Airline
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Grupo AirFrance-KLM
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✅Verified Review| Houston to Brussels via Amsterdam. If things go wrong, you face an upward battle against limited options (flights), limited resources (costumer services, customer assistance). I paid 1700 euro for a comfort seat and they left me stranded in Amsterdam. No duty of care to be sure that I reach my final destination from the KLM side. Out the door the EU legal requirements. The plane out of Houston has an issue, KLM needs to get it fixed. Paperworks and repairs take 4 hours. Most passengers already miss the connecting flights before departure. Staff at the gate scare people away which see the issues coming because of their prior experiences. Before we fly, they have to get some drunken passengers of the plane including the one sitting next to me. Not even a Sorry Sir. Service degree as in nineties, AC dripping, cold all night, no new water bottle - I will fill it up for you Sir (really in comfort). Inflight entertainment system bad, no subtitle, breaks down and restarts issues etc. We get to Amsterdam. The whole 747 with connecting issues floods the service desk. They get annoyed by the passengers frustration, this situation ends up being hostile at the desk. The staff is well aware that due to end of holiday week KLM basically has no options to offer passengers. Air France is full, KLM flights are full, Speed train are full (see later train desk told me). They give me a regular train ticket. While waiting the same women as at the gate reiterates her problem of meeting her connection to the river cruise in Basel. I suggest to call Lufthansa desk immediately as the only option to meet her deadline. The Service women all get hostile towards me. While the train ticket system breaksdown again, I notice the KLM assistance going in the Lufthansa option eventually. I get a train ticket no date no hour only a destination. The service assistant write down the departure time of the train by hand. Insists seat is numbered and I need to make it on time. I file a claim for my luggage and hope to meet my train. No train that fits departure time on screen. Queue to the train desk - no this is a train ticket but one for any train. No Sir Thalys is full to Brussels. No regular train service, only this weekend works on the line. I find the Service desk in Terminal 2, have the 24 H desk of the Travel agency speak to the KLM rep. Travel agency insist KLM book me on the 8PM flight in Business, KLM refuses on grounds that there is awaiting list of economy passengers. With no drivers license I'm with one option left : 4 hours + trip of 4 trains, replacement bus service and taxi to Brussels Airport. So instead of the 10+ hours KLM, I arrive 21+ hours at the Airport not thanks to KLM though.
| 2
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Turkish Airlines
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✅Verified Review| Houston to Dammam via Istanbul. Turkish Airlines would be passable flying as a student at ultra-economy prices, but its business class is quite poor in comparison to some of the Gulf airlines. Staff were not overly interested in client service and spoke little English. There were long lines for everyone including those who had paid for business class. Overseas seats are not private and small. The land facilities were crowded, disorganized, and fairly dirty. A very low-end business class with fairly poor treatment.
| 4
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Turkish Airlines
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✅Verified Review| Houston to Odessa via Istanbul. October 25th 2017 my mother supposed to fly Houston to Istanbul. It was cancelled for some technical reason. She was already in the airport, when the flight got delayed and cancelled later on. She spent 8 hours in the airport, from 7pm till 3am, was inside the plane for 1,5 hour and then got kicked out with everyone else. No one offered any complementary food, water wasn’t given. Somehow at 3:30 am they provided the hotel, but she had to share it with the other 2 passengers not related to each other. The transport wasn’t provided, so she had to pay for taxi from her own. By 11 am the hotel told them to check out. She left hotel and took taxi back to the airport. Only business class was take care of. We spent another 5 hours in the airport waiting for some news. At 5 pm they opened check in for another flight. After all this long upsetting time the new flight got delayed again! For another 1,5 hours. I'm not sure if they rebooked her for next flight from Istanbul to Odessa, I hope there it will be okay. The company doesn’t care about customers at all, will definitely never use it again
| 1
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Vueling
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✅Verified Review| How much can go wrong on a flight from Luton to Amsterdam, well, a lot apparently. Online check-in, not available. Check-in at airport, long queues. Run to gate, final boarding announced. Plane not there. No space between seats, grumpy crew, late arrival. Luckily I didn't check any luggage in.
| 1
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Iberia
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✅Verified Review| I always fly with Iberia when ever I am traveling to Melilla from Malaga. I was made to pay extra 60 euros to change the name that I always use as per normal. I showed my passport with my photograph as a proof of ID. I filled my details as normal online but that was not good enough. Apparently I used my surname first. This is just another way of making extra money of the customers who have already paid top price for very little value. Extremely disappointed with the service.
| 2
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Eurowings
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✅Verified Review| I am a University student who travels regularly between Cologne and Budapest, and the only possibility to fly is with Eurowings. I can honestly say it is the worst airline I have ever flown with. I do not know what goes on in their Operational control center, but it is the most delayed airline. The on-time performance of this route is 63%. What a joke. I fly them 4-5 times a year there and back and I am happy if only once a year they manage to fly me on time. I have had delays where the flight took place the next day, I had delays where the flight from Cologne was already over Czech airspace, and they had to turn back because they realized the crew would run out of duty time - real proper management their. Last time, to minimize the delay from Budapest to Cologne, they replaced the AC in Budapest, as the originating flight from Cologne was over 2 hours delayed. So they took us with an Air Berlin plane which was already positioned at Budapest. I paid extra money for added legroom, as I am 6.2ft/187cm, did not get extra legroom seat on Air Berlin plane. Numerous occasion my plane was so delayed landing in Cologne that there was no longer train service during the night, so I had to take a taxi home, which sometimes cost me more money than the plane ticket.
| 1
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Vueling
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✅Verified Review| I am a frequent flyer having flown different airlines including budget ones but this airline is absolutely ridiculous when it comes to on time services. Flight was on time when checked online prior to arrival to the airport. Customer Service at airport said it was unable to confirm on time or not because it was just over 2 hours prior to flying. Within 15 mins of due boarding indicator board stated delay of 20 then 30 then 45 minutes, all within 10 minute! Yes budget but seriously this is 2017 and for delays like this is unacceptable. What about those with connecting flights? Customer service is lacking. Jetstar Australia and Tiger Air can show you how its done. Same experience flying Barcelona to Palma delayed without advice until at the boarding gate waiting to board. Never again will I fly with them. I'd rather sail from Barcelona to Ibiza or Palma.
| 3
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Lufthansa
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✅Verified Review| I am a regular Lufthansa customer and fly over 300.000 miles a year. LH is usually a good and reliable airline. One of my biggest complaint is the flow of economy passengers using the front lavatories. On my last flight from Lisbon to Frankfurt there were 6 people queuing up in the aisle waiting for the lavatory making it almost impossible for business pax to use the lavatories. This for some reason is standard procedure on LH. Another problem I have with them is that the crew uses the overhead bins for their own luggage leaving practically no room for their so called ‘priority customers’ which are seated on rows 1&2. Food quality and quantity is also on the decline. If flying in Europe I try to avoid them and prefer LX and OS which are both owned by LH but have much higher standards.
| 6
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Turkish Airlines
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✅Verified Review| I am booked to travel Los Angeles to Tel Aviv via Istanbul. This review is about pre-flight customer service - it is a nightmare. The agents speak poor English. They keep referring to "other department". All I wanted was to get an exit row seat which I paid for. They see the payments on the system, but 6 calls and 2 hours on the phone and nothing is done.
| 2
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Grupo AirFrance-KLM
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✅Verified Review| I am extremely disappointed in the service I received. I flew from Paris to London on Monday, however my luggage never arrived. I immediately reported it (got my file reference) at the counter where they told me my bag would be on the next flight, and I'll have my bag the following day. Now it is 4 days later I have followed up with numerous phone calls and filled in additional forms online with absolutely no response from the airline. My luggage have still not been found.
| 1
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EasyJet
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✅Verified Review| I am extremely frustrated with easyJet after our flight from Paris to Nice. Not only was this an expensive flight for a short trip in Europe but the attendants at the gate were very rude. The website says that you have to pay 60€ for an extra bag (in a subtle way), so you must know that going into it. Unfortunately, we did not know this policy until we get to the gate and they aggressively asked for our money. After traveling throughout Europe for some time, we have never had any problem with our baggage. Most airlines have allowed one small bag and one overhead bag, so while we still have all of that luggage, we have to pay for what they already have space for on their flight. Furthermore, once we had boarded the flight, we noticed ample space in all of the overhead luggage compartments for the bags while they had specifically said at the gate that due to the full flight, they could not fit our baggage. They charge you for all food and beverages as well. The policies this airline holds are frankly absurd as they try to rip you off. Definitely not worth what you pay for. They advertise themselves as a cheap airlines while instead you will probably have to pay the price of a much nicer flight. However, they do leave on time and their boarding process goes quickly.
| 3
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EasyJet
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✅Verified Review| I am standing in a hot stifling room with all the other passengers for flight EZY8882, from Amsterdam to Gatwick, which is an hour and a half delayed at the moment but likely more. We were told to board when the plane had not even arrived yet. I finally persuaded a member of staff to please open the door. The first member I asked refused and I heard someone else ask her before. The flight we took on the way here from Gatwick 3 days ago was also delayed 2 hours. Our arrival evening was the best weather of our stay so we missed out on some good tourist time as the next day was pouring with rain. Rubbish service.
| 2
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SAS
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✅Verified Review| I am very impressed with Scandinavian airlines. As I am a regular traveler between Iceland and China/Korea my usual choice is going by SAS. Nevertheless on this flight from Shanghai Pudong to Copenhagen I was particularly impressed. First I was upgraded for free from economy "Go" class to SAS Business, which really pleasantly surprised me. I have to state at this point that I am a Eurobonus Gold member, nevertheless it is uncommon to be upgraded two tiers at once. On board SAS Business I really appreciated the treatment by SAS flight attendants. They did an excellent job. Despite severe turbulence on the first half of the flight they managed to serve all passengers in a very welcoming way. They gave good recommendations and were very straight forward with me as a passenger. Of course Business class hard product is top-notch, so nothing to complain here as well. The selection of movies was great and I even managed to get some good amount of work done. Well done, SAS!
