Airline
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Air Europa
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✅Verified Review| I read the reviews for this airline prior to my flight so I knew I was taking a chance, flying with Air Europa proved to be a big mistake. I was on a round-trip fight from New JFK to Barcelona with a layover in Madrid. All flights were delayed and the return connecting flight from Madrid to New York was delayed 3 hours but we were not informed until we actually got to the airport shortly before scheduled take off. They did give us a free sandwich from a local sandwich shop in airport which was good. The worst part of the travel was both flights had limited air-conditioning and I felt like I was in a sweatbox for seven hours, it was awful. The staff rarely came around and offered a drink even though that cabin was so hot. Also on the flight from Madrid they didn't turn off the cabin lights even though we traveled in the evening and most people were asleep they didn't turn them off until five minutes before landing. Also, they had onboard entertainment but the movie shut off every 15 minutes and I had to keep restarting it, at one point I just gave up. Because of the bad complaints I tried upgrade my flight to business class however on my first flight they told me I would have to cancel and rebook the whole flight which didn't seem like a good option for me. I tried at the airport to upgrade my return flight my they wanted me to pay €3000 so that wasn't going to happen. The only bright spots for me with my bag was that it was quickly at baggage claim when I got home however my ride was late so didn't matter. I must say the counter the staff were very pleasant, however I will never fly or recommend Air Europa.
| 1
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Grupo IAG
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✅Verified Review| I recently flew Aer Lingus from Edinburgh to Chicago, changing flights in Dublin. The scheduled layover was 2 hours, but the originating flight from Edinburgh was more than 45 minutes late leaving the gate. When I realized how little time I was going to have to make my connecting flight from Dublin to Chicago I asked a member of the ground crew at the boarding gate desk in Edinburgh for assistance in changing flights in Dublin. My right arm was in a sling due to a broken shoulder and I was walking with a walking stick, carrying a purse and pulling a rolling backpack. The boarding gate attendant told me I would have plenty of time and no problems and refused to procure any assistance for me. Long story short, I almost fell on one of the many escalators that I had to use in the Dublin airport (it is pretty challenging to get on and off an escalator while pulling and carrying the aforementioned articles with one good arm and the other arm in a sling) and I barely made the flight to Chicago. At no time during my frantic transfer through the Dublin airport, although I was clearly handicapped, did any member of the Aer Lingus ground crew offer any assistance. In fact, I don't remember any opportunities to ask any ground crew for assistance (after the initial refusal from the boarding attendant) as ground crew were largely non-existent. The flights themselves were pretty pleasant and I commend the pilots for smooth takeoffs and landings and flights. In-flight food was decent and flight attendants were businesslike and efficient. Don't use this airline if you need any assistance within the airport. They are clueless. I cannot give them a rating any higher than 2 because the lack of requested help within the airport almost caused me to further injure my shoulder.
| 2
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Turkish Airlines
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✅Verified Review| I took TK flights from Kiev to Manila with a stopover in Istanbul. Kiev to Istanbul was a short flight and everything went very well arrived on time. From Istanbul to Manila flight is after midnight and I spent some time in the lounge. This is by far the best lounge but this is only applicable in terms of hardware and in terms of F&B products. Soft skills, understanding of Service and how tired a passenger can be is not the concern of employees. Star Alliance passengers also patronize this lounge which makes it super crowded. Boarding is another mess ground staff creates group to ease the boarding, however it doesnt help at all. Many economy class passengers use Business class lane and this is acceptable by staff. Flight was perfect, in the past the crew was not attentive though they gradually improved their standards and current status is extremely good. Chef on board served fantastic F&B, entertainment and free WiFi is simply excellent. Arrival to Manila was on time.
| 8
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Vueling
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✅Verified Review| I took Vueling on two separate occasions and both occasions had issues. On the first occasion my flight was delayed by over 3 hours. On the second Vueling cancelled my flight with no compensation apart from an offer to refund my flight. They booked my subsequent flight for over 2 days from the planned date. What's worse is they didn't even reply to my feedback sent to their customer service but rather gave me a system generated - "your refund is being processed". I've flown a few budget airlines on a cross Europe trip, Vueling is the only airline to have issues and no customer service.
| 1
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Norwegian
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✅Verified Review| I took an early flight (08.00) from Stockholm to Amsterdam. Although Norwegian is a low cost airline, it didn't felt like that at all. Boarding process was efficient, crew helped everyone with a (genuine) smile, and made some small talk with passengers. Seats were comfortable, and even though I'm 1,93m the leg space was OK. Food and drinks on board were a bit expensive (but in line with Scandinavian prices). However, flight was 2 hours, so you don't need much during the flight. They serve some great orange juice for a fair price. Overall a really nice experience.
| 10
|
Grupo AirFrance-KLM
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✅Verified Review| I took my family on vacation to Punta Cana in the Dominican Republic. Flying via Paris to Punta Cana. The flight from Paris to Punta Cana was really dissapointing. The overall quality and comfort has decreased. The plane seems to be worn down. The Entertaiment system was not up to date and malfunctioned a number of times. On long haul flights you will normally have a drink served before the meal, but here was no drinks. There was no choice of meals. On the return flight to Paris overnight they served a breakfast meal, but it was really minimal. Three slices of fruit, a tiny roll and a piece of cake. The comfort of the seats were bad. The absolut minimum seat pitch. It is the last we are flying long haul with Air France.
| 2
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Grupo IAG
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✅Verified Review| I traveled onboard Aer Lingus flight 136 to Dublin last night. The experience was excellent and professional from check-in to landing into Dublin Airport. The ground crew were excellent. The onboard experience was wonderful with fantastic cabin crew who warmly greeted all passengers as they boarded the aircraft. My seat of 11-C was very comfortable with plenty of legroom. The service was excellent throughout the flight. Beverages kept flowing throughout the flight. The meal service was excellent. I have to say it was the best flight I have had and I greatly appreciate flying with my country's flag carrier. Aer Lingus, please keep up the great service.
| 10
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EasyJet
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✅Verified Review| I travelled from Belfast International to Malaga on 17th May of this year with Easyjet. Tried to book extra legroom but was told no seats were available so despite being 6ft 4ins tall I found myself in a middle seat between aisle and window. In normal circumstances I could endure this for a short three hour flight, however, a fate would have it the seat in front wouldn't stay in an upright position - it was in a permanent reclining position - it was broken. I asked the Stewardess if there was any remedy to this situation and she told me the plane was full but she would see what she could do, which was reasonable. She seemed to forget her promise as she never came back to me so I sat with the Lady in front practically sitting on my lap. After a couple of hours I decided to visit the toilet at the front of the plane, and saw the front three seats were totally vacant. So I sat down on one of them as there was only an hour left of the flight. The Chief Stewardess rudely asked me why I was sitting there so I told her that row 16 seat was broken. She said I would have to pay extra to sit at the front so I asked her if I would get a refund for sitting in the broken seat for the previous two hours - she said not and that I would have to return to my broken seat. As a matter of principle I refused to pay extra for the last hour of the flight and returned to Row 16. On my return home I sent a complaint to Easyjet on 29th May. I received the following response right back "Dear easyJet Customer Thank you for contacting easyJet via our online form. We aim to reply to you within 3days, although in busy periods this may be longer. We’ll be in touch soon. Regards, easyJet Customer Services". That was on 29th May 2016 - it is now 3rd August 2016, almost ten weeks later and I haven't heard anything more from Easyjet. Seems they must be very busy with complaints which doesn't surprise me one little bit. I am a reasonable person who realises that things go wrong now and then but the disgraceful attitude of staff onboard and the total ignoring of my post-flight complaint proves to me that Customer Service is very low on the priority list.
| 2
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Norwegian
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✅Verified Review| I travelled with Norwegian for a round trip between Oslo and Longyearbyen Svalbard, and from CPH to LGW. New and very clean aircrafts with possibly the best seats you can expect from a low cost carriers. Service and punctuality were OK. The onboard wifi was free but don't expect a really fast speed. Their price was a little bit higher than other low cost airlines with OSL/LYR return costs £175, but considering the route and quality this was acceptable. Will take again and may try the long-haul to the US.
| 8
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EasyJet
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✅Verified Review| I use easyJet often to fly back and forth to London although this time around this was the worst experience I have ever had with them. I have trusted their services for years to meet my travel needs. Yesterday my flight was delayed and not only that but when we had landed it took 20 minutes to get off as they only opened one door on the plane to allow passengers to evacuate the plane even though passengers were able to board from both doors which I did not understand. I needed to use the restroom while we were waiting to get off, although because the toilets were out of service I was unable to use them which meant I had to wait 20 minutes to use the restroom. This was not good for me at all as I have dysfunctional kidneys and makes it very painful for me to wait. My flight going to London and coming back to Belfast were both delayed. I am really not happy with the service they have provided this time around.
| 5
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Norwegian
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✅Verified Review| I used Norwegian from London to Helsinki and return. Both my flights were delayed an hour. No explanation and no apologies and nothing. I missed my train from the airport to the city centre and had to purchase a new ticket. The staff wasn't friendly, but the positive side of the flight were the seats, the screens installed on the aircraft (which were used to show the security instructions) and the Wi-Fi on board. I am not sure if I will use them again.
| 5
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Norwegian
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✅Verified Review| I usually don't leave reviews as I'm not a fussy person when traveling however my experience with Norwegian was not good. Firstly, on travelling from London to New York our aircraft was changed to WAMOS Air which had no inflight entertainment. We questioned this when we checked in and the lady said we do have TVs but they are limited, she also said there was phone chargers available on the flight but there wasn't. We asked for four of us to be seated together, she said this was sorted however when we got on the flight two of the seats were together but the other two seats were taken up by two other women and they had the same number seats as us. Me and my friend were then seated at opposite sides of the plane. It was an 8 hour flight and we checked in early to ensure we could be seated together. Not satisfied with this, the return flight was worse. In New York I hurt my ankle and could not walk, again on checking in (please note I was in a wheelchair, also holding my crutches) I asked to be seated in the exit seats or a seat with room to rest my leg. The staff member said this would be possible however I was seated on the outside lane in seat 20 D with no leg room, I stressed how much I needed the room to keep my leg up incase of swelling however he didn't listen to me. During the flight I asked the air hostess if someone could swap with me but they said no that the flight was full and they couldn't help me. There should have been some alternative for these situations.
