Airline
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Norwegian
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✅Verified Review| Gatwick to Catania with Norwegian. Delayed over 3 hours at Gatwick due to late crew. No explanations, terrible organisation then made sure they sped up and arrived at just under the 3 hour limit by literally minutes to avoid claims. Helpfully we were delayed on the way back also.
| 1
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EasyJet
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✅Verified Review| Gatwick to Chania. When my partner and I previously flew easyJet, we were crammed into tiny seats with no legroom at all, and were told we would have to pay extra to be moved up front (even though the seats were empty and the attendant could clearly see my partner, at 6'7", was clearly far too tall for the regular seats). As a result this time we paid an additional fee for exit row seats, which included 'speedy boarding'. Firstly, there was no speedy boarding. We had the privilege of showing our tickets at the gate ahead of other passengers, only to be kept waiting in the corridor for about 20 minutes before everyone was allowed to swarm towards the plane. We were then shocked to find our so-called 'exit row' seats were almost exactly the same as regular seats, with maybe an extra inch of legroom. I shudder to think what would happen in an actual emergency, as there would certainly be very little room for passengers to swiftly evacuate the plane this way. We endured almost as much discomfort as on previous flights, and could not believe we had been made to pay for such a joke. And as with every easyJet flight, I find it ridiculous that we have to pay for hold luggage, when on every flight I have ever taken with them somebody at the gate has announced that the plane is 'too full' for everyone's cabin baggage and invited people to check theirs in. An utter rip-off. Will not be flying with them again.
| 1
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Norwegian
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✅Verified Review| Gatwick to Copenhagen return. 2.5 hours late out to Copenhagen and then an hour late on the return leg. No apologies or explanation for the delay. Staff didn't try and make up for the delay or offer apologies. They even tried to make me check in my luggage even though it was going under my seat.
| 1
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Norwegian
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✅Verified Review| Gatwick to Copenhagen was my first Norwegian experience and definitely will not be the last. Check-in was done on the app, and I didn't have any checkin baggage, so I went straight to departure. The check-in counter in LGW looked very modern and everything could be done by the passenger themselves. The boarding gate and arrival gate were both very close to the airport main shopping area. The inside of the aircraft looked very neat, modern and bright, with screens playing videos. The overhead compartments were very spacious. The seat pitch was very generous for a low-cost airlines, which was the biggest compared to other low-cost airlines. I was very comfortable at my seat, which was not the extra legroom seat. Cabin service was efficient that the menus were handed out to passengers who would like to purchase food or drinks before the service. Free wifi on board was simply amazing, and the connectivity was very good for using social media. I didn't stream videos/musics so I can't comment on the speed for streaming. All in all, it was a very pleasant flight, and I will choose to fly with them again.
| 9
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Norwegian
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✅Verified Review| Gatwick to Copenhagen. 6 journeys in 3 years, yesterday the latest. Changes each time, either in advance or on the day. The savings are not worth the stress of delays or a flight moved from early afternoon to morning. Lufthansa and SAS both fly to Copenhagen via Heathrow, they cost 20-30% more but in terms of stress and inconvenience are worth it.
| 3
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Grupo IAG
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✅Verified Review| Gatwick to Dublin. Efficient, friendly and early, with a spare seat next to me. Cabin crew friendly, boarding quick, departure on time. If only every flight was like this. Despite warnings of dire weather and freezing conditions we arrived early at Dublin.
| 10
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EasyJet
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✅Verified Review| Gatwick to Edinburgh. After delays of 2 hours, which is quite good for easyjet, our gate was announced. This was where the drama started. We went to gate 55D which was the same gate the Glasgow flight which had been called earlier. After about half an hour of trying to figure out who was at gate 55D they decided to move the Edinburgh passengers. They moved us to gate 54 which was back through the check in desk. On getting there we were told we could get through. So the 100 or so passengers were trapped in a glass corridor in the blistering heat. After another half an hour they decided to move us in to what looked like a departure lounge that time forgot. Basically seats and that was it. I asked one time during the next half hour if could visit the bathroom and was told no. When an announcement finally came. The first one of the day I hasten to add the the flight was cancelled. We then had to wait about an hour until they decided to escort us out of the airport through passport control, even though we were domestic which took another half hour. After finally getting out of departures we were expected to stand in a queue for cutover services with one person on the desk. I'm pretty sure I would have been there 2 days later which ironically was the next flight they were offering. I know eastJet is cheap but if it wasn't my company that booked the flights I wouldn't fly with easyjet ever again.
| 1
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EasyJet
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✅Verified Review| Gatwick to Geneva. Having had a terrible experience with the flight being cancelled at the last minute and no help at all from the airline I asked for some recompense. After multiple emails and discussions we agreed recompense for the increased costs of the new flights I had to book online with them for later that day. Now several months later I have still not received that refund and they have gone completely silent. This is a terrible experience and I will not use this airline again until they have paid me what they owe me. If anyone out there believes that customer services should work - don't use easyJet they are impossible to talk to or get any sort of satisfaction from.
| 1
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EasyJet
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✅Verified Review| Gatwick to Hamburg. Paying the extra for premium boarding and baggage made this flight just fine. I avoided the fights over bags, seats and other chaos that occurred around me. The in flight magazine looked like paper ready to use in a bush toilet. The staff looked a bit frazzled but all in all a fun flight. Worth paying extra.
| 8
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Air Europa
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✅Verified Review| Gatwick to Havana return via Madrid. Happily myself and my luggage got to the destination (HAV) and the return to LGW together which is the main aim. Three flights of 4 late, the good thing was, as all flights were with Air Europa, the link was there both for me and my luggage. On both LGW - MAD and return flights there were just 2 loos at the rear of the plane for all passengers, except the 12 who were in Business class on the journey out, it was empty on return - still could not use loos. Went to loo, got stuck behind trolleys, made 2 new friends and went to loo twice as was stuck for so long. Staff made no attempt to recognise the issue. Poor service and food on Madrid to Havana flight out. I asked for milk with my tea and was told I could only have powdered creamer as 'milk was a security threat / risk'. Not sure how the other liquid beverages get through? Pizza had ham on it, the steward was insisting it was 'turkey'. Return Havana to Madrid flight the cheese pasta was gross, again no veggie option for the snack - hot ham roll. For such long flights I came prepared with my own food, water and entertainment, I would highly recommend all others follow suit.
| 1
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Iberia
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✅Verified Review| Gatwick to Havana via Madrid. In May I flew to Cuba from London with what was meant to be a short stop in Madrid. On getting to Madrid, the flight to Havana was delayed - these things happen so we weren't panicked. However, the length of the delay kept changing on the board, 1 hour grew to 5, the boarding gate kept changing and so (whilst we stayed in the bar at the airport) every 50 mins or so a plane load of people would cross from one end of the airport to the other. The staff refused to give us any update, just kept saying to check the boards. Our 17.30 flight was finally cancelled due to mechanical faults at 22.30 and we were told that we would have to leave the airport collect our luggage and get on a coach to a hotel for the night. This would be the start of the farce. Our luggage was not available we were told if we waited for it we would miss the bus to the hotel. On going through passport control there was no member of staff to herd us and nobody knew what was happening, on getting to the hotel there was a 2 hour queue to check in. Finally reaching my room at midnight I was exhausted. Again, mechanical faults happen, but it could have been handled so much better. We were collected and driven to the airport the next morning for a 1300 flight, that didnt take off until 1500. This meant we had lost a full day of our holiday. The flight itself was great (there and back) and although the return was delayed too it was only by 45 mins or so. It was when I wrote to Iberia to claim compensation that things got worse. I raised the claim on my return and was told that the issue was an extraordinary circumstance and I was not entitled. This is not true for mechanical faults and I asked Iberia to confirm the issue with the plane. I was ignored for 3 months despite chasing emails. I then asked the Spanish Aviation Authority to look into this and in September I received an email from Iberia admitting fault and offering to pay compensation. That said, no money was forthcoming and a further 4 chasing emails eventually led to an apology a month later saying I would have the money in "a few days". A week later I chased again and this time I asked for the address to send a notice of legal action to. Finally money was paid to me. As far as I'm concerned I will never fly them again, whilst the flights were good and reasonably priced if something goes wrong it is impossible to reach a member of the staff, it is only emails and always an automatic response. In addition they clearly lied to me when claiming extraordinary circumstances at the start. Please do not fly Iberia, they do not deserve your money.
| 1
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Norwegian
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✅Verified Review| Gatwick to Ibiza return on a package holiday through Thomson. Flight out delayed by over an hour, as they had lost a member of the crew. No other information. Annoying, but the flight was fine otherwise. Return trip, flight delayed and no explanation. Our flight was over an hour delayed. It is no fun being on a flight full of overtired children. Delay caused us to miss last train from London, made it home after 2am as a result.
| 2
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Turkish Airlines
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✅Verified Review| Gatwick to Istanbul. Very poor service from Turkish Airlines. At the last minute, as we were about to board the plane, we were told that due to a booking error (theirs, not ours) we had to pay extra or be denied boarding. Would not recommend this airline.