| 10
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Vueling
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✅Verified Review| I arranged to travel from Shanghai to Barcelona on 6 May 2015 to meet my wife. My flight from London was with British Airways then connecting to Barcelona from Heathrow with Vueling. I booked this using the Helloworld website. When I went to check into my flight at Shanghai airport on Sunday 8 May, British Airways were not able to provide me with a Vueling Boarding pass - I was told to go to travel connections for my boarding pass I went to travel connections and they told me my boarding pass was only available at the gate. The gate wasn't announced until 5.40pm for a 6.25pm flight - I arrived at the gate at 5.50pm - got through via a queue to the desk just before 6pm. Vueling were very rude to me, told me to wait as they needed to serve everyone else in the queue and then print me a boarding pass as it was complex and time consuming. I waited at the desk for all the passengers to board and was rushed through. My bags never arrived in Barcelona. Vueling lost and found in Barcelona were slack and clueless as to where my bags were. I rang Vueling on several occasions to locate my bags - I could not get through to their call centre, my bags turned up at my hotel at 11pm on Tuesday 10/5. I am a platinum and gold member on various airlines and have travelled for over 20 years, I found this airlines procedures very poor and below standard when it came to customer care especially at the gate and in the lost and found baggage area.
| 4
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Grupo IAG
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✅Verified Review| I arrived in London 10 hours earlier than expected, due to changes in my flight from Bangkok. I arrived there around 6am and I was suppose to arrive at 4pm. I decided to try and went to Aer Lingus customer service in Heathrow Airport, explained the situation and asked if they could change my flight so I could travel earlier. Surprisingly, they said yes and they put me in the next flight at 9am, free of charge. I don't know if it was my lucky day but I was very happy. The staff was very friendly and flight was great.
| 9
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Lufthansa
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✅Verified Review| I booked Lufthansa Business Class because I needed to sleep en-route in a quiet environment. I paid 67,000 Miles & More points for this supposedly restful, relaxing flight and I selected seat 1A on the lower deck of the 747-400 because it is supposedly a secluded area of the cabin. I discovered that two noisy young children were seated together in seats 1H and 1K, with their parents seated behind in 2H and 2K. The parents ignored them and left them to make as much noise as they wanted on the 11½ hour flight. They were loud and uncontrolled, and their laughing and shrieking lasted the entire journey, as did their playing with their overhead and angle-poise seat lights in the darkened cabin. It was impossible to sleep with this behaviour going on. Why does Lufthansa allow young children in long-haul Business Class? Why couldn’t the children have been seated one per row by the window with a parent to control them? Lufthansa is responsible for whom they allow into their aircraft cabins and for making informed decisions as to whether their behaviour would upset or disturb other premium passengers. On arrival at the Lufthansa lounge at Frankfurt I was told that my flight LH936 to LCY had been cancelled. I went to the reception desk and they had no explanation for the cancelled flight and I had been moved to LH918 flying to LHR. This was annoying because I had arranged a business dinner close to London City Airport which also had to be cancelled.
| 1
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Wizz Air
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✅Verified Review| I booked a Wizz Air flight from Birmingham to Wroclaw. They kept all the passengers waiting till the last minute to proceed to the boarding gate. Once they did, they turned everyone around without giving any information, except for the plane not being ready. They kept everyone waiting for 20 minutes and asked to return whatever they bought at the airport and follow them to a Wizz Air customer desk. This is when we found out that the plane never departed from Wroclaw (it was supposed to fly to Birmingham then back) and the flight is being cancelled. Not from the people that were supposed to help us or give out information. My dad gave them a call in Poland as the flight was long cancelled to find out that the plane has a technical issue. All of the passengers had to go through a single service desk. 200 people. 1 desk! The Wizz Air customer service representative loudly exclaimed that he is not going to deal with anyone and will go home if people do not stop asking questions without waiting in line. It was around midnight already and many people did not not know what was going on, lots of them had no way to get home at this hour. Customer service was horrible, they just gave out "your rights" forms with a grumpy look on their faces without answering questions. We had the right to reschedule a flight to some other airport at the closest possible date. Wizz Air is supposed to provide shelter, food and transport in these cases. Do you think they did any of that? They don't care about their customers. When I asked them about it they told me to file a complain online. If it wasn't for kind people passing on information between each other, lots of them would not know what was going on. Luckily I came to the airport with my car, so I was able to book a flight at Luton next morning. What about all these people that did not have an option like that? When I got into the car I called the customer service quoting my rights and asking for help regarding my car park and dealing with the cancellation. The guy I called had no clue what to do in situations like these, he was no help at all. I hang up in anger as they charge ridiculous amounts for the calls. I left the car park, booked another one at Luton and rushed home because the morning flight was at 9am. Thats when I found out that I had a return flight booked back to Birmingham. I called them to get this flight changed as well and they charged me 30 pounds for changing the booking even though I quoted the whole situation. The flight was supposed to take place 3 weeks ago. I still haven't been contacted by Wizz Air to receive my compensation and refund. I called customer support today and they just kept on asking for reference numbers and had no idea which one was correct. Then he informed me I will be contacted within 30 days but he thinks that there is no need for a refund. I am very disappointed by their service, flight quality, the space between seats is so small. The customer service is the worst I have had.
| 1
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SAS
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✅Verified Review| I booked a flight between Reykjavik and HongKong via Oslo and Stockholm and Shanghai to Gothenburg via Copenhagen. I was satisfied in my experience with SAS. The intra-nordic flights were all good experience. The new food concept of SAS PLUS is an improvement over the food that was before. Also the service with additional drink and snack offering has improved. Stockholm to HongKong suffered a 80 minute delay which almost made me to lose my onward connection to Singapore. Luckily I had already checked my luggage through, so the Singapore airline ground crew was aware and booked me on the next available flight. On the flight between Stockholm and Hong Kong I received an upgrade to Business which was a nice surprise on this long over-night trip to Hong Kong. The return flight in SAS Plus was very pleasant. Food was good and the cabin crew very supportive and attentive in providing drinks and snacks even between the main meal services. Free WIFI is slow but seems to work now even over Chinese airspace. Another negative aspect was the slow baggage delivery in Gothenburg (priority luggage was delivered last).
| 10
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Norwegian
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✅Verified Review| I booked a flight in February 2017 for a trip in September 2017, a dream trip. First, there was the hour and half of standing in a long line to check-in and no kiosk check-in available. This was after hurricane Irma and spending five days without electricity or much in the way of food. The airport terminal was miserably hot. My flight was supposed to depart at 9:35pm and at 10:00pm, we had not begun to board the flight and no one from Norwegian was telling us why we were delayed. There seemed no end in sight. I finally gave up and asked them to remove my bag from the plane so I could get a cab and go home. I could not sit there any longer as hot and tired as I was. The sheer lack of courtesy was just insulting. I figured out they are a low fare airline, but they shouldn't get away with such things.
| 1
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Norwegian
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✅Verified Review| I booked a nonstop flight from Paris to Orlando to return November 4, 2017. I happened to get on the app to double check my reservation and saw an alert that said “there is a change to your reservationâ€. Upon opening the alert I see Norwegian has decided to change my return date to Nov 2. No email, no text, no call- I just luckily looked at the booking in advance vs my usual habit of just looking the day before. Lucky, as I can see me assuming all is well and not realizing until the day of flight. When I called I was told my only option is to return 2 days early or 5 days later, or fly into an airport 4 hours south. Needless to say I am ticked as I now have to buy a new ticket less than 2 weeks out and more than double the price since I’m not okay with cutting my vacation short. They did offer a full refund at least. Buyer beware, their cheap prices can come at a cost.
| 2
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Vueling
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✅Verified Review| I booked a trip from Brussels to Barcelona for the weekend with Vueling Airlines. My flight to Barcelona was scheduled to leave Brussels Airport at 9.25 pm and reach Barcelona at 11.30. The flight was delayed twice without any explanation at all. The flight before us that was scheduled to leave around 6.30 still had not left by the time we were suppose to begin boarding. They sat on the plane for over an hour during this time. After repeatedly asking for information (along with many other travelers) we were told that we would be flying out after 2 am. We did not get into Barcelona until nearly 5 am at which point the only available transportation method was a 30 euro cab drive into the city. On the return flight, my original 3.30 pm departure was canceled and rescheduled for 6.40. Again, the flight was repeatedly delayed without any explanation, apology or information. After our third delay, the large crowd of travelers became very agitated and started asking questions of an Iberia worker that had informed us our flight would not leave until 11.20 pm. After pressure from the crowd, he made a phone call and we were finally allowed to board a plane at 10.40. This flight did not leave Barcelona until midnight, meaning we sat on the runway for over an hour. I missed my train home upon arrival in Barcelona and was again forced to take a taxi. I understand that this is a budget airline, but it was the absolute worse traveling experience I have had.
| 1
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Vueling
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✅Verified Review| I booked for a 7am flight to Granada from Barcelona. We woke up early, checked in on mobile, and went to the gate. It was cancelled with no explanation. They just sent us to the ticket counter where we waited in a line that went 300 meters and only 3 people working at the time. We already rented a car online in Granada and had a whole plan for the day, but now it's ruined. Do not use this airline unless you like standing in lines and getting your plans ruined.
| 1
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Turkish Airlines
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✅Verified Review| I booked my Turkish Airlines flight from San Francisco to Vienna via Istanbul, and was nervous by the mixed feedback. But after 4 different flights (4 different planes, 4 different crews, all international) I can say I was fairly pleased with Turkish Airlines. Seats were more or less ok, each head rest had it's own USB so that's a plus - food was average, and I thought the staff was fairly friendly. Their English was "eh" but if you're leaving the states anyway it's really a moot point by then. I believe most of their flights are routed through IST, which I found an easy airport to navigate. I'd feel comfortable with a short layover here (like an hour) if that's a concern for anyone.
