Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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SAS | ✅Verified Review| It seems an used-to-be great airline has been going down. I traveled to Europe from California with SAS this May and June. The flight in May bound for Copenhagen (SAS936) was great. However, I noticed that they cut down the crew number from 9 to 8 on my returning flight SAS 935 in June. This cut down of crew number resulted a dramatic decrease of service quality. I noticed the flight attendants became busier and less patient. The worst part is the breakfast. The breakfast or second meal served on my returning flight was much much worse than the outbound flight. I know this is because they don't have enough attendants to take care of the oven. | 5 |
Eurowings | ✅Verified Review| It was a typical European flight, operated by Germanwings. Check-in in Rome was efficient and quick with no waiting time at the desk. Due to a thunderstorm at STR the airport was closed which ended in a delay at Rome. We were informed about that at the airport, so everyone kept calm while waiting. Once on board, we still have to wait nearly one hour in the plane. The crew, esp. the captain kept us informed very often about the current situation at STR – so well done. The seat comfort was nothing special, but I never expect much when travelling across Europe. One thing I really have to complain about is the included meal in the Smart Tariff, the given sandwich was nearly inedible, very dry and without taste. Overall I would say that Eurowings is a good choice for travelling around Europe. | 7 |
Turkish Airlines | ✅Verified Review| It was my first time flying Turkish Airline and it was a very pleasant journey. The flight I took was from London Heathrow to Taipei via Istanbul. I chose this airline simply because it provided the best route/price for the date that I had to fly. The staff were all diligent, kind and helpful. As well, I was surprised to have received the amenity kit sitting on an economy seat. They also gave out a warm hand towel and menu before serving meals which I find very considerate. | 9 |
Grupo AirFrance-KLM | ✅Verified Review| It's Air France flight operated by HOP (But you can't buy it as a HOP flight). So it's not a low cost flight at rather expensive ticket price. Service was good with some snack and beverages free of charge. The leg room is tight but it's just about 2 hour flight. It arrives at Terminal G CDG airport and you have to take a free shuttle bus to the main terminal complex. | 6 |
Turkish Airlines | ✅Verified Review| It's a very short hop from Istanbul to Dalaman (just under an hour), and with Turkish Airlines it's quite a nice one. For my flight, they used one of their older planes, and does not have as comfortable seats, or the entertainment systems that the Boeing 737-800'sthat they also use on the route have. The staff were very pleasant, and the flight was on time so no problems there. En-route, a hot cheese and tomato sandwich and complementary drink is provided. Altogether a fine experience. | 7 |
EasyJet | ✅Verified Review| It's not so much about the flight itself from Nice to Luton although it's always delayed or cancelled (frequent flyer on easyJet). I have a big problem with the way they treat passengers before boarding in general. Yesterday in Nice they pushed us in a long corridor of mostly windows with the sun pointing at it. It was horrible. No air conditioning, impossible to get fresh air or even shade. This was going on for approximately 30 minutes. I asked if it was possible to get some door or window open but was totally ignored. EasyJet show some respect to your passengers please. It's not that complicated. | 4 |
Grupo IAG | ✅Verified Review| Izmir to Dublin. Herded like cattle in walkway to board plane. Hot and smelly with some drunk passengers making a racket. We were in tunnel for near 20 minutes then there was a 30 minute delay before the plane took off. Decent fight home but had to walk down steps from plane. Walk across tarmac and then a 1/3 mile hike up and down and across the airport to get to passport control and baggage collection. Bad enough for us but a disaster for elderly. Or infirm to make this horrible journey. Aer lingus hold baggage costs are very high but they put our hand ouggage in hold free of charge yesterday? Hold luggage charges are obviously a great revenue generator for Aer Lingus. We only fly with them because we don't have an alternative. | 2 |
Eurowings | ✅Verified Review| Izmir to London via Dusseldorf. A bad experience will not fly with them again. The plane and seats was really comfy but when we arrived at Dusseldorf the staff was so rude, also when I arrived at London Heathrow they did not give me my stroller so I had to carry my toddler. Then when we arrived to collect our baggage they did not put it on the plane with us they left it in Germany, still waiting for it now! | 1 |
Grupo AirFrance-KLM | ✅Verified Review| I’ve had a very good experience flying with Air France, during this very short flight from London to Paris (40 mins flight). Flight departed on time, cabin crews were helpful and friendly, aircraft was very clean and new. Pain au chocolat and hot beverage served for breakfast. Totally recommend flying Air France. | 10 |
Norwegian | ✅Verified Review| JFK to CDG and back in seat 1 E and 4 E. Do not believe the negative reviews. You are flying business class at economy fare prices. Wish this airline flew all over the world. All of the negative posters seem misinformed. For example, some mentioned that the foot rest is too short for a normal height person. Well there is a lever on the side of your seat which allows you to extend the foot rest, problem solved. Skip lines, board first, deplane first, use of airport lounges. Served meals, snacks, drinks, seat reclined so you can actually sleep. Everything I mentioned you cannot get in economy. All priced at coach fares. | 10 |
Turkish Airlines | ✅Verified Review| Jakarta to Istanbul. TK 57 left Jakarta airport earlier than schedule. The service level was similar when we returned back home on TK56. On both flights, cabin and toilets were clean and staff were nice. Food was in big portion and we are pleased to have it. Inflight amenities were sufficient. During this flight we did not get ice cream like Asian airlines. My other inputs are that menu for flights from Istanbul. Please serve any other menu from elsewhere. We had enough Turkish meal during our long visit in Turkey and please train your staff to speak better English. Yes they are nice and polite and speak English but just a little effort to speak better and I am sure Turkish airlines can do it. | 8 |
Grupo AirFrance-KLM | ✅Verified Review| Jakarta to Kuala Lumpur. Our first time fly with KLM. Good ticket price one way. Waiting for take off almost 1 hour but it was okay because watching the movies and playing the games. Friendly ground staff & stewardess and good service. We enjoyed the flight. | 8 |
Turkish Airlines | ✅Verified Review| Jakarta to Sao Paulo return via Istanbul with Boeing 777-300ER in Business Class. I felt that the entertainment screen is quite small, it is adequate but would be great if we could enjoy larger screen size. Food options were satisfying and presentation was nice thanks to Do&Co catering. It would be great if they offer flexibility to their pax to be able to opt to dine whenever they wish (not only in a designated meal service time). This is particularly for the red-eye flight like Sao Paulo-Istanbul which depart at 3am and a meal was served just after take off. Cabin crew polite and courteous especially Indonesian-bound flight. Lounge at Istanbul was great with many food selections but much fewer when you departing late at night. One most point that need to be improved is the boarding arrangement at the Departure Gate especially for Business Class Passengers ! There was indeed a special Line for business class pax but mostly were blocked by the long economy pax queue that we had to struggle to find the dedicated line for business class pax. | 8 |
Eurowings | ✅Verified Review| Jerez to Dusseldorf. Departure and arrival on time, understandable loudspeakers, hilarious, nice tone used by purser and captain. Clean seats, board menu not used, embarking under rain, therefore access should have been organized. There were no screens showing the flight progress | 8 |
Grupo AirFrance-KLM | ✅Verified Review| Johannesburg to Amsterdam. I was on an 11 hour flight with a transfer to another 9 hour flight. The seats are tiny, so much so that if anyone sits next to you that has any mass whatsoever they are laying on you and or in your seat. We make it to Amsterdam where we have a layover and head to the KLM lounge where my wife has a membership. I'm flying with her, and at the lounge they advise us that no guests are allowed despite being married and a member of the lounge service. Customer service wouldn't budge on this. I'm confused, and letting everyone I know to avoid this provider at all possible. | 1 |
Turkish Airlines | ✅Verified Review| Johannesburg to Brussels via Istanbul. Our first holiday that we flew with Turkish Airlines and probably our last. However we are satisfied about the staff on board, it's the lack of customer care that makes the final result of this review. As we arrived home we found out that one of the locks of our suitcases was damaged in a way that this lock could not be used any more. No message of Customs was left. An inquiry at Samsonite showed that this part can not be repaired. So we are forced to buy a new suitcase because of this damage. Turkish Airlines is responsible to take care of our bagage and if some problem occurs, they should offer a solution. Challenge 1 is to find out how to claim damaged baggage. Found on the internet and made a claim the next day. Challenge 2 is to convince Turkish Airlines (Customer Care) about the real cause of the damage, since they decline a claim immediately. Challenge 3 is to convince them about the fact that the suitcase is not repairable. If it would be, we should send it to a national Samsonite repair center (costs!). But they confirmed that the lock is no longer available (only during the warranty time of 5 years). A copy of these emails were sent to TA, but the refuse to accept it and think about another solution. Challenge 4 is to convince TA that for me the only solution is that I have to buy a new suitcase, which I did, and to get a refund as compensation. I bought a new Samsonite, sent my invoice to them and asked them to solve this matter, but again they answered that only repairs will be paid. When you pay over 2500 Euros for your tickets, you have the right to expect customer service as it should be. Let's end positive about the airplane and staff. The airplane is new well cleaned and you there is a lot of entertainment to choose on your personal screen. Staf is really friendly and drinks and meals are alright. We just did not understand why on a night flight it took so long to get your meal after the take off. It would be nice to get it earlier and then get some more time to sleep. | 3 |
Turkish Airlines | ✅Verified Review| Johannesburg to Gatwick via Istanbul. Seats were the smallest we have come across which was no fun on a 10 hour first leg. Staff unpleasant and food worse. Worst of all was the conflicting advice. We were told at check in no laptops or tablets in hand luggage, but they failed to mention battery pack phone chargers are not permitted. Ours were confiscated although people with laptops and tablets were permitted to hand these over and collect on arrival. Lack of customer advice mean this won't be an airline we will use again or recommend. | 1 |
