Airline
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Vueling
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✅Verified Review| Flew Vueling Airlines from Barcelona to Brussels. I'm rather tall with 199 cm but it is the first time I could not physically fit in a seat at all. Utterly impossible. I know I can't expect the same level of comfort as someone of 1.75 m but this was ridiculous. I don't really have any other complaints as I can't expect too much of a budget airline on a flight of a couple of hours but not being able to sit as a normal person for 2 hours and the cabin crew slamming their cart into my knees (as the only place I could put my legs was the aisle) is not something I'll pay for again.
| 2
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Vueling
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✅Verified Review| Flew Vueling Airlines from Barcelona to Malaga. Starting with the check-in process, everything was disorganized and frustrating. There are no kiosks available for passengers not checking baggage. We waited in a 45 minute line to learn that we were on standby, despite purchasing relatively expensive seats and showing up on time. No explanation was provided for why we were on standby. Customer representatives at check-in and the boarding gate were all difficult - I'm sure they receive a constant stream of complaints, so it's hard to blame them. The company is very poorly run. The cherry on top: my seat had a big stain and my husband's seat flap had a wad of freshly chewed gum in it. Don't do it, just don't.
| 1
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Vueling
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✅Verified Review| Flew Vueling Airlines from Florence to Barcelona. Never again. We were supposed to leave Florence at 6.15pm, at around 5pm they advised that the flight was diverted - no announcements. When we asked what is happening, they advised flight diverted due to wind conditions. All other airlines continued to fly. We got bussed to Pisa to catch our flight after 4 hours wait. Still no announcement, sat on the bus in Pisa for an hour, finally arrived via our flight in Barcelona at 2.30am! No sorry, no refreshments, nothing. Never again.
| 1
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Vueling
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✅Verified Review| Flew Vueling Airlines from London Gatwick to Paris CDG. What a great service. We only had carry on luggage but went to drop our bags, it was empty and the lady at check in asked if we wanted to put our luggage in the hold for free as the flight was very busy. We opted for this as we were early so it was nice not to drag it around airport. When it came to being called for our flight they organised it well by calling out seat numbers, so when boarding you were not stuck waiting for people to put their luggage in over head lockers and blocking the gang way. Well done Vueling for using common sense compared to our trip out of Paris with easyJet.
| 10
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Vueling
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✅Verified Review| Flew Vueling Airlines from Paris Orly to Ibiza in August 2016. 300m queue at the Vueling counter for check in at Orly airport. Over 1hr 30 mins of waiting. People having to cut the line to check in on time. Everyone loses. Spending my time posting this review so the company tries to improve. Shouldn't be too hard!
| 1
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Vueling
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✅Verified Review| Flew Vueling Airlines from Prague to Barcelona. Terrible airline. We were able to board the plane with our carry on items for the first flight we had but on the return flight to Barcelona they would not allow us to bring on our carryons because they were suddenly "too big". We flew 3 times prior to this on our trip and our carryons were perfectly fine. They wouldn't let us board the plane unless we paid $45 each for one bag. Ridiculous. Will never use this airline again.
| 1
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Vueling
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✅Verified Review| Flew Vueling from Bucharest to Barcelona. I booked an EXCELLENCE class ticket with this airline, nobody from cabin crew team offered a smile at least, even though my ticket was confirmed on 1A seat with meal. What totally ruined my day was not the unfriendly cabin crew, but I missed the connection flight to Vigo because of a critical delay on the first flight, Bucharest to Barcelona. Low cost is a joke. It was, on contrary, very expensive. Many thanks to the nice lady at airport staff who helped me to reroute.
| 3
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Vueling
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✅Verified Review| Flew Vueling from Lisbon to Barcelona. Very poor customer service. The gate numbers changed 3 times and almost more than 10 passengers missed the flight because of that. The staff were not at all co-operative and did not help us in any way. Also, there is no representative for Vueling Airlines at Lisbon airport which makes it very difficult to contact the Vueling staff. Overall the experience was horrible. Even though the fares are cheap the customer service is worst. I would say avoid flying with Vueling.
| 1
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Vueling
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✅Verified Review| Flew Vueling from Luton to Amsterdam. Read some poor reviews and was a little concerned. However, everything was fine. Customer service was great. I love it when someone anticipates your needs and gives you what you need, without you having to ask. For me the customer service was the best I have experienced even with premium airlines. Slight delays of 15 mins on both flights, but this happens with all airlines. The price was brilliant.
| 8
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Vueling
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✅Verified Review| Flew Vueling from Paris Orly to Barcelona El Prat. Flight was delayed and the ground staff took me for a fool, I could find out online from when I arrived at the airport that the flight was delayed but Vueling told passengers that the flight was on time right up until the time of departure when reluctantly they announced it was delayed. One thing I can't stand is been taken for a fool, and Vueling did this which is sad as I had a nice flight with them the previous year!
| 6
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Vueling
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✅Verified Review| Flew Vueling from Santiago de Compostela to London Gatwick. For anyone taller than six foot, expect the most cramped, uncomfortable, seating legally permitted. Legroom is painfully restricted. Pay more for seating with a few extra inches of space. Or better yet, pay more to fly with an airline that treats their customers with a little more consideration and respect.
| 3
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Wizz Air
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✅Verified Review| Flew Wizz Air for the first and last time from Luton to Prague for a one-day business trip. Outward flight delayed by 1.5 hours for which co-pilot and stewardess provided contradictory reasons. One said it was due to bad weather over the Alps enroute for the incoming aircraft while the other said it was due to congestion at Luton airport. The return leg was delayed by over 3 hours but compensation denied because apparently they were asked by Air Traffic Control to not fly due to bad weather. Mind you other airlines were taking off / landing just fine. Poor in all respects. Will never fly again.
| 1
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Wizz Air
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✅Verified Review| Flew Wizz Air from Bucharest to Cluj Napoca. Completely disappointed! The staff at check-in desk including the supervisor were unprofessional and rude. Arrived at the check-in gate two hours early, the agent told us we had to pay 70 Euros in order to board the plane because we had failed to check-in online. Since we bought the tickets, 30 days earlier, we had tried to check-in online multiple times, at different hours, from different computers but due to Wizz Air’s site problems (in my opinion it was done deliberately) nothing worked. I’ve sent messages to Customer Relations and many other Wizz Air Departments, asking for help but they ignored all communication. I have record of all these messages, all the complaints. Reading online this is a regular occurrence. We were not the only people at check-in desk having similar problems. We paid 70 Euros in order to board the plane. When we got home I contacted Wizz Air Customer Relations. Wizz Air’s Customer Relations Department has responded that they are going to refund only 50% of 70 Euros, meaning 35 Euros. We would never ever again fly with this airline.
| 1
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Wizz Air
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✅Verified Review| Flew Wizz Air from Katowice to Malmo. Probably the worst airline in Europe, does not allow printing of the boarding pass at the airport in less than 3hrs before the flight, costing the customer another 35 euro just to print the boarding pass, despite having bought the ticket. The luggage rules are also very customer-unfriendly, there are extra costs for small cabin size approved suitcases (extra cost: 30 euro) and only small handbags/laptop cases are allowed for free (even though some handbags are actually in the size of a cabin suitcase). Wizz Air staff are very unfriendly and unprofessional. Water costs on board of Wizz Air flights. As a frequent flyer I have never had such bad experience with any airline before. Would not recommend it to anyone and will actively discourage people to use it until some basic standards are met (boarding pass should be accessible up to 30 min before the flight, cabin size approved suitcase should be allowed on board without extra costs).