| 3
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Turkish Airlines
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✅Verified Review| I want to thank the staff from the Information desk in Istanbul Airport. I was flying to New York from Athens on 22 December 2016 and we had a transfer in Istanbul. Unfortunately I forgot my bag with all my money, ID and all the credits cards in the airplane we flew from Athens and I discovered this when we checked in to fly to New York. I was really shocked and fortunately I find staff in Information desk to help and return my bag with everything inside. Without their help I can't go on holiday and I didn't have any money to turn back to Athens. We was really lucky to find this amazing people who were running so quickly to get my bag and helps me to not miss the flight to New York. Turkish Airlines offers safe, great service and the airplane is new.
| 10
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Vueling
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✅Verified Review| I was charged twice for making a simple online booking from Luton to Amsterdam and back! I was told to make sure only 1 booking was used however a rude member of staff behind the counter used both bookings which left me waiting nearly 3 weeks for a simple refund- which is rather annoying considering they can take the money out within 3 hours and it should never have happened in the first place. I never got the full refund either as they didn't refund the second booking fee. I have now returned home to a £60 phone bill for speaking to customer service about a fault on there behalf. Do not fly Vueling Airlines unless you like being ripped off.
| 1
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Norwegian
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✅Verified Review| I was delayed 7 hours on the flight out due to a faulty plane, the delay after horrendous queues at the check in area (due to no working check in machines - online or at the airport, and too few staff). Information was lacking or inaccurate. Staff quality and service was mixed. The return flight was worse. Due to overbooking and another faulty plane we were delayed by 6.5 hours. Those of us lucky enough to actually get on the plane (rows 24-34 were deemed unsafe for passengers, and they were told, at 5:30am, to go to a hotel), were flown back in an ancient plane with no working TV, shabby seats and grotty food. As previously the online and automated check in had not worked and we had had virtually no information on the delays. Norwegian is a cheap way to do a trans Atlantic but isn't worth it.
| 1
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Vueling
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✅Verified Review| I was dreading this flight and expecting the worst given all the terrible reviews this airline gets but I suppose everyone has their good days too. Our Vueling Airlines flight was from Rome to London Gatwick. We had to check in at the airport, where we found the desks to be fully staffed. The check in lady was very friendly and polite. The flight boarded and departed on time. The cabin was clean and the cabin crew were as courteous as you get on low cost carriers. I got a couple of free glasses of mineral water when I asked. We landed on time too. All in all I very decent experience. Perhaps they are making a big effort to turn things around.
| 7
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Norwegian
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✅Verified Review| I was due to fly to New York JFK from Gatwick aboard a Norwegian Airbus but received a text a few days before departure telling me that the flight would be operated by HiFly and that the inflight entertainment would be limited. Nothing about food comfort or anything. As soon as I got on board the discomfort started. Thin uncomfortable seats. Tiny TV with only 6 terrible films. Not that it mattered as my headphone socket was broken. I'd paid extra for the food upgrade (£50 each way). The food was as basic as you get. I've seen better school dinners than this food. We were provided 1 drink only. I asked for another and even offered to pay but was refused and told rather rudely "Only water!". On an 8 hour flight. When it came to attempting to sleep my seat didn't even recline. Along with that there was a wobble to it as though it wasn't screwed down correctly. The staff were hardly ever around and never seemed to answer the service light. There was also a constant 'bong' noise like when the pilot communicates to the staff. This was constant the entire flight every few minutes making any rest impossible. To make all this worse I was flying back the next day. Looking forward to a slightly better flight. The morning of my departure I received the same text which said my flight later that evening would also be managed by the same company! To my horror it wasn't just that. It was exactly the same crew meaning Norwegian knew well in advance that my flight would be this one but deemed it ok to not tell me until the morning of my flight, stopping me having a chance to change it. Since then I've had back and forth with them over email. They've offered me 1000 Casahpoints/Airmiles voucher. Which equates to about £96. No refund on the food upgrade I purchased. Just a means I can only use if I fly with them again. They've been horrendous for customer service. An apology for misselling me a ticket and a small voucher is ridiculous. There are a lot of others who have clearly had good service on their flights when they work. Just beware that when they don't you're probably going to have a really really bad time.
| 1
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Air Europa
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✅Verified Review| I was flying Air Europa from London Gatwick to Santa Cruz de La Palma (SPC) via Madrid and Tenerife. The flight from Gatwick to Madrid was delayed by approximately 3 hours. No one from Air Europa showed up to explain what was happening, all we had was a message on a screen at the Information desk saying that missed connections would have been re-arranged once we got to Madrid. However when I got to the gate they started sending people on connecting flights back to the departure lounge to have their flights re-arranged from London! I asked if I had to do the same but they told me that my connection was fine. Except, when I was boarding they stopped me and told me that my connection wasn't fine any more! So I had to go back to the departure lounge where they booked my new flights. They put me on the same flights combinations the day after, meaning I would arrive in La Palma with 24 hours of delay. And the day after, the flight from London to Madrid was delayed again! This time it was only 30 minutes, but it meant I had to literally run through Madrid's airport to make it to the boarding of my connecting flight. I could go on about how bad and expensive the food onboard is, and what a joke the inflight entertainment is as well, but my review is already very long, so I'll stop here. The worst thing is that in a few days I will have to fly back to London with Air Europa again. I am not looking forward to that!
| 1
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Lufthansa
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✅Verified Review| I was flying Gdańsk to Singapore via Munich / Frankfurt in Economy. GDN-MUC was operated by very small and thin CRJ-900 with very narrow cabin and standard Lufthansa service on regional flights. Anyway still there is a lot of space for legs. Second flight MUC-FRA took less than 1 hour and again I got some snack and set of drinks. Last flight was operated by double decker A380. Seats was comfortable with enough recline angle. Meals was surprisingly very good (it's not very common on Lufthansa flights). Plane was one of the oldest A380 in Lufthansa fleet, but in-flight entertainment system meets all today requirements, only headsets was very poor quality (plastic), so I was using my own headsets. USB charger in the armrest was working correctly. Unfortunately flight was fully occupied and I got quite big co-passenger so I had limited space (anyway it was not Lufthansa fault). Lounges in all airports was clean and well catered. This time 10 stars.
| 10
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Lufthansa
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✅Verified Review| I was flying from Nice to Graz via Munich. I found out that the flight was canceled for whatever reason and the replacement was not possible because it was Sunday. We were told that we would be transported to Graz by bus, which would take more than 5 hrs, and if we had any other questions we should go to the service center counter. I went to the counter, where I was told to wait for an hour until the additional information would be available. When I asked them to re-book my flight, they said that the only option would be to go to Vienna and then to figure out by myself how to get to Graz because most probably the company wouldn't reimburse me the money for the trip from Vienna Airport to Graz. I went back to the gate, got a 10-euro voucher, and was told to come back 45 mins later for the latest updates on my canceled flight. When I came back to the gate, the ground team announced that we were going to be taken to Vienna by a plane provided by a partner company (Austrian) and transported to Graz by bus. This sounded more or less as a solution, but we were then asked to wait until 5pm to get on the plane. I wanted to re-book and to leave to Vienna earlier but found out that the company would only provide one bus at around 6pm and that theoretically I could fly to Vienna earlier and then wait to everyone else. So, I arrived in Graz at 10 pm instead of 1pm which caused a shift in all my plans for the day. I tried to contact the customer relations service by email and never got a response.
| 5
|
Norwegian
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✅Verified Review| I was intrigued by the airline, the low fare and the new (to me) airport 70 miles upstate. So I decided to try it. I read up on Norwegian first before booking so that I will not have surprises of the unwanted variety. The plane was a 737-Max one class configuration of a 3+3. Departed on time and arrived at Edinburgh ahead of schedule. The return trip was essentially the same. Food - I did not order food. I packed my own. However, I saw the food others had ordered and it did not looked particulary appealing. They gave complimentary non alcoholic drinks. IFE - drop down screens every 4 (or 6, I forgot) seats. Showed some cartoons on the flight back. On the flight to EDI, I did not bother watching. Seats - are comfy enough. Leg space a bit small. If the seat in front reclines and you open your tray table, there would be little space left from your abdomen. Check in - no online check in. Have to do it at the counter. Check in opens exactly 3 hours before scheduled flight departure. Carry On baggage - on the way to Edinburgh, a lot of our baggages were weighed and a yellow tag placed that read "approved cabin baggage". Both my hand carry and carry on were weighed together. I was not concerned because I had weighed them to be less than 10 kg. and the sizes were well within their specifications. I made sure of that. On the way back, my luggage was neither weighed or tagged. That was most of us. A very few had tags. I understand that Norwegian is a LCC - low cost carrier. I also understand that LCC means less comfort and convenience. For me it was an advantageous trade off. The staff were no different from other airlines. Maybe a tad less smiling. I would recommend this airline with the caveat that you are aware it is an LCC.