Turkish Airlines | ✅Verified Review| Johannesburg to Montreal via Istanbul. Check in at JNB was uneventful. Turkish Airlines uses the SAA lounge which is pretty ordinary but food choices are extensive. Boarding was delayed due to late arrival of the inbound aircraft but was conducted in an orderly manner. Onboard, the aircraft looked well kept and the FA's were friendly and spoke very good English. Food and wine quality were good but I would have liked to have a few South African wines. Dinner and drink service was very slow and it took us over three hours to get to desert once we were airborne. The aircraft on the JNB-IST leg did not have wifi and although the IFE had a large selection of movies, it was on the skinny side when it came to new releases. Flight landed on time and with almost every flight we were bussed to the terminal. Spent a few hours in the Istanbul lounge which is well and truly an amazing experience with a very large array of food and beverage offerings. Boarding on the second leg was absolutely chaotic and TK should be ashamed of putting their premium passengers through that ordeal. Once again we were bussed to the aircraft. The second A330 was brand new and the crew and their service were outstanding. I felt pampered throughout the 10 hour flight and was able to catch 3 hours of very comfortable rest in the lie flat seats. The WiFi on the second leg did not work despite the pursers countless efforts to get it up and running. The food on the second leg was superior to the first which likely was related to catering being done out of TK's hub in Istanbul. The flight landed on time but the luggage delivery was slow with priority bags coming out towards the end. Turkish offers a very good business class product on long-haul routes and I would not hesitate to use them again. They must however improve boarding and gate arrangements in IST which are deplorable. | 8 |
Grupo AirFrance-KLM | ✅Verified Review| Johannesburg to Paris with Air France. My 3 year old son dropped a few pieces of plastic wrapping on the floor below his feet (not in the aisle) - hard to avoid given that everything is wrapped in plastic and no one walked along the aisle to collect it. A little later, when he was sleeping on my lap, a member of staff berated me loudly, repeatedly and rudely over the presence of plastic on the floor. She then brought a bag and asked me to clear up the plastic immediately, even though to do so would obviously have woken my son (this was around 10pm on a night flight), who would undoubtedly have cried and disturbed other passengers far more than a little clear plastic in our seating area! I was shocked at how rude she was, and how lacking in understanding of the difficulties of travelling with young children. This did not make for a pleasant or relaxed atmosphere on the flight. In addition, we ordered vegetarian meals and were given a yoghurt that contained gelatine. | 2 |
Grupo AirFrance-KLM | ✅Verified Review| Johannesburg to Paris. The poor quality of food really disappointed us. The food and service of the French airline which would be assumed to be good in food was the worst. We told that flight attendant about a poor cheesecake dish while she was picking up the trays, and she just showed us a surprised face. | 4 |
Turkish Airlines | ✅Verified Review| July 15th, 2016 I flew from Oslo to Manila via Istanbul. We landed normally on time, July 15th, 11pm in Istanbul for a short transfer for the next flight - but that was not to be. Leaving the plane we noticed there was no personnel from Turkish Airlines to be seen. After walking around looking for the gate for the connecting flight we started to feel something was wrong. And it was. The airport was closed (we were the last flight in) and the military coup was in progress. Since there was absolutely no information coming from the airport or Turkish Airlines personnel we had to rely on rumors and twitter to discover what was going on. In short order, here are the events as they unfolded: No personnel from Turkish Airlines was to be seen or heard from in any form from 11pm July 15th until 2pm July 16. They left thousands of transit passengers stranded without food, water or information. No information whatsoever was at any time given to us before the following day 2pm. The transfer desk and information desk was at all times left unmanned. After 14 hours my flight was cancelled. Over the speakers we were given the option to either travel to Turkish Airlines HQ in Istanbul city centre, or call their call center (all lines busy). It was complete chaos. I ended up having to go online and buy a new one-way ticket out of Istanbul. Travel Tip: Find another airline. | 1 |
Wizz Air | ✅Verified Review| Just had a very disappointing experience with Wizz Air. Was booked on a Wizz flight from Varna (Bulgaria) to Luton on 29th December. The flight was cancelled. Not the fault of Wizz Air (or so we were told), as it was a weather problem. The problem was that Wizz decided not to tell anyone. We were all booked in and sitting in departures waiting for the flight. The departure board still showed an on time take off. About an hour or so later the departure board suddenly changed to 'Cancelled'. No announcement, no information of any kind and not a single member of Wizz Air staff to be seen. It was just a pathetic shambles and got worse. Now well over a week from the cancelled departure and still waiting for a refund, or at least the common courtesy of a response to my claim. They are keeping my money, paid in good faith for something they did not provide. I tried to contact their so called 'Customer Service' but this was a total waste of time. All I have had from to date is an automated reply confirming that they had received my refund request on 30/12/2916. | 1 |
Grupo AirFrance-KLM | ✅Verified Review| KLM has one flight a day from Denpasar to Singapore. On Sep 1st due to a technical fault they delayed and then subsequently cancelled the flight the next day. My experience was horrendous. We were dropped at a DPS hotel at 2am and told to be ready to fly tomorrow. That was the last I saw or heard from KLM staff. For 2 days I was left without any information, food vouchers or a rebooked flight. The hotel did their best to provide support but they weren't even in contact with KLM for most of the time. I received a letter 2 days later saying that the ground crew would assist, they never did. It said they would contact me via phone or email with my rebooked flight, they never did. It took 3 nights in a hotel before KLM rebooked me onto a new flight, even though there are 15+ flights a day on that route. I still haven't heard from anyone at KLM and any attempts at speaking to someone who is responsible for the welfare of the passengers on that failed flight falls on deaf ears. I couldn't imagine an organisation demonstrating such arrogance and a lack of care but I have now seen it with KLM. If they are cheap and you can afford to take the risk of being left in a hotel for 3 days with no help or information then go ahead and fly, however after experiencing how KLM deal with delays and cancellations you would be far safer to fly a Low cost carrier, especially on inter-Asia routes. | 1 |
Grupo AirFrance-KLM | ✅Verified Review| KLM is one of the best airlines with the best service I have flown. It was one of the cheaper flights on this route from Amsterdam to Barcelona and with the best service by far. They even serve free food on short haul flights wich is amazing. And a free water and another complimentary drink of my own choosing. | 10 |
Turkish Airlines | ✅Verified Review| Kathmandu to Geneva via Istanbul. In general I like Turkish Airlines. On both legs of this trip the cabin crew was especially friendly and helpful. However, I left my Kindle e-reader on one of the flights and I cannot find a way to call or email lost and found. There is lost and found for baggage. I suppose I'll accept the loss but it an airline of the standing of Turkish Airline would have a better email/phone system that would allow clients to at least post a message. Disappointed in the usefulness of the communication ability through email/phone. | 7 |
Wizz Air | ✅Verified Review| Kaunas to Luton with Wizz Air. Very pleased with the flight and cabin crew service. The 3 staff were professional, organised and made me feel very comfortable, especially when I wasn't feeling well. The plane was tidy and also the seats are comfortable. Made my flying experience much better and even though I'm not entirely comfortable with flying, I am looking forward to my next flight with more confidence. | 10 |
Norwegian | ✅Verified Review| Kaunas to Stockholm. This flight apparently departed from Kaunas instead of Vilnius because of building works at Vilnius airport. For this reason a temporary departure hall had been added at Kaunas airport. It was not too bad, even though it felt very temporary. The most annoying thing was that when boarding started there was still lots of time until the actual boarding took place. So all the people, including the elderly and families with children who would have benefited the most from sitting had to stand waiting outside for a long time. Once we boarded the flight was short and smooth, and we arrived on time. In flight service was efficient, but somewhat overpriced, especially when departing from a cheap country like Lithuania. Like all Norwegian aircraft the plane was in good shape with decent seating comfort. | 6 |
Norwegian | ✅Verified Review| Keflavik to Bergen with Norwegian. Spacious seat and leg space. Cabin crews are polite and friendly. Announcement from cockpit is clear. However, no in flight entertainment available. Though there is Wifi on board but it is lagging. No complementary light refreshment or snack. | 7 |
Wizz Air | ✅Verified Review| Keflavik to Budapest with Wizz Air. This is a low cost carrier and this review is based upon the understanding that you know what that means and my ratings would be lower if it was a full service airline. Having said that I wouldn't hesitate to fly with Wizz Air again. Their website makes it clear what you get with a barebones ticket. A seat and small cabin luggage. Want anything beyond that and you have to pay for it. We actually went for added check-in luggage and as this was partially a shopping trip, more allowance on the way back from Budapest. You do need to make sure you understand that 30 days in advance you can check-in for your flight. That's when you should as that will give you the best options when picking your seats. We didn't get this so had to make do with somewhat less than optional seating, but it worked out in our favour actually. So this is a late afternoon flight out of Iceland. Check-in was efficient, but when we entered the terminal many food options had closed. As it turned out when flying to Budapest so had most of the food on the plane. The plane felt new and shiny. Seats OK, you can't lean back at all. This is actually somewhat better as I found it easier to get in and out of the seatrow. Cabin staff were lovely, they look like they enjoy what they are doing and apologized for the lack of food options. But the Hungarian beer and red wine are both to be recommended. Now in Budapest check-in was again efficient and the airport is fantastic. Definitely one of the best in Europe with great variety of shopping/food options. However, the check-in to the aircraft made me feel a bit like cattle being led to the barn. But it worked. Flight back to Iceland was smooth. Crew again looking happy to be at work and at the end of the day I would definitely both fly with and recommend Wizz Air as a great low cost carrier option, if not yet on the Norwegian level. | 8 |
Wizz Air | ✅Verified Review| Kiev to Budapest. The worst airline I have travelled with, very strict in carry on's. Smallest seats ever. They seperated me and my family. I will never fly this company again even if they offered me free tickets. I should have read the reviews before booking. Hope no one makes same mistake as i did. | 1 |
Turkish Airlines | ✅Verified Review| Kiev to Istanbul. The service is surely not bad, but is not as high and as expected. A321 with very narrow, uncomfortable seats, and not pleasant to fly. InFlight Entairtainment didn't want to work. At Istambul Airport all our boarding and de boarding were serviced by bus, and it takes a lot of time. The crew was not very attentive, but was professional however. | 6 |