| 1
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Wizz Air
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✅Verified Review| Flew Wizz Air from Skavsta to Budapest. One of the worst airlines I have had the displeasure of dealing with. The tickets may seem cheap at first but they will take more money from you once you get to the airport. No free bag (unless its literally small purse sized) and even paying for a bigger carry on is extremely expensive. They will also tack on fees for not having proper format of boarding pass and when you go to pay for it all they charge you another fee. I just had a regular size (even smaller than average carry on) and a pdf of the boarding pass on my phone (which apparently is not ok) and it doubled the cost of my flight. Will not use them unless there is no other option.
| 1
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Wizz Air
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✅Verified Review| Flew Wizz Air from Timișoara to Barcelona. They charged me 30 euros for a small handbag you were theoretically allowed to carry in, additional to the large cabin bag already paid. I was the last one in the row to the boarding gate and all the others passed before me with similar bags or even bigger. It was clear they went for charging taking advantage of the stress created by the situation. The plane was about to fly out. The rules are not at all clear and the treatment is unequal which is really frustrating.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Flew Zurich to Bucharest via Amsterdam. I like KLM, nothing special, but decent quality and service. Seats and pitch better than with Lufthansa Group airlines. Food also better, especially on second leg with a pasta dinner during the 2 hour 20 minutes long flight time. No hassle at the airports, respected priority checkin, security and boarding. Second leg late due to a thunderstorm. Good communication from the cockpit. Distribution of water during waiting time. Somehow the flight was one of the last able to leave AMS after the services had restarted, so 1 hour and 30 minutes late arrival. Baggage delivery at OTP as always slow and disorganized. But that's the problem of the handling agent.
| 7
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Eurowings
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✅Verified Review| Flew Zurich to Newcastle via Dusseldorf. OK so you cannot apply the same standards when flying first class with a premium airline as you do when flying a low-cost in economy. However in context Eurowings is a star. Staff are super friendly at all stages of travel and they are also very helpful. I had a tight connection in Dusseldorf, flight left Zurich a bit late which made a tight connection a potentially missed connection. Attendants let me sit at front of plane so I could get of plane first for mad dash to connection. Announcement was made with my connecting gate and directions to it. Plane was clean. I enjoyed my flights with Eurowings, the price for a flight booked only a week in advance was very reasonable.
| 9
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EasyJet
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✅Verified Review| Flew easyJet from Amsterdam to Luton. The plane was full so my cabin baggage was put in the hold even though it was the correct easyJet size. The plane was about an hour late departing. This did not cause me any problems. The return journey was uneventful. However, contrary to the information given, some passengers had more than one piece of hand luggage. easyJet is a good low cost carrier and I have never had any problems to date except for extreme weather or an erupting volcano.
| 9
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EasyJet
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✅Verified Review| Flew easyJet from Barcelona to London. Due to overbooking by the airline, I was denied a seat on my flight, and not offered a seat on the next flight. After a heated discussion with the few staff available, I was able to get information and book into a flight several hours later. I missed my meetings in London. On the return flight we were sent to the plane but the flight crew had not arrived. We were put in a dark, airless stairwell without water and made to wait, again without information on the length of delay. There was no thought for customers.
| 1
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EasyJet
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✅Verified Review| Flew easyJet from Gatwick to Fuerteventura. Automated check in chaotic. Flight time delayed initially by over 3 hours, subsequently 2 more changes causing confusion and inconvenience. Poor communication throughout. Held in gate area for ages then herded onto tarmac and stood in freezing conditions for 15 mins. Crew arrived late despite lengthy delay. Flight short on already limited menu options and only served first refreshment after 2 hours of 4 hour flight. Appalling experience.
| 1
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EasyJet
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✅Verified Review| Flew easyJet from Gatwick to Keflavik. I had to pay a 105£ to check a bag that I have been flying with for a month all over Europe. I didn't know that on these low cost airlines that you don't get any checked bags and when paying for it, it was also "overweight". The staff are rude and demanding probably because they are under paid and unappreciated. I have not been on the plane yet and if it is as bad as the service I hope it arrives in one piece. Please do not make the same mistake as me and fly a better airline.
| 1
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EasyJet
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✅Verified Review| Flew easyJet from London Gatwick to Budapest. It was a comfortable flight. The staff were helpful and kind. I was sitting in 17E (middle) and the passengers either side were sleeping (Sunday flight 17.55-21.25). The food was good and of course, it costs money. I do recommend purchasing a seat because it can be very annoying checking in and realising you are sitting in the middle especially as you can't purchase a seat after check-in. The flight only cost 28 pounds.
| 10
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EasyJet
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✅Verified Review| Flew easyJet from London Gatwick to Geneva. Excellent service on a brand new A320 Neo aircraft. Very polite cabin crew and in general although a 30 min delay the flight was effortless. I have really witnessed a lot of improvement over the years, they are far surpassing British Airways on service.
| 10
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EasyJet
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✅Verified Review| Flew easyJet from London Stansted to Prague. Flight was on time, boarding experience fairly easy. Seats ok. We ordered a drink from their inflight bar, about 30 mins later (40 mins until landing) we asked for another drink only to be told they were going to have a breakfast so would not give us more drinks? Surely you have a breakfast before you leave the house or if you must eat on a 90 minute flight, you can take it in turns to make sure staff are available. Absolutely ridiculous. Poor customer service.
| 3
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EasyJet
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✅Verified Review| Flew easyJet from Luton to Lisbon. The cleanliness and comfort of the plane was acceptable as was the service from the flight crew and communication from the pilots. What lets the airline down is generally the pre-flight experience: - insufficient bag drops open, prolonged queues for boarding gates, lack of seating in boarding gate areas – all gives the feeling that Easyjet don't care about the convenience and comfort of their customers. Oh and if you are going to encourage passengers to bring only cabin luggage then redesign your planes to cope with this, because you can't get your holiday off to a better start than by having to stand on the runway/steps in the cold, wind or rain whilst the people at the front of the queue are rearranging their baggage in the overhead lockers and blocking the aisles.
| 5
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EasyJet
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✅Verified Review| Flew easyJet from Luton to Palma. Delays with both outward and return flights, no explanation until you are on the plane, communication is very poor, attitude seems to be you are lucky to be going at all, never mind the affect of the delays with very young children travelling. Also flew with easyJet in June and last November and was delayed on those flights, do any flights take run on time? Customer service could be much better if communication improved and less delays.
| 3
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EasyJet
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✅Verified Review| Flew easyJet from Tel Aviv to London Gatwick. Was very happy with everything. The flights weren't that expensive, the staff were nice and I was comfortable the whole flight. The staff filled my water bottle and I also purchased one. Since it's a low cost flight I had no expectations but everything was like a regular flight except for the luggage allowance. Although adding one more suitcase to my last flight only cost me 4£ which is very cheap and worth it. They also had vocal guidance in Hebrew which is very nice. I have no complaints.
| 10
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Grupo AirFrance-KLM
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✅Verified Review| Flew for weekend break to Ansterdam from Manchester. Terminal 3 at Manchester is appalling. The outbound flight was ok. Service was fine, though the cabin crew did not seem that friendly. Though it was acknowledged this was a short flight, a anack was provided. However for travelling at midday, the expectation would have been to have been served ay least a sandwich, not a small piece of cake, which was inadequate meaning searching for good at artival in Schipol Airport. Return flight was much better. The cabin crew was more friendly and alert and very attentive. Snack on this occasion was appopriate, for a 45 minute flight.