| 8
|
Iberia
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✅Verified Review| I was on the air shuttle (Puente Aéreo) service between Madrid and Barcelona, a service directed at business travelers who need full flexibility flights between the biggest two spanish cities. The service promises open ticket access to a constant stream of flights so you just hop on the next plane (and if that's full just wait for the next soon after). For this flexibility you pay a fairly hefty 373€ return (or 271€ one-way), quite a substantial premium over the high speed rail service on this short 500km hop. However if you need to fly in August little is left of this promise - in line with classic Madrid vacation season customs, Iberia slashes their schedule down to as little as 6 flights in a day, some with more than 5 hours between them. No online check-in is possible and self-check-in on regular machines at the airport is also refused. You need to just know that only the machines at the Air Shuttle area will accept your reservation identifier as that isn't explained anywhere. This is quite annoying as it rules out the possibility of locking down your seat while you're on the way to the airport. When I arrived, all (roughly a dozen) check-in machines were down showing a maintenance screen and the grumpy lady at the counter begrudgingly looked up my reservation. On board the elevated pricing only yields a comfort level one would expect from a low cost carrier. Seat spacing is too tight for passengers taller than 180cm, using skinny plastic-backed seat with no seat pocket. There are neither Wifi nor any in flight entertainment. Sandwiches and drink are only available for purchase, not even water is complimentary. Cleanliness on the plane left to be desired, with potato crisps and fresh chewing gum on the floor and an undefined sticky residue all over my tray table. Cabin crew also did not bother to come through collecting rubbish since they didn't manage to sell any sandwiches in my section. Overall I would only recommend this if you're in a serious hurry and your destination is quick to reach from the airport. Otherwise the train service will be just as fast and offer better service and value.
| 4
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Turkish Airlines
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✅Verified Review| I was particularly looking forward to TK 1, my first trans-Atlantic business class experience. In most aspects, the flight was outstanding. Lamentably, the only negative occurred right at the start. Check-in went quickly, and the Gold Track security line was instantaneous. I did not have much time to experience the TK lounge because the TV monitors called passengers to the gate and hour and a half before departure. Gate 208 at IST was an absolute caldron. Of course, the security checks for USA departures are extensive, and as I had been informed, my ipad needed to be gate-checked. The problem was waiting and waiting in a huge crowd in a painfully hot gate area. By the time we boarded, I was drenched in perspiration. This is a problem that must be addressed, because a flight that begins uncomfortably in the extreme has to struggle to get back into pleasant territory. Nevertheless, once we boarded, the experience was exceptional. Seating on the 777-300 is 2x3x2. Every seat was occupied, but the seats themselves were full recline and provided adequate room. It almost goes without saying that the DO & CO food onboard was plentiful and delicious. TK provides a dining experience comparable to that of a fine restaurant. Cabin service was outstanding, and passengers who wanted to work or surf were provided with a laptop. The various quirks of the laptop took some time to decipher, but in the end, this provided several hours of amusement. There was a huge selection of movies, music, games, and TV shows. If Turkish Airlines can get control of the boarding experience, their business class service would be easily a 10.
| 8
|
Air Europa
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✅Verified Review| I was pleasantly surprised by this flight experience with Air Europa business class. From Barcelona to Madrid and then to São Paulo, both flights were on time. On the long haul, the plane seem quite new. As soon as I got in, the flight attendant offered me the option to move to a more quiet seat on the cabin (next to the window with no one on the adjacent seat). The dinner was good, so was the wine selection. The movie selection was short but some of this year's Oscar nominees were available. And most importantly: the seat reclined to a completely horizontal flat bed, so I slept around 8 hours. A couple of details to be improved: there was no actual priority boarding on the ground, and they didn't provide a bottled water after dinner (I'm sure they would have done by request though).
| 9
|
Turkish Airlines
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✅Verified Review| I was quite impressed with my first experience of Turkish Airlines flying from Edinburgh to Istanbul. Despite being a Boeing 737, the interior was beautiful and up-to-date with comfortable seats. The inflight service for economy was great and the food was delicious and nicely served. The entertainment system was full of options and very quick and responsive. I would definitely fly with Turkish Airlines again! The only downside is the flight schedule of this particular flight - arriving around midnight in Istanbul. I would much rather leave later and make it an overnight flight, arriving early in the morning.
| 9
|
Wizz Air
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✅Verified Review| I was really pleased with the return flight from Luton to Ljubljana. Check-in had no queue probably because they charge for airport check-in. I had to do a visa check which only took a minute. They were quite strict on carry-on bags and I did see someone charged for taking a bigger cabin bag than the free small sized carry-on allowed at the gate. Boarding completed before the ed departure time and we were on the way very soon after that. I was surprised by how punctual it was compared to other short-haul flights I took departing from Luton. The cabin was really new and clean. Seat pitch average, I liked their tray table, which was a unique design. It was slightly higher than the tray tables on other airlines, so I was able to put my arms on it and took a 40 minutes nap comfortably during the flight. I didn't purchase anything on board, however the price was very competent compared to other budget airlines, especially the price of alcohol. Return flight was slightly delayed due to the late arrival of the aircraft but it was not really bad. All in all, obey the rules and Wizz flights are very good value for money when travelling to central/eastern Europe.
| 9
|
Wizz Air
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✅Verified Review| I was returning from Skopje to London Luton with Wizz Air. It was an early flight. I was travelling with my friend and her very energetic, enthusiastic toddler. For the first time travelling on Wizz Air, (I have been using them for quite sometime, as they are the only direct air transport company to Macedonia), there were 2 male staff who were astonishingly lovely, patient and professional, not only to us, the adults, but knew how to handle a 2 year old.I
| 7
|
Vueling
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✅Verified Review| I was supposed to take a flight from Gatwick to Barcelona July 17 at 14:40. The flight was cancelled, and after hours standing in line and waiting we were transported by bus to London Heathrow airport as we were told we would take a flight from there instead. After another 5-6 hours standing in a line waiting, we were told that there would be no flight anyway. About 400 passengers were affected and the little information they gave out were given only to a few person face to face (no public announcement that everyone could hear). Total chaos. Total uncertainty. No food vouchers were given out and we were not offered hotel vouchers. No new flight information were given by e-mail or verbally this day nor the next day. My phone didn't work in England and eventually in the evening July 18 a kind airport service person at Heathrow lent me her phone, making me able to arrange for a new flight to Barcelona. Having arrived in Barcelona (not my final destination) I got stranded again as I had to buy a new flight to my final destination. After a roundtrip Europe-Canada, with extra expenses in London not in the travel budget - I had run out of money. No help from Vueling. I will never travel with this airline again as you risk doubling the price of your journey if you have a connecting flight you miss or worse end up stranded in a foreign country with no mean of getting home unless you have some extra 3000$ on your travel budget.
| 1
|
Grupo AirFrance-KLM
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✅Verified Review| I was traveling from Dublin to Paris on 27th September and had a connected flight to catch. My flight from Dublin was delayed for an hour, but a crew member was so helpful, she offered me to sit at the front in order to exit the aircraft first and arranged a shortcut by an airport staff for me. I had to change terminals and in Paris Charles de Gaulle it is a hard work. I only had 50 minutes, but I made it on time, only because of herhelp. Otherwise, I would definitely miss it. She did all she could to help and supported me throughout the flight as I was quite worried - this flight was very important for me. Thanks again, to the crew on that flight.
| 8
|
Grupo IAG
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✅Verified Review| I was traveling on Vacation from JFK to LIN, and this was my very first time using Aer Lingus. I don't plan to ever fly with Aer Lingus again. Some things are understandable and are outside of an airline's control. Many of the issues I had experienced were purely poor customer service. Upon arrival at JFK airport, I was immediately turned off at the fact that Aer Lingus is not part of TSA-Pre, meaning I had to go through the standard security check which takes a very long time. So I finally make it to my gate, and I am waiting to start boarding the aircraft. Our flight was supposed to depart at 17:30. 17:30 rolls around and I had to go up and ask the attendant at the gate to find out the plane wasn't cleared to land and had to continue flying past JFK to Boston? I've never heard of this happening before, but I wasn't too irritated as my connecting flight didn't depart until 0700 Ireland time. Well, the flight delay went on for over two hours, and I ended up missing my connecting flight. The delay was understandable, and I assume not the fault of the airline, but communication in regards to the delay was nonexistent. Here is where the real frustration and poor customer service begins. A chaotic, disorganized line forms at the customer service counter to arrange for new connecting flights. This line is so poorly organized that many people were waiting in the wrong line for a half hour, and the flight attendants were the ones who directed them to those lines! Exhausted after an over two-hour delay as well as a 5-hour flight, I wait in this line for 4 hours. This is not an exaggeration but timed. Finally, we get to the front of the line and are told we can't fly out until tomorrow, causing us to lose a full day of our vacation. Aer Lingus in no way compensated us for this inconvenience, or loss of a vacation day, or even offered us one of those $5 drink vouchers, nothing. They sent everyone to the same hotel that couldn't fly out overnight, which was then overbooked and many had to leave that hotel to find accommodations for the evening. This isn't the end of my poor customer service experience. Arriving at the airport for the flight back, with two hours leeway till our flight leaves, we get into a line that wraps around the check-in counter and stretches all the way down through part of the hallway. Aer Lingus had 1 check in counter. There were three desks and only one attendant. I got to my gate right before they shut the doors. I could not imagine what I would have done if I missed that flight and was stranded in another country. Last but not least, the chance to leave feedback to Aer Lingus ended the day I landed back in JFK. I guess they expect me to rate my experience while I'm flying with them. All in all, pick any other than Aer Lingus, and I pray no one else has to go through what I had to go through and have travel completely ruin their vacation.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| I was traveling on the 7th of June from Edinburgh to Zagreb via Amsterdam. I knew the weather was bad in Amsterdam and expected delays. The problem was that I only had 45mins to connect. Of course there was a delay in Edinburgh due to wind problems in Amsterdam. After waiting an extra 30 mins or so, we finally took off. On the plane I was told that I had missed my flight and I was re-booked with another airline. Being hopeful I still ran to the gate to try and catch my flight. Thankfully people were still boarding the plane, but apparently because I was re-booked to another flight I could not board. The lady at the gate though was very determined and did everything she could to get me booked on this flight again. After 15mins she managed to do so and I managed to board the plane. Very helpful staff! Very organized airline and cares about its passengers!