| 8
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Vueling
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✅Verified Review| I booked my flight with them in January to travel in June from Birmingham to Barcelona. I received an email stating that my flight had changed to the day before! I had already booked hotels and time off work so couldn't go a day earlier. Requested a refund on 5th April and was told it would take a month. Called today as it's been over a month only to be told that the "refund hasn't been processed". I'd called 5 times before this and every customer services operator I spoke with said that the refund was being processed so they either lied or didn't check the screen properly. My flight has been cancelled and I've received notification of this. But funnily enough, they can't seem to put a refund back into my account. Strange that. Would not recommend. Plus call centre seems to be a joke. Lying or just not checking the system when asked.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| I booked the flight 4-5 months before and I was able to confirm the seats and have my family (2 small kids, my wife and myself) together on J and H seats. No issues on the flight from Seattle to Paris. On the flight back I attempted to make the online check-in 30 hrs before the flight as recommended by Air France. The seats that I had confirmed initially when I bought the tickets were available, but now I wasn't able to book those seats without paying $59/seat. I attempted to talk with the Air France agent when we checked-in explaining that now I have the family in different places, not at least 2 seats together. The agent said from the beginning that he won't be able to help because the plane was full but pretended for 10 minutes to look and "help". I told him that before heading to the airport I checked the website and there are empty seats on the economy side but same issue: $59/seat. He said that now there were no empty seats and he was struggling to accommodate us somehow, but there were no empty spots. Long story short, by the time we embarked there were many empty seats including those that the booked initially.
| 1
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Jet2.com
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✅Verified Review| I bought a Business Class ticket between Madrid and Paris CDG on Iberia and was never told that the flight was operated by their low cost subsidiary Iberia Express. There is nothing wrong wih some Iberia affiliates: Air Nostrum for instance provides one of the best regional onboard services in the world. Not so wih Iberia Express. Business Class consists of the first three rows in the A320 cabin, but at a markedly reduced seat pitch compared to the main airline. The middle seat is left empty. As usual in Madrid, passengers are kept waiting in the glass jetways which are absolute ovens in Spain's weather. This was however the first time that upon boarding and getting in my seat 2A, I was denied a glass of water by a FA who was herself drinking mineral water and replenishing her own glass, while explaining to me that she could not serve anything before take-off. First row passengers were never told to stow their hand baggage which happily remained unsecured in the middle seat. The main Iberia Business class cabin service is plain at best but its "Express" brand is several notches lower, performed by completely uninterested FAs who literally throw flimsy trays at you. One of them missed and actually fell in the aisle where it remained for over 10 minutes. It was eventually footballed away by the young lady's shoe. Finally, the worst is that Iberia Express arrives at CDG T3, the charter terminal, with bus transfers, long baggage waits and a trek of probably 900 meters to finally reach a smelly automatic shuttle which, 5 minutes later, brings you to the civilized part of the airport. This felt like Ryanair without the competence. My ticket was anything but low cost. I was not amused. Why have a Business Class those flights at all? Avoid.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| I called KLM customer service in Canada to make sure that they will take my pet in cabin from Edmonton to Dublin via Amsterdam, and they confirmed over the phone that they will, all the way to Dublin. So of course I booked the flight and submitted all information about my pet, and was ready to go. One week before flight I sent facebook message to KLM to make sure that all paperwork is in order. They didn’t answer right away, so the next morning I received a message saying that they are not taking my pet in the cabin from Amsterdam to Dublin because they are not approved carrier and it's only possible in cargo, which I understand but don’t understand why they never said anything while I was booking my flight? I was very disappointed, had to change all plans, rebook hotels etc. When I called customer service for explanation I did not receive any answer and they didn’t even know what i’m talking about, being very rude. Flew KLM many times and always had good time, but this situation is absolutely crazy. And what’s bothers me the most is how rude and unhelpful is customer service over phone in North America.
| 1
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EasyJet
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✅Verified Review| I can't fathom how many times I have used easyJet and over the past 2 years they have become better and better. For my flight from Edinburgh to Copenhagen, we left on time, had a great crew and the aircraft was clean and felt quite new. I look forward to my next flight with easyJet!
| 10
|
Norwegian
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✅Verified Review| I chose seat 6J for both the trip from Boston to Gatwick and back. Seats are roomy and comfy, loved the touch screen. Could have more video choices, but it was fine since we left so late at night on the way out, and I had a great seat mate on the way home. Loved the windows, and watching the plane progress on the touchscreen. The service was very friendly. Food was okay - I would have liked to have had a choice of meal (I chose Kosher and they brought out a box of food - gave my salmon to my seat mate on the way home and he loved it.) There was a ton of food in the boxes, just not a lot of stuff that I like to eat . Will definitely book with Norwegian again!
| 9
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Wizz Air
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✅Verified Review| I chose this flight from London Luton to Budapest because it was really cheap, it was the first time I have flown with Wizz Air and the experience was not so good. First of all there is a trick on the prices as they only include a backpack, instead of the common cabin luggage allowed by all other airlines. In their defence I will say they advise you when you are buying the ticket and days before you arrive to the airport, but it does not avoid people being charged by £60 that are complaining and slows the queue to get into the plane. Once onboard you can easily realise how small the seats are, they are incredibly tiny even in comparison with other low cost like Easyjet or Jet2.com, even Ryanair have bigger seats. The cabin crew are not especially nice either, for some reason it looks like they have no intention on helping you out. Summarising I would never recommend this airline and I would suggest try to get any other flight available.
| 3
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Turkish Airlines
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✅Verified Review| I currently work in Adjara, Georgia and the nearest airport is at Batumi. As I am a UK citizen, I frequently fly between Manchester, UK and Batumi, Georgia via Istanbul Ataturk. I have made bookings for three trips between Batumi and Istanbul over the last three months and I have to say the performance of the airline on this route is shockingly poor. On 29 December 2015, my flight from Istanbul to Batumi was cancelled. Weather conditions at Batumi were blamed. I was offered an alternative flight to Trabzon, Turkey instead being told there would be a bus transfer to Batumi. On arrival at Trabzon, there was no information about a bus transfer and no-one seemed to have clue about what to do. Eventually, I managed to find someone who put me on a bus (it was obvious this had not been arranged to cater for the disruption) which then left meet at the Georgian border at Sarpi. I was then forced to make my own travel arrangements from there. On 24 February 2016 my flight from Batumi to Istanbul was cancelled. Once again weather conditions were blamed. Today (24 March) my flight from Batumi to Istanbul has again been cancelled with weather conditions at Istanbul Ataturk airport being blamed. However, on checking the Turkish Airlines website, it was noted that other international flights are recorded as having landed at this airport at around the same time my own was due to land. My work colleagues have also experienced similar disruptions and cancellations to their flights over the last three months (some of their experiences were even worse!). The flight between Istanbul and Batumi is supposed to be a scheduled daily flight. However, the level of disruption leads many of us working here in Georgia to believe the airline does not value its customers and can just cancel flights when it wishes if it believes it does not have enough passengers - with weather conditions being blamed as a way to avoid having to pay compensation. As far as I am concerned, this airline does not deserve the award of best airline in Europe.
| 2
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Grupo AirFrance-KLM
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✅Verified Review| I did enjoy very much flying with Air France from Paris Charles de Gaulle airport to Vancouver. The aircraft looked new and the cabin was clean. Economy seat was comfortable and the entertainment screen was pretty big compared to other airlines. Food was good and a large choice of beverages were offered. Cabin crews were friendly and professional. It was a very pleasant flying with Air France.
| 10
|
Eurowings
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✅Verified Review| I did not expect such a good flight from Düsseldorf to Dublin. The flight was operated by Air Berlin, due to the wet lease agreement. The plane boarded on time and also arived punctual. I have booked the Smart Tarif, due to this a snack and a drink was included. The sandwich wasn't very good, just bread with salami on it. The onboard entertaiment was outstanding. You could stream movies and series to your mobile phone for free. The cabin crew were very professional and friendly. But the best thing about this flight was definitly the seat. I have never had so much legroom, I didn't book a seat with more legroom however. Maybe it was because of the old Air Berlin seating, I dont know. I recommend Eurowings and the prices are also great.
| 8
|
Turkish Airlines
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✅Verified Review| I enjoyed both of my 12 hour flights to Istanbul and back to Singapore with Turkish Airlines. The food was excellent, more than enough in-flight entertainment. Good service, the cabin crew were there to assist when needed. Overall a very positive experience.
| 9
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Air Europa
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✅Verified Review| I flew Air Europa from Valencia to Sao Paulo via Madrid. Upon arrival in Madrid at around 9.30 pm, flight to Sao Paulo was scheduled for 11.15 pm. We are notified that the aircraft would be late, no reason given. There was a bit of a riot being created at the gate with an exchange of nasty words between passengers and Air Europa employees. Finally, due to pressure from passengers, close to 1 am, they tell us departure will be 7.00 am. The airline refuses to provide hotel accommodation, instead they send the 300+ passengers to a shared airline lounge. When the 300+ passengers arrive at the lounge, there was only one employee to greet us and she needed to check everyone in one by one. Each passenger seemed to take 5 or more minutes until boarding passes and passport numbers were recorded manually. People were left waiting in line for about an hour or more. I was one of the first to get in, but there was already nowhere to sit, people were lying on the floor. The lounge offered some drinks and food which quickly vanishes and never gets replenished. Coffee machines are out of order. We spend the night there. We board at around 7, we don't take off until 9. We are given the reason for the delay from the captain: "the plane was late coming from America last night". After 10+ hour delay, we take off. Plane was old, lavatories were not in a good condition. Food was poor. The way back: flight from Sao Paulo leaves slightly late. We arrive in MAD ahead of schedule, however, at 5.00 am. Long story short: my 7.05 flight to Valencia is cancelled and I was put on the 14.30 flight, which is, what a surprise, delayed - we don't take off until 17.00. They did offer me a hotel for the layover, which was nice. But the rebooking process was as follows: had to exit the airport and go to the customer service desk at check-in level. There was no sign that says "Air Europa customer service". Nobody knows where it is, employees gave me the wrong directions. Customer service gives me a voucher for the hotel, but are incapable of printing a new boarding pass. I have to stay in line at check-in to get one. I make it back from the hotel at 13.00. Monitor says "delayed". Finally, a feisty employee was insisting that I check my small bag, because "it won't fit under the seat or overhead compartment because the plane is small". I asked if it's an ATR 42. She says "yes." I say, I've flown that plane before and my backpack will fit. I keep my backpack, it fits with no problem.
