Airline
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Turkish Airlines
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✅Verified Review| London to Kuala Lumpur via Istanbul. Really impressed with the hard products and 9 abreast seats in B777 economy. Even more impressed with the live television services, though limited channels. I would not have imagined watching a UEFA Champions League / World Cup qualifier game whilst travelling intercontinental. Food is good relative to other airlines. Was relieved that my check-in luggage made it through to Kuala Lumpur, after there was a 50 minutes delay from my departure at Heathrow. At Istanbul, I was off the plane and straightaway dashed to my connection gate. Made it into the connection to Kuala Lumpur, but was resigned that my luggage wouldn't make it and may come in on the following flight. Thankfully, it reached KUL together with me. One reservation about the hardproduct is seat pitch, especially on the A330. I'm 6 foot 1, and really feel the tightness. Not much improvement on the B777, but perhaps bearable for a 9 hours flight.
| 6
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Iberia
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✅Verified Review| London to Madrid. Iberia is the national airline of Spain and accordingly one would hope that this airline would attempt to create a positive first image of a nation famed for hospitality and good food and high standards of service. Sadly, this was not the case. On what was a very busy Saturday afternoon at Heathrow, I dropped my bag off at the BA counter shared with Iberia. This was quick and efficient. Boarding was via a rather remote part of the airport and I noted some elderly people struggling with steep stairs to reach the boarding area. As I boarded a flight a male flight attendant coughed in my face twice and made no apology. The crew with one exception were absent during the flight. What alarmed me was the robotic and insincere attempt to have a security talk. I was not impressed. Food had to be purchased and was not of a good quality at all. I was very disappointed. The aircraft was however clean and the seats comfortable. The captain only made one announcement at the end of the flight. Disembarkation was orderly. In view of the cost of the flight, I was rather disappointed.
| 5
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Turkish Airlines
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✅Verified Review| London to Manila return via Istanbul. Check in was very quick we checked in 3 large suitcases with our 80kgs combined allowance we also had two carry on trolley cases a rucksack and suit holder asked if we could check in the rucksack to save dragging it around with us even though we were on the check in limit, yes sir no problem. Spent time in the business class lounge to wait for boarding. Arrived at the boarding gate checked through boarded the plane first. Flight London to Istanbul was 4 hours approx, seat was very comfortable flight attendants very good and spoke perfect English. There was a chef who came round and took our order for our meal. The food was excellent. IFE was good but not great could do with upgrading but acceptable. We arrived in Istanbul on time and were bussed to the terminal business class passengers were off the plane first and had there own bus. we had about two hours. so spent time in the Turkish Airlines Lounge then headed to our gate to board our plane for Manila. this is the only fault I found with this trip. There was no business class priority boarding just everybody trying to to get through the check in and only one member of staff checking tickets and passports absolutely ridiculous it was mayhem finally got through the check in and were last to board a waiting bus (I would not have liked to be first on the bus) to take us to the aircraft. We were welcomed on board by the flight attendants and given a pre flight drink and our suit holder was hung up for us. The seats were comfortable and spacious and turned into a flatbed with the ottoman at the foot and for once I actually slept during the flight which is a rarity for me. The IFE was the same as mentioned before Our section of the business cabin had 28 seats which less than half were occupied. Flight attendants were very attentive spoke perfect English. The chef came round asked to fill out a menu card for our breakfast at the end of our flight and also took our order for our meal again it was a fantastic meal the best we have had in the air. We were a little late taking off from Istanbul for our 12 hour flight but still arrived at Manila 1 hour early. We were first off the plane through immigration got to the carousel to pick our luggage our 4 bags because of the priority tags were in the first 10 bags we were out of Manila airport 25 minutes after getting off the plane. Our return trip was just as good if not better as the boarding situation for the London flight at Istanbul was much better organised. Would I use this airline again, most definitely.
| 9
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Air Europa
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✅Verified Review| London to Miami via Madrid. I was prepared for all case scenarios - pay for food onboard, small cramped seats, old toilets, missed connecting flight, long delays and lost luggages. However was pleasantly surprised - flights were on time, seats were actually comfy. Food wasn't horribly bad and you didn't have to pay for it. However either you brought your own headphones or had to buy cheap headphones. Toilets were clean - you weren't provided an overnight case (I wasnt expecting it). Flights left on time and no delays. I was travelling with 2 small boys and it went very smoothly. Staff onboard were very friendly and kind. In fact I saw an air steward collecting a sick bag and then going up and down offering sick bags as we were circling for about an hour before landing. Air stewards and stewardess were very professional, kind and friendly.
| 8
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Turkish Airlines
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✅Verified Review| London to Mombasa via Istanbul, after being told and having my ticket verified by a lady agent at the international transit desk just before passport control that i qualify for a free transit hotel for a layover as my transit time was 18hours. I also met the other requirements such as being in transit from a Turkish Airlines flight to another Turkish Airline flight that was international as well as the connection flight being the only option hence being forced by the Turkish Airlines schedule structure thus requiring a layover as there was no shorter connection from Istanbul with Turkish Airlines on the same day. After having arrived at the hotel desk with people who just got of the flight I was told that the hotels were full and there was nothing he could do about it apart from offering me a voucher to compensate for the hotel for a bus trip around Istanbul at 7am - bearing in mind that its was 2am and I had no sleep. Long story short he claimed to be the supervisor and a colleague beside him the manager, he gave me a counter number for the Turkish Airlines customer service number to which I called and was told I met the requirements but they wouldn’t provide, forcing me to give up. I not only wasted $30 for the visa required to get through passport control but my time. They also use a trick to bypass the free transit hotel: If they are aware of long delays (more than 10 hours) they just break down 1 big delay into multiple short delays. If they adds flights to their schedule between the time of booking and date of travel they will not offer the hotel.
| 3
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SAS
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✅Verified Review| London to Oslo return, SK806/809. Very quick and easy check-in at both ends, both flights departed on time. Flights were smooth and service was friendly and efficient, with reasonable prices for goods though I bought my food and drink on the ground. Paid a reasonable price for my ticket and was very satisfied with the value for money.
| 9
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Grupo AirFrance-KLM
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✅Verified Review| London to Paris return. No luggage and checked in online so did not experience checking at the airport. Outbound flight was a Boeing 787 so boarding took some time. Onboard seat comfort was very good as was legroom. This aircraft operates as a long haul product and I would have no issues in recommending it for a flight of this duration. Once at Paris deplaning took some time but otherwise fine. Return flight was on an A318. Online checkin again so very simple and straight forward. Not an AF issue but worthy of a mention is the lack of restaurants in CDG terminal 2E so something to bear in mind. Return flight left on time and again the seat was very comfortable and an enjoyable experience. Both flights offered a drink and quick snack which was great. Based on my experience I would choose them as a preference over BA and Lufthansa. Great flights all round.
| 10
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Turkish Airlines
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✅Verified Review| London to Riyadh via Istanbul. I booked a seat by the window on the right-hand side. The flight left at 01:20 so I expected to be able to sleep. On going through the gate security the staff scribbled out the seat number and wrote the same row (31, I believe, the second to last row) but wrote seat E. I asked why and they said the plane had been changed but it was the same size as the first leg and I was supposed to be in the exact same seat - 31F. I tried to engage them further but they just waved me off. The flight attendants on board said the flight was overbooked which was a lie. The person next to me, who had taken my seat, was a woman with a crying baby. I said nothing to her as that would be rude, and I'm not as rude as Turkish Airlines' staff. This is by no means the first time it has happened, but only seems to be leaving or entering Saudi Arabia. Sometimes I appreciate a woman doesn't want to be seated next to a male stranger, but this woman was still next to me, and had the side of the plane to lean on - exactly why I chose to book the seat in advance, instead of just turning up knowing the staff will steal someone else's. One good point was she had a huge, blow up cushion between her and the aircraft window which I will look for and use when I fly in future, with a different airline of course.
| 3
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Vueling
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✅Verified Review| London to Santorini via Rome. Our luggage was lost and we were told for 4 days that it would be delivered to our vacation villa. We waited, not leaving the villa all day for four days and the bags were never delivered. Each day we called Vueling at least once, and most days two times a day to check on delivery time. We leave Santorini tomorrow after waiting another day at the villa for the bags, but have still not received our bags. We have consistently been misled by Vueling staff that repeatedly assured us of delivery times that never happened.