| 10
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EasyJet
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✅Verified Review| I was travelling from Larnaca to Gatwick. Because of the bad weather we landed in Liverpool. The problem is that the company leave us there without any help about how we travel to Gatwick. It was 4 in the morning and we were trying to find money to buy a bus ticket for £100 pounds to travel to Gatwick. Also I have to mention the bad behavior in all flights of Easyjet I travelled especially to this one. Two weeks after the flight I sent them several emails without any answer. I'm calling them everyday waiting about 30 minutes everytime and no one answer the phone. Don't trust easyJet.
| 1
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Norwegian
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✅Verified Review| I was travelling with my family (including my 81 years old grandmother) from Reykjavik (Iceland) to Bergen (Norway) on 26th August 2016. We would like to send our greatest thanks to Norwegian Air because of their crew for being attentive and did their extra mile during our flight. My grandma was feeling not well during the flight, and the stewardess gave their best to help my grandma by giving her oxygen, move her to the front seat, ask her whether she wants an emergency landing and even prepare ambulance once we arrive in Bergen. The Pilot did his best, we are supposed to arrive within 2hours 40mins, and we landed within 2 hours. The flight the crew is friendly and helpful, we also got free sandwich and beverages. Thank you Norwegian ! I will definitely recommend and use your airline again in the future!
| 10
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Wizz Air
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✅Verified Review| I was unable to do an online check-in due to a glitch with the Wizz Air website. I phoned their free booking query line and was told, yes, there was a problem and that free airport check in had been applied. We flew from Luton with no problem, the check-in was indeed free. On the return, however, no free airport check in had been applied. As I attempted to explain to both airport staff and the Wizzair folk when I phoned them, I couldn't check in for either flight and explained this when I phoned initially. I assumed, wrongly, that free airport check in had been applied to the return flight too. I was told when I phoned that I needed to go through the online complaints department. Having had to pay approx €70 to check us in at the airport I realise I will not see this back again. This is not sustainable for any airline, the reviews here show I am one of many. They must buck their ideas up. The flight? No legroom and friendly staff (once on board).
| 2
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Turkish Airlines
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✅Verified Review| I was very impressed when flying Turkish Airlines in April from Düsseldorf to Seoul via Istanbul. The planes were in a very good condition and were kept clean throughout the flights, the IFE offered a pretty decent selection of movies, live television and music and the service was top-notch (a nice amenity kit was given to us, hot towels were handed out, turkish delights were served prior to the meal, etc). The food was very very good by airline standards. I enjoyed flying TK, and would do so again, especially since their fares are very competitive. Only downside is transferring through IST, which can be a bit stressful.
| 9
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SAS
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✅Verified Review| I were given a upgrade through the upgrade bidding-system from SAS Plus to SAS Business. I have tried multiple business class products over the years from many different airlines within Star Alliance, but I must say that SAS delivers the best product from beginning to the end. Unfortionately we experienced an 2 hour delay from MIA to OSL, which caused us to miss our connection to SVG. Without any problems we were given a 300 EUR compensation and meal vouchers for our troubles. The only drawback with SAS on long haul is the poor movie and TV-show selections available.
| 9
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Norwegian
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✅Verified Review| I will never fly Norwegian again. I arrived on Sunday at London Gatwick to catch my flight to New York JFK and after three hours of confusion, I and many other passengers were told that no one with a British passport could board the plane because of a communication failure with the US immigration authorities. Whilst this affected all airlines and was not the fault of Norwegian, there were three hours of Norwegian staff providing contradictory and poor information and advice to passengers, who were queuing repeatedly on advice from staff, only to be told that they were in the wrong area. In addition, because Norwegian has no partner airlines, the closest flight I and many of the other people could fly on was two days later, resulting in missing two days of work. This was not an isolated failure. It came two weeks after my parents' flight from JFK to Gatwick on Norwegian had to stop in Shannon because of a plane part that needed replacing, resulting in a delay of at least ten hours while the replacement part and engineer was driven from Dublin, and a replacement crew was found as the original crew had finished their shift. Again, if Norwegian was partnered with other airlines, perhaps the delay would not have been this long. I have never written a negative review before but feel a duty to inform people about these experiences and the downsides of using an airline with no partners.
| 1
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Norwegian
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✅Verified Review| I would be very careful booking with Norwegian. All the money you supposedly save will be made up for in time, trouble and additional money. The most basic of amenities are not available, could not check in online or transfer bags, so had to rush from a connecting flight after picking up my bags to recheck them, and even with paying extra baggage fees online in advance, was charged $90 for 6kg overweight even though they have some discretion, and only then told they don't work with TSA Precheck (another $100 down the tubes) and no, they wouldn't transfer my bags for the last leg so I'll have to claim and recheck in London too. I had also tried to call weeks in advance to ask some of these questions and was told the agents at the airport would help me. For the extra $200 and all the time wasted, I should have just used a real airline, and I recommend others do the same.
| 4
|
Grupo AirFrance-KLM
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✅Verified Review| I'm used to fly with Air France as it is my home airline. But over the past years, the level of service has critically decreased. I was very disappointed by the food served during my Singapore to Paris flight last night (worst one I've ever had for both meals) and by the discomfort of the seats (which appeared to be relatively new though). In comparison, the Phuket to Singapore 2-hours journey was pleasant, with decent food and very comfortable seats (operated by Silkair). I was also very confused by the inflight safety video which is, I assume, meant to be funny and to show typical French clichés (fashion, style) but it was barely understandable for my partner (a non-French speaker) because of the strong accent of the presenter. It's not the first time I see it, but this time I realized how bad it was as some people around me simply didn't understand what the hostess was saying. I used to have the Gold status, but despite the 30+ flights I took with them in 2016, I lost it. I understand they have financial issues, but treating their loyal customer like this, by lowering the level of service so much, won't make them earn more money. On national flights, I've been positively surprised by the service provided by low-cost companies lately. Air France has gone so far that I will pay less and flight with these companies for short journeys, instead of flying with them and not getting any value for money.
| 3
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Norwegian
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✅Verified Review| I'm very impressed with Norwegian. I flew from Oakland to London Gatwick for $550 round trip, would have been less but I checked one suitcase each way for $90. Plane was clean, comfortable and plenty of leg room for the average height. You can opt to add the in-flight meal, but I suggest eating a good meal at the airport and then purchase a snack onboard. Not overly expensive and if you have a water bottle they will happily fill it for you. In flight entertainment has quite a few movies and shows to pass the time, but take your own headset and a warm throw, as they charge extra for these. Be sure to have a debit/CC card for the extras. The crew, ground and inflight were polite and charming. I will certainly fly home more often now it is affordable.
| 8
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Eurowings
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✅Verified Review| I've been flying the route Cologne-Venice very often in the past few years and almost all the time flights have not been on time. Delays spanned through 1 to 3 hours caused by the most varying reasons. Usually no information other than the delay time is given and there is no support from the service on the ground in term of food/drinks or help for those missing connections because of the delay. Many times I had to rely to a very expensive taxi to reach my final destination, like this time. Contacting customer service for complaints or compensation has so far revealed to be unhelpful.
| 2
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Norwegian
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✅Verified Review| I've flown Norwegian for a a few years now since it's affordable and has wifi onboard. I was scheduled to fly from Stavanger to Gatwick on the evening 30th December, but due to fog in London the flight got cancelled. BA also cancelled their flight and organised a new flight for 07.00 the next morning. Norwegian told us to find our way to their customer service and we were asked to call a number to reschedule our flight. The earliest I could get was a flight 72 hours later. I booked it but decided to check again the morning after and could see on their website that there were suddenly a few seats left one day prior to my new departure. I called the number again saying that I needed to be on the earlier flight. Unfortunately they told me that everything was booked and I had to tell them that I had their website in front of me and could clearly see that there were seats left. They then checked and could finally book me in one day prior to the departure. Damage control now went from 72 hours to 48 hours but only on my own initiative. I've been fairly satisfied with this airline until now. You get what you pay for usually but this is just beyond logic. WiFi usually works onboard and staff are friendly, and cabin interiors are stylish and always clean.
| 3
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Norwegian
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✅Verified Review| I've flown Norwegian maybe 40 times in the last couple of years. The majority of my routes have been CPH-PRG, and in all the times I have flown with them they have only been late once. During the most recent pilot strike my flight was overbooked (they managed to get Czech Airlines to fly the connection with a smaller plane), but as far as cancellation procedures go, they are among the best. I received a phone call, and a compensation offer of 250 EUR if I accept a later flight as the replacement. Fair play I thought, this way customers who are willing to wait get some compensation and more of those who need to make their flight get to make it. The aircraft are otherwise very good. This low cost carrier beats a lot of regular carriers in my opinion, and I've had wifi on board for free more of than not. Living in the US now and flying out of LGA, where delays with the name of the game I think it's worth putting in the public record that Norwegian have been stellar, at least in my experience. The service is alright. It's short haul EU flights, don't really need much, so can't rate them.
| 9
|
SAS
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✅Verified Review| I've flown a several times with SAS and I have to say every year is worst than the previous one. The service from Tromsø to Rome via Oslo / Zurich was very basic, there is no snack on the board but they "offer" only coffee and tee for free. I can't even imagine that SAS is a flag carrier because their behavior is exactly the one used by all the low cost companies. The worst part is the "SAS go Light", they offer you to travel with "lower" price without checked luggage, but actually the price is not much more lower.