| 1
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EasyJet
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✅Verified Review| Gatwick to Jersey was a pleasant and stress-free flight. The plane was clean and modern, although the seats felt rather cramped. Boarding was efficiently managed. The crew were friendly and made an effort to interact with the passengers. We didn’t buy any food or drink onboard but crew managed to serve all passengers despite the very short flight time. Despite a delay at Gatwick we still arrived on time. A very good low-cost flight.
| 8
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Norwegian
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✅Verified Review| Gatwick to Kiruna via Stockholm in June 2016. Flight was cancelled the night before without explanation and saying sorry we can't provide alternative transportation. Great for a route where there is only one flight a day and everything was booked for at least a week. Managed to get a flight on SAS to an airport 150 km from Kiruna and still waiting for Norwegian to reimburse me. Emails go mostly unanswered and if they do reply they ask for information they already have. Will never book them again.
| 1
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EasyJet
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✅Verified Review| Gatwick to Krakow. I usually had no issues with EasyJet, as a single person you can deal with no thrill on short flights. However, now as a parent my needs and requirements have changed and i do not think Easyjet takes care of this customer base at all. On a bright side - staff was nice and at points very helpful. However my stroller was not delivered to the aircraft at my destination - not an airport restriction as even Ryanair does this - I had to wait for my stroller more than people for their luggage (not easy with active toddler) - on the way back in Gatwick again I did not get the stroller and when I asked if it will be at the top of the sleeve was told it will not be available until baggage claim. That is a very long walk carring a toddler and waiting for passport control. I was told that 'maybe' i can find a yellow pushchair that i guess are used to lower the cost of service. None was available to anyone on this flight - not only me. If easyJet wants to use this system than i should have an option to prebook this chair or have enough available for all. Otherwise they cant claim they provide the service. - at the end again I had to wait until most of the luggage rolled off I fly a lot with my toddler - low cost and not - but never before I have had to endure this inconvenience. It may not be a problem with older kids but with toddler it really makes a 2 hour already challenging journey terrible.
| 4
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EasyJet
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✅Verified Review| Gatwick to Lanzarote return. We had the pleasure to Fly with easyJet to Lanzarote and we cannot fault the level of service. From the time of booking the flight we felt the airline cared about the passengers. We had timely reminders by email about the Terminal move at Gatwick, the opening of online check in, and to make a change there was no hard sell within the emails, unlike some airlines On arrival at the airport there were plenty of staff to explain how to use the self bag drop terminals and to guide you though the process. The outbound flight was a bit bumpy and we had to make two attempts at landing due to a cross wind. But we were warned by the Captain that the plane in front of us had reported 'A bumpy ride over the Bay of Biscay'. The return flight we arrived at Gatwick 25 minutes early due to a tail wind the return flight was perfect. Cabin Crew on both legs operated a slick service and worked well as a team. The cabin service was excellent on both legs and the food was hot and fresh. Its price was the same has the outlets in the airport. The information from the cockpit and cabin was clear, concise and friendly. It was nice to see the Captain on leaving the aircraft on both legs. I would not hesitate to fly easyJet again.
| 9
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Norwegian
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✅Verified Review| Gatwick to Las Vegas with Norwegian and the best flying experience ever. Flight was called about 2 hours early, found out when I got to the gate, there was a party going on to celebrate their inaugural flight to Las Vegas complete with a Las Vegas showgirl champagne and cake! The flight was excellent and on arrival there was yet more champagne! All in all a memorable day and such good value for money. I am now looking forward to my return flight.
| 10
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Norwegian
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✅Verified Review| Gatwick to Los Angeles and great service, clean fresh cabin, seat very comfortable. Flight left few minutes late however we arrived on time. Cabin crew very friendly, very professional and attentive. Food ok just like any plane food. Great move choice and the moving map is really good feature. Boarding and landing music really good. Definitely recommended if you want cheap transatlantic flight.
| 10
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Norwegian
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✅Verified Review| Gatwick to Los Angeles. As a family travelling with a nearly two year old daughter, this was the first time we had flown long haul. Norwegian were significantly cheaper than the next best flight deal and a fraction of the cost of noted major airlines. We wondered where was the catch? We flew London Gatwick to Los Angeles and then returned Oakland to Gatwick two weeks later, after driving up the Californian coast to see family. Norwegian were clean, efficient and on the whole very good. Yes it's a budget airline and there were no free blankets or monogrammed earphones but we didn't need that, who does? It's not like flying Business on a big name airline but it is a fraction of the price, so what are you expecting? Norwegian were comparable, cheaper and perhaps even better than most other airlines I have flown with in economy class. Even the Premium seats looked good and seemed pretty good value compared to business on other airlines. It was a new aircraft (Boeing 787), in a clean condition with a pretty good entertainment system that contained a fairly large section of movies, games and TV programmes. As a parent the cabin crew were mostly polite to us and our daughter. Luckily we secured a bank of three seats (there and back) and our daughter slept for most of the journey (worth planning the times of flights to coincide with sleep times as that helps). As an under two you don't have to pay for a seat for them, but that does mean they are supposed to stay on your knee the whole journey (and no food is provided for them). Had we not had the extra seat that would have been tricky, but that is not an issue with Norwegian but travelling with a toddler! I would say that if you are travelling with an active under two, that it might be worth paying the money for an extra seat, as long haul with a nearly two year old child on your lap might be a terrible experience or chance it like we did and hope to get lucky with a spare seat. The catch? None that we could see and we would recommend Norwegian readily. By offering budget long haul with similar benefits to a regular economy flight, Norwegian might make other big name airlines re think their pricing strategy.
| 8
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Norwegian
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✅Verified Review| Gatwick to Los Angeles. Nickel and dime you to death. On my flight they forced me to check my bag because it was slightly over the weight limit of 10kg and charged me $55 -their price if you don't buy baggage in advance. Food I found revolting. $45. By the time they're done nickel & dime'ing you, your at the cost of the other airlines, just with horrible, aggressive, anti passenger service. They lure you with low fares, but then pursue you to squeeze every dime. An oppressive experience
| 2
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Norwegian
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✅Verified Review| Gatwick to Madrid on 10th October. The flight was delayed 2h, and when we finally got onboard the crew told us we would have to wait up to 3hours before we could take off. We finally did not take off (after waiting more than one hour inside) and stayed at the airport the whole night (our flight has been rescheduled the day after early in the morning). No hotel was provided. Even though some of the staff were amazing, others were really rude and the lack of customer care and communication are the reasons why I do not recommend this airline.
| 1
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Air Europa
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✅Verified Review| Gatwick to Madrid with Air Europa. The most terrible boarding of a plane that I ever had. Poor customer services and the lack of the attention to helping customer. The crew was disorganized giving bad instructions to passengers. I will not recommend to fly with Air Europa. In fact I fly many times due to my work and I had never bad experience like this.
| 2
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Norwegian
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✅Verified Review| Gatwick to Madrid. I recently travelled with Norwegian for the first time and was unimpressed with the service. They weighed hand luggage at the gate and if it was overweight they took it off them and charged to put it in the hold. I was allocated seat 32c when there were only 31 rows on the aircraft - the stewardess didn´t have a solution so I had to obstruct until everyone had boarded until I could pick a seat. I thought there was little space between the rows of seats. We were supposed to land in terminal 2, but they left us in terminal 1 without warning us beforehand.
| 4
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EasyJet
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✅Verified Review| Gatwick to Madrid. Our experience with Easyjet was horrendous. Our flight was cancelled at the last minute, and we were notified at the boarding gate after our initial departure time. We were initially told that all flights to Madrid Barajas were being cancelled due to bad weather conditions, however a quick Google search confirmed that this was not true and that ours was the only cancelled flight to Madrid that day. We were escorted out of the airport to a poorly organised customer service area where we were promised by the customer service staff members that we would be refunded for our flights and reimbursed for our new flights to Madrid, transportation costs, accommodation and even food expenditure. We were told that we could not book another flight to Madrid with Easyjet until Monday the 10th (in over 3 days) as their flights were fully booked until then. This was not true, as they were still offering flights for that weekend on their website. However, we couldn’t do anything about it as their ‘support’ staff were unresponsive and dismissive, so we went back home to central London, and tried to look up affordable alternatives that would get us to Madrid in time for the music festival we had paid a lot of money to attend, and to the Airbnb that we had already paid for as well. The cheapest tickets we could find were £200 stand-by tickets (each) with Iberia, on top of the £80 each we had already paid for the Easyjet flight. After leaving Madrid, we were informed by Easyjet that they were actually not going to be refunding us the cost of the flights as their flight was cancelled due to bad weather, and they added that they could not refund our Gatwick express tickets as we sent them a copy of the bank receipt of the tickets with corresponding photos of the tickets, rather than an itemised receipt that we were not given from the station clerk. Overall, because the cancelled Easyjet flight, we had to spend: £280 per person for the flights, £35 each for the Gatwick Express, a wasted £60 on pre-booked accommodation in Madrid, and a lot of stress. That is over £1000 wasted between three people for a short-haul trip. Easyjet has refunded us nothing in return, thus we will never be returning to use their services.