| 7
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Turkish Airlines
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✅Verified Review| Flew from Bogotá to Istanbul (with a technical stop in Panama City) on an A330-200, and then Istanbul-Amsterdam on an A321 with Turkish Airlines. The crew was very attentive and friendly. I had ordered a vegetarian meal and it was delicious on all flights. Plenty of drinks in economy class. The IFE wasn't that great, on the A332 we had no 'navigation map', but there were lots of movies to choose from. On the A321 however, there was nothing. The crew played some romantic comedy on a DVD. I would definitely fly again with Turkish Airlines, but next time I will bring my own entertainment.
| 9
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Norwegian
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✅Verified Review| Flew from Budapest to London Gatwick. We consciously took hand luggage to minimise time at the airport so that we could get our connecting train on the return journey (as a result of waiting for our luggage we missed our train which had a knock on effect to the rest of our 6 hour journey). On boarding the plane (late and chaotic process) we were told by cabin staff that our bags would have to go in the hold because other people who boarded before us had too many bags. What's the point of having rules about hand luggage if no one has to follow them? The cabin staff blamed the airport check in staff and shrugged as much to say 'I don't care'. Some members of staff were brusque to the point of being rude and when ordering food (most of which they didn't have!) the air hostess was dealing with several customers at the same time and having several different conversations - very rude. If I see Norwegian on any future holidays I will just look for something else - they don't do customer service.
| 4
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SAS
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✅Verified Review| Flew from Copenhagen to Stockholm. SAS used to be one of my favourite airlines but some time ago it changed. It felt like an airline that was not perfect but very humane. You didn't have to worry if you could bring a luggage (new ticket types) or if your cabin luggage was maybe a little bit overweight. Some snacks and beverages were always served. Something you would expect from a regular (not a budget) airline in my opinion. Unfortunately, this is no longer the case. The plane feels really old, no snacks are served and now they even started measuring the cabin luggage. Feels like a very low quality budget airline with premium prices. Such a shame.
| 3
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Wizz Air
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✅Verified Review| Flew from Dubai to Bucharest. I had to book with Wizz Air as it was an emergency and we had to book with 2 days prior departure. I fail to understand why would anyone plan ahead and book with this airline on a route that is 5h+. No legroom, no recline, price it's extremly high, bad customer service (for some unknown reason all the flight attendants thought that everyone speaks Romanian, comes from vacation and will pay with EUR or RON, when the foreign currency used in UAE is USD). I had made a purchase of 12EUR and my card was declined for an unknown reason, being of course asked by the crew if I have a Romanian card. The flight takes off in the evening and even though is a night flight the lights were on through out the flight (imagine putting a 2yr old to sleep). It was the first time when I booked a ticket with this airline, maybe it is OK to fly in such conditions on short flights, but for a 5h flight, recommend to avoid it. Better off on this route with FlyDubai (better rates, better service, and closer to the city)
| 1
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Wizz Air
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✅Verified Review| Flew from Glasgow to Budapest with Wizz Air. Flight was good, no complaints over cabin crew. Food and drink selection available was also good, if expensive, but that's to be expected. The team on the ground however seemed useless and very unorganised. At the Glasgow end, check in opened late, meaning a massive queue and minimum time to get through security and to the gate. Coming home from the Budapest end the organisation was non-existent. There were about 8 Wizz Air flights all due to leave within a relatively short time. Instead of forming queues for each separate desk, one queue was to be formed for all of them - a total shambles. This led to a bottle neck of people trying to even get into the queue, not a safe situation at all! They were the only company offering a direct flight from Glasgow on the days we needed, and were therefore our choice. For a budget airline the price we paid was way OTT. Between the 2 of us it was almost £600 for our flights and 1 case between us. I'm aware this was due to Sziget festival being on, but very steep. I would fly again, but only if I had to due to bad experiences on the ground.
| 5
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Grupo AirFrance-KLM
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✅Verified Review| Flew from London to Los Angeles via Amsterdam. Sometime during my flight, I realized my hearing aids - which I had removed, placed in the KLM sickness bag, and tucked into the seat pocket - were gone. I contacted the flight attendant and every effort was made to help me find them, including searching through discarded dinner trays and on board trash. After landing, KLM employees contacted the gate agent and arranged for the last possible place - the trash in the bathroom - to be searched. My hearing aids were found! The effort put out by the crew of my flight and the grounds crew was amazing, it was time consuming and a distraction as they turned the plane for the next flight. I am forever grateful! It is such a joy to fly an airline that truly does care about the passengers and goes the extra mile for them.
| 10
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Iberia
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✅Verified Review| Flew from Madrid to Dusseldorf. I have to say that I am impressed with Iberia. They have improved a lot. I was surprised how the crew handled boarding being pro active helping people stowing their bags in the overhead racks. Something not common in Europe. The boarding process was fast and efficient. The cabin crew were smiling during all the flight. I am really impressed by Iberia improvement. The only bad point is the seat pitch.
| 8
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Norwegian
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✅Verified Review| Flew from New York JFK to London Gatwick. The most appalling customer service from Norwegian. They have been using Wamos Air instead of their own Dreamliner planes and consequently they are smaller planes. We booked Premium but on the smaller plane there are only 24 Premium seats compared to the 35 on a Dreamliner. Despite reconfirming our reserved premium seat numbers 5 mins before entering the airport, when we arrived at check in we were told that our seats had been allocated to someone else and had been down graded to economy. On speaking to the duty manager at JFK check in, he explained that Norwegian had been doing this for the past month, had known well in advance of the problem but choose just to cause maximum distress by downgrading at check in. Absolutely disgraceful and can only advise - do not fly Norwegian long haul.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Flew from Osaka to Paris. I upgraded at check in for an additional fee after a particularly poor Premium Economy outbound experience. This couldn't have been better! The cabin and seat were so comfortable, service was of a very high standard with a lovely crew, plenty to eat and drink and all of a really high quality. Lie flat seat was amazingly comfortable, with a nice duvet and pillow and the amenity kit was stuffed with Clarins products. Lounge in Osaka was very nice, in CDG was a bit worn but was needed with a long layover.
| 9
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Vueling
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✅Verified Review| Flew from Prague to Paris. Flying with Vueling on that particular route was like flying in a garbage bin. On our way to Prague I noticed that the seats were from an older aircraft and that the floors were not vacuumed properly, the seat in front of me had a red wine stain and the water in the bathroom was stagnant and wouldn't flush. On our way back, our seat pockets were filled with old garbage (several gums, wrapping papers and something smelly). It made me nervous as I sat there and thought about what else were they neglecting. The flight attendants were doing their jobs, even though it felt like they were disorganized, and on both flight had to lunch and dine first, so there was a bit of a wait for the customers. They had trouble picking up the carnage before landing as there was little time left for it. Not a pleasant experience. Wouldn't recommend that route. Both Iberia and Vueling Airlines bookings end up on the same plane.
| 1
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Wizz Air
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✅Verified Review| Flew from Riga to London Luton. Wizz Air have low ticket prices and then try to charge you every single way they can until you get on the plane. The small cabin bag is smaller than a rucksack and the large one isn't even a small one on other airlines. 16€ for a "large cabin bag" (small one for you and I, basically you have no option). If you fail to buy that you get whacked with a 40€ charge at check-in.