| 2
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Wizz Air
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✅Verified Review| I've flown with all the low cost carriers - but Wizz Air is by far the worst. To start, the price as advertised was impossible. I'm used to surcharges - but they've even invented a difference between small and large cabin luggage, effectively forcing you to buy some additional luggage, even for weekend trips. Added costs not only for checked-in luggage - for for the usual cabin bag. Next, check-in. I arrive at Billund, there are no check-in machines. Arriving at the check-in counter (where the three couples before me in the queue were all shown off for having too large luggage), I am told that if they are to check me in (I did not do it online, I never do, but I am not late or anything), it will be an extra cost. Nothing had been mentioned about this in emails from Wizz Air. At both the check-in counter and the ticket office, where I am sent, they refuse responsibility in the usual weak agency manner, we're not Wizz Air, we're just airport reps. The final cost for checking in two hours before is DKK 270 (incl 30 in airport fee) - around 25% extra on the ticket price. It will be the same again, if I don't check in on the return leg. The feeling that they will milk you for every surcharge they can is pervasive. Inside the flight, the leg space is the narrowest I've experienced, even on low cost airlines, and the airplane is just generally dirty. The staff service was courteous, although of course food and drinks must be paid for. If you're on a short weekend trip around Europe, pay another DKK 500 for another airline (you'll pay it in fees anyway), and don't let an amateur airline ruin your good mood from the outset.
| 1
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Vueling
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✅Verified Review| I've just travelled from LGW to BIO and back on Vueling. I'd read the mostly negative reviews before travelling and set off with a high degree of trepidation. However, the experience from end to end was excellent. Speedy check in at LGW and BIO. Very short delay (15 minutes) each end, but nothing to worry about. Very organised boarding at LGW - rear boards first, so bear that in mind when you are choosing seats, as there wasn't much overhead locker space for those who boarded last. Boarding at BIO was odd, as people formed a massive queue and stood in it for 45 minutes, only for the aircraft to be boarded by seat row number (rear first), so no queuing is necesssary. Aircraft both ways were modern A320s, very clean and smart inside. Not a lot of leg room, but, to be fair, what can you expect on a budget airline with a round trip price of £42. Service was polite and efficient. Cabin crew well presented. Most PAs were in Spanish, but, again it is a Spanish airline. (I've never heard EZY make PAs in Spanish either on their Spanish flights from the UK). So, all in all, a good experience. Am a frequent traveller to the north of Spain and they are starting a route from LGW to OVD in May - so will definitely be using it rather than driving from Brighton to Stansted.
| 9
|
Iberia
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✅Verified Review| Iberia Business Class: really an awful experience. We flew on a connecting business class flight from Madrid to Lisbon. Overall we were surprised to find that the aircraft was quite old - there was no entertainment system or wifi and seat space was minimal. The experience on the aircraft had nothing that would distinguish it from an economy flight as they received apparently the same food too. It really leaves some room for improvement there as the flight experience was not in any way a "premium" experience. The real bummer came upon arrival: our luggage apparently had been left behind in Madrid and the Iberia service staff were really terrible at speaking English so we ended up waiting at the airport without any information for 2 hours in the middle of the night. We were then promised delivery in the morning, but the luggage did not arrive until 16 hours later. That is without any apology or reimbursement. And don't even get me started on their online helpdesk - it is pretty much a waste of effort to write to them and good luck getting a straight answer out of these people. At that point I was really asking myself, why I had even bothered flying business class on Iberia, neither the inflight experience nor the following service experience are up to speed with any other airline I have recently flown on. Definently not a returning customer for Iberia.
| 1
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Iberia
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✅Verified Review| Iberia informed me by email that my flight was cancelled one week before my flight. When I called them, they couldn't rebook me to a different flight whether it's on Oct 31 or a day before or after. They just said I'm being refunded end of story. I had to spend more money for tickets for me and my wife not to mention the stress we had to go through. It's hard to communicate with anybody to seek redress since they have no offices in Madrid nor do they have any assistance by phone or online. Don't the carriers or the airline industry have any mechanism where ordinary passengers like us will be protected from this situation or at least be provided with some form of restitution or st least an apology or explanation for subjecting us to circumstances beyond our control and getting away with it.
| 1
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Iberia
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✅Verified Review| Iberia is getting worse and worse. When I was flying to from Athens to Santiago de Compostela via Madrid there was a strike in France so the flight was cancelled. All passengers had to wait 3 hours to get a voucher and a ticket for the next day, because there were only 2-3 people working on the 6 counters that evening and were trying the help hundreds of customers. When I was flying back to Greece, I asked for a seat on the window or the aisle (I was the 3rd person to check-in that morning) and they asked me for 7 euro to change the seat they had given me 30 seconds ago, "new company policy". 7 euros to change from aisle to window. The company is not offering not even a glass of water anymore and they are seriously getting worse and worse in their customer service, when at the same time their tickets are not as cheap as other airline companies, from which you get what you pay for. I would advise to stay away from Iberia.
| 1
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Iberia
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✅Verified Review| Iberia staff are rude and unwelcoming. I entered the lounge for my Madrid to Rome flight as I have with other airlines on 100s of occassions with a flying partner and was told the offer only extended to myself. I left and checked the website and returned as the rules say with partner, the same attendant said "I Know the rules" so I asked for a supervisor who read the rules and said I could enter with a partner to which I said "No, thank you", why would I want to expose myself to further rudeness and poor attitude. The onboard staff are pleasant however, ground crew rude and unhelpful.
| 2
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Vueling
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✅Verified Review| Ibiza to Barcelona. I highly recommend going with Vueling if you want to wait for 10 hours of delays. The flight was cancelled when we arrived to the airport and they sent us a message to say they will move us to the next available flight, which was 5 hours later. Then that flight was delayed for another 2 hours. I can't think of anything more enjoyable than waiting in baggage claim at the airport and checking Vueling website to update the flight status by ourselves because no one gave us detailed information. We lost one day to visit Barcelona..
| 1
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Iberia
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✅Verified Review| Ibiza to Madrid via Valencia. April 17, 2017, at 4:30 PM our chauffeur service from the hotel took us to Ibiza Airport. We got to the airport at 4:45pm and went to the Iberia's One World/Business Class check-in counter for us to get on the flight to Madrid via IB 8027. We told the staff that we have a subsequent connection to Manila via Doha from Madrid. For some bizarre twist of fate, we were placed on waitlist despite having confirmed seats. We were told that since we have a Ruby Status on OneWorld, we would get prioritized as the flight was overbooked and that there will be passengers who would not show up. After security checks clearance, we read on the flight info monitor where our boarding gate was. We whiled away the time at the lounge and at the same time, checking if the boarding commenced, until it started at 5:40pm. Boarding was late by 10 minutes. So we had to approach the check in staff of Iberia and informed her of the situation. She just nonchalantly made us wait on the side until boarding was done. When the last passenger came, we approached her again only to be told that the we could not be accommodated on the flight despite having international connection to Manila via Doha on Qatar Airways (Business Class). We were then instructed to go back to the check in counter in order for them to resolve our case. We were not even guided or escorted on how we were supposed to get back considering all our bags were checked. So off we went. When we reached the counter, the Supervisor was there. She placed us on a flight IB 8437 to Valencia and subsequently on IB 8027 from Valencia to Madrid. She asked where our luggage where and we told her that they were checked in. She said you have to get it from the belt. So my partner had to run back to the arrival area and make his way inside the luggage carousel to get the backs to be re-checked in. I then asked her if we'll make it in time for our flight. She only answered by telling us that we would be arriving in Madrid at 10pm and that we'll have to get our bags and run to Qatar Airways' check in counter. We were told also to show our null boarding pass from Ibiza-Madrid either in Valencia or Madrid in order to get compensated from being bumped off. We were left with no choice but to take it as there were no other options. When we get to the boarding gate for our flight to Valencia, we noticed that our boarding passes for the Valencia-Madrid leg bore the same name (Atienza) although with different seat assignments. We again approached the same Iberia boarding staff regarding this and told us to inform Iberia boarding staff that it was their fault and that we should be let on the flight. We took the flight IB 8437 operated by Air Nostrum to Valencia which took 35 minutes. We deplaned and went to the boarding gate for our Valencia-Madrid leg on IB 8027 and begged for the staff their to get in touch with Qatar Airways as it was not our fault to get bumped off and for them to wait for us since we were flying in Business Class. All we got was the staff's word that she would call but whether or not she did, there was no way for us to know. We were also given a proof for us to get compensated for being bumped off our Ibiza to Madrid flight indicating a minimum compensation of €125/passenger. IB 8027 flight was delayed. It was totally a race against time. We boarded the flight and touched down half past 9pm. And to our bewilderment, we deplaned at a far flung gate.
| 1
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Pegasus Airlines
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✅Verified Review| In September 2015 I did a short Istanbul to Dalaman round trip. Granted my flight was short so I didn't feel too numb from the narrow seats, but it was a really cheap ticket and I did not experience any delays. Pegasus is very strict about how much you can bring and not, but my experience has been better than other low cost carrier (EasyJet, Ryanair) and I've yet to see rudeness from the crew. The attendants are swift in service (which makes sense because you will be paying some extra money). As I like to try airline food, I ordered their beef steak and for around 12USD, I thought it was a decent dinner. Basically, the service compared to major US carriers, the seat size being less in Pegasus, which isn't amazing on these other carriers either.