| 2
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Grupo AirFrance-KLM
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✅Verified Review| I flew Air France economy class on the A320 from Sofia to Paris in September 2015. The seat was uncomfortable and I did not find the flight attendants helpful. The food did not offer a choice, only one thing. But it was still okay for a short flight.
| 7
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Eurowings
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✅Verified Review| I flew Eurowings from Düsseldorf to Zürich after arriving with ANA from Narita. What a shock from ANA service and hospitality to Eurowings. Compared to ANA the cabin crew was just plain rude and annoyed. I got a Booking class including a Meal and Drink. But the Sandwich they hand out was terrible. It seemd other passengers had to pay even for water. Thats a bit cheap, feels like Easyjet. Cabin was dirty and trash from the previous flight laying around. The window was dirty. Thankfully the flight was nearly empty so there was enough space.
| 4
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Norwegian
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✅Verified Review| I flew Gatwick to Los Angeles and returned from Oakland to Gatwick. I cannot rate Norwegian high enough. Check-In took less than 5 minutes on both flights, I used the self-service at Gatwick and it was extremely easy to use. Boarding was organised and fair, which meant you don't have to queue up for ages, you just sit until your row is called forward. I booked the bundled ticket which included seat reservation and a meal. Being 6'5 the extra legroom seat was very roomy, I didn't feel uncomfortable at all during the flight. There was enough movies/Tv shows on the IFE to keep me occupied. I really like that the cabin crew don't come up and down constantly like on a short-haul low cost flight with a trolley, you can just order snacks and drinks from the IFE screen. Aircraft was clean and seemed brand new. The food was standard like all airplane food, it was nice that you get a second meal during the flight too. Cabin crew were nice and professional, I dropped my phone during boarding at Oakland and the cabin crew were so helpful and managed to get the dispatcher to find it for me. Oakland airport itself is amazing coming from San Francisco, its a short ride on the subway and much less busy than SFO. I got through security in minutes. Bags arrived in less than 10-15 mins at Gatwick. It was such a good experience and I paid next-to nothing for the flights. Will 100% book with them again. Norwegian has mastered the low-cost long haul product.
| 10
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EasyJet
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✅Verified Review| I flew Glasgow to Stansted on Friday 27th January at 11.55, returning on 28th January at 13.40. Flight down was delayed an hour and flight back was on time. Flights were only an hour, so comfortable enough. Good selection of food and drink to purchase on-board. The cabin crew on Glasgow to Stansted route were friendly and bubbly, particularly the cabin manager. The crew on the Stansted to Glasgow route were not as friendly and didn't engage with passengers.
| 8
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EasyJet
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✅Verified Review| I flew Hamburg to Gatwick on May 12th. Flight 2 hours delayed. I had to get a cab at the other end as it was 1am. I flew back on May 19. There was a thunderstorm over Hamburg and we were diverted to Berlin. Assurances from the Captain we would all be taken care of by EasyJet turned out to be empty words. Apparently people with hand luggage were taken off somewhere in a bus. The rest of us waited an hour and a half for our luggage by which time it was midnight and not an easyjet person to be seen. I was able to phone my son who lives in Berlin but others were trying desperately to find hotels and trains. Whilst the storm caused the diversion I think it was very bad that easyjet abandoned us in Berlin.
| 3
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Grupo AirFrance-KLM
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✅Verified Review| I flew London Heathrow to Paris Charles de Gaulle with Air France on the new Boeing 787. This aircraft is being used on one of the daily rotations between the cities. We left 20 minutes late but arrived on time. Full IFE, which I did not use for this short trip. It's worth noting that unlike British Airways penny pinching, Air France still give hot drinks, water and a snack free. Crew very good.
| 10
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Air Europa
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✅Verified Review| I flew Miami to Madrid on a fairly new new Air Europa Boeing 787. Having flown them before, and expecting especially cramped quarters I was pleasantly surprised by the layout. Economy seats are 3x3X3 and reasonably roomy. I understand the seat width to be 17" but it seemed ok for me. They provided a hot meal followed by a breakfast or a pizza type snack an hour or so before landing. The IFE was pretty extensive, offering movies, TV shows, games, etc, There was a choice of English or Spanish. The air fare was about $650 r/t, but they charge $25 per segment, for an advance seat assignment. Considering the low base fare, I paid for it, though it looked like you had plenty of choices of seats left till just before boarding. Take your chances. Everything on time, or close to it. Cabin service fine and frequent. Would gladly take them again.
| 9
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Wizz Air
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✅Verified Review| I flew Riga to Luton with Wizz Air at 6am. I chose this flight because of the convenient pre 9am arrival time in London, so I was able to start my day in Riga and still make work on time back in London for 9.30am. I was pleasantly surprised at the quality of Wizz Air's brand new A320 aircraft and the friendly staff. I traveled to Riga with Ryanair from Stansted, and the difference in Cabin quality, staff friendliness and overall journey experience was huge. I have read some quite bad reviews with Wizz Air, and I am sure when things go wrong they go really wrong - but this was a pleasant, uneventful flight that made it London 20 minutes early. Overall, it was no BA, but miles ahead of Ryanair.
| 7
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SAS
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✅Verified Review| I flew SAS for the very first time (Copenhagen to Milan) as the last segment of my return trip from USA to Italy with Icelandair (indeed it was a code share flight): everything went smoothly and I had a very pleasant trip with them. Upon landing in CPH at dawn coming from Iceland, I walked to the Service Desk where I got my boarding pass within minutes, then enjoyed the very pleasant Kastrup airport before proceeding to my gate. Flight took off on time, operated by a very clean A320 with elegant interior. Service on board was friendly and professional and pilots provided plenty of information during the 1h45min hop to Milano. I could't have asked more for the final leg of my (long) trip back home from Seattle.
| 9
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Turkish Airlines
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✅Verified Review| I flew Turkish Airlines from Bodrum to İstanbul on April 18th 2016. The food and refreshments were excellent and service was good. The staff were helpful and the overall flight was satisfactory. Thanking Turkish Airlines and looking forward to travelling again in the future with you.
| 10
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Turkish Airlines
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✅Verified Review| I flew Turkish Airlines from Chicago to Istanbul and back, both flights were good, some delay leaving Chicago. Inflight service was good, flight attendants very pleasant and helpful. I look forward to fly Turkish Airlines again.
| 8
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Turkish Airlines
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✅Verified Review| I flew a total of 4 Turkish Airlines flights on my recent trip to Europe, from New York to Paris CDG via Istanbul, returning from Frankfurt to New York via Istanbul. The cabin crew were warm and friendly, food was quite good for aircraft food, especially if you are a fan of Turkish food. Expect a small salad, a yogurt/tsatziki sauce, choice between a chicken dish and a beef dish, with the lighter meal consisting of a pasta dish. There's warm bread and I've eaten more hummus on those four flights than I have in my life. The new A330s have a great entertainment system, with a nice multi-touch display, live TV, and wi-fi (purchase necessary). The slightly older A330 going from IST to CDG also had an older touchscreen display but was a bit unresponsive to input. The actual movies and TV shows were the same regardless of the hardware and so it was easy to overlook the hardware troubles. There is decent legroom although you start to feel a little claustrophobic once the person in front of you reclines back. For longer flights, they provide a little pouch of amenities like an eye mask, ear plugs, slippers, lip balm, and a toothbrush/toothpaste. For the price I've paid, I found the flights to be a genuinely pleasant experience and I would definitely fly with them again.
| 8
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Iberia
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✅Verified Review| I flew from Athens to Madrid a few days ago with my family. It was a 3.5 hour flight. The flight was on time, they are very punctual. The stewardesses were kind. As a Spanish airline they speak Spanish and English too. Also I could heard some explainings in Greek (good thing for the people from Greece). The legroom was quite smaller, but the seats were very comfortable. It was a "short" flight so they didn't serve food. It was a nice experience with Iberia. I recommend it!
| 7
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Norwegian
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✅Verified Review| I flew from London Gatwick to Boston Logan and return with Norwegian. I ordered vegetarian meal when booking the flight. They served me under-cooked rice and some bland boiled vegetables. You are better-off carrying packed food. The cutlery pack given to me was missing a fork, so I switched the attendant light on 3 times and each time the cabin crew switched it off centrally without bothering to see me. The breakfast given to me on my return flight was not vegetarian and they told me they had nothing vegetarian. The entertainment selection is out dated and small. They are cheap in every sense of the word. Hope will not have to use Norwegian again.
| 2
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Iberia
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✅Verified Review| I flew from Madrid to Zurich on a mileage reward flight in Iberia's economy class. The flight was only about 1/4 full and therefore, the friendly cabin crew offered the passengers of the economy cabin to take a seat in the first economy rows with better sitting comfort. I did not use the catering service. The only point which i found not okay is the lack of any cleaning of this aircraft before departure - table, seats and floor not clean at all.
