Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Grupo IAG | Beware using Aer Lingus connections with JetBlue. They are unable to allocate seats on the JetBlue flight. This resulted in my wife and I being allocated middle row seats 12 rows apart on the jetblue flight. Aer Lingus business class mediocre at best in comparison to rival airlines. Very poor food and cheap poor wine selection. Cabin crew the only redeeming element of the modern Aer Lingus. | 5 |
EasyJet | Beware using Easy Jet Holidays…They advertise and are selling holidays in 4 star hotels that aren't 4 Star hotels.. if they are doing it in Majorca they will be doing it elsewhere! Our holiday was totally ruined staying in What was a sub standard 3 star hotel… the only food you could eat was the Breakfast rest was poor quality and very badly prepaid. Don't believe the ratings they quote check it out independently! | 2 |
EasyJet | Beware when booking through google etc for a flight, EasyJet use 3rd parties and even if you request a refund within policy to Easyjet and they do not do it the 3rd party will blame Easyjet. A £420 flight I was ''offered'' 44euros back for an unused flight.Thank god I paid on a credit card as Easyjet staff were so rude and utterly useless and ''Dohop'' were also insulting with that ''offer''. | 1 |
Turkish Airlines | Beware when you fly Turkish air. I have had nothing but terrible experiences. I fly internationally frequently and my last experience the manager at the Dhaka airport made me miss the flight. It doesn't matter whether you're flying economy or business class (which what booked). While the manager at the Dhaka airport was incredibly rude, other employees in customer service at Turkish air are not any better. This is just a warning that there is a good chance you will encounter problems. | 1 |
Grupo IAG | Beware! BA don't provide any refund due to a very serious medical reason. My father was diagnosed with a severe heart defect a couple of weeks before his flight date and BA refused to give any refund as this was not a good enough reason!! We sent them a medical note from his doctor saying he is unfit to travel due to potential heart failure and needs to have heart surgery as soon as possible, and the operator totally dismissed it. They said only thing they can do is change the travel date within a year. Heart surgery recovery takes months and it's highly unlikely that he will be able to travel within the year, meaning he would lose his ticket and money! They said they can't do anything to help, not even change the name on the ticket so someone else can use the tickets! The most ridiculous thing I've heard! | 1 |
Vueling | Beware!! This company is a scam !! They now want to charge me for a booking confirmation email that they didn't sent me in the first place!!!! They ripped me off £5.20 to allow me to check in online!! Everything you do with these con artists is extra !!!!! Totally disgraceful!! I will be lodging a complaint with consumer affairs !! The EU and the UK should close this company!!!!!! | 1 |
Vueling | Beware!!! They completely cheated me out of my money. Scam company.Flight was randomly changed (to 3 days later) and then they tried to charge me 170€ to change the flight back. I already booked this 2 months in advanced for 36€.It took many many hours to finally speak to a real human, and they refused to provide a refund or flight change.This is just a faceless, soulless company that is an absolute scam. As you can see from all their reviews, they are horrible. Not a good thing about them. Don't book with them, you've been warned!!!!***Response*** Hi Alexandra. Wow, you're very quick to comment on your horrible reviews online (a few hours). If you actually checked any of your "customer service channels", you would know that I am STILL WAITING FOR A REPLY. It's been days. Nothing has been resolved.Why don't you stop scamming people out of their money!? I've now wasted a 1/4 of my monthly salary because I had to book with another company. Give me my money back so I can move on with my life! This is such a disgrace! | 1 |
EasyJet | Beware!!Beware!! They took £300 off of me for a holiday I was only part of for 24 hours!! and the holiday isn't until June. I've attempted to reach out to them but no answer!! | 1 |
Grupo AirFrance-KLM | Beware, KLM does not take Covid-19 seriously. Airport intercoms constantly remind you to wear facemask and keep distance. As soon as you board a KLM flight you are seated without any distance whatsoever, and then when drinks and snacks are served everyone is allowed to remove face mask. If I have brought Covid-19 back to Denmark with me, I have most certainly caught it on the KLM flight. | 1 |
Ryanair | Beware, this airline just wants your money and will try every trick in the book to get it. If I could give this 0 stars I would. Really really bad experience. Ryanair will take your money and as you are boarding will make you check your bag if it's 1mm out they charge you 75 euro extra. Really poor people skills from all the staff. You pay for priority boarding end up being last on the plane with a big bill. Avoid at all costs. The female must getting commission for the amount of bags she checks in. So unprofessional and so unbelievably rude | 1 |
Grupo AirFrance-KLM | Beware. As a cancer patient facing yet another recurrence, my days are limited & I wanted to take a once-in-lifetime trip with family to spend a day in Amsterdam. Instead of enjoying the trip, KLM will:(1) FORCE YOU TO CHECK IN YOUR SMALLER-THAN-THE-MAXIMUM-ALLOWED CARRY-ON, EVEN THOUGH THEY DID NOT MAKE ANYONE ELSE DO SO (KLM's maximum limit is 55 x 35 x 25cm, my baggage was 35 x 32 x 20 - well within limits) - no explanation given but since many other economy passengers with a larger carry on than mine were white and I am not, I can only think that KLM was racist and targeting me;(2) UNCEREMONIOUSLY BUMP YOU FROM YOUR FLIGHT AT THE MOMENT YOU SCAN YOUR PASSPORT AT THE GATE TO BOARD and only offer next day flights (we purposefully selected an earlier day flight so we had chance to fly out same day even if bumped) - knowing that you'd be losing the day planned with family, you'll be forced to beg and grovel to be bumped to a same day flight to salvage your dying self's potentially final trip;(3) LOSE YOUR TINY FORCED-TO-CHECK-IN BAGGAGE FOR 3 DAYS AND LIE ABOUT WHETHER THEY FOUND IT - note the app will not update and when you call them repeatedly (instead of enjoying your trip), they will give conflicting answers (it's now in Amsterdam, no it's still in UK, actually we're not sure where it is). Atop that, you have to buy replacement underwear, clothes, computer charger etc (instead of enjoying your trip).The bonus? When you look up KLM's compensation for delayed baggage and flights, their website just says ultimately, the solution is with "your insurance company" - they take ZERO RESPONSIBILITY. KLM must approve this kind of thing - racial/ethnic targeting of non-white people + making dying cancer patients once-in-a-lifetime trip miserable. | 1 |