| 8
|
Grupo IAG
|
✅Verified Review| In September 2015 my wife and I booked tickets with Aer Lingus, departing March 31, 2016 from Toronto to Dublin, connecting to Bristol. Our return was with Aer Lingus, departing from Geneva April 23 to Dublin, connecting to Toronto the same day. We booked our tickets 7 months in advance to take advantage of the lower ticket prices. However, on Feb 3 (five months after our booking date and, weeks before our departure) Aer Lingus agent called to inform us of our return flight change. Our departure time from Geneva was changed from 10:40 am to 4:05 pm. This meant we had to stop overnight in Dublin and, take the connecting flight the next day to Toronto. I asked about our overnight stay in Dublin and, the agent told me that we had to arrange for our own accommodation or, we could cancel our tickets at no cost. Cancellation was not desirable because the ticket prices had gone up at this time due to start of high travel season. The next day my wife called Aer Lingus Customer Service about our expenses in Dublin and, she was told that, on our return we could submit our expense bills to Customer Service for reimbursement. At the Aer Lingus check-in desk in Geneva airport we asked the supervisor the reason for cancellation of our Flight departing 11:50am. The supervisor told us that, for many years he had been working there, the flight always left Geneva in the afternoon. As such, we gathered that Aer Lingus had sold us tickets to a flight that never existed! It appears that, Aer Lingus sells tickets for non-existence flight so to get the customer but, later close to departure time informs the customer under duress of the flight change with option to cancel! The Aer Lingus supervisor in Dublin airport told us he could have put us up at Carlton hotel but, because we had had arranged for our own accommodation at Clayton Hotel, we had to pay for our hotel and meals and then, submit our bills to Aer Lingus Customer Service for reimbursement. After returning to Toronto, we forwarded the bills for our accommodation and meals in Dublin as well asking for reimbursement of our expenses in Dublin but, Aer Lingus refused to compensate. We are very disappointed with Aer Lingus.
| 1
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Turkish Airlines
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✅Verified Review| In September 2016 I had a horrible experience with Turkish Airlines. My flight (TK-476) was on 17/09 from Ekaterinburg (Russia) to Barcelona via Istanbul. The time of departure was supposed to be at 7.30 - arriving time to Istanbul at 10.15 and the departure to BCN at 14.40 - so having 4.25 hours would be more than enough to change the plane in Istanbul. Unfortunately the Turkish Airlines delayed the flight in Russia for more than 3 hours. I can understand that there might be some technical problems or something but in that case the company is supposed to "think" of its passengers and be more client-oriented which I haven't noticed. The representatives didn't give any explanations regarding the reasons of delay, time of the flight, food, etc. When we finally arrived to Istanbul we still had enough time to catch the plane to BCN (we had 1 hour before the flight) and they could delay the plane for 15-20 min to let us in (I was not the only passenger - we were like 20 people who found themselves in this situation). The only thing they said was "sorry, you have to wait for the next plane" (additional 5 hours of waiting). They ignored us and our questions. After that I asked for food and I was given some sort of a coupon which was possible to use only in some places in food court. The cheapest ones, as I realized later. So the only thing I managed to have using this coupon was a bottle of water. Therefore sitting in Istanbul airport waiting for the plane for 5 hours I had to spend my money on normal food in a normal place. For the information: before that in Russia I was waiting for 3 hours and nobody informed me about breakfast so again I had to spend my money on food there. My advice to Turkish Airlines: teach your employees how to communicate with clients and to be more client-oriented.
| 1
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SAS
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✅Verified Review| In a cost saving effort, SAS has discontinued the lounge access in Billund for all their passengers. With this latest reduction in service, it just confirms SAS is a budget airline and not worthy of being a Star Alliance member. In my view, SAS is hurting the Star Alliance brand. Next time I will take the train on the domestic routes in Denmark.
| 1
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Lufthansa
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✅Verified Review| In generally terms, we had good experiences, during the trip Panama to Frankfurt return. We have to congratulate one staff who was the flight customer service most friendly in the world, specially with my mother who needed a wheel chair arriving Frankfurt from London on Saturday 11 of November. He took us as if we were his family (we were 6 people) and guided us wonderfully through this huge Frankfurt Airport to the Hilton Garden Hotel. However at the following morning (Sunday 12, November) despite we asked for similar service (a wheelchair), Lufthansa failed totally. We waited about 45 minutes in the Hotel reception, to received a laconic communication from the airline explaining that was "system failure" and did not book the service. On the other hand, Lufthansa services and his workers in the airport are in a bad mood. Returning to Panama was an odyssey trying to get information about the process of check-in. And we had to weigh our luggage and put the tags ourselves? And the boarding gate place B62 is awful it looks like a 19th century factory.
| 7
|
EasyJet
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✅Verified Review| Inverness to Gatwick. My flight was at 1500, I turned up to proceed straight though a fast security before boarding my flight at 1440, the plane was the 200th Airbus that easyJet own, with that special inverted colour scheme which was fun, but the inside of the A320 was just normal. Friendly, on time, and cheap fare, nothing to complain about!
| 8
|
Pegasus Airlines
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✅Verified Review| Istanbul Sabiha Gokcen to London Gatwick. I was very reluctant to buy a return ticket to Istanbul from Pegasus Airlines, after reading some of the previous reviews. But as it most suited the day and times I wanted to travel, I decided to try them. I have been flying for over 40 years and could not find any fault with Pegasus Airlines. The communication, easy booking, timekeeping and the staff were all excellent on my both journeys. For an economy Airline, I can only say well done.
| 10
|
Turkish Airlines
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✅Verified Review| Istanbul Sabiha to Antalaya. Turkish airlines has an excellent service. For this short route, we were served a hot sandwich with drinks plus the plane has cabin screens with flight infos and other infos. This a big plus compared to other carriers. Seats are large and comfy.
| 8
|
Turkish Airlines
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✅Verified Review| Istanbul to Abuja. Lovely flight, customer service lovely, nice meals, kept to time and very punctual. The Boeing 737-900 is a very small aircraft for a trip of 6 hours+, very uncomfortable and barely have space to stretch or move about. But overall great flight except the fact that the aircraft is so small.
| 7
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Turkish Airlines
|
✅Verified Review| Istanbul to Almaty return both flights on an old 737-800 rather than normal 737-900 I have experienced on this route before. Outbound flight is an overnight flight and the meal is served early in the flight allowing passengers to sleep for the rest of the journey. Experience was OK apart from the comfort of the seat. Legroom was great as I was in an exit seat, but the seat is very hard which is very uncomfortable for a 5 hour journey. The return flight some days later was on an identical (maybe the same) aircraft. A hot breakfast (that was actually very cold) was served at the beginning of the 6 hour return flight followed by some drinks a few hours later. For such a long journey I would expect a light refreshment to be served towards the latter part of the flight and a hotter meal. On both flights most of the crew were very indifferent and non-caring towards passengers with the exception of some who appeared to be from Kazakhstan who seemed to be smiling and helpful. On descent into Ataturk Airport water started to stream out of the ceiling (perhaps from melting ice) of the plane onto me and the passenger in front of me. We were both seated in exit row seats by the window. It was not possible to get out of my seat at this time as we were so close to landing so I had to use pillows and blankets to cover myself from the water. Due to a bird strike incident with the plane in front of us we had to ascend sharply to make another landing approach. We flew for a further ten minutes before landing safely. Pilot communication during this incident was very acceptable which was pleasing. I advised the flight attendant on exiting about the water leak and my clothing she told me that this sometimes happens - very poor attitude towards customer. In future I'll probably consider another carrier for this route. I was surprised TK use such an older plane on such a long journey and the attitude of their cabin crew. Very disappointing.
| 2
|
Pegasus Airlines
|
✅Verified Review| Istanbul to Amman via Ankara. They had no interest in helping the customer as in my case. I did a purchase for the same ticket two times by mistake, the reason is an email I got after purchasing the first ticket says the payment did not succeed wich I understood as an unsuccessfull purchase. So I did a mistake and purchased again but I found that the email is a routine reply they send after each purchase and I do not understand why. So I ended up with two tickets. I cancelled the first one and lost 80% of what I paid (850 Euros). A terrible experience, and I promise not to travel with this Company again.
| 1
|
Turkish Airlines
|
✅Verified Review| Istanbul to Amsterdam return. The best thing about Turkish Airlines was their food. Smoked eggplant with delicious meatballs and some rice was amazing, and the Turkish wine (the red one) was good too. I was very satisfied with the cabin crew who were very helpful. The A321 was also a new aircraft. There was nothing negative.
| 9
|
Turkish Airlines
|
✅Verified Review| Istanbul to Amsterdam. It was one of my best flights on Turkish Airlines. Although the plane was not the newest one (a 10 year old A330-200), it was comfortable enough for such a short route. The flight entertainment system froze for 2 times, but it has a enjoyable content. Ticket was cheap, food was amazing, and 30 kg baggage allowance was great.
| 10
|
Turkish Airlines
|
✅Verified Review| Istanbul to Athens. Unfortunately the plane was delayed, otherwise it was a pleasant flight. I was a bit surprised they didn't offer an alcoholic drink which surprised me for a full service airline. The food offered was a roll, which wasn't too bad considering it was a very short flight .
| 6
|
Turkish Airlines
|
✅Verified Review| Istanbul to Bangkok. After several positive flight experiences with Turkish Airlines, my last flight from Istanbul to Bangkok was very disappointing. The flight boarded, albeit somewhat chaotically, on time. Once all passengers were on board, we waited for about 1 hour before an announcement was made that the aircraft needed to be changed due to technical problems. That in itself was not a major problem, though somewhat of an inconvenience, however attention to safety was appreciated. Once we were back in the gate boarding area, there was only one ground agent who seemed to have no idea how to cope with the situation. No announcements were made. Once a new departure time was set for 2 hours later, we boarded a new aircraft. The cabin staff seem to have been affected by all of this, as our flight was now almost 3 hours delayed. After serving the meal they were nowhere to be seen for a long time, some left with empty meal trays for 1 hour before passengers had had enough and started clearing their own trays by bringing them to the galley. I made a comment about this inconvenience to the flight purser, who told me that he would have to "write me up" for making a complaint about the long wait time for clearing up after the meal service. I was disappointed by this attitude and treatment.
| 5
|
Turkish Airlines
|
✅Verified Review| Istanbul to Barcelona. We missed our flight in Istanbul. We asked for help we even pleaded for help and was ignored by everyone behind counter. We called the customer service and received no help because of lack of English. Finally about 2 hours after our flight had left we were able to talk with someone at the counter and told we had to buy a full priced ticket for $700 per passenger. We called our son back in the states and he was able to get us on the same flight that they were trying to sell us for $700 for only $270 from an online travel site.