Turkish Airlines | ✅Verified Review| Kilimanjaro to London Heathrow via Istanbul. My route on the way to Tanzania wasn't too bad, although my friends bag did get lost. On the way home it was a terrible 24 hours. We got to Kilimanjaro airport early and then when it came to check in three people from my group including myself weren't on the list to fly! We had to wait till after check in had closed for someone to drive to the airport with a different list, during this time we were told nothing we had no idea if we would definitely be on that flight. We finally got through and then very quickly had to go through security again and wait to board. We had a two hour wait even though our plane had arrived - we got given no information. I hadn't had a drink in over 4 hours due to the fact you can't take liquids into the airport and then the only place I could buy a drink I was only there for a minute until I had to move again into somewhere we couldn't take liquids. They had moved some people up to business class and then after about an hour took in everyones tickets and got them reprinted, back to economy. Finally once we were on and then arrived at Istanbul, due to the fact we were 2 hours late one of my friends travelling with us had missed her next flight. Throughout the whole journey she was asking for help, she was literally on the back seat of the plane and wouldn't allow her to be one of the first to get off so she was the last person off. We then had to wait for a bus to take us to the airport. Once there we tried to find someone to help her, she asked someone who sent her to somewhere you go if you didn't have a boarding pass - this wasn't the issue (causing her to be even later). We asked 5 people at the airport for help and the staff were all rude saying 'I'm busy' and walking off. Eventually we found someone who told her where to go but it was too late she had missed her flight. I then got on my next plane to Heathrow, once landed at 4.30 I went to collect my luggage, I waited an hour and a half for them to then say 'That's all the bags.' Which meant 6 out of 7 people I was with didn't have their rucksacks. We all went over to lost luggage and there we got told all our bags weren't on the flight and that they were on the next flight coming from Istanbul. If we had been told this earlier it wouldn't have been as big an issue yet we waited an hour and half and parking at an airport isn't cheap! There was no communication at all. We got told we could wait till the next flight came in which was gone 9 in the evening or get our bags delivered to us in a few days. I opted for getting my bag delivered as my parents would have had to pay a fortune on parking else. Not happy at all, such a long tiring day with no communication. The one positive note I have is that the landing in London was very smooth! | 3 |
EasyJet | ✅Verified Review| Krakow to London Gatwick on an Airbus A319. A fast and quite comfortable flight, considering I flew on one of easyJet’s oldest Airbus A319s. I booked the flight for a fairly cheap price. We were waiting for the aircraft at the doors to the apron when the aircraft was still in the air. We were made to wait around 5 minutes at the bottom of the aircraft steps in a 30 degrees Celsius heat. Boarding was fast and we were airborne on time. Once in the air the crew started selling. I bought myself a meal deal for around £6/7 which is a good price in my opinion. The seat was not the most comfortable but bearable for this flight. Seat pitch was good for a low cost carrier. The crew were amazing, very friendly and always smiling. We landed into London Gatwick early. When disembarking the aircraft we used the jet bridge,this is something easyJet don’t normally use. I would say easyJet is a very good airline, despite hearing and reading all the bad reviews about them. I would fly with them again in the future and I definitely recommend them. | 8 |
Turkish Airlines | ✅Verified Review| Kuala Lumpur to Istanbul return. The food on the flight was some of the worst. I find the cabin staff can be quite surly. However, had a truly awful experience with their customer service during the return flight, Istanbul was hit by blizzards the afternoon of the evening return flight which caused chaos with cancellations of all flights from all Istanbul airports, unfortunate, not much one can do about the weather. What is deplorable is the experience I have had with their customer service. Given the situation as one can imagine the ticket sales/changes queue at the airport was astronomical with everyone trying to rearrange travel arrangements. Spoke with a THY staff member who said I could rearrange over the phone. Waiting for half an over on the phone reached a customer service representative who informed me that as the KL to Perth flight was with a partner airline and THY they could not complete the booking and I had to go in person to the THY ticket office. So I went to the other airport in Istanbul at 3am in a taxi in a blizzard. Upon arriving at the ticket sales office they said they emailed the partner airline but that we would have to wait for a confirmation response. No indication of time frames. We waited for an hour then a different staff member told us that there was no need for us to wait at the airport and that in fact there was no need for us to have come in person to the airport to do this and the call staff had misinformed us. After getting a few hours sleep I then spent half the day repeatedly calling Turkish Airlines chasing any updates. Eventually I was told that in fact we were on standby with the other airline which was strange as the other airlines website was showing tickets for sale. After tearing my hair out eventually I spoke directly with the original booking travel agent who changed the booking no problem wish I had done that sooner rather than wasting my time with THY. Unfortunately the same issue has happened again with the rebooked flight tonight being cancelled due to weather and I am now going through the entire process again. No one can or will give me a telephone number for the ticket sales office instead I am told that I have to get a taxi, drive an hour each way if I'm lucky in the snow and repeat the crazy process of telling the ticket sales office in person exactly what I've told the call centre for them to lodge the booking request with the other airline and then wait until who knows when for them to get back. I have repeatedly asked to speak to a more senior management staff at the call centre to resolve the issue to be told there is no one more senior. Considering the trip was bought as one continuous flight how on earth THY cannot resolve this from their end with the partner airline beggars belief and why on earth one has to physically go to the ticket office to do this seems illogical and hugely inconvenient. | 1 |
Turkish Airlines | ✅Verified Review| Kuala Lumpur to London via Istanbul. This is the third time I flew with Turkish Airlines and possibly the last. The first two times I flew Turkish Airlines were direct flights as I was visiting Turkey. Everything was okay, average service experience. The last time I flew with Turkish Airlines, I departed from Kuala Lumpur, transferred at Istanbul and final destination is London. Much of the time you travel between the gate and aircraft by shuttle bus at Istanbul Airport. Tiny leg room (31-33" seat pitch). No compensation for delayed or damaged luggage. | 2 |
Turkish Airlines | ✅Verified Review| Kuala Lumpur to Venice via Istanbul. The flight from Kuala Lumpur was real packed. I was seated on 50G. It was rather hot during the flight. Meal was plenty and tasty. I also like your special menu and unique drink such as sour cheery drink and home made lemonade. They are fantastic! Most cabin crews on Kuala Lumpur - Istanbul sector were nice and polite except one male crew looked grumpy but he still did the job well. Nothing to complain from Istanbul to Venice. Toilet was clean and with proper amenities. We got nice blanket, pillow and nice pouch (Kuala Lumpur - Istanbul sector) full of flying amenities such as lip balm, socks, eye shade, toothbrush and ear plug which are nice. AVOD needs improvement on film and song selection. Need to provide some asian movies and songs including in Chinese/Mandarin. You have ones in Malay but not Bahasa Indonesia although you also serve Jakarta airport. Wifi is on and off. A bit frustrating indeed. Other than that, I have nothing to complain. | 7 |
Turkish Airlines | ✅Verified Review| Kuala Lumpur to Vienna via Istanbul. Turkish Airlines surpassed my expectations. Both the ground and cabin staff is friendly and competent, I also comtacted the call centre twice before my trip and I were helpful as well. They have a generous luggage policy, on top of my 31 kg checked in suitcase I was also able to take my skis (around 4 kg with the bag) free of charge. In fact, they have a wide range of sport equipment which one can take for free, however I'm not sure whether you can take it on top of your 32 kg free luggage (or whatever you have if you fly business/first) or whether I just got lucky. I also took on both trips, KUL-VIE and return 3 big pieces of carry on luggage and nobody said anything (although I'm sure this is not their official policy). Finally, when I managed to miss my connecting flight from IST to VIE, after I had felt asleep at the airport, they rebooked my flight free of charge, after little convincing. The cherry on the cake is the food - maybe the best plane food I've ever eaten! | 10 |
Turkish Airlines | ✅Verified Review| Kuwait to Edinburgh via Istanbul. My flights overall were good. However, the in-flight entertainment system on one leg of the journey was quite choppy - not just for me but for all the systems. I find that their lunch food is better than their breakfast food. Boarding was painless and transferring through Istanbul airport was fairly straightforward. | 8 |
Grupo AirFrance-KLM | ✅Verified Review| Kuwait to Washington via Amsterdam. We had an early morning start in Kuwait, the Airbus was an older aircraft with angled lie flat bed seats but quite comfortable , the IFE was a little dated with quite an old selection of TV programs which I quite enjoyed the memories they brought back but the movie selection was quite new, food was tasty, I had the dal curry which was delicious. Flight attendants were very attentive and service was professional. We arrived on time in Amsterdam and enjoyed the 4 hours wait at the airport, the aircraft to IAD was a new Boeing 777-200 with huge lie flat beds in business class and and a much newer IFE, flight attendants as good as the first leg and the food was good too! A great experience and flight and they will be high on my list. | 10 |
Wizz Air | ✅Verified Review| Kyev to Bratislava. My complaint is Wizz Air cancelled 8 bookings of mine, concerning 4 people. Although I received credit bills, they did not reimburse me so far (3-4 weeks) I paid for one new booking (in stead of the old booking) I called four times, for hours They asked me four times if I wanted my money back, I said yes but received nothing I want to disrupt my business with Wiizair, three bookings, but they are not reachable by phone. And their app does not work for formal complaints! I want to cancel my next flight from Prg - CIA on 16 march because of their gross incompetence | 2 |
Grupo IAG | ✅Verified Review| Lanzarote to Dublin. I have flown Aer Lingus for many years and always found them to be very helpful and caring towards the passengers. My opinion changed a couple of weeks ago when I got horrible call while in Lanzarote that my mother was very sick and I needed to get home ASAP. I phoned Aer Lingus explained my situation. And after spending 40 mins on the phone to them they offered to change us all (myself, wife & 2 kids) to the flight that evening for nearly €2000. I kept calm and decided to go alone at a charge of €303 having to leave my wife and 2 kids to follow the next day. They said if I provide a Death Cert they'd return the change fee. Thankfully my mother is still fighting. But very disappointed in Aer Lingus that they have lost the personal touch they had and now like the others seem delighted to rip you off when they can. Especially when the availability was there to get us all home. | 1 |
