British Airways. As a platinum member of American Airlines I booked my flight directly on American's website, used an American Airlines Credit Card to pay for the ticket -this should have entitled me to 1 free checked bag person. I was given British Airways on my return flight without any advance notice that it would mean I would have to pay a 45BP per bag fee on the flight. (4 people traveling) The result was a total of over $200 more for my return flight. Contacting AA on my return was of no help--they directed me to BA and said they would not negotiate on my behalf. After back and forth they did eventually give me some additional miles but still said I should contact BA directly for any refund. The BA customer service rep on the phone was as combative and rude as the person who checked us in in London and no refund. They said I had purchased a fair with "no baggage"-news to me! Bottom line don't expect the "One World" to be one world. | 1 |
Ryanair | Beware the free change of flight ruse. It is NOT free ! They cunningly charge you all over again for the checked in bag. In my case FREE meant an extra £40. Still, other than write these futile words, there's little i can do as Ryanair dominate the market. I will ( teeth firmly gritted ) continue to use them where necessary. They know this. | 2 |
Wizz Air | Beware the hand luggage "container" is smaller than Ryanair and EasyJet. Totally inflexible with regards to changing flights. Legroom has to be worst in it's class. Cabin staff rude. Will never fly with them again. | 1 |
Vueling | Beware this company is con man and Scammers, I'm waiting 9 months from the return of a flight cancelled by covid, they do not want to pay. It is a company to avoid, they do not comply with European law, do not comply with the devolution laws, nor do they respect the laws of Europe. If you want to have problems with on the trip or have no rights and have a bridge of headache, avoid these people! It's unbelievable how they act, they and their partner edreams are two crooked companies that make money stealing customers.ID: VY 8477Edreams: ref. 9155742665 | 1 |
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