| 1
|
Turkish Airlines
|
✅Verified Review| Istanbul to Bodrum on Turkish Airlines. Mobile check-in and seat selection worked flawlessly. The domestic CIP sub-terminal at IST offers great convenience and saves time. The domestic lounge is adequate for domestic travel and offers good comfort although it is often quite busy. Bussed to the plane at the remote stand and closed doors as scheduled. Drinks offered pre-take off and served a three-course meal (including a delicious hot main) for a 55 minute flight. The crew were smiling and attentive offering a very good level of service despite it being a full cabin. A very smooth landing and CIP bus transfer to the terminal offered to J Pax at Bodrum. Overall excellent domestic service by Turkish Airlines on the ground and air. A very happy customer.
| 10
|
Turkish Airlines
|
✅Verified Review| Istanbul to Doha.. Despite adverse weather conditions in Istanbul our flight departed on schedule which was a relief. The fast track security and passage in to the lounge eases formalities at IST. To my surprise, a very well organized boarding procedure by TGS at the gate with recorded announcements offering priority for passengers needing assistance and premium flyers. The A321 with the recliner business seats and the touchscreen IFE (including the handheld controller) offers good comfort for a flight that is shy of 4-hours. Pre departure drinks offered with a smile by the Flying Chef. The amenity pouch handed out also adequate considering the duration of the flight. The onboard catering of high quality. Service also attentive. On time arrival. Doha airport extremely busy. TK could offer a fast track card for arrival immigration, although I was able to use the business lane with my boarding card, it was quite a chaotic process. Excellent overall experience.
| 9
|
Turkish Airlines
|
✅Verified Review| Istanbul to Dubai with Turkish Airlines. Worst customer service. Understanding weather / snow was out of the airlines control on the night of 6th Jan in Istanbul, but service and information is. We were on the airplane for almost 6 hours, until our flight was cancelled. There was no clear information or guidance provided (even for the business class passengers) when we got off from the airplane. All we got was wrong information and their ground staff kept sending us from one desk to another just to get rid of us. After 3 hrs running in the airport to find the solution by myself, I had to wait another 6 hrs at the ticketing office to get my flight changed (yes, I am flying business class). There was no food or water provided from Turkish Airlines. In the end, I had to book the accommodation by myself as there was another 4 hrs queue at their hotel information desk. What's worse, they almost lost my luggage when I checked in for my new flight on 8th Jan. This will be my last time flying with Turkish Airlines.
| 1
|
Turkish Airlines
|
✅Verified Review| Istanbul to Frankfurt. We started just on time from Istanbul. We appreciated the professional service from flight attendants. They were smiling and amicable. We ordered extra meal and it was delicious. The seats are confartable and the Entertainment Programm was good. Thank you very much for everthing and looking forward to flying with you again soon!
| 10
|
Turkish Airlines
|
✅Verified Review| Istanbul to Gatwick. Some new healthier food options at the lounge much appreciated. Both Gozen Security and TGS at the gate implemented priority for families and Status/J Pax. Organized boarding and on time departure. I have been getting consistently 737s or A321s with 2x2 seating on this route which is the best European business hard product. The IFE had the latest blockbusters and the interactive 3D flight map. The food was well presented and tasty, enjoyed the swordfish brochette, though the portions seem to have gotten a little smaller. The crew and the onboard Chef were proactive and smiling. Arrived ahead of schedule and was on the Gatwick Express in less than 30 minutes. When things go well, TK really is the best in Europe.
| 10
|
Turkish Airlines
|
✅Verified Review| Istanbul to Hatay. I wish to thank Turkish Airlines. I missed my plane and I couldnt catch my flight but the staff was kind enough to switch the ticket for me and help me complete my trip the same day. My flight was at 9am and it became 9pm, even if it is 12 hours later but they helped me not to suffer going back later.
| 8
|
Turkish Airlines
|
✅Verified Review| Istanbul to Ho Chi Minh City. Exceptional crew and great meals and drinks service provided on this 10hr flight. Lounge before flight was a disappointment as late departure (02:40) meant no fresh food or snacks were available but otherwise ok. TK offers great value business class fares with an excellent product offered for the price. Staff on board exceeded all expectations on this sector.
| 9
|
Turkish Airlines
|
✅Verified Review| Istanbul to Izmir with Turkish Airlines. It was amazing for me to find a Boeing 777-300ER in such a short (50 min) route. Plane was just 1 year old and very comfortable. New IFE works amazingly well and it has a very rich menu. They give a sandwich and drink. It was tasteful and good for a 50 min flight. Cabin crew was also very helpful and smiley as always.
| 10
|
Turkish Airlines
|
✅Verified Review| Istanbul to Izmir. Terrible customer service. I changed my booking with the call center. They charged the credit card for the change made. However they did a mistake on dates and blocked my payment. I lost my flight waiting for them to decide what to do. Apparently there are no supervisors or managers who can answer phone calls in customer relations. The managers supposedly solving cases without the need of talking to customer. I was told to buy another ticket which is not possible as I don't have enough limit. They can't return the blocked amount. Such bad service for business class.
| 1
|
Turkish Airlines
|
✅Verified Review| Istanbul to Kathmandu. I had high expectations of Turkish Airlines because of the huge seats in business class and the Catering (by Do&Co) Seats were very spacious, comfortable, it is possible to have a good quality of sleep. But blankets and pillows too small (room for improvement)/ Meal was ridiculous - Everything was on a tray (except the main dish) Main dish was served from a cart. After one hour flight no champagne.
| 5
|
Turkish Airlines
|
✅Verified Review| Istanbul to Lagos. During the boarding flight attendant has changed our window seats by exit in a row of two to non exit seats in the middle of the row of four. We did not check the seat but asked her if the change is to equivalent seats and got a yes - to only see later that she misinformed us. The food selection was not available. Good enterntsinmrnt system but some times has problems and too much announcements. Out of 4 flights one suitcase damaged a lot, one delayed by two days. Staff in the plane friendly and helpful
| 4
|
Eurowings
|
✅Verified Review| Istanbul to London via Cologne. I have never experienced flight which was so cold. Despite telling the crew nothing was done about it. The unfriendliness of the cabin crew was standard throughout the both flights. The food was basic and over priced for what it is. I will not be planning to travel with them again.
| 1
|
Turkish Airlines
|
✅Verified Review| Istanbul to London. My comment is really on the ground experience rather than the flight itself. There is no transport from the lounge to the gate for lesser abled people. All they offer is booking a wheelchair. How are you supposed to push somebody in a wheelchair while also carrying two handbags, a trolley and a guitar. Other airports/airlines have buggies at their disposal. Considering that some gates are 15 minutes walk, this is pretty poor. When flying from an apron gate (7xx e.g. 700), there are no business class buses for business class travelers and you're expected to stand in the bus for 20 minutes or so while it fills up until people step onto each others toes and everybody is squashed in. When questioning the ground staff on why there is no business class bus unlike like we were told at check-in, they said 'economics' and that business class buses are only available for incoming and domestic flights - very poor show. My overall rating of 6 explained: - on-board service & food: 8 - on-board cleanliness of toilets: 5 (floor's often wet) - lounge services & food: 8 - male lounge staff: 5 (often loud or shouting across the room) - female lounge staff: 9 - ground services (bus/transport): 0
| 6
|
Turkish Airlines
|
✅Verified Review| Istanbul to Montreal on Turkish Airlines. Check-in slower than normal for priority lane on account of extra layer of checks for flights bound for North America. Boarding by zone numbers and quite orderly. On board, the hard product was a little weathered with scuff marks and torn trim. The flight left the gate 35 minutes late and there was no reason provided other than "operational issues". Once airborne, a 5-course lunch was served along with a wide range of drink choices. The food was quite tasty and well presented. The FA's were warm, friendly and very attentive. A special mention goes out to the staff who looked after my side of the aisle with a permanent smile and cheery demeanour throughout the entire flight. The IFE had a good selection but was awkward to navigate at times. Tolilets needed attention and were not always clean / tidy. Flight landed 30 minutes late and for an unknown reason we disembarked via airside buses which is extremely rare for Montreal. Overall the experience was positive and the cabin crew were exceptional.
| 8
|
Turkish Airlines
|
✅Verified Review| Istanbul to Montreal on Turkish Airlines. Check-in was relatively quick and efficient. Enjoyed the lounge and its vast amenities ahead of boarding. On board, the hard product looked in decent shape with comfortable seating in both upright and lie-flat positions. My request to be relocated to another seat was honoured allowing me to travel with a vacant neighbouring seat. Catering was once again below the standard I had previously experienced on this carrier and definitely below business class catering on the Asian and Middle Eastern carriers. There is clear evidence they are cutting corners with catering which is unfortunate as it used to be their main differentiator. The FA's were attentive and promptly responded to requests. The biggest issue in flight was the cabin temperature which was uncomfortably hot and took a long time to regulate after many passengers complained. Also the toilets could have used more attention which I had to point out on two occasions. The IFE was OK and had a decent selection of movies and a great music library. The free wifi worked well throughout the journey. We were late departing but arrived on schedule. Upon landing, we disembarked via the stairs as we did the last time I traveled on this route. This was despite vacant air bridges. Overall it was a good experience but TK has to reverse the downward trend in their catering quality and return to the high standards they used to have.
| 7
|
Turkish Airlines
|
✅Verified Review| Istanbul to Montreal on Turkish Airlines. TK uses a dedicated business class check in with extra passport formalities for flights bound for Canada, USA, UK and Israel. This process was slow and added time to the check in process. Flight boarded slightly late but in an orderly fashion. On board, the hard product looked in decent shape with ample storage space for small articles. The overhead bin space however was limited due to the bedding they keep on hand. Drinks and lunch were offered after take off and having traveled the same route 6 weeks prior I was surprised to see the same menu. Despite that the food and wines were tasty and the service was with a smile. IFE had a good selection but the navigation was awkward at times. The Denon noise cancelling headphones were great. For reasons I have yet to understand Turkish turns on the cabin lights 3 hours prior to landing to serve an afternoon snack. Many other airlines do the same but not that far in advance of touchdown. This limits the amount of sleep you can expect to get. The wifi worked only part of the flight. It was an all around good flight with a great cabin crew. The French announcements from the cockpit were a nice touch. Flight departed late but arrived 40 minutes ahead of schedule.