| 1
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Iberia
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✅Verified Review| London to Valencia return via Madrid (out in economy, return in business), return with minimum connection time (1 hour). LHR-MAD flight was mediocre and the attitude of the crew left a lot to be desired, particularly their attitude to safety. MAD-VLC was delayed by 30 minutes with no information given (at one point, gate stuff packed up and left) which meant we arrived too late for our car hire. Inbound VLC-MAD flight was delayed due to weather, and later air traffic control. When enquiring about our connection, the gate staff at VLC refused to do anything and informed that everything had to be done in Madrid. We called the helpline and were told that nothing can be done to rebook onto a later flight either. VLC-MAD in Business Class had no service, the seat-belt sign was left switched on for the whole flight. With the seats on the CRJ 1000 being the same as economy there was no point paying extra. Upon landing in Madrid, nobody was there to meet our flight. We approached the customer service agent in the T4S lounge and were told they could find no seat for us (economy or business) until the next day. We found seats on Iberia Express but the agents maintained that they could see no availability. We then had no choice but to pay for the seats on Iberia Express in cash just to come home that day and throw away our business class Iberia flight home which we had missed. We were told when we called the call centre that the back office would have arranged us a new flight already knowing we'd miss our connection - obviously, this wasn't the case. We made it in time for the MAD-LHR flight, but because assistance was not given upon landin- we did not make it in time to the plane.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Long haul flight from Amsterdam to Tokyo with KLM. We paid a bit extra to have Economy Comfort seats. While Premium Economy (which is offered by other airlines) is usually a different service class with more generous seats and slightly better service, Economy Comfort seats are standard economy seats with more legroom and 50% more recline (on long haul flights). The service is exactly the same as in Economy. However, Economy Comfort seats are usually much more affordable than Premium Economy seats. We thought that the extra money was well worth it on this long flight. But the highlight of the flight was not the seat, but the excellent and very attentive service of the flight attendants. We will definitely take KLM again.
| 10
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Grupo AirFrance-KLM
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✅Verified Review| Los Angeles to Amman via Paris. They changed our departure flight without informing us, causing us to lose our seats that I upgraded. The plane was awful. I have never sat in such a crammed seat. The seat plus chairs that cost 75$ extra we're only mildly better, giving maybe two more inches of foot space. They told me to purchase additional checked in baggage online so I could receive a discount but the website and app both don't allow any baggage options to be purchased online-what? Then why tell me to purchase online. I opened a flying Blue card with them because I was supposed to get an additional discount on my extra checked in baggage, but I can't even use that, as you can online get that discount when you buy online - then maybe they should change their online service and allow those purchases online. I've have the worst experience​ on the phone with the customer service reps. Ive had the worst experience online with their website. I don't have issues with technology, but their app is the glitchiest I've seen. Not user friendly. Can't imagine someone like my mother or grandmother trying to use it. I will never fly with them again.
| 1
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Turkish Airlines
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✅Verified Review| Los Angeles to Bucharest via Istanbul three weeks ago. My two bags were not delivered until now. I followed all the procedures requested, I sent all the information required for identification of my bags (including their photos and the lists of properties), I sent them a lot of emails, but no one gives me any news. I am shocked by the lack of involvement of the Claim Department staff in this case. I do not recommend this company.
| 2
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Norwegian
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✅Verified Review| Los Angeles to Copenhagen. There are a lot of horror stories about Norwegian. I almost had one of my own, but speaking for myself and this time, I must say I was a happy camper. First, Norwegian has the first scheduled non-stop between LAX and Copenhagen in over 20 years. For someone who flies often to Scandinavia from Southern California, this is a godsend. Second, the "almost" was the fact that we pushed out for the gate on the dot, then sat on the taxiway until the captain announced we had an "electrical issue" and would have to return to the gate. An hour and a half later we were in the air, arriving CPH 45 minutes late. I checked Business for class flown. Some might object, calling Norwegian Premium, "Premium Economy," but I think "Business" is closer to the experience. Separate check-in, fast-track security, Business lounge, priority boarding, separate front cabin and toilets. Only missing are lie-flat seats, china/linen meals and endless alcohol. (You do get wine/beer with the meal and choice of three entries.) The seats are roomy and recline way back. The One World Business lounge at LAX, which admits Norwegian Premium passengers, is world class. Norwegian has a problematic on-time statistic, but most flights are on time or close to it. And, most important, for those who get it, Norwegian Premium is by far the best value in flying today.
| 8
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Norwegian
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✅Verified Review| Los Angeles to Gatwick on Low Fare. I travelled with 2 infants and airline staff and policies were not helpful. Bulkhead seating was not prioritized for families. In both directions more than 1 family with small children were onboard but none got the bulkhead seating or extra space for bassinet supposedly available for young families. On the return journey staff were unhelpful, prioritising their own tasks during food service over customer convenience.
| 3
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Norwegian
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✅Verified Review| Los Angeles to Gatwick. A flight booked months in advance and then subsequently upgraded to Premium. Never mind that it was an additional £100 to upgrade over the phone due to the service not working properly online. Checking previous flights for the past few days - all OK, on time. Great. Get to the lounge early - OneWorld - excellent facilities and a perfect way to start our journey. Then the texts started coming. From a 2010 expected take-off Saturday, the short story is a delay until 0200 Monday. The key issue was having no ground staff to assist passengers, leading to a fair amount of emotion, uncertainty and pain in arranging own hotels, flights etc. Again, no doubt great when it goes well but with no network and no support, be aware that the costs come with a caveat that you are on your own should there be any issues. Our little bit of luxury missed and likely not to be repeated again.
| 2
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Norwegian
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✅Verified Review| Los Angeles to Gatwick. My son, (aged 13), few solo, long haul from Los Angeles to London. We did not pay an unaccompanied minor fee, however, from check-in to landing, Norwegian Airlines went above and beyond to make my sons journey safe, comfortable and more the point enjoyable. On check-in, (without my motivation), they radio'd ahead to tell airport staff to look for my son to ensure safe and easy boarding. When on the plane an air host, throughout the flight, took care of his well being ensuring he had food and water, while asking about the film he was watching. The airline staff created an air of being taken cared for without being invasive. This is not the first time I have been impressed with Norwegian and therefore felt compelled to share a extremely positive flying experience.
| 10
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Turkish Airlines
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✅Verified Review| Los Angeles to Johannesburg return via Istanbul. We had a nightmarish time making our reservation with Turkish Airlines. After reservation was made and tickets were issued, airlines unexpectedly change our flight time, flight date and flight number, and this happened several times. It caused us having to change hotel and other reservations several times, and having to stay at some cities longer (or shorter). Turkish Airlines also did not notify us or the travel agent about the changes. We were lucky enough to find out only because we were making online seat selections They even moved flight #4 in our travel plan earlier than #3, meaning we would arrive in one city, only to find the next flight we were supposed to catch had already left a few days ago. As for the flights themselves, they were ok. Service was ok, a bit inconsistent on some flights. Some planes were older, others are newer. Cabins and bathrooms were clean, seats were comfortable. Food were enjoyable, although quality was a little inconsistent too. In Turkey airports, you do get special privileges for flying with Turkish Airlines Business Class, so that is something to consider if flying to Turkey.
| 7
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Grupo AirFrance-KLM
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✅Verified Review| Los Angeles to Paris CDG in Business Class in 20 hours. Stopover not planned in Montreal due to a medical emergency, great that Air France is a responsible company. But after this there was a technical problem on the plane, 3 hours wait in Montreal's airport without any information or drinks. Absent crew between Montreal and Paris. Almost 2 hours of wait in Paris for security control in the express SkyPriority line. Total of 20 hours for direct flight LAX to CDG without any apologies from Air France. One week after I wrote to Air France, absolutly no apologies. Finally Air France offered me 6000 miles. Air France doesn't care about their clients.
| 2
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Grupo AirFrance-KLM
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✅Verified Review| Los Angeles to Paris CDG in First Class, connecting to Barcelona in Business class. It lived up to expectations and the service was overall excellent. Arrived at LAX and was escorted through security which took about 3 minutes by a member of the dedicated La Premiere staff. AF uses Qantas first class lounge at LAX which was very nice though totally empty at the time departure- food selection was overall very good with great choice of spirits. I was escorted to the aircraft and onboard the service was excellent. The seat is enormous, 4 windows long with a beautiful screen fabric. There were two staff for 4 pax which mean service was very personal with the crew stating they would take excellent care of you. The food out of LAX was very good (dessert the most delicious tart I have ever tasted!) but entrees could have used a bit more imagination and breakfast was a bit weak. Service was superb and the bed was wonderful (slept 6 hours straight) with Krug champagne. On arrival at CDG was personally met and driven to first class lounge. To say the service was good here would be an understatement. The food was spectacular and on par with a Michelin star restaurant. Was then driven to connecting flight where the crew greeted me by name. Return flight was equally as good with food better out of Paris the foie gras risotto was unbelieveable. I was met on arrival and taken through border control and to my onward flight in terminal 7. Overall this was an outstanding product. Only negative I would say is that the service out of Barcelona was weak and luggage took forever in BCN. Would definitely fly them again.
