Airline
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Lufthansa
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✅Verified Review| Manchester to Oslo via Frankfurt. First of all our first flight is delayed, but when we arrive at Frankfurt airport we are told that we will be able to reach our connected flight with assistance from your employees. We were at the airport 12.30 from Manchester, our next flight got scheduled to 13.45 - at 13.10 we were outside the gate (with at least 20 other people) and were refused entrance, overbooked? They were helpful at the service desk, however to get to the hotel is terrible, rooms are messy, the food voucher we got is turned in to a buffet. I'm stuck at the airport hotel with nothing to eat, and I will not be able to go to work tomorrow. We already sent in a complaint, but I expected more a flight carrier when things that no one of us have control over happens.
| 4
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Air Europa
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✅Verified Review| Manchester to Palma de Mallorca. The flights were punctual and reasonably comfortable. However, having arrived at the airport at 8am for a 10.10 flight, we first spent an hour waiting to check in, despite having already selected our seats on-line. My partner has a back problem and standing in a queue for all that time caused him severe discomfort. On our return journey we again queued for 50 minutes. The problem, as far as we could see, was caused by computer problems and harassed ground staff. Why cannot Air Europa provide an on-line check-in facility as other airlines do?
| 2
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EasyJet
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✅Verified Review| Manchester to Prague. Quite a good experience on the outbound flight to Prague. Aircraft clean. Cabin crew nice & friendly as was the captain/co pilot with their information. Arrived just a few minutes late. Return journey delayed. Over 2.5 hours late leaving so arrived at MAN 01.30 instead of 23.00. Delay due to a lady being offloaded on the aircraft's earlier journey due to panic attack. These thing happen. We had a 99CZK (£3) for refreshments. Managed to get a drink and a butty with just a few pence to pay. So not bad. Both flights full. Would fly easyJet again as we like the unrestricted weight on cabin bags.
| 8
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Iberia
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✅Verified Review| Manchester to Santiago de Chile via Madrid. Computer problems cause significant problems for us. Could not check in on line on 3 February and when we arrived at check in at Manchester the computer was still down. Took 35 mins to check in and although our luggage was checked through, there was no allocation of the seats from Madrid to Santiago. In Madrid we were allocated the last two seats on the plane. Not good. I ended next to an obese lady, not pleasant for an hour during waiting and take off. Fortunately she was relocated after take off. The flight and food were okay. I had a lovely chicken dish and the service was prompt which is really good for an overnight flight. Managed plenty of sleep. On arrival only one of our two cases turned up. It took nearly 90 minutes at the desk to register a delayed case, not what you need after a 13h flight. The case was delivered 27h later, but there was no offer of anything to help us during this period when we were without toiletries and a chane of underwear.
| 4
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Norwegian
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✅Verified Review| Manchester to Stockholm. I usually fly short-haul around 10 times a year with Norwegian, back and forth between the UK and Scandinavia for the most part, and have always had positive experiences. The flights are basic, but it isn't expensive to add on extras such as baggage/seat allocation (much cheaper than the other budget airlines out there!) - these additions can also be made up to 24 hours before flight time, so if you realise a day before that you want an extra bag you don't have to pay any more than if you decide this at the time of booking. Their rewards system is also great, and you can get free seat allocation, fast track and baggage allowances the more often you fly with them. Although you don't get anything on the flight, when you are flying short haul this really isn't an issue - you can buy a bottle of water at the airport (or, if you are in Scandinavia, you can fill up your own bottle for free from drinking fountains in the airports!) and take a snack with you if you so wish, but their flights are usually only 2-4 hours around Europe so you don't need anything else. I often download a film or a couple of episodes of a TV series onto my iPad and watch these on the flight, or just read a book - so not having in-flight entertainment doesn't bother me. They also have WiFi on a lot of flights, which tends to be intermittent at times. My only gripe is that their flights can sometimes be delayed by up to an hour (I've never experienced a longer delay in 40+ flights with them, although I do know people who have been unlucky enough to). The delays can be frustrating, but they tend to make up time in the air. Also, they are on average half the price of their competitors so I am happy to spend an extra 45 mins reading a book at the airport to get a cheaper flight.
| 8
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Vueling
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✅Verified Review| Manchester to Tenerife South. After the bad reviews I had read I was pleasantly surprised. We checked in within 10 minutes unfortunately my pre booked seats he been allocated to other passengers however we were still seated together and were happy with that, I was told at the desk to make a claim for the cost of the seats I have put the claim in so will see if I get the refund. No queues at boarding straight through no problens. The flight was on time, cabin staff polite and friendly and upon leaving the plane all bags were collected with no more than a 15 minute wait. All in all an easy, comfortable and pleasurable experience which was great as it was my youngest sons first time flying and he has many health and development issues and he was fine and loved it. No kids snack packs available which was a bit annoying but managed fine.
| 8
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Eurowings
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✅Verified Review| Manchester to Valencia via Dusseldorf. Outward flight no problems, however, the return flight and the resulting complaints and lack of action descended into almost farce. On check in at Valencia we were informed of industrial action by French air traffic controillers and there would be a delay and a 10 euro food voucher was issued. We eventually boarded a flight to Dusseldorf unaware that we would be one of the last aircraft to land before the airport closed for their nightly curfew. On arrival at Dusselldorf we were treated well by the airport staff who made arrangements to leave on a 7am flight the following morning to Manchester and also found us a hotel for the night, top marks for airport staff, no help offered by Eurowings. On arrival at check in we were told we were not on the system but eventually it appeared we would be boarded and our bags were accepted, again airport staff gave us every assistance. The flight left on time but when the stewardess started distributiong the in flight snacks to the Eurowings SMART passengers (which we were) we were told our status had been downgraded but could not tell us why. Due to my condition I badly needed something to drink and it ended up with my wife having to plead with the stewardess for something, a bottle of water was grudgingly giiven. Because of our delay I had to make alternative arrangements to get hom from Manchestr. Shortly after outr arrival home I e-mailed Eurowings with receipts for my expenses etc. but apart from e-mailed promises and promises made by telephone no action appeared to be being taken! 7 weeks after our disastrous return flight I finally received almost all my expenses including the difference between the basic fare and the SMART fare we had paid for "as a gesture of goodwill" ?. There was no explanation of how this debale ocurred just a promise that the various departments had been informed. It would appear that Eurowing are only interested in taking you money and if anything untoward happens you are on your own and complaints are treated with contempt. Needless to say I never intend flying with them again.
| 3
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Turkish Airlines
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✅Verified Review| Manila to Istanbul with Turkish Airlines. I am on the flight as I write this review there is one hour to go of a 12 hour flight. Today May 8, 2016, left on the 7th. I would have to rate Turkish Airlines in the top three if not the top. The seat was the best as far as layout comfort storage, TV screen nice big size and plenty to choose from easy to use. Internet on the flight. The chef on board was friendly and accommodating took care of a couple of requests with a smile. Had a good comfortable sleep for 6-7 hours Price for business was one of the cheaper ones. Overall enjoyed the experience, on Turkish Airlines and would choose them again.
| 10
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Turkish Airlines
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✅Verified Review| Manila via Istanbul to Munich . Boarding started 30min later than announced on boarding pass. I asked myself in Istanbul the guy at the gate and got as response that the announced times are merely scheduled times. Seats were okay but nothing special. Strange was the existance of a middle seat in business class on the 777, with zero privacy to the neighbor. Crew was friendly but do not expect refilling of drinks without asking. After dinner you get a bottle of water - if you need more until breakfast you pick it up yourself. Food was good, dessert excellent. Drink selection OK, but I had to beg for alcoholic drinks. Onboard entertainment was very good on the 777, not on the A321. Announcements were kept to a minimum. I would rate the experience below average.
| 4
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EasyJet
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✅Verified Review| Marrakech to Gatwick. Worst experience flying ever. The seat was filthy and stained, had to wipe it off. The card in the seat pouch was covered in an unknown sticky substance. My girlfriend and I recieved multiple flea bites which I assume was from this flight. When the meal cart finally arrived we had very little selection to choose from.
| 3
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Iberia
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✅Verified Review| Marseille to Johannesburg via Madrid. Wheelchair assistance was requested and confirmed for an elderly member of our party with a broken leg. At Marseille airport we were told that Iberia did not inform the airport of our request. We had to use a luggage trolley as a wheelchair. Our flight was delayed for 7 hours at Madrid without explanation or special transport arrangement for the wheelchair. We use Uber at our own expense. The hotel provided by Iberia also was not wheelchair friendly. During our flight to Johannsburg we had to help ourself with drinks and snacks between 8:00 and 15:00. On arrival in JHB we were not assited to exit the plane and had to look for wheelchair assistance ourself while the air stewards were just standing around or packing their own bags.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Marseille to Paris. The flight was canceled at the last moment. They say to us that the chief purser was absent. We waited 2 hours with no solution with a very unpleasant Air France ground hostess. Finally we missed our long-haul flight, we had to add 600EUR for having the following day flight. We paid an hotel for the night. We missed our first holiday hotel without refund, same for the car renting. Air France never answer to our compensation claim, never apologized, it's a shame.