EasyJet | ✅Verified Review| Lanzarote to Gatwick. No one in the queue at Lanzarote EasyJet check-in. Polite, english-speaking staff at check-in and boarding gate. Tediously slow boarding process. Flight operated by SmartLynx Airlines on behalf of easyJet (24 hours notice given by easyJet via text message). Plain white, unliveried A320. Cabin crew all in SmartLynx uniforms. Cabin crew polite and no interaction with passengers unless you wanted to buy something. Announcements were clear and made in english only. Aircraft was dirty. No attempt had been made to clean aircraft during turn around. Crisps and chocolates littering the floor of row 10. Took off about 30 mins late. Zero overhead locker space left (flight not even full) by the time we boarded. SmartLynx A320 seats are bolt upright, non-adjustable and very uncomfortable. No leg room as had to store cabin bag under seat in front as all overhead lockers stuffed with cabin suitcases. Toilet was in a poor state when I used it. Soap dispenser broken and lying on its side and water draining very slowly from wash hand basin. Smooth enough flight with minimal CAT. Would not use SmartLynx by choice. | 3 |
EasyJet | ✅Verified Review| Larnaca to Berlin SFX. This was my worst experience flying. It all started when I was on my way to to the airport when I received message that plane would be 40 minutes delay and while at the airport another when it said 2 hours and 15 minutes, that was bad but OK. Plane departed 2 hours later than scheduled, but that's when fun begin, Captain told us that we might not be able to land in Berlin because airport is closing at midnight and we might not get exception which was the case so we were diverted to Rostok. We were told that buses will be waiting for us when we exit the terminal and message from EasyJet said that cabin crew will be there to assist us and will give us some food and drinks. Reality was a bit different, when we got out, there was one bus which was close and driver nowhere to be seen (we were one of the 3 aircraft) and cabin crew got into their shuttles and left, I've stopped one from other aircraft (from my already left) and she told me to ask person at the airport, there was no person at the airport. It took almost an hour until somebody came and finally let us on the bus. I could understand that things like diverting can happen, but the way EasyJet handled that is beyond terrible, I thought that cabin crew should never abandoned their passengers like this. I used to fly with EasyJet often and it was my favourite budget airline, but I'm done with them and I won't be flying with them again. | 1 |
Norwegian | ✅Verified Review| Las Vegas to London Gatwick with Norwegian. Excellent airline - Premium Economy seats very comfortable as I am 6 foot / 250lbs. Aircraft very quiet, many features, such as dimming windows, seats recline, yet, does not interfere with passengers sitting behind, seats also include foot rest, yet, if you are tall they really don't provide much comfort, although my Wife used hers and was very comfortable. Food and service excellent, Beef/Shrimp on way out, Chicken on way back, plus little extras being served, beverages are free flowing, yet, you sometimes need to ask. They now have a snack store that you can order via video screen and use you credit card and service was good. Movies were limited, probably due to initial start up, choose seats 5G/J for added comfort. Only negatives were, some people were given Premium Economy seats who only paid for Economy Seat, as, many seats were available - if you paid Premium Economy prices and see this then you can be a bit upset. Arriving in Las Vegas and Gatwick, baggage off loading, was terrible we waited for ages, it doesn't do any good to be let off before Economy passengers and then wait with everyone else, must improve. Overall excellent flight, cabin quieter than anything flying, attendants very helpful, yet, male flight attendants jackets were the worst I have ever seen. | 9 |
Turkish Airlines | ✅Verified Review| Last September, I flew Istanbul to Vienna with Turkish Airlines. Seats were comfy for economy class standards, the food, a breakfast comprised of potatoes gratin and borek (Turkish pastry with cheese), was amazing. It had trumped all of the business class meals I got at US airlines so far. Also amazing service. They even gave me newspapers on the jet bridge and the cabin crew was super kind. Will fly again on my so far favorite airline! | 10 |
Vueling | ✅Verified Review| Lessons learnt from a missed connection with Vueling. When I booked our trip from Venice to Seville on Vueling I wasn't worried that we had a 2.5 stopover in Barcelona, even though we were changing countries we were within the Schengen region so would only need to clear security (and this was before the new security screening procedures were introduced). Shortly before we left for the airport Tripit sent me a message saying the flight had been delayed, even though, according to the Vueling app it wasn't. Even when we checked in there was no mention of a delay. Long story short we ended up leaving over two hours late (which means we are entitled to 400 euro compensation each - good old EU). Of course we missed our connection (not by much though - if they'd had somebody waiting to rush us through to the gate we would have made it). There we no flights to Seville that night so Vueling said they would give us vouchers for dinner and a hotel. Ok, we thought, this has turned out to have a silver lining after all, as it was only 9pm we'd get to spend Saturday night in Barcelona - how bad can that be? Very, very bad as it turned out! As we had no checked baggage we were at the front of the 'passengers with incidents' queue where we were given our vouchers. Dinner was to be at the most basic of airport cafes (no alcohol of course) and we had to wait until 11.30 to get the bus to the hotel. Barcelona is a hub for Vueling so most of the people on the Venice flight had also missed connecting flights. There ended up being a full bus load of us. We decided not to wait and take a taxi at our expense to the hotel, the taxi driver had never heard of the hotel and when he looked it up on Google said "it's not even in Barcelona. I'm not sure how much it will cost but it will be at least 80 Euro" Gulp. Back to plan A. We got to the area where the bus was supposed to be and waited, and waited. Naturally nobody from Iberia or Vueling fronted up to let us know what was happening. We left sometime after midnight and drove for at least an hour to a hotel in the middle of nowhere. We finally made it to bed around 2am. The only bus back to the airport left at 5am! What would I do differently? I would collect my new flight booking and boarding pass and say no thanks to the offer of dinner and hotel room. I'd take a taxi to downtown and choose my own hotel and restaurant and have a memorably pleasant evening. I could afford to do this with the 400 euro compensation that I'd be getting from Vueling. | 4 |
Air Europa | ✅Verified Review| Liege to Havana via Madrid. I was due to fly with Air Europa (member of skyteam) from Brussels to Havana with a stopover in Madrid. Given the terrorist attacks in March the flight left from Liege airport instead of Brussels airport. I was not notified of the change at all. I only found out because I could not find the flight on the website of Brussels Airport. Air Europa website was always down. Once I arrived in Liege to check in I was told I could only get the boarding pass to Madrid because their IT system could not print the Madrid to Havana leg but the the Air Europa desk in Madrid would print the boarding pass. They said they had been doing this every day since 22 March and that it was business as usual. We were a dozen of people in the same situation. Once at Madrid we went to Air Europa desk as instructed by the Air Europa staff in Liege airport. However they told us to go to the boarding gate as they could not print the boarding pass there. We walked towards the gate that was 20 min away, but could not pass passport control because we did not have a boarding pass. There were some helpful staff from Madrid Airport that tried to reach Air Europa. Apparently they were told that Air Europa staff was arriving. They never did. I had 3 friends also travelling with Air Europa from London who were also in transit in Madrid so I called them to tell the boarding gate staff we could not pass security. My friends were told that it was all under control, that our boarding pass were being printed and that the plane was waiting for us. Next thing I hear is that the plane to Havana has taken off! We were told to go to go back to Air Europa desk who said they cannot do anything (not call customer service or anyone responsible) but that we should pick up our luggage and go to customer service outside the airport. They were not helpful or apologetic. We went to the luggage area where we were told that our luggages had actually left to Havana without us! They also said this problem was happening every day (dozens of customers flying from liege airport don't make their connection ). This is an important security breach as they are not allowed to send luggages without the owner. We then went to the customer service outside their airport and queue for another 2 hours. By that stage we had been in Madrid for 4 hours and had not met one helpful or competent Air Europa staff. Not sure what is happening next as I am still in the queue but one thing is sure I will never fly Air Europa again! | 1 |
EasyJet | ✅Verified Review| Lille to Berlin Schönefeld on easyJet, with a new aircraft there and back. There was enough legroom (I'm 1m 86), the crew was nice and there was enough information. The pilot gave during the flight some information about the destinantion and city, and the cabin crew as well. As they are a low-cost carrier there is no WiFi, inflight entertainment or free beverages. | 9 |
Air Europa | ✅Verified Review| Lima to Frankfurt via Madrid with Air Europa. Highly unhappy with the service. Flight was delayed 1.40h, however we still made it to get our connecting flight, but Air Europa cancelled already our tickets and booked us in the next flight without letting us know. It was Christmas and I haven't been home for 3 years so this was really important to me. Then on top, they lost our luggage. After calling several times they couldn't find it because it was nowhere checked in. The next day they called and we could pick it up. One bag, declared as fragile, was totally destroyed, the contents inside completely broken. Bad, or non existent customer service, no information during the whole time. | 1 |
Iberia | ✅Verified Review| Lima to Madrid. After many years without any IFE at all I hesitated to fly Iberia transatlantic. But with a ticket at very low cost I gave it a try. The A340-600 I flew had a new interior, and excellent IFE. WiFi available at quite high cost. Leg room was limited, and catering quite basic. Crew were nice enough but not very enthusiastic. They would speak Spanish to everyone first, and only switch to English if you made clear not be able to understand them. I had a connecting flight with BA from Madrid on the same ticket, and I was surprised since both airlines work closely together neither at check in in Lima nor at Iberia transfer counters in Madrid could they provide a boarding pass for that BA connection. I had to get out of the airport and go to a check in desk for that. | 7 |