| 9
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Grupo AirFrance-KLM
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✅Verified Review| Los Angeles to Paris on the A380 in Business Class. Seat were not as comfortable as Delta or KLM seats. There was a cabin crew strike, so only 14 crew instead of 21. Service was accordingly. No manual for food, service not very attentive. The flight was delayed out of LAX about 90 minutes. As I only had a very short layover time, I asked the purser how this will be handled. He told me not to worry, all will be handled at CDG. However, nothing happened at CDG. No ground staff to take care. I had 30 min only, but no assitance. As most Euro flights are outsourced to HOP which uses terminal G at CDG, you can only get there by bus. Even at the bus-gate Air France people said 'no problem'. Again, no one cared about my situation. We arrived at Terminal G at departure time, but could not get out of the bus. So four hours delay. I do not mind the delay, but the very poor service Air France is giving their prime customers.
| 1
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SAS
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✅Verified Review| Los Angeles to Stockholm. Because the American Airlines flight I was about the take was cancelled because of a tire issue I was rebooked by American to fly with SAS in order to get in time to Stockholm. I ended up in a premium-economy seat which was very spacious, the screen was bigger then economy and the seats next to me were free (the whole airplane was not crowded, not even in economy, I guess a 60% occupancy of all seats). I was a little disappointed about the meals served, they didn't "glamour" in any way, like a typical plane meal on a long haul flight. The crew were present but not overwhelmingly interacting with us. Overall, because the flight was on time (even landed some minutes earlier) I must say it was an okay experience.
| 7
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SAS
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✅Verified Review| Los Angeles to Stockholm. While the seats are good and the cabin crew is nice, we have been delayed over 2 hours each way (still on the ground on the inbound flight over 2.5 hours after scheduled departure, with no end in sight, due to a mechanical problem). The delay on the outbound caused us to miss the SAS connection after SAS refused to hold the connecting flight. This caused us to be stuck in Stockholm for over 10 hours with no compensation, no suggestions and no compassion. SAS personnel would not even tell us where the "customer service " desk was, much less give us anything even resembling customer service. Take another airline if you have a choice!
| 2
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SAS
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✅Verified Review| Los Angeles to Tallinn via Stockholm. We chose this airline because I thought it is a full service airline. I flew to Asia about once a year with Asia airlines and this is by far the worse experience for the following reasons. We picked this airline because it was the cheapest but for good reason because you have to pay for many things. The only seats that we can choose without fees during booking are the ones in the back of the plane. We can choose seats free within 24 hours. There is only one choice of food. You don’t get to chose. It is taking it or leave it. No hand wipes before the meal. No free alcohol. I paid $8.64 for a tiny bottle of wine that I can buy for 2.50 Euros. For ANA, it is free. No cabin service. I asked for a glass of orange juice. The flight attendant is in the back gallery. I went back there but the flight attendant was too busy talking to another passenger. I grab a Coke and she told me I have to pay for it. The seats were so cramped. We sat on row 35 which was just 2 rows in front of the 4 toilets and all we heard was vacuum going on when people flushed the toilets. The overhead light, you have to get up and push. No arm rest control. Some passengers had to go through extensive thorough security screening. The flights were on time though and was even 30 minutes early on the leg from Stockholm to Los Angeles. This is basically a low cost discount carrier that offers almost no amenities but at full service carrier price.
| 2
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Wizz Air
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✅Verified Review| Lublin to Luton. Low-cost airlines sometimes are good on deals but you ended paying more on between delays and or issues that you will encounter after. The price that is good, I have also membership so, the price drop even a bit better. The service onboard is just average, quality to price. The seat is ok as standard. The problem regards reliability over time, lately they never on time to the airport. Sometimes they advise beforehand by email, but rarely. My last experience was almost 2 hours delay, that make me arrives very late to work. I have more flights with the same company and I concern about this on my future trips. Also Customer Service rarely reply to any request.
| 5
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Lufthansa
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✅Verified Review| Lufthansa promised me a full refund last month. I haven't got a cent back, and judging by the comments on their facebook page, I might have to wait a year, or forever! 2 days after buying my ticket, Lufthansa changed the flights: turning a 1 hour layover into over 5 hours. I bought the ticket at a premium to avoid very early departures and very late arrivals. Lufthansa could no longer deliver that and after over 30 minutes on the phone (costing over 10 euros), I accepted to get a full refund. That was October 6th. I have not got a cent back. I fly between Oslo and Malta at least 5 times a year with this airline. This rescheduling of flights happened to me many times before, but it is the first time that I had to accept a full refund (I still haven't got it, despite contacting the airline several times). Needless to say, my 5+ return tickets per year will be bought with another airline from now on. LH is HL: HopeLess.
| 1
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EasyJet
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✅Verified Review| Luton to Amsterdam. Flight took off 15 minutes late, and landed at around 6:48, ahead of scheduled time. It seems that easyjet does not clean the aircraft, the seat is very thin, like a bus. only hand luggage is allowed free of charge. Although easyjet is a budget airline, my return ticket still costs more than 100 pounds.
| 6
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Vueling
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✅Verified Review| Luton to Barcelona with Vueling Airlines. Delayed flight one hour. At airport baggage claim no indication of carousel to go to. Then after not finding luggage, a very long line of irate customers who had lost luggage. After 2 hour wait I was given a number to call. This number does not work. After 6 attempts the number tells me to list all my items lost and post it to the Vueling website! How do I list 23 kilos of luggage, clothes, important papers, and other items. Now I am stuck in Barcelona not able to visit any other places.
| 1
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Vueling
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✅Verified Review| Luton to Barcelona with Vueling. I had an amazing flight, staff were friendly and helpful. From check-in to boarding the flight it was all easy. The flight itself was pleasant and with the announcements the captain and crew kept us informed from start to finish.
| 10
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Wizz Air
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✅Verified Review| Luton to Bucharest. Flight itself and service inflight were fine. I'm writing to complain about the ridiculous business model of this airline. Our outbound flight was delayed by 2.5 hours, which shifted our plans around which meant we had to cancel one hotel, book another, and meant we paid for an extra day of our car rental that we didn't need. However this delay did not qualify for any compensation from the airline. On the inbound flight, we tried checking in online on our way to the airport, like many reasonable people do - but found out they have created an arbitrary window that if you check in less than 3 hours before your flight, you have to pay 35 euros per person. So in summary, Wizz Air delaying our flight and making us have to re-arrange hotels and our plans for the first day of our trip means they owe us nothing, but if I try to do something as basic as check in for the flight I already paid for, I have to pay an additional 35 Euro (70 Euro for my girlfriend and I together). On top of that, if you want to call them to complain about it, they charge you 1.3 Euros/minutes. The whole business model is a scam, it just aggravates consumers to be absolutely robbed at every stage of the journey. I'll happily pay the difference on my next trips to fly with any other airline except Wizz Air.
| 2
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Wizz Air
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✅Verified Review| Luton to Bucharest. I booked a flight using the club membership and when I went to buy the return flight from a different destination the site hadn't updated my membership. I booked it anyway for fear that the prices will go up (which they do on an hourly basis sometimes up at £100 difference). When I informed them about this straight away they claimed that it was my fault for not clicking the discounted price. I told them that it wasn't the first time i'd used the discount and that I'm well aware of the process and they informed me without screen shots they were powerless. I informed them that I didn't want the money back as I go on several breaks a year, money off my next flight (which would be around €20) would be fine. They still didn't budge. Every flight I've had with them there has been problems that they are unwilling to sort out. They are cheap for a reason. Pay a little bit more, it'll be cheaper in the long run. I actually start to miss Ryanair and Easyjet every time I fly with Wizz Air
| 1
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Wizz Air
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✅Verified Review| Luton to Budapest return. We had to pay a check in fee of £80 for my wife and I to return from Budapest. We had completed online check in before leaving the UK and had printed boarding cards. The airport staff in Budapest told us our booking had been changed and our boarding cards cancelled. We had not made any changes and when questioned Wizz told me we had changed our titles (Mr /Mrs). Wizz would not accept any responsibility for the charge. The Airport staff at Budapest Airport were most unhelpful and very rude when dealing with us. The flight was fine but the charges were not fair and customer complaints not at all helpful.
| 1
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Wizz Air
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✅Verified Review| Luton to Budapest with Wizz Air. Absolute disgrace of an airline. Upon arrivals we were unsure as to whether we needed to check in as we had checked in online, printed our boarding cards and only had cabin luggage. However, as we didn't want to get it wrong we waited in a long queue anyway, only to be told that our bags where to big and had to pay an extra £63 for them (despite them being cabin sized bags). The guy at the counter went on to say that as we had checked in online, we didn't need to queue and if we had gone straight to departures then we also would to have had to pay the £63. He then added that online it would have cost £8. Absolute joke, will never fly with Wizz air again.