Turkish Airlines | Beware. Turkish Air has the absolute worse customer service we have ever encountered with our frequent travels. If you are going just from A to B you might be ok if you don't have any issues. If you have an issue good luck because you are out of luck dealing with the extremely rude condescending customer service in Albania. Is it Albania? Training? Move the call center to friendly courtesy location. If you do we would reconsider our life time ban on using this airline. My advice is pay more using a legit carrier. We need to go to Nepal and another trip to India. It's more expensive but we will fly Qatar. I had to make at least 30 calls, countless emails and an absolute ton of aggravation dealing with TL. No more. | 1 |
Lufthansa | Beware: Anyone thinking of using Lufthansa - read this experience first. Spoiler alert - Lufthansa are rubbish - do yourself a favour and spend more money with another airline (it will be cheaper in the long run).The short version of events:Purchased 6 tickets In April 2022 for the trip of a lifetime to Orlando for Easter 2023 - £7k worth of ticketsUsed Lufthansa to go from Birmingham UK via Frankfrurt and then to Orlando - confirmed and seats paid all the way8 weeks before our travel date Lufthansa cancelled our outward leg of the ticket from Birmingham to Orlando on 1 April (9.15 dep) citing operational reasonsAfter calls to their Service Centre I got them to book us on the 6am flight to Frankfurt on 1st April - but they had already cancelled and sold our onward ticket to Orlando! (Even though our new booking meant we would have arrived earlier than the original schedule)Lufthansa refused to amend and insisted that we had to reroute via Wahington and then on to Orlando with a 90 min connection timeThey insisted I could not transfer seats from one flight to another and made me purchase new seats for the new outbound flights including the additional internal flight that they made us takeOn 1 April (departure date) the Washington flight was 60 mins late leaving so - guess what - we missed our connectionSo we had a 2 day unplanned layouver in Washington as all flights to Orlando were full until the evening of Mon 3rd AprilAnd only 2 of us had our luggage as 4 of the cases were sent on to Orlando without us (that fault is United Airlines - another story)The result of all this?About £350 worth of unwarranted seat reservations which are still owed by LufthansaAlmost £3000 worth of pre paid unused holiday costs down the drain (villa costs, car rental, theme park tickets)Incalculable distress and mental stress over 2 days of lost holiday timeAll of which was entirely avoidable if Lufthansa had not tried to be greedy be selling on our tickets to Orlando and forcing us to take a short connection. If they had done as we askewd none of this would have happened. But they were too greedy and inept to listen.So you have been warned…flying with Lufthansa might be much more expensive than you think.Do yourself a favour…fly with someone else. | 1 |
EasyJet | Beware: This company will scam you. They will force you to pay 58 euro's of "fine" even though my luggage was 100% the correct size but according to them, the wheels where a few cm too long. They will do this 10 minutes before the flight leaves so you have no way to object or you will miss your flight.On top of that there were technical difficulties with a door so we missed our train and had to wait an hour extra because of this company's incompetence. Don't give them a single cent, they will try to take more and absolutely do not deserve it. | 1 |
SAS | Beyond any shadow of a doubt, SAS is the worst business class offering on the planet. On arrival at Keflavik airport, Reykjavik we discovered that despite being a Star Alliance member, SAS passengers are not permitted access to the only other lounge, the Icelandair lounge. Apparently, SAS are unwilling to pay for their passengers, despite us paying a full business class fare. Their A320s are arranged with 3x3 economy seats throughout. Not unusual for European business class short haul but all the others leave their middle seat vacant in business. Not with SAS, every seat in use. Food, such as it was, came in a cardboard box. A salad of either beef or salmon, depending on the route with no choice. Wooden cutlery and a cracker. Overall uncomfortable and highly overcharged for the service given. Only positive note was the cabin crew who were simply too good for the quality of the rest of the offering. | 1 |
Ryanair | Beyond awful. Utterly appauling excuse for an airline. their website is garbage. It's almost impossible to contact them directly. Their live chat is a joke. When you pay to change a flight date the extra luggage you paid for does not transfer. Avoid at all costs, it's not worth the hastle. | 1 |
Vueling | Beyond badRude, unhelpful. Refused water for toddler. Delayed. ExpensiveNever again | 1 |
Grupo IAG | Beyond disgusted with the fact that my baggage has yet to be delivered to me after 5 weeks of emails and calls to BA. Two pieces reported 29th September. BA responses are generic non specific and all attempts to speak to a customer service worker are obstructed. All this from an airline touting its values and claiming yo be one of the best in the world. Disgraceful does not fully describe their customer service. | 1 |
Grupo AirFrance-KLM | Beyond horrible!!! Do not use this airline. I was a victim of bribery and corruption. Then everything was delayed and I slept 2 nights in the airport. Then they lost my luggage and now won't respond to any msgs!! Stay away!!!!! | 1 |
Turkish Airlines | Beyond ridiculous. Had flight from HKG-LHR (transfer at IST). First flight landed late and meant the LHR flight was missed. They REFUSED to rebook me onto another flight.Customer service is rude and makes literally no effort to help.Please do not use this airline. You will regret. | 1 |
EasyJet | Beyond terrible, why offer a chat service if it takes over an hour to connect?I then responded 6 minutes after seeing the the agent's first message and the chat closedAbsolute joke of a service, if i could give 0 stars, I would | 1 |