| 1
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Vueling
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✅Verified Review| Me and my husband fly often from London to Rome. We use Vueling for its low cost. But we are getting very tired of the delays. Every flight is at least 30 min late. It causes us great stress as we miss our bus connections in Gatwick and Rome. We will avoid using Vueling in the future. Not worth the savings.
| 2
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Air Europa
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✅Verified Review| Miami to Barcelona via Madrid. I have only good things to say about Our Air Europa flight from Miami to Barcelona and our return Flight on 12th June. Our flight was smooth and comfortable, our flight attendants were awesome I especially want to thank an attendant on the return flight from Madrid to Miami, she was so kind and friendly! I would recommend this airline and fly again on Air Europa the food was great and the wine was quite good!
| 9
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Grupo AirFrance-KLM
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✅Verified Review| Miami to Dusseldorf via Amsterdam. KLM check in at Miami airport very slow. Very long cue behind us waiting for doing the check in. Flight to Amsterdam was completely full. Crew was very polite and friendly, food was very good. Flight arrived on time! Amsterdam to Dusseldorf leg was completely full too. Friendly crew on this 30 minute flight. I recommend KLM!
| 9
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Air Europa
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✅Verified Review| Miami to Madrid. It it was a wonderful and smooth flight my only complaint could be customer service. At the airport the agents were very pleasant and helpful. They had nice IFE but they didn't have much to watch on them. Do not buy the wifi. They say its 30mb but 30mb of what? Its the amount of data, that will just disappear within a short time. But otherwise I like Air Europa and would fly them again.
| 9
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Iberia
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✅Verified Review| Milan - Madrid - Havana - Madrid - Milan in economy. Their product is OK, Airbus 330-200 brand new and super silent. On board staff service efficient and polite, food quality good but trays are realy too small. Ground handling in LIN was a mess very slow but in HAV very fast from check-in to air side within 2 mins. Connection in Madrid between T4 / T4S was smooth.
| 8
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Wizz Air
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✅Verified Review| Milan Bergamo to Bucharest. Wizz Air is a low-cost airline, which delivers what it promises. When you only pay 9,99 to 19,99 EUR for the ticket, you cannot really ask for more. Read the rules carefully, stick to them and you should not be charged anything abusively. Delays happen and they are generally handled reasonably. Low cost airlines usually do not re-protect you on other carriers so if you fly on less served routes and the flight is cancelled you may have to wait for a couple of days for the next available flight. Overall, great value for intra-european flights.
| 7
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Vueling
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✅Verified Review| Milan Malpensa to Barcelona with Vueling. Very inconsistent service. Usually quite satisfied by the price value proposition, but ground services are subpar. I experienced this at Milan today as I wished to advance my 9pm flight to 5:30pm. I arrived at the airport in due time to advance the ticket, as the app would not let me do it, but there was only 1 agent for the whole airport and shared with other airlines - so I wasted the check-in window in the queue and no new ticket could be issued. No one cares, you are on your own. So as long as everything goes as planned and your are willing to pay extra to travel in decent conditions it's fine, as soon as you need assistance or your plans change, well good luck.
| 4
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Wizz Air
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✅Verified Review| Milan Malpensa to Budapest. Good experience overall, with new plane, kind staff and on time flights. Legroom is not exceptional but standard for low cost airlines. I'd fly Wizz air again, if only they were operating more that 4 destinations from Milan main airport (they serve other destinations from Milan remote Bergamo Airport).
| 8
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Eurowings
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✅Verified Review| Milan Malpensa to Cologne. The crew was very unhelpful during onboard procedure just dictating rules without proposing solution or helping to stow luggage. I asked for a sandwich and coke, but I've been told to wait until the dinner was served to passengers that had ordered it. I already had the exact change in my hand and the trolley was in front of me. I waited for them to get back but no one showed up again.
| 1
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Turkish Airlines
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✅Verified Review| Milan to Bangkok via Istanbul. Smooth Check-In at Milan airport with friendly ground staff. Flight to Istanbul in a new A321 with personal inflight entertainment (even in economy class). Food was enough and tasty. Beverages frequently served and plenty of options (alcoholic beverages included). Flight on A330-300 to Bangkok was OK, but legroom was a bit limited. My girlfriend opted for a preordered vegetarian meal, which worked perfectly on both flights.
| 8
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Air Europa
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✅Verified Review| Milan to Bogota via Madrid. It is now the 4th day since arriving and Air Europa still hasn't been able to deliver my bags. For the last 2 days their call center says that someone will contact me to coordinate delivery but nothing. They are also unable to provide contact number of someone that would be able to help. According to their lost bag website, the bags are at the airport since yesterday. Local office in Bogota does not speak English, and there is no staff at the airport until 3pm. Losing a bag can happen but not offering any service when it happens is absolutely useless.
| 1
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Lufthansa
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✅Verified Review| Milan to Frankfurt. There was no group or seat boarding they just board everyone at one time! At the gate when you are waiting to be scanned the lady stopped every person to weigh their luggage and see if it fits into their sample size bin. We took our laptop and camera out of our carryon and the weight works but she said we can bring it because it won't fit into the sample bin and she made us check it in. Ridiculous and this causes boarding longer delay because she stops everyone. At check in they didn't even seat my husband and I together even though the seat next to me is empty.
| 1
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Vueling
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✅Verified Review| Milano to Barcelona, the flight was late. We arrived in Barcelona with one hour and a half late and it's not the first time. It happened to us every time we took this flight from Milan to Barcelona. Due to the delay we missed the last metro and we had to go by bus under the rain! Last time I travel with Vueling for sure.
| 2
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EasyJet
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✅Verified Review| Miserable 10 hours spent waiting for a delayed easyJet flight to Gatwick because of a fault with the plane. Very disappointed and will never use this airline again. No help offered from airline staff to source alternative flights and final delay of 14 hours.
| 1
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Turkish Airlines
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✅Verified Review| Montreal to Istanbul on TK36. Arrived at the airport 2 hours prior to departure only to find out check-in had been suspended. Passengers were left waiting in the queues for quite sometime before the TK station manger popped up and told everyone the flight had been cancelled. What ensued can only be described as chaos with agents running around collecting contact information from passengers so that they could be notified of their rerouted itinerary. TK operates three flights per week on this route with the next flight scheduled to leave only on Friday. This resulted in a long and extremely slow moving queue in front of the ticketing counter as two agents tried to reprocess a plane load of people. The rest of the ground staff ran around looking like they knew what they were doing but accomplishing next to nothing. The station manager was nowhere to be found with many passengers demanding answers. As the flight is often the very last one of the day, there were no other options left to get the passengers out on the same day with many having to contend with at least a one-day delay. Flight disruptions are an unavoidable part of air travel but TK is not equipped to deal with them as evidenced by the lack of coordination and inefficiency. Their call centre was equally ineffective as they kept saying there was nothing they could do. If TK is well and truly aspiring to become one of the leading carriers, they need to significantly pick up their game in customer relations and response to unforeseen events.
| 1
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Turkish Airlines
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✅Verified Review| Montreal to Istanbul on Turkish Airlines. Check-in was handled by a ground agent and not a Turkish Airlines staff. It was a little slow as I wanted my bag checked only to Istanbul and not my final destination. Turkish uses an affiliated lounge in Montreal which was packed with standing room only so I left and walked over to the Air Canada lounge which was very quiet. Boarding was slow with business and coach passengers processed at the same time but through different queues. On top of it, passengers were kept waiting in the jetway as the crew was not ready. Onboard the aircraft looked newish. The FA's were courteous and spoke decent English. The lie-flat seat was comfortable but narrow and the crew turned into a bed by using a mattress and duvet. Service was prompt and food and beverages including champagne were of high quality. IFE had a rich selection of movies and the screen was a decent size. Wi-Fi connectivity was great. Flight left on time and arrived ahead of schedule. Overall it was a solid business class product.
| 9
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Turkish Airlines
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✅Verified Review| Montreal to Istanbul on Turkish Airlines. Quick check-in and boarding. The hard product is comfortable but lacks privacy due to 2x2x2 configuration of the business class cabin which means no direct aisle access for all seats. The FA's were pleasant and professional although their English was not very good. Food quality was average and below their historical standards. Toilets were kept reasonably clean and tidy throughout the journey. IFE had many choices but list of films needed an update with very few recent releases. Flight left on time and arrived a full hour ahead of schedule. The disembarkation via buses remains a total nuisance and mystery as there were plenty of vacant air bridges. Overall a decent experience but the business class product is inferior to the Gulf and Southeast Asian carriers.