| 1
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Iberia
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✅Verified Review| Gatwick to Malaga. A quick cautionary note for when things go wrong. We were not able to travel on this booking and required assistance from Iberia Customer Services. This was possibly one of the most painful experiences I have ever had. Initially I attempted to cancel the flights via telephone. They were non-refundable so all I was asking for was an email to confirm that the booking had been cancelled and that we were not eligible for a refund. Iberia were unable to do this. Subsequently I attempted to contact the airline by email (for a written record this time). Again, all I was asking for was an email stating that we did not use the flights and that the booking was non-refundable. Four months later, I have managed to at last get the required document from Iberia. By way of comparison, and despite having booked through Iberia, one of the flights was a BA code share. Iberia said that we would have to go to BA for proof that we did not board that flight. One form on the BA website and one week later, BA had provided the email. I would therefore suggest that it was a relatively simple task made impossibly difficult by Iberia's hideous Customer Service.
| 1
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EasyJet
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✅Verified Review| Gatwick to Malaga. My husband and I travelled with cabin bag (approved size) with extra bag. I was with laptop bag and my husband with small back bag. 2 ladies on that morning wouldn't allow us to carry laptop bag & small back bag, we have to put them in the bin. They didn't even offer to keep the bag for us collect on the way back. Is this reasonable? Coming back at Malaga to Gatwick, I have carried a small handbag, no problem at all.
| 3
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EasyJet
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✅Verified Review| Gatwick to Malaga. Very bad experience on 2nd October, my flight was delayed with more than 2 hours. Instead of taking off at 5 pm was delayed to 7.30. There was already another flight to Malaga same time with easyjet. Was no information on the screens as to what gate, so I went to information desk, they didn't know exactly. Running around, stressed and got to Malaga after 11 pm. Had to pay extra for a taxi in order to get home. Not happy
| 2
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EasyJet
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✅Verified Review| Gatwick to Marrakech. Bag drop at London Gatwick was efficient and speedy. Flight was called on time and boarding again was quick and easy (speedy boarding). Welcome on board was friendly and professional. In flight catering was started shortly after take off and for the prices charged good value. The Captain had provided a detailed update on what was happening and actually came into the cabin to speak directly to everyone over a short delay to take off due to flight congestion in Marrakech. After two hours into the flight, the Captain announced that a member of the flight attendant crew had been taken ill and he had decided to divert to Lisbon to get her medical treatment. Immediately the remaining crew took steps to get the plane ready for a landing and the Captain continued to supply information on what was happening and how problems on finding a replacement crew member were handled. It was handled efficiently that everyone was fully informed and understanding of the problems. After landing the crew member was taken away by ambulance and within 30 minutes a replacement arrived. Whilst we waited the Captain kept us informed and walked through the plane to answer anyone who had specific questions. The flight continued on to Marrakech arriving two hours late. The experience was impressive and a credit to the airline with the Captain a credit to his crew and his airline.
| 10
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EasyJet
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✅Verified Review| Gatwick to Marrakech. I decided to use easyJet for all local flights. Choose seat 1C and this provides good legroom, the cost of the ticket is 1/3 of what some airlines charge. The food prices are reasonable, on time out of my previous 10 flights and a great young crew that provide a genuine service . Well done easyJet keep the fingers on the pulse.
| 9
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EasyJet
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✅Verified Review| Gatwick to Milan Malpensa. I bought the speedy-boarding option. When I arrived at the boarding line, the pre-boarding was already started. So I've been asked to put a label over my luggage to put it in the hold. Apparently the number of available spaces were ended. I just would like to know why they don't simply count. They know how many speedy boarding there are. They know if they've done the check-in and if they are inside the airport. I've seen with my eyes their staff counting with paper and pen how many luggages there are. So, the question is: is it so difficult to reserve the spaces for the speedy boarding customers? They even claim that you can get an additional luggage with you and you can skip the queue. But not if you arrive a few minutes after the started pre-boarding. When they offer to buy the speedy boarding you should tell that some advantages are valid only for a few minutes. On the flight there were free spaces for luggage and a lot of them were used for something that, based on their policy, should stay under the seat. To conclude: if you just wanna go from point A to B, it can be ok easyJet. If you're expecting to pay to have a bit better service, avoid easyJet. They just don't understand how these stupid things can ruin your mood.
| 1
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EasyJet
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✅Verified Review| Gatwick to Mykonos. Overall an excellent experience. Booked an extra legroom seat (front row) with speedy boarding which worked really well. The seat itself was quite hard. I like how the seats don't recline and I think all short haul economy seats should be like this as its so frustrating when the person in front reclines their seat. The flight departed and landed on time and the service from the crew was friendly, professional and efficient. There was a good range of food and beverages available for purchase. The easyJet app is excellent give you alerts when a gate is assigned etc. Very happy with easyJet.
| 9
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Norwegian
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✅Verified Review| Gatwick to New York JFK. A week before departure received an email stating that the flight will be conducted by Hi-Fly (not Norwegian). I had hotels booked and a car waiting for me so the opportunity to rebook or cancel was not an option. There were 6 films to choose from (total) but it didn't matter anyway because apparently they had forgotten to load the headphones. The seats were no better than economy, and although the seat recline was in the region of 60 degrees there was insufficient room to relax, I had booked premium class because my wife suffers from a slipped disk in her spine. Broken magazine pouches, and tears in the seating fabric lent nothing to the overal comfort. No small comfort items toothpaste, brush, eye mask etc. The two meals was served in a cardboard box with limited choice, yuck. I appreciate that airlines need on occasions to uterlise alternative aircraft (leasing) but come on. When at Gatwick airport and you observe several Norwegian aircraft to European destinations questions, you ask as to why a long haul flight to the USA was serviced with an aircraft so old an clearly not suitable for those who have paid a great deal of money for a semblance of comfort which was sorely missing in this trip. I'm not looking forward to the trip home.
| 1
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Norwegian
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✅Verified Review| Gatwick to New York JFK. If you want a cheap flight to the US and aren't bothered about the frills then book Norwegian. Both my flights were on time and both actually arrived earlier than planned. I didn't reserve a seat and got given aisle seats for both flights. I purposely booked a very early morning flight there (arriving in New York at 9am was great) and a late night flight back. This avoided needing to eat and all the other stuff. Everything was very easy and straightforward, just take plenty of water with you and a travel pillow. The only slight downfall was my headphones didn't fit the plane socket (I have the iphone lightning headphones so just take normal ones) other than that I was pleasantly surprised and would 100% fly with them again (although anything longer than 8hrs I would reconsider as I'm tall and legroom isn't great). The air on the Boeing 787 definitely makes a difference and I was surprised at how good I felt when I landed.
| 9
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Norwegian
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✅Verified Review| Gatwick to New York JFK. The worst airline experience I have had. The flight was delayed 5 hours and we were not given anything to make up for it. On boarding the flight I pulled back the seat pouch to put my book in, and the plane had clearly not been cleaned. I asked the air hostess to clear the mess, she rolled her eyes and replied "I guess I could do that". I was sat next to quite a heavily pregnant woman, there were cabin staff stood in the entrance who could see this pregnant woman struggling to get her bag into the overhead bin yet not one of them offered to help her. They then later denied her request for a glass of water because the snack bar was not open. They would not let her go to the toilet when there was turbulence. Appalling customer care. I wouldn't say its good value for money once you've had to pay for extras such as luggage and food.
| 1
|
Norwegian
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✅Verified Review| Gatwick to New York return, both flights operated by EuroAtlantic Airways aircraft. Don't bother upgrading your ticket. We paid the upgrade price to be guaranteed our selected seats, get a meal & snack, have a free carry-on bag and checked luggage. The first issue arose when our flight was delayed by almost 24 hours and no one representing Norwegian would help. When it was time to board our flight, we discovered that the upgrades we paid for were in actuality free for everyone because the flight had been delayed. The upgrades were being given away free on the return flight, which was on time. On both flights, they moved our (paid for) seats back 30+ rows in into the middle of the plane (we paid for window / aisle side seats). The entertainment did not work and there was no wifi. The seats were incredibly cramped, which was not fun for an 8-hour flight. The flight attendants did not care about providing us with service beyond the meal and snack. My row was skipped at drink service, and when I asked for water I never got it. Don’t bother wasting your money or trying to contact a non-existent customer service.
| 1
|
Norwegian
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✅Verified Review| Gatwick to New York. Apparently when Norwegian get it right, they are excellent. Sadly we haven't had chance to see this in action yet. We were subbed onto a EuroAtlantic 777 which was over 20 years old and extremely cramped. The crew were fairly staid - not really caring given they're on a contract. Food was average, in-flight non existent. No entertainment at all (text said "limited"). It was either suck it up or pay three times more to change the flight a matter of a day or so beforehand.
| 3
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Norwegian
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✅Verified Review| Gatwick to Oakland. I was tolerant of some of deficiencies in other areas, however the rude service we received at the gate on our return home was unacceptable. The luggage weighing as we came to the gate was at the very least tacky. Our pieces were each about 3kg over, I explained that we had with us what we had when we flew Norwegian out 1 week prior. The representative did not care what happened when we took the first leg of trip, that was not her job. In her words everyone who was over the permitted luggage allowance had to pay extra. Needless to say, she charged us the equivalent of $150 for being over. Her attitude and disregard bothered me even more than the charge.