Grupo AirFrance-KLM | ✅Verified Review| Lima to Paris. Very poor. Online check in wasn't possible from Lima. Enquiries to customer services were dealt with in an unsatisfactory way. The seats on the plane were uncomfortable. Cabin crew didn't seem to take their job very seriously. The safety talk at the beginning did not seem to be done properly (didn't seem to be enough staff to do both sides of the plane). Food was okay. Luggage was transitted no problem. In flight entertainment was dated and didnt work, old fashioned screens in economy. | 3 |
Grupo AirFrance-KLM | ✅Verified Review| Lisbon to Amsterdam. I never thought you could fit this many passengers on a 737, even EasyJet doesn’t pack them in this tightly. Seats are cramped and tight, also, no in-seat monitors, as a matter of fact, no monitors at all and also no onboard entertainment via WiFi nor any WiFi for that matter. The APU wasn’t turned on until 5 minutes prior to departure time and even though it was a 5 am departure, the aircraft was stuffy and hot. Given the tight seating, I was expecting a barebones service. This, however, was not the case, the in-flight service was outstanding. For breakfast, they served a tasty omelet sandwich. Service was fast, friendly and efficient, KLM unlike their American counterparts manage to serve the food and drinks at the same time. A+ for service and food, C for comfort and seating in general. | 6 |
Air Europa | ✅Verified Review| Lisbon to Barcelona via Madrid, my advanced flight was delayed by 3 hours and was notified 5 minutes after the proper boarding time. A significant delay should be notified early. The airline only provides lunch compensation, while without any lunch compensation I have access to the lounge, so the compensation is not paying a disappointment. Baggage handling is also very slow, even my luggage comes out last, albeit with Baggage Priority label. | 6 |
Air Europa | ✅Verified Review| Lisbon to Madrid. Very good service for a short flight. 50 Minutes with an amazing service for Business and great food. Good service on board also vs competition. Seat also with great space in the first row. Magazines and newspapers (not available in TAP for example). | 10 |
Vueling | ✅Verified Review| Lisbon to Palermo via Barcelona. This is the worst airline ever and I will not use them again. We were due to fly out of Lisbon on 16/09 and we get an email to say our flight has changed and we are now flying out of Lisbon on 19/09. I got onto their website and asked why, but had no reply so decided to go with the change as we didn't have any accommodation booked in Palermo. The flight was late leaving on the 19th so we only had 5 minutes to run from the arrival gate in Barcelona to the departure gate arriving just as they closed the gate. We were then made to feel like it was our fault we were late! We arrived in Palermo but our luggage did not! Surprise surprise - we checked with the hostess on the flight and voiced our concerns about making our connecting flight and were told 'not to worry as there was plenty of time to get the flight and our bags would be transferred' silly us for asking. Yes, we arrived in Palermo without clothes. We filled in a lost baggage form with the nice man in the lost and found area at the airport, but he said he really could not do anything, it was up to Vueling. To cut a long story short, they do not answer the phones or emails. I think it would be easier to talk to the Queen of England than talk to or get a response from Vueling. One would ask the question 'why are Vueling in business when their customer service doesn't answer it's customers' and even if you are fortunate to receive an answer at the end of your numerous attempts to communicate with them, only to be told 'yes your bags are lost' my only conclusion is that they couldn't care less about you, just your money. Sad but realistic. We don't expect to see our luggage again and sad because we had hand-picked special things to take back to our families - we can't get them again. Shame on you Vueling for spoiling people's experience on their holidays. | 1 |
Vueling | ✅Verified Review| Lisbon to Zurich with Vueling. Flight delayed and then cancelled. The flight next day delayed many times and then cancelled last minute when it was too late to book another flight. Then they failed to book hotel rooms for everyone, so some passengers had to share the room. Apparently they don't even have a plane to operate this regular flight. The outbound flight was operated by Wamos Air, and it was B747 which is a huge overkill for the amount of passengers. Their mobile check-in and seat choosing process is one of the most confusing that I've seen. They send emails saying "We attach the boarding passes" yet they don't - my tip, check-in from a desktop. | 1 |
EasyJet | ✅Verified Review| Liverpool to Barcelona in July 2016. A four hour delay in Liverpool airport escalated into a cancellation, and then led to us being advised that we would have to take trains to London and stay in a hotel overnight in order to disrupt our holiday the least. We were reassured that we would receive reimbursement for the above, only to be told after over four months of correspondence that in fact the answer is no, we won't be receiving any such thing, leaving us over £300 out of pocket and with a head full of bad memories! Truly a toxic airline, average at best when things go right, but EasyJet merely shrug any blame or responsibility off as soon as anything goes wrong. | 1 |
Turkish Airlines | ✅Verified Review| London - Istanbul - Mashad in August and returned in September in economy. Three of us took the flights, planes were dated but they were clean and entertainment provided on board. Due to code sharing their flights were full to the limit. Lunch and dinner very good, however we did not like the breakfast. Mashhad to Istanbul delayed and as a result of this and due to very unhelpful airport staff (not Turkish Airlines) we missed our connecting flight and had to board the next flight, arriving in London 5 hours later than originally planned. Our bags delayed by about 5 days. All this to the side, Turkish Airlines processed our claim within 7 days, I had to only send a single email and full compensation was paid. Cabin crew were fantastic and ready to help. What I am most impressed with is their claim department that processed our claim very fast and paid full compensation. Well done to them and cabin crews. | 10 |
EasyJet | ✅Verified Review| London Gatwick to Arrecife, Lanzarote. I've been flying with Easyjet for about 7 years, mostly to the Canaries. Over the years, I could see a great deal of improvement in the service, food and aircraft. To begin with, there were three toilets on the plane that took us to Lanzarote and back, all of which had baby changing stations. The food was much better this time around than on any other flight. We opted for the meal deals, and were really impressed with the Corkers crisps and the hot food. They were far tastier than any other on-flight food I've had in over 10 years of flying with state-owned and low-cost airlines. The staff was very attentive, helping me with my baggage, and making sure that I'm aware of the facilities and safety features dedicated to infants. The flight attendants forgot to serve us some of the food, and it took about 15 minutes for the hot food to be served, but that's not something we'd hold against them, considering they were genuinely busy. There was a general sense of calm and consideration for other people, with passengers willing to overlook the noise and fuss our children made, and I believe that's down to how the staff carried themselves and attended to people's needs. There was a friendly atmoshpere throughout, which helped ease our anxieties over political unrest in the country, and especially attitudes toward migrants. The new Recaro seats are very comfortable and sleek, with plenty of legroom behind and underneath. I don't think low-cost could be much better than this. | 10 |
Vueling | ✅Verified Review| London Gatwick to Banjul via Barcelona with Vueling. We were travelling to visit family in West Africa together with our 7 year old child for 2 weeks. Our luggage never arrived and was scheduled to be delivered on the same day as our return flight. What a joke to have to claim your baggage so that you can check in to go back. No information was given to us on the whereabouts of our luggage before our return date. No customer service. The service on board is horrible. In addition, on our return we were not issued boarding passes for our connection flight. We were told they would be issued in transit at a dedicated desk. At Barcelona airport transit we were refused access and we were forced to go through custom, exit and go to the check in desk. I will never use this airline again. | 1 |
Norwegian | ✅Verified Review| London Gatwick to Boston with Norwegian. I found out about Norwegian due to having to rearrange my travel plans at the last minute, I had originally booked a return flight to Boston with my family with major airline and the costs involved in rearranging my flight were twice the cost of a new flight with Norwegian. With that in mind I wasn't expecting much from the flight but was pleasantly surprised with my experience. I went for the "Low Fair +" option which included seat reservation, check in luggage and a meal which worked out a bit more expensive but still a very good price. The plane was new and seats were spacious, the in flight entertainment had a great choice of films and TV programs and the meal was quite nice! The cabin staff were very nice and the whole process from booking to online check in was very straightforward. I have recommended Norwegian to friends and my family in the States and will be using them in the future for my trips to the USA. | 10 |
Norwegian | ✅Verified Review| London Gatwick to Budapest via Copenhagen with Norwegian. My first flight to CPH was delayed. I asked at the check-in gate at LGW to assure me that my short connection would be ensured. Check-in staff could not promise, but if I missed the connection, I would be put on the next flight and if that flight was not until the next day, Norwegian would put me in a hotel. I got no help for my connection, had to run 1km to the gate. My connecting plane was still at the gate, but the boarding staff of Norwegian refused to allow us to board, saying the flight was closed. She told us to go to rebook. The counter staff was surprised to see me, and asked me why I had not gone straight to the gate for my flight, as the flight should have known I was coming and should have waited for me. I explained what had happened and the staff was embarrassed. She told me the quickest way was to rebook me via Stockholm, where Norwegian would “put me in a hotel†and I would fly to my destination the next day. I agreed. My flight to Stockholm was delayed until 01.00. I arrived at ARN at 02.10 and went straight to assistance counter to ask for accommodation. I found absolutely nobody to help me. Security told me “all the hotels in Stockholm are full†and suggested I “get a car, go to Uppsala, try to find a hotel then send the bill to Norwegianâ€. I had to get back to the airport by 08.00 so that was not realistic. I arrived at my destination the next day at 12.20, more than 15 hours late, after a sleepless night and having been treated disrespectfully Norwegian staff, or there was nobody there. I am disgusted. Of 4 flights, 3 were delayed. I complained to Norwegian but they didn’t reply. | 1 |
Air Europa | ✅Verified Review| London Gatwick to Buenos Aires via Madrid. On the holiday of a life time I treated myself to business class. On our return from Buenos Aires we were delayed by 60 hours and given very little information from Air Europa. We eventually flew back, I was in an economy seat as no business class ones were available. Air Europa have declined to give me any refund of the difference. I even wrote to the UK director 6 weeks ago but have had no reply. I will not be flying with Air Europa again. | 2 |