| 5
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Turkish Airlines
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✅Verified Review| I flew from Munich - Istanbul and back. I think, Turkish Airlines are in fact the best European Airline. I also fly a lot with LH or KLM/AF (in Economy). You can't compare them with TK. The airplane seemed to be new. Both flights were with an A321. On both ways, there was IFE with a large choice of different international movies and documentaries. Never seen this before on an A321 or/and on short-haul. The flight time was enough to watch one movie. However, When you watched a movie and had your earphones on, the cabin announcements were so loud. Food was delicious. At first you get a turkish delight. For the meal, you could choose between Turkish meat-balls and something with chicken. I had the meat-balls which was great. Alcoholic drinks were free. I took a beer and a freshly squeezed orange juice. The staff were nice. Seat comfort is ok. I'm 5ft. 10in. I had enough space to the front and for my legs. The space to my neighbour was fine. I highly recommend TK even in economy class.
| 10
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SAS
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✅Verified Review| I flew from Stockholm ARN to Hong Kong HKG in April 2016. I got a great price so SAS Business seats were well worth it. I flew on an SAS Airbus 330 (Bele Viking was a new and modern airplane). The food and service were terrific. I had good inflight entertainment. The seat was wonderful. I slept undisturbed for six hours. The toilets were very clean for the entire trip. I flew back to Stockholm ARN aboard SAS Plus, again lovely service. The plane left according to schedule and landed perfectly. I would fly SAS again anytime.
| 10
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SAS
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✅Verified Review| I flew from Stockholm ARN to Hong Kong HKG with SAS Airbus 330. Long haul flight in SAS Plus. The flight was comfortable in the new SAS cabin. The cabin crew was excellent and the onboard wifi and entertainment system worked very well. The aircraft was clean according to the highest standards. I definitively recommend SAS for long haul flights.
| 10
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Vueling
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✅Verified Review| I flew from Zurich to Lisbon on the 24th August 2016 and there was an issue with the cockpit door. More than three hours later the issue was resolved. I flew them again on the 29th August from Zurich to Luton. Flight was on time but then we were on the runway for 1 hour only to return back because there was a technical issue. It's not all that cheap and an absolute waste of valuable time.
| 1
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Air Europa
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✅Verified Review| I flew with Air Europa from London Gatwick to Madrid for the first time. I found the website logical and well planned. Check-in was quick and pleasant and although there was a delay in departure this was managed well. The cabin crew were well presented and pleasant and served snacks and drinks one could buy. Drop down screens played some items related to Madrid and I have to say I found the seats very comfortable. Information was clear and connecting passengers were provided with good details by the crew. I would gladly travel with this company again!
| 7
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Grupo AirFrance-KLM
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✅Verified Review| I flew with Air France Sofia to Paris return for a short business trip. I was pleasantly surprised that they have started serving hot meals (comparing to a flight a took with them again to Paris in May last year). The overall experience is satisfying for the price, especially considering the aircrew service . It should also be pointed out that both flights were right on time without any delay.
| 9
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Grupo AirFrance-KLM
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✅Verified Review| I flew with Air France from London to Bangkok via Paris Charles de Gaulle, I enjoyed both flights. Boarding was fast, flight attendants were attentive and friendly, good inflight entertainment and the food was quite nice compared to other airlines. I do travel very often and Air France is one of the best airline in Europe. Looking forward to fly with them again soon.
| 10
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Grupo AirFrance-KLM
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✅Verified Review| I flew with Air France from Paris Charles de Gaulles to Nice Côte d'Azur and It was an enjoyable journey. The aircraft was looking new and clean, cabin crews were smiley, friendly and helpful. Really enjoyed flying with Air France.
| 10
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Jet2.com
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✅Verified Review| I flew with Iberia express LGW to MAD and back. Check-in was speedy at LGW (staffed) and MAD (Self baggage tag). Aircraft were old and dirty. On the outbound flight, there was old boarding passes of some other passengers in the backseat pocket. Cabin crew was alright, but one was weirdly strict regarding on cabin bag - only big items could be allowed to place in the overhead compartment, even though there was lots of space in the compartments. Seats were extremely tight, and I felt it tighter than on Easyjet. I didn't feel confortable in either flight taken. Iberia express flights had a special wifi which allowed passengers to browse certain materials provided, which was quite nice. All in all I would not mind taking it again, but I would choose another airlines if the prices are similar.
| 6
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SAS
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✅Verified Review| I flew with SAS three times in May/June 2016, from London to Oslo, Oslo t5o Stavanger and Stavanger to Copenhagen. In general the cabin was clean, seats and legroom good enough for short haul. The service from the attendants were alright although nothing special. I'm 21 years old and thus were able to find some good prices with SAS youth fare, with OSL to SVG and SVG to CPH both around £30. The only complaint was there was no free drink other than tea or coffee for a full service carrier, although this is no longer unusual now. I don't expect a meal for short-haul at such a price but a cup of juice or something will cost more than tea/coffee? Generally still a better choice than LCCs with the price they offer.
| 7
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Turkish Airlines
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✅Verified Review| I flew with Turkish Airlines from Kuala Lumpur to Munster (via Istanbul) and returned from Berlin to Kuala Lumpur (via Istanbul). All flights departed and arrived on time. The aircraft was clean and fresh, as well as the cabin crew. The seat was comfortable and the temperature inside the aircraft was set to a perfect one for me. The food was also very nice and delicious. However, the food tray did not sit properly on the table. The bottom side of the tray was not flat (it might be deformed due to the heat from previous meals) so it moved every time I used a knife or spoon on the food. It happened on all the four flights. The cabin crew and ground staff were very kind and polite. The inflight Entertainment was excellent, but the touchscreen (on some aircraft) was not as responsive as I expected. Overall, enjoyable flights and I will fly with them in future.
| 9
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Turkish Airlines
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✅Verified Review| I flew with Turkish Airlines from London Heathrow to Seoul via Istanbul on the 28th of June. During check in for the bag drop, I found that my seat reservation had been changed, unknowingly, which was a disappointment considering I had reserved my seats with the company via telephone. Upon taking my seat and checking out the IFE I found that the Map screen wasn't working at all, which was another disappointment, I'd seen one person call the flight attendant asking her the same thing. The entertainment, meaning the music and movie selection was good but not great. Nothing that was particularly new. We were given Turkish Delight as soon as all the passengers were settled down - it was A nice unique touch to their service. The flight attendants were dressed smartly and were attentive, however, looked moody and tired. The food service was brilliant. I chose the pasta option and it was very good. The side dishes accompanying it were very good also. Their Homemade Lemonade with Mint was really refreshing. The flight was proceeding ahead as normal until we landed and were at the gate ready to disembark the aircraft. We were told to take our seat's because the airport authorities wouldn't let us off. We were not aware of the issues at Istanbul's Ataturk Airport. The crew didn't mention it to us but people slowly started to find out. We were held on the plane for 6 hours, without any food - water was available but the crew had run out of cups which made it difficult for people to stay hydrated. After disembarking the plane via stairs, we were rushed off into Terminal Buses to take us to the airport entrance, once it was safe. By this time it was 2am and I had missed my connecting flight. It was canceled due to the incident - all flights were. The amount of stranded passengers in the terminal was overwhelming, and to see that no Turkish Airlines staff were there to assist us with the queries we all had was shocking. In incidents like these, when these things happen staff should be there to assist with the backlog of passengers. I ended up waiting until 9am for the information desk to open to re-book my flight to Seoul. When I finally got on the flight to Seoul, the service was immaculate. Everything worked and the flight was great. We were given Turkish Delight and Hot Towels, including complimentary amenity kits and a menu which clearly stated what the meal options were. Snacks anytime you wanted and the flight attendants regularly came with drinks to keep everyone quenched. The flight attendants were attentive and friendly and it was generally a pleasurable flight. The only thing I'd say having been on two flights was that I felt we were being treated like royalty on the longer long haul flights and less attended to on the shorter ones i.e London to Istanbul - we didn't get hot towels or much attention. Overall their in-flight service is very good, food is top notch, however, their ground staff could do with more training in customer management.
| 7
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Vueling
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✅Verified Review| I flew with Vueling from Prague to Rome and back on their A320. After reading the reviews here I got quite nervous, but overall had a pleasant experience with Vueling. Most of the reviewers here expect to get a luxurious service on a cheap flight, but you pretty much get what you pay for. Our flight was on time, check-in and bagging was okay, customer service was pretty pleasant both on the ground and in flight. The seats are okay for short to medium flights and there is no inflight entertainment provided. The food and drink selection is pretty wide with some menu combinations available. All in all, I received slightly above average service for a cheap price so cannot complain that much. Personally, I would recommend Vueling to others based on this experience.
| 7
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Wizz Air
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✅Verified Review| I flew with Wizz and I guess I got unlucky with a particularly annoying crew. It was their last flight of the day (they told that to passengers on numerous occasions). At the end of the flight, while we were descending and the seat belt sign was turned on, a cabin staff approached me and requested I put away the bag I had under my seat from food I had earlier, to which I asked her if she could throw it away for me as I don't have any other place to put it (I already had hand luggage there as there's no space in the overhead). The staff got really upset at me and replyied and this is a quote "do I look like I have gloves on? I am not a waitress". Worst airline and most arrogant staff.
| 2
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EasyJet
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✅Verified Review| I fly EasyJet weekly between London and Budapest so have accumulated a representative view of their service on this route, and tonight's flight from Budapest to London is not unusual. It's cheap, they fly to Gatwick, planes are new and crew professional and friendly. The flights are almost always late, due to ground handling issues. Twice this week, I have been delayed (1 hour tonight, 2.5 hours Monday) due to the water not being cleared and replaced on the aircraft when it should. On Monday this resulted in me getting to my apartment 3 hours late at 1am. Tonight this resulted in passengers flushing the toilets manually using bottles of mineral water provided by the crew and using a hand sanitiser to "wash" hands. For the second time this week, there was also no hot or cold food. Tonight, not for the first time, we were then dropped at the South Terminal at Gatwick rather than the North as scheduled, leaving people to find their way to their cars, taxis or friends at the other terminal. I have now reached the point where if I have a choice of airline on a route, I will choose another than EasyJet, even if it costs substantially more. I used to be a fan of EasyJet, but having become a regular flyer with them over the last year, I can no longer recommend them.