| 1
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Wizz Air
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✅Verified Review| Luton to Budapest. Absolute joke of an airline. Staff at the boarding gate were rude. When booking our flights online through the website it wasn't clear to me that the free hand luggage was the size of a small handbag (42x32x25cm). You could pay an additional £9 for a large cabin bag. Myself and 14 other passengers were made to pay £40 a case at the gate before boarding. Between myself and my partner this is double the price for our flights both ways. How can they justify this? We were pushed to one side while they tried to take our payments, constantly being told we were in the way (they told us to stand here). Will never fly with them again.
| 1
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Wizz Air
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✅Verified Review| Luton to Budapest. Extra £40 charge for regular size luggage. Online charge for large luggage £18 Making price of ticket not worth it. Don't fall for it like we did. Book with a proper airline and avoid the hidden costs at the gate.
| 1
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Wizz Air
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✅Verified Review| Luton to Budapest. I chose this airline because it was slightly cheaper than other cheap airlines but there was a big catch. When I was boarding I was told my carry on luggage is too big and they made me pay £40 to allow it in. That's £80 extra on a flight costing £200 which made the trip even more expensive than luxury airlines but will all the hassles of cheap airlines such as uncomfortable seats no tv system no food or drinks and very tight leg room. Annoyingly when I got onboard I saw that my luggage perefectly fitted under the seat so the whole thing was a sham. I had a feeling about it as I have travelled with this luggage for many years and never had a problem. I took a picture of my bag fit under the seat and I will be sending it to the airline asking for a refund but regardless of the outcome I will never use this airline again for causing me annoyance and ruining my holiday.
| 1
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Wizz Air
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✅Verified Review| Luton to Budapest. One of the worst boarding experiences. It was chaotic because the staff were getting people to measure their hand luggage next to what looked like a micro purse dimension 25cm x 32cm x 42cm which is one of the smallest by the budget airlines. Staff were rude demanding money and threatening to cancel the flight ticket if hand luggage fee was not paid promptly. They were patronising by repeatedly reminding and quoting the allowed baggage dimensions. There was no prompt when checking in either. Cheap airline poor service and unhelpful staff. Please avoid this airline.
| 1
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Wizz Air
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✅Verified Review| Luton to Budapest. You will end up paying more than with a good airline. They make money by making their luggage different fron any other airline (but look the same), and charging you because the wheels of you bag don't fit their requirements. These are deceiving practices that they should not be allowed to have. Nobody will read this review because people jump on the cheapest ticket prices and 15 people end up having to pay £40 at the plane door for their luggage.
| 1
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EasyJet
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✅Verified Review| Luton to Copenhagen with easyJet. Poor service. Still on the ground writing this review while the cabin crew run around like headless chickens trying to off-load bags. This airline lets customers take a big bag in the cabin rather than let them put them in the hold, then spends 30 mins off-loading luggage that does not fit. Net result is we don't take off and still sit on ground. Easy does not describe them. Poor quality airport, poor quality planes and poor quality service. I pity the poor people who work for them in service. Totally bad experience.
| 1
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EasyJet
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✅Verified Review| Luton to Faro. First time flying with easyjet for several years and I was pleasantly surprised by the experience. No queue at bag drop and boarding was well managed, despite being a very full flight. Both flights were on time and the planes were new and clean and although the new slimmer seats are not that comfortable they are OK for a flight of this duration. Cabin crew were friendly and efficient. Overall both flights were pleasant and hassle-free.
| 9
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EasyJet
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✅Verified Review| Luton to Geneva. On 23rd February myself and my partner have checked in our luggage then went to the gate 11 as indicated in the screen TV in order to board the plane. While in the queue, the easyJet staff told us they are delaying the flight because of weather conditions (there was a strong wind) and we should go to the waiting area for further update. They told us to monitor the updates on the TV screen. We went to the waiting area but the status of the flight has never changed from "gate closed". After an hour we got hold on one of the rare easyJet staff, we asked for information about the flight and she told us that the flight has gone. We did not understand how this has happened. We have asked them to put us on the next flight but there was no one to help us. They were sending us to each other with no help at all. They were sending us to a place in the airport which they call desk 6. They told us to use the phone in this desk to contact easyJet staff and tell them our problem. We tried This phone for 30 min but no one was answering. When we could get out from the airport security zone, we went to easyJet desk in order to put us on the next flight they asked us to pay £80 each. How can they make us pay for their mistake? The manager of the desk at the check in area was rude to us. The attitude of the staff on the ground is inacceptable. If I have to advise, better pay £50 more and travel with a decent company..
| 1
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Wizz Air
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✅Verified Review| Luton to Katowice. Horrendous exploitation of baggage charge. Size allowance for cabin bags is smaller than any other, even budget airlines. Cabin crew very rude. I had to to pay £40 because my bag was 2cm to big (weighing 9 kg). I been flying with this bag for last couple of years with another budget airline and never I need to pay stupid amounts of money.
| 2
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Wizz Air
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✅Verified Review| Luton to Kaunas. Never mind that the flights are during ridiculous hours, the flight cost is not so cheap once you take into account all of the additional costs incurred. Online it costs about 15£ to check in larger cabin baggage (keep in mind you can have large or small cabin baggage - unfortunately I missed the small writing), but at the gate they charge a whopping 35£. When I inquired whether it was both ways, I was dismissed rudely. I don't mind paying extra for the tickets, but stop ripping off on petty extras. Unfortunately no decent airlines fly to my default destination.
| 2
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Wizz Air
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✅Verified Review| Luton to Moscow via Vilnius. I would strongly recommend avoiding this airline, I booked a journey with them as I just had a cabin bag and my briefcase and the cheap was the cheapest. In the end because they have an unrealistic perception on a "cabin Bag" un-parallel to any other airline. I ended up paying in total over £60 extra making it the most expensive choice I could have made. Whilst waiting to organise my boarding pass, Wizz air staff were actively searching and dragging people out of the queue to make they could be dealt with separately to stop disruption when they get to the front and get the nasty shock of what they would like to additionally charge. This is an obvious sign that the company operates differently to any other airline and actively know that people have no choice but to pay more or leave their bags. Disgusting. Fortunately the website I went through to book with Wizz Air shared my opinion and were happy to refund the additional money I ha to pay.
| 1
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Wizz Air
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✅Verified Review| Luton to Riga. Good flight, on time, friendly and attentive crew and good leg room. The aircraft are reasonably modern and clean. The website is not the most user friendly I've ever used but the airline is good for a LCC. Would definitely use them again.
| 7
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Wizz Air
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✅Verified Review| Luton to Sofia. Severely delayed, no communication, no contact person, uncomfortable seating, very poor experience! Plane had a 2 hour 45 min-delay, but provided only a little more than a 1-hour notice. Given how all flights are scheduled and timed, I don't understand how it is possible that Wizz Air didn't know about a 2h45min delay earlier. No one at the airport was there to explain what was happening and why, no drinks, no snacks. Instead of landing at 3am in Sofia, I landed just in time for a short nap before a business meeting. Given the very uncomfortable seating (that's what you pay for), the evening flight became a horrible red eye one! I would avoid taking Wizz Air if landing time or communication are important to you. Or if comfort matters.
| 2
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Wizz Air
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✅Verified Review| Luton to Tel Aviv. Feels like a real fraud. No less. Do not fall for this airline's "low" prices. They charge passengers with cabin luggage that will easily fit into all other low cost airline's allowances. Our same bags have been used without any problem on easyJet, UP, air Berlin, Monarch and others. However this company's staff are queuing all passengers to check bags to minatur cases, so much smaller than any other cheap airline fit cases. They take payments of 40 Pounds per bag so we had to add 80£ to our expensses and they leave you no option not to do so. You feel like they are easily and deliberately taking advantage of your former experience with other airlines and simply change the rulles to grab money from you.
| 1
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Wizz Air
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✅Verified Review| Luton to Varna return. I was dreading the flights but I have nothing but praise for Wizz Air having never used them before. I knew what baggage size, allowance was and elected to buy extra 23kg bags plus cabin baggage which at £124 return I thought was good value. Both flights were bang on time with new aircraft and the crews on both journeys were very welcoming and professional! Apart from having to use Luton (which is undergoing renovation at present) they are better than other low cost airlines based in the UK that I have used recently.
| 9
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Wizz Air
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✅Verified Review| Luton to Vilnius. Terrible. I've tried Wizz Air once before and it was delayed for 30min. Second time I chose this airline I got charged for a cabin luggage? £40? I wish I would've been the only one. Many of us were. Never Wizz Air.