| 1
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Vueling
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✅Verified Review| Flew from Stockholm to Ibiza via Barcelona. Its 4am and I am sitting in Barcelona airport waiting for a flight which had been delayed 8 hours and is heading for a 12 hour delay. Throughout this delay information has been scarce and what we have been told is misleading with gate information changing every few hours. We have not been offered any food or drink as compensation and there are children and older people waiting for the flight. Finally some staff arrived to help but no one from Vueling, the flight is operated by Vueling for Iberia and the Iberia staff were helpful and seemed equally frustrated as all of the passengers. An awful experience.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Flew from Toronto to Paris CDG. Start of journey was not propitious. Air France staff at YYZ refused me access to the Business Class line and waved me off three times to standard Check-In before deigning to check my itenerary and offering up an excuse "I dont normally work here". Check-In counter repeated the exercise, before actually reading the booking information. Not sure whether they are hiring high-school kids to staff the counters at YYZ. Boarding uneventful. Flight delayed 40 minutes due to unknown reasons. Business class cabin was full. In the air, if Air France actually tried, their Business Class product could not be poorer. Jaded cabin-crew and indifferent service combined with atrocious food came together in perfect harmony to make this, without a doubt, one of the worst flight experiences I have had. I was hoping that it was a fluke and my return flight would be better but alas, AF once again did not fail to disappoint.
| 3
|
Turkish Airlines
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✅Verified Review| Flew from Vienna to Kuala Lumpur via Istanbul. On the positive side, food is excellent, service is attentive and overnight on long distance is a good as it can get on a plane. Transit in Istanbul has been reported as problem by numerous passengers. This is due to outsourcing to TAS Turkish Airport Services which is not part of TK. TK has made efforts to make transit as pleasant as possible in IST, such as allowing transit passengers to access the departure level without going through security control again and providing the most fabluous lounge in the world. If you have a jetty for departure, boarding is a very orderly process. Problems arise when there is no jetty and passengers just scramble into a shuttle. Bagage transit has worked very well even on occasions of short connection. On the negative side TK has grown too fast and also outgrown the available facilities at Ataturk Airport.
| 10
|
Norwegian
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✅Verified Review| Flew from Warsaw to London-Gatwick. I always consider choosing Norwegian as I invariably have good experiences flying with them. The crew on most flights are kind and smiling. What is more, they are helpful and do their best to make your flight comfortable. I find the aircrafts new, tidy and clean and I really like the new Boeing's sky interior which you can find on most Norwegian's planes. This means there are slightly bigger windows, more space for cabin luggage and mood lighting. The other feature I think of when choosing airline is the comfort of seats. With Norwegian the pitch of the seat is comfortable and the seats reclines as well. Furthermore, if you arrive at the airport early, you can ask for an extra legroom seat (1st row or exit rows). I think it's also a good idea that they show the safety demo on the monitors onboard (it's clear and you can hear and see everything). Overall, Norwegian is the best low cost airline I have flown with.
| 10
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Grupo AirFrance-KLM
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✅Verified Review| Flew from Warsaw to Paris CDG. Air France service was terrible from the booking process to arrival. The company's website did not work, I had requested particular seats because as a family we wanted to be next to each other but they were unable to allocate them because there is no option to book a seat before the last 24 hours. The flight was 1 hour 30 minutes late (vs a 2 hour flight). AF staff did not help us one bit and did not look happy to have children onboard. At the end of the flight, 2 stewardesses stared at us crossing arms while we were packing our things up and dressing our twin babies and three year old son without offering any help. Low cost carriers far better value and services, adieu Air France.
| 1
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Vueling
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✅Verified Review| Flew roundtrip from Edinburgh to Barcelona and had a decent experience. While the cabin was fairly warm on both flights, things were quite uneventful and the trips departed and arrived on-time without incident.
| 8
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Norwegian
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✅Verified Review| Flew with Norwegian from Gatwick to Copenhagen, flight departed slightly late but they moved everyone onto the Jetway and out onto the apron so we didn't have to wait in the very crowded gate area (although we were out there for some time). There was more than enough legroom in economy, the crew were nice and the cabin and aircraft were clean and nicely looked after. The in flight entertainment was a cartoon in either Danish or Norwegian (you needed headphones so I'm not sure) interspersed with airline related videos played on the overhead screens. My only complaint was the seats were a little uncomfortable after a while. Otherwise I can't fault their service and would definitely recommend them.
| 10
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Norwegian
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✅Verified Review| Flight delayed from Gatwick to Oslo by 3 hours and returning by 2 hours, they didn't keep passengers informed or apologise for the delay. Frustrating especially when travelling with kids. Won't recommend.
| 3
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Wizz Air
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✅Verified Review| Flight from Budapest to Madrid with Wizz Air. The airport of Budapest seems to be constantly under construction. We were ushered into a hangar where, at the entrance, there was a member of staff checking our tickets. They would look at your suitcase and your boarding pass, and if they didn't like what they saw, they would confiscate your boarding pass and give it to another member of staff. A group of about 5-10 of us were set aside. There, you were asked to measure your bag by putting into the bag size checker. My suitcase would fit perfectly but it was about 5cm too tall. The staff then used a measuring tape (I'm not kidding) to highlight that my bag was 5cm above their 42x32x25cm requirements for a free small cabin bag. I was travelling with my wife. She has a bigger suitcase than me, so I had paid extra for her luggage, but not for mine which is significantly smaller. Despite me telling them repeatedly that I have never paid extra with other low cost airlines such as Ryanair for either my wife's or my suitcase, that this was a daylight robbery, that I had paid for one bag already, that my suitcase did fit into their size checker, that this was very poor customer service on their behalf - they did not budge. I had to pay 45 euros to take my suitcase with me. I was appalled by this. If 5cm is worth more to them than gaining loyal customers I will not choose to fly with them ever again. That aside, I have to say that there was nothing exceptional about the airplane, crammed to capacity, the service or the food/beverages available onboard. Their new A321 planes do not have WiFi.
| 1
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SAS
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✅Verified Review| Flight from Dublin to Oslo was about 30 mins delayed, but time was made up on the journey. SAS needs to update its fleet. Its aircraft are old and outdated and normally SAS are very expensive but don't offer a flagship service ie apart from tea and coffee you have to pay for everything. This time I got a great value SAS GO (23kg checked luggage included) cheaper than a Norwegian flight. On these occassions SAS is good. Check in online and seat selection in advance (which some airlines do not offer, when not flying from one of their bases) and tea and coffee included and a sense that you are flying with a decent airline with experienced pilots. Check in was also very quick and smooth as SAS avail of the permanent star alliance based staff who man the desks for all flights. Sat in an emergency exit seat, with no seat infront 17F and it was comfy enough. If SAS continues to be more competitive on price, then I will be more likely to fly with them. Too often SAS is overpriced for a service that doesn't include a newer fleet, slick cabin interior and the wifi and live flight map that Norwegian offers to all pax.
| 6
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Eurowings
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✅Verified Review| Flight from Dusseldorf to Milan with Eurowings. The flight was on time, the service friendly and professional, everything ran smoothly. The leg space is limited, but still ok for a short haul flight. No frills, but very good value for money. Not quite as cheap as some low-cost competitors, but the overall product is superior.
| 7
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Iberia
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✅Verified Review| Flight from Düsseldorf to Madrid and back with Iberia. Very narrow seats, no complimentary soft drinks or food. Staff was unfriendly and snobbish, especially to not spanish speaking persons. On the flight back to Duesseldorf i had to check in my hand luggage afterwards, just beforde getting boarded (size and weight of the luggage was totally correct!). I and many other passengers were told in a very rude way that there is not enough space in the airplane because the flight was fully booked (really astonishing). Entering the plane, there was enough space in the overhead locker, so that it would have been no problem for placing my luggage somewhere. Staff seemed to be very unmotivated to make the flight comfortable for their passengers. During the flight there were no information given about the current flight status and estimated arrival time or weather or anything else.
| 1
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EasyJet
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✅Verified Review| Flight from Gatwick to Aberdeen with easyJet. Flight was 30 minutes late and boarding was rather chaotic. They love to put us in long queues waiting a long time to board the plane. Apart from that the flight was fine. The new seats are slightly more comfortable then the old ones, but the gap between each seat don't give much privacy in your own space.