Norwegian | ✅Verified Review| London Gatwick to Crete-Chania. This was a very early morning flight but everything went smoothly. We did check-in in OK, boarded on time and the flight was smooth and uneventful. I can't comment on the food or entertainment as you were required to pay for them but the staff were friendly and helpful. The main selling point was the Wifi which worked reasonably well throughout the flight. The seats are a little cramped and I am not the tallest but I still felt the need to stretch my legs a couple of times. We arrived on time and it was a smooth and professional service offered by Norwegian. | 7 |
Vueling | ✅Verified Review| London Gatwick to Florence. couple of weeks prior to our trip, we received an email letting us know that our flight was changed by 2 hours. This wasn’t our plan: we would have never booked these tickets in the first place since this meant we would land in Florence near midnight which is very late. The evening of the flight, it was again delayed 3 times before being cancelled at 10:30pm. We were told by the airport staff to go to a nearby hotel (after going throught custom again and picking up our bags of course). When we got there, the staff couldn’t help us out because all the rooms were booked by passengers of another cancelled flight. The airport staff arranged hotels rooms in differents hotels all around the airport for the passengers. Some went to bed past 1am. During that whole ordeal, no Vueling staff were present to help us or guide us. Our new flight was due to leave at 9am the next day but got delayed again 3 times before being diverted to Bologna (we learned this via text, not via the Vueling staff on hand). Once we got to Bologna, our luggage was left behind in London. At this point we thought nothing else could go wrong - how foolish of us. Vueling organised a bus from Bologna to the Florence airport. Once we got to Florence, we were told that our bags were on a flight and were to land in Florence in about an hour so we decided to wait. That plane, also a Vueling flight, got delayed twice and then diverted to Pisa. We got our luggages back a day later. In what world is that acceptable? Now we are asking Vueling for a refund and Vueling is ignoring our emails. Still no comeback on our email sent 2 weeks ago. Customer service is the worst to say the least. T | 1 |
Air Europa | ✅Verified Review| London Gatwick to Havana return via Madrid. Having seen a few very negative reviews on here, I anticipated my trip with some trepidation, however I needn't have been worried. On both outward and return my wife and I experienced a good level of service from the air crews, who were polite and friendly. The Gatwick to Madrid service was like anything I have experienced with Easyjet/Norwegian, quite straightforward. No issues with boarding. On the outward journey we were an hour late taking off despite boarding in good time, this was apparently due to the amounty of luggage being loaded on (having seen what was being checked in for the pre-Christmas flight I could believe that) however we had no issue with the transfer at Madrid. We had an A330 for the Cuban leg, and I have seen comments about the quality of this plane on this site, but our planes both ways were in very good condition, no problems with toilets etc, other than the flight entertainment screens which were a bit past their best. Legroom was OK, nothing special, I'm 6 foot and found it comfortable enough to get some sleep. Food outward bound to Cuba was not bad (I had the beef option rather than risk the pasta!), food on the way back was a little dried up (probably travelled all the way from Madrid) but we got served champagne on the way home as it was New Years Eve, and the morning bacon roll hit the spot, it would have been nice to have milk not powdered creamer for our drinks, but not exactly a deal breaker!. On our flight home from Cuba the crew had to deal with a passenger who passed out walking down the aisle, which they did quite competently. A lot of the poor comments on this site seem to stem from lost luggage and the response, or missed flights, but we had no problems with our hold luggage so can't comment. Overall quite happy with our service, and felt it was good value for money, would happily use Air Europa again | 7 |
EasyJet | ✅Verified Review| London Gatwick to Inverness with easyJet. Flight finished boarding 10 minutes early and we left the stand early only to be caught up in traffic queues waiting to depart. The crew seemed tired as I think it was their last sector of the day. The pilot was extremely informative which I love when there is no IFE. | 8 |
EasyJet | ✅Verified Review| London Gatwick to Isle of Man with easyJet and it was appalling. I've flown on 4 flights with easyJet this week - UK domestic, to Belfast and IOM. The first flight was 1h 40m late, BFS to LGW 1h 50m late, LGW to IOM 9 hours late but not cancelled (so that's okay then) and lastly IOM to LGW. I'm being told to proceed for boarding when the aircraft hasn't even landed so boarding is at least 45mins away. I have been fobbed off with lies, ignored and endured rude staff. They're all tired, fed up and had enough of going the 'extra mile' and I don't blame them, but the excuses for delays have been laughable. ATC strikes in France - not within 2 days of my flights, severe weather causing delays - none, high pressure over the whole of Europe/UK with no weather apart from beautiful clear skies. Awful airline who haven't got enough staff or resources to operate their service. A good price is as much use a chocolate teapot if you don't arrive somewhere near the planned arrival or even on the same day. Unreliable. | 1 |
Pegasus Airlines | ✅Verified Review| London Gatwick to Istanbul. Appalling service, no regard for customer service. Original flight was delayed taking off by 85 minutes due to delays in loading baggage, as a result missed take off slot. Given a cup of water. Had three children plus two adults. Information being given by pilot and flight crew was virtually non existent and despite flying out of London, with majority english speakers, was mainly in Turkish. I know this is Turkeys equivalent of a budget airline, but Ryanair or Easyjet are a million times better. As a result of the delay, missed my connection, then the alternative flight was also delayed by almost 2hours. No free food, meals, drinks etc. But when a fellow passenger wanted to purchase a drink it took over an hour! They forgot about the meals and drinks I purchased. There must be some repercussions for this level of incompetency and unprofessionalism. | 1 |
Norwegian | ✅Verified Review| London Gatwick to Larnaca with Norwegian. Very poor service at boarding. About 20 passengers left behind in the lounge due to shortage of crew members. Over 1 hour delay (still waiting). Then they started checking in hand luggage into hold from those left in the lounge. So my hand luggage is on the plane now but I can't board. I have seen some poor service before but Norwegian is the worst yet. | 1 |
EasyJet | ✅Verified Review| London Gatwick to Malaga. Worst and most costly experience with any airline, hands down. They overbooked my flight, so I got to watch my plane board for 25 minutes before it left without me. Then they wanted to charge me 80 pounds to get on a later flight, with no guarantee of having a seat. Ultimately, I had to buy a ticket from another airline and easyjet wouldn't reimburse anything. Customer service people were embarrased and tired of being yelled at for just cause. I will never use this terrible company again. | 1 |
Turkish Airlines | ✅Verified Review| London Gatwick to Mombasa with Turkish Airlines. TK currently have rock-bottom fares (around £1300 return to MBA from LGW). Arrival / departure times are inconvenient which may be a contributing factor. TK use the new Number 1 lounge at LGW. The ‘onboard chef’ on TK flights is a lot of fuss about nothing. The ‘chef’ on the first short sector to IST is simply a flight attendant in a chef’s hat who serves the drinks and most of the food. There was no chef on the long-haul sector. The food offering was excellent on both flights. There is a Turkish flair to the menu (Mezze, Turkish coffee, Turkish wines), however there is enough to choose from to please the less adventurous palate. The seat is clearly the reason that the lower fares are currently offered on the route. The seats are not flatbed. They are similar to most airline’s Premium Economy seat offer. Good leg-room, a foot rest and good recline. Other than that a normal medium haul business class seat. If I was paying the fare BA or KQ charge on the route I would have something to grumble about, but I am not – so did not. Everyone talks about the lounge at IST. It certainly is large, and impressive with self-service bars throughout, deli-style counters with sweets, cakes and savoury options. The pizza chefs, BBQ chefs, pasta chefs cook for the streams of passengers queuing for them. There is a virtual golf range, scalextric track to ‘play’ with in addition to cinemas, pool tables and a huge library. There are massage therapists with whom you can book an in-seat massage too - but order this early as waiting times can be long. The thing is, the lounge is so big you tend to sit in one spot where you find a seat (there are no ‘quiet areas’, just lots of seats and tables dotted around). It’s big and brash (like the network and advertising for it), and I will go back – but it’s not ‘special’. The staff were also not especially welcoming. Questions about availability of yoghurt for example was met with a disinterested, “I don’t know – look over thereâ€. There was no feeling of being a special guest. It felt more like we were being done a favour by being allowed into the lounge – now we must fend for ourselves. Even if you are not travelling in business class, IST is a fab transit point. Excellent shops, restaurants and bars. Both my wife and I said it will be our preferred transit stop, whichever class we travel in future. Signage could be improved and the information points were staffed were not interested in offering any form of ‘customer service’. The one time we asked for directions we were answered with grunts and a tired ‘nod’ in the direction we should go. I would hesitate letting anyone transit alone who was unsure about how to get around an airport (elderly parent etc.), simply because of the lack of genuine help available by the staff on duty. The service of the flight to Kenya was equally good with nice choices from the menu. The presentation could do with some work – meals brought out from the galley wrapped in foil (from an airline boasting top cuisine and a chef?) which is unceremoniously unwrapped in front of you. Turkish coffee was made from instant powder in full view of the cabin before being served (nicely) with Turkish delight. This was a little disappointing. Overall, a good product at an excellent price. The food service is good and transit process reasonably easy for frequent travellers. We will definitely book this airline again on this route. | 8 |
EasyJet | ✅Verified Review| London Gatwick to Naples with easyJet. A very competent service both ways. On time. Outbound aircraft tired and scruffy. Outbound crew (LGW based) much more customer friendly than inbound Italian crew. Boarding on inbound was very well handled, where speeyboarding passenger kept on front the whole way through to boarding plane. Toasted cheese/ham sandwich outbound was a soggy mess. All in all very good for the fare paid. | 9 |