| 1
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Wizz Air
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✅Verified Review| Luton to Warsaw. Poorest quality ever. The airline oversold the tickets and I was offloaded from the plane as there was no seat available for me. Not worth even a penny. I wouldn't recommend this airline to anyone who want save a money.
| 1
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Vueling
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✅Verified Review| Luton to Zurich. A few weeks after I bought their cheap tickets, they cancelled my flight in July 2016, and when I looked around for new tickets the prices had gone up. But what I am angry about is that the process of getting the refund was extremely painful, and I did not even get all my money back. To get the refund I was asked to get refund confirmation from Vueling and send it to eDreams (my vendor), but Vueling was not very cooperative. I had to call them several times and argue with them very hard just to get the confirmation. I had to argue because they were very slow to understand the situation and wanted to bother as little as possible. Why couldn't Vueling take care of this process themselves and send it directly to eDreams in the first place? Why give the customer an additional trouble of running around for a refund? Furthermore, the eDreams service charge of £95 was non-refundable. Because the cancellation was entirely Vueling's fault, it is only right that they pay the service charge. But they refused to do so. I appealed to several places but no one could help. I never got this amount back.
| 1
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EasyJet
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✅Verified Review| Lyon to Luton with easyJet. Worst system! I paid for hold luggage while checkin in and they charge me again at the airport. No consideration for their system failure. Now spending time getting my money back. Plus a very stringent cabin luggage policy. It's better to go with other budget airlines.
| 5
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Grupo AirFrance-KLM
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✅Verified Review| Lyon to Rome. I have never encountered worse customer service than the service at Air France. After four days in Italy I have not received my lost baggage. I have spoken to seven different customer service representatives all of whom have either lied to me, (your baggage will arrive by tomorrow night the latest) or hung up the phone on me mid-sentence. I've requested to speak to managers and to speak to the baggage courier service. I was denied both requests. I discourage anyone from booking with Air France. The absolute worst.
| 1
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Jet2.com
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✅Verified Review| Madrid to Amsterdam. Overbooking the flight and bumping people off when everyone shows up. We are requested to spend the night at the airport and take the flight the next day (not just a few hours later, but the next day). It is scandalous you pay for a ticket but apparently don't have a guaranteed seat. They assured us that it was the company's policy and it was written in small letters on the terms and conditions of the tickets.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Madrid to Amsterdam. Quick boarding at Madrid Airport. Very clean Boeing 737 aircraft. Nice comfortable seat for an economy class cabin. Professional cabin crew looked fresh and groomed. Flight on time. The Captain gave a Dutch, English and Spanish message.
| 8
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Jet2.com
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✅Verified Review| Madrid to Amsterdam. We checked in a day before leaving. They charged us 30 euro for our luggage. The day of leaving we had to pay again 60 euro for our luggage. Otherwise our luggage would be hold in Madrid. By reclamation on the general desk they told us it was because the system failed and we had to deal with it. Although it was the mistake of Iberia. By entering the plane all storage cabin were full. For our handluggage there was no space. The stewardess told us to keep our handluggage under our seats - most of the passenger took 2 pieces of handluggage with them. Some of them 3 pieces! So we had to pay double and other paasenger could take all there luggage with them in the cabin.
| 1
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Iberia
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✅Verified Review| Madrid to Buenos Aires return, a 13 hour long flight. Excellent service, attentive, friendly. Brand new aircraft. Confortable seats. Departure right on time. Arrival 30 minutes before schedule. Quite, smooth flight. Better than average inflight entertainment, both hardware and selection. Nice touchscreen. Food and drink was just OK, however. Great price. We travelled with our 2 kids (8 and 7), and they loved it, and crew was particularly friendly to them. By far better than most European airlines. Seems that Iberia has undestood that the client wants service and value for money. And they deliver.
| 9
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Air Europa
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✅Verified Review| Madrid to Cancun. Air France couldn't fly me to the connecting flight from Paris to Cancun so they flew me to Madrid saying that my connection to Cancun will be operated by AeroMexico. This flight was however operated by Air Europa. My worst flight and not a pleasant experience. The lunch was nice though but the ground staff is unorganized, the flight attendants were confused, there are no screens on Economy seats. The WiFi is nice and you can catch only two television shows on your personal tablet/phone (which is counted as in-flight entertainment). If you run out of battery then you're out of luck. The cockpit announcements in English were barely audible. Leg space is awful. Besides, they "forgot" to put my bag on the plane and it was stuck in Madrid for two days. The Air Europa representative at Cancun was very helpful though who made sure that I received my bag at my local address in Mexico. The plane itself seemed old. I would never fly with this carrier ever again. Only good things are WiFi on-board and the nice lunch they served.
| 1
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Norwegian
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✅Verified Review| Madrid to Copenhagen. It is absurd that they let premium passengers board before my wife, who is six months pregnant, and they asked us to wait. The ticket appears cheap, but if you add extras (eg. food & beverage or baggage) you realise that you may be better off booking another airline.
| 3
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Jet2.com
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✅Verified Review| Madrid to Dublin August 31st. Have flown with these before found them ok, I needed to booked a changeable ticket and as there was very little difference in the full economy fare and businesses class. Check in, lounge, fast-track all fine, boarding was fine too ( usual haul to gate 4 at the very end of Terminal 4) I was in front row and to be honest the seat was not the most comfortable it's the usual standard 3 seats layout with middle seat left free which in theory only gives you more arm room. Cabin crew were nice but very distant and almost came acrosss as Robotic like they were programmed . Inflight meal was omelette, fruit, crossaint (breakfast) I wasn't offered a 2nd cup of coffee and I had to press bell to get a Fanta - my previous flights with Iberia Express found the crew very attentive. The Immfky.com wifi wasn't working and the crew didn't know a lot about it. Overall not bad but, it's a half hearted business class in comparison to others. I would still fly with them.
| 6
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Jet2.com
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✅Verified Review| Madrid to Dublin with Iberia Express. The trip was terrible, I travelled alongside my boyfriend. The plane departed 30 minutes late which honestly could of been more toleratable if we hadn't been put onto the plane like a herd of sheep. After take off we realised that all around us there were babies, not just one but 4. Every single child was screaming at the same time and they were uncontrolable. I am just wondering, how is a person supposed to "relax and enjoy their journey" when nobody seems to give a damn about the other passangers. The staff were just as frustrated as the other passangers who had to sit through a 2.5 hour flight but did not assist. Also I would like to mention that I ordered a Carbonara pasta and what I was given was a pot full of water and powder. The quality of the food was horrible, and was definitely not worth the price. Definetly not choosing this airline ever again.
| 2
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Norwegian
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✅Verified Review| Madrid to Gatwick. My first trip on Norwegian and very good it was. New aircraft, clean environment and efficient and friendly crew. My ticket was ultra cheap and did not come with a seat reservation so I strongly suggest on-line check in as the flight was 100% full. Did not try wi-fi or F&B but both looked good from those using these facilities. Late to the desk meant free check-in for hand baggage too which is not bad considering. Would certainly fly again. Summing up - a clean fresh product. Good happy crew and informative (not overbearing) announcements. And some free drop-down screen kiddies entertainment.
| 10
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Air Europa
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✅Verified Review| Madrid to Guayaquil. Good service - they have a good service in Business class. WIFI works badly. Food is great they have even this Detox juices. Old seats, don't expect in this route to go flat. But price is affordable. Old TV, and the programs can be dramatically better.
| 7
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Iberia
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✅Verified Review| Madrid to Havana flight on time and the seat layout in business was spacious and the seats comfy. One of the few planes even with lie-flat beds you can get comfy on. The A330-200 is a great plane and with only 4 across in the business section. every seat has access to the aisle. Service on both outbound and inbound sectors was attentive and quality of food good. Wine selection was also of a good standard as you would expect from an airline from a wine producing country. We were given free 30 minute wifi connection on boarding the aircraft for use any time during the flight. A nice touch is that, whilst in the lounge, I received an e-mail telling me the boarding gate before it was on the departures board, so I could plan when to leave the lounge.
| 8
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Iberia
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✅Verified Review| Madrid to Havana. Very nice and quiet flight with Iberia in their new Business Class long-haul design. Service was fast, efficient and friendly. The seat offered a full-flat bed like promoted without any difficulties. However, the wi-fi service isn't working well over the atlantic ocean. Good food on this Madrid outbound flight. For the return food quality for the main dish which they have to order from Cuban suppliers was very bad - a fact known by the airline.