EasyJet | Beyond words. | 1 |
EasyJet | Big Help, Assisted me professionally | 5 |
Ryanair | Big THANKYOU to Ryanair.Two return flights to and from Alicante looked after perfectly by crewes and all at Ryanair whilst travelling during this covid crisis in July and August. Plenty of personal space provided between each bubble of passengers. I had no problems changing flights cancelled due to government restrictions in April and May. Well done for continuing where other airlines have chucked the towel in. | 5 |
Turkish Airlines | Big big liars!!! When they saw us coming to the gate as the last persons, they closes te gate in front of us. We where there 27 minutes before the flight. They selled us tickets to other people. They dont give a f*** about others onlu theire pockets. Bide turkler amk sizin. Hakkimi helal ermiyorum. | 1 |
EasyJet | Big delays as usual. I had to pay taxi from LGW to London SW11 because the flight was delayed for more than 3 hours and there was no train connection at the time of arrival (after midnight). Avoid if you can | 1 |
Ryanair | Big delays, no well trained personnel | 1 |
Ryanair | Big headlines that flight changes are free!! Waited for the Gov travel announcement in case of change to no quarantine from Amber countries (which is advocated by Michael O'Leary!). Now find you can only change for free if giving 7 days clear notice! Its Friday, tried to change a flight for next Friday but £45/head fee when flight only £18! | 1 |
Ryanair | Big joke!! I need pay for infant 50£He will be sit on lads no on the sit! | 1 |
Ryanair | Big let down payed from airport transfer both ways 2 people no transfers was there trying to get hold of ryan air absolutely night mate so taxi we paid . + went out with the same bags on the way home Alicante air got charged €46 for bags | 1 |
Jet2.com | Big problem with cabin baggage on outgoing flight. Delayed take-off. Made up some time. Some passengers getting irritated. Because there was an airbridge people were dumping their cases in te lockers at the front of the plane then sitting at the back. Rather chaotic. Solution: lower the price for luggage in the hold and encourage people not to bring everything on board. | 4 |
Lufthansa | Big racist you are dirty rats 🀠| 1 |
EasyJet | Big scam company. The system is not letting you book sports equipment for one of your flights, they automatically charge you for both flights with no option to edit/amend. This is robbery, I'm planning on investigating whether this is even legal | 1 |
Grupo IAG | Big scam! Your Avios are useless. I never have a chance to use them, and when i choose a flight or holiday ALWAYS shows "during off-peak times", it means you will never have the opportunity to use them. Barclays too is complicit in scamming people. | 1 |
Ryanair | Big shout out for Jess check in at Ryan air Stan stead complains about her job and about other staff … All in front of customers … when I pointed out to her she should deal with informing us of why we were delayed and left standing for over an hour she became aggressive and challenging and no one cared well done Ryan air shows your character very well … Jess leave the job and get some anger management therapy | 1 |
EasyJet | Big shout out to Heidi who was on EZY8236 from Kos tonight 05/09/23 for being so amazing with my anxiety ridden daughter. Best ever.Have to say all flight crew on both are journeys were great, went the extra mile. | 5 |
EasyJet | Big thank you to Abdelaziz . was most helpful today credit to your team thank you | 5 |
Norwegian | Big thank you to the member of staff and her manager on duty at Gatwick on Friday evening. We had just left an important item on the plane of another airline which uses the same handling company. They went out of their way to help by contacting the handler for us and arranging to have it returned to us at the airport that evening. Great example of customer service which we won't forget when Norwegian is an option in the future. Thank you. | 5 |
EasyJet | Big thanks to Saif who helped me so much with my spelling mistake on my booking , very quick reply and so polite and helpful, a credit to easyJet | 5 |
EasyJet | Big thanks to the team at Geneva yesterday there were traffic delays coming out of the French Alps and we got to the airport past the bag drop cut off but got the flight.Thanks.Maybe EJ should make it easy to cancel flights to avoid flying empty seats around, just saying.... | 5 |
Ryanair | Big time rate "0" for Ryanair.They are running a legal fraud with their customers. Avoid flying with them at all costs.I am flying a lot. Ryanair online platforms did not allow me to complete my online check-in and get my boarding passes, no matter how many times I tried to check in using their web site, their app, and the e-dreams website to complete the check-in. All the time when I have to type my and my daughter's documents, their online platforms keeps rejecting my personal information and not allowing me to complete the check-in.I have US and EU citizenship and I wasted my time to try with both sets of passports. So I have to complete the check-in at the airport.The Swissport employee at the Ryanair desk forced me to pay them 110 euros for printing me my boarding passes.Total violation of my rights to receive the physical representation of my flight tickets (aka boarding pass).I was in shock from the explanation of how "Ryanair does this often and this or its because you ma'am have an American biometric document" haha. "You can complain to Ryanair that they do not provide you with the option to check in online, but I am not giving you your boarding passes until you pay me 110 euros.'No coincidence in things like that!Ryanair does this on purpose and all of you EU customers must complain about that and do not book with the airlines with bad practices. They're just robbing!P.S. The Ryanair Customer service is useless, trying to blame myself and e-dreams for the fact they do not provide me with the right service online.That's the most terrible airline with the awful customer service I have ever seen.Never again! | 1 |
EasyJet | Bigger rip off than Ryanair. Charged £48 per case at departure gate, because my wheels were too big to fit in sizing box. Never fly with them again. Avoid these bandits at all cost. | 1 |
Wizz Air | Biggest Con airlinesCharged customer 0ver £100 for airport checkin as there app dont work for checkinRude staff and extremely unprofessionalDont travel with this con services | 1 |