| 5
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Grupo AirFrance-KLM
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✅Verified Review| Flight from Sao Paulo to Paris. Departure was on time. Business class cabin service is good, as expected. Cabin configuration is 2-3-2. Business class starts at row 3. It was still the old cabin, but the seat reclines 180 degrees. Good service, 3 different meals options, snacks available during all flight. Arrived on time at CDG. Would fly again Business Class, but only with a ticket issued with miles.
| 7
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Lufthansa
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✅Verified Review| Flight from Seattle to Frankfurt, start afternoon in SEA, arrival early morning in FRA, so it was a night flight. Unfortunately, aircraft was a Boeing, thus seats much narrower than in an Airbus. Flight on time and very calm - usual, very good Lufthansa standard. However, cabin staff was not very attentive and sometimes even rude. Beverages were only rarely offered, collection of garbage even more rare. During the night, cabin staff went through the cabin with beverage trays, but did not look carefully if some passengers might be awake and wishing something to drink. About 2 hours before landing, I asked a cabin attendant who passed by with a beverage tray whether she could pick off my garbage, i.e. three empty cups. She said that she is not allowed to put garbage on a tray with food products (which I know) and she had other guests to care for. She would be back later. I asked when as I was aware that they would soon have to start serving breakfast before landing, and she said "soon". I did not want to talk too much or too loudly as most other passengers slept, just wanted to know whether the next collection of garbage would happen after the breakfast, whether it would make sense to go to the washroom before without disturbing the distribution of breakfast etc. Had a flight with Air Canada from Frankfurt to Calgary three weeks earlier, and they offered beverages much more often, and they also collected garbage. It was my first time that I experienced rude Lufthansa cabin staff, but other airlines do offer beverages much more frequently during long-distance flights, and they also collect garbage more frequently. Breakfast: only savoury, omelette with roasted bacon and onions. I prefer a sweet breakfast and hoped to get some sort of German breakfast on a flight to Germany with a German airline: some bread, butter, jam, maybe cheese and sausage or even some yoghurt. I am aware that an airline cannot fully respond to all customers' wishes, but a choice between a Northern American breakfast and a continental (German) breakfast would have been highly appreciated. Why not offering two choices as they do with the warm dinner (pasta or chicken)? I still recommend and choose LH for short-distance flights within Europe. First because of Lufthansa's safety standards, second because I can cope with some kind of thirst during short flights.
| 7
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Grupo AirFrance-KLM
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✅Verified Review| Flight operated by Cityjet for Air France from Dublin to Paris CDG. Outbound generally OK though lounge lacks decent food to eat. On board good service but they served ham with no other option. Cabin crew were great though and tried to give me something else to eat. Return flight from Paris with chaotic boarding. I wonder why have priority boarding if you are just going to pack all of us in like sardines into a shuttle bus to get on the plane. Defeats the purpose of paying more for business class and having priority boarding. Lounge in terminal 2E was horrible. Hardly anything substantial to eat, not even bits of sandwiches! I did notice some pot noodles (in a business class lounge) and a passenger having to get information as to where to get hot water! On board though the service was impeccable. This time they had prawns and lovely orange juice and coffee. My luggage was also delivered very quickly at Dublin airport.
| 7
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EasyJet
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✅Verified Review| Flights to Split, Croatia, outbound from Stansted and back to Gatwick, and I can't fault easyJet. They offer excellent service for outstanding value. We were a little nervous about flying out of Stansted. We needn't have been - the airport was clean and modern, we were checked in by courteous professional staff within 3 minutes of arrival. The airport has clearly spent quite a bit of modernising, although it was packed with summer holiday passengers. Onboard a very warm welcome. Older seats on way out with quite tight legroom, but on time departure and early arrival. Bags off very promptly. Returning, boarded quickly and efficiently onto a new A320 with new slimline seats that offered way more legroom. Staff were extremely professional, especially when dealing a fairly rowdy family. Early arrival into Gatwick and bags first off. In taxi within 20 minutes of landing. easyJet offers an excellent product which is streets ahead of BA in terms of price and service.
| 10
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EasyJet
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✅Verified Review| Flights to and from Edinburgh to Geneva were late by over 1 and 1.5h respectively. On both occasions easyJet was the only airline with a substantial number of delayed flights (according to departure screens). It appears that the problem is systematic unrealistic scheduling. The second point constitutes an aknowledgement of the fact that the destinations were eventually reached.
| 2
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Vueling
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✅Verified Review| Florence to Gatwick. Awful flight. Delayed, with little and late information. Poorly organised onboard and rude cabin crew. Missed drinks and snacks. This caused us to arrive very late, missing a night out on my wife's birthday. Seats are tiny and plane seemed old?. They also seemed to let people on with a lot of luggage, meaning that we had to stow ours a long way from where we were sitting (which in turn caused a delay when exiting the plane). The worst flight I've had in years and not cheap.
| 1
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Vueling
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✅Verified Review| Florence to London Gatwick. This is the worst airline with the worst customer services I have ever experienced. We queued up for 1.5hrs to bag drop, miraculously made it on the plane (half the people didn't), our luggage did not make it (nobody told us this, they just left us waiting at the carousel for an hour before figuring it out ourselves). One week later there is still no sign of our luggage. No compensation has been offered. Each day we are told it has been "found" (as if we should be grateful for that) but that they can not confirm when it will arrive. No apology even offered.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Florence to St Petersburg via Paris. They denied me my Elite status in Skyteam but this probably is the less. OnLine check in is as the low cost companies, because everything is by an additional payment, but the fare is classic and not light. Do you want a "comfort seat" in front of the airplane, pay! For two time, in flight between FLR to CDG and in the second CDG to LED I found the food horriblee, but not as bad as KLM in return flight.
| 2
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Iberia
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✅Verified Review| Flown from Lisbon to Naples via Madrid with Iberia. My reservation included two people but our seats on the flight were assigned far to each other - the check-in desk asked 17 EUR each to get us a place close to each other. Slow and messy boarding. The plane was almost full, so hand luggage was stored for free - that's been nice. No drinks included even though it's a flag carrier company. Flight was on-time.
| 5
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Grupo IAG
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✅Verified Review| Fly Leeds to Dublin return nearly every week with Aer Lingus. Flight prices vary massively depending on journey and when I book but not in a way that makes sense. Staff are nice and efficient, seats are ok for a short flight. No complimentary food or drink but that's fine for such a trip. Leeds Airport is not very nice so I never board happy and the busing out and back to the plane at Dublin is shambolic. I have complained a couple of times and been told to contact Stobarts who own the flight (I hate that kind of buck passing response to a complaint). But the plus points are worth the hassle - almost always on time and in one piece.
| 7
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Wizz Air
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✅Verified Review| Fly this airline if you enjoy to be ripped off. We flew from Budapest to Tel Aviv on October 16th. I did online checkin prior to arriving at the airport only to have them tell us that they cannot find our boarding passes in their system so they charged us an additional 40 euros each (we were five passengers). I also purchased baggage allowance online with an extra "large cabin bag" for my guitar (which is usually free on most airlines I fly with) - at checkin they claimed my guitar was too long and didn't fit the criteria of a large cabin bag so they charged me for an additional full size luggage 60 euroes with out giving me a refund for the "large cabin bag" I purchased online in advance. Very rude check-in and team manager. Flight itself was fine except for very tight leg space.