| 9
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Jet2.com
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✅Verified Review| Madrid to Krakow. Poor business class service for the money paid. I upgraded to business class cabin on my flight to get more comfort and more space. The boarding service in Madrid was confusing with various lines. Upon boarding I was offered an orange juice.The seat is not very comfortable and did not recline. The meal was bad - I received cheese, crackers, Oliver, piece of chorizo, some potatoes and grapefruit. For a business class experience this was below par. The flight attendant was nice and was the best part of the trip. She returned the bag I left on the aircraft and ran after me to give it back. Very nice. The toilet was quite dirty and there was no soap left. All in all not worth the upgrade, food needs improvement and the cleanliness levels need to get better.
| 3
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Iberia
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✅Verified Review| Madrid to Lima. Quite a lousy experience on an old A340-600 (the age was very much visible in the toilets). Seats are the like of Alitalia business class but seem narrower so it's more difficult to sleep, although fully flat. Touch screen was very slow and I ended up using the remote touch screen to get things done. Crew were very attentive - and that's the big plus of this flight - but food quite tasteless (my fish was overcooked and the yoghurt tart was stone-heavy), wine ok but nothing special. I was expecting something more in terms of soft product, got a bit disappointed. A nice touch was a 4MBvoucher for the wi-fi, which is nothing if you want to download stuff or even check your mail, but allowed me to whatsapp for an hour or so (no files sent, obviously).
| 5
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Iberia
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✅Verified Review| Madrid to London Heathrow. Deliberately booked this flight as it is planned as a wide-bodied aircraft. Held for a long time on the airbridge for no apparent reason. Allocated seat 31C on booking and no opportunity to change it before boarding. Décor onboard subdued with brown cloth seating and seats very hard. However the cabin is spacious and a 2-4-2 layout gives a fair amount of room. Although a shorter flight than usual for this aircraft full IFE was working with a reasonable selection of movies and TV shows available, although this was switched off 15 minutes before landing for some reason. All shorter flights no longer offer even a complimentary drink, never mind a snack. Carriers like this need to realise customers book with them, rather than LCC's, for slightly more room and better service and as this is now lacking why do they still charge far higher prices? I have one more flight booked with an IAG company this year and it will be my last.
| 4
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Iberia
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✅Verified Review| Madrid to London. I fly around 4 times a year to Spain from London and I usually take BA but sometimes Iberia operates BA flights. From my experience they are usually late and try to rush to arrive just on time. On my last trip, we arrived to London to find out that around 10 people were missing the luggage. I had some food in the luggage which went bad but that was the minor issue. I had to take a trip to Mexico 24 hours after this trip and they couldn't locate the bag. They do not have line managers in their phone service so don't try to ask for one. I asked for the phone to contact the courier company who was supposed to take my bag to my house and their reply was "we do not work with phone numbers". They were reading to me literally what I could read on the World tracer website to hurry up and hanging the phone as soon as possible. A really distressful and frustrating experience for holidays. If you can, stay away from Iberia! Worst customer service.
| 1
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Jet2.com
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✅Verified Review| Madrid to Manchester with Iberia Express, and paid 350 euros one way to have a little extra space and a simple hot meal usually provided on this route. The meal has been substituted now with snacks such as olives in a sealed bag and a powder cup soup. But they have the nerve to display a soup bowl on their brochure. Iberia, has become a penny pinching rip off.
| 2
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Iberia
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✅Verified Review| Madrid to Mexico City. Flight in business class after using the system of Iberia with the minimum bet (500 €) to upgrade from economy. Comfortable seats, complete reclining, individual space due to alternative design of seats spacing. Crew was polite but not friendly, they did their job and no more. Free wifi was a joke, only 4 Mb were free, for further connection huge prices. Food was not good. They had instead, a wide selection of Spanish wines, which were super ok. Flight delayed for about 1 hour. Big personal tv screen with many new movies.
| 7
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Air Europa
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✅Verified Review| Madrid to New York JFK on 19th March. There were no seat-back IFEs as stated on the web. only fold down LCDs every few rows that played mostly UX ads. Unacceptable in 2017. Aircraft was extremely worn and my headrest kept falling off. Food was terrible quality. Actually served saltines, pasta with red sauce. However I thought the seats had ample recline and since they were so old they had the quality and comfort of a well worn couch. I would say it's like flying Southwest transatlantic. Easily the worst transatlantic experience I have ever had the displeasure. Will be staying away from Air Europa in the future.
| 2
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Iberia
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✅Verified Review| Madrid to New York JFK. I flew regularly from Europe to South America, so far Iberia has always been one of my first choices even if I never had great expectations of this airlines in economy class due to its very poor service. The flight attendants were not friendly or caring. There is no welcome drink on board, meal service is rushed after take-off. Before landing a small snack is served and between the two services the cabin crew disappears. If you are thirsty, walk to the end of the plane where you can serve yourself something. No extra mile is done by the crew in terms of caring about guests on board. Quantity of food served little and quality is not good either. This time my flight experience has been worse than what I expected. It was the first time I was on an Iberia plane with the new individual IFE which is a very good product: big touch screens, user friendly, lots of choice. The problem was that my IFE was broken, an electrical problem made it impossible to view a movie or listen to music as there were continuous interruptions. As my screen was broken, so were also those of my neighbors, the row in front and the row behind. So it was an electrical problem affecting various seats where I was. When I complained to the purser, he took my complain personaly and started to shout at me in front of passengers. They tried 2 times to restart the system but nothing changed. So I couldn't enjoy the IFE during my flight. Towards the end of the flight I stood up to go to the toilet and by walking around I realized that there were at least 20 free seats in the economy class cabin. I felt really frustrated because the flight attendant didn't offer me another seat with an IFE which was working properly. They just let you there with the problem, hoping that you accept the problem and don't start complaining again.
| 2
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Iberia
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✅Verified Review| Madrid to New York JFK. Iberia is doing a real good job on the business user. Check at Madrid was very fast. Fast track in less than a minute. Lounge is great. The only issue, still don't know how to deal with the boarding. People around the gate, it's a bit messy. Once on board, FA's are better than ever, serving with a smile, and around all flight. Really comfy seats, all with direct aisle access. Pre-drinks served, bar was great, and food very tasty and with a mediterranean look. IFE very efficient, and overall experience of the service onboard was perfect. On time departure/arrival, and I was on a cab 20 min short after my arrival at JFK, impressive.
| 10
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Jet2.com
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✅Verified Review| Madrid to Nice. Check-in at Terminal 4 Madrid airport was fairly easy where there are many self service kiosks available. After obtaining a boarding pass from the self service kiosk, I had to drop my check-in baggage at designated counters a short walk away. A staff member checked to ensure that the baggage tag is tagged on correctly before accepting the baggage. The boarding gate was a good 20-25mins walk away. Boarding was orderly. The flight was over 90% full and overhead cabin space was quite limited. Seats in economy cannot recline but it was not a problem. There is no inflight entertainment. Each seat comes with a charging point located below the seat so it takes a bit of a search to be able to locate it.
| 7
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Grupo AirFrance-KLM
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✅Verified Review| Madrid to Paris. A few days before the flight, when I tried to check in online, I realised my tickets had "0 pieces of luggage" included. I went to check in at the airport and my suitcase was only 14 kgs but I had to pay 40EUR and my credit card didn't work. Staff at the counter offered no help or support. The Air France staff at the Madrid Airport was just bad people to tell it like it is.
| 1
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EasyJet
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✅Verified Review| Madrid to Paris. As a student on a budget I thought EasyJet would be a good airline to fly because it was cheap. They made us get in line for boarding much before they were ready to board us resulting in every person getting on the flight standing in disorganized lines for at least 30 minutes. The staff who was checking me into the flight proceeded to make me pay 60 euros for my bag even though I paid extra when booking the flight to have more than one bag. I tried to explain this to her and she told me that wasn't possible and forced me to pay for my bag. When I tried to ask her questions she continued to be dismissive. Overall I am extremely disappointed with my easy Jet experience and will never fly them again.
| 1
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Iberia
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✅Verified Review| Madrid to Rio de Janeiro economy class with Iberia. I would recommend to not fly with this airline. We know its economy and what to expect but the fact that it was a long journey flight we expected some sort of service. The staff were rude, we were served water twice (in small cups) and when I asked I didn't get a bottle for at least 30 minutes. There was no personal inflight entertainment screens, just a main screen in the cabin and as I was sitting by the window I was unable to stretch my eyesight and see anything. It was the most uncomfortable long haul day flight I have ever taken.
| 1
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Air Europa
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✅Verified Review| Madrid to Santo Domingo with Air Europa. I bought a non-stop ticket and at the airoort we were told they are putting together 2 flights because they just had only 1 aircraft. They took us first to Cancún in Mexico and left us for 2 hours on the aircraft and then new passangers going to Madrid got on. I was supposed to arrive in Santo Domingo at 6:15pm and I arrived at 12:30 am after being treated in the worst way possible.