Ryanair | Biggest con airline going. Try and make money anyway possible if they have had cancelled/delayed planes to make up the lost revenue.Agressive/arrogant staff. Dont give a crap about covid unless it involves paying money. | 1 |
Ryanair | Biggest con artists going! DO NOT BOOK WITH THEM. From overcharging you for hand luggage (that for some was already pre booked), to demanding you need a mask or you can't board (and then this being not a priority), delayed by almost 3 hours. I will NEVER fly with them again and I suggest you also take the same advice. Appalling!!!! Your airline deserves to go under | 1 |
Ryanair | Biggest fraud!!!Bought a last minut ticket,to get home from a work trip.I was told at Ryanair my expensive last minut ticket wasnt working because i didnt check in the day before.Again remember i bought the ticket the same day as the flight so that is impossible!He then said that normally i could pay 40€ to him and stil take the flight. But that wasnt a option either he said.First! And without a doubt the last time! | 1 |
Ryanair | Biggest problem with my flight was the way the worker treated us when being asked to place our carry on luggage in the size check box. His attitude was disgusting and spoke to us as if we were children. My friends suitcase had fit perfectly in the box (10kg) but was slightly thicker than their tight box. By less than 1 inch. And he was forced to pay £75. Also we were threatened to be refused flight for our whole group of friends if we did not comply. Honestly would never fly ryanair again. A bag designed to be a cabin bag, fitting the parameters on the website, then being denied entry at last moment in departure lounge, all a money grab from such a nasty airline. | 1 |
Eurowings | Biggest rubbish Airline I have ever travelld with. First flight to Palma had 4hours delay, flight back was cancelled. Did not receive any information, did not receive any money back. Do NOT fly with Eurowings! | 1 |
Wizz Air | Biggest scam! It's not cheap because in the long run you will spend more! Avoid cancelled flight! Delays rude attendants! Avoid! | 1 |
EasyJet | Biggest scam, never ever fly with easyJet. They cancelled the flight, was supposed to provide us with hotel room but when we turned up, it turned out they didn't pay for it so we had to pay for ourselves. Getting through to customer service is a nightmare and they don't even understand what you mean. We had our flight the next day and they didn't let us in because our covid test was 'expired', even though it was out of our control and there was absolutely not a chance anymore to get a new test. So we lost money for our flights, tests, hotel room, food and travel (which easyJet was supposed to pay for but they didn't). Hundreds of pounds gone for nothing. | 1 |
Ryanair | Biggest scammers of all times. Wanted to cancel my flight well in advance. We are in April now and flight is booked for June and "unfortunately" there are no refunds. This is my first "experience" with these clowns and most likely the last one. | 1 |
Ryanair | Biggest sh.t I ever saw in my life regarding any transport, worst crew ever, more than 3 hours delay, no food any more on board, on my request for the bill's (I need for my employer) they told me they can not print the bill's because they don't have baterries in the printer-biggest sh.t I ever heard on the plane :)))) | 1 |
Pegasus Airlines | Bij Pegasus Airlines een ticket gekocht voor bagdat met overstap via Istanbul. Volgens de lokale overheden en het ministerie van vgz is een pcr test genoeg. Bij aankomst bij de incheckbalie op Amsterdam Schiphol Airport ben ik er door pegasus personeel niet doorgelaten, omdat ze beweren dat er voor Irak een vaccinatiebewijs nodig is.Met Pegasus klantenservice gebeld die geven inderdaad aan dat een PCR test voldoende is en ik er gewoon doorgelaten moest worden. Na klachtenformulier wordt dit niet opgelost en krijg ook geen nieuw ticket. Door fout van pegasus personeel niet kunnen vliegen en het wordt ook gewoon niet opgelost.Schandalige maatschappij vlieg nooit met Pegasus Airlines. Betaal liever iets meer, maar vlieg dan wel met een degelijke maatschappijBought a ticket at Pegasus Airlines for Bagdat with transfer via Istanbul. According to the local authorities and the Ministry of Health, a PCR test is enough. When I arrived at the check-in desk at Amsterdam Schiphol Airport, I was not allowed through by pegasus staff, because they claim that a vaccination certificate is required for Iraq. Called Pegasus customer service, they indeed indicate that a PCR test is sufficient and I just had to be let through. After a complaint form, this will not be resolved and you will not receive a new ticket. Due to mistake of pegasus staff can not fly and it is simply not resolved. Scandalous airline never fly with Pegasus Airlines. Rather pay a little more, but then fly with a decent airline | 1 |
Vueling | Bilbao to Barcelona. Bad experience with this airline due to delays. I flew from Barcelona to Bilbao and returned back after 5 days. I had 1 hour delay in my first flight and another 1 hour delay in my return flight. Don’t be fooled with the colors and fancy screens of this airlines. | 2 |
Grupo IAG | Bilbao to Dublin. Very reasonable fare at €84 for Summer. Full flight but cabin baggage dimensions seemingly not an issue as none were checked. Plenty of overhead space despite a full capacity flight. Passport check (non-Schengen) lead directly to gate and due to a long line here boarding was therefore immediate. Gate staff were warm & friendly. Flight crew were courteous, smiling & friendly. Spotted one particular cabin crew doing her utmost to reseat a female passenger who was separated from her group. Flight departed on time and we had regular & very precise routing info from the cockpit as we flew to Dublin. Very informative. Arrived 15m ahead of schedule though we had a short delay to stand as “gate†area was occupied by outbound flight. This was the first time ever arriving into Dublin & having to be transported to the main T2 building by bus. Though this is an airport capacity issue more than Aer Lingus’. Overall, a very positive experience and look forward to flying with them again. | 9 |
Vueling | Bilbao to Gatwick. The worst airline ever, save yourself money and a big headache! After being seated on the plane they announced to leave the plane and pick up our luggage. They did not give us any reasons, we had no idea what was going on. After picking up our luggage, we tried to talk to the "Customer Service" counter who very rudely told us the flight was rescheduled for the next day in the afternoon. We happen to have a connection to Australia the next day so the rescheduled time would not work out for us. We asked for a refund but apparently it can only be done online. We tried to lodge it on line and the web site does not work it takes you out of the site. I asked other people around and this is a sort of common problem with this airline no one has ever got a refund from this unprofessional company. | 1 |