| 5
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Norwegian
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✅Verified Review| Gatwick to Orlando with Norwegian. In my experience it was excellent, from the crew was great. Flight was smooth, and the food was good. Airlines in the USA could stand to learn a lot from the way Norwegian does business. I would fly them again tomorrow.
| 9
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Norwegian
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✅Verified Review| Gatwick to Orlando. Flight delayed by 4 hours with no communication from ground staff. Delay occurred following our progression through the gate but before boarding so we were kept in the gate area with not enough seating and no food or drink for four hours. Staff on flight were rude and saw no need to provide any level of customer service. After flight it was clear that there had been a mix up with luggage but there was no one from the airline available to help, due to the delay it was now 2am and we were stranded without our luggage and no assistance. I called Norwegian helpline and informed them that my telephone credit was about to run out and requested they call me back but they refused to do so. Phone credit ran out and I was left with no way of contacting Norwegian and no suitcase. I emailed the airline with a complaint over a month ago and never received any kind of response. I'm sure they are fine if everything runs smoothly but as soon as there is an issue they are completely i equipped to deal with it.
| 1
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Norwegian
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✅Verified Review| Gatwick to Palma de Mallorca. Extremely disappointed about my flight with Norwegian. Most previous flights with Norwegian had been pleasant but the service I was offered was unacceptable. When I entered the plane, no crew would place my suitcase in the overhand locker. They wouldn't let me pay my snack in euros unless I was to spend 9 euros just for a bag of chips and a muffin. The thing that was good was the Wifi for I am writing my review in the plane.
| 1
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EasyJet
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✅Verified Review| Gatwick to Paris. I've waited 10 flights to see if things would improve - they didn't. Once you have checked in for a flight on the App, even if you change your reservation, the old boarding pass stays in the app instead of being deleted: confusing. The way to choose your seat is easy for the first flight but complicated for the return. Then you cannot change it yourself. By the way, you can only check in until 2 hours before departure. I like to check in on the way to the airport once I know I will get my flight. No, you have to check in way before. Once, the check in with the app or via their website didn't work, so I tried to call the customer service helpline: waited 15 minutes before they answered saying they couldn't do anything. You are now on your way to the gate, it is 1/2 hour before your flight whose boarding gate is 10 minutes away. Normally no stress, not with easyjet, where they say your gate closes 25 minutes before your flight, so you run to realize it hasn't started boarding. In short, if you have a short connection, forget about your connecting flight. You think you are better off with a more expensive Flexi fare ticket (that is what we travel with). Good thing is you could go fast lane at airport security, but in Paris at easyJet terminal there are no fast security lanes, while in Gatwick all the lanes are decently fast. But then it is at the boarding gate that you realize how much you are robbed by speedy boarding dream: you are entitled to board first, but then you may be the one who waits the longest of all, standing in the jetway until you can board the plane. The flight in itself is more or less OK, the staff are usually smiling, except when they bother you, at the first and emergency exit rows, to the point that you cannot have your sweater on your shoulders. This time they bothered me saying that I needed to fold my iPad cover during the descent, in a way that I wasn't able to use the Bluetooth keyboard which is part of that iPad cover.
| 2
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Vueling
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✅Verified Review| Gatwick to Rome. Booked with Vueling via BA. turned up at LGW, queued to check in at Vueling desk to be told tickets hadn't been issued, despite confirmation emails and filling in API info. After 90 minutes discovered it was a BA glitch. Flight 60 mins late leaving, seat on row 3 had plenty of room, but i think this was an extra legroom seat that we hadn't paid for. Flight back from Rome was pretty bad, and 90 minutes late leaving. As we'd sat at the gate for a long time we needed a snack on the plane, and looking at the picture of a Cheese, pesto and sun dried tomato focaccia we paid our 6.5 Euros looking forward to something tasty. Big mistake! Tiny pieces of cheese a wipe of pesto and some minute tomato's. I complained to the female crew member and her reply was that it wasn't her fault as she hadn't made it. A pretty grubby aircraft didn't help. A very poor experience.
| 1
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Vueling
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✅Verified Review| Gatwick to Rome. We were told we could not have a seat on the plane just as the flight was about to leave, even though we had paid for tickets months ago. The reason we were denied? They had sold too many tickets for the flight out of what one can assume is just pure greed. We tried to check in online the day before, but my partner's Japanese passport was not accepted for online checkin, so we arrived at Gatwick 2 hours before the flight to check in, (as stated on the website) but we were told more people had checked in online before us by this time so we could not have our seat. They next flight they offered us to remedy the situation was 24 hours later. This reduced our 1.5 day weekend break to Rome to just half a day! We also ended up spending about 6+ hours talking with unhelpful (unsympathetic) reps and arranging hotels etc making it a very stressful ordeal indeed. Staff were not even apologetic and just acted as if this was totally normal, even the next day when we did finally fly the same staff who denied our flight the previous day didn't even mentioned or acknowledge the situation. I would never recommend this airline to anyone. Buyer beware.
| 1
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Pegasus Airlines
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✅Verified Review| Gatwick to Sharm el Sheikh via Istanbul Gokcen. In all my time flying I have never experienced such an appalling catalogue of events as I did with Pegasus Airlines. BA cancelled my flight to Sharm el Sheikh and I had to book Pegasus Airlines for a lot of money for a no frills product. At Baggage Drop Off at LGW, despite my having a boarding pass I was unable to be processed. After two hours I was finally entered onto the flight manifest by Pegasus. At that time I was also advised that my return flight would not land at LGW but at Stansted Airport. There was only availability for a flight returning to LGW five days earlier as I had parked my car at LGW and there were no flights available after my return date. So upon my return, after a night of very little sleep I had to take public transport form Stansted to Gatwick to collect my car and drive home. As Pegasus Airlines is a Turkish airline and not a European airline they treat customers with little respect. The telephone manner of the airline assistants is of a very poor standard indeed. I cannot recommend Pegasus Airlines at all and I will never fly with them ever again. By the way, I did not receive any advance email advise for the change of circumstances or an apology.
| 1
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Turkish Airlines
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✅Verified Review| Gatwick to Singapore via Istanbul, returning from Bangkok. The outward flight delayed by approximately 30mins due to a problem with a wheel. Most of this time was made up during the flight. Seats on narrow body jet quite comfortable with reasonable recline and seat width. In-flight catering very good for a short flight. Stop at Instanbul not so good mainly because of the long distances in a bus from and too planes. Flight to SIN good with flat bed seats. Cabin crew attentive, but with night flight most passengers selpt for much of the flight. Return from BKK to IST equally good. Flight from IST to LGW similar to outward flight but no vegetarian meal available despite having been ordered. I was surprised by the agrressive manner that this was met by the in-flight chef who appeared to claim it was my fault because I had not ordered a vegetarian meal. The senior cabin crew officer was more understanding and noted my concerns (I had been offered vegetarian food on three of the four legs). Later received an email to tell me that when my original booking had been changed, with the flight being changed by 5 mins, the request had not been updated. At least there was an apology. No entertainment system on this flight 'due to a malfunction'. It is small things such as this that separate the best airlines from the average. Turkish Airlines has many strengths but is not sufficiently consistent to be excellent.
| 8
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Norwegian
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✅Verified Review| Gatwick to Tromso via Oslo. This was the 3rd time I have flown with Norwegian and the 3rd time the flight was late. They made no announcements in the airport or during the flight telling you of delays. I missed my connecting flight which was due to the fact that they hadn't made support plans for people trying to get their connections. We had to collect our own luggage, re-check in and were told to run to the gate. Having missed the flight, me and a few others were told that our bags had been offloaded and there were no more flights that evening. It turns out the bags hadn't been offloaded and were on their way to my final destination. When I finally got to where I was going the next day, my bags weren't there. I had to wait another 12 hours for them to arrive. This was in August 2017 and I am still yet to hear back from my complaint despite multiple attempts to contact them. In their words, their complaints team are very busy. They only thing that they have going for them is they are cheap, but you get what you pay for.
| 1
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Lufthansa
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✅Verified Review| Gdańsk to Cairo via Munich. Both flights was on-time. First leg was operated by small aircraft however there was a lot of space for legs. As a bonus a got free seat next to my seat. Food was standard (two sandwiches to choose) and set of beverages. Second leg was operated in the night by A321, so plane was almost empty (maybe 30% seats occupied). I got full emergency row exit just for me, thanks LH. Meal was hot and tasty. Plane was quite old but they keep it in good condition. On both flights ground and on-board staff was very friendly and helpful. At my final destination was delivered very fast. This trip was really nice and non-problematic. Highly recommend this airline.
| 10
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Wizz Air
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✅Verified Review| Gdańsk to Eindhoven. Plane arrived late at 9 am, so my flight was late. Staff was very rude and in big rush. It's very visible they are on big pressure. Onboard service started very late and they stop after serving 70% of cabin. Seating is not reclining and it's highly uncomfortable.