Iberia | ✅Verified Review| London Gatwick to Sao Paulo via Madrid. I take over 100 flights annually, and this was the worst experience for years. When Iberia sold me a flight with a 55 min connection time in Madrid, little did I realise that there was virtually no chance to make this. 2 hours should be the minimum in this nightmarish airport, especially between terminals. Not for the unfit or easily stressed. Normal flight from LGW to MAD, which landed about 8 mins late. I was assured by the flight crew that there should be no problem. Landed at Terminal 4. On disembarking we (family of 5) were directed to bus with a few other connecting passengers. Waited in the bus for 15 mins for no apparent reason. I didn't panic because we were in Iberia's hands and I felt sure the onward flight was held for us and the others. The bus journey took another 15 mins to get to T4S, which is very far away from T4. Barajas in massive and a terrible place to connect, especially if you have to connect. Instead of the bus taking us to the next gate, we were dropped at the entrance to T4S. We all ran like crazy the very long distance to Gate 37, through a vast and empty terminal, up and down badly signed stairs and escalators. We saw the gate in the distance and felt reassured. Plane was there, and ground crew were at the gate. We were denied boarding on the grounds that they shut the doors 15 mins before scheduled departure no matter what. We begged and argued for nearly 30 mins to open the gate no avail, during which time the plane stayed attached to the jetty. Staff were extremely rude, unsympathetic and unhelpful. We were sent to a hotel and put on a flight at midday the following day, making me miss a whole day of meetings, which had a knock-on effect on my Lat Am trip. No compensation offered. Flight to GRU characterised by cramped conditions, food extremely low in quality and quantity and surly service. Was shouted at for asking for a glass of water from a flight attendant. Never again will I use Iberia long-haul or connect in Madrid. | 1 |
Norwegian | ✅Verified Review| London Gatwick to Stockholm. All three flights so far wih Norwegian has run smoothly. But this flight D82852 on February 8 was sinking the rating of Norwegian as we entered the cabin. The crew was disorganised and there was not enough space overhead for the cabin luggage. Either Norwegian hasn't designed the aircraft to fit all cabin luggage in the cabin or they are not making sure that people stick to the rules of carrying hand luggage. So we came in to our pre-booked front seat rows and find that the overhead storage isn't designed for normal sized cabin luggage and already there is one smaller bag and a ladies handbag stuffed in there. The cabin staff tells me to follow her colleague further back to store my luggage there. Another staff says there is no room for our luggage down there. When I finally get back to my seat the staff confirms they need to check our hand luggage in. I need to take out my laptop and our valuables. After takeoff I realise that the luggage stored overhead of us belongs to the cabin crew. I have to admit that yesterday's flight from Fuerteventura to London with a half full cabin did have one of the smoothest communicating crews I have seen in work lately. | 3 |
Norwegian | ✅Verified Review| London Gatwick to Tenerife South with Norwegian. At boarding, surprisingly the ground staff started to fill up the plane via the corridor by calling the front rows instead of the aft seats. The flight departed after a 1 hour delay, but arrived just 15 minutes after ETA. On-board wi-fi was not working or was not available on that particular aircraft. | 8 |
Norwegian | ✅Verified Review| London Gatwick to Tenerife. It was our first time flying with this company because Thomson are now using this airline in their package holidays. We had just over a 3 hour delay, kept at the gate with no explanation or beverages. After a couple of hours we were told that the plane was ready but there was no crew. Once we were airborne, everyone was in need of a drink and something to eat but by the time the crew got to the middle of the plane there was no food left. By this time tempers were frayed and a lot of people were upset. The experience was awful. | 2 |
Turkish Airlines | ✅Verified Review| London Heathrow to Addis Ababa via Istanbul. This has been my first time with Turkish Airlines and it will be the last one. The flight was delayed on departure for unknown reasons. Then it was kept on hold, as the captain informed us to "fog". We landed one hour later than expected and the connection flight for Addis Ababa did not wait for us. During the flight I was asking for information about the departure gate of my connection and no one was able to provide such information. The customer service at the Ataturk Airport was terrible to use a nice expression, nobody could explain what to do and where to go, it took a while to dig the needed information, queuing here and there at desks. I got the information that I could be booked on the next available flight (24 hours later) and that I could get a free night in hotel (I am paying for my hotel in Addis). Past the passport control we had to queue for more than one hour to get to the "hotel desk" by Turkish Airlines where staff took our boarding passes and 40 minutes later appeared calling our names and then bringing to get a shuttle to a 5 stars hotel in the middle of nowhere. All this took 4 hours. Here I am now, no dinner, meetings in Addis Ababa rescheduled and one day wasted. Never again. | 1 |
Turkish Airlines | ✅Verified Review| London Heathrow to Cape Town return via Istanbul. All the staff of Turkish airlines were so obliging from the check in at Heathrow to the staff on the planes. They went the extra mile to make you feel comfortable. We ordered kosher food and it was delicious, well flavored and varied combinations. The best I have tasted in a long time and we are frequent travelers. The planes were all very full. This can be a problem on the long haul flights as the seats are not very widely positioned so when the front one tries to incline you are left with very little feet room. The office staff in London helped me beforehand to order what I needed and all my requirements were met. Thanking Turkish Airlines and looking forward to travelling again in the future with you. | 8 |
SAS | ✅Verified Review| London Heathrow to Copenhagen with SAS Scandinavian. Sound flight. Departed and arrived on time, FAs friendly and efficient and baggage arrived quickly. Only annoyance was my boarding card didn't recognise my TK Star Alliance Gold status - to be fair I think this is a wider issue which is not unique to SAS - which led to slight delays at fast track and lounge access. The flight was only £65 one way so no complaints. | 9 |
Grupo IAG | ✅Verified Review| London Heathrow to Cork using the superb services of Aer Lingus to attend the funeral of my mother. I was very upset and a member of the cabin crew was very kind to me. The same cabin crew member was very helpful towards a young mum and baby too. The ground staff were very pleasant and professional and the cabin crew were immaculate and above all polite and professional in carrying out their duties. The flight left on time and the catering was fine. My only gripe was the steep price of the ticket. | 10 |
Eurowings | ✅Verified Review| London Heathrow to Dusseldorf. The bag-drop was quick and efficient and recall the woman who assisted me being very friendly and making a good first impression. The departure board was slow to show the gate for my flight but that was not the fault of the airline. Boarding was not well managed and several people commented that they could not understand the spoken English of the woman making the announcements. The cabin was clean and fresh and the staff neatly turned out. The flight was just over an hour and the cabin crew did well to sell drinks and snacks and coped with some very rude passengers too. Disembarkation was well managed. This was the first flight of trip from London to Lisbon via Germany. I quite like this airline as their website is transparent and user friendly. | 6 |
SAS | ✅Verified Review| London Heathrow to Hong Kong via Stockholm. First and last legs shorthaul, SAS don't do Business class but on a business ticket you get assigned first 2 rows and a very small snack. Plane interior very old, however flights on time and crew both ways very nice. Terminal 2 at Heathrow you can use several of the Star Alliance lounges, United seemed to be the best, but all decent. Overall no complaints. Stockholm to Hong Kong in their new business class. Lounge at Stockholm was to be frank, poor. Although obviously new, small, crowded, lacking facilities and minimal food and drinks offerings. On to the flight, seating just 4 across in business and only 8 rows so an exclusive feel. New interior, seats look similar to Emirates business but comfort nowhere near as good, neither supporting head or lower back - noticed many other passengers all trying to get comfortable using pillows etc just as I did. Once into flat bed it was decent. Big TV screen but minimal content. Wifi worked reasonably well for a plane. Food was excellent though as were the crew. Overall the cost of ticket was thousands less than direct flight so excellent value but its not the best business seat, nor is it the worst. Recommended if the price is right. | 8 |
Grupo IAG | ✅Verified Review| London Heathrow to Shannon. Check in at the Aer Lingus Transfer desk (after transfer from Stockholm) was quick and efficient, as soon as I had checked in the flight was due for boarding. Terminal 2 in Heathrow makes for a quick efficient transfer. Upon boarding the flight was only about 70% full, so the seat next to me was free, which made for a comfortable flight. The seat itself was the new Blue colour leather ones with the adjustable head rest, seat pitch was reasonable for the hour flight to Shannon. After a quick taxi and take off, the crew started the in-flight service with the buy on board cafe, I ordered a hot toasted sandwich and tea, which was okay and filled a spot but not much more. Crew were the friendly and engaging with the customers on the flight and the flight crew kept us up to date. Overall good punctual service from Aer Lingus. | 8 |
Jet2.com | ✅Verified Review| London Heathrow to Tenerife. Terrible flight. For a journey of 5 hrs despite of delays, the aircraft is so compact and one of the oldest ones I say. Iberia Express, for the price they are charging, the seats are terrible - no space and extremly small. That lowers the standard of BA by sharing code with Iberia Express. Meals are paid on top and no entertainment at all. | 1 |
Grupo AirFrance-KLM | ✅Verified Review| London Heathrow to Warsaw via Paris VDG. Booked outbound flights with Air France via their partner KLM's website. This meant we couldn't choose our seats at the time of boarding. However, online check-in opened 30 hours before departure and we could change our allocated seats at that point. We were happy with the allocated seats on this occasion. Air France website was easy to use, and the check in process was very simple and quick. Printed our boarding passes to minimise queuing at Heathrow (outbound travel was with hand luggage only despite paying the extra for checked baggage). Stepping onboard our flight to CDG we were met by two smiling cabin crew and directed to follow the queue down the single aisle. The onboard team were friendly and courteous. During the 1 hr flight, a full bar service was offered, plus we were given a small chocolate muffin. Given the short flight time, the captain announced we were beginning our descent before half the passengers had been served. It can sometimes appear that in order to offer a "full service" to passengers on short haul flights, things seem so rushed. In no time at all, we were back on the ground and taxiing to the gate at CDG. Flight no 2, to Warsaw was slightly different. As we boarded, there was only one flight attendant, and she was talking on the phone so the passengers just walked passed without the usual greeting. This was the first time I have experienced this - there are usually two attendants at the door so even if one has to take a call, the other performs the customary welcome. I noticed that with both flights, the pre-departure safety announcement did not feature instructions on use of the life jackets. This flight was longer, so the bar service and sandwich (choice of salmon or cheese) was more relaxed and enjoyable - so much so, I requested a second bottle of wine. There were only two lavatories onboard meaning a queue formed at times. If there was anything to improve these two flights it would be a few small screens to show the flight route. It gives passengers some kind of reference while we're cruising above the clouds. All things considered, I enjoyed my first experience of travelling with Air France. I have read various reviews, but the product they offered ( two short haul flights at a reasonable price) was pretty good in this instance, our flights got us to Warsaw slightly ahead of time which was our key concern. My main reason for choosing particular airlines is a combination of cost, service and flight times. For us, flight times are the main factor - we can usually trade off a higher cost against better flight times, and for short flights, the service doesn't to be anything special. I would certainly consider flying Air France again if their schedule meets our needs in the future. | 8 |