| 1
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Air Europa
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✅Verified Review| Madrid to Tenerife. First, when we checked in online, there web site was not at all clear as to the charge for non carry on luggage. Due to this the price dubbled at checkin from 30€ to 60€ per bag each way! They were not helpful at all at checkin. Our baggage charge was almost the same passage fair. Once on board, there was absolutely nothing offered complementary, not even water. This was a flight over 2.5 hours. Cramped seats and very unfriendly cabin crew. The only thing I found interesting, was there inflight mag goes on and on how they were a high customer service company. Absolutely the worst company I have ever dealt with!!
| 1
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Iberia
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✅Verified Review| Madrid to Tenerife. Overbooking on many seats. Rude customer service who doesn't care about anything. They don't serve water on a 3 hours flight. Online reservation doesn't work properly and when we wanted to change our ticket date we had to pay extra 30 Euro for each passenger in phone customer service.
| 1
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SAS
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✅Verified Review| Malaga to London Heathrow via Copenhagen. The check in at Malaga T3 was great, there was no queue and the staff were helpful. Boarding was fast and uneventful. The flight was fairly empty. I was seated in 8C and there was another passenger in 8A. I wanted a window seat so simply asked the FA if I could move forward a row where there was nobody seated and he was happy to let me do so. The flight departed Malaga on time. Tea and coffee service began 10 minutes into the flight. Only tea, coffee and water were complimentary throughout. There was an onboard menu, however I did not purchase anything as I felt the food and snacks were over priced. The flight time was around 3 hours 45 mins and there was no seatback or over-head entertainment screens. The flight landed in Copenhagen on time. One thing I really liked about SAS was that they knew if there were passengers who were connecting, before we arrived at the gate the FA’s announced gates for passengers who were connecting through Copenhagen. They informed us that our onward flight was at the gate and boarding would start in an hour. We proceeded through the terminal towards our gate. When we arrived at the gate there was a new system in place. Our boarding passes were scanned before going into an area of seating which was just for our flight. I was seated in 22B. The flight was full. On this flight there was only one tea and coffee service due to turbulence. We arrived on time and our baggage all made it in one piece. On both flights the cabin was maintained to a high standard, however the colours were slightly dull and both aircraft were quite old and outdated. The crew were very friendly and they spoke perfect English. On both flights I had sufficient legroom. I was happy overall with the service received.
| 8
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Vueling
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✅Verified Review| Malaga to Oran via Barcelona in July 2016. The day before my flight, I received an email from Vueling telling me I could check-in online, something I never do because I prefer checking in at the airport and be sure everything is right. I showed up 3 hours before the departure time. My flight was not announced on any of the screens and I thought it was because I was a bit early. After waiting for an hour and starting to see flights that would depart later than my flight, I decided to go to the Vueling counter and figure out what was going on. To my surprise, the Vueling employee informed me that my flight had been canceled and rescheduled to 3 days later. I was in total shock, they said they sent me an email but I showed them the confirmation email they sent me and they did recognize their mistake. However when I asked if I could be put in a hotel because I had to wait 3 nights in the airport, I was denied and told I could file a complaint and that the airline reserves the right to cancel any flight they want for whatever reason and that I agreed to those terms when I bought my ticket. In short, I was stranded in the airport for 72 hours. I have been asking for a compensation they owe me according to international laws for 6 months, and I have been told twice that they sent me the money, then there was a mistake, then they sent me the money again and I have to wait another 15 days (I highly doubt they sent anything and I'm pretty sure they will again tell me that there was a mistake and they could not transfer the funds).
| 1
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Turkish Airlines
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✅Verified Review| Malta to Istanbul return. First time with Turkish Airlines and very impressed. The Boeing 737 to IST was new and spotless. Crew were friendly and the inflight service good. Food was impressive for a 2 hour flight and alcohol poured from a large bottle, so good measures. On the way back slightly older A319 but still spotless. Again excellent service and landed early on both flights. I will choose Turkish again.
| 10
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Turkish Airlines
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✅Verified Review| Malta to Kilimanjaro via Dar es Salaam. We are frequent flyers with Turkish Airlines and our experience in this case was bad enough that we will probably never fly with them again. 7 hour flights at 2am and 4am in aircraft so small and old that the seat inclined (when it worked) just 30 degrees. Crew mostly indifferent. Food also indifferent - normally the food and service plus sky chefs on Turkish warrant a 5 star review on their own. We asked at Istanbul lounge if we could speak to a member of customer service about our experience and they said 'No. Post via the website'. So we did. Nobody even acknowledged. We love the Istanbul lounge and the food there and (normally) the food on board. But in general indifferent has got into the habit of seeing customers as pesky unwanted extras that get in the way of their job. So maybe they're just telling us to go to another airline. Message received.
| 2
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Vueling
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✅Verified Review| Managed to get return flights Manchester to Barcelona for £40 return for the 4 of us (2 Adt 2 Kids) during half term week. Was initially expecting an email to confirm it was an error but turned out to be a promotional fare so happy days! After reading some of the horror stories on here before we travelled I was already regretting my decision to book but have to say I was reasonably impressed. No online check-in available at Manchester and online seat reservations were about £4 each from memory which was annoying as I had already checked us in and reserved our seats for free on the return leg. 2 check in desks open at Manchester so it took a while but we got seats together and weren't bumped off the flight so that was a good start. Only a short break so no check in luggage. Departure on time on a smart new A320 with the thin seats and smiling friendly crew. Plenty of room in the overhead bins for our hand luggage. On-board service was efficient and drinks / snacks were reasonably priced. Club sandwich was tasty. Airbridge at the gate in Barcelona and so we were on the Aerobus to the city within 30 mins. And what an excellent service, €10.20 return to Placa de Catalunya. Smart, clean buses with plenty of luggage storage every 5 mins, free WiFi and usb charging ports - Manchester could learn a thing or 2!. Return flight was on time, and easier to check-in/ board as we had checked in online and reserved seats before we left the UK. Security was also a lot easier - no messing about taking out liquids in plastic bags and electronics into a separate tray like at Manchester - just throw the case through the x-ray with it all in and on your way - great! We were the last pax to get to the gate as it's quite a trek to where Vueling fly from so had to check out bags to the hold. Flight was full and on time. Smiley and friendly crew again. Made a fuss of the kids which was nice. Service was efficient and no gifts or scratchcards which was nice. People onboard saying they had paid far more for seats booked through BA / Iberia and expecting that level of service as Veuling is owned by the parent company. I bit my tongue on how much we had paid. Landed on time in Manchester and the bags beat us to the reclaim thanks to the ridiculous queues at T3. How they get away with such a small terminal for so many low cost flights is another matter. Overall I was thoroughly impressed - my only niggle is the lack of online check-in at Manchester. If it goes right they are great but it's when things start to go wrong you may have problems. Thankfully for us Vueling were having a good day.
| 9
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Vueling
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✅Verified Review| Manchester to Alicante return. Outbound we were advised at check-in there were only 26 people going to be on the flight. We waited in the lounge and upon checking the board, our flight status had been changed to a 20 minute delay, which was no big deal. Boarding was very quick due to only having to board 26 passengers. Once we were in the air cabin crew told us to sit where we wanted. The cabin crew were very nice, chatty and smiley. They didn't seem to have a great deal of food or drink on board so choice was limited, but on the plus side which is rare for budget airlines we were offered free water, We arrived in Alicante on time. Return we were delayed by 1 hour, once again didn't bother us. This aircraft looked a little older compared to the outbound flight but certainly not shabby. Cabin crew weren't as smiley as the outbound flight apart from one, but they were attentive enough. This flight was nearly full and fairly uneventful. I hope Vueling continues to operate flights from Manchester. I tend to choose my flights based on price, so if Vueling is still the cheapest when I am booking, I will gladly book with them again.
| 8
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Norwegian
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✅Verified Review| Manchester to Alicante. First time I have ever flown with Norwegian and all I can say best airline I've ever flown with. Staff very pleasant food good and best of all wifi makes a massive difference when travelling alone. I will definitely be looking at this airline to be my first choice to fly with in the future. Excellent.