| 7
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Lufthansa
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✅Verified Review| Montreal to Munich. Not impressed, I flew premium economy. The leg space is OK. The seat is extremely uncomfortable. I have tried the premium economy of Air Canada, BA, Air France, Air New Zealand, Corsair and this one is the worst. Food was terrible. Service I dont remember. Movie choices not terrible. I dont think I will fly LH again.
| 4
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Turkish Airlines
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✅Verified Review| Montreal to Tehran via Istanbul. I have to say the products and services are okay. For instance, the IFE is OK (however the touch screens do not respond fast). The seats are comfortable. The legroom is OK. The food is very good (however, once we got food 3 hours into a long-haul night flight). The prices are affordable. However, the customer service is terrible, I can remember 4-5 terrible interactions with airline staff in various occasions (flight attendants, airport staff, ticketing). Ataturk Airport, is not well-equipped. You won't have access to even wifi. I do not recommend this airline if you're going to have a long connection time at that airport. All in all, the airline provides OK services. If you find a very affordable and temping price, it's worth it.
| 4
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Turkish Airlines
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✅Verified Review| Moscow Vnukovo to Istanbul return in economy. Online service was a nightmare, the website is not loading properly, aircraft maps were screwed up, which made it impossible to order the seats you want. On the way to Istanbul the flight was delayed for around an hour with no explanation or apology. The aircraft are clean and modern but the seats are narrow and uncomfortable for a relatively short flight. Personal screens are great, but I found the quality of programming and translation to Russian is poor. Meal service was good, with a choice of alcohol, metal cutlery. The beef was delicious and wine was much better than average, though the presentation of the meal was messy. Cabin crew is generally friendly. The worst part was our return trip to Moscow. We have arrived to Istanbul Ataturk airport to check in 2 hours 40 minutes before the flight only to find out that the flight was overbooked, and we might not be able to fly today. Check-in staff was awful, rude and only acknowledged that she put us on standby when I noticed that our boarding passes didn't have a seat number. She would not offer any solution and just rudely told us to go to the gate, so that maybe someone will not arrive and we will board the plane . After we started arguing the Turkish Airlines representative came and started going about how overbooking flights is legal, and the situation is our problem. This is unbelievable. After some more arguing from our side she made some phone calls and told us the plane will be changed to a bigger one, and she printed our boarding passes. No apologies. The flight was uneventful, but the ground staff attitude to the passengers, and inability to solve problems created by Turkish Airlines in a calm and professional manner makes me want to never fly Turkish Airlines ever again.
| 1
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Turkish Airlines
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✅Verified Review| Moscow to Bangkok via Istanbul. Quick and efficient check in at Vnukovo Airport. However no priority lane at the airport and very slow processing of my exit from Russia meant that I nearly missed the flight. First sector had reclining seats. Cabin service was good and the meal was good. The second sector was a week later from Istanbul to Bangkok. The check in was efficient and fast, there was a special clearance lane for Turkish Airlines passengers (different to the normal fast track for other airlines and this lane fed straight into the lounge). The plane was a little late taking off and there seemed to be no hurry with the meal service, a pity as I would rather have slept straight away and just had breakfast. The food and wine on the plane was good. The bed was comfortable and I slept well. There was a priority lane service but not used as there was no queue in Immigration.My luggage was the first off - there has been a problem where two or more sectors are flown but not on this occasion. I was happy with the service and will continue to fly Turkish airlines.
| 9
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Turkish Airlines
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✅Verified Review| Moscow to Panamá City via Istambul. I paid for an extra baggage in Moscow to my final destination in Panama City (3 bagagges in total). Since both flights from were operated by Turkish Airlines I was supposed to pick up my lugagge in Panama City. Long story short, they lost one of my bags, it arrived 2 days later. The flight was very comfortable since the seat beside me was empty, the attention was pretty nice as always. Unfortunately the screen in which I was suppossed to have some kind of entertainment had a glitch and even though the crew re strated it, it refused to work.
| 5
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Grupo AirFrance-KLM
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✅Verified Review| Mumbai to Amsterdam via Paris CDG with Air France. Check-in for this flight was smooth. The flight was delayed from 02:20 to 03:45am. It was a rather old A330 and the IFE was dysfunctional, as was the headphone, could not hear anything. The steward looked at it but said that it could not be repaired but since it was a night flight that was not a big deal. After departure and reaching cruising altitude there was no service since everybody in this cabin went to sleep. It was quite turbulent but otherwise had I had a decent sleep. But then the lights went on rather early, slightly less than three hours before expected landing. Lights going on usually suggests the start of breakfast service. Still sleepy, a stewardess approached me en said something in French which I could not really understand because I also had my earplugs still in. I thought that she wanted to know what I would like for breakfast so I answered "omelette au fromage" from the choices in the menu. She started to laugh out loud, as did the French speaking lady next to me. I took my ear plugs out, she could not stop laughing and said to the lady "quel idiot". The lady responded "un coup d'œil suffit pour que voir" and both laughed even louder. Well you don't need to know much of French to understand that! It appeared that she had informed me, in French, that the plane was diverted to Frankfurt because of bad weather in Paris and we would land earlier so breakfast would be served earlier too. I told the stewardess that I think it is not appropriate to call somebody "idiot" because somebody does not understand the French right after being waked up with earplugs still in. She replied "excusez-moi" and left. I should not have said anything because they "forgot" to serve the breakfast (I went to the toilet). When I asked for it, they told me we would land soon and they could not serve anymore, although there was still (according to scheduled arrival) two hours to fly and they actually still serving others! I asked for at least a cup of coffee, she brought it and accidently the cup flipped and I had the hot coffee over me! No excuse, she just walked away, so I went again to the toilet to wash the (not so hot) coffee off. Actually, we did not land in Frankfurt but could still land in Paris after all. But when I went off the plane I promised myself to never fly Air France again.
| 4
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Grupo AirFrance-KLM
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✅Verified Review| Mumbai to Paris with Air France. Friendly staff, comfy seat - I had a good sleep though it was an older angle-lie-flat seat. 2x2x2 configuration is so out. Fortunately I could catch a middle row seat - after discussion because they had deleted my seat reservation I made during web check-in. Why ask your passengers to reserve seats and ignore the reservation? Catering service was horrible. Just a tray with all dinner courses together landed at my table. No offer of different wines between the courses. Absolutely no exclusivity of service. Still satisfying flight. I would not book AF for long-haul again.
| 5
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Vueling
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✅Verified Review| Munich to Barcelona. Vueling is one of the worst airlines I’ve encountered, and I travel very regularly. They locked the access to my account and never unlocked it “after 30 minutes†and the only way to access it was to actually call their customer service, which you pay for. Their “miles†offer is buggy, you can’t actually apply a flight to your account for X different reasons so they avoid giving you miles. I had to give up each time, and I flew multiple times with them. I think this bad ergonomy it’s totally voluntary. Then I had another flight where their site blew in the middle of the actual credit card transaction. Impossible to recover my reservation, I had to call again, pay for it, and they dared to tell me to go to the airport to pay again there with the same reservation rather than solving the problem. I’ll now avoid this company at any price.
| 1
|
SAS
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✅Verified Review| Munich to Copenhagen. Lufthansa check in was surly as were lounge staff, everyone looked like they were having a bad day. Happiest Lufthansa staff appeared to be the clearing tables in the lounge. This was a business class fare but in an economy cabin. I thought that SAS EuroPlus would at least give you the middle seat free but it doesn't. Was in Row 1 but it was very cramped. Boarding was chaotic and many passengers seemed to have status so when you got to Row 1waiting in queue the overhead bins were basically full although there will still lots of empty seats up front meaning that you had to go several rows back to store a two small bags. Seat was small with poor recline but the flight was short, food in cardboard box but was fresh and tasted nice. Seafood in every course and dressing would have been a challenge if you didn't like fish. Crew were very pleasant. Left and arrived on time. Getting off was a bit of a challenge getting back down the cabin to retrieve the bags. Was basically like a good budget airline flight and not worth the fare paid. Would fly them again on an economy fare.
| 5
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EasyJet
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✅Verified Review| Munich to Gatwick was dreadful. The negative experience started long before departure. EasyJet use terminal 1 at MUC but there were no indications on the boarding pass of which zone to use for bag drop - I ended up having to ask at the information desk and then trek all the way down to zone Z by the S-Bahn station. Some simple signage and advice on the app or website (I did check before travelling) would have allowed my taxi to drop me at the right place. Passport control not within EasyJet's control I admit but they should be making representations to the authorities was incredibly slow. Security was fairly quick. Then boarding - I've rarely had a more unpleasant experience. Coming through the gate at the "last and final urgent call", I am greeted with the dreaded bus. Already packed of course, and more passengers pile on behind me well after cut-off time. We stood on the bus - cramped, cold, uncomfortable - for over 15 minutes before we were driven to the stand. Boarding once off the bus was quick enough, we taxied on time and were in the air by 0955. Seat was the usual cramped LCC arrangement. No recline at all. Slept, so no idea on service. Landed slightly ahead of schedule and then rather surprisingly got a jetway to the plane, so at least I didn't have the horrors of a bus both ends. One good thing - baggage delivery was swift.