Iberia | Bilbao to London via Madrid. Avoid Iberia if you have a connecting flight in the evening requiring an overnight stay in Madrid if you miss your connection. My flight from Bilbao to Madrid was 1,5 hours late and I missed my connection to London Heathrow, which was the last flight to London in that evening. Once I left the plane, I found out that there was no transfer desk or customer service desk available. I eventually found a staff member at a random boarding gate, who told me that there are no more transfer desks near any boarding gate areas (they used to exist before) and that missed connections are now handled at check in. I would have to leave via luggage claim and go to check-in. I did, only to find a crowded service desk with 3 or 4 ladies in red uniforms chatting to each other. After waiting for 20 minutes and no progress in the line, I decided to check the Business class service desk, where a very friendly staff member decided to help me, confirming my new flight in the next morning and giving me a hotel and food voucher for the night. If it was not for her, I would probably have stayed up all night waiting for a solution. Therefore, never again. On top of that, my flights with unmotivated cabin crew and very slow service in general. | 2 |
Iberia | Bilbao to Madrid. The flight was delayed due to thunderstorm in Madrid. No problem, this happens and the crew too well care of us whilst waiting. The plane looked new and fresh. But the seats were just terrible. I cannot recall having experienced such little legroom and narrow seats ever. Padding was hard and table, armrest very small. Recline not possible. Other than that, all well and no complaints | 2 |
Lufthansa | Bilbao to Singapore via Frankfurt. The intra-European flights are above average. Really well kept planes, good service on board and friendly cabin crew. The Frankfurt Singapore leg has the huge advantage from a passenger perspective to fly on the A380 but the seats in economy are really uncomfortable and the onboard service is a joke considering its a 13 hour flight. | 8 |
Ryanair | Billboards not working or barely visible. Chaotic scenes at departure gate due to late arrival and departure of flights. Late arrival at Berlin with no staff at airport disembark passengers from plane. The worst of all 3 hour wait for baggage to be off loaded from plane. By which time it's 3 o'clock in the morning. My hotel booking got cancelled due to late arrival. No viable public transport connection by that time. Even worse as customer service non existent as totally ignoring content of messages sent. | 1 |
Grupo AirFrance-KLM | Billund to Amsterdam. I had a very bad experience flying with KLM this time. I had to book a short trip of three days to Amsterdam , because of a funeral. I booked online and booked for the 26 February from Billund to Amsterdam and the 28th back again. By a small mistake, the return ticket was booked on the 28th march. The receipt of the flight was written in very small letters, almost unreadable. Without internet and busy times in Amsterdam I did not check in for the return flight on time and wanted to check in on the airport. There the mistake was discovered and I had to buy a new ticket! The lady in the desk said there was no other way , and I had to buy a very expensive (almost twice the price of my previously bought ticket) return ticket. She said there were no other seats available, but once in the airplane, I saw there were a lot of seats empty. So no stars for this experience. | 1 |
Turkish Airlines | Billund to Bangkok via Istanbul. Beside the very short connection in Istanbul that caused me had to run for the next flight, it was a quite good experience. It started with a friendly checkin staff that moved us to the emergency exit row so I had plenty of legroom for my 190cm. Service onboard was good with nice meal for a 3h flight, and crew was a very friendly. The only issue was that they was that they didn't provide gate info for the next flight from Istanbul and our 55 minutes layover was only 40min because of delay on first flight, so we had to run for the most remote gate. Flight from Istanbul to Bangkok was older B777 with 3-3-3 config, with legroom thais equal to Emirates B777 but wider seats. IFE not at the same level as Emirates and old screen. Friendly crew and nice meal. Seat selection is free on Turkish website under manage booking, thats a plus compared to that it has become expensive on Emirates on the 3 cheapest booking classes by Emirates. | 7 |
SAS | Billund to Copenhagen on 3rd January 2018. ATR72-600 aircraft was noisy but well functioning in the hard rains. Luggage allowance generous. On time. Checked through and got all coming Boarding Passes for Star Alliance connections. Very junior check-in staff could not “identify†my onwards flight and refused to check in my baggage to final destination (all on legacy carriers). Smooth boarding and disembarking by walking straight to plane only some 50-100 meters. Onboard staff were very international, but difficult to understand in any of the languages they applied. Coffee and Tea served and refilled. Transfer in CPH (for onwards travel) went smooth. Nothing exceptional, but altogether a smooth, firm, and punctual travel with loads of luggage handled well (though not checked in to final destination). | 8 |
Lufthansa | Billund to Frankfurt. Ground staff were slow and had to make new boarding passes for all passengers. I went from row 4 to row 37. We landed 25 minutes late late on a one hour flight and the information from the onboard staff was poor. | 6 |