| 1
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Grupo IAG
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✅Verified Review| I fly between Dublin and Manchester most weeks. With Aer Lingus, the flight is usually reasonably comfortable - the arrival process is often a nightmare. Arriving at Dublin late at night, the aircraft usually parks away from Terminal 2 and there is a long long walk through a labyrinth of internal corridors. As noted by another reviewer, if it is an Aer Lingus regional flight, a compulsory bus tour of Dublin Airport is added to the experience. Arriving at Manchester on Aer Lingus also involves being bussed around that airport. Last Monday, the ground crew decided to economise on the number of buses. Our bus took an age to get to Arrivals. A hot day and severe overcrowding on the bus caused some passengers to panic. Not a pleasant experience. Aer Lingus does not speak to passengers. I could not find a phone number and I am told that Customer Services doesn't have a phone. Very good for cost control and efficiency, I am sure. Not so good if they want repeat business. Aer Lingus advertises itself as Ireland's only four star airline and I think it likes to portray itself as a traditional full service airline. Where UK/European flights are concerned, I think it's definitely a no frills offering.
| 3
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Norwegian
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✅Verified Review| I fly two or three times a year from New York to Europe for the past 5 years, and I have never had such a bad experience. My flight from CDG to JFK on 01/01/17 was scheduled at 7.35 pm, got canceled after waiting 4 hours in the aircraft because of improper technical maintenance. We were all disembarked at midnight with buses (the aircraft did not get to a gate), which took another hour. No one to give proper information and not able to contact the company. We were all relocated to a very cheap inn (Ibis budget), in the smoking bedrooms which were a disaster. No dinner was served. The next day, our replacement flight was supposed to take off at 1.30pm, then 2.30, then 5.30, then 6.00, and finally took off around 9.00 pm. We had to board by bus, again, no gate connected. When landed in JFK, another wait of 1 hour before getting off the plane because the logistic was not in place and they could not open the gate. Again we took buses. We had almost no communication and only 1 breakfast and 1 sandwich over the total of 62 hours in transit. This is not acceptable. Will never book Norwegian again.
| 1
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Norwegian
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✅Verified Review| I fly with Norwegian twice every month, because I have business in Paris and like Orly airport much more than CDG and it is closer to my home in Paris. Flights are often delayed, information about delay missing, no communication with passengers. I can live with that as the prices are relatively low, even though Finnair doesn't cost much more and has better customer service, but it flies to CDG. Staff onboard is normally very nice and helpful, Internet works well, no complaints. I had extremely unpleasant experience with Norwegian customer service after last trip to Helsinki from Paris. As a frequent flyer I got some benefits from Norwegian like free baggage and seat reservation. I barely use them as I always travel with hand luggage only, but when I was coming back from Paris last time I decided to take big bag as I thought I had it included because of my "reward". As was stated in the email I got, I had free bag to all the flights with unlimited use. When I got email about this reward there was no info of how to use it, nor there was on the webpage showing my account and rewards and benefits I had. I assumed I could just take a bag and register it. It appeared to be impossible and at the airport I was supposed to pay 50 euros. I could not pay in the baggage drop so I was supposed to run and search for the place to pay as the lady on the counter didn't speak english. Eventually, I almost missed my flight. I sent email to Norwegian customer service but after 2 weeks there was no reply. I sent one more email and got a reply that "all information was on our webpage, good bye". I feel mistreated and very upset, as if I knew how this works I would just travel without bag and would not have to experience such a stressful situation.
| 5
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Wizz Air
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✅Verified Review| I fly with Wizz Air every week on the same route from Birmingham to Budapest and have done for over year. Until a few months ago they were generally on time with the occasional delay. I am unsure what has changed but every weekly flight I catch in both directions for the last 2-3 months is late, generally 1 hour late arriving. I used to think Wizz Air was a good airline, good value and reliable but I now dread my weekly commute due to constant lateness. Very disappointing Wizz Air!
| 3
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EasyJet
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✅Verified Review| I fly with easyJet at least three times per week. Yesterday's flight from Edinburgh to Gatwick was delayed by an hour. We then lost time for some unknown reason and arrived even later. When we arrived at Gatwick the pilot couldn't park the plane and we had to wait another 30 minutes for a tug to push the plane into position to enable the jetty to be attached. If I wasn't tired and hungry it would have been comical. Today boarding should have commenced 50 minutes ago, we have been left standing for 50 minutes with absolutely no explanation in the sweltering heat of the departure lounge. So it looks like my return journey will have a similar farcical delay. If you are flying the Edinburgh to Gatwick route, do yourself a favour and use British Airways. You will be surprised how similar the fares are. And for the record, I am not a British Airways employee, I am a disgruntled Easyjet customer. In conclusion, I only have myself to blame for booking a flight with Easyjet, I guess it's time for me to practice what I preach.
| 1
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Norwegian
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✅Verified Review| I frequently fly to Europe from LA every month and a half, and always choose Norwegian. They are the equivalent of Southwest in a European, low-cost carrier. It's super easy to fly with them, with their cheap prices and ease of changing flights. I always fly economy and buy the package of a bag and a meal, and I find it to be very comfortable. With their friendly staff and easy check-in, I've never had any problems with Norwegian. The food is decent (you get what you pay for), but their in-flight entertainment system is excellent, on my flight to London from LAX in March they already had LaLa Land! They have plenty of movies and shows to keep you entertained for hours, and on the short flight from London to Helsinki they had free wifi. Since I'm a frequent flier I usually check-in 2 bags (sports equipment), and have never had a problem. I also change my return date frequently since my schedule is always changing, and have only had to pay 90 euros to 100 euros, but never more than that. Plus I'm a Norwegian rewards member so I get cashpoints for flights, hotels and lounge access, which you can apply towards any flight right away (no needing to wait until you get 30k points to use towards a flight, you can use it instantly). Either I can wait a couple months and get a couple hundred dollars off, or I can use it the next month and get $20 off. Norwegian is easy and I'll continue to fly with them.
| 10
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Norwegian
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✅Verified Review| I guess my mistake was not knowing that Norwegian is a low cost airline. My flight was certainly not considerably cheaper than others. The plane itself was fabulous. Huge, very roomy, clean, individual TVs for everyone with movies and USB ports for charging devices. The app wouldn't allow my friend or me to check in online saying that check in needed to be done at a kiosk. Ok. I was on an 11 hour flight from London Gatwick to Oakland California with no water. I didn't bother to pre-order a meal because I've never needed to with other airlines. I figured I'd get my complimentary drinks and snacks and that there would be plentiful options for meals onboard. While everyone around me was being served hot meals with tea and coffee and snacks, I sat there confused. When I asked if I could have some coffee the stewardess asked if I had prepurchased a meal. I had planned on purchasing food onboard the flight, but options were limited. The"hot snack was a grilled cheese with one thin slice of ham for $7. It tasted fine. The flight attendants rarely came by, twice I hit the call button and no one showed, but other parched passengers like myself were walking to the flight attendants station to ask for water which they were then provided a cup of room temp tap water. At least I had movies to keep me occupied. Good luck if you get cold, need a pillow, or forgot your headphones because they will charge you. For the last short leg of my journey home I flew Southwest Airlines and for my less than one hour flight from Oakland to Phoenix I had caring flight attendants and drinks and snacks.
| 2
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SAS
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✅Verified Review| I had a SAS flight from Oslo to Hong Kong via Stockholm. Business outbound and premium economy (SAS Plus) inbound. Great service and a fresh new cabin on the A330. The premium economy cabin is spacious and one of the most comfortable premium economy cabins I've had. Business had great capsuled flatbeds. Wifi was stable and available during the flight except from the Chinese airspace. Food and drinks were tasty and good. Staff were helpful and service minded, but there is a small gap up to Qatar, Thai, Singapore and Emirates in terms of service level. Overall very satisfied.
| 9
|
Wizz Air
|
✅Verified Review| I had a business trip in Palanga, so I took Wizz Air from Luton to Palanga. In Luton, service was a bit friendlier, but the plane was dingy and my tray kept opening up after too much movement from either flight or passenger in front. The flight was delayed 1 hour for some reason. On the way back to Palanga, service was awful at the airport, talk about rude! I had to pay for my carry on bag this way (come on, who makes carry on bags as small as requested!?) and got attitude from the lady at service desk. Wizz Air has great flight times and prices, but Ryanair wins hands down (Ryanair are on time, carry on bag is a decent size, and friendly service).
| 3
|
Pegasus Airlines
|
✅Verified Review| I had a connected flight ticket from Amsterdam to Zaporizhya via Istanbul SAW. The flight from Amsterdam to Istanbul was fine, but then my flight to Zaporizhya was cancelled. Airline representative in Istanbul SAW airport was not so friendly and didn't want to speak English, when only few of passengers could understand Turkish and helped to understand to others what's going on. Representatives said the reason why flight is cancelled was the weather issue in Zaporizhya, however contacting my relatives in Zaporizhya I've heard that the weather was fine. The procedure of taking all of us out to the hotel from the airport took more then 4 hours, with lots off stress. For the main question "When will we have the flight to Zaporizhya?" no one of representatives did not give a clean answer. Someone said - "you can change your ticket and fly to Kharkov and then go back to Zaporizhya by yourself, without any provided transport from the airlines", someone said - "don't worry your flight will be arranged next day at 13:00". Also many passengers received the text message with apologies from Pegasus Airlines about cancelled flight due weather issues and that there will be a flight next day at 13:00. The next day when all passengers checked out of the HolidayInn hotel the receptionist gave the information that there won't be a flight to Zaporizhya and we have to check in again and stay in the hotel another night. So far the passengers and me included still in Istanbul waiting for another changes. I'm very disappointed with Pegasus Airlines service and would not recommend it, unless you don't mind to waste couple of your days for your trip.