| 1
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Turkish Airlines
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✅Verified Review| Flying Turkish Airlines is always a good if not great experience regardless of what class you are flying. But I have to say that what distinguishes TK from any other airline I have travelled with, and I do travel a lot for both work and leisure, is the customer service. It is absolutely exceptional. I have missed my flight with a different airline twice, because of the airport I flew out of and both times Turkish airlines saved my trip! Even though they were not responsible for the problems I had in the airports or with the airlines, because my connecting flights were through Turkish Airlines they were the people that got me on the next flight in a most convenient timeframe and manner. The first time I travelled with Turkish Airlines, the representative even booked a hotel for me, because I was a college student traveling to the US for the first time and I missed my flight with a different airline because of a long customs line in the airport. Not only that but they also rebooked my three connecting flights for the next day and provided all the information I would need to have a safe comfortable stay in a strange city. Bottom line, best customer service I have ever had. Keep doing what you are doing Turkish Airlines!
| 10
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Wizz Air
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✅Verified Review| Flying out of Wizz Air HQ airport you'd expect things to be well set up right? Wrong. This is one step up from a field with a biplane in it. The 'gate' is a tin shed with 3 X different destinations through a turnstile. There are no human staff to assist the the hundreds of passengers who have no way of knowing if the tin shed is gate 2, gate 3, gate 4, or gate 5 or if the queue they are in is going to London, Buchan, established Dublin or Mars. Never again.
| 1
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Turkish Airlines
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✅Verified Review| For my vacation to Turkey I decided to fly with Turkish Airlines instead of a charter airline like SmartWings. We boarded an A321-200 in Prague, seats were really nice with really good pitch and each seat has personal IFE which is geat for a 2 hours flight. The headphones were not very good, but thats ok. Problem was that for half of the flight the IFE wasn't working, but when it did it had plenty of movies, games, music etc. We received a warm sandwich and dessert on this flight which were tasty along with a good seletion of drinks, only problem was that only 1 drinks round was made. Second flight was on a Boeing 737-800 which was a bit older and only had screens above our heads, but it was a 55 minute flight (on the way back this flight was operated by A321-200 with IFE) and even on this short flight we received drinks and food (same sandwich just no dessert). Overall these were really nice flights and I would fly with Turkish again. The A321 was really nice and IFE for 2 hours flight is great, it is just the crew that could be little bit better.
| 9
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Norwegian
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✅Verified Review| For some reason it was not possible to check in online, but the check in at the airport was very smooth with the machines, and there was an automatic bagdrop that worked well. Passengers in the rear of the plane were asked to board first, but since there was no extra checking of the boarding passes after the entrance to the waiting area some people of course did not care about that. But boarding went reasonably fast. The airplane was in good shape, a modern Boeing 737 and legroom was not too bad. Service onboard was quite good, even though it is a bit annoying to have to pay even for some water. It is also annoying that they do not accept cash payments. The wifi on board works well, and is free of charge. All in all, it is better than most low cost airlines, even though ticket prices are not always that low. It is also very nice that the cabin luggage limit is 10 kilos, but since it is hardly ever checked some people bring much more which sometimes can be a problem when the over head bins are full. I would also appreciated if the checked in luggage (for which you pay extra) would be 23 kilos instead of 20.
| 6
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Norwegian
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✅Verified Review| Fort Lauderdale to Paris CDG. My wife and I flew premium and it was wonderful. Separate line for check in. Food and service were excellent. Seats show signs of wear and it does not appear that all isle seats in the center section have access to an oprtational overhead bin above their seats. Gate check in was somewhat disorganised as it did not appear premium. Premium baggage came off last and no lounge at FLL. US legacy carriers should take note of the cost, the offering, one way fare cost, which they charge over the round trip fee for, and the other US options to excessive fares from Atlanta and other examples to CDG. There are other options now.
| 9
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Norwegian
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✅Verified Review| Fort Lauderdale to Paris CDG. There is so much potential for Norwegian here in the States as an economical choice for overseas travel, but a few big dings against it make me not want to fly again. First, let me say the on-board experience is great. The staff is very attentive and the fleet is all new and clean. I found the economy seats to be comfortable and just enough leg room for a 6'-2" guy. The inflight entertainment is acceptable, and ordering food and drinks from the snack bar is quick and easy. For the price, it does not feel much different than any other major airline. No complaints here. The Norwegian App is easy to use, and I thought it would be a big time-saver for check-in. However - and they do not say this online - all flights to/from the USA require in-person check-in. This was an issue, especially for someone like me who was flying in from another city. After landing in Fort Lauderdale, I had to exit completely out of the airport terminal, walk to another terminal, and then wait in line to check-in to my flight to Paris. Spending 2 hours in line with about 300 other people on my flight, I realized this is Norwegian's biggest hurdle to overcome. It's very clear that the Fort Lauderdale airport (which is currently expanding) is not yet equipped to handle the volume of air traffic going through it. I would recommend realistically planning for around 3-4 hours between flights if you are considering flying in from out of town. Getting through border patrol and out of the airport on the way back was just as chaotic. My return flight was delayed by 1.5 hours, which made me miss my connecting flight home and necessitated a hotel stay in Fort Lauderdale. This apparently is a common occurrence on Norwegian, and the second big ding against it. Between the delayed flight, the time waiting in lines, and the hotel stay, I ended up spending about as much money (and a great deal more time) than if I had booked direct out of my city. Until they work out the kinks at the airport and on the app, I cannot yet recommend Norwegian to out-of-towners. There may be flights out of other airports that are easier to manage, but Fort Lauderdale was decidedly not a good experience.
| 4
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Lufthansa
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✅Verified Review| Frankfurt to Gdansk in 2016 was delayed 3 times before being cancelled and rescheduled for the afternoon of the next day. I requested LH help desk to find me a solution that would allow me to meet my schedule commitment indicating that I am willing to pay any difference that a solution may require but my request was not given attention. Despite being booked in Business class, I was not put in a five star hotel nor my expenses were met as I required, in addition I was boarded in economy class reaching Gdansk late to my meeting and eventually spending the rest of the day at the hotel and coming back the next day.
| 3
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Turkish Airlines
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✅Verified Review| Frankfurt to Konya via Istanbul. This was my first time flying with Turkish Airlines and I loved it. It's great that there was no delay or any other problems that may occur. The cabin crew was friendly and food was excellent. The seat was comfortable and I had enough space to put my legs in there. Overall I had a good experience for a good price.
| 10
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Lufthansa
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✅Verified Review| Frankfurt to Lisbon. Check in online was was efficient and easy. However, at Frankfurt airport the bag drop was all automated which was a horrible process for people not technically savvy. Many people were struggling to get to grips with the system. I'd rather deal with a human being rather than a computer. The flight was delayed by 20 minutes or so and gate changes were experienced from 15a to 16a then to 17a, all the time the changes were sent to my email address but I did not have my email connected. And furthermore not everyone has email! On boarding the aircraft the staff were pleasant and helpful, a contradiction from the airport security and police. In flight meal was very good but I didn't bother with any alcohol so don't know what was available. Overall a comfortable clean plane - no issues.