| 3
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EasyJet
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✅Verified Review| Munich to Gatwick. Terrible cancellation policy. I bought three tickets for $68. A few minutes later I saw that I needed to fly out a day earlier. I then proceeded to cancel and change my flight. They charged me $129 to change, and then charged me $248 for the same flight the day before (A few minutes after I made this change I looked up how much those same flights cost, and they were selling for $68 - meaning easyjet gouged me). In short, a $68 ticket ended up being around $400. If you are going to fly easyjet and you need to cancel, then dont cancel, just let the seats fly empty and buy your new seats. Or, better yet, just don't fly easyjet! Ryanair had much better solutions.
| 1
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Lufthansa
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✅Verified Review| Munich to Geneva. Flew this for a short break between business trips. Small cozy aircraft - I always liked a bombardier. Small snack given, quite OK for the short trip. No inflight entertainment system but quite OK for a short trip. The flight attendants were helpful and friendly. The seats were comfortable and even though I had a seat empty next to me, having someone next to me would not affect the space that much. The only downside is for the next flight (which was not on star alliance) I was not able to check in my luggage through and thus had to exit the transit area and collect my luggage to check it in again. Ground staff was clear when they informed this to me.
| 8
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Turkish Airlines
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✅Verified Review| Munich to Istanbul with Turkish Airlines. Prepared my online check in to have a good start to my holiday. Arriving at the airport they told me they were unable to use the online check in reservations. Not any reasons given. Just they didn't use it. Now I am sitting in a middle seat in Row 10, instead of an window seat in the back. Please replace people with robots at this airline. If you are not able to do online check in don't offer it.
| 1
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Lufthansa
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✅Verified Review| Munich to Moscow. A320, no delays. It’s amazing even in a simple flight the quality of the service of Lufthansa Business Class. They will treat you by your name, they will smile and they care. The food well, this was part of my meal: Tuna Tanaki (Fresh), fine vegetable salad (also very fresh) Arugula Pesto and Wasabi Crème Fraiche after they serve me Prawns in Crustacean Sause, Basmati wild and Camargue rice (what a great rice) with cream Spinach. Sometimes I ask myself why I don’t have a Senator Card. The airplane was clean but no WiFi on-board, also no newspapers and Magazines, but with food and service like that who cares about newspapers.Well just a normal Lufthansa Flight
| 10
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Grupo AirFrance-KLM
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✅Verified Review| Munich to Paris CDG. As I have mostly heard negative reviews about Air France, I was prepared for the worst. I was wrong. Check In in both Munich and Paris was a breeze. We were on Sky Priority which meant that we could board the plane first and our luggage was delivered first as well. The cabin was neat, very tidy and an excellent inflight magazine is available. Only downside is the seat pitch. The crew on both flights was absolutely amazing. Very professional and attentive, a warm smile and everyone spoke great english, some flight attendands also spoke german too. Another surprise was the delicious snack we received and the great variety of beverages offered. It was a flight of one hour and Air France and its crew did an outstandig job. I'm looking forward to fly with them again.
| 10
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Vueling
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✅Verified Review| Munich to Rome with Vueling. Terrible online service. I did not receive any confirmation email right after I booked my tickets (checked, several times, in the spam folder). I had to ask for a new email, which only arrived several hours later. And then the nightmare begun again with the check in online. I tried many times to have the boarding pass sent to my email, always unsuccessfully. I thought then I could just print it at the airport: in MUC, Vueling is probably the only airline which doesn't provide any automated printing machine. I solved the issue downloading the Vueling app, which was the only way to get my boarding pass, besides waiting in the check in queue (which totally defeats the purpose of check in online, doesn't it?)
| 3
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Vueling
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✅Verified Review| Munich to Rome. The flight Munich to Rome went without a problem and although we didn't do the online check-in, we received good places at the emergency exit with a lot of space for our legs. But the flight back to Munich turned to be a horror. Queuing in the line for a check-in in Rome Airport, the Vueling guy behind the desk says "Sorry, the flight is overbooked". What do you mean, overbooked? There are no seats for you on this plane. To be precise: in our plane there were 186 seats and 191 tickets sold for a flight VY6296. We were asked to go to the gate and wait until everyone is seated and maybe there are free seats. So we waited, and then heard our names and an invitation to enter the plane. Sadly, Vueling personnel at the gate and Vueling personnel in the plane could neither count nor talk to each other. After we were standing in the plane in front of all the passengers, it became clear that there are 2 of us, but just 1 free seat. So one of us could fly and another should leave the plane. We asked to leave together. A captain came out and excused for Vueling. We had to leave the plane with the whole plane looking at us as criminals, quietly accusing us of a plane delay. We returned to the gate to hear the news that the next Vueling flight to Munich is in 24 hours. Vueling offered us a flight to Barcelona, a stay over there and a morning flight to Munich. And they do not cooperate with other airlines and could not put us on the different company’s plane leaving for Munich in an hour. Surprisingly, the whole process of getting vouchers for a flight to Barcelona, hotel transfer and so on went super smooth. Finally, we landed in Munich on the following Monday at 10 am, being late to work, exhausted and hungry. Vueling assured us that we will get 250 Euro compensation per person, which is, first of all, hardly covers nerves, stress and lost 12 hours, and secondly, let’s see whether they will transfer this money at all. But all's well that ends well, just never fly Vueling again.
| 1
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Grupo IAG
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✅Verified Review| My Business Class flight recently from Boston to Dublin was 23 hours delayed. I asked for compensation but had no response from Aer Lingus for weeks. As a result of the above, Aerlingus did not capture my tier points for my Aerclub frequent flyer account. This was a system error on their part. Despite having written to them several times, they refuse to recognise the points added and upgrade me to the next tier even though the missing flight would take me to the next tier. This is customer care of the worst kind (absent, and even outright refusing to care). Response times are long, and the replies tend to be unhelpful and off the point.
| 1
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EasyJet
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✅Verified Review| My Gatwick to Amsterdam flight with easyJet was cancelled less than 3 hours before the departure time. I called them immediately after receiving the news and was told to book an alternate flight by other airline to Amsterdam because there isn't any other available flight to Amsterdam on the same day. I cross checked with two customer service personnel and they promised that easyJet will fully reimburse me as long as the alternate flight I book is of Economy Class. I followed their instructions and it took me all in all around 25 emails, 10 long phone calls, and 5 months in order to get my reimbursement.
| 1
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Vueling
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✅Verified Review| My Vueling Airlines flight from Amsterdam to London Luton has been delayed originally with 1 hour, then we finally got on the plane which just didn't depart. I've been sitting here for over an hour and it still didn't leave. The reason being is that they haven't got permission yet to depart. Ill never fly with this airline again, very disappointed.
| 1
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Vueling
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✅Verified Review| My Vueling Airlines flight from Barcelona-Genoa (1.30 h flight) was delayed more than 9 hours, without any proper information or assistance. Complete lack of respect for the customer, airline to absolutely avoid.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| My boarding pass could not be generated by mobile check in system for CGK-KUL sector, so I have to queue at check in counter just to print my boarding pass, but it worked for KUL-CGK sector. Flight departed on time and so did the return flight. Boarding was done efficiently for both sector. The cabin crew seemed tired. In flight entertainment is ok. It's just a regular flight.
| 8
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Grupo IAG
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✅Verified Review| My daughter (and her roommate) were stuck in Dublin on March 20 when a French air traffic control strike forced Aer Lingus to cancel their return flight from Dublin to Barcelona. Aer Lingus told them they had to stay in Dublin for at least 3 more days before the airline would be able to get them back to Barcelona. As that was not acceptable (they are students and had to get back to classes in Barcelona), I booked them on an Aer Lingus flight next morning (March 21) from Dublin to London Gatwick airport at a cost of $400 (each), and then on a flight from London Heathrow (a $70 taxi fare from Gatwick) to Barcelona on Iberia, at a cost of another $278 (each). Despite Aer Lingus's website saying under "Flight Disruption Info" that if flights are affected by a disruption, you can change your dates of travel free of charge and free of any fare difference, I have been unable to get Aer Lingus to refund any money at all. They offered to refund the unused portion of the round trip fare from Barcelona to Dublin (about US$120), but have not done so (it's been 2 months), and they offer no explanation why they will not honor the statement on their own website about allowing change in date and fare when there is a trip disruption. I'm not even asking them to refund the Iberia fare from London Heathrow to Barcelona, just the $400 I paid (times 2 for the two girls) for the fare from Dublin to London. Getting nowhere at all. Should I have the opportunity to fly into/out of Ireland in the future, I will never use Aer Lingus.