| 4
|
EasyJet
|
✅Verified Review| I had a flight from Paris to Nice on 17 July 2017. They cancelled our flight. After doing 3 hours line in customer service, staff very rude with attitude told us they can't do nothing, only next day at night they can send us in another flight. We have to buy a ticket in another airline (we need to be in Nice that day). I may the claim on line they said I will have my money back in 14 days. Its been more than 2 months. I haven't receive my money yet. Call every day, no answer, send more than 30 e mail no answer.
| 1
|
Grupo AirFrance-KLM
|
✅Verified Review| I had a not so good experience with Air France flying from Delhi to Rome via Paris. The service was below airlines like Lufthansa and Singapore. Crew were not very helpful. The food was also not up to the mark. Had a 1 hr gap between connecting flights, no ground support was there to help at CDG and further luggage did not arrive. Whole day got wasted in collecting luggage.
| 6
|
Vueling
|
✅Verified Review| I had a reservation with Vueling for me and my wife, Lisbon to Zürich on 1st August. Because we acquired the tickets a few months before, we also bought the extra flexfly service, which allows you to change the flight without the extra charge. On the 29 July I tried to change my flight online, while keeping the original flight for my wife. On the website it's possible to change, but after I selected the date the flight was immediately changed for the 2 passengers. No confirmation was asked. I called Vueling to undo this change. They refused to undo the changes, and asked for 300 euros per passenger to book it back to the original. This was 5 minutes later after, and they asked for 600 euros to book it back to the original. I asked to speak with the manager, and was told she has no time. My wife call again one hour later, and again they were extremely rude, and the manager was also not available to speak. I had to other alternative than buying another ticket for my wife, for different dates and on very short notice. Vueling should be ashamed of the way they treat customers. I will never buy another ticket with Vueling!
| 1
|
Turkish Airlines
|
✅Verified Review| I had a return flight Brussels-Dakar via Istanbul. I got my flight Brussels-Istanbul on 15 July. However, due to the political situation in Turkey, my flight Istanbul-Dakar on 16 July was cancelled and I was stuck at Ataturk Airport. After queuing for 7h30, I was informed there would be no flight to Dakar for the next three days and was sent to another desk. After another 1h I was informed there was a flight to Dakar the day after, but the boarding flights were printed with mistakes. On 17 July, Turkish Airlines put me on a flight back to Brussels. Therefore, I have never used my partial tickets Istanbul-Dakar and Dakar-Istanbul and they have committed on their website to refund these tickets. However, they are now making it a nightmare to claim back. Throughout the situation, no communication was provided to travellers, staff assistance was poor (the first food provided arrived after more than 10h), and even now the support provided is just not acceptable. There was never an apologies or concerned expressed. You do not want to be stuck in Turkey in the middle of a military coup and have to depend on them.
| 1
|
SAS
|
✅Verified Review| I had an SAS ticket from Helsinki to Örnsköldsvik via Stockholm and back for me and my luggage. SAS lost my luggage during the change in Arlanda. I reported about the lost luggage in Övik airport as guided by the very helpful and friendly airport personnel. The airport personnel gave me a document to with necessary references as evidence of recording the lost luggage. SAS failed to deliver the luggage to me (despite promises) on the following day - instead I finally got the luggage around 48hrs late when arriving back to my hotel at the 3rd night in Övik. Due to the really slow luggage delivery of SAS I had to go to a local shop in Övik and buy some toilet consumables and underwear. SAS rules say that in this kind of cases they pay the costs of buying the supplies. I tried to send a report to SAS Customer Care with a copy of a document I got from Övik airport. I was responded that SAS is not able to process my request because they do not have access to their sub-contractors system to check the report of my luggage. They advised that I would need to contact the sub-contractor by myself! Unbelievable considering that I had a travelling contract for me and my luggage with SAS.
| 2
|
Grupo AirFrance-KLM
|
✅Verified Review| I had an absolutely terrible experience with this airline. Originally my flight was delayed and at the gate we were being told that we were going to be able to board soon. The pilot would come on and keep pushing the boarding time back. Finally after spending over almost 5 hours waiting to board we were told that our flight was rescheduled and we wouldn't be able to leave until that evening. I was hours away from home and extremely upset. The customer service representative that I spoke to was extremely rude and claimed that there were no sooner flights with any other airline. I asked her to check and she kept saying that there was nothing. I asked to speak to her supervisor and she actually told me "no I had to listen to her first" before I could be transferred. When I eventually got in contact with a supervisor (45 minutes later) I requested to file a complaint in regards to how I was being treated. The supervisor refused to give me anyone's names, employee ID numbers, or any type of reference to my complaint and claimed it'd be noted on their file. After over two hours on the phone trying to get the issue resolved/being told they checked numerous times and no sooner flight was available I went online and found a sooner flight within 5 minutes! They claimed that they didn't see that flight and I was rescheduled for it. The whole ordeal was mentally and physically exhausting as I spent the whole day at the airport and ended up missing a day and a half of my trip to Budapest! I've traveled frequently but this time the customer service was horrific.
| 2
|
Air Europa
|
✅Verified Review| I had booked a flight with Air Europa from Malaga to Paris in October and I was denied boarding at the airport. I had previously tried to check in online but it was not possible. After being denied boarding I was offered a flight which would give me a sleep over in Barcelona and it would make me 24hrs delayed to Paris. I was also offered 250 Euros as compensation. I never got any money from the airline and after being in contact with customer service multiple times they tell me there is nothing they can do. I find the service insanely bad and I will never choose this airline again.
| 1
|
Turkish Airlines
|
✅Verified Review| I have been flying Turkish Airlines regularly because of the non-stop service between Kuala Lumpur and Istanbul, despite experiencing spotty baggage and ground crew service. However, the most recent IST-KUL flight will be the last. Check in counter agent was rude, refused to maintain eye contact or answer questions regarding change of seats, continued to engage in conversation with the agent at the next counter and when pressed, replied that his English is poor. I had told him that is unacceptable and that he was rude. He had no response and essentially invited me to file a complaint. I did via on line with Turkish Airlines. On board service was non committal. I sense a deterioration within the airline. Seat comfort was average. Turkish Airlines aspires to be a global airline. They need to improve.
| 2
|
SAS
|
✅Verified Review| I have flown SAS business and economy a few times in the past but was appalled with the quality of service in the business class on the flight from Chicago to Stockholm this morning. The purser first insisted that the blanket be kept away during take-off, although it was 10 in the night while boarding the flight and when asked the reason for the same, he rudely says -'haven't you seen the TV?!' (Although the TV msg failed to state that blankets cannot be used during take-off) then the dinner was bought with the wrong selection of meals (perhaps it was my English- but salad and scallops certainly do not sound the same!). Then the head purser brings milk instead of cappuccino (as requested twice), after all of these seemingly poor judgements is customer service the lady drives her cart into my feet knowing well that I was stood by the aisle seat on my way to the loo. All of the above incidents took place in a span of 8 hours and neither of the 4 different staff had the courtesy to excuse or apologise for their poor manners or service. I can say that Swiss and Lufthansa service is way more pleasant and fulfilling.
| 1
|
Norwegian
|
✅Verified Review| I have flown several times recently from Malaga to Manchester with Norwegian and everytime it has been late. Usually about an hour late but even then often you are not notified until inside the airport and stuck inside. I decided to check on flightstats how many times they were late and it's almost daily. On the 25th nov I had a flight back to Manchester with them at 16.05pm and knew they would be late by 45-minutes to 1 hour. I decided not to enter the airport on arrival at 2pm but instead just checked the monitor. To my shock they were delayed until 7pm. On asking the Norwegian office they said there was a lack of crew and they needed a rest. I told him that perhaps this airline won't be around much longer as their lack of customer service and constant lateness is staggering. It makes me want to open my own business because the level of incompetence on this airline is staggering and i've flown a lot of airlines.
| 3
|
EasyJet
|
✅Verified Review| I have had the missfortune of flying with Easyjet 3 times in the last 7 days. The first flight was delayed by 4 hours (Catania to London). The second by 1 hour (London to Madrid) and the third (Madrid to London) is so far delayed by 2 hours. They seem cheap when you buy the ticket but when you take into account all the extra money you end up spending due to their delays (rearranging transport, buying food, etc) and the stress caused it is really not worth it. I won't be flying with them again and I would not recommend them to anyone.
| 2
|
EasyJet
|
✅Verified Review| I have never had a problem with easyJet. Very happy with the service for the price paid and only had to pay extra charges once due to my bag being too heavy. Not exactly their fault! I am due to fly with them again on Saturday from Bristol to Glasgow and I changed my return flight for which they charged me an extra £30.00. However as this was within 24 hours of booking, I was fully refunded with no fuss having submitted a request for a refund via the website, when I'd noticed the charge. A message was left on my phone to confirm this. Again, never had any problems with easyJet and happy to fly with them.
| 9
|
Grupo AirFrance-KLM
|
✅Verified Review| I have not flown KLM for many years as I was unimpressed with their business product in the past but as a partner airline of Korean Air and the promise of an improved product I decided to give them another go. Flew from Incheon to Birmingham via Amsterdam. The new cabin is much improved however I was lucky enough on both inbound and outbound to get the single seats - I would have been very unhappy climbing over a seat mate as an individual traveler. The seat itself was very comfortable and I slept well. The major disappointment was the IFE the resolution on the screen was so poor it felt 20 years old and I couldn't watch for very long. Service was adequate but slow and sadly the food was rather boring for business class considering it was supposed to have been designed by a top Dutch chef. Overall my flights were fine but I'm unlikely to choose KLM again where Korean Air is available - their overall level of service is far superior. Final note never, ever serve warm champagne.