| 8
|
Turkish Airlines
|
✅Verified Review| Istanbul to Montreal on Turkish Airlines. Used the business class check in which was hassle free. The lounge in Istanbul offered a great array of drink and meal options but the shower facilities were falling apart and appeared in need of an upgrade. Boarding was on time and orderly and we left on time. On board the seating was comfortable and FA's were attentive. Turkish Airlines catering is on a serious decline with portions smaller and quality not what it used to be. My main course was two pieces of overcooked thin slices of beef. The meal before landing was also disappointing. The wine selection was OK and Tattinger was appreciated. Toilets were not kept clean and I had to point out to FA's on two occoasions the need for a touch up. The wifi was reliable. Thee IFE was decent but could have used more recent movie releases. Announcements from the cockpit were scarce with flight details provided only in the beginning. Flight arrived ahead of schedule.
| 6
|
Turkish Airlines
|
✅Verified Review| Istanbul to New York with Turkish Airlines. Check-in was relatively painless considering it was at a very early hour of the morning. Prior to boarding, used the lounge which was operating at a lower pace than usual and the food choices were not as plentiful as they are during regular hours. Boarding was by zones but it was a total disappointment when I found out we were being bussed to the plane which made the use of zones completely redundant. On board, the aircraft looked newish with 2x2x2 configuration in business class. The FA's were pleasant, friendly and professional in the conduct of their duties although they did not intervene when the passenger behind me stood up while the aircraft was taxiing. We were served breakfast then lunch prior to landing but the service was a tad on the slow side. I completed 8 return journeys across the Atlantic with Turkish in the last 12 months and their menu and wine selection have been the same each time and I believe a change is long overdue. The wifi worked well and the IFE had a decent selection although it could have used more recent movie releases. Flight departed and arrived on time and was a good experience overall.
| 7
|
Turkish Airlines
|
✅Verified Review| Istanbul to Odessa. Turkish Airlines are a godsend if you need to get to Yemen or Kyrgyzstan. They have a relatively new fleet of planes and an amazing business lounge at Istanbul. However I must warn that this veneer of modernity can disappear quickly if you have any travel issues whatsoever. Lying beneath the surface is a bureaucratic organization and your connection through Istanbul will not be like your connection through Munich. Surly staff, grimy bathrooms, and general discomfort. If you miss a flight and have to stay overnight, you may have the full Turkish experience. So, if you need to get to Tehran in a hurry, Turkish is your best choice.
| 1
|
Grupo AirFrance-KLM
|
✅Verified Review| Istanbul to Paris with Air France. The small A319 was completely full. Friendly crew with new seats in a renovated cabin. Food served was a hot meal (entree, main dish end dessert) with drinks, which is an improvement vs. previous flights. No IFE for the 3h40 flight but AF allows you to download free movies to watch on your tablets 30H before the flight for the whole duration of the trip. This is a nice initiative and was much welcome. Flawless flight and arrival 5' ahead of schedule.
| 7
|
Pegasus Airlines
|
✅Verified Review| Istanbul to Prague with Pegasus Airlines. Checked in online but it doesn't matter as there are no special lines for bag drop. The check-in lines were long. The boarding process is chaotic. There was no organization at all. The cabin crew was adequate. The plane was clean. The flight was punctual.
| 2
|
Grupo AirFrance-KLM
|
✅Verified Review| Istanbul to San Francisco via Paris and return with Air France. It was the worst flight experience for me. Food was poor and meal quantity was also poor for such a long trip. It was completely uncomfortable and the planes are old. Only choice was ham at breakfast (San Francisco to Paris) and of course my luggage was stuck in Paris when I arrived to Istanbul. No surprise at all.
| 1
|
Turkish Airlines
|
✅Verified Review| Istanbul to San Francisco. Employees don't speak or understand English well. We had an infant with us and reserved a seat with a bassinet when we left. They didn't give us seats on the same row as a family, but I said at least we get the bassinet. At the gate it appeared that they printed the wrong boarding pass for us which complicated security for us and caused us to lose the bassinet seat after all of this. Now we had to suffer a 13-hour flight separate from each other and with no bassinet to put the baby in.
| 1
|
Turkish Airlines
|
✅Verified Review| Istanbul to Sao Paulo. Day flight. Managed to get an exit seat so plenty of legroom. Was sat next to Galley, lots of people milling around. Crew provided a high level of service. First meal was nice, second not very. Entertainment system was good. Flight had Wifi which is always a help. Plane was clean although the decor looked old, tired. Istanbul Airport is excellent with one of the best lounges I have ever been in. Enjoyed the flight, price was very good, will definitely fly with Turkish again!
| 8
|
Turkish Airlines
|
✅Verified Review| Istanbul to Singapore. Disorganized boarding this time. Rather long bus ride to remote stand. A330 with lie flats and extensive IFE but no onboard Wifi. The onboard catering was extensive and substantial a là TK style. Cabin crew were hard working and gave an overall good level of service. Arrived almost as scheduled, delayed slightly to heavy traffic at Changi. Overall another solid long haul flight with TK.
| 8
|
Turkish Airlines
|
✅Verified Review| Istanbul to Tel Aviv return. Quick efficient check in for both Istanbul (economy class) and Tel Aviv (business class, because I was changing to Business Class from Istanbul). The bag was priority checked through to Bangkok and was first off the flight in Bangkok. Both flights left and landed on time and a light meal served on both flights despite being only two hours long. Seats were okay and I had adequate legroom. Toilets were clean.
| 8
|
Turkish Airlines
|
✅Verified Review| Istanbul to Toronto with Turkish Airlines. The food is excellent. The cabin crew friendlier than many airlines I've flown with. Never had any trouble and the flights are almost always on time. Love the direct flights to Canada. The economy class seats could be a little bit more comfortable but overall a happy customer.
| 9
|
Turkish Airlines
|
✅Verified Review| Istanbul to Washington. I am overall happy with Turkish Airlines seat comfort, food quality, cabin service, etc. The lounge at Washington Dulles Airport is excellent and probably the best at that airport. I want to address the way they handle the laptop ban imposed by USA and UK. The devices that are not checked in the luggage, are accepted by the airline representatives at the boarding gate, after all the passport and security checks. The devices are wrapped in bubble packs and a special receipt is given to the passenger. The wrapped devices are placed in sturdy containers before your very eyes. At the other end, Turkish Airlines have a stand right after you clear the passport control but before clearing the customs. They check your receipt and give you back your laptop. No muss no fuss. Under the circumstances the operation is pretty smooth. I thought travelers should know.
| 9
|
Turkish Airlines
|
✅Verified Review| Istanbul to Washington. Turkish Airlines is still good. The catering on board is suffering from bean counter recommendations. Gone are the days when Business Class food on board Turkish Airlines was exceptional. Now it is ordinary. It is sad to see such short sighted measures being implemented which may have a long lasting impact on the airline's reputation. The flight was on time but the airplane was old. It was clean but the age showed. The most outstanding aspect of the flight was the crew. They were helpful, pleasant, attentive, and friendly. One crew member kept bringing me tea (without my asking) while I worked for about six hours. She always had a pleasant smile throughout the trip. I wrote this review to ensure that the crew's effort did not go unnoticed.
| 8
|
Turkish Airlines
|
✅Verified Review| Istanbul to Zurich. Lounge and fast track access at IST convenient and at a high standard. Ground services provider TGS also on good behavior. On time boarding with priority implemented for families and status/business Pax. Warm greeting by crew and informative announcement from the flight deck in good English. Proper 2x2 business class seats with on demand IFE and a wide range of content. The 3-course onboard catering very good as usual. Cabin crew could be a little more proactive with refills. Landed ahead of schedule at ZRH. Turkish Airlines is providing a very competitive product and premium product compared to other European Carriers.
| 9
|
Iberia
|
✅Verified Review| It is my first time flying with Iberia, in Business class from Zurich to Madrid. I went to Zurich airport, and waiting on the Business class line when it is my turn, the Iberia Lady behind the desk asked a young couple on the Economy class line to do the check-in at Business class line. I went to ask the lady what happened and I was told the couple has been waiting for long time, because the economy line's computer had a problem, so she judges herself that it would be fair to let them go before me, and it will only take 2 minutes. Her supervisor came by and he told me in private, that there is no difference between Business passenger and Economy passengers at Iberia. It is a small incident, but it shows the mentality of Iberia staff and the company, the onboard experience confirm further that. Iberia is far behind the leading companies such as Swiss or Qatar. Will I fly again with Iberia? No.
| 1
|
EasyJet
|
✅Verified Review| It is not easy with easyJet. At Berlin Schoenfeld Airport, the queue was extremely long and there were only 3 counters opened. Check-in staff were rude and unhelpful. I feel that the airline's main aim is to be voted "most on time carrier" at the expense of passengers. The app does not really work when you have more than 2 boarding passes. For example, I could see that I had 4 boarding passes on the app but I could only open 2 earlier passes. After the check-in staff also could not open the other 2 boarding passes, he issued us with paper passes, but he issued my son's pass twice and not mine causing further confusion and distress at the security gate. Overall, not happy with easyJet. But a positive point on easyJet in comparison with other budget carriers, they allow a child traveller to have a free check-in of a stroller / car seat. Also, instead of spamming with offers on hotel and car rentals, they could alert travellers on what is likely to happen at any particular airport (eg very slow security) as I am sure that they would have data on the number of passengers who missed flights.
| 2
|
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