| 1
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Vueling
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✅Verified Review| My daughter is back packing through Europe. She was traveling from San Sebastian to Split with a connection in Madrid and Rome and her bag got lost. It's been 5 days now - Vueling makes it very hard to contact them. They do not return her or my emails either and apparently I cannot reach them from Canada except when I call the head office which telling me it is a problem with my phone company! Which is not, I checked. So my daughter is without the bag which holds everything she needs right now. She is living a terrible experience. Of course there will be the issue to get money back for her extra expenses, which should be interesting. As her far away mother, I am worry and extremely frustrated with the lack of professionalism this company shows. My advise, stay away from Vueling....
| 1
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Wizz Air
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✅Verified Review| My daughter was refused boarding as she was told that her small cabin bag was too large! She has flown many times with Wizz Air with this bag but was refused boarding as they said it was 1cm too tall. This is a small cabin bag that was purchased from JD Sports in the UK. Airport company used was disgusting in handling this situation and should have used common sense. She eneded up having to ditch the bag and use a carrier bag. She had a pair of jeans and 2 t-shirts, so weight was never an issue. This airline is a disgrace. I have contacted them over this but they say they stand by their rules. What rules? Seem to make it up as they go.
| 1
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Norwegian
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✅Verified Review| My experience with them was pleasantly surprising. Slight delay to takeoff from LGW but punctual return from Stockholm. Clean plane, with drop down TVs for entertainment (mostly kid shows). I thought it was neat to have in-flight wifi and purchase tv via the phone, although it would be great to have in-seat chargers as well. The attendants were professional and friendly as well. The seats were not very comfortable but for a 2.5 hour flight I didn't mind much, and leg space was adequate. For the very cheap price on my flight I hold Norwegian in high regard, and would prefer them over Ryanair, Flybe or easyjet easily.
| 7
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Turkish Airlines
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✅Verified Review| My first business class trip with Turkish Airlines. I had a free upgrade because of a cancelled flight (weather conditions). Boarding was chaotic, no different line for business class passengers but it's because of the limited capacity of Ataturk airport. Onboard, food, entertainment, seats were great.
| 9
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EasyJet
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✅Verified Review| My first time on easyJet. I paid for extra legroom which was worth it, the seat a bit narrow but I am not slim! Boarding was quick. Delay of 30 minutes on the ground but the flight arrived only 10 minutes late. Cup of tea satisfactory - did not try anything else. Friendly crew - I was not allowed to put anything under the seat in front of me for takeoff or landing but the crew looked after and returned it. Note, passenger sitting on the aisle seat. The smell of hard-boiled eggs between eaten was horrible. Please refrain. I would fly easyJet again.
| 8
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Pegasus Airlines
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✅Verified Review| My flight from Bodrum to Manchester on 06/06/2016 was cancelled by Pegasus. I found out about this cancellation via my transfer company on 05/06/2016. Contacting the Airline I was told I could only fly back to the UK by using either Stansted or Gatwick. I was told by the call center staff that I would be compensated for my onward travel from Gatwick. On arrival at Bodrum airport for the 11am Gatwick flight it was a shambles, the 7am Gatwick flight had been cancelled and everyone was using the 11am flight. People had arrived at the Airport from around 3am in the morning to get the 7am flight. Several passengers were told there was no room on the plane and they would have to fly to Istanbul and make their own arrangements to get back to the UK. My only option on arrival at Gatwick was to get a train home costing me £108. I have tried contacting them via their website, no joy there. The UK helpline is a waste of time. Managed to get help from their PR company in the UK who did their best. At no stage has anyone said the word sorry.
| 1
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EasyJet
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✅Verified Review| My flight from Edinburgh to Paris on easyjet was fairly uneventful and went smoothly without any problems. I'm almost 6 feet tall and the seat was comfortable enough. The best part about budget airlines is the direct routes they offer between cities - especially if you're not flying out of a large hub like London. So although the flight lacks the comforts and frills of a larger airline, at least it's a much shorter trip than having to connect through a hub.
| 8
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Norwegian
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✅Verified Review| My flight from Los Angeles to London was repeatedly delayed for a total of 30 hours. Evidently, there was an electrical problem and the part needed to be flown in before they could make the repair. Norwegian "handlers" were rude and offered no help in getting a hotel. When asked a question, one of the handlers held up her hand and rudely said, "Hold your questions." They gave $7 food vouchers about 10 minutes before all of the concessions closed at LAX. I telephoned Norwegian's customer service and was hung up on several times, as were other travelers on the same flight. During the flight, they served the food that was stocked for the original flight. The steak was grey and completely inedible. The cabin crew basically turned off the cabin lights and hid in the galley for the flight. I missed my connecting flight, my hotel, my tour and had to rebook my connecting flight at a double the rate. It will take 6 months for Norwegian Air to reimburse me for these charges. My return flight was also delayed 2 hours while they repaired the pilot's handset microphone. My return flight was a completely different experience with lots of offers of water or juice during the flight and (although tiny portions) somewhat decent food. After 2 flights being delayed by repair issues, I believe Norwegian does not keep their planes in good repair. Yes, the leg room is abundant and the price lower than other airlines, but after this, I will never fly on Norwegian again.
| 1
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Vueling
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✅Verified Review| My flight in August 2015 was going to leave 03:25 in the morning from Athens to Barcelona. Once arrived at the gate I was informed the flight was delayed, however the reason why was not told. After waiting more than 4 hours it was possible to board the plane, just to leave it again after waiting for a long time inside of the aircraft. Due to technical difficulties, no spare parts on location etc and a head office that was difficult to reach I had to wait at the gate once again. At some point we were offered to go to a hotel for two hours, after which we would be able to board the plane and go to Barcelona. When we came back we were not able to board because the crew had to take a rest! Obviously this was not possible in the past 17 hours of waiting. Close to 21:00 we where able to board the plane, and we flew to Barcelona with a delay of 19 hours. Enough trouble and unreasonable excuses for a compensation (at least) right? While a couple of my fellow passengers managed to get a compensation, they ignored any request of mine or told be the handled according to European law. They even told me the weather was bad at Barcelona, nice try! Never again, I would advise anyone considering to not even try. At least they didn't lose my luggage!
| 1
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Vueling
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✅Verified Review| My flight today was supposed to leave Florence airport at 3:45 for a quick 1.5 hour flight over to Prague for the last stretch of my honeymoon. I am now currently sitting in Pisa airport, lost and confused as to how I ended up here without any explanation from your airline. The original flight was supposed to leave Florence at 3:45, but due to bad weather the flight was delayed. Then after 5 different time changes (from 1 hour delayed, then 2 hours delayed, back to on time, then 1 hour delayed and then finally diverted to Pisa airport due to fog). I know this is not your fault. Unless, somehow, you can control the weather, which I highly doubt since Vueling don't even have a representative in this airport for us to talk to. We get on the bus to take us to Pisa airport, which goes relatively smoothly (which I am guessing has everything to do with the Florence airport staff and not Vueling) until we get to the Pisa airport where we proceed to drive to some back entrance, park in front of a security gate and wait for 35 minutes before reversing and driving around to the front entrance. Once the busses park, the lights come on and everyone starts to look around lost. No one is there from Vueling to tell us what to do next, so all the passengers get off the bus and start grabbing their luggage. There is still no instructions on what bags to grab or leave, no one there to help us unload our bags from the bus and no one to explain what we do next. All the passengers start asking Pisa airport staff what to do and they are able to explain that we need to leave our checked bags, get our carry on luggage and then head to security (even though we have already cleared security in Florence). My wife and I are now sitting by the gates in Pisa airport with no information on what is happening. We have asked around and no one from Vueling is located at this airport to provide assistance. Vueling have left travelers from a lot of different countries stranded and confused, with little direction on when we can expect to leave. I have even stopped getting your email updates on our flight status. It is now 4 hours and 15 minutes past the scheduled departure time and I still have no idea when I will arrive in Prague for the last week of my honeymoon. I have no one to talk to from Vueling, their website doesn't work properly and Vueling staff is nonexistent. I have flown a lot in my life, and want to congratulate Vueling on being the absolute worst airline I have ever used.
| 1
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Turkish Airlines
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✅Verified Review| My flight was from Nuremberg to Istanbul with an A321. The flight was a great experience for me. The good start was when I was informed that the airline upgrade itself my seat from economy to business class. I was surprised. When I first got in the aircraft I observed that the Business cabin room was great. There are 2 seats in every side instead of the 3x3 (with a vacant seat in the middle) which is the average. The seat space was quite comfortable, the meal was tasty and I also enjoyed the beverages (fresh orange juice, a home-made lemonade and a glass of white wine). The touch screen gives you the opportunity to reach your destination in a relaxing and calm way.