| 6
|
EasyJet
|
✅Verified Review| I have recently travelled with my family from Bristol to Malaga 10/8/17 on the 6.05am flight and I cannot thank the staff on the flight enough. My two year old had been poorly before we flew and she was sick on the flight and they acted very quickly and without a fuss. Within minutes we had a new seat cover, seat belt and bottle of water for her. They continued to check on her for the whole flight! I would like to thank staff who were so efficient and helpful during the flight! Very professional service! I would travel with my family with easyJet again.
| 10
|
Turkish Airlines
|
✅Verified Review| I have taken Turkish Airlines flights from Mumbai to Dublin via Istanbul return flight multiple times - last one was March 2016. Boarding in Mumbai was fine on time. Food (Indian vegeterian) was good, cabin crew were helpful and asked us if we need baby food. Transit in Istanbul is the only worst part (so far) of this airline. Plane doesn't park at aerobridge and you need to take shuttle bus from plane to airport. Walk from airport entry gate to lounge is long. No pram for family travelers. You need to go through a security check before reaching transit area or lounge. Walk from airport gate to lounge is long without enough travelevators and you need to cut across crowd in congested area. Turkish Airlines Lounge in Istanbul is excellent - plenty of variety of foods and drink. A nice children play area and changing room. Flight from Istanbul to Dublin was almost empty. Cabin crew suggested us to leave bassinet seat and go to back of the plane and occupy a 3 seater. It was good suggestion, our baby slept peacefully there. Return from Dublin was an issue, at airport all display boards showed flight will depart from gate 307 (?), when we reached there 10 min before gate closure, we didn't see a single staff or notice there. We thought gate closed and everyone left, but wondering how come they closed and left 10 min before schedule closing time. Got panicked. display boards still showing gate #307. In this situation I thought to check with nearby gate staff but it was unmanned - the other adjacent gate was behind a wall. Went there, and boarding was happening at gate 308. But wondered why display boards are showing wrong gate and if it is wrong gate, then airline's responsibility to put some note, notice at gate #307, so that people don't panic.
| 8
|
EasyJet
|
✅Verified Review| I have to take easyJet flight from Manchester to Geneva, Sunday-Friday almost every second week since June this year. 'Have to' because this is a cheapest option and the only option of direct flight from Manchester. If you have any flexibility avoid by all means as 9 of 10 flights delayed (and more than half of them on 1.5-2+ hours) and you do not fancy to spend half of your weekend at the airport waiting. EasyJet absolutely don't care for them it seems to be normal operation mode. For the next month going to book connection flights with other airliners as it simply is going to be faster than easyJet 'direct' one. Absolute and huge disappointment with that airline as no sign of any improvement for months.
| 1
|
Wizz Air
|
✅Verified Review| I have travelled 6 times this year to Sofia from Luton with Wizz Air and I am baffled by some of the low scores given by some reviewers. I have travelled extensively across the world on many airlines and have to say Wizz Air are up there with the best. They are not a full price however their staff are always helpful, polite and efficient. The food on offer is as good as can be expected, if you don't like it take your own. I have no hesitation in using Wizz Air, I feel safe, looked after and they don't cost a fortune. What do you expect?
| 8
|
Grupo IAG
|
✅Verified Review| I have used Aer Lingus twice now and I cannot thank the staff enough. I was traveling with my 80yr old father who required assistance, the OCS staff were so helpful especially in Ireland. Dads wheelchair was waiting for him and we where taken to our departure gates with no problems. On our flight from Hartford an air stewardess went above and beyond helping us, she was kind and considerate making sure my Dad was ok offering him tea and checking that he was comfortable. My only issue was when departing Ireland to go to Glasgow an announcement was made that anyone requiring assistance was allowed on the bus. So we went on the bus, however that was a mistake, we had to wait until all the passengers boarded and that took a while and it was freezing, then once we got off the bus we were not fast enough to get to board first, we where actually the last passengers to get on the flight, my father was cold and having difficulty standing. I would suggest those passengers who require assistance should be allowed to board first.
| 8
|
Wizz Air
|
✅Verified Review| I just travelled from Bucharest Otopeni to Perugia with Wizz Air. I can't understand honestly why I should avoid this excellent low cost company. Unsatisfied people must understand that the only risk for Wizz Air is to not read the rules on their website. It's not a scam. It's clear and you must read before writing a complaint. They offer a basic service at low value, I bought a place for extended legs and I also own a Wizz Air Frequent Flyer Card. I spent 50€ flying from Romania to Italy. The flight arrived 40 minutes early. The aircraft was new and comfortable. No noise. No offer of scratch cards, no pushy advertising. The FA's were nice and caring.
| 10
|
Vueling
|
✅Verified Review| I made the mistake of ignoring reviews like this and paid the price the hard way, just save the stress and pay the extra £50 to fly with someone else, probably BA. Both my outbound and return flights London Luton to Amsterdam were delayed 2+ hours. On the outbound trip we were forced to stand for nearly 1.5 hours in a queue and then in a stairwell, London Luton is also a horrific experience that should be avoided at all costs. Arrived 2 hours late in Amsterdam. My return trip was, if possible, even worse: the plane we were supposed to be on had a tyre problem. After numerous mixed messages (flight cancelled, flight going, flight cancelled, flight going) a different route's plane was sourced (they delayed that flight by 3 hours instantly) and we landed 3 hours late. Take note: Vueling do not make announcements, so if something goes wrong (delay, gate change etc.) they will not let you know. They won't call passengers, they won't give you updates. This caused a lot of panic and frustration which compounded what was already a stressful experience. To make it even more horrific, we all arrived after the last train to London from Luton Parkway. Cue mass panic and shared Ubers into the city at seriously high cost. Avoid.
| 1
|
Grupo AirFrance-KLM
|
✅Verified Review| I needed to change my return return flight Nice to Paris and AF at Orly told me to do it in Nice after my arrival. After queuing for over 20 minutes at the Customer Service counter, I was rudely asked 'don't you know there's no ticket office at Nice any more?'. When I replied that I had been advised to reticket here by Air France at Orly, I was asked contemptuously 'Well what do you think my job would be if I we reissued tickets here? I'd have a line of people and nothing else to do all day'. Air France poor culture of customer service never ceases to amaze me. Unfortunately I have no choice but to use them because they have a monopoly, but the airline is a disgrace. Always let down by ground staff. If I could give 0 stars in this category I would.
| 3
|
Air Europa
|
✅Verified Review| I now see I should have read the reviews on this site before spending money on our holiday trip to Havana : what an unmitigated disaster this airline is! Amsterdam to Madrid left an hour and a half late, nearly cancelling out our transfer time for the onward leg to Havana. At MAD we were told to go to Customer Service to get our flight rebooked and vouchers for a hotel. Unfindable office, no-one speaks a word of English, hordes of angry customers arguing at length with two overworked reps. Return: Same story but 4 times worse: arriving at airport three hours before departure, we are told that the flight is delayed. It ends up being more than six hours late. The complimentary meals had run out (275 stranded passengers missing dinner) seats were ridiculously uncomfortable so no sleep. Replacement aircraft was a A330-200 instead of the regular A330-300, so broken seats, no legroom, disgusting food. Entartainment system was 'down" but they have WiFi.(at a laughable cost, yes). Maybe indicative that the captain announced that he was proud of his passengers for not misbehaving.
| 1
|
Turkish Airlines
|
✅Verified Review| I often fly Turkish Airlines economy class, but this time I flew business class Istanbul-Riga-Istanbul. Turkish Airlines is my favorite airline, but business class exceeded all my expectations. In Istanbul Ataturk airport I could check-in and use the business class passage for migration/security control - which is very valuable in such a busy and crowded airport. Moreover, Turkish Airlines lounge is free of charge for business class passengers. The seats in the business class are wide and comfortable with ability to transform a seat to bed-like resting position. The in-flight entertainment is wonderful - from many new movies, channels, series, etc. Inflight service is excellent with very attentive flight attendants. The meal service was simply fantastic - bext to appetizers, there is a selection of 3 possible main course choices (but I did not like any of them (veal, shrimp, vegetarian), so I was offered extra choice of chicken - to my own surprise). I highly recommend this airline even with economy clas, and its business class is a delight.
| 10
|
Norwegian
|
✅Verified Review| I purchased a one way ticket on Norwegian for a direct flight from Gatwick to Denver. The original ticket was $303, paid for as soon as I booked it in June. Three days before the flight, Norwegian emailed me an offer to upgrade to premium economy for $450 which I accepted. I received a confirmation that I was being charged a cancellation fee and I was now being charged $779 (on top of the original $303). While this will get resolved I suspect now that I am back in the US, I was not overly impressed with this airline. In premium I asked for coffee and was told no, it would be served after the meal. I had to bus my own trash back to the kitchen - they did not come by with a trash bag to collect. I had to go to the kitchen several times to request water. In premium, there were two decent meals, but no cranberry or tomato juice.
| 7
|
Turkish Airlines
|
✅Verified Review| I rarely post reviews, but Turkish airlines deserve a fabulous one. I arrived to Antalya through Istanbul from Lebanon, I was grabbing my baggage and one of the staff approched me to tell me that one of my luggage was broken (something i didnt see), he apologized and proposed two options : money back or a new bag. I chose a new one. I had missed my business flight on my way back to Beirut for whatever reason, one of the staff a girl, was rude and said I have to pay again my ticket. But when I explained the situation to the supervisor on that day, he printed out a new business transfer ticket and replaced the missed one. Not to forget the super luxurious lounge in Ataturk airport, just mind-blowing, and the hours passed fast until my second flight. Thank you so much Turkish Airlines.
| 9
|
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