| 7
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Vueling
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✅Verified Review| Frankfurt to Malaga via Barcelona, and very poor overall. Aircraft old and filthy, crew were arguing loudly amongst themselves in front of passengers. Very poor design of seat with limited space. Unable to even read the inflight magazine. Flight from Franfurt delayed almost an hour and flight from Barcelona also delayed over an hour. Asked at the transit desk if they could reseat me 4 hours prior to departure and was told a flat no. I asked why and apparently the company do not permit seat changed. What utter rubbish.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Frankfurt to Montpellier via Paris. We arrived in Paris on time, however we were not able to leave the aircraft, as the passenger staircase was not the right one for our aircraft type. It took more than 25 minutes from parking to getting into the bus, which led to missing my connecting flight to Montpellier. I had to change airports (from CDG to ORY) and arrived at MPL at 1745 (instead of 1405). I claimed for compensation and received an email FROM AF that they acknowledged my claim and that they would transfer a total of 271 Euro (250 + 21 for the transfer CDG-ORY which I had to pay). Three days later another email arrived, saying that Air France made a mistake, that they were not responsible for the delay of the passenger staircase and that they would not pay the compensation or the 21 Euros for the bus to Orly. They claim that a missing staircase is an unavoidable circumstance for them, which is ridiculous, as ground handling (including the provision of the staircase) is the responsibility of the airline. Still speechless that Air France first acknowledged my claim and revoked it three days later.
| 1
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Lufthansa
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✅Verified Review| Frankfurt to Naples. The seat distance in the aircraft was relatively good and more than enough for my body size (180cm). Punctuality and cleanliness left nothing to be desired. The onboard service was extremely friendly, in a good mood and an additional service of drinks was carried out.
| 9
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Lufthansa
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✅Verified Review| Frankfurt to Rio de Janeiro. I was badly impressed with the disorganization of the cabin crew. They were really slow to serve breakfast and the process took like 2/3 hours. They were also very rude and answered sharply to our questions using imperatives and raised voices. I expected a high-quality service from Lufthansa but I was deeply disappointed.
| 5
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Grupo IAG
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✅Verified Review| Frankfurt to Toronto via Dublin. Pros: economic pricing, staff was generally friendly, movie selection ok Cons: old aircraft, baggage delay handled really poorly. No bags still after 48h, no contact from airline. Tried all channels, phone number on website only leads to baggage handler at the airport who doesn't have proper information and no authority to do any compensation. Social media does not publish comment, no answers to any of my emails other than an automated reply. I will not choose Aer Lingus again. It's not worth saving $200
| 5
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Wizz Air
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✅Verified Review| Frequent Wizz Air flyer here, Luton-Belgrade return. In all the years I've travelled this route there was 1 (one) serious delay (over one hour), all other departures were roughly on time and arrivals often well ahead of scheduled time. The bottom line with Wizz is a simple one - you should be well prepared for all aspects of your trip and strictly adhere to their luggage/boarding pass rules (which seem to cause the most confusion but are all readily available to consult on their website in many languages) and you'll have absolutely no hassle. Measure your luggage by dimension and weight and, if in doubt, purchase it online, don't leave it for the airport. Always print your own paper boarding pass. Other than that, the seats are non-reclining, pretty hard and tight, the legroom is very restricted unless you purchase it as an extra but the planes are mostly brand new and reasonably clean. The cabin crew is occasionally a little blasé and aloof but far from unpleasant, and most of the time the service is quite satisfactory. Wizz Air may not be to everyone's taste but If you travel frequently and you travel light, it is in my view a reliable budget carrier which has recently built a much better reputation than it is generally known for.
| 7
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EasyJet
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✅Verified Review| Frequent flyer on this flight Madrid to Gatwick. I don't know if I am unlucky but 95% of the times has been delayed! I understand you are not paying for a premium service but I cant really understand how its possible, specially from London airport, the flights are usually delayed.
| 1
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Norwegian
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✅Verified Review| Ft Lauderdale to Paris CDG. Our flight was delayed due to maintenance to a departure (from 10:30 pm to 12:50 am), no big deal. Then they boarded the stewards and announced they would begin boarding in a few minutes. 5 minutes later, we're delayed "at least 2 hours to locate a part" 5 minutes after that "the flight has been cancelled." So now it's 1am and everyone rushes back to the other terminal (because god knows why they aren't in the same one)? The gentleman says they are re-booking the flight for the morning and if we didn't have a place to stay to go home and wait for text updates (also okay). I call the airline to get an update around 1:30am am to confirm this is true, they say it's being rebooked for "10 to 12 hours from now" and I'm cool with going home for zzz's. Wake up next day to not a single alert. Call back. "We cannot get you on a flight until next Wednesday (6 days from my original flight.) Call back again. "We have no information to update you with." Call back again. "We can get you on a flight on Saturday but not in the original class booked. I'm sorry what? No one has a clue what's going on from the top to the bottom.
| 1
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Vueling
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✅Verified Review| Fuerteventura to Barcelona. Vueling Airlines has cancelled so many flights I've lost count. On this date they switched aircraft and the loading turned into a free for all. Spanish speakers seemed to be 'allocated' seats in their preferred positions, others like us were dumped in the back, and separated, despite paying for up front seats together. Crew ignored any request to change. You get the full measure of how good a company really is by their Customer Service responses. Vueling have made numerous promises to refund excess charges, but despite numerous promises of payment this has never come. I would never book too far in advance or make any large payment to this company, as they appear to be failing to make refunds.
| 1
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Norwegian
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✅Verified Review| Fuerteventura to London Gatwick with Norwegian. The cabin crew were amazing on this flight, the boarding was delayed for about 30 minutes and my daughter was desperate for the toilet by the time we boarded and as soon as we stepped on the plane I said to the air hostess and she let my daughter go into the toilet while she held the door and was really friendly. Later my children were restless as it was a late flight and the seat belt sign came on - my youngest did not want her seat belt on so the same air hostess came and sat and spoke to her then even came back with two lollipops to cheer her up. When they came with their trolley to buy food and drinks they had ran out of the sandwiches we asked so the cabin crew gave us a free sandwich because they didn't have what we wanted. The air hostess who had been to us a few times came to us just before landing to see our youngest because again she didn't want to put her seatbelt on and she said she had spoke to the pilot and she was promising when we had landed they could go in and see him. When we landed they took my oldest into the cockpit and she got to sit in the pilots seat and they put all the lights on for her - my daughter loved this. I have never flown with Norwegian before but I will definitely be recommending this company. The plane itself was very clean and had plenty of leg room. They even had free wifi and had tv on with cartoons that the kids could watch.
| 10
|
Turkish Airlines
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✅Verified Review| Gatwick to Antananarivo via Istanbul on Turkish Airlines. Expensive ticket gave us flat beds and reasonable food but unable to sleep in business class cabin due to clattering banging and shouting from the galley area practically all the time the lights were out for sleep time! Dreadful experience . At Istanbul business lounge huge but only 6 ladies toilets and a 3 hour wait for a shower!
| 3
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EasyJet
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✅Verified Review| Gatwick to Arrecife on 30th June. A few days before, I was told by email that the flight would be operated by SmartLynx airline. Having never heard of them, I made a few enquiries and found out that they were an Eastern European setup. I had booked exit row seats and already printed off my boarding pass so hoped the seats were configured the same. They were and a charming flight attendant let me know the rules attached to the exit row seat. The aircraft looked a bit stark - white all over and no logos. Interior was grey leather seating which was actually much more comfortable than the Easyjet modern seats and the crew were smart and very pleasant. The captain had good communication skills and kept us informed about our route. The flight was smooth and only a few minutes delayed.Overall, I would recommend the product and Easyjet have chosen well in choosing this airline to operate in their name.
| 9
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EasyJet
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✅Verified Review| Gatwick to Athens. The plane was so dirty and very bad smell in the cabin. I think for the money I paid (200£) return it was really disappointing. I have paid 60£ return with other company and everything was absolutely fine. I will not fly easyJet again.