| 10
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Wizz Air
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✅Verified Review| My husband and I traveled to Warsaw recently with our 11 month old on Wizz air. We arrived just over 2 and a half hours before our flight and were told we had to wait until 2 hours before so that we could be checked in. Despite being the very first to check in, we weren't seated together. When we arrived at the gate we were told that our carry on bags that we have been using for years on other budget airlines were too large and we needed to pay £40 per bag to board them. This hadn't been mentioned at check in because obviously that would mean that we could have left one or both in the car rather than paying this extortionate fee. It therefore cost us £160 to transport our 2 cabin sized carry on suitcases to Warsaw and back. We certainly won't be flying Wizz Air again and would suggest others steer clear too.
| 3
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Wizz Air
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✅Verified Review| My husband and I were travelling from Budapest to Luton with two hand luggage. When we arrived to the gate a member of staff requested us to put our hand luggage in a very small cage, so obviously they didn't fit. The cage had one ridiculous hole in one side for small cabin baggage and in the other side a "normal" hole for a large cabin baggage. The thing was that if you paid 45 euros per bag you were able to take your hand luggage with you on board, otherwise the option was to pay 65 euros per bag and put them on the hold of the aircraft what it is more than understandable as many airlines advise you to do it online when you buy your ticket if you have luggage to check in, but that it wasn't the case. We had a very nice time in Budapest and we enjoyed a lot but we came back with a very bad taste because the airline wanted to make profit with our hand luggage.
| 3
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Wizz Air
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✅Verified Review| My last experiences with Wizz Air were terrible. From Bucharest to Sweden, when we were delayed by about one hour (without any information about it). The onboard service wasn't as helpful as expected. I was basically denied any meal / drink, as their POS was not working, and they were only taking RON and EUR cash, and I only had SEK with me. I flew many times with Wizz before, but never encountered such a lack of courtesy. For the rest, quality of seats and meals and things are ok, pretty good actually for a low-cost airline. Yet their luggage policies are very different than all the others, in the sense that by default one is only allowed a very small bag, more like a purse - for anything else, there's a price to pay (i.e. the default bags from Ryanair or Norwegian are considered 'large cabin bags' for Wizz).
| 2
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Wizz Air
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✅Verified Review| My mother, a very nervous flyer had a panic attack on our flight from Sibiu to Nuremberg. We called a flight attendant that stayed the whole flight with my mother, calming her etc. Because of the discomfort caused by the flight, the flight attendant offered us to go into the cockpit at the end of the flight which was very exciting. Overall, a great flight experience with very professional and friendly crew of Wizzair flight W6 3767.
| 9
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Grupo IAG
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✅Verified Review| My review isn't about my Dublin to Stuttgart flight last week but about my experience on my return yesterday dealing with Aer Lingus Representatives in Stuttgart airport. Time of flight 16.10 EI0359. I arrived at gate 337 at 15.45. I was delayed going thru security as there was a very big crowd and the lines were going very slowly. I had a tub of hair conditioner and my bag was checked and tube removed. After I was refused entry I was told by german staff to ‘go down and out’ I was asking to go to customer services.  Eventually one staff member showed me an exit and I went down to customer service.  They just said gate was closed. Later I rang Aer Lingus and explained my story to a pleasant staff member. She asked me if they said anything about going on standby which they didn't. They didn't make any effort to make any other arrangements or explain about the extra €75 to book another flight which is posted on your website. I feel the experience was shocking and customer service was atrocious.  I then had to book another Aer Lingus flight costing €158 to get home next when it should have only cost €75. How was I supposed to know if there is no one willing of able to tell me. I feel that I got a raw deal and no help. If you are operating flights to/from there you should have some decent representative who can advise when a mini crises presents. Up until this my experiences have been good with Aer Lingus.
| 3
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Vueling
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✅Verified Review| My very first experience on Vueling Airlines was on 17 May with VY8831 from Paris CDG to Seville. After reading so many negative reviews, I resigned myself to expect delays but was pleasantly surprised - everything went smoothly and on schedule. Returning Seville to Paris CDG on 11 June with VY8832 and I was pleasantly surprised again - I was not made to pay the excess baggage fee despite being overweight by 2 kg. The thing about Vueling is that you should not have any high expectation. Also, be aware of the extremely tight legroom.
| 8
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Norwegian
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✅Verified Review| My wife and I chose Norwegian as it was the only airline to offer a non stop service from London Gatwick and San Juan, which was a god send for us, and the incredibly low fare. Norwegian are very open on their website as to what each fares offer and what you get with your ticket and what you don't, so we knew what service to expect. We chose the low fare+ ticket as we had cases to check in and wanted the meal option. On to the flight Norwegian operate a very modern fleet of Boeing 787's for long haul flights, I've never flown on one of these before and was impressed with the comfort levels in the cabin along with all the little extra touches (sub charger points, sunglasses mode on Windows, mood lighting etc). The IFE screens are very good also (the best I've come across so far for clarity) and offer plenty of choice. The moving map was also pretty cool. The inflight service on both outbound and return flight was very good, crew was very polite and helpful. The meals were very good and pretty tasty. Both flights took of on time and landed early. It's a shame Norwegian don't offer this service all year round as I would use them for this route all the time. They only operate between November and April to work with the cruises which is understandable but annoying as it would be great to have a non stop option year long rather than have to use another airline with at least 1 layover. The only small negatives I would mention would be the boarding process being a bit chaotic and unorganised. once they had board indeed rows 25-47 the announcements seemed to stop and everyone just bundled on. This happened both ways. Overall though I would 100% fly with them again and have already recommended them to others. I can only see them growing as an airline. I've flown BA and American on transatlantic flights and for me Norwegian were the ones I enjoyed flying with the most.
| 9
|
Norwegian
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✅Verified Review| My wife and I were booked on Norwegian to fly home from Palma de Mallorca to London Gatwick on Saturday 24 September 2016. We had checked in online the night before and had our boarding cards. When we arrived at the airport for our flight home to London Gatwick, we queued for over an hour to be told that the flight was cancelled. Norewgian had not contacted us in any way beforehand (phone / email etc.), and there was no Norwegian representative or office at the airport. Iberia staff told us that Norwegian had informed them to 'tell passengers to make their own arrangements to fly home'. All Iberia staff told us that they had never experienced such a bad situation before and that Norwegian had behaved disgracefully. We tried every airline office in the terminal but no flights to London were available that evening except a very busy Monarch flight to London Luton airport. We bought the last 2 tickets on this flight but had to ask our son to drive 264 miles to collect us at Luton at 03.00 the next day, drive us to Gatwick to recover our car, and then return home exhausted and very angry. I believe the flight was cancelled to save costs (another Norwegian flight to Gatwick left the same evening), but the company gave no thought to the awful consequences for the passengers they abandoned.
| 1
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Turkish Airlines
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✅Verified Review| Nairobi to Heathrow via Istanbul. The flight from Nairobi delayed by close to one hour and I almost missed my connecting flight to London. I was travelling with 2 suitcases both of which were missing when we got to London. One suitcase was delivered 4 days later and the other is still missing more than one week down the line. The airline does not give any updates on the progress of tracing the lost baggage and refers you to a robot site that has the same update "tracing continues check later for updates" for seven days. It is unfortunate I had booked a return flight, otherwise, I am not flying Turkish Airlines again!
| 3
|
EasyJet
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✅Verified Review| Naples to Berlin. Biggest disappointment and worst experience ever. They kept us for an hour in the plane on the ground in Napoli, due to bad weather conditions in Berlin. They flew later and decided to fly to Hannover, after giving in to the conditions. They promised transfer coaches or other solutions. After staying in Hannover for almost an hour, they decided to fly back! With the forecast still showing storm! After passengers started complaining loudly, they offered anybody who wanted to get off the plane, to do so, but on their own account. They would not hand out our suitcases and left us alone in Hannover to organise our getting back. easyjet left us alone. I write this while sitting in a bus, on a stormy highway in the middle of the night, being awake for 18 hours now and having found connections back home myself.
| 1
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Vueling
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✅Verified Review| Naples to Madrid via Barcelona with Vueling Airlines. The airline seemed so unprofessional. Upon checking in, I was told that with a US passport, I would need a visa in order to travel from Italy to Spain. The duration of my stay was only 4 nights. Then upon arriving, despite the cramped seating on the plane, I was happy to just get my luggage. After waiting about an hour for my luggage, they were still nowhere to be seen. I approach the employee at the customer service desk, telling them that both my suitcases are not here, they stated "oh then it must be lost somewhere". I was given a the PIR and told to go home and wait. After a whole day, I called the airline and it took 5 calls and 30 minutes of waiting before I was connected to a representative. They were less than helpful. I told them the situation and they simply told me your suitcases are still lost, but you'll get it soon. How can you tell me when I will receive something, but have no idea where it is? I would not recommend this airline at all. The employees seems to have no knowledge of the basics. Also it is considered a cheaper airline to fly with, but in my opinion the only thing cheap about this company is the quality and service they offer to their clients.