| 1
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SAS
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✅Verified Review| Geneva to Copenhagen. Every single time I use SAS it goes wrong on the luggage cost. When I booked there was no warning about having to book bags additionally. Nothing seemed to indicate that they have the same system as Easyjet or similar where you know you have to add bags additional. At the airport I find out, and I am charged $75 for one bag check-in. This is rip-off. SAS is represented in Geneva through another ground service company, and they tried to reach someone from SAS but for 30 minutes it was not possible to get through to any representative. I rarely use SAS, but on earlier flights every single time they found something that cost me considerable extra money regarding luggage. Companies like Easyjet you know they will go for it at the airport and you prepare. Now I know SAS is worse than Easyjet, and I will never use them again. Seems cheap and by the time you have checked in it is more expensive than flying Lufthansa. The no communication and nobody available is the other point that is upsetting.
| 2
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Eurowings
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✅Verified Review| Glasgow to Dresden via Düsseldorf. After being en route for 7.5 hours, our flight was delayed over and over again. Flight time is less than 2.5 hours total, but our travel time is now at 10 hours. This kills connections, too. Everything costs extra, too.
| 2
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EasyJet
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✅Verified Review| Glasgow to Palma. I booked our holiday a few months ago and each of us was looking forward to this trip. When we arrived to the airport everything was fine.After some time the gate was open without any problems. Everybody was standing in a big queue. Our flight should have been at 6:55 pm. At 6:45 pm we were still waiting for the flight. And suddenly a few minutes later one person came and said to everybody in the queue that he was very sorry, but our flight has been cancelled. He did not explained to us why that flight was cancelled. Everybody was very disappointed and angry. When we asked him what we can do now he said that if we want to know more information we should go and ask about some details at EasyJet information desk. Again a few minutes later we were in a big queue at the information point and again we were very disappointed. Everything what we heard there was that they have got only 2 flights to Majorca during a week (Tuesday and Friday) and all they can offer us is a leaflet with the information how to apply for refund. They also did not tell us a reason why this flight was cancelled. I was travelling for 5 hours to the airport and after that cancellation again I had to be on my way to home for 5 next hours. It was ridiculous for all passengers. I had to cancel all our holiday because of that cancelled flight and due to that cancellation I will not get all my money from the travel agency. I am not going to book anymore a flight with EasyJet and will not recommend to anyone this airline. I am extremely disappointed and will never fly them again.
| 3
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Grupo AirFrance-KLM
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✅Verified Review| Glasgow to Sofia via Amsterdam. The flight left Glasgow and arrived in Amsterdam on time. then it went downhill. The next flight was 2 hours late. I had to ask the staff at the airport which were no great help and after 40mins didn't know when the plane was even landing as the screen had not been updated. Eventually the plane arrived. KLM was using Bulgarian Air. The seats on board were very tight together. I had paid for a little extra room but didn't get any, the plane was dirty, no toilet roll in the toilets and the passenger safety leaflet was stuck together with chewing gum. None of the cabin crew could speak English. All the emergency instructions on the plane were in English. The cabin crew did not instruct the passengers on how to open the doors over the wings in case of emergency. Cabin crew didn't give instruction on life vest or oxygen mask proceedure. Throughout flight the cockpit door was left open for long periods of time. Cabin crew tried to hide this fact by closing the curtain. In this day and age this is shocking. Flight was so bad I booked a return trip from Sofia to London on Qatar with BA. The return from KLM I threw in the bin. Would I use KLM again - don't know?
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Glasgow to Tel Aviv via Amsterdam. The seating in business class on the flight from Amsterdam to Tel Aviv was poor. Just standard airline seating with a vacant seat in the middle and a tray insert there. So not at all a comfortable journey. Upon Arrival at Tel Aviv a piece of my baggage did not arrive. When I enquired at the baggage desk the person there told me they had been notified that the baggage had "not made the plane at Amsterdam" Clearly the fault of the baggage. I was assured it would be put on the next flight and would be delivered to me at my hotel. Sad to say this never happened. On contacting the baggage handlers at the airport, they again assured me the item would be on that night's flight and forwarded to me etc. Again it did not happen and this was repeated for the duration of my stay in Israel, from the 9th until 14th of Sept. It is now the 25th of September and despite being assured by KLM that my missing baggage would now be forwarded to my home address, it has not happened. I have contacted KLM via twitter, Email and Facebook and it is clear that one section does not talk to the other. I have now received an off hand twitter message telling me to complete the claim from online. In my more than 40 years of international air travel this is without doubt the worst experience I have had with any airline. Most upsetting of all is the feeling that there is an attitude of could not care less.
| 1
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Iberia
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✅Verified Review| Good experience overall flying Iberia from Zurich to Madrid. Good quality of service and meals. However, departure was delayed and baggage delivery in Madrid took a long time. The aircraft had been in service since 1999 and some bits had been fixed only by tapes.
| 7
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SAS
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✅Verified Review| Got a really cheap fare on SAS's route out of Dublin to Bergen with a stopover in Olso for €60. Very full flight. Flight did leave Dublin an hour late which gave me a tight timeframe to make the connection to Bergen. However, the flight attendants assured me I'd make the connection but if I didn't I'd be booked on the next available service. Oslo airport is presently under reconstruction so it wasn't possible to use the domestic transfer route meaning I had to go through passport control & out through security again but this was swift and hassle-free. The crew were professional, warm, friendly and engaging. No request or question was a bother for them. Coffee/tea/water is provided complimentary and all other items are charged. The menu card is limited but prices are what you'd expect on these European route and quite reasonable. I travelled with carry-on baggage only with a backpack of 9-10kg and there were no issues over dimension restrictions. The Bergen-Oslo flight was aboard a new 737-800. Seats were comfortable and the aircraft was very clean. Crew very efficient for a short 40 minute flight. All in all a very professional airline and pleasant experience. Would not hesistate in using SAS again with fares like this.
| 9
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Grupo IAG
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✅Verified Review| Got a very good deal on flights from New York JFK to London Heathrow, and Barcelona back to New York JFK, now I know why: their low prices are the only thing Aer Lingus have going for them. On the trans-Atlantic legs, you only see the drinks cart roll through once the entire flight, shortly after departure. Drinks are not served before or after the meal, as is common on most airlines, unless you actually demand a soda or something with your meal, which was awful both to and from JFK to Dublin. Also, sodas come in 6 ounce/150ml cans, and you get an angry glare from FAs if you ask for two, you must also be insistent that one tiny can simply isn't enough. The inflight entertainment system is very glitchy and often freezes, and the headphones are the most uncomfortable kind, and literally fall apart mid-flight. As not even water is ever offered the rest of the 6+ hour flight, you have to go back to the galley and literally demand or beg for something to drink during the flight. And on the intra-European flights, even a glass of water is offered only grudgingly, otherwise anything else comes at an added cost. Can't see why or how this can be a 4-star airline, and even with their low prices I wouldn't want to subject myself to EI ever again.
| 1
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EasyJet
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✅Verified Review| Gran Canaria to Gatwick. I just wanted to say what a wonderful flight we had. I had never flown with easy jet previously, And after having flights cancelled with Monarch I had rebooked with easy jet. The head flight attendant on our flight home was excellent. Helpful, friendly, funny and made a night time flight very bearable for my family of 6 (4 children, 2 adults )
| 10
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Norwegian
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✅Verified Review| Gran Canaria to London Gatwick with Norwegian. Very unimpressed. Started with technical errors so unable to check in online via the app, computer etc. The Live Chat took half an hour for someone to respond and that person was unable to help or be of any assistance at all. Had to get to the airport extremely early and had my business meeting there. Then the boarding was delayed by an hour. At least the airplane crew was nice. Wifi on board did not work. And of course once we arrived to London Gatwick there was an issue and a delay with receiving the luggage.
| 2
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Iberia
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✅Verified Review| Gran Canaria to Paris Orly via Madrid. A very smooth flight to Paris via Madrid with Iberia, the only thing that I felt that was rather disappointing was the fact that Iberia are a One World member and so are British Airways, which was strange because if I were to compare British Airways and Iberia as flag carrier companies and members of one world, British airways would make Iberia look like a budget airline! Not bad at all though!
| 7
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Lufthansa
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✅Verified Review| Graz to Manchester via Munich. Our first flight was fine, walked straight from gate to the plane over the tarmac (no further than a normal airport gangway), greeted with a smile and a chocolate bar as we boarded. Only a short hop to Munich, drinks served and a scenic flight. Seats comfortable and enough leg room for a smaller plane. The change in Muuich was efficient and reached the connecting gate in plenty of time. Our next leg was delayed by 30 mins (overall), to be fair they did their best to make up time. Nice service onboard - salmon sandwich and a hot drink (cold drinks and wine available too). Friendly crew and really good leg room in row 5. Both flights virtually full - board and disembarking went with ease. No luggage issues. Lufthansa a very reliable airline once again, look forward to my next flight.
| 9
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Turkish Airlines
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✅Verified Review| Great experience flying with Turkish Airlines from Budapest to Kuala Lumpur and back via Istanbul, aircraft were in very good condition, clean, best entertainment system I have seen, friendly staff and really good food. It was unbeatable value for the amount we paid (return BUD-KUL for 400 Eur). Highly recommended flying with Turkish.