Lufthansa | Billund to Heathrow via Frankfurt. Very unsatisfied. Firstly at the start of my trip, I almost missed my flight to Denmark from Frankfurt as my flight from Heathrow (Lufthansa) was delayed which made me have to run through the airport to catch the last bus to my flight (I must also add that I have asthma and needed to constantly use my inhaler during the process of running to catch my flight. On my return from Denmark to London I experienced yet another delayed flight except this time it was from Denmark to Frankfurt. By the time we were meant to be boarding the plane, it had only just landed. Once we touched down in Frankfurt it was already time to board my next flight to Heathrow. Other flights had a minibus to take them directly to their next flight, however, Heathrow did not. The gate for Heathrow was announced once we landed which we were told it was B41, this was a gate change from the initial gate which was B20. Once we had finally got off the bus, I and a few others had rushed out following the correct signage. I eventually made it to B41 which I was then told that the gate has moved to B47 which I then had to rush off to. I think that this is extremely unacceptable as this is now the second occurrence in the space of 4 days, and I am sure that this didn’t just happen on the 2 days that I experienced it, this is a continuous occurrence and something needs to be done to eliminate or even minimize this issue. Also, the only reason I managed to make it to my flight back to Heathrow was that it was delayed. | 3 |
Wizz Air | Billund to Iași. Had to pay about 25 eur extra for cabin bag. Cabin bag allowed only with priority check in, but the information are somehow hidden between all the offers pushed through the online operation of buying and checking in. It is important to read well all the information on the website! | 1 |
Norwegian | Billund- Oslo. Short and cheap one hour flight. New 737-800 with sky interior friendly crew. Norwegian allows you to select seats for free at check-in machines if they haven't been pre-booked by others - we were able to select emergency exit seats. No inflight service but wasn't expected. In-flight entertainment consisted of some cartoons and travel advertisements displayed on nice overhead screens. | 9 |
Jet2.com | Birmingham Airport at 3:30 am on the 1september was like a war zone ! I have never seen so many people. No where to sit people were sitting on the floor. I think this is very dangerous as if there had been an emergency no way would you have been able to get out . Once on the plane all was great. | 4 |
Jet2.com | Birmingham Airport was absolutely shocking will never travel from here there again 😡 | 4 |
EasyJet | Birmingham BHX to Larnaca LCA (01 Sep 2024) and return (08 Sep 2024).Good overall experience. Everything ran on time leading up to boarding. Slight delay departing on both flights, but not significant. Both planes were clean when we boarded. In-flight service was very good. Cabin crew attentive and professional throughout. We were kept informed of flight progress periodically, and landings were smooth.Well done! | 5 |
Jet2.com | Birmingham airport Jet2 staff were very helpful. Cabin crew were lacking their usual smile and appeared quite miserable.The toilets were in the worst condition we have seen on a Jet2 flight. | 3 |
Jet2.com | Birmingham airport is a massive let down it's the worst airport I know, it's embarrassing to be English sometimes, i flew from Fuerteventura, what a lovely airport, smoking area top notch airport tops, like most when abroad.jet 2 brilliant just a shame airport lets them down 👎 | 5 |
Jet2.com | Birmingham airport is disorganised the road system to it is a night mare there isn't enough parking machines but jet 2 were excellent | 5 |
Ryanair | Birmingham main airport, queues going out the door, and Ryanair has one person checking people in.Absolutely disgusting company.They need a serious kick up the ass.Not only that - they are now a cashless company..... boycott cashless businesses.If we lose cash we'll lose it forever. | 1 |
Lufthansa | Birmingham to Bangkok via Frankfurt. Contract lounge that Lufthansa uses is the worst at Birmingham by a mile. It was too full when we visited with few spare seats and all the hot food options had run out. Flight to Frankfurt reasonable but it really is just economy class with the middle seat missing. There’s nothing business class about this part of the journey. Transfer at Frankfurt pleasantly easy but boarding for the BKK flight quite chaotic. The flight itself was full but fantastic. We were served by the same Bangkok based crew member throughout, she was really friendly and professional, 10/10. Food was great, all choices available. I found the seats really comfortable and managed over 6 hours of good sleep. Can't criticise anything about this flight, just wish Lufthansa would bring their short haul up to a similar level. | 7 |
Turkish Airlines | Birmingham to Bangkok via Istanbul. Onboard the best food I've had in the air and the service onboard is fantastic. Turkish Airlines ground staff however are terrible on all counts. In Istanbul they offer priority boarding for business class, priority boarding for a bus that is. A bus that you then stand on for half an hour before getting crammed with all other passengers before taking you on the long journey to the plane and a scrum on the stairs. The lounge in Istanbul is great but seems to be operating at absolute maximum capacity. It really is a tale of an airline that gets some things so right, and others so very wrong. | 5 |
Vueling | Birmingham to Barcelona on 6th June was at first delayed and then canceled. No communication in the airport or no one knew what is happening. After 4 hours of waiting, we were given a £3.50 voucher for refreshments. We were told to go from gate 16 to 48 then 41 and then they took us back to passport control and finally to Vueling desk where they told us the quickest flight is on Friday, the reason being that there is a storm. Curious enough the flight from Barcelona arrived. Worst, I paid for my hotel and the tickets are nonrefundable. I called their customer service about 10 times and they reject the call or put me on hold. | 1 |
Vueling | Birmingham to Barcelona with Vueling for a long weekend. The outbound flight was delayed for 1.5 hours and the inbound leg for 3.5 hours, part of which was spent on board the plane waiting for a fresh slot. Despite the long wait at Barcelona the food trolley was not fully stocked. The seat pitch is very limited as might be expected from a low cost airline and the staff did not appear well trained. This is the only direct flight from Birmingham but as much as I love Barcelona I won't be repeating the experience as the flights spoilt the trip. | 2 |
Vueling | Birmingham to Barcelona. Apart from luggage Vueling didn't have hidden extra charges like Ryanair. Most crew were miserable but one was superb and made up for the others. Cheaper than Ryanair and loads better. | 7 |