| 2
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Wizz Air
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✅Verified Review| Naples to Warsaw. Booked my ticket in September for March 2018. One month later I notice on my own that the flight was cancelled (no info from the airline side!). After 10 day the free of charge customer service (by email) is is continue to invite me to call the customer service on the payment phone number telling they cant do anything for me (re-assigned flight is opposite to the booked one and i am not in position to eventually re-book it on my own to a different one flight). The free of charge customer service doesn't exist. This is absolutely impossible to speak to anybody. No contact. No solution. They completely ignore clients even if the fault is all theirs.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| New York JFK - Paris Orly - Bordeaux on Air France. Flight to Paris was ok. Departed on time, arrived early. Slightly tired cabin but nothing missing or broken. Seats reclined, IFE worked. Lavs immaculate. Food edible, wine drinkable. One plus: real coffee, not Nescafe. Would have expected an "accueil chaleureux" on Air France but sadly, no. Cabin staff highly professional but seemed to be going through the motions. No refills on drinks, etc. Pax had to ask for aperitif and were not offered after dinner drink. Not flag carrier service. Transfer at ORY could not have been easier. Flight to BOD was on an A320, a pleasant surprise. Will certainly fly AF again, and probably often. Writing this review (a) hoping they up their game and (b) to support the JFK-ORY route, which seems perpetually endangered.
| 7
|
Lufthansa
|
✅Verified Review| New York JFK to Athens via Munich. Great aircraft and great cabin crew to Munich. My first flight ever out of JFK that went to the front of the queue and left early. Seats are very comfortable except when in full sleeper mode. In that position both feet of a reasonably tall person do not fit adequately in the front space, that is a negative. The entertainment system is far superior to the one of the Boeing 747-8. Food served was quite good, the wines were limited but adequate. The cabin staff was outstanding. Last but not least, Munich airport is fabulous.
| 8
|
Norwegian
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✅Verified Review| New York JFK to Dublin via Oslo and for such a long trip we didn't want to be cramped in economy. We really didn't want to spend over $4,000 for airfare. We found Norwegian. Haven't flown them before we were a little skeptical but gave it a shot. We flew New York JFK to Dublin return via Oslo, plus the same return route. The Oslo/Dublin route had us in economy because there wasn't any other cabin class. It was a short hop so no big deal. The attention we were given was great in Premium Class. Even the Alitalia lounge at JFK was great. We almost made it to the Oslo lounge but due to the security routine they have in place there, the time between flights was just a little short. The entertainment system was also excellent. The seat was comfortable plus that 46 inches of leg room. Being allowed the extra baggage plus the other extras was well worth the money. All flights were virtually on time, just a few minutes of delay. We will fly with them again. We hope they will fly out of more cities in the US
| 10
|
Grupo IAG
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✅Verified Review| New York JFK to Dublin with Aer Lingus. All is low cost except the price. The entertainment system is old and the sound was not working. Seats are not very comfortable and food is a disaster. They should really update their planes with new Economy cabin and upgrade the food during the flight. Norwegian is better than Aer Lingus on long haul.
| 3
|
Grupo IAG
|
✅Verified Review| New York JFK to Dublin. This is in reference to my flight with Aer Lingus El108 which was scheduled to depart on Tuesday, April 18th from JFK to Dublin, Ireland. Prior to departure I received an e.mail advising that the flight was delayed from 8:50 pm to 10:45pm. On arrival at the Airport my family and I were greeted by non Aer Lingus staff and handed a piece of paper apologizing for the disruption to our travel plans - the Flight had been cancelled and no explanation was given as to why. Included was an “800†number (800-585-0672) to call and rebook or get a refund. I immediately started to call the 800 number which constantly rang with no response - some people were put on hold for a considerable amount of time and had to end up hanging up. When I approached a representative from Aer Lingus, who was constantly on his cell phone and not very approachable, I was basically told they couldn't guarantee that I would get on another flight on April 19th (the next day). Our travel plans were time sensitive since we were attending my niece’s wedding and my sister was acting as the mother of the bride since my niece’s Mum has passed away. I had no choice but to rebook flights with another carrier so we were guaranteed to at least attend the wedding! I called Aer Lingus the following morning and finally got a response to find out that all Aer Lingus flights were already booked out. In addition, I was told that the representative at the Airport should have informed us that they would do all in their power to get us on a flight the next day. In this case Aer Lingus should be responsible for the extra charges that was imposed on us because of their lack of responsibility. I returned from my two week trip to discover that Customer Service didn't have the common courtesy to respond to my email nor had they refunded, as promised, the money for the flight that was cancelled. I had to waste my time and energy dealing with their incompetent customer service and had to explain my case again and demanded a refund. I finally got an email of apology about the cancelled flight and the importance of reliable and safe travel and that I'm in total agreement with, however, I have a difficult time dealing with disinterested staff who appear not to care about their customers. Since Aer Lingus did not make any effort to resolve this issue, in a timely fashion, I will no longer consider Aer Lingus as a carrier of choice, nor will I recommend Aer Lingus as a travel option to others. Quite honestly Aer Lingus lag behind their counterparts when it comes to inflight courtesy and customer service. In this competitive market who would want to subject themselves to such an unpleasant and unprofessional environment.
| 3
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Norwegian
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✅Verified Review| New York JFK to Gatwick. Delayed by nearly 5 hours and abandoned at the airport, the last flight out. Shops shut. Food vouchers of insufficient value not accepted in all outlets. Sought explanation from airline who advised extraordinary circumstances and no compensation. I was unable to establish why they could not have resolved the issue within a reasonable time. Didn't want to make a fuss but their attitude to my complaint made me more mad!
| 3
|
Norwegian
|
✅Verified Review| New York JFK to Gatwick. The line for check in was 4 lanes deep. At the counter I was met with a luggage overweight problem by 4 lbs. I transferred weight from one bag to the other but staff were not satisfied and I was still 1lb overweight. I have come to expect 50lbs, not 44 (20kg) as is their policy. Flying them once was enough for me.
| 2
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Norwegian
|
✅Verified Review| New York JFK to Gatwick. Very positive experience. Brand new airplane, I love the new light-shading possibility of the windows and their bigger size too. Nice and relaxed crew. Food and beverages can be ordered upon a touch of a button on your personal screen. Absolutely recommended for the price paid.
| 9
|
Iberia
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✅Verified Review| New York JFK to Madrid, and the flight was very average. The Iberia Flight attendants were more interested in each other than the passengers. Upon arrival I had a close transfer to Casablanca, as did others to various locations. Some of the passengers were provided a guide to assist them to their connecting flight. No one was available for me. I did ask for assistance and was told to run fast. I missed my connecting flight by 2 minutes and I lost my luggage for two days. On my return flight from Marrakech to Casablanca and then on to Madrid on April 14th, I lost the same luggage again for three days. I have all of my lost luggage documents as a "keepsake." Iberia has old aircraft and some newer aircraft. They have poor luggage handling, and generally poor service. They need training on customer service. My return trip from Madrid to JFK was a good flight with a very competent crew. My compliments. However, I will avoid this carrier in the future. My back ground is that I fly many airlines around the globe. I have traveled extensively for the past 36 years, and never complained or written a poor review until now.
| 3
|
Norwegian
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✅Verified Review| New York JFK to Oslo. I was wary to fly Norwegian because of all the negative reviews I'd seen but for the price I figured I'd just deal with it. It was not a negative experience at all. I'd even go so far as to say I enjoyed flying with them. I did 4 legs with them JFK to Oslo, Oslo to Pisa, Venice to Oslo and Copenhagen to JFK. The intra-European flights all had free wifi, which was awesome. My bag was under 23 kilos so I didn't have to deal with check-in, and there was always enough space for it. IFE was good. They pressurize the cabin beautifully and it's very comfortable. Super friendly staff, both on the plane and at the airport. Modern, sleek facilities. I love that they board the plane from the front and back in order to expedite things - why don't all airlines do that? I fly a lot, probably 2 or 3 trips a month. Ive had bad airport / airline experiences before. This was wholly pleasant. The only reason I don't give it 10/10 is because you can (potentially) get nickeled and dimed for every thing (food, seat selection, baggage) and because they don't serve water throughout the flight - you have to buy it. That ain't cool, especially on long flights.
| 8
|
Norwegian
|
✅Verified Review| New York JFK to Paris return. They call it Premium Class but this product is pretty much Business Class. Flew JFK to CDG and back and had a pleasant experience and was treated extremely nicely by the Norwegian staff. Norwegian will get the timeliness corrected and then you will start to hear good things about it. I will gladly pay $1,500 USD for Norwegian Premium Class over a $200 Coach seat any day of the week.