| 10
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Grupo AirFrance-KLM
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✅Verified Review| Great experience on this Air France flight from New York JFK to Paris CDG. Business Class seating comfortable and IFE was fine and included tail and nose cameras. Service was fine - pleasant and professional. The A380 is a pretty amazing plane - very comfortable and quiet. I do not sleep well when flying and did not make use of the lie flat seat but felt fine and not jet lagged at all when we arrived at CDG.
| 9
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Turkish Airlines
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✅Verified Review| Great experience. Easy boarding at Buenos Aires airport. Star alliance lounge fine, good shower. Enough space. Priority boarding respected. As soon as you board, you are greeted by your name. Fresh lemonade served before take-off, no champagne but you get it during the meal (Taittinger grande réserve). Seat very confortable. Between the first leg, Bue São Paulo, a diner is served, the cabin was almost empty. From São Paulo the cabin was almost full but you don't feel it. Another meal which I did not take because I wanted to sleep. 8 hours sleep. Full flat seat with a pillow and a duvet provided. 3 hours prior arrival a great diner, either Turkish cuisine or more international. I had great mezze and beef served by their inflight chef and of course champagne. Wifi free with good connection on board. Plane left Buenos-Aires on time and arrive 5 minutes later than expected due to a terrible storm over Istanbul. Will fly again with Turkish.
| 9
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Grupo AirFrance-KLM
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✅Verified Review| Great flight from London to Paris. Brand new Boeing 787 aircraft with the very comfortable and beautiful new cabin from Air France. Very short flight (only 45 mins) so the friendly flight attendant only served a croissant and hot beverages. The flight departed on time and the journey was very pleasant. Will definitely fly again with Air France.
| 10
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Turkish Airlines
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✅Verified Review| Great flight in Business Class with Turkish. Very attentive crew and excellent catering made this an enjoyable experience. Hot towel and soft drink after taking seats, then Taitinger and some nuts. For dinner I had chicken with an aubergine and avocado salad, wild mushroom soup and roast beef filet. Desert was a mango panacotta with mango ice cream. Fully flat reclining seat meant that I got some sleep though a bigger pillow would have helped. Had to refuse breakfast as I was too full from the night before. Upon landing a separate bus whisked all the Business class passengers to the terminal and we grabbed a shower in the arrivals lounge and had my shirt ironed. While the British Airways experience declines, the Turkish gets better. They get all my East European and Far East travel now.
| 9
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Wizz Air
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✅Verified Review| Groningen to Gdansk. Worst flight ever. Said you could check in online, through the app it said you were checked-in, but when you arrived they now said you were not checked in and had to pay an extra 35 on a flight of 40 euros. Customer service does not respond, will never fly with them again. Oh, and the bag are smaller than with Ryanair so your special on board luggage cases will be useless. Wizz Air is the worst.
| 2
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Vueling
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✅Verified Review| Had a Vueling flight booked from Amsterdam to Mykonos with a stop in Rome. Vueling delayed our first flight by 2 hours, causing us to miss their second flight. They were not supportive at all in rebooking our 2nd flight and lost our luggage in the process. We had to find our luggage and find a way to get ourselves to Mykonos. When I asked them for a refund on the flight they caused us to miss due to their own "operational issues" they just said sorry but we don't offer refunds and we can't help you. Don't fly with Vueling if you can help it. I saw the horror stories and should have listened.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Had a bit of issue with my original flight with Air France from Amsterdam to Shanghai via Paris, so I had to pay additional fee to be rebooked to another flight 4 days later than my original travel plan, out of London. I was sold a flight that I couldn't use given that I wasn't aware that to change flight within Schengen countries that I would need a visa on my Chinese passport! Although it is passenger's responsibility to verify travel documents requirements, it would be helpful if airlines remind their passengers such requirements! I paid for a business class upgrade and that was gone too. So I was 4 days behind my travel plan and £370 upgrade gone and I had to pay another £240 to rebook my flight! The AF UK helpline staff were defensive on the phone and the first one I spoke to told me that I needed to pay for a whole new ticket!I had to use Twitter to get a sensible solution to my problem rather than speak to someone on the phone. At my departure date, when I got to Heathrow check-in desk, staff were just going through the motions. I couldn't check-in online on my 're-booked' flight, so I couldn't chose my seat and was given a seat that I wasn't happy with and again had to use twitter. it seems that Twitter is the best way to contact Air France when you have issues. AF twitter account changed my seat for the CDG to PVD flight before my London to Paris flight took off. The transfer time in Paris was a bit tight. When my flight from London touched down, it was already boarding time for the PVG flight and I had to rush to catch the connection flight. They had changed my seat to be next to a mother and her young daughter. I like kids in general but it was clear that they needed all 3 seats and luckily there were 4 empty seats in a nearby row and I moved there. I didn't understand why AF couldn't give me that seat in the first place. The service was minimal, I wasn't expecting much for economy but it was very basic.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Had a great flight from Paris to San Fransisco. Had a "hop" flight and connected through Paris. Boarding was not that quick though. Had to wait a few minutes in the airbridge which was kind of hot. Seat room was good, a bit larger than KLM and Delta on long haul flights. Cabin staff came by almost every hour with drinks. Food was the best I have had on economy during a flight, time went by really fast for my opinion. I would fly with AF again!
| 9
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SAS
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✅Verified Review| Had a great flight with SAS from Hamburg to Stockholm Arlanda. Flight left on time and landed early. Crew was attentive and polite. Was served a three course cold evening meal that was very fresh. I hae time to try both one of the Mikkeller IPA beers that had a really nice hoppy taste and the organic red zinfandel wine.
| 9
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Grupo AirFrance-KLM
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✅Verified Review| Had booked a Business Class ticket months ago to fly from Shanghai to Paris. Upon check-in I was informed I had been ‘downgraded’ to premium economy. When I enquired as to why, I was told the airline had overbooked and that I was not the only business class passenger who had been downgraded. The seat I was assigned in premium economy was the very last middle row with 4 seats and there was a partition behind separating it from economy so the seats do not recline. The entertainment screen did not work and although I had to advise a male flight attendant of the problem, it was not resolved until a few hours later after having to ask again. The headrests are convex so the neck is thrust forward. This is a very cramped premium economy class cabin and I’m an average sized person. There is a token leg rest bout the incline is minimal. The washrooms were in economy. At least the seats recline in economy. The fact of the matter is I paid for a business class ticket and was downgraded with no advance warning. I’d been traveling 12 hours prior to this flight. Shocking standard of service and I will not use this airline again.
| 1
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Eurowings
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✅Verified Review| Hamburg to Amsterdam. I was very dissapointed with the way I was treated by the crew, specially by a lady from the cabin crew. The flight was delayed, which can happen. But how hard is it to give the people waiting in line a heads up? Then by entering the plane it was hard for the crew to great their customers. I greeted them in their language and asked if there maybe was any room for my suitcase (which was the size it was allowed to be). The answer was no. I asked what I was supposed to do. She said in a very unpolite way that it could be packed downstairs. I was a little bit shocked by the impoliteness of the crew. If you become a cabin crew I think one of the first things you learn is to be polite! It was not my fault that the flight was delayed.
| 3
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Grupo AirFrance-KLM
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✅Verified Review| Hamburg to Bangkok via Paris CDG. HAM-CDG on Inter-European route nothing expected but was pretty surprise. Flight on time but information with apologize from captain that due to European air traffic control the flight to Paris would be 30 minutes longer and the express transfers were arranged by AF at CDG for those passengers with short transit.Service on Board a tasty croissant stuffed with cheese with complimentary wine! After arrival at CDG I saw AF Ground staff at the aircraft’s gate with the “short transit†poster. It seemed that AF had arranged the express transit assistance. CDG-BKK boarding a bit chaotic because there was no priority boarding for those passengers who sat at aft zone of aircraft and everyone wanted to board the aircraft accordingly. Therefore the aircraft gangway were blocked by passengers who seated at the front zone putting their handbags into the overhead bins. Cabin-Crews were aged but very friendly and professional, helping passenger putting their handbags into the bins to avoid the traffic jam at gangway. Flight full on Boeing 777-300 with cramped 10seats / row therefore nothing to say about the seat comfort except the small footrest. AF is one of the few airlines which provides the seat footrest for Y passengers. Flight 30 minutes delay (due to chaotic boarding?) After taken off a hot towel was given followed by beverage service with nuts. 1 hour later hot tasty dinner was served with red wine in mini bottle and other good selection of drinks. After dinner most of FAs were gone and only one FA was on duty at each galley but self-service bar with soft drinks and ice cube was open throughout the flight. Excellent IFE with wide selection of music and movies in a variety of languages but limited new movies were available. During the rest time ice cream was served by the 2 FAs who were on duty. 2 hours before landing hot towel is given and hot tasty breakfast (with no choice) was served. All in all a good experience and great value for money. I can confirm that AF is a 4 stars airline and one of European best airline in Y Class. l will definitively fly with AF again
| 9
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Eurowings
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✅Verified Review| Hamburg to Dublin via Cologne. HAM-CGN was okay, just the flight, no service. Seat comfort below average. Cologne to Dublin boarded on time but was delayed due to a cracked cargo net which was fixed within an hour. I'm aware of my no-frills fare, although even that wasn't what I'd call cheap, but a glass of water would have been thoughtful.