Vueling | Birmingham to Barcelona. I was subjected to a most embarrassing and degrading experience. Having booked and paid for an extra space seat (2c), when I arrived at the check-in the desk clerk offered me a seat on an emergency exit isle as it had ‘more room’. All with the best of intentions I am sure. When seated, I asked a crew member for a seat belt extender, and she barked at me that I could not have one sitting there and ordered me to move to another seat. The seat I was forced to move to was not an extra legroom seat and proved completely in appropriate for someone my size. I protested that I had paid an upgrade fee, but was told to go to the desk in Barcelona. When the attendant handed me the seatbelt extenders she could not have made it more overt, so all the surrounding passengers could see, it was as though she was handing a lasso an elephant. This experience was humiliating, demeaning and discriminatory in the extreme, and the fear of being removed from the plane prevented me from protesting further. If I could have found another flight to Barcelona I would have walked off the plane. This company is not interested at all in the fact that I did not get what I paid for, and their customers are discriminated against and humiliated without any redress. I also ordered a hot chicken meal - big mistake, it was not reheated well at all! Avoid, especially if you are of large build. | 1 |
Vueling | Birmingham to Barcelona. I would not normally have booked with this airline as I do like to use OneWorld members to benefit from my tier status. However this flight was direct from my nearest airport so I decided to give it a try. The aircraft was pretty new and I’ve not flown a NEO version of the A320 family. I booked the cheapest Basic ticket which included no check in baggage and no seat selection. However I was fine with my seat allocation of 29C outbound and 29F return. The outbound priority boarding was announced but at Barcelona there were three queues for groups 1-3. Interestingly at Barcelona I was assigned group 2 despite having the cheapest ticket, I assumed this might have been due to being located at the rear of the plane, but boarding was from both front and rear doors. The leg room was fine for me, but I a short 5 ft 2’. The seats being very slim might have helped with the sense of space. The FA's were courteous and professional and the flights departed and arrived on time. I didn’t bother purchasing any F&B but the prices looked reasonable. So overall a good flight, I just wished they were part of OneWorld so I could have benefited from lounge access. | 10 |
Vueling | Birmingham to Barcelona. Not a great experience tried to check in online on our return and it put my wife a couple of rows away & we couldn't change it without paying which is an obvious ploy to get more money out of you We asked at check in if we could be moved close together and was told no we would have to pay I explained my wife was scared of flying especially take off but they didn't care, to my annoyance when the doors closed we noticed at least a dozen seats empty all seats of 2, we then had to wait until take off my wife was in tears. Also landing in Barcelona & departing we had to get off & on the plane via a bus which was not great when it was raining and people where held at the door while there boarding passes where checked. I don't think I would ever fly with them again, the staff didn't care. | 1 |
Vueling | Birmingham to Barcelona. Not recommended if you’re wanting to fly with carryon only for quick exit. Staff let first passengers take too much stuff onboard then make later ones leave their legitimate carryon in the hold. That means you’ll have to wait at the carousel for your carryon to come round. Frustrating. | 3 |
Vueling | Birmingham to Barcelona. We are supposed to check-in online within 48 hours of departure. When I tried, the website wouldn't recognise our booking number. So we phoned customer services, and after 45 minutes, spoke to a man who advised that our booking number didn't exist, and that we should rebook and pay again, if we wanted to be on our flight on Wednesday. We will never use Vueling again! | 1 |
EasyJet | Birmingham to Belfast. This is our first flight with EasyJet we were very impressed with the service. The flight actually arrived early, the seats were comfortable and the staff pleasant. We wouldn't use the in flight service again on a short flight as it all has too be rushed but this is just a personal observation not a criticism. We also needed wheelchair assistance and this was also first class from EasyJet and the airport staff, thank you very much. | 10 |
Eurowings | Birmingham to Berlin via Dusseldorf. Flight to Dusseldorf was delayed by 2 hours. In Dusseldorf, they announce that flight has been cancelled. They can't book hotel, there is no flight to Berlin today and the flights tomorrow are fully booked. That's it! We had to get our train booking done to reach Berlin. When we mailed the customer desk, the auto reply said, we will get back to you by 6 weeks. For me the rating has to be in negative. | 1 |
Wizz Air | Birmingham to Bucharest . The baggage policy is a joke because they do not check and people bring very large bags on board. The spaces between chairs are way too small to be legal. I do not know how they can operate in legal conditions. I've seen animals travelling in better conditions. None of the pilots speak good English. I never understand what it is the pilots say. The priority boarding is a joke. I will never fly with them again. I have learned my lesson. | 1 |
Lufthansa | Birmingham to Bucharest connecting flight with a one hour stop in Frankfurt. Lost the flight as one hour is not sufficient to get to the gate. Then a 12 hour wait in the airport with our 3 year old, no food or hotel offered. Next time when selling your flights make sure that the time in between flights is long enough for people to catch the next flight! | 1 |
Wizz Air | Birmingham to Bucharest. Horrible service at the check desk very impolite they still overcharged my family without any explanation. I bought my tickets from an agency for 3 persons, Wizz priority with seats and everything included. When we reached the airport the person at check in charged me and my family 100 euro extra without any explanation - he didn’t even ask me if I’m willing to pay or if I have money. On top of that the flight was delayed 1 hour and a half so I am really really disappointed in this airline. I don’t think I’ll ever fly with them again | 1 |