| 1
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Turkish Airlines
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✅Verified Review| Gatwick to Bangkok via Istanbul. The arrival experience could be stepped up slightly. There really isn't much of a welcome when you first arrive on board. It takes a while for you to be offered a drink and for a business class traveller, I didn't get any service really throughout the whole flight. There was on both legs of the flight a few moody staff members. The seat itself is really good. Lay flat beds, however you do have to get up to allow them to put the thin mattress down, but the choice is yours. Meals are good. They are better than many other airlines I have travelled on. The only suggestion would be that the breakfast could be improved slightly. Main course and dessert are really good for airline food. I did once have a hot chocolate and that will be something I never have again. Inflight entertainment offers a limited selection. They could be more up to date movies. Wifi is a good addition too. The whole situation about not being able to take a laptop onboard from Istanbul to London was a right hassle. Chaotic and wasn't controlled well. No signage. People didn't know where they were going, didn't know they had to queue or that they had to have their bags checked again before going to the gate. Check in counter is separate for business class passengers but this is where it ends. When you get to the gateyes they call you up first. But if you are running late, there isn't a clear lane in IST for you to board. Overall I will continue to fly Turkish Airlines as they offer a really good service for a really good price. I can let the attention they don't provide to the customers go, but it does need to be addressed. There also doesn't seem to be anything available to snack on in-between meals. I have flown with them a few times and nothing has been on show or shown in the menu.
| 8
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Vueling
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✅Verified Review| Gatwick to Barcelona return. Having looked at Vueling Airlines reviews was somewhat apprehensive regarding this airline. However, no problem checking in, flights on time, and all good. Flight out on A321 with enough leg room for a short flight. Return flight A320 loads of leg room. Would suggest checking in online to make life easy.
| 7
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Norwegian
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✅Verified Review| Gatwick to Barcelona return. My flight on the way to Barcelona was fantastic, they have friendly staff who were extremely caring, however on the way back I was shocked at how rude an air steward was boarding me to my seat, I'm a young teenager traveling alone to Barcelona and my seat was changed to an emergency exit seat, I wasn't told. He then said I was unorganised and that I should sit down because I'm blocking the aisle for other passengers. I was aware of other people around me who had also had problems with this man. This obviously doesn't mean everyone on Norwegian air is like this, they have fantastic friendly staff.
| 6
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Norwegian
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✅Verified Review| Gatwick to Barcelona with Norwegian. I checked in online and the bag drop at Gatwick took only a few minutes. The flight was very comfortable, with nice leather seats. In-flight wi-fi worked well and we arrived on time. Great value and wonderful service from a (so called) low cost airline.
| 8
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EasyJet
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✅Verified Review| Gatwick to Barcelona, and a great experience with Easyjet. The whole process using the phone app was a delight and easy. The staff at Gatwick were friendly, the plane was clean and cabin crew very friendly and helpful as well. I normally try and use BA, but after this great experience as well as being a lot cheaper, I will be looking to use Easyjet in the future.
| 9
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Norwegian
|
✅Verified Review| Gatwick to Barcelona. Flight was delayed by an hour which wasn't a major issue. Onboard I found the service from the Spanish cabin crew unfriendly and unwelcoming. On arrival at Barcelona we parked at a gate with a jetbridge but despite this they insisted on bringing stairs and a bus to carry us 10m to the airport door. Got to the baggage carousel and eventually 10 bags came out before the belt stopped with more than 50 people still waiting for a bag. A rep from Norwegian came to the belt and started talking on his radio - he told us that they were checking the plane to see if they had missed any bags. Eventually the message came through that there were no more bags and that more than 50 passengers bags had not been loaded. Without any form of apology he passed out a form and told us to fill it in and give it back and they would call us if the bags were found. He refused to supply tracking numbers and denied that the airline had any duty to supply vouchers for essentials. Eventually 48h later my bag turned up. On way back my bag was not loaded and got delivered (care of British Airways) 24h later.
| 1
|
Norwegian
|
✅Verified Review| Gatwick to Barcelona. I could not log into the web site to add advanced passenger information. Boarding the plane at Gatwick was shoddily organized, I asked the lady at the gate check in if this was the correct place and was answered in an answered very curtly. We were then cattle penned into an area where we uncomfortably stood for about 15 mins. Why let us through so early when nothing was ready, we could have been sitting down. The aircraft took off approx 45mins late and not one word of apology. When we touched down in Barcelona there was no update on weather or change of time. I was told by my booking agent they requested an aisle seat as I had a bad back problem this was not actioned.
| 1
|
Vueling
|
✅Verified Review| Gatwick to Barcelona. Unbelievably awful. Once on the plane, we sat for 35 minutes while various other people boarded the plane to re-count everyone. Eventually a paper passenger list was produced and every passenger was individually checked in again. This took over an hour. No announcements were made and the cabin crew just seemed to ignore everything and found it quite amusing. Finally on the runway, we were called back again to the terminal as a bag was on the plane which needed to be removed. Again, cabin crew were really unhelpful and didn't inform anyone what was going on. Eventually in the air, over 2 hours late no apology was made and the in flight service failed to happen. The crew pulled the curtain at the front of the plane and appeared to be ignoring passengers' call bells. Overall a totally abysmal customer service experience, particularly considering the plane finally landed after 2 am. I will never fly this airline again.
| 1
|
Vueling
|
✅Verified Review| Gatwick to Barcelona. When I booked my Barcelona holiday on Vueling, I haven't heard of this airline before then I read all the negative reviews but too late for that I paid already. I think if you are flexible with your time this airline is ok. They're delayed and I experienced that both of my trips with them, an hour is not much I suppose. It's a budget airline of course not much to expect. If you want a proper service book to the major airlines.
| 5
|
Norwegian
|
✅Verified Review| Gatwick to Bergen. Scandinavian efficiency, a fair price and punctual service. This was a delightfully egalitarian experience. Nothing lacking, on time and clean enough. Recomended without hesitation from Gatwick. At Gatwick they run efficient services too. Very happy with everything - nothing five star but all awesome.
| 8
|
EasyJet
|
✅Verified Review| Gatwick to Budapest in July 2017. I was denied boarding in London (I had a connection in Budapest transit zone to to Kutaisi, Georgia) because I did not have a Hungarian visa. This is absurd since I was supposed to have connection in the international transit zone in the same terminal in Budapest with no check-in carriage and I was checked-in for my next flight. EasyJet eventually refunded me for that, but they could not explain at all which of their terms I was violating.
| 2
|
Norwegian
|
✅Verified Review| Gatwick to Budapest with Norwegian. No queue and check in and was through security 10 minutes later. Flight boarded on time and departed early. Aircraft was modern and clean and the crew were extremely friendly. Crew distributed menus containing a list of items available to purchase onboard. Announcements were kept to a minimum, unlike what happens on other low cost airlines. Seat was extremely comfortable with more than enough leg room. Free wifi worked with no problems. Flight landed early however we were taken to the terminal by bus. Immigration was very busy with 4 queues for 2 immigration stations. Immigration process lacked organisation, which as beyond the airlines control. First experience with Norwegian and will not hesitate to book them before Easyjet or Ryanair in future.
| 10
|
Norwegian
|
✅Verified Review| Gatwick to Budapest. I love Norwegian because they are so cheap and easy to fly with. The flight was on time and arrived a bit early. Flights start from GBP 30, and you get the best service to cost than any other airline on this route. The new Boeing 737-800s are brilliant, comfortable and very fuel efficient.
| 10
|
Norwegian
|
✅Verified Review| Gatwick to Budapest. The flight was on time, and very comfortable. Before we left the cabin staff had trouble closing the overhead locker so I helped her and she was very grateful. When I ordered my meal she gave me free drink for helping her. I was also allowed go into the cockpit after landing. Very good, recommended.
| 10
|
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