| 6
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EasyJet
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✅Verified Review| Hamburg to London Gatwick with easyjet. The crew was very friendly and helpful. The seats were comfortable and legroom was okay. Also the prices for drinks and snacks were fair. The only negative point was the two hours delay we had on our return flight from LGW to HAM. Nevertheless I would fly again with easyJet because the price you pay is fair for the great service you get and the refreshingly friendly crew.
| 9
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SAS
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✅Verified Review| Hamburg to Stockholm via Copenhagen. I was a bit reputed flying SAS after all those negative reviews. But everything went smooth without any hiccup. All 4 flights on time, boarding was well organized, FA's were superfriendly and polite. Great value for money for those 4 short Sectors.
| 9
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Eurowings
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✅Verified Review| Hamburg to Zurich. Worst travel experience ever. Flight was delayed and then cancelled after 6 hours wait going out. Got a late flight missing all connections. Going home now and flight is again delayed 3 hours without any information. All other Eurowings flights are also delayed. Never flying this airline again.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Hannover to Jakarta via Amsterdam and Kuala Lumpur. At first, someone sat on my seat and had my seat number. Thank God there was a seat empty so that the other passenger could sit during the flight. My flight was delayed for almost an hour. And then, another poor service from KLM airport crew was that I had to put my hand luggage in the luggage compartment of the aircraft. I was told that I could pick it in Amsterdam Schipol Airport. But it was so complicated and took three to four hours for me to get that. So I gave up, and they said that it would be safely send with the other luggage (the 23kg suitcase) to my final destination. In Jakarta, after two hours waiting, my hand luggage didn't show up. So I filed a report, and after three days it was sent to the airport but in a very poor condition. The handle and lock are severely broken. Today is the 21st day after my arrival and I have received only one e-mail that asked me to give the luggage details, which I replied as soon as I could. But until now, not even a single mail or call have I received. KLM should be able to handle baggage properly and not disappoint passenger like this. I have bought the ticket for round trip and hope this is my last flight with KLM. I would definitely prefer to pay more for more comfort and baggage safety.
| 1
|
Grupo AirFrance-KLM
|
✅Verified Review| Hanover to Lisbon via Amsterdam on KLM: very good by short-haul standards. Hanover and Amsterdam ground staff friendly and efficient. Amsterdam airport was very busy. Still it was easy to move between the gates. Flights were on time, staff polite and very decent snacks and drinks were served.
| 9
|
Grupo IAG
|
✅Verified Review| Hartford to Dusseldorf via Dublin. Really great experience! I've only flown transatlantic a few times now but this is the first time on Aer Lingus and I was very pleased. Only a few hiccups but the crew on board were some of the best I've experienced, and the price is fair relative to others. The meals, for airplane food, were really good. Will definitely consider Aer Lingus for any next overseas travel.
| 8
|
Norwegian
|
✅Verified Review| Hartford to Edinburgh return. I was very happy overall with the flight both ways. I had never flown Norwegian before but they exceeded my expectations. From check-in to landing, it was flawless. On the overnight leg to Edinburgh there was very little service but on the return leg, you had plenty of opportunity to purchase snacks/drinks. One ding on score for me were the seats. I had enough room pitch-wise (6' tall) but i had trouble getting comfortable to sleep (more in the neck area). I think a neck pillow would solve most of it but that is probably the only negative part of the review. Overall, very happy. Value was tremendous at 300 return. Flight was on time and easy to travel between two small airports. Just be prepared - if you don't bring on food you need to order meals ahead of time - most people brought food and drinks on board. It is like flying Southwest Airlines to Europe. Other pointers: We didn't pay for seat assignments but they kept us together (family of 5 with 3 kids). Pay attention to the weight restrictions. 10kg on carry on, 20kg checked bag (we did do one checked bag). This particular flight did not have outlets to charge devices, bring a battery back up if you need entertainment. Free wi-fi but no good if you have no juice.
| 10
|
Iberia
|
✅Verified Review| Havana to Madrid. Decent cabin interior, very poor on board entertainment. I would recommend bringing your own iPad and noise cancelling head set (luckily I did), disappointing catering. If you choose the standard meal you may survive. Choosing vegetarian meal was something that I ended up far worse than I have experienced in economy class.
| 3
|
Eurowings
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✅Verified Review| Having used Eurowings / Germanwings / Lufthansa for the past few years flying frequently throughout each year between Hamburg and Birmingham I have become very disappointed with their service of late with regard to frequent flight schedule changes. These have occurred whether or not bookings have been made well in advance or at short notice. Despite accepting my bookings and payments for direct flights, they have changed my last few flight schedules multiple times to completely unsuitable indirect flights. These flights would have extended my journey time (which is usually one hour 20 mins flight) by between three and seven hours, if not more, due to the bad connections. I have had to repeatedly rearrange my plans and re-book flight dates and times which has sometimes resulted in me missing appointments / events. If the airline(s) wish to discontinue their direct flights between Birmingham / Hamburg they should not make them available to book and then withdraw them sometimes almost immediately after booking is confirmed. This has made me very reluctant to book further flights with Eurowings. I have emailed customer service about this several times over the past few months and am yet to receive a reply, just automatic acknowledgements. Only after my first email was submitted I was advised I would receive a reply within 6 weeks, which I find unacceptable. I have since found another airline that have re-introduced this route so my next flight on this route is already booked with them. Apart from this the I have found Eurowings flights are generally on time, check-in staff and on board service satisfactorary. Overall their flight schedules need to be more reliable and online customer service needs serious attention.
| 2
|
Turkish Airlines
|
✅Verified Review| Heathrow to Antalya via Istanbul. I booked our flight with Turkish Airlines months in advance. Flight times changed and I made to contact to customer services (cannot be done on their website) to book the new time schedule. I had great trouble to understand their English. Once you book your tickets, you need to fill a form called APIS, to be able to check in and print the boarding pass. We tried this online many times, it got to a point that I wanted to cancel the flights. I had to contact their customer services but again, no luck to talk to anyone who can speak English clearly. We travelled to the airport to sort the problem and book our seats. Our flight was delayed 2 hours, found out at the airport. This caused further problem as we had a transfer flight from Istanbul to Antalya. We were dumped at the Istanbul Ataturk airport, no one there to tell us where to go or what to do. I speak Turkish so we could find our way and helped others. We needed to pass security points, walked almost 1 hour to get to the international to domestic side. But the domestic flight delayed too and we arrived there at 12:35 midnight to find that one of the luggage was left in Istanbul. We waited until 1:45 at their customer services to be told that it was not their problem, it was Istanbul. After long discussion we were told that they would send our luggage the next day. We waited all day for the luggage to arrive. It arrived at night and we wasted a day. I rather use a budget airline and avoid this airline.
| 1
|
Grupo IAG
|
✅Verified Review| Heathrow to Manchester via Dublin. This routing provided me with the cheapest option for my dates. The first leg was on a very comfortable A320. I had hand baggage only so through security and dashed to gate 21 in time for boarding. At the gate priority boarding had begun and it was nice to see this being enforced. The pilot and first officer (both females) provided routing information several times during this short 52 minute hop to Dublin. The cabin crew provided their onboard service with a surprisingly large uptake, however sitting in row 15 I was one of the first to be served a tasty Irish breakfast for just €10. I whipped around T2 in Dublin via flight connections and was soon back in the departure lounge for my 12:15 flight to Manchester. Boarding was announced from gate 337 for 10:45. A little early if you ask me and it didn't actually get away until 12 so lots of sitting around but plenty of seats. This flight is operated by Stobart Air but everything is very similar except the aircraft. They boarded by row numbers this time so sitting in 13D I waited till last. The flight was not full but the plane was old. The crew brushed over the safety demonstration and we didn't hear from the cockpit at any point but we soon were up late and after 22 minutes were safely on the ground. The crew weren't very good they just offered the bare minimum. Overall the A320 was very good with professional service however I don't think I will be recommending their regional partner anytime soon.
| 7
|
Norwegian
|
✅Verified Review| Helsinki to Malaga. We were given wrong information about my baby pushchair. They didn't allow me to take it to the gate but I read on internet that it is allowed. We went to the airport the day before travelling to ask this question and they said that yes we can take the pushchair to the gate. The airport agents at Helsinki Airport addressed me rudely and impolite at baggage drop off.
| 1
|
Norwegian
|
✅Verified Review| Highly Disappointed. Delayed flights both trips, poor service and poor information. I usually fly from Heathrow but due to timings I changed to Norwegian through Gatwick and have been extremely disatisfied. Both flights to and from Oslo were delayed with little notice or warning. The times kept getting pushed back by ten minutes with no explanation and there were no staff from the airline to explain why. Once finally on the flight they didn't even offer any refreshments, still asking customers to pay despite having been waiting for hours. I travel to the Nordics frequently on business and I will never fly with this airline again.