| 10
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Grupo AirFrance-KLM
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✅Verified Review| Manchester to Antananarivo via Amsterdam. My new husband lost his passport 2 days before our wedding, 5 days before flying to Madagascar. After a passport office appointment they said it would likely be done by Mon/Tues when we were meant to be flying Monday. On Monday we were home waiting for the post hoping the passport would arrive before our evening flight that we booked with lastminute.com (spoiler alert, it didn't.) First thing we rang lastminute.com to ask the costs for changing flights and get advice on the best options if it didn't arrive, after being on hold for a whole 60 minutes they said not their problem they wont help and we need to ring KLM . So we rang KLM and the first person said they didnt know how much but it wouldn't be a problem to change and they would email the details through, so we waited a while. Then rang KLM again who said not sure whats happening but they would email again, then they of course didnt. Then rang KLM again who said not their problem we should ring last minute.com Long story short we bounced between lastminute.com and KLM and not a single person we spoke to would help us or point us in the right direction. Now we treated ourselves with an expensive holiday for our once in a lifetime honeymoon but we are by no means able to just throw money away, and as noone would help after 6 solid hours of ringing people, we drove to manchester airport to see if anyone on a desk there would help. Turns out as i stand there making a fool out of myself sobbing my eyes out at the KLM desk they won't help us either and told us to ring the KLM number. So I had to make a decision, as we were unable to see if our flights could be changed to another day for a reasonable cost and in a panic of not being able to afford new flights for both of us I checked in myself and left him behind to sort this mess, in the end he just had to buy completely new flights, which also meant he couldn't fly back with me. I appreciate this whole mess was caused by a stupid mistake of my husbands, but seriously how hard is it to talk to someone about a change of flight . And even if it isn't something you can help with, how hard is it to not lie and say you will help but then don't, or even how hard is it to treat people with a little empathy and kindness. Every single person i have had to deal with from KLM, from the phone, helpdesk, check in desk and flight attendants were rude and looked like the last thing they wanted to do was do their job properly. And on the way back our bags were lost and every person dealing with that was equally unhelpful and rude.
| 1
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Turkish Airlines
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✅Verified Review| Manchester to Bangkok via Istanbul. A really good all round experience except for the boarding process at the Istanbul airport which needs to improve however food and drinks were very good as was the onboard service from hard working cabin crew. Turkish Airlines are really good, however their ground staff do let them down from time to time with poor communication skills.
| 8
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Grupo AirFrance-KLM
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✅Verified Review| Manchester to Barcelona via Paris CDG. We are travelling on 12th August 2017. In trying to get a 'golf buggy' organised to help transfer my visually impaired husband from an arrival to a departure is worse than pulling teeth. Air France say it is the responsibility of the airport, and the airport say it is the responsibility of Air France. We just keep getting batted from one to the other. We have one hour to make this connection - not our decision. It is the times we were given when the flights were booked. All they can offer is a wheelchair. This is the worse thing to offer to a visually impaired person. People need to understand the difficulties faced by visually impaired people. I suggest that they do some training in order to understand their needs. Why won't someone just help us out? I just hope that people don't get in the way as we try to reach our connecting flight. We experienced the same two years ago at Frankfurt Airport as the first flight arrived late and we struggled to get through customs in time for our connecting flight. Mind you the compensation they paid out came in useful! But it shouldn't be necessary if someone would just give us some basic help.
| 1
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Lufthansa
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✅Verified Review| Manchester to Beijing return via Frankfurt. First time in over 5 years that I used Lufthansa and they have really improved. Certainly make BA look like a true low-cost airline! Short sector to Frankfurt on A320 was comfortable enough, with nice meal in business class and fabulous and chatty crew. Transfer in Frankfurt was easier than expected and had a 2 hour break in the lounge - which again is big step up from before with nice food on offer. The A380 trip to Beijing was very pleasant. I'm not a fan of the seats arranged in pairs and your feet end very close to your neighbour and seat lacks privacy. Despite those issues, it was comfortable as a flat bed, and the food was again great and tasted fresh for a change. Cabin crew again lovely, smiling and seemed very engaged with passengers. Return trip was fairly similar, excepting long walks and very unpleasant Terminal 3 at Beijing. Would highly recommend.
| 9
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EasyJet
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✅Verified Review| Manchester to Belfast. Flight was cancelled due to strike in France. Compensation was to be sent which we have never received and the airline keeps saying the cheque is in the mail. Also, they promised to send me a credit for insurance I didn't want which I still have not received. easyJet charter sets out what customers should expect when they travel with easyJet which I find ironic.
| 2
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Turkish Airlines
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✅Verified Review| Manchester to Ercan via Istanbul. We are flying again in September and for various reasons wanted to change dates. The customer service operator was exceedingly sympathetic and helpful and while I was on the phone he exceeded my expectations and did more than I could have asked. I now have exactly what I wanted at no extra cost. We love Turkish Airlines and always use them if we can.
| 10
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Grupo AirFrance-KLM
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✅Verified Review| Manchester to Johannesburg via Paris CDG with Air France. The premium economy is amazing and worth the extra you pay for it. It was superb flying premium economy with amazing food, drink and inflight entertainment. The seats are very comfy and the check-in is a lot quicker and easier. I would probably recommend that more drinks are provided during a long haul flight though. Overall I am a very happy customer.
| 9
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Turkish Airlines
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✅Verified Review| Manchester to Johannesburg, SA via Istanbul. Very disappointed with this airline. My husband and I flew out separately and returned together. I opted for vegetarian meal as I cannot tolerate spicy food, only to receive Ratatouille made with chili sauce and a stuffed chilli for breakfast. I could not get the TV monitor out from the side of the seat, and my request for help was ignored. Same thing happened with my husband with his TV monitor. Return trip - very hot plane and our request for extra water with ice was ignored. Staff were sullen and unresponsive - both inflight and at Artatuk Airport. Needless to say, will not be using this airline again. Have written to complain, to date - no reply.
| 2
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Turkish Airlines
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✅Verified Review| Manchester to Kiev via Istanbul. Flight crew were very good and pleasant and very helpful. Arrived in Kiev 25 mins late, so missed my connection to my destination. Turkish Airlines said it was due to a passenger not arriving for their flight, so the flight from Istanbul to Kiev was delayed. Got to Kiev and my suitcase wheel has been smashed, new suitcase and good quality. Turkish Airlines refuse to take responsibility, complaint made. On return journey I arrived a the airport in Kiev 5 mins late due to severe weather condition in the area of Ukrainian where I staying. Turkish Airlines refused to all allow me on board and then tried to charge me $500 dollars for a return flight plus a penalty charge of 100 Euros because I was late. I later found out that I was actually bumped of the flight because it was over subscribed so the real reason I was not allowed on the plane, was because they had already sold my seat. I have travelled by plane for over 40 years and never have I had my luggage damaged and never have I missed a flight.
| 1
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Norwegian
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✅Verified Review| Manchester to Malaga. Don't believe everything you read. I was ready for a horrible journey before I entered the plane as one of the ground crew insisted that he had been told by the flight crew that there was "No available space in the overhead lockers and my bag would have to go in the hold". So he took my bag, after I retrieved my laptop computer and put a label on it. I was shocked to find that the plane was only a third full and there was plenty of overhead locker space. I asked one of the hostesses and she said there wouldn't have been a problem at all and didn't understand. I sat down in my very comfortable seat with plenty of legroom and prepared for the flight. The flight was one of the best short-haul flights I've had for many years. The flight crew were pleasant and chatty and nothing was too much bother. The food and drinks were reasonably priced and the free wifi worked a dream. I even managed to make a whatsapp call to my wife during the flight. I realised the Ground crew were not Norwegian Air but Manchester Airport's own staff. This was proved to be right when I collected my bag at Malaga which was one of only 5 on the baggage collection conveyor. The ground crew were obviously making sure that the baggage handlers jobs were justified. I cannot fault their service and will not only use them again but also recommend them. Ground services are marked down to 1 star as this is down to the airport and not the airline.
| 10
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EasyJet
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✅Verified Review| Manchester to Munich. A dad traveling with two young kids was kind enough to help me put my suitcase in the overhead locker, only to then straight away be told off by one of the flight attendants, for putting his jacket in the overhead locker as well. (Since when is that a crime?). Then the flight attendant impolitely ordered the dad to unload everything again and to only put "things with wheels" in the overhead locker. It was horrible to watch how that staff who should be responsible for taking care of the passengers treated that very helpful person.
| 1
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Grupo IAG
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✅Verified Review| Manchester to New York JFK via Dublin. Very poor experience with ticketing and schedule changing. Aer Lingus changed my connecting flight a couple of times and finally cancelled this, meaning I'd not be able to make the transatlantic connection. Offered a full refund, but this hasn't arrived (a week later) and I've been told to expect 'at least 28 days' for this to happen. Aer Lingus customer services are impossible to reach on the phone and booking guys are not able to help. No offer of any assistance made to help us reach our destination other than to transfer to inconvenient flights. These guys have much to learn about customer service and I have made a note never to fly Aer Lingus again.
| 2
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