Vueling | ✅Verified Review| London Luton to Barcelona with Vueling. I was due to fly to Barcelona for the weekend Sona festival. Vueling delayed our flight for over 7 hours and then cancelled. I was told we'd be on the next flight but we were put on the third flight out only to have another 6 hour delay and then cancellation. My whole holiday weekend was spent in Luton airport thanks to Vueling. No help, no refreshments, no accomadation. Told we'd be reimbursed for our flights but nothing else - angry is an understatement. I'd never use this airline again - unorganised and dysfunctional. | 1 |
Wizz Air | ✅Verified Review| London Luton to Gdansk with Wizz Air. I was happy with the previous service, unfortunately flying to Gdansk we were one hour delayed. On the way back we discovered smaller than normal luggage allowance which resulted in additional payment of nearly £85! Very unhappy and will not fly again as it's pointless keep buying smaller luggage for the sake of one flight. | 2 |
Wizz Air | ✅Verified Review| London Luton to Katowice with Wizz Air. Luton Airport bag drop off staff was rude and not organized. It's their daily job and not a difficult one at that, hence I just cant understand why they cant do it properly. Service at the plane wasn't better either, the staff were gossiping a lot about their colleague which was very unprofessional. The actual cost was close to BA as they charge lots for checking bags and paying via credit card. It was my first and last time with Wizz Air, there are plenty of carriers between London and Poland therefore only use them if you have no other choice. | 1 |
Wizz Air | ✅Verified Review| London Luton to Warsaw with Wizz Air. This was my second flight with this airline, and it was better. The boarding process was still not good, but the staff in the aircraft was friendlier and patient. I was positively surprised by the Captain's announcements about the EURO 2016, giving an update every 15 minutes. | 2 |
Pegasus Airlines | ✅Verified Review| London Stansted to Gazipasa via Istanbul with Pegasus Airlines. Appalled by the lack of updates and poor customer service. Flight was supposed to be at 1.20pm, having checked in at 11am left plenty of time. Finally told at 1.30pm we were delayed until 1.45pm, however we didn't board until 2.10pm making us over an hour late taking off with a flight connection in Istanbul a worry. When we we finally arrived at Istanbul late, there was no information as to exactly where to go and passport control was backed up. Despite asking various airport officials for help as we were late, no one wanted to know or could offer help. We were still queues in in passport control at 8.15pm. We finally got through and asked where to get our next boarding pass and to say Pegasus were unhelpful is an understatement. We were told basically tough we had missed the flight and sent round and round in circles. My husband eventually managed to find a helpful supervisor at the Pegasus desk, around 11.00pm who initially told us our luggage was in Gazipasa and that they may be able to get us on flight to Antalya but getting our luggage was down to us. Something we explained wasn't as this whole nightmare scenario was down to Pegasus. We had lost money paying for a transfer on the night from Gazipasa and would have to pay again after the next flight too. Anyway we were then told that we could be put on next morning flight to Gazipasa. Finally we were transferred to a little hotel and got there for about 2 hours sleep, finally reaching our destination Sunday morning. This has caused so much distress and ruined our experience of Pegasus travel, as they have no back up service and don't care. We also weren't the only ones put in this situation by Pegasus. Avoid them at all costs. | 1 |
EasyJet | ✅Verified Review| London to Alicante with easyJet. Told to put my hang bag into my luggage. While me and my family members I did this, the staff continuously shouted I will miss my flight and have to pay (making me panicked and anxious). Flight was 30 minutes delayed. 5 empty seats available where I was not allowed to swap and sit with my family and had to sit alone. Disgusting behaviour. Rude staff. | 1 |
Vueling | ✅Verified Review| London to Barcelona return with Vueling. Both the outbound and return flights were late - both times because the cabin crew were late. Had to find this out from other delayed passengers as neither explanation nor apology was given. Would definitely avoid in the future. An unpleasant start and end to an otherwise pleasant stay in Barcelona. | 2 |
Eurowings | ✅Verified Review| London to Berlin. I booked onto this flight notifying the airline that I was flying with firearms only to be rejected at the airport as they did not have the booking on the system after I specifically spoke with the staff. Unfortunately I had already booked onto a flight to another destination with the firearms at a later date and faced similar problems. This airline is a joke taking weeks to respond to any emails sent will little or no help charging per firearm? In future I will pay more and have less hassle. Buy cheap buy twice as they say. Totally disappointed. | 1 |
Pegasus Airlines | ✅Verified Review| London to Bodrum via Istanbul with Pegasus Airlines. There were 4 passengers on our booking plus we were travelling with friends making a total of 7 of us, 4 adults and 3 children. Due to the delay with the first leg, we missed our connection onto Bodrum and although this was an annoyance, it does happen but we do feel that the way in which the whole situation was handled was appalling. The communication between Pegasus and stranded passengers was terrible and left a lot to be desired. When we were delayed in Gatwick, 2 of us enquired separately about the transferring flight in Istanbul and both of us were told by the gate staff that the transferring flight would wait for us. This was obviously a lie. Also, as we thought we’d be arriving in Bodrum but delayed, I didn’t have time to cancel the private transfer we had booked from Bodrum and had to pay for this twice so 100 GBP total. On arrival at Istanbul, the chaotic scenes and confusion was very stressful for us especially as we were travelling with children who were tired, upset and hungry. The waiting around was unacceptable and the organisation of the situation by Pegasus was awful. On top of all this, on the flight to Bodrum the next day, our daughter was separated from us some 10 rows ahead even though we had paid for the privilege of choosing our own seats on the original booking. Then, the flight attendant wanted to charge us for the food that again we had already paid for in our bundle even after explaining to her the situation and showing her the booking confirmation. There were extra cost incurred due to the airlines fault and they refuse to compensate us. | 1 |
Iberia | ✅Verified Review| London to Bogota via Madrid with Iberia. This was an absolute delight. It started with a very good experience in the British Airways business Lounge as this was a code share flight. We flew after 8 PM from Gatwick to Madrid and after changing terminaI was able to go in the Iberia business Lounge which was deserted and use a bed in the relaxing area and successfully slept all night. Woke and havd a complimentary shower and shave and then a good breakfast before my flight from Madrid to Bogotá at noon. The business class seats all laid out very well and all seats are accessible without clambering over any other people. There are various airlines that if you get stuck by the window or in the middle and the other person puts their bed down then you've got no choice but to try and climb across them. All very poor but certainly not with Iberia. The staff attention was good and so were the meals. It seems that the Spanish still take the service sector as a career rather than a reluctant top up job like they might in the UK. There are still a sense of pride by working with an airline. On the return sector everything was equally as good and I think I slept for nearly 8 hours. I really didn't want to get off the plane. I have travelled numerous times on different business airlines and I must say this was amongst the best. I now I want to go again. | 9 |
SAS | ✅Verified Review| London to Copenhagen. SAS is an airline which I always avoid but sometimes they sell too cheap to resist. Dissatisfaction is almost guaranteed but this started as early as at Heathrow, where I have to struggle using the check-in machine (am not familiar with it but am told there is no manned check-in counter). On air there is no service, with stone faced staff, and nothing to offer. Old aircraft with no TV etc and no newspaper for the 2 hr plus flight. This all befits a cheap flight. But fortunately the arrival is on time. | 4 |
Lufthansa | ✅Verified Review| London to Dresden via Frankfurt. First time with Lufthansa, short queue checking in at Heathrow so good start, but soon after entering the airport flight information was showing a 25 minute delay. Eventually boarded plane and flight took off around 1 hour late, problems with crew apparently. During the flight we were told that they had no information about connecting flights and should check the flight boards in the airport. But as soon as we landed and I switched on my phone I had an email stating that I was booked on the later 22:05 flight to Dresden. Facing a 4 hour wait at the airport I went to the very busy Lufthansa service desk where I asked if I could use their airport lounge. As I was only an economy customer and not a Lufthansa member the answer was no. I was given a 10 euro voucher and a copy of my rights as a passenger. | 1 |
Grupo IAG | ✅Verified Review| London to Dublin with Aer Lingus. Multitude of steep hidden fees (particularly luggage fees) that are not mentioned during the initial booking process. $60 for 20kg, and that's half price because I booked online. Not at all nice to be slapped with that unexpectedly. Passed up a different flight because this one was cheaper - don't make my mistake. | 4 |
Turkish Airlines | ✅Verified Review| London to Guangzhou via Istanbul. I chose Turkish Airline on this occasion instead of my regular Qatar Airways. Was a bit apprehensive choosing this airline but what a fantastic airline it turn out to be, flights were punctual, priority boarding at all sectors, attentive and smiling FAs plus a chef on board preparing food which was very tasty and flatbed seats on both aircraft. The only issue, nothing to do with the airline, is the last leg, Istanbul to London and it can be daunting especially after a 10 hour flight where you go through security checks twice and no laptops on hand baggage. Although flying Business Class, the queues is very much the same as travelling economy and it took forever. Apart from the security checks at IST, everything else was as good if not better than some other 5* airlines I have flown. Give this airline a try and you will be pleasantly surprised. | 9 |
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