| 1
|
Turkish Airlines
|
✅Verified Review| Ho chi minh city to Zürich via Istanbul. Because of snow in Istanbul our flight was re-directed, we landed in Gaziantep and were left alone without any information. Then we were picked up by busses into hotels. Turkish Airlines not reachable, rebooking were not possible. Then after 30 hours one guy came, we began re-booking tickets that were canceled again. We have the feeling Turkish Airline doesn't care. The seats onboard were uncomfortable for me, and the call center agents only friendly in case for selling tickets. I will never book Turkish Airlines again.
| 4
|
Turkish Airlines
|
✅Verified Review| Hong Kong - Istanbul - Copenhagen on B777-300 and A321, respectively. Flew 5+6 September 2017. Both flights on time. I arrived very early due to few connections to HKG from my departure town Danang by Vietnam with a LCC carrier, Jetstar. Thus I had to leave transit and pick luggage after immigration. However, I could not check in early in HKG so I had to take the Airport Express train and backtrack myself some 40 km downtown for city check in which is possible 8 hours prior to departure while in Airport only 4 hours are granted. The city check-in took 2 minutes when finally there, but to access the Kowloon station in question (for city check-in) took me >1 hour. By checking in there I got rid of my luggage and the BP issued granted me lounge access upon returning to HKG airport. I tried all three Star-alliance lounges and found Silverkris having the best food, drinks, and staff, while the Thai and United lounges had stunning panorama view towards the tarmac making up for modest food and drink supplies (and no champagne) and very few staff. Onboard the FAs are friendly and caring. However, all appear to be of only one (Turkish?) nationality. This is a pity as they obvious have received limited, internal training - which results in a less perfect flight experience as the FA’s, in general, have lower skills and possess limited, modest exposure. The wandering cook onboard is superfluous in my view and makes a clown out of himself. IFE good. Headphones were of superb quality (“Devonâ€). Chairs turned into spacious flat beds. Full set of bedsheets provided. Toilets clean throughout. Food was very good with options. Two full meal rounds served on this 12 hour flight - plus dine on demand was apparently possible (hot snacks). Drinks fine with G.H. Mumms champagne. Transit in Istanbul is normally a hassle but this time it went smooth and no queues. CIP lounge is a breeze – I had nice shower and a delicious breakfast. The last sector IST-CPH was on an A321-200 with true business class seats (2 x 2 configuration) and good service including offering champagne in mini-bottles. Only 6 seats were occupied (out of 20) on this morning flight. IFE also good.
| 8
|
Turkish Airlines
|
✅Verified Review| Hong Kong to Berlin Tegel via Istanbul. This was my first time flying Turkish Airlines and I heard positive and negative comments so I'm quite surprised with the good service they provide on both flights. Crews are friendly and are willing to help. The food is excellent too, really special choice of food / desserts, and they provide stainless steel cutlery. One thing is that I had problems with choosing seats in advance online but I did not receive useful response through email. Other than that the ground and flight crews have good attitude.
| 9
|
SAS
|
✅Verified Review| Hong Kong to London via Stockholm, and this was one of the worst business class we've travelled on. Our special diet meals were repeated for both lunch and dinner and the food was terrible. Our connecting flight was delayed so luggage didn't come with the flight to London and no one had the courtesy to inform 35 passengers on that flight that luggage will not be arriving. Avoid travelling with this airline because it's not worth your hard earned money.
| 1
|
SAS
|
✅Verified Review| Hong Kong to Oslo via Stockholm, and a very good flight with SAS in its new business class cabin. Amazingly good seats with ample storage, large IFE screen and good selection of entertainment. The food that was served was also very good with good selection of both meat and fish dishes. All vegetables and salads seemed fresh and the beverage selection is great.
| 10
|
Grupo AirFrance-KLM
|
✅Verified Review| Hong Kong to Paris CDG return with our 2-year old toddler. I can't believe this is the national airline of the one of the proudest nations in the world with a highly developed economy. Everything felt cheap, tardy and a laisseur-faire attitude was too much to bear. Positives - good food and drinks selection, friendly crew and the economy section of the upper deck A380 was quiet and pleasant. Negatives - very family unfriendly not possible to check in online and select seats if you are traveling with children unless selections were paid for, distasteful and crude IFE interface with VHS-quality videos, patronizing ground staff, signs of cost-cutting everywhere.
| 4
|
Grupo AirFrance-KLM
|
✅Verified Review| Hong Kong to Paris on Air France A380, we were isolated on the upper deck with no possibilities of moving around. The bar was just a counter with appetizers and some candies. The 2-2-2 configuration is classic with front view seats, that were pretty uncomfortable, not reclining to be a full bed. Food was acceptable. Service was quick and methodic, but not dedicated and warm.
| 6
|
Grupo AirFrance-KLM
|
✅Verified Review| Hong Kong to Paris. Air France prices are way over the top and simply not justified. First Class cabin on A380 is on lower level of plane by entrance of plane so draughty and passengers from other classes passing through cabin. Seats are OK but the pop up screen for in-flight entertainment was small and totally archaic. Food really nothing special (should be one area where AF could excel - cheese selection was pathetic) and no first class treats like caviar. Good wines but white wine arrived as I was finishing my starter - only 4 people in cabin. Cabin crew not very professional - seemed to spend a lot of time just talking to each other. Air France needs a wake up call as it is surpassed in cabin quality, food, service by virtually every other airline flying between Asia and Europe. So far behind Emirates, Qatar etc - it is almost embarrassing.
| 2
|
SAS
|
✅Verified Review| Hong Kong to Stockholm return. We flew SAS for 7 legs in March. Generally, the inland flights and short international flights (ARN-OSL) are fine. But Hong Kong to Stockholm was delayed for 3.5 hours, so that all connecting flights are re-routed and still we barely made it. The baggage didn't make it and was delayed for 16 hours. When we checked with ground staff in Tromso, they seemed to know nothing regarding the whereabouts of our baggage. They said we can wait 2 hours for the next flight and we did. Our baggage was not on the carousel and we checked with them again. Then after some walking around they said it will be on the plane the next day morning, but the delivery people won't pick it up before 4:30 pm the next day and we were given the choice of coming back to pick it up at our own cost. We ended up getting our baggage sent to our hotel at 6 pm. First off, the ground staff should allow more transfer time when re-routing our connecting flights. Second, I can't see, in this age how those people at Tromso not know where our baggage is and when it will arrive. Then on the inbound flight SK963 ARN-HKG, the captain said the cargo cabin door was broken after boarding is completed. Then for 3 hours, we were stuck on the plane with no food provided and no heat. Every 30 minutes, the captain updated with something like the technicians were still checking and he had no further info. At last, the damage needed to be fixed by someone from Airbus HQ in Toulouse and SAS is not attempting to switch us to another aircraft or re-route us at all. The flight was delayed for 24 hours. And if you have anything important to do, too bad, because you shouldn't have chosen SAS at all. The funny thing is, even though the flight was delayed for 24 hours, we still had to wait for them to load the containers after all passengers were boarded. About 30 minutes after the flight's scheduled time, the captain made an announcement again, saying the containers were loaded in the wrong order and had to be re-loaded again. All in all, SAS sounds like a joke. On SK963 and SK964, only 1 non-alcoholic drink is provided for free throughout the 10-hour flight. On shorter flights, only coffee, tea or water is provided for free. You may want to stock up on snacks before boarding. Since when has SAS become a budget carrier?
| 1
|
Vueling
|
✅Verified Review| Horrible airline. Midflight the captain said a single sentence “We can't land in London, we are turning back around to Amsterdam.†This was followed by complete radio silence after we flew back, save for some automated messages (put on your seatbelts, etc). After we landed, there was zero communication on what would happen for hours. Finally, after three hours had passed, they said they were cancelling the flight and moving it to the next morning. After that, we tried to get a hotel for the night, but for hours they were not cooperating and refusing to offer us a place to stay (at midnight already, while there were many people with children present). After hours of arguing and shouting people finally got hotels, and we had to wait for the flight the next morning, except when this flight was supposed to happen was very unclear. They stated 8am, but the e-ticket and website said 10am. I suppose the truth is always in the middle, because the flight left at 9am! Amazing. Horrible airline, horrible communication. Do not use it.
| 1
|
Eurowings
|
✅Verified Review| Horrible airline. Sitting in the airport and started receiving delay notifications. Half hour each - not bad after the first two times but then we suddenly received a notification saying that our flight was delayed til the next day at 3PM with no explanation or apologies. After an hour and a half on the phone to customer service, was told that we can book a hotel or taxi etc and we will be compensated. Submitted compensation and still waiting for a reply from a human being (have only received automated responses). Their customer service line is a joke as they keep telling you to send an email. Rotten customer service - avoid at all costs.
| 1
|
EasyJet
|
✅Verified Review| Horrible service from London to Amsterdam with easyJet. Asking to squash my little hand bag into my suitcase so I could take it onboard. Stupidity! I saw several people carrying two huge bags in front of me and the staff members didn't say anything to them. Always delays with boarding. Have flown several time and have never bordered on time. As a result delays in landing as well. The aircraft is always dirty. Will not fly with them again!
| 1
|
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