| 10
|
Iberia
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✅Verified Review| New York JFK- Madrid return. Onward to Madrid, JFK terminal 7 is nice and easy. Still the fast track takes a bit longer than expected. Around 25min. Lounge great. Boarding and departure on time. Priority boarding provided. FA very nice and service provided on board was very good. Window seat privacy and confort is great. Food selection and wines are better than competitors. Amenity kit with L'Occitane products. Arrival 30min early. On my way back same level of service. Lounge at Madrid airport is very good. Same aircraft, seating and comfort level. FA very good service. Overall, great business product and service.
| 8
|
Grupo AirFrance-KLM
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✅Verified Review| New York to Berlin via Amsterdam. KLM lost luggage. Customer service was beyond useless almost automated with no sense of practical approach. My mother’s luggage was lost for more than 45 days but I went directly to TXL airport and some nice personnel took the time to search the database and identified the lost luggage with on hand number. I contacted KLM that I found the luggage and if they could help me/ let me know how to retrieve it. KLM customer service pretty much said we do not care get lost. KLM does not assist in retrieving the luggage and returning the property to its owner.
| 2
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Norwegian
|
✅Verified Review| New York to Gatwick. I have flown across the Atlantic for over 25 years now and finding a good airline has become increasingly difficult. Norwegian is my airline of choice at this time. Value for money is hard to beat and considering they use the Boeing 787 for the JFK/LGW route, there isn't any other airline that can beat what they are offering in Premium Economy. If you book your ticket early, a premium economy ticket can be below $1,000.00 and that is for a fully refundable ticket. I have flow with Norwegian four times in Premium Economy. This is a superb airline with room for improvement in certain areas. Overall a great value.
| 8
|
Norwegian
|
✅Verified Review| New York to Gatwick. We flew return from London to New York On our flight out we had to sit on the ground at the airport for over an hour in JFK which is not helpful when you have arranged a pick up service. However it gets very poor on our return flight. At check in the staff were very rude and unhelpful. We checked in 4 hours early as recommend, as we got through the security checks I noticed that the flight time on my ticket had changed, once in the departure lounge we found we were delayed by 2 hours which the staff clearly knew about as they printed our tickets. However they neglected to inform us of this. 30 mins later we get a text saying we are delayed, go see a member of Norwegian staff and they will sort out a meal voucher for you. We thought ok that is nice of them. In the coming hours we saw 3 members of staff and each of them said "it’s nothing to do with me. I don’t know what you are talking about" so basically they didn’t want to know. We arrived late back to the UK missing our trains costing us £118 to replace. I’ve spoken to Norwegian on the phone and they informed me it will be 6-8 weeks to look at my issue as complaints is busy and backed up. They may seem cheap but it will cost you elsewhere so be warned.
| 1
|
Turkish Airlines
|
✅Verified Review| New York to Istanbul with Turkish Airlines was one of the best transatlantic flights ever. Great food, warm and professional service and a seat so comfortable that I managed to sleep over 7 of the 10-hour flight. The only part that I wish was a bit better was the Entertaiment selection. The movies option seemed to be fine and up to date, but the TV programming was quite limited. But everything else was impeccable (minus the extremely annoying kids sitting behind me, but the airline cannot be blamed for that).
| 8
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Turkish Airlines
|
✅Verified Review| New York to Kharkov via Istanbul. Our plane from New York was 3 hours late causing us to miss a connection flight in Istanbul. So because there were no more flights that day going to Ukraine, we had to stay overnight in Istanbul. It was a nightmare waiting to be placed in a hotel. I had no extra diapers or baby food. On top we had to pay for 3 visas to stay in Istanbul (total $90). We were told that we will get reimbursed for visas, so upon our return I started requesting reimbursement. We were granted our reimbursement, however to get your money you have to go to their "closest sales office" - well guess what, for me it is a 2 hour drive! They refused to mail a check for deposit, so now i am out $90 and had a terrible flight all because of no fault of mine. This is unacceptable in this day and age to make someone drive for 2 hours to get $ they are entitled to. Will never use this airline again.
| 1
|
Grupo AirFrance-KLM
|
✅Verified Review| New York to Mumbai via Paris CDG. A very good flight from Paris to Mumbai. Cheap price, lands well ahead of time and the in-flight movie collection is great. Even the air conditioning is very good. Delta operated the first flight and they did a very good job too. The only issue is landing in Paris but the airport itself is very good.
| 8
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Norwegian
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✅Verified Review| New York to Oslo. We got notified just 3 days ago about our flight from JFK being operated by Wamos. We paid for Norwegian but we got to fly with Wamos (never heard of them before) at the last minute. That gave us no real opportunity to rebook our flight. Sure they notified us, but 3 days before departure means unaffordable tickets for a family of 4 adults and 1 baby. Onthe day of the departure, the flight got delayed by 3 hours, so instead of flying at 10pm, we flew at 1am. Worst experience ever. The flight back was the same - 3 hour delay and Norwegian did not want to reiumburse for anything.
| 1
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Norwegian
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✅Verified Review| New York to Stockholm on the 8th May 2017. Beside all the good things, price, time and allowing luggage, the service and the care I got from the crews was more than good. As soon as they noticed how scared I was from flying they gathered around me surrounding me with peace and made my fear go away. They offered me talk, relaxing tea and love and I'm so glad that I got these angels with me. Thank you all for everything you did with me that day and I can't wait to go back home next week and hope I will see you again.
| 10
|
SAS
|
✅Verified Review| Newark to Amsterdam via Stockholm. Both flights were on time and went smoothly. Unfortunately that we sat separated from each other and sat on the tail part of the plane. My seat was slightly misaligned with the seats up front, but had tons of space (more legroom and arm space) as there is no seat on my right hand side. Service is standard and no wow factor, but sufficient.
| 7
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SAS
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✅Verified Review| Newark to Copenhagen. My wife and I recently concluded a round trip with SAS, and were extremely satisfied with the service, food and entertainment. SAS has a lounge in both Newark and Copenhagen, which offer a nice selection of food and drink. Their plane departed on time, was clean, had plenty of legroom in SAS Plus, offered plenty of refreshments, and great on-board entertainment. Our favorable SAS experience was equivalent to Lufthansa's excellent service. The only negative I can think of was the occasional difficulty reaching SAS on their 800 number. The best bet is to call them early in the morning when they open.
| 10
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Lufthansa
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✅Verified Review| Newark to Dresden via Dusseldorf. I would not recommend Lufthansa, staff are not professional and lack customer service. I am a 24-year-old female from New York, and I traveled by myself for the first time for a friend's wedding. It was a terrible and exhausting trip. I missed my connecting flight and had an additional 6 hours of travel by train. Trying to get the train itself was a nightmare. I waited on four different lines in which staff refused to help me, and treated me without courtesy because I could not speak the language. I finally had to get help from a stranger from Dusseldorf who could properly convey what I needed. They lost my luggage, and it was not recovered for four days, a day after the wedding. I had to go to the airport to recover it and was told my lost baggage claim didn't exist and I was blamed for it being mishandled, and when I showed the staff that I had done it properly, they did not apologize to me, they just handed me a feedback card. I filed a feedback form and gotten confirmation that it was received, but it has been three weeks and I haven't heard a word! Everyone makes mistakes, but I feel this airline completely ignores you and doesn't own up to it's mistakes at all.
| 1
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Grupo IAG
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✅Verified Review| Newark to Dublin. Haven flown Aer Lingus in the past we decided to spend a little extra to go with them over the competition (United) as our last long distance flight was good with them. On this occasion however that faith was misguided. Their A330-200 aircraft looked good until we sat down and found the seats to be very hard. Was impossible to get comfortable in them. We took off over an hour late and got in about 30 mins late into Dublin. First a drink was served, only soft drinks are free, and you get a small bag of pretzels to go with them. Then dinner was served. By the time they got to us they only had the beef left. Which was the worst airline meal I have tasted, no flavor at all. The inflight TV the map was broken and half the movies were coming soon - very poor choice. I decided to rest for a bit but couldn't sleep as the headrest would not move to my height - I'm only 5 foot 7. When it came to asking for breakfast when they were serving it, I was told we only have breakfast for 60% of the flight, too bad for you we ran out, not even a drink was offered. Service on Aer Lingus has gone downhill.
| 3
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SAS
|
✅Verified Review| Newark to Oslo return, SAS Plus (Premium Economy). A great product - comfortable seats with foot rests and decent recline (analagous to domestic First), a very large monitor with good IFE choices, plenty of food including a main meal, midflight snack and a pre-arrival small meal. Cabin crew were professional and friendly throughout. Free WiFi (although it is slow as to be worthless). SAS Plus is definitely worth the premium from SAS Go (regular Economy) which is aimed to compete with low cost carriers and suffers for it.
| 10
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