Wizz Air | Birmingham to Bucharest. It used to be good value for money, but with all taxes attached you better choose another company that will offer you a good service. If you need to call customer services get ready to pay a massive amount for nothing. I tried to change my flight date (for two tickets I paid £130 and to change dates after taxes etc. the amount came up to £377, ridiculous. At the end I had to buy a new ticket that cost me £250). So disappointed about the way customers are treated by this fly company. I will definitely look for a better option in the future. At the end, customers are the one keeping travel industries on top, and if not treated with respect customers have maybe better choices as the market is full of flying option. | 2 |
Grupo AirFrance-KLM | Birmingham to Budapest via Paris. This is our most terrible travel experience. We traveled with Air France on 11/06/2019 from CDG to BUD flight AF1494. After boarding the flight the captain announces that there is a 55 mins delay. On arrival at BUD, our baby stroller was no where to be found and had to queue for lost and found, which means more delays getting to our taxi. We arrived at our airbnb late at night (9:30pm), hungry and tired. Then I noticed a big rip across the top of my suitcase. I've filed a complain with them, but because I couldn't apply for compensations towards my damaged suitcase within the 1 week time frame, nothing could be compensated. For the terrible service that we've experienced, never again will we be taking Air France. | 2 |
Wizz Air | Birmingham to Budapest. I would heavily recommend against Wizz Air. A terrible airline that because of its cheap prices seems like a stable choice to fly with. Both of my flights were delayed and allocated random seats, the plane on the way there was dirty having gum on the table and a grubby back chair in front. On the way back from our holiday we were told we had to pay a premium to fly home as our bags were too big for carry on. We explained we had already flown here by the same airline with the same bags and they forced us to pay 50 euros upfront. We went through to the gate to find no other passengers had paid for 'Wizz Priority' and we had paid for no reason. We also had our flight delayed by 1hr 50mins and then there was no priority boarding and it was a scrum to get onto the plane. What a terrible end to our holiday, I have since contacted customer services who less than care and are of no help. Avoid at all costs, pay the extra money to fly with a reputable airline that wont try to scam you. | 3 |
Turkish Airlines | Birmingham to Delhi via Istanbul. Worst service in Turkish Airlines. No proper response for any service. Always says that's not my department contact online services even though you are in Istanbul. Don't get fool by free hotel during long transit hours. Turkish airlines blame Indigo for providing free hotel. But indigo says we don't provide such services. Turkish deserved zero rating for customers take care. | 1 |
Grupo AirFrance-KLM | Birmingham to Delhi via Paris. Upon arriving at CDG we had trouble finding the gate so I enquired from an Air France member of staff to help, the response I got was “read the boardâ€, appalling. The flight was ok. That’s where it ends, I received a text to say my luggage would not be arriving. 2 days later I made countless useless telephone calls and I am still waiting, I am now in Nepal with nothing. I was told by Air France my luggage would not be on the next flight out of CDG as the plane was at its weight limit, my luggage was 13kg. I have received no further communication. | 1 |
Turkish Airlines | Birmingham to Doha via Istanbul. I have booked a roundup trip with Turkish Airlines and it was semi-flexible because I was not sure about my return date so I decided to book and later change once I know when to return by paying the extra fare charges. Once I arrived at Birmingham I later decided to rebook my return flight from 7th December to 28th October. The website was showing some technical error while I was trying to change my flight so I decided to call the help center. The lady said she removed the block and I will be able to change now but still later when I checked I wasn't able to do so. So I called them again and they made me wait for 1-hour and said he will call me back after 2 hours because his system is slow. Later after getting no response from them I called them after 3 hours. The agent was very rude saying I won't be able to change my flight. After a few minutes, the agent called me and said I have to travel all the way their head office which is miles away in London just to talk to them and see if they can do anything. Now my flight has still not been changed and I am struggling with this. | 1 |
Eurowings | Birmingham to Düsseldorf. Smooth airline. Took off on time and landed on time. No real issues of note, I would recommend flying them on short haul with Eurowings. Cabin crew fine and friendly. | 8 |
Grupo AirFrance-KLM | Birmingham to Entebbe via Amsterdam. Worst service on check in, and after-sales I have ever received from any airline. I took an upgrade to Business class, advertised on the website as allowing cabin baggage of 18kg, and check in of 32kg per bag for 2 pieces. My bags were 27kg each, but they declined to take them. Also they declined to reverse the upgrade. I dropped off valuable excess luggage to fit in 23kg allowance for economy class and travelled economy, but after sales service still refused to refund my upgrade. On the flight, I received no business class service as cabin crew told me it was not pre-booked for me. Very disappointed, I will never use or recommend their airline to anyone again. | 1 |
Lufthansa | Birmingham to Frankfurt. I am disabled and they insisted I enter a departure gate despite knowing this had no toilet facilities then took mine and my daughters passports away from us when I had to get to the toilet. They were flippant when I complained, ignoring me completely. I would suggest you avoid them. | 1 |
Eurowings | Birmingham to Hamburg with Eurowings. For the money we paid to get to and from Hamburg for a lads weekend we couldn't complain. Slight 10 minute delay on the way out from Birmingham but the planes looked brand new and the seats were much more comfortable than I have seen on UK budget airlines. | 9 |
Grupo AirFrance-KLM | Birmingham to Helsinki via Amsterdam. KLM has had its flights delayed 8/8 times I have flown with them in the past year. First I lost my connection flight and despite being delayed 6h I got no compensation. Then the got my luggage stuck in Amsterdam, I got that back next day. Flying back to UK they broke my luggage. Next time flying to Finland the lost my luggage. No customer service at all. Really bad